Jetblue Airways

Not Verified | I know this is long but please read this review in full. I am absolutely livid at the experience I received and the absolute lack of regard for not only their own policy but their customers. 9/25/23 - We booked a 3 hr flight from Boston to Chicago, scheduled departure time 5.35pm ET (flight B6 811) -The flight is perpetually delayed. Last officially updated delay in the JetBlue app was 9.54pm, 4.5 hours from original scheduled departure. However, despite boarding at this time, the plane sat on the runway until 10.35pm ET, a full five hours after scheduled departure. The reason for the delay, according to the flight's captain, was a mechanical issue with the engine of the original plane we were supposed to take. We ended up switching to a different flight coming in from Orlando, which did not even arrive until 8.45pm. 9/26/23 - We arrive at O'Hare around 1:30am, ET/12.30AM CT. As soon as I arrive at my destination I contact JetBlue's chat line requesting a travel credit given the delay. The woman I spoke with me assured me a credit would be issued once the flight was reviewed. - Per Jetblue's official policy, flights delayed by 3 hours are issued a $50 travel credit and an additional $50 is added per extra hour delayed up to $200. Given that this flight was delayed by five hours until take-off, proper compensation should have been $150. Even if going by the last official time of departure, 4.5 hours late, it should have been $100. - Instead, I wake up that morning to find I only received a $50 travel credit. - I use JetBlue's chat support line again to request additional compensation to reconcile the discrepancy between what I was given and what I was owed given JetBlue's own policy and the length of the delay. - Ginette tells me the flight was delayed by only 3.5 hours according to the investigation log and that she is unable to provide further compensation. When I ask why the investigation log is inaccurate and send the screenshot from the JetBlue app showing that the last updated time of departure is over 4 hours after original scheduled time, she simply repeats like a broken clock and tells me there is nothing she can do. - I ask to speak to a supervisor, to which she tells me that she is a supervisor. I ask to speak to her supervisor, and am transferred back to Ginette. She then tells me I will need to call JetBlue's line and request a supervisor. Ok fine. - So, after very little sleep on account of this delay, I call JetBlue's customer service line where I am transferred to the escalation team. - I speak to Jonathan on the escalation team who tells me essentially the same thing, the flight was delayed by 3 hours, there was no delay code in the flight, and their ops team has already reviewed the flight and determined it is only eligible for $50. When I asked why the flight says it was only delayed on their end by 3 hours when it actuality it was far longer, I am told he doesn't know and can only go by what he is told on his end. - Here I am now with only a $50 credit on a flight that should have received at least $100, if not $150. I am absolutely baffled as to why a company as large and as profitous as JetBlue would refuse to honor their own policy and extending an additional $100 credit towards customers who were delayed by five whole hours except for an all consuming avarice and absolute soulless apathy towards the paying customers who give JetBlue its revenue in the first place. I am furious at my treatment from this airline.

✅ Trip Verified | Worst company I ever had, customer service is horrible, not even a smile, you feel like you’re bothering them, super slow. Get in the flight, not able to get AC then after 15mins we had to get out of the plane due to a fuel tank problem. They were unable to find a plane in replacement, had to wait many hours at the gate without any compensation. I recommend you to avoid this company, they shouldn’t be able to be a company.

