Continental Airlines review - by L Middleton

23 April 2008  Customer Trip Rating :

Delhi to Newark business class was quite good when compared to the awful, deteriorating service on AA. Much wider seats and 2x2x2 configuration superior to 2x3x2 on AA's 777s. Flight attendants friendly. Didn't use IFE. Food good and plentiful. Plane clean, again a contrast to AA. EWR to MIA was in coach, however, as F class booked.

Continental Airlines review - by Michael Tedesco

11 April 2008  Customer Trip Rating :

PHL to Cabo San Lucas and back with a layover in Houston. I had the worst nightmare of 2 little monster children sitting behind me. They tore up the in flight magazine and annoyed everyone on the plane with their screaming/kicking/etc. I asked the flight attendant numerous times to do something about it - I guess there is really nothing they can do. Other than that, I was satisfied.

Continental Airlines review - by Joe Gurtowski

11 April 2008  Customer Trip Rating :

NRT-EWR BusinessFirst. The food was tasty. The service felt paced and unhurried. The new AVOD listing over 300 movies to watch. The cushioning of the seat is comfortable, but the slant makes it slightly awkward for sleeping. Flight attendants were extremely senior, and one in particular consistently forgot drink requests. Although senior, they were professional. All in all, pleasant for such a long flight, and will use them again on this service.

Continental Airlines review - by Nello Di Rezze

8 April 2008  Customer Trip Rating :

On a first class flight from Ft Meyers we had 6 tickets, 4 adults and 2 children. The flight took 2hrs 27 mins and during the flight we were only given a small bag a nuts. Beverages were served, however, I would expect a snack of some kind in first class. With the price of (6) tickets a $695.00 each, the only difference was the size of the seats. Continental should be ashamed of this kind of service at top rate prices. I will consider another airline on future trips to Florida and elsewhere.

Continental Airlines review - by Ronald DePass

8 April 2008  Customer Trip Rating :

PTY-IAH-DEN return. FA's service was fake, and they were very old. Food and beverage was acceptable and entertainment was acceptable until I found the movies and sitcoms were exactly the same on both flights. Flying home, Houston-Panama City flight departed an hour and 10 minutes late. We were sitting at the aircraft doing nothing and as expected, the flight got home late. Overall, it was better than American Airlines.

Continental Airlines review - by K Betune

6 April 2008  Customer Trip Rating :

I have noticed that their standards seem to be slipping. Continental baggage handlers at Newark were dreadful. It wasn't that the guy simply flung them onto the belt, rather he had the nerve to lift them up to shoulder height and then throw them down, all the while knowing that we were watching. FAs not longer seem to have a 'can do' attitude, more a 'can't do.' My mother is less-abled and struggles to use standard toilets at the best of times, let alone airline ones. She was abruptly told that she couldn't use the disabled toilet because it was in the First Class cabin. Personally, I feel this is discrimination and is sending out the wrong message: if you are disabled you can only fly with us but only if you pay to travel First Class.

Continental Airlines review - by Alexander Burnat

6 April 2008  Customer Trip Rating :

GVA-EWR-GVA Economy, 767-400. Seats slightly better than Swiss, usual Pasta or chicken, not very good, poor IFE, but what surprised me when flying American carriers is the fact that FA are not friendly at all and are over 60´s.

Continental Airlines review - by M Catt

31 March 2008  Customer Trip Rating :

Manchester to Newark. I booked online specifying that I was a vegetarian, this info did not filter through to the right people so there was no food for me. This would not have been a problem but for the treatment I received from a woman billing herself as the chief flight attendant. I was offered the meat meal 3 times to pick out the veggie bits - I didn't really fancy doing this and said no. The FA said she'd try find me something but was rude to me in front of other passengers. I've always flown with BA to New York before and I'll never use Continental again.

Continental Airlines review - by Alan Wan

28 March 2008  Customer Trip Rating :

EWR-LAS. Flight was on 757-200, seats were a little worn but the toilets were clean. FAs were efficient if not the most cheerful. A meal of salad and beef and cheese sandwich was provided although the latter was pretty awful - a surprise to be given any free food at all for an internal US flight. Flight cost just under $200 and would use them again especially as they fly out of Newark which is pleasant airport.

