✅ Trip Verified
| Please note this was the return leg of our trip from ISB to LHR. Outbound we went via Riyadh (better planes, service and transit). The trip begins well enough by friendly airport staff checking us in smoothly (pleasantly surprised for ISB). Boarding was announced over an hour in advance due to pilgrimage pax which was fairly chaotic due to the easily forgivable increased security. Once onboard SV 727 (HZ-AK15), it was apparent the plane was one of the older 773s on the Saudia fleet, with blue seats, a 3-4-3 configuration and the older type of IFE. Just before take-off, a disagreement broke out between some ladies and cabin staff. Ground staff were called as the ladies refused to sit next to myself as I was male. I offered to swap seats with one of their male family members and thought I got lucky with a nice emergency exit seat. Unfortunately, in this section of the plane, the IFE screens were non functional, just displaying the airline logo. Remotes were lit but inactive, basics like reading light and call buttons also refused to work. When brought to the attention (3 times) to staff, one said, sorry sir, unfortunately this happens all the time! Food was just about acceptable. The flight did operate perfectly to timetable though, slight delay in departure was made up during the flight to JED. I will cover the woeful experience at JED airport in a separate airport review. The JED to LHR leg was an overnight flight, SV113 on a 77W (HZ-AK18). The aircraft again was a little older than the RUH route but of 3-3-3 config. so the seating was more comfortable than the ISB plane. Whilst comfortable, the service on this leg was shocking. Staff were polite enough, however, stuck ruthlessly to their procedures. I would not sleep at all, and was rather peckish. I asked for something to eat like a banana, crisps, or even a biscuit (being diabetic) and was refused outright saying they do not carry snacks onboard! I am sure Business Class had ample supplies! Shocking. The best they could do was offer my main breakfast earlier (but then I would have to starve towards the end of the flight!). I found this really shocking. Upon arrival at LHR, I had to report a burst suitcase reported to Saudia ground staff. Initial attitude was to accuse me of overpacking, to which I simply said “its underweight, open it if you want.” I have filed a claim but not a single response. I would not recommend this airline if travelling via JED, if it wasn’t £1k GBP cheaper at the time of booking over EK or QR, I would not have bothered!