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| Sydney to Christchurch. Incompetence of Emirates check-in personnel that may cost me over $400 On April 8, 2018, my wife and I were travelling on EK412 from Sydney to Christchurch. We were carrying an expensive PC as a gift to our daughter for her graduation from the university that we purchased in Australia and we planned to claim tax refund. It’s a common knowledge (and a common sense, too) that goods need to be produced to a tax refund officer to obtain tax refund. To our knowledge, at Sydney Airport tax refund office is located beyond check-in, immigration and security and I intended to bring the PC there. The box was pretty bulky, and I was told that I had to check it in. It was a natural question that I asked the check-in assistant – how was I supposed to produce it to a tax refund officer if I do that. The junior assistant who was checking us in didn’t know the answer and asked her supervisor by name David. David assured us that producing receipt to a tax refund officer was sufficient to claim tax and that goods don’t need to be necessarily produced if they’re checked in, so we checked the box in along with our luggage. At the tax refund office, the officer requested me to produce the goods besides the receipt, which I was unable to do. The officer then said that I had to produce it to a tax refund officer located before check-in point, of which the airline should have informed me. When I replied that the airline advised me that the good don’t need to be produced to a tax refund officer and producing receipt alone is sufficient to claim tax refund, the officer still accepted my claim but it’s now up to decision of the main office in Canberra, whether I will receive tax refund after not being able to produce the goods. Thus, the incompetence of Emirates check-in personnel in matters of tax refund may cost me over $400 if my claim is ultimately not entertained. What are you going to do about this, Emirates?