Continental Airlines review - by J Shuttee

27 March 2008  Customer Trip Rating :

I was disappointed with my BusinessFirst service. I flew round trip to San Francisco (SFO) from Houston (IAH) on BusinessFirst for about four times the cost of coach. On this trip, I arrived and sought entry into the PC but I was denied because my flight was domestic, not international. Once onboard, each passenger received one small package of cashews. I requested another later and was told the airline only allocated one package per BusinessFirst class passenger. While the nut issue was minor, it was irritating. But I was more than irritated about being turned away at the PC. Here I gave them a sizable premium and they are so miserly. Before this I would always choose Continental.

Continental Airlines review - by Patrick Neill

26 March 2008  Customer Trip Rating :

ZRH-TPA return Economy. Boeing 767 used on the ZRH-EWR route are still newish and quite comfortable. IFE is OK though not 'on demand' as on some other carriers. Cabin crews have always been friendly and professional. Food is nothing to write home about. Choice has been exactly the same on all flights for the last couple of years. They must by purchasing beef and chicken in bulk on multi-year contracts. A premium economy choice would be nice as all other carriers between Switzerland and the US are doing exactly the same.

Continental Airlines review - by D Wright

21 March 2008  Customer Trip Rating :

EWR-HNL return. Business First in 767-400. Like previous contributors, I now rate Continental my preferred carrier to Hawaii, though the competition from the mainland to Hawaii in first class is pretty poor. Comfortable seats, though not up to the standards of top-flight international business class. Good meals, decent entertainment, though not on demand. Very good service by FAs from EWR to HNL, but overnight return trip was a bit distracted, with FAs largely unseen. Ground service at EWR can be spotty. In this case, we waited more than 20 minutes for the jetway before deplaning.

Continental Airlines review - by Stephen Marchetti

17 March 2008  Customer Trip Rating :

LAX-HNL in First Class. I was pleased with the aircraft, meals and service on this morning flight Los Angeles to Honolulu. The plane, a B767-400 was clean with 2-1-2 seating in Business First. The cabin crew was attentive. The meal was probably the best I have experienced airborne and the best aboard any US carrier. IFE system is not the most comprehensive when compared with others available but fine for the 5.5 hour flight. I travel several time a year to Hawaii and will make CO my preferred carrier.

Continental Airlines review - by Steven Mahoney

17 March 2008  Customer Trip Rating :

Boston-Newark. Plane was clean and pleasant, leg space comfy for a short flight. The flight attendants - no smiling, welcoming people or anything that looked like service. Got my snack and juice, tried smiling but they were in a hurry. This is the second time I flew Continental (also flew POS- EWR) and I really think the FA's should learn how to be more service minded and less rude.

Continental Airlines review - by Ian Smiler

16 March 2008  Customer Trip Rating :

LGW-EWR Return. Booked 3 months in advance, selected seat at booking. Checked in online night before outbound flight, via PDA in hotel for return flight morning of flight. At Gatwick all was quick and easy, no delays at security. Flight on 777 not full, crew pleasant & friendly, food acceptable for airline food. Toilet clean. Personal video (not on demand programme though) and generally pleasant experience. Arrival at EWR was fine, minimal queue at immigration, easy bus ride to Manhattan. Returned via EWR, shortish queue to bag drop, no queue at security. Confusion as to gate, as boarding card stated different number to display screens. Boarded by row numbers, flight was full. Both airports were fine, prefer LGW to LHR as parking is easier / cheaper. Overall EWR was on par with LGW, I do hope with the start of services from LHR Continental don't drop the LGW service.

Continental Airlines review - by Jack English

15 March 2008  Customer Trip Rating :

First time with Continental LGW to New York Newark – Economy. Check in quick and easy both legs. Gatwick ground staff excellent. Not so Newark - boarding at a shambles unable to hear announcements for boarding pass numbers. Planes good and clean, but service on board poor with sullen robotic staff. For the first time ever I was served from behind with drinks meaning I had to turn around in my window seat and negotiate my hot drink over the head of my neighbour. When I mentioned this dangerous practice to the FA my comments were greeted with a shrug. Food (chicken and rice) inedible apart from the tiny wrapped chocolate bar. Flights on time and tickets cheaper than competitors – so I suppose you get what you pay for.

