The Most Loved Airlines on Skytrax

August 8, 2016

The SKYTRAX air travel review website has unveiled the Most Loved Airlines based on it’s customer reviews. With more than 420 airlines worldwide featured, customers rate their flights across eight categories that include seat comfort, onboard services, food & beverages, inflight entertainment, onboard wifi, airport services and value for money. As part of reviews, many customers upload photos of their flight experience. Customers score their overall flight experience using a one-to-ten score, and the Most Loved airline scores are based upon the aggregate of these ratings.




Skytrax do not use customer review scores for airline rating, due to review platforms representing only a limited expression of customer sentiment. Whilst there is a very mixed balance of review types (ie. favourable, unfavourable, neutral) many of the longer comments tend to be from unhappy customers who feel they received poor service or poor value. The most emotive reviews are from travellers who have suffered lost or delayed baggage.

The “most loved” airline in Skytrax reviews is Vistara (86% satisfaction score), an Indian based joint venture between Tata and Singapore Airlines, but because their result is drawn from less than 50 reviews it is not included in the table below.

Asian airlines dominate 11 of the Top 15 positions, Garuda Indonesia at No 1 with a satisfaction score of 85%, Asiana Airlines second on 83% satisfaction, and EVA Air in third position with 81% satisfaction.

Europe’s most loved airline is Athens based Aegean Airlines who rank 4th worldwide on a satisfaction score of 80.7%. In the region, Lufthansa are No 2 in Europe scoring 71.01%, followed closely by Aer Lingus at 70.94%. Low-cost airline Ryanair (61.57%) has improved considerably in the last year, and now scores 6% higher than British Airways (55.63%).

Amongst the big-3 Middle East airlines, Qatar Airways leads the way, ranked 12th worldwide with a satisfaction score of 75.16%, Emirates at 62.82% and Etihad Airways scoring 48.91%.

North America produces contrasting satisfaction scores. Virgin America head up the list with 71.78% satisfaction, Alaska Airlines on 70.4% and jetBlue Airways at 69.2%. Delta Air Lines (55.72%) is the highest position major US carrier, before a considerable drop down to United Airlines (34.4%), American Airlines (33.51%) and Spirit Airlines at 29.68%.

The Top 80 Most Loved Airlines

These Top 80 results exclude any airline with under 225 reviews

 AIRLINESCORE (max 10)REGION
1Garuda Indonesia8.499Asia
2Asiana Airlines8.311Asia
3EVA Air8.129Asia
4Aegean Airlines8.070Europe
5Korean Air7.926Asia
6Bangkok Airways7.843Asia
7Singapore Airlines7.728Asia
8AirAsia X7.703Asia
9ANA All Nippon Airways7.667Asia
10Royal Brunei Airlines7.594Asia
11Japan Airlines7.578Asia
12Qatar Airways7.516Middle East
13China Southern Airlines7.475Asia
14Oman Air7.257Middle East
15Virgin America7.178North America
16Lufthansa7.101Europe
17Aer Lingus7.094Europe
18Thai Airways7.055Asia
19Swiss International Air Lines7.046Europe
20Alaska Airlines7.042North America
21KLM Royal Dutch Airlines7.034Europe
22Cathay Pacific Airways7.026Asia
23jetblue Airways6.927North America
24Qantas Airways6.860Australia Pacific
25Aeroflot Russian Airlines6.788Europe
26jet26.786Europe
27Air New Zealand6.770Australia Pacific
28Norwegian6.758Europe
29China Airlines6.695Asia
30easyjet6.674Europe
31SriLankan Airlines6.625Asia
32southwest Airlines6.423North America
33Scoot6.333Asia
34Icelandair6.309Europe
35Emirates6.282Middle East
36South African Airways6.262Africa
37LAN Airlines6.249South America
38Philippine Airlines6.240Asia
39Malaysia Airlines6.220Asia
40AirAsia6.198Asia
41Ryanair6.157Europe
42Finnair6.118Europe
43Austrian Airlines6.096Europe
44Vietnam Airlines6.074Asia
45Monarch Airlines6.057Europe
46Iberia6.056Europe
47Air transat5.992North America
48Virgin Australia5.918Australia Pacific
49Hawaiian Airlines5.892North America
50Air Berlin5.812Europe
51Air India5.755Asia
52flybe5.738Europe
53Air France5.730Europe
54Brussels Airlines5.695Europe
55Turkish Airlines5.617Europe
56EgyptAir5.598Africa
57Delta Air Lines5.572North America
58British Airways5.563Europe
59SAS Scandinavian Airlines5.553Europe
60Jet Airways5.547Asia
61Aeromexico5.523North America
62TAP Portugal5.522Europe
63Thomson Airways5.516Europe
64Alitalia5.472Europe
65China Eastern Airlines5.425Asia
66Jetstar Airways5.386Australia Pacific
67Virgin Atlantic Airways5.384Europe
68Wizz Air5.110Europe
69Ethiopian Airlines5.088Africa
70Thomas Cook Airlines5.040Europe
71Etihad Airways4.891Middle East
72Air Canada4.768North America
73Air China4.581Asia
74Vueling Airlines4.136Europe
75Allegiant Air3.942North America
76Sunwing Airlines3.786North America
77Frontier Airlines3.631North America
78United Airlines3.444North America
79American Airlines3.351North America
80Spirit Airlines2.968North America


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