✅ Trip Verified
| I can’t describe how upset I am by being stuck on Fl Dubai plane for 5 hours with no food, drink, in-flight entertainment or internet. I did book Moscow to Hanoi via Dubai specifically to fly with Emirates, that cost me 650USD one way, compared to Aeroflot 650USD/round trip which is direct, modern and safe anyway. I paid twice as much just to have an experience with Emirates. Instead of Emirates plane I found myself in an outdated shabby unsafe little aircraft. I never been send to a low-cost instead of a full service. How is that even possible a company like Emirates co-shares with a lower cost. By co-sharing I mean they stuck me on a lower cost, send one meal, 1 cup of free water and let me carry 30kg of luggage. There was no choice of food and the suggested free dinner, only one option, was not suitable for me, no free snacks available no nothing. I had to buy water and peanuts. I booked a ticket with Emirates for my husband London-Dubai-Hanoi round trip and he had an amazing flight despite his flight was longer and the price was cheaper. I don’t book planes which sell water and sandwiches and I would never in a conscious mind choose Fly Dubai for a 5 hours flight, seats were uncomfortable even for my 5 feet. It was freezing cold the entire time and no blankets available, I couldn’t even hear the announcement it was just cracking noise. The whole experience felt like a charter flight in 90s, I never saw flight attendants just sleeping on the back row on a 5 hours flight before, our departure was also delayed because of late arrival. I couldn’t even charge my phone up to 60% in 5 hours, the equipment was that old! I have noticed that my flight is operated by FlyDubai on behalf of Emirates on my ticket but I have no idea what FlyDubai is and didn’t expect such a con being pulled off by Emirates. FlyDubai is not the same level as Emirates, if I wanted to fly with FlyDubai, in my case Emirates is a middle-man profiting by using the brand to sell cheap flights at high price. I complained to the customer service afterwards but they just blamed me on not researching what FlyDubai is. So I guess they are aware of what they are doing but hope that people will be just tricked and book a ticket because of Emirates brand on it. Second flight Dubai-Hanoi was also pretty awful, just got a sandwich, croissant and an omelette in 7 hours flight, was pretty uneatable, the plane was very shabby as well. And at the check-in Emirates even tried to put me on standby because the plane was overbooked, even though I paid for my tickets 2 months in advance. guess Emirates don’t care about their customers as much as they did.