Continental Airlines review - by K McCann

14 March 2008  Customer Trip Rating :

MAN-EWR Economy. I was not looking forward to this flight (757-200) for obvious reasons. The outbound flight wasn't too bad though, better legroom than I had expected and friendly crew. Because it was a day flight, the fact that it was a tiny plane didn't really matter too much as we were a party of 6 so we chatted most of the way. The entertainment was poor (drop down screens). The return journey was awful. Just what I was dreading. You really feel the size of the 757-200 when you are being jolted for 2 hours over the Atlantic Ocean with bad turbulence. You couldn't relax and really felt the cramped conditions. The crew were devoid of personality and came across as really cold. Overall, not a great experience. I will pay extra next time and fly with BA.

Continental Airlines review - by Dave Silverstone

9 March 2008  Customer Trip Rating :

EWR-FLL, FLL-EWR, LGA-IAH, IAH-LGA Economy. Quality seems to be slipping at CO. Is it just my imagination, or have they reduced the seat recline, at least on 737s? On the whole, the interiors are starting to feel somewhat worn, and while planes appear clean, they could smell better and have fresher air. IFE is awful or non-existent. Return flight from IAH-LGA was cancelled without explanation, and although I received a phone call several hours ahead, I found the flight still listed as "on time" on the airport's departure screens (an error they apparently didn't notice until I brought it to their attention)! Can't seem to decide whether they're a particularly good discount airline or a subpar mainline airline!

Continental Airlines review - by K Mowrey

9 March 2008  Customer Trip Rating :

LAX-EWR-GVA Economy - I'm 55 and can remember the time when the actual trip was as exciting and as much fun as arriving at your destination, but those days are long gone. I have no specific complaints about my trip other than general misery. I had 2 seats to myself near the rear of the plane, which made things a little more pleasant, but it doesn't make a difference the lack of space in front of you. The flight attendants were devoid of personality but were efficient, making frequent water runs throughout the flights, although they were so sullen as to be robotic. The food was appalling and very unattractively packaged. In this "green" age, trays and serving dishes made of disposable styrofoam and cardboard can't be good for the ecology. I fly to Europe often, sometimes Premium Economy, sometimes Business, so I know what each class has to offer, and the extra legroom in B and PE is greatly appreciated, but it isn't glamorous anymore, just roomier. On our flight, which was only half full, there weren't even enough pillows or blankets to go around. A headset is $1, a glass of wine is $5 and I think it's disgraceful that on a transatlantic flight, an Economy passenger can't get at least 1 free drink. Everything costs, everything's wrapped in plastic, and it all looks/tastes/smells the same. Continental's training stuff should make it mandatory that FAs smile at least once during each flight. Flinging attitude at passengers as though you were in their way doesn't make the company they work for look very good or attract repeat customers. I had the distinct impression that getting service out of they way so they could take a nap (which they did behind a curtain at the rear of the plane) was their primary objective.

Continental Airlines review - by Chris Roe

19 February 2008  Customer Trip Rating :

MAN-EWR return in Economy cabin. Slight delay on the outward journey but otherwise both flights on time. Inflight service was good; food edible and cabin crew on both flights very helpful: lots of water runs. Seat back entertainment on the outward flight a nice surprise as I didn't expect it; not available on the return. I agree with other comments regarding the 757 aircraft; it really isn't suitable for a transatlantic flight.

Continental Airlines review - by Simon Garner

15 February 2008  Customer Trip Rating :

MAN-EWR-LAS return. Online check meant quick process at the airport on all legs (with Manchester the slowest due to the additional security). MAN-EWR on 757-200 departed on time. Regular drinks services were carried out. Both the meal and snack service were good by airline standards. Comfort levels acceptable (757 fine seat pitch and seat width). Transfer without a hitch (much easier at EWR than at ORD). EWR-LAS on 757-300 again on time. Service wasn't as good on this flight - I had to go and get a drink from the galley myself at one point. One plus point of Continental is that they still offer a hot snack for free on domestic flights which is much better than the overpriced pretzels you get on other American carriers. Both return flights were much the same, however I strongly recommend using the online check in facility 24 hours before departure. I was surprised when checking in online, just how many seats become suddenly available. Due to this, we changed our seats to exit rows on both flights which increased the comfort no end.