✅ Trip Verified | JetBlue doesn’t seem to mind jettisoning their cancelled fliers into the abyss the “Help” desk. (if they haven’t actually closed it down after you and 199+ passengers have been seated on a plane for 7 hours on the tarmac and then JB cancels and deplanes all passengers ). The freshly trained “help” crew just stare at the screens and can’t find you anything so just go sit and wait. Our janitors will sweep you up if we find you wilted and neglected in a corner on the floor. They should call it “No notice “ “No Help” Too Bad, So Sad airlines. We don’t notice how inept we are, we don’t notice you either. But we’re damned grateful you are so patient. Because, what is that motto we have plastered everywhere in our jolly blue lobbies? “We love to help. Helping’s our favorite”. Their favorite way of helping is to give you a boarding pass that has not been registered so when you are at the gate to board with a ticket in hand, they tell you they can’t find your res and close the flight door, or, get you another res and cancel it 2 hours before you fly. No stress there? 9/9/23 boarded flight 3:30pm from jfk to sfo. Taxied out for an hour, ultimately sat on plane, taxiing in and out twice, for 7 hours, then after profusely thanking us for our good behavior and unending patience, deplaned us all. The gate agent assured us that within 3 more hours we would get an email informing us of our replacement flights. We all understood that weather in the west was causing a great deal of problems. We did understand what a shit show this was going to be for everyone including JetBlue. No such email came, ever. All that came was an email informing us that the flight was cancelled with a link to “manage your flight” that sent the user around in circles or telling them they weren’t eligible, or weren’t covered or whatever. Phone calls had a wait time of 547 minutes, text links 2 hours. If one tried to reserve on this link, by the time all info was entered, the flight was unavailable. “Help “ desk was empty, no agents anywhere. Airport was closed for business in JetBlue terminal. Oh, by the way, you can’t leave this terminal area or you won’t get back in because your flight is cancelled and you will have no boarding pass to go anywhere, anytime, got that? So stick around so you don’t miss some phantom flight. A group of us heard that a “crew” was coming in to the help desk at 4am. At 4:15 am, 3 young freshly trained folks came out to man the long “help” counter because “helping” is their favorite thing to do. As a group 15 + of us had pulled up chairs to sit in because we could hardly stand any longer, having had no sleep or food, a JetBlue supervisor told us we couldn’t sit there, it was a safety hazard. Fainting in the aisle from exhaustion is not a safety hazard? Some of these people were 70 - 80 + in age, and we ultimately stood in line 3 1/2 hours. It was impossible to “manage” any flights with JetBlue through the link they gave us, basically they wanted us to buy a new flight that, if you got that far, required you to buy a seat in addition to the ticket, seats and tickets where the prices were rising as one scrolled the pages as if they were in live auction. Even if you tried to buy a ticket at inflated prices, by the time one entered all required info, when you pressed the “buy” button, the response was “sorry, we sold your seat”. Hey, we can make some serious bucks off of these nice patient folks!

Not Verified | I am completely disappointed with this company, get out of them, everything happened to go and come back, total lack of respect for customers. I bought my flight precisely for the arrival time at my destination in Punta Cana which would be 10.30 am, this way I could make better use of my vacation days, however, my flight was scheduled to leave Boston at 6.35 am on 01/09/2023 and arrive in Punta Cana at 10.30 am, but JetBlue only said it was late, we waited a long time, until we boarded, we spent almost an hour on the plane before we got off again and waited a long time for another boarding, at the end of it all I only arrived at my destination, it was already past 6 pm, I lost an entire day of my vacation. Day of my return which was 08/09/2023 from Punta Cana to Boston with a stop in NY and arrival in Boston, such was my surprise when I arrived in NY the flight that was to leave for Boston at 10.50 pm was cancelled, the staff giving vague answers, they said that our flight to Boston would only leave the next day at the same time, that if we wanted we would have to wait more than 24 hours and that JetBlue would not pay for the hotel, I saw many people indignant, without answers, with much insistence they put me on a flight at 3 am, to get to Boston, when I arrived in Boston my suitcase didn't come, after a lot of searching for information they said they would deliver it to my house, 2 days later. Avoid this company, because if you have problems they are totally uneducated to solve problems, I hope I never have to fly with JetBlue

Not Verified | My elderly parents booked this airlines to fly from the US to India and had a horrible experience. Firstly their flight was delayed multiple times through out the day so my aged parents were stuck from morning 3.00 am in the morning till 9.00 pm. Because of the delay my parents couldn’t make it to their connection flight. Finally when the crew rescheduled they had only less than 2 hours to transit at the Heathrow airport. When I called the customer support to request for a rebook, the supervisor yelled at me. When I raised my concern’s regarding the transit yet again I was met with least concern over their age or even any solution. Despite sharing the fact that my parents have some hearing issues as well so they might need more time in transit, the agent was least concerned about it and was growingly impatient. I have never seen such level of incompetence or lack of concern for customers. I expected a little empathy from those in service industry but seems like they don’t care. I have never seen such level of incompetence or lack of concern for customers. Please don’t be a customer of the airlines.

