CONTINENTAL AIRLINES customer review :  8 October 2009 : by J Sowmy   (UK)

London-Houston-Seattle. The most terrible service I have seen on any airline. As mentioned in many of the other reviews here, passengers are an inconvenience. The staff that served this flight were curt, sarcastic and rude. God forbid if you ask for even a glass of water between their scheduled meals. Clearly saw discrimination in terms of courtesy shown to American and non-American passengers. On the return trip, the ground staff at Seattle, an even bigger joke! We reach the airport check-in counter and the female says 'you know, you need a visa to travel' without even checking the passport properly. So we got through immigration by being invisible, is it?

CONTINENTAL AIRLINES customer review :  6 October 2009 : by M Barton   (UK)

MAN-EWR-IAD in Economy. The plane was new and the entertainment system good, those are the only reasons I've given Continental even 1 point. I don't believe I've ever had such poor service from an airline. The passengers were just an inconvenience for the surly, gum chewing staff who as far as I can see spent the flight organising their social lives. What a miserable bunch. I ended up on this airline on a codeshare with Delta and on the basis of this flight I would never book Delta again, and, if I had to choose between flying Continental and staying at home I would be seeing a lot more of England!

CONTINENTAL AIRLINES customer review :  5 October 2009 : by James Wallace   (USA)

SFO to FLL in economy. The first plane had DirecTV with about 80 channels but they charged $6 for the service. They served cereal, banana and a muffin for free on the flight to Houston. Houston to Ft. Lauderdale, they served a small sandwich, no individual televisions but pop- down screens around the cabin with a movie. No electrical outlet on this 737-800/900. Flight attendants friendly and professional and value for the money excellent. I paid $225 for this round trip flight.

CONTINENTAL AIRLINES customer review :  29 September 2009 : by Pascal van Dijk   (Netherlands)

Worst airline experience ever, as far as desk service concerned. In spite of reservations, no seats together, so that my little daughter was almost forced to sit all alone in the plane, rows apart from her parents. My suggestion: if you can use another airline, do it. It can never be worse.

CONTINENTAL AIRLINES customer review :  29 September 2009 : by Clive Drake   (UK)

Newark-Lima, Peru return. On both flights flew on a 757-200. The planes were clean and full, flights on time. FAs to Lima were a strange crew; one minute they were friendly - the next minute they appeared disinterested in their passengers. FAs on the return were OK. Food was very boring; little choice and I hate it when the whole meal servings are dumped on the tray - saving the FAs a little legwork when serving the follow up courses. The chicken dish on the return flight was surprisingly tasty. Seating okay - the old Business 1st product which is about 12 years old. They no longer bother to put on a clean headrest cover - hence I was conscious of this when resting my head back on the headrest - along with all the germs from the previous 100 or so customers. As American carriers go, Continental is not bad - we flew this route with them to avoid flying American Airlines.

CONTINENTAL AIRLINES customer review :  28 September 2009 : by John Buckham   (South Africa)

LHR-IAH-DCA. After regularly flying in the Middle East and to Asia and Africa I was annoyed to pay for alcoholic drinks on a long haul flight. Seats had limited recline and inflight entertainment was not the best. Food average and Gluten free meal ordered did not arrive. Staff pleasant but not the cosmopolitan youth of some of the carriers I usually use.

CONTINENTAL AIRLINES customer review :  24 September 2009 : by Nick Fisher   (UK)

LAS-EWR. Bag drop efficient and friendly, security line long but not brutal. Got an exit row seat by checking on online as soon as it opened, very happy with the legroom. Cabin crew pleasant and efficient, didn't bother with IFE as dozing most of the way.

CONTINENTAL AIRLINES customer review :  15 September 2009 : by Ambrose Chu   (USA)

EWR-HKG roundtrip. EWR-YOW (Ottawa) one-way. They offered the best deal to get to Hong Kong. Newark to Hong Kong I felt a little cramped, but it's Economy class. The entertainment was the best I have gotten on a US airline. The food was okay. The staff at the Continental desk at Chek Lap Kok airport were really nice. For my connecting flight to Ottawa, when I booked the ticket, I was supposed to wait until 9:00 pm after arriving from Hong Kong at around 3:00 PM. Instead of waiting 6 hours in Newark for the flight, I headed for the Continental desk and told them that I want to get bumped up to an earlier flight to Ottawa. The lady at the desk was willing to help me get to Ottawa ASAP. Fortunately, the earlier 3:40ish flight to Ottawa was delayed by an hour, and there was a seat available, and I was able to get an earlier flight. I would definitely consider flying Continental again for trips to Hong Kong. Continental is possibly the best US airline for international flights. As for domestic and Canadian flights, they need to reduce the number of delays and find a way to reduce the delay time to 15 minutes maximum.

CONTINENTAL AIRLINES customer review :  10 September 2009 : by C Ahluwalia   (USA)

Newark- Bermuda. Lounge at Newark has a decent self service continental breakfast with nice views of the airport. We made it to the gate with 30 mins to take off and were advised that our luggage was about to be removed before being allowed to board - a tad harsh and unnecessary. The crew were most friendly and did several drink runs and offered muffins until they were finished- a nice touch. The flight arrived on time and the luggage was delivered promptly with local ground staff helping passengers as needed. The return flight was much the same - friendly crew, several drink runs and the luggage was there waiting for us. Liked the fact that both planes were Boeing 737-800s and cabins were neat and tidy.

CONTINENTAL AIRLINES customer review :  8 September 2009 : by Iain Bagwell   (USA)

ATL-BRS via EWR. After leaving Atlanta 2 hours late (on a code shared Delta operated flight) it was always going to be touch and go to make my connection. It didn't help that we had an ATC delay while inbound which made the flight another 30 minutes late landing. We were told that because of the bad weather in EWR most connections would still be manageable, after rushing from one terminal to another I ran to the gate only to find that the door had been closed, this despite the monitors indicating the flight was delayed due to late inbound passengers. The gate agents seemed to take a lot of pleasure turning away 15 or so folks from this flight. To be fair a lot of this is out of the airlines hands, so although frustrating I can't blame continental. What I can blame Continental for is their apparent lack of any flexibility in reacting to these issues. At the customer service desk it took an hour to get rebooked the next morning into London in coach and not business as originally booked (3 hour drive from where I needed to be). After much deliberation I decided that it was not worth the effort of traveling and missing the event I was going for and so asked for a refund. It took 3 phone calls and perhaps 2 hours to finally get to speak to someone who actually understood that it was the airline at fault and not me. The first 2 calls had agents who would not budge and insist that as the ticket was not a refundable ticket they would only give an e credit and a change fee. This was not acceptable as it was not through personal choice that the first flight was late and the connection missed. Finally after spending a night in a pretty good hotel (paid by Continental) I spoke to someone who understood the problem and agreed to refund the cost less about $100 and rebooked me on a flight back to Atlanta in 1st class, where I started the trip 24 hours earlier. Based on this experience it is difficult to say if I would fly with Continental again as the main issue was certainly out of their hands, but they could certainly improve their customer service and have a policy in place for giving refunds when flights and connections are missed due to events out of anyone's control.

CONTINENTAL AIRLINES customer review :  8 September 2009 : by R Marsh   (UK)

LHR-IAH-SJO returning via EWR. LHR-IAH and EWR-LHR I was pleased with the selection of movies on demand, TV shows, games, music etc. The seats were comfortable and crew personable. The food was what I would expect from a US carrier, plain and for the most part not great. The smaller flights 5h flight from San Jose to Newark was disappointing as the 737-800 didn't have any form of inflight entertainment and only 1 drink service was provided.