✅ Trip Verified
| On October 29, I was flying to Boston, Ma to see my son who I’d not seen in months so we could visit college campuses on the 29th and the 30th. I arrived at the airport the morning of the 29th and when I tried to check in the associate at the customer service desk told me I was not booked on the 7:30 AM flight but instead I was booked on the 7:15 PM flight. I asked if there was an earlier flight I could be moved to and I explained my travel purposes to her. She very kindly made a phone call to get permission to move me to the 7:30 AM flight explaining I’d not seen my son in months. She even advocated to waive the fee normally charged for a flight transfer and subsequently was able to do so. I was so happy and so grateful, I thanked her several times and proceeded to the TSA check in, boarded my flight and continued to enjoy my travel experience. When I returned to Boston Logan Airport to travel home again I was met with a flight delay which was not the biggest deal to me, I made the best of the extra time and opted to go into one of the restaurants and grab a bite to eat. I returned to the boarding gate shortly thereafter where I sat waiting to be called for boarding. After sitting for approximately ten minutes a JetBlue staff member (who said he was in charge) came over and began questioning me about how many drinks I’d consumed. I told him I had been drinking the Lipton Iced Tea in the bottle I was holding but not been consumed any alcoholic beverages. He asked if I’d had anything to eat and I explained I had grabbed a burger at the airport while I was waiting and I gave him the name of the restaurant so he could verify where I’d been and what I consumed but he continued questioning me in front of the other passengers to the point where the conversation turned argumentative. After he succeeded in making me feel like a spectacle he proceeded back to the desk by the gate. He returned to where I was sitting a couple of minutes later and proceeded to tell me in front of all the other passengers that I was a danger to the flight and it was his job to determine what my level of intoxication might be and he told me he was going to make sure no one on the flight crew served me any alcohol. Again, despite feeling attached I tried to assure him I had not been drinking. I expressed my confusion over where his allegations were coming from and told him about how happy I was with my experience having my flight transferred the day before. Eventually after telling me I smelled of alcohol (from two seats away) he went back to the desk next to the gate. When I stood in the line to board the flight he pulled me out of the line and asked me to stand by the desk. He called someone he said was his supervisor and turned his back to me and continued to say I was drunk posed a safety hazard. After all the other passengers boarded he allowed me to board the flight and made a sarcastic comment about how happy I was with the customer service at JetBlue. I did let him know I’d heard everything he said on the phone and my review to the airline would not be 100% positive as I found him to be rude, ignorant and unprofessional. He stopped me from boarding again and continued with an argumentative tone to tell me he was just doing his job. He proceeded to follow me onto the plane where he notified every crew member he felt I was drunk and a danger to the flight.