Continental Airlines review - by L Cargill

11 February 2008  Customer Trip Rating :

I purchased 3 round trip tickets to Las Vegas. When these tickets were purchased I requested a Bulkhead Seat since my son is handicapped with one leg - a bulkhead seat would allow him to sit and get up. I was told only one bulkhead seat was available going and on the return flight when these reservations were made. When we got to the airport, no bulkhead seats were available. The attendants assigned him to row 11A - I asked if they would please ask one of the young people (none handicapped) to please change with him. This courtesy was denied. On the return flight, he was made to stand until the entire plane was loaded before he was seated, again down the isle. I was shocked at the dont care attitude for handicapped traveling on Continental Airlines. The help with wheel chairs at the gate was excellent however.

Continental Airlines review - by John Clift

11 February 2008  Customer Trip Rating :

BRS-EWR-BRS. Both with well worn 757's that are well past their best and not suitable for a transatlantic flight. Seats cramped with no inflight entertainment other than tiny drop down monitors. Food provided matches cabin crew - awful. The only thing going for them is the direct flight to and from Bristol which is OK for the New York area but beware if you think you can use EWR as an internal hub - it does not work. Its really a case of buyer beware.

Continental Airlines review - by M McDermott

7 February 2008  Customer Trip Rating :

BHX-EWR-DEN. BHX-EWR leg was amongst worst transatlantic flight we've ever had. Took off 0900. Given one drink, no refill. Lunch literally thrown at us (no warning, before we had time to open table) approx 1000; meal was dreadful even by usual poor airline food standards. Cabin crew then did DF round and promptly disappeared until 1.5 hours out from EWR when we got one drink and the snack. So, just 2 drinks during an 8 hour flight. No water/juice rounds by the crew, no drinks left out in the galley. The 757 is not suitable for transatlantic flights; it is uncomfortable and inconvenient for both passengers and cabin crew. BHX is an excellent airport. But we will not fly a 757 transatlantic again, so until Continental changes their aircraft on this route, we will use American from Manchester instead. EWR-DEN flight was okay, although a couple of hours late, and certainly the cabin crew was much better. On a 4 hour flight we had 2 full drinks runs, plus refills, plus at least one water/juice run, and the snack was good.

Continental Airlines review - by D Decker

7 February 2008  Customer Trip Rating :

Zurich-Mke in Business First. No lounge in the E dock on the Continental side, it was back in the main terminal. The 767 is really getting old, worn seats and armrests. No Avod, just a small selection of movies. The flight attendant service was good, but the food was just average with a tough ribeye. Good wine and dessert service was a nice touch. The lounge at Newark was really overcrowded in the late afternoon. Overall they need to think about updating their equipment and lounges.

Continental Airlines review - by Paula Loguda

21 January 2008  Customer Trip Rating :

EWR-FLL-EWR in F. FA pleasant ans available. 7:30am departure meal only a warm croissant & fruit. Video limited to very old sitcoms. I have the sense they're slipping.

Continental Airlines review - by A Chung

17 January 2008  Customer Trip Rating :

CGN-EWR-BOS Economy. Check-in staff in CGN incompetent, not helpful at all. A very outdated 757-200, seats were narrow, offered hardly any recline and the whole airplane had a very unpleasant smell. Inflight entertainment would have been OK (3 movies) if I would have been able to see anything on the tiny size monitors that drop down from the ceiling, which allowed no viewing angle whatsoever. FAs were friendly and food was good. Next time I would rather go into the hassle of connecting in Frankfurt or even London to avoid the grumpy Continental ground staff and the really outdated plane.

Continental Airlines review - by A Patel

15 January 2008  Customer Trip Rating :

LAX-EWR-BOM. LAX-EWR adequate. EWR to Mumbai a good flight. The food was excellent and it was a new 777 with excellent inflight entertainment system. Mumbai to EWR a different story. It was an older 777 with only 2 American Movies. My video screen didn't even work! The food was bland. EWR- LAX a 737 and the seats seem very cramped.

Continental Airlines review - by S Reiziger

10 January 2008  Customer Trip Rating :

Flew twice on first class, one time IAH-BON, another time EWR-BON. Old airplanes, old seats, mediocre service. Drinks offered but glasses did not get picked up even when passengers settled down to sleep. Inadequate snacks, skimpy pillow and blanket.

