Saudi Arabian Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 438 reviews
5/10
4 star Skytrax Rating
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10/10

"given them such as great respect"

(United States)

Not Verified | I’ve taken Saudia from Washington DC to Mecca to do my umrah, and when I returned, it was such a long flight, just wanted to send out a special thanks to Mr. Malik even though it was a long thing. He was extremely polite, extreme courtesy, and a special to my kids my two young daughters he has given them such as great respect. I salute him, such a great person to have on your staff.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteWashington to Jeddah
Date FlownFebruary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"history of bad customer support"

(Saudi Arabia)

Trip Verified | I had very bad agent chat experience. She ended the chat within 10 seconds of her getting on it. She did not respond to my question or allow me to follow up on her response (which seems to be copy pasted prompt). It appears that she does not know how to read in English as her response had nothing to do with my query. If a live agent chat support is using copy pasted prompts then why are you using an agent at all? Finally, the chat bot when prompted to complain transfers you to the call center which then transfers you to this portal that then tells you to make up travel details to submit a complaint.
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteRiyadh to Cairo
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
10/10

"exceptional cabin crew"

(Saudi Arabia)

Trip Verified | The flight was full, check in and boarding was smooth. What make this flight exceptional is cabin crew. He was humble, welcoming passenger with very positive and real smile. I was carrying small bag with medical logo. He offer me help in any medication I need two times (before departure and before landing) He spend time to teach kid how to work with IFE. He make this flight unique travel experience and i think his behavior tell you how much he loved his job and helping others.
AircraftA330
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteRiyadh to Dubai
Date FlownFebruary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
7/10

"Crew did their job well"

(Saudi Arabia)

Trip Verified | I only had a hand-carried luggage so I took advantage of the electronic system at the airport that saved me time. They are now, though, a bit strict with weight on hand-carries. The flight was on-time. Crew did their job well. Food on-board was okay
AircraftA330-300
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteRiyadh to Istanbul
Date FlownFebruary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"downgraded to Economy class"

(United Kingdom)

Not Verified | Horrible experience flying with Saudia. On transit in Jeddah, my next flight to KUL was cancelled at last minute and I was put in the next flight to KUL and downgraded to Economy class without any explanation. My written complaint was ignored by Saudia who claimed that they have given me a business seat to KUL.
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteLondon to Kuala Lumpur via Jeddah
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

“rude, unprofessional and not helpful”

(United States)

Trip Verified | My flight was delayed on 1/12 so then I called to reschedule it for 1/13. My tickets included two free bags. I was charged $650 for 4 bags. The ticket passenger agents were extremely rude, unprofessional and not helpful. Jessica was one of the ticket counters who stated that we had two free bags before she called Elcheikh Shibl over where he told us we didn’t. It seems like the workers there including the supervisor are unprofessional. In the flight, there was a lot of safety violations where a child was sitting in the first row. On the way back on 1/15 I flew back from Jeddah to IAD. I had a layover in Riyadh and the supervisor at the counters in Jeddah refused to speak to us and explain why we had to do customs in Riyadh. We were told we needed to take our bags and check them in again with a two hour layover. The supervisor in Jeddah failed to show us the regulations for where we need to declare customs when we asked for it. She was very rude and uneducated on her position. She treated the customers poorly and people kept complaining about her.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteWashington (IAD) to Dubai (DXB)
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Very unprofessional service"

(Australia)

Trip Verified | Customer service office in Jeddah Airport was very rude, using mobile phone while serving customer, texting now & then, even did not answer my enquiry. She did not even bother to talk. Only paid attention to social media page in her mobile. I was allow to get 46 kg luggage however they denied it. Very unprofessional service.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteJeddah to Kuala Lumpur
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
8/10

"flight experience was good"

(Malaysia)

Not Verified | Ground crew in Jeddah was chaotic. They let a whole flight to Dhaka to cut the check in queue while others had to wait for hours. The flight experience was good on the other hand. Non stop food and drink service. IFE working and has good selection of movies. Seat pitch and quality was acceptable for coach.
AircraftBoeing 787-9
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteKuala Lumpur to Jeddah
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"Missing luggage"

(United Kingdom)

Trip Verified | We came from Dhaka to London Gatwick via Jeddah this week, with no luggage. Missing luggage. They are chaotic, with no customer service. They cancel your booking, they don't serve a proper meal.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDhaka to Gatwick via Jeddah
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
6/10

“J product felt average as nothing stood out”

(South Korea)

Trip Verified | On my second leg onwards from Jeddah to Milan, I used the bid for an upgrade feature offered by Saudia and my proposal was successful, hence flew in J class onwards. My first impression of this flight started poorly as it was delayed without any formal explanation for the delay. I was just sent a text message out of the blue saying my flight was delayed full stop. However, since my flight was delayed, it was nice to be able to use the Alfrusan Lounge to pass the 6.5-hour layover. The lounge facilities were quite nice, but one downside was the front desk ladies, who were too busy chatting and a bit aloof to my queries when I sought assistance. When finally onboard, the seats were lie flat and satisfactory for the 5 hours hop. Meals and service onboard were just okay. In summary, my impressions of my experience on this J product felt average as nothing stood out, maybe even slightly below average.
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteJeddah to Milan
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes