✅ Trip Verified
| Jetblue does not have customer service as part of Jetblue's culture. They do not care about the customer whatsoever. I mean they canceled our overnight flight from Los Angeles to Florida when we were supposed to get there in the morning, get picked up by the RV dealer, go for a walkthrough, take the position of the motorhome, and get on our way. As the result, we ended up getting there on Monday midnight, had to rent a car, find a hotel, and check-in by 3:45, finally, call the dealership the next day, get the next available appointment on Wednesday, and leave town on Wednesday night. This cost us: Car rental $183 Hotel $315 2 extra days of our time I've called Jetblue 3 times 1st time, after being on hold for more than 2 hours, they offered me $50 per person which I did not accept and the rep so rudely hung up on me. 2nd time, after 1 hour 52 mins of being on hold they hung up on me just like that. 3rd time, after 2 hours 19 mins of holding the rip went through everything with me and accepted to pay me $100 per person but again before making the arrangements, she just hung up. I really don't know what have we ever done to Jetblue to deserve such poor customer service. We paid the price for the tickets and showed up, any other airline would have made the right accommodations. Just because someone else is ok with a change does not mean everyone else is also on board. There are people like my wife and myself who had a very tight budget upon which had made plans and scheduled everything. We truly can not afford the extra costs caused for us by Jetblue.