Continental Airlines Customer Reviews and Continental Airlines Trip Reports

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CONTINENTAL AIRLINES customer review :  27 February 2010 by A Asprakis   (USA)

EWR-FLL return. Their domestic product is good compared to other legacy airlines (new and clean planes, in-flight entertainment, free snacks, etc.) but some of their FA's are really nasty. On return flight I was serviced by an FA that clearly did not want to be there, and refused to speak to passengers when spoken to.

CONTINENTAL AIRLINES customer review :  25 February 2010 by J Geller   (UK)

LHR-IAH-MEX. Very poor onboard service, little food for 9.5 hours flying time. Cabin crew disappeared for over 6 hours on both long haul flights which both departed late. They never smiled and looked tired and seemed angry to all the passengers. Flight attendant on Mexico- Houston flight only got up once and never greeted the passengers. AVOD didn't seem to be very up-to-date. Several schedule changes led to excessive waiting times at Houston. Overall very disappointing, Continental treats its passengers without respect. Those flying Europe - Latin America should avoid CO and their bad connection process at IAH.

CONTINENTAL AIRLINES customer review :  25 February 2010 by L Barrington   (UK)

We were booked on a flight from Miami to Newark. It was so full, we were allocated seats apart, but the staff were really accommodating and sat us together. The following flight was awful to Heathrow. The meal was terrible. We were sat 10 rows apart - one of the stewardesses was so large she brushed the passengers each time she went down the aisles. Anoth, and were talking amongst themselves! We would not recommend Continental after this experience. Your staff have obviously not read your commitment to service document.

CONTINENTAL AIRLINES customer review :  23 February 2010 by D Tapping   (Canada)

Flew to Vancouver from Houston TX. Left 45 mins late. Dinner consisted of two bags of pretzels and one plastic cup of Ginger Ale. What if it were 1 hour late - 1 bag of pretzels as a punishment for using this atrocious airline? Pay for bags, pay for movies, everything extra.

CONTINENTAL AIRLINES customer review :  22 February 2010 by M Palmer   (USA)

IAH-Newark-HKG return. HKG flight delayed in Newark which then involved several hours of delay before a new plane was provided and loaded. It was worth the wait, however, to get one of the new planes equipped with the new lie-flat seating. The cabin staff were new to the aircraft, so learned how things worked as we did. Our baby stroller caught up with us two days later. The return from HKG was without problems. Cabin staff under-performed, making it more like a deluxe economy class than Business/First. Food on Newark to Houston flight was marginal at best. Upon IAH arrival, found three of our bags had been ripped open.

CONTINENTAL AIRLINES customer review :  22 February 2010 by Gregory Kotonias   (USA)

After numerous domestic first class and international business class flights on Continental, I remain unimpressed and don't understand their" better than other American carriers" reputation. Planes and seats are often tattered and worn, and have encountered some of the rudest crew members on their flights.

CONTINENTAL AIRLINES customer review :  17 February 2010 by Bradley Chait   (Germany)

On our return from Costa Rica to London over Houston we were issued boarding tickets in San Jose for the entire journey, and then told an hour later that the plane from London to Houston never made it to Houston the day before on technical grounds. We were told to speak to the staff in Houston, so we had a nervous three hour flight there. Luckily Continental booked all the Brits onto a BA flight. BA were wonderful, and did everything possible to get our baggage on-board with us, no thanks to totally unhelpful ground-staff in Houston. I flew on Saturday, and it is now Tuesday night. My baggage is finally being delivered to me tomorrow by BA themselves in Munich, where I live. Continental staff appear overworked and bitter, and we as passengers get the brunt of it.

CONTINENTAL AIRLINES customer review :  16 February 2010 by B Kristal   (UK)

Incredibly bad experience. Embarked from San Jose Saturday 13th February. Not informed that the connection from Houston to London had been cancelled. Many passengers left stranded in Houston until we were able to book ourselves on to another flight back home. Staff unhelpful and rude to us in a very difficult and anxious predicament.

CONTINENTAL AIRLINES customer review :  16 February 2010 by T Wright   (UK)

LHR-EWR, EWR-IAH IAH-AUS, AUS-EWR-BRS. Flight out painless and on time, IFE very good, AVOD all working well. Seat fine, plenty of width and legroom. The lunch was good and if you're not planning to drink alcohol, the drink service is fine. Only a snack arriving into New York but that seems standard practice now. Internal flights in the USA were more cramped and had worse levels of service and comfort but still ran on time. Only on the longer flights was a basic snack served. Back into Bristol from New York was excellent and no complaints for the price.

CONTINENTAL AIRLINES customer review :  15 February 2010 by J Kwaak   (Korea)

ZRH-EWR, BOS-EWR-AMS on economy. The flights were booked through UA, which charged me about $150 less than directly from CO. Legroom in economy very short, the seats reclined very little for a transatlantic flight, and the most atrocious FA I've ever seen; on the way to EWR, a male FA yelled at an elder lady for being incomprehensive. AVOD on the inbound but not sufficient. The only positives of the flight were the near emptiness of cabin and meals, which were consistently satisfactory.

CONTINENTAL AIRLINES customer review :  14 February 2010 by A Francia   (Ireland)

Dublin to Los Angeles via Newark. Boeing 757-200 for transatlantic flight, plane departed delayed because of visa and security checking in Dublin. Arrival in Newark went fine with connection to LA. I dont understand why we have to collect our bag in Newark then you will transfer it to another conveyor. Inflight service is good, just notice flight attendants are not as presentable as Asian carriers.

CONTINENTAL AIRLINES customer review :  10 February 2010 by C Chen   (China)

I booked my tickets two month prior and was told that I can't reserve seats at the time, I had to wait until check in at the airport. When I checked in, I was the first five there and our seats were assigned - but they are not together and they can't change them because they were full. Our bags were delayed and no one could track them for me. Here we are still staying in the hotel waiting for our bags.

CONTINENTAL AIRLINES customer review :  10 February 2010 by Brian Clear   (USA)

Bristol to West Palm Beach via Newark in economy. Excellent flights, on time departures and early arrivals. Meals fine for economy, aircraft clean and bathrooms fine, for a reasonable price.