✅ Verified Review
| Singapore to London return via Dubai. It's my 3rd time flying with Emirates. This time I flew from Singapore to London, transited in Dubai for 1-2 hours. Their seats and entertainment are good and comfortable. But we are not impressed by the service of the staff. When I asked for hot tea, the staff would say "you can ask my colleague later", which you have to wait till you see a staff passing by. The next staff would say the same thing to me too. We had problem checking in the return flight. But there was an error saying that check in is not possible for this flight. We immediately called Emirates but the staff said online check in is not allowed at Heathrow airport, and said we have to check in when we reach the airport the next day. When we reached the airport, we were told that our return flight was canceled. We were not informed in advance. The staff ushered us to join a long queue which we stood queueing for almost two hours! When we asked what happen, can we get another flight back to Singapore? The staff said "You will get to choose an earlier or later flight, or put up at a hotel. please talk to the next staff". The staff didn't even apologise. When we reached the counter, staff asked for our passport, focused on the computer and passed us our boarding pass for tomorrow noon. We didn't even get to choose! So we asked if there is any other option as the one she gave us need to stay another night in the hotel and the transit at Dubai airport is 10 hours. Our flight in London was delayed 14 hours and to make matters worse, the transit in dubai is 10 hours. And we were separated. We asked to get an earlier flight, but again the staff said "please talk to our staff when you reach Dubai". She also asked us to reach the airport 4 hours before boarding tomorrow. We tried to enjoy our flight to Dubai and when we reached, we asked the staff to help us get an earlier to singapore. The price I bought for the ticket is for only 1-2 hours transit. 10 hours is too much. The staff said all the flights were full, she could put us at a hotel in Dubai. We rejected, not wanting to stay another day in the hotel. The staff was then willing to help us and she managed to put us on an earlier flight and we were very thankful. The flight back to Singapore was much better, the staff greeted us amicably. Totally different from the previous crew.