Continental Airlines review - by J Bertani

8 January 2008  Customer Trip Rating :

Newark-Raleigh Economy. Flight delayed for almost 1H30, and waited in the President Club lounge. Good service but poor food (apples and crisps) and reading material. Priority boarding for Business and Elite members. Inflight service consisted in drinks (ie water, tea, coffee and soda) not even the traditional pack of peanuts. Impossible to take a nap due to the constant barking male FA asking passengers what they wanted to drink. Somehow a pretty basic US domestic flight experience.

Continental Airlines review - by Oscar Colocho

8 January 2008  Customer Trip Rating :

CLE-SFO on January 1. I am an airline employee for another major US carrier and had purchased a discount ticket on American Eagle out of Cleveland to JFK, so I could connect on my airline's non- top to SFO. When I checked the board, I found that AA had canceled the CLE-JFK flight, so I bought a reduced ticket (airline employee discount) on Continental instead. 737-800 was spotless, there were about 30 empty seats and I had a window seat with no-one next to me. Crew fine, not outstanding.

Continental Airlines review - by G Collins

8 January 2008  Customer Trip Rating :

CLE-EWR-PEK Business First. It seems they put on the most experienced attendants that are full of attitude and not really interested in serving the paying customer. They look at the flight as an entitlement of their many years of service and not interested in serving customers. At least six passengers ordered the steak entree and it had to be re-heated. It was odd, they just re-heated (slightly) the meat - and not the rest of the meal. I didn't finish any of it. The new IFE is very nice - 777/200 has hundreds of choices now. They should have a publication that matches the IFE offerings. Breakfast on landing was equally cold - I didn't bother to send it back. I am a big fan of Continental and will support its Shanghai service (commuting to PEK or HKG) to catch the flights currently. However, when will US based airlines figure out that the customers pay for the tickets and deserve better service!?

Continental Airlines review - by Ken Tomlinson

8 January 2008  Customer Trip Rating :

Birmingham to San Jose, Costa Rica via Newark. After the moans about 757-200's, we were pleasantly surprised! After checking in online, BHX was a doddle, as we were through into the departure lounge less than 20 minutes after being dropped off. Boarded in good time and found the seats comfortable. Food and drinks service was ok. First time in Newark, and generally OK, except for the usual extremely unpleasant immigration that contradicts the notice about good service etc. San Jose flight on 737 - an evening snack was perfectly acceptable. The return was a mirror image. It would be nice if they used the latest planes, but this service worked, was cost effective and convenient, avoiding Heathrow was a real bonus.

Continental Airlines review - by R Knecht

4 January 2008  Customer Trip Rating :

SNA-IAH-CLE-ERI return. Efficient check-in via kiosk at SNA and with the counter agent in ERI. Except for the two DASH-8 flights, service on CO's cramped 738a and 737-700s. Flight attendants worked hard on the 737s, and on a full CLE-IAH flight, provided two full beverage services from the cart, including full cans without having to ask for it, plus a water run. I appreciate the food on CO, it is only a snack but it does help to pass the time.

Continental Airlines review - by David Coleman

1 January 2008  Customer Trip Rating :

My wife and I have just returned from a trip to New York flying with Continental Airlines. The outward bound trip from Gatwick was on a 777-200 aircraft. Overall, we were pleased with the quality of service, the comfort of the seats and the onboard entertainment systems provided during the flight. The return flight however was a complete nightmare due largely to the ageing 757-200 aircraft that was used. The seats were uncomfortable and narrow, there was barely any elbow room to eat the food that was provided and we were repeatedly told by the flight crew not to linger in the aisles and to only use the three toilets provided for passengers in economy class. I feel it is disgraceful that an airline such as Continental uses these short haul 757 aircraft, that has not been reconfigured in any way whatsoever, to cope with the longer transcontinental flights. I have flown with European budget carriers that have provided more legroom and comfort compared to Continental. My advice - check out what aircraft this airline is intending to use before you book with them. As a result of our lamentable experience on the return leg of our journey, we will never use Continental Airlines again. A disappointing introduction to flying with an American carrier as opposed to a UK alternative!