✅ Trip Verified | My elderly parents and 16-year-old daughter went to Jamaica for my uncle’s funeral. Our flight was delayed multiple times. We were finally scheduled to depart at 7:07pm, boarded to staff who appeared less than enthused with their jobs. We eventually began taxiing the runway, however, due to a drunk passenger we had to return to the gate. After the intoxicated passenger and family were removed, the captain advised us that the runway closed at 8p.m. and we would be placed in hotels overnight. The passengers were upset and began to complain about this situation, some had work the next day including myself and other responsibilities. Adults would stay at The Riu Montego Bay and families with children under 18 would stay at the Riu Negril which is approximately 1 hour 15 mins without traffic. We arrived at the hotel at 11:50 p.m. to 1 person checking in customers. This process took 2 hours. The following day we boarded an earlier return flight with unfortunately the same crew. As we boarded the flight, I heard an FA say, “did you just roll your eyes at me” and my 16-year-old daughter response was yes. I turned around and my daughter said I gave her side eye. The customers began telling the FA that she’s unprofessional arguing with a minor giving her a look she did not like. The FA stormed to the front of the plane stating that she planned on “kicking someone else of the flight today”. The passengers could not believe this and began complaining that the FA should be removed from the flight. No other staff approached me to inquire what occurred. I no longer want to travel JetBlue.

✅ Trip Verified | My husband and I travelled from Tampa to Boston and took a road trip to Maine. On our way back to Boston for our flight home, 4 hours from our scheduled flight, we get an automated phone call that our flight was cancelled. I call customer service and am told there are no flights with Jet Blue to Tampa, Sarasota, or Orlando in the next few days. We had no choice but to accept a refund and book a more expensive flight through another airline the following day. Both the customer service line and a JetBlue supervisor at the airport assured us that they would reimburse us for our hotel and would reach out to us within a week to ask for our receipts. We booked the cheapest option within 30 minutes of the airport, which was over $300/night. Weeks go by, and we never hear from JetBlue. I finally call and am told to submit a request through their website. 2 weeks later, I receive an email from JetBlue basically telling me no payment will be made. This whole ordeal cost us $600 between the hotel, booking another flight, and keeping the rental car for an extra day. JetBlue’s assurances mean nothing! Last time I will ever fly this airline!

Not Verified | My mother booked a flight months ahead and ended up having a stroke. JetBlue stated she’s only entitled to an E-ticket and not a full refund. I advised them she will no longer be flying and she had a major stroke. I spoke with a representative last week who advised if I sent in supporting documents that she would be entitled to a full refund. I had the case manager type a letter and I submitted it via the email that was sent prior to attach the documents. I called today to ensure they received and spoke with two escalation representatives who stated unfortunately she’s only entitled to a refund. The worst airline ever.

Not Verified | Our connecting flight was canceled 10min into our flight from SJO. Upon arrival in FLL we had wait 2hrs in line with 300 others who were canceled to get new flight info. 2 Agents at counter. While in gate area 3 agents sitting at an info booth no one there! How about send two out to help with brewing disaster at cancelations? So after 3hrs we have new flight for next day. Without care in world that two RDU flights on other airlines had departed while waiting. Next day now another full check in and guess what? Flight delayed! Finally 35min late we are finally on way home. A whole lost day of travel, food expenses etc. This is same thing that happened to us 18 months ago. Same flights! How can Jetblue keep that flight slot(flt2626). It performance is abysmal after I looked it up. So did any agent care at any point? Not one apology. No Travel Credits. Nothing. After two times. And we are JB travel members. No email responses from anyone. No one cares one bit about customer. Would really put them out I guess to treat paying customers correctly . So no more Jetblue. No more Jetblue card. Move on. I do know they deserve merger with Spirit as they are now one in the same!

✅ Trip Verified | It's "Economy" (with miles and free checked bag with credit card). Very nice seats, friendly service, and a non-alcoholic drink and snack for a 2.5 hour flight. DCA-FLL RT. Check-In staff were very nice about the baggage allowance in that they helped tag the bags when they saw we had trouble. My Boogie Board was on the cusp of their size requirements but they checked it without fuss. I had to shuffle around some weight in one of my bags to get under the generous 50 lb limit. Internet loaded but was effectively unusable for me on social media but the entertainment options were vast so it didn't matter. Seat size was generous and comfortable and everything clean. We got seated together for free in advance because we have a 7 year old. My family always has a great time flying this route for the past 15 years. Will ding 1 star for problems with the internet, but otherwise a near perfect economy RT flight.