✅ Trip Verified
| Fort Lauderdale to New York JFK on July 31st, 2019. The flight was scheduled to depart FLL at 8;32 PM EST and arrive at JFK at roughly 11:36 PM. During the morning on that day, I went online to check the status of the flight. To my surprise, I found out the flight was delayed for nearly three hours! It now read that the flight was scheduled to depart at 11:10 PM and arrive at 2:07 AM. I was shocked at how long this delay and attempted to find out the reason why. However, the Jetblue website was unclear in explaining why. This was urgent because I had a connecting international flight out of JFK from a different airline that was scheduled to depart on-time at 2:30 AM. Because of this situation, I figured I would get to the airport early so I could maybe get on an earlier flight to New York. When I arrived at FLL, I went towards the Jetblue customer service desk. After over 40 minutes of standing in line, I was finally able to talk to a customer service representative. I explained to the representative my entire situation and he said he would try to see what he can do. After 20 minutes of searching on his computer, he said that he could get me on an 8:30 PM Jetblue flight to New York was also delayed and originally scheduled to leave at 2:00 PM. I asked if there were seat available and he said there were. I was hopeful for a few moments but that ended when he stopped talking and went on his phone. After some time, he seemed to make a call but never actually said anything on the phone. After over an hour, he finally told us that this flight that would have saved my entire situation was completely sold out. I had no idea when it was sold out or why it wasn't sold out when the representative told me he could get me seats on it. I asked him if there was anything else that was available and he just said no. I asked him what the reason was for the delay and he said there were thunderstorms in NY causing all flights to NY to get held back. At this point, I was frustrated as I could have used another airline to buy a ticket to NYC instead of wasting my time with Jetblue customer service. However, it was too late and it appeared that all other flights to NYC and Newark that would have fit my time frame were unavailable. I looked at the departure screen and noticed only Jetblue flights to every destination were delayed. No other airline had delayed flights. I also called my family in NYC and they said there were no thunder or rain there. I decided to just wait for my original flight. At around 11 PM, it was announced that the flight was delayed to 11:30 because there was no pilot for the plane. After 40 minutes, we were finally able to board the plane. After arriving in JFK, I had to reschedule my connecting flight as it already left. They explained I must get a confirmation from Jetblue that my flight was indeed delayed. However, the JFK Jetblue customer service refused information for anything delayed. One of the staff outright said "We can't give any information about delayed flights!" and claimed I was "threatening him" when I argued it was the other airline that requested the delay confirmation. He began walking towards me closely in an attempt to push me away form the help desk. Worst customer service ever, no transparency or honesty, rude and confrontational employees, I will never fly jetblue again!