Continental Airlines review - by Leonid Voskresenski

1 January 2008  Customer Trip Rating :

SVO via CDG to IAH . I enjoyed good service on Continental from CDG to IAH - quick boarding, comfortable business class seats, good meal, huge choice of videos on demand. Slightly disappointing was the "interrogation" prior to boarding. Flight attendants were friendly and somewhat artificial. Overall, the service met expectations. Even though my office paid for the tickets, it is worth to mention that ticket on Continental was twice cheaper than on Lufthansa for the same itinerary, and about 15-20 per cent cheaper than any other carrier.

Continental Airlines review - by Dan Kohner

27 December 2007  Customer Trip Rating :

DCA-IAH : flight was very crowded and having flown on other US based airlines Continental seemed like going in a cattle car. No food on a 3+ hour flight! Just a package of peanuts. Seemed like everyone wanted to bring their luggage on the aircraft instead of check it and that made everything very crowded. Beverage service was ok. Overall basic service, nothing to get excited about.

Continental Airlines review - by G Cueto

27 December 2007  Customer Trip Rating :

Newark to Seattle Y class - smooth flight at the height of the Christmas travel rush. I checked in online and cleared security in 10 minutes. Boarding was orderly and passengers were given clean pillows and blankets. It was a full flight but flight attendants worked hard serving meals and making frequent beverage runs. Seating was a bit cramped but overall the experience was very pleasant.

Continental Airlines review - by W Barber

11 December 2007  Customer Trip Rating :

Ottawa EWR to Aruba Return. Excellent service but hot food very poor. I know movie selection cannot please everyone but something that does not scare children or is for children only is more appropriate on a long flight. I requested a seat change in EWR and the customer service rep was pleasant and informed. Unfortunately on the way home I was next to an over 300 pound man that pushed me out of my seat. Extremely overweight people should be moved when it is obvious that they are causing distress to other passengers. I stood for most of the 4 hour flight. Also, we were in the emergency exit seats and there is no way this man could help others, in fact he would obstruct the pathway.

Continental Airlines review - by Eric Bateman

14 November 2007  Customer Trip Rating :

EDI-EWR return business on way out, economy home. Business class outstanding - great food, fantastic service. Economy pretty full, and a little tight for space - but the convenience of coming straight into Edinburgh was great. Another pleasant surprise was arriving into EWR and getting through the airport in 20 minutes.

Continental Airlines review - by Alejandro Canton

12 November 2007  Customer Trip Rating : n/a

PTY-EWR-HKG return. Staff mostly mature, the ladies patient, but the men with not the best attitude. B777-200 was comfortable. Meals adequate and frequent water runs. The entertainment system worked all the way. Each seat with its own screen. PTY-EWR is on B737-800 with ample room as they were not full and FAs were as attentive as ever on both runs. Meals here were ok. It seems that all Sky Team members are charging $5 for each alcoholic beverage.

Continental Airlines review - by Grant Howard

3 November 2007  Customer Trip Rating :

LGW-IAH, STL-EWR-LGW. Flew out to Houston on 777. Had problems with the Personal TV, all the seats in my row segment suffered what looked like major interference in the screen. My headphone socket had a dodgy connection. Staff weren't helpful at sorting the problem, although after a while they tried resetting the system to no avail. Reasonable leg room, wine and food. The flight from St Louis was originally going to be through Cleveland, but the connecting continental express flight was delayed so was routed through Newark. Continental staff at cleveland helpful and gave me an extra legroom seat on the transatlantic leg. EWR-LGW flight was on an old 757, the seats weren't hugely comfortable. On a 6 1/2 hour flight they only showed one film. I've flown with Continental several times now - I will make sure I don't get put on a 757 for the transatlantic crossing.

Continental Airlines review - by H Wadhwani

1 November 2007  Customer Trip Rating :

LGW-EWR-SNA, LAX-EWR-LGW Economy. Bought the ticket on the continental website which was quite easy. I was also able to select the seats on all the flights. That's where the good part ended and every flight was a horror. Cramped seating, poor food and inflight entertainment. On the flight LA to EWR flight attendants didn't bother to serve water upon request citing that they were busy! Continental need to understand that flying is not just about leaving and arriving on time. It may not be cost efficient for them to replace their ancient Boeings but they can surely hire better staff and serve better food. My advise to anyone thinking of travelling on Continental to the US would be - think again! There are other options out there, thankfully!

