✅ Verified Review
| Birmingham to Colombo via Dubai with Emirates. Poor throughout, specially onboard food and service which is what I thought Emirates was renowned for and worth paying extra for. Birmingham to Dubai we had the A380 which was very comfortable with seats that I could sit cross-legged on. The entertaintment system was also amazing. This is where the positives end as the boarding of this flight took so long that there was an hour delay to take off. The organisation for transfers was poor to non-existent with a massive queue for security at Dubai with minimal time for the connection. For the rest of our flights, Dubai to Sri Lanka, Sri Lanka to Dubai with a stop at Male and Dubai to Birmingham, we had the smaller and older aircraft B777-300. This was noticably older, dated and uncomfortably cramped. The entertainment screens poor quality in comparison. The worst of all was the inflight service. Pressed my buzzer for help with a non-functioning screen and an hour later, nobody had come to ask what I needed. In the end, I had to keep pressing the buzzer continuously about 15 times before someone came to us. I had no entertainment for the duration of 2.5 hours. It only took 5 minutes to fix when they actually got round to it. The food and beverage service also poor. They had a choice of fish or chicken but by the time they got to aisle 23, they had completely run out of chicken. I offered to wait till the end of service to see if any was left. I was told categorically there was none left and then later I saw them handing chicken to some passengers. On the 8-hour flight from Dubai to Birmingham, after an hour on the plane before take off and an hour on the bus waiting to board the plane, apart from the little tub of water with the snack and breakfast, no drinks runs to even offer people water. On walking around, I saw all the service staff at the back of the plane with tea and biscuits having a good old jolly. Overall, a very disappointing experience, completely unexpected from an airline with the reputation of Emirates.