❎ Not Verified
| Ft Lauderdale to San Francisco. Awfully bad experience. I travelled from FLL to SFO with my family. 1. Jet Blue prices grow much faster than other companies when you add just the basic option, in my case, it was +50%, that puts this company to the same category with American Airlines, United, etc. 2. For this price you have service, that is worse than the appropriate low-cost one. In FLL the terminal where Jet Blue operates is far away from the rental cars parking, comparing to United, that operates in the same terminal. And even if Jet Blue tails and admits it, you can't get anything - no business lounge, no paid hotels, absolutely nothing. 3. I came to the terminal and printed the boarding passes one hour prior to the takeoff. But the infrastructure in the airport, that works for Jet Blue, is so awfully bad that I missed the flight. The system doesn't print tags for luggage and nobody assists passengers. Finally, after a few attempts, we came to the service desk to print them, it was 50 minutes prior to takeoff. Then we spent over 20 minutes printing the tags, it's easy to see the timestamps on the tags. Finally, they didn't give us all our tags, one was missing! People were extremely slow then there was a glitch in the software, then the printer didn't work. Finally 25 minutes prior to takeoff we came to the security check, where we supposed to have a separate line. We didn't get it even after we told that we're missing the flight. The gate was closed strictly on time and we had to go to the Jet Blue service desk. 4. People at the desk saw right from the beginning all our statuses in the system and agreed that the was no our fault in this situation. They were not able to offer anything earlier than in 24 hours, but helped to identify all our luggage tags numbers and initiated the refund (appreciate it, however, I haven't got it so far). Everything else became our problem. 5. We tried to discuss the situation with the manager on site, but this step was absolutely useless. We were waiting for him for 40 minutes, a family of five people including a five-year-old child, that already supposed to be sleeping on the plane. He told us that he's sorry about what happened but didn't offer anything to compensate our losses (time and money for the tickets that we had to buy in the last minute and hotel). He didn't say anything regarding the enormous timeslots for the typical operations, that we saw. His point was that even if passengers paid for some services to get faster to the gate, one hour is not enough and we had to come earlier. But passengers should be notified about these critical issues in advance and have clear recommendations. And it doesn't mean that airlines are free from any obligations to support passengers on site. Nobody notified me that I had to plan 30-35 for each operation. I would never go for it. Overall conclusion: No way. Doesn't make sense to pay for the service if you can't get it. We had many examples of good and bad services, but this one is the worst experience that we had. All companies have problems but this time were had no support at all. In case of any troubles with Jet Blue you have reasons and explanation, but no help. They can tell you who's fault it is but they can't provide you anything after that happened. Special attitude exists only in their slogans. The worst example of low-cost with the prices of genuine airlines.