Continental Airlines review - by Steven Jelenich

23 October 2007  Customer Trip Rating :

MCO-RNO reutrn via Houston IAH. Continental is one of the few domestic airlines to serve complimentary snacks/meals even in coach, a big plus. The service was quick/efficient and multiple opportunities for drinks. On my last flight between Houston and Orlando, staff offered pillows and blankets. Three of my flights were on 738s and one on 757; all offered free visual/audio entertainment. Passengers offered headsets for one dollar or you could use your own.

Continental Airlines review - by Robert Ross

18 October 2007  Customer Trip Rating :

EWR-FCO (757-400ER), MXP-EWR(757-200ER) - BusinessFirst. Seats wide and comfortable, more than ample leg room, food top-notch quality for most items. Plane clean. Overhead storage secure and accommodated a lot more luggage than we brought on board. Service excellent, professional and friendly. The only minor negatives: seats not lie-flat sleepers. Sleeping comfortable enough on relatively short overnight flight and return to US, but more pitch would be desirable. Entertainment somewhat limited offering compared to the best international carriers, but ok for our needs. Headphones and sound quality excellent, however.

Continental Airlines review - by P Chandler

11 October 2007  Customer Trip Rating :

LGW-HOU return - both flights good, food above average, crews friendly & efficient. Entertainment system worked well. Very little info from flight deck which was a shame.

Continental Airlines review - by Michele Stebbens

5 October 2007  Customer Trip Rating :

Gatwick-Cleveland-Nashville. We had Economy seats and they were so small, very cramped, for a long transatlantic flight (757-200) not able to walk about to stretch your legs,plane seemed a bit dated, food was dreadful. FA helpful but only expect a glass of drink and not the whole can, you had to pay for wine or spirits. FA's at the check-in at CO desk in Gatwick & Nashville were quite rude - they hardly spoke to you. This was the worst airline that we have traveled to the USA - in future, I would spend an extra £££ to travel with someone else.

Continental Airlines review - by I Popkowski

30 September 2007  Customer Trip Rating :

BRS-EWR-BRS in Economy class. Whilst I enjoyed not having to go from Heathrow I found the Continental experience somewhat disappointing. Small plane used on this route (757-200) coupled with a full flight both ways made this journey the worst I have experienced on a transatlantic flight. Seats small and lumber support virtually non-existent. Only 3 toilets in economy and nowhere that you could go and get up and stretch your legs. I realise the Bristol to New York route could not sustain a larger plane however I felt that I was travelling on Ryanair for a 7-hour flight. If you live in the southwest of England and you are travelling to New York or a smaller US city where there is no direct flight from the UK and if comfort is not overly important to you, then I would recommend Continental from Bristol. If you are flying to one of the larger US cities where there is a direct flight from the UK and comfort is important to you, I would recommend that you fly with another airline from another airport.

Continental Airlines review - by Jason McCann

27 September 2007  Customer Trip Rating :

Bali-Guam-Bali on CO and found the experience average. The fare trip was rather expensive, IFE non existent, meal awful but it FA's who made the trip enjoyable. They were very friendly and attentive. As they are the only airline who offers direct flight to Guam from Indonesia, I don't have any choice to flight with them again.

Continental Airlines review - by Kenneth Mackie

21 September 2007  Customer Trip Rating :

LGW-EWR-PTY round trip. On the outbound and return LGW/EWR portions, 777-200 was modern clean and equipped with new AVOD, which was comprehensive, touch screen and easy to use. FA's polite and friendly and food adequate although not very inspiring and they do charge for wine and alcohol. Transit through EWR seamless on both legs. EWR/PTY on a 737-800, again comfortable and with a reasonable snack and 2 drinks services. FA's again very friendly on both legs. No complaints especially as the flights were fully paid with points. Their Elite Access is a boon with priority boarding and check in and luggage allowance and expedited handling. All in all a good product, as Mr Keller rather annoyingly is always reminding us, but still my preferred choice across the Atlantic and on to Latin America.

Continental Airlines review - by P Latham

20 September 2007  Customer Trip Rating :

DTW-EWR-BHX return. Very convenient to fly into Birmingham. Less crowded than Gatwick. FA's OK but not welcoming. 757 too small in my opinion for transatlantic. Equipment a little tired. Outdated entertainment system. Food OK, outbound better than return. Both outbound and return flights overbooked, looking for "volunteers" poor business practice. Way better than NWA from DTW even with a stop in EWR. EWR ground staff helpful and pleasant.

Continental Airlines review - by Leon Mills

20 September 2007  Customer Trip Rating :

EWR-PBI Domestic First. Chose to fly Continental First as none of the low cost carriers matched my inbound flight to the US and there were no seats left in economy. Checked in at EWR using dedicated ElitePass area that seems to cover International and Domestic First Class travellers. It is an area with self serve check in that have staff on standby to check your ID. Went through priority security which is of great benefit as you cut in to the last line of the snake. Headed towards the lounge but not granted access! Domestic First doesn't get you into the President's club as it is called. I could have boarded first as they called ElitePass/First members first but chose to wait until end. Offered a drink once onboard. Seat clean, width good, clean 737-800. I chose only to have soup but passenger next to me had full Beef tips with mushrooms dinner and was enthusiastic about it. On arrival at PBI there was a slight delay in getting bags going but once it started the priority bags came off first. Not cheap for a 2hour 20 minute flight ($350), but got the useful benefits of flying in a premium cabin.

Continental Airlines review - by D Kent

18 September 2007  Customer Trip Rating :

EWR-ARN-EWR. BusinessFirst. Business class, seats 4A/B - space for recline between seats and wall is so generous. Comfortable seats that give good support and cradle, plus it's nice to be in a cabin with only 14 other pax (personable and efficient service from 2 FAs). Food was better from EWR. AVOD excellent and varied. BusinessFirst lavatory is awful (small and dim). Plus, we ran out of gas on the way home. Had to land at Stewart/Newburgh SWF to refuel after 8.5hrs in the air. Why does EWR not let incoming long-hauls land? Not CO's problem, I know, but it puts a dent in ARN/TXL flights on 757s. As ever, however, CO is the only American carrier to fly. Straightforward, connected, and affordable with advance purchase.

Continental Airlines review - by Barry Carr

12 September 2007  Customer Trip Rating :

Montreal to Mexico City via EWR. Slow check in at Montreal for the short Embraer commuter jet flight to Newark. EWR-MEX on 737-700. Full flight but cheerful cabin crew and a large meat-roll, salad and brownie made the flight a little easier to take. Arrived Mexico City 50 minutes early, speedy delivery of bags. All in all a good flight experience. Having even a modest, small meal on this (normally 4.5 hour long) flight makes for far better customer satisfaction (attention United which provides no complimentary food on its Mexico flights!) and less boredom.

Continental Airlines review - by Barry Carr

6 September 2007  Customer Trip Rating :

MEX to EWR in Economy. This was a 4.5 hour flight in a 737-700. Check in at Mexico City was slow and several of the e-ticket check in machines were either out of order or couldn't trigger luggage tags - very annoying for the hard working Continental staff manning these machines. Plane was clean although the seat pitch was rather tight. It was good to be served a simple 'lunch' (albeit offered at 10.00am!). There were several drink and water services for this almost full flight, and the cabin crew were efficient. Flight took off and arrived on time. Immigration facilities at Newark were a breeze - at least at the time we arrived (around 2.30 to 3.00pm). All in all a pleasant and efficient operation.

Continental Airlines review - by Gary Cross

2 September 2007  Customer Trip Rating :

LGW to CLE return, direct flight on a 757-200. Flight OK with good crew in very old, uncomfortable seats with dire entertainment on a 8hr 40min flight. Will in future fly in a decent aircraft with proper entertainment facilities. Also cannot understand why a charge of $5 for a bottle of wine which other airlines supply free of charge. It is not as if Continental's tickets are cheaper.

Continental Airlines review - by Rob Felton

30 August 2007  Customer Trip Rating :

BRS to EWR Economy. Checked-in online so bypassed check-in queues at Bristol. Flight Attendants were professional and polite. One meal served was perfectly adequate for airline food, along with a snack later on. Arrived in Newark 45 mins early and were routed to terminal B instead of C, no queues in immigration which meant we cleared immigration and collected our bags within 30 mins of leaving the aircraft! Return was an overnight flight, again professional and polite crew, tea and breakfast served. We have used Continental several times on this route and all our flights have been similar to this one, wouldn't hesitate to use them again or to recommend them to anyone.