Jetblue Airways

✅ Trip Verified | I’ve always had high expectations from JetBlue, but my experience on May 22, 2024, during my flight from Hartsfield-Jackson Atlanta to Fort Lauderdale was nothing short of frustrating and emotionally distressing. Upon realizing my last name was incorrect on the booking, I approached the front desk for assistance minutes before boarding started. Instead of helping, the agent wasted time, making me believe she couldn’t do anything. After a long delay, she finally told me to call customer service. I resolved the issue over the phone, finishing the call minutes before gate closure, but the agent coldly judged it was too late and denied me boarding despite having ample time to fix the problem. I had to pay hundreds of dollars for a new flight with another airline, which was completely avoidable if the agent had acted with professionalism and urgency.

✅ Trip Verified | JetBlue emailed me multiple times that the flight would be delayed by 2.5 hrs. So, after checking my email and seeing no notices, I arrived at the airport later since the flight was delayed. Well, they apparently un-delayed the flight and I never got any notice. So I lost my flight. I call JetBlue and an ill-mannered staff refuses to make things right. I end up having to book a last minute flight for 24 hrs later and paid $300 extra. Terrible customer service and refuses to fix their mistakes. Never fly JetBlue.

✅ Trip Verified | I had to fly into Boston today for a quick turnaround trip…same day. During the course of my flight this am, my subsequent time in Boston, and then my walk/trip back to gate C28 for my JetBlue flight #835 - I have had an extreme flare up in pain in my left hip (hip replacement in May). I am not sure what has happened, or what the problem is, but I am trying to soldier through and just get myself back to MSP near my family. I had no reason or idea that this was going to happen today unfortunately and was caught by total surprise. I asked at the gate if I could possibly get a seat closer to the front of the plane, which they graciously granted and placed me in Seat 4B. Upon getting on the plane, I noticed the row 1 C/D side was open. I sat in 4B and subsequently asked the flight attendant Tracy if I could move to that row, so that I, number one might be able to stretch out a bit more, as well as not have someone next to me who would be subjected to my tears etc. just some privacy to deal with this issue as best I possibly can. She went to the front to check with the other attendant and came back and said, no sorry that is a pd upgrade seat. Ok I understood. But had been hopeful under the circumstances an exception could be made. I would have gladly paid to upgrade but that was not offered. Perhaps not possible with JetBlue, not sure. Upon my pain getting even more intense during the flight, I once again summoned the attendant to let her know how much I would have appreciated being moved, as I was extremely uncomfortable. She abruptly marched to the front of the plane, called the captain, came back and loudly announced in a very authoritative voice, the “The captain said if we are causing you pain, we need to immediately divert this aircraft. And repeated it again even more loudly. I was mortified, A)that she would loudly announce this to everyone seated around me. I NEVER said they were causing me pain. I most certainly did not need the plane diverted, I was shocked! I Just asked if perhaps I could be accommodated to try to help me bear this flight the rest of the way out. B)I cannot believe she made such a spectacle. If anything, I just needed a gentle soothing voice asking me if there is anything else, perhaps Tylenol, ice etc that she could offer to try to help me. I was even more upset than previously after this. I made a trip to the front to privately let her know how she had made me feel, trying to explain the gentle touch that would have made such a difference, she then interjected to tell me (a 10-year Delta employee) how there is a “way to ask” and “you demanded you be moved to the front row”. I seriously could not believe what I was hearing. I told her, I can’t believe you just said that, don’t even suggest such a statement because I most certainly did not say that at all. I was then told “Get out of my galley and return to your seat”, upon which I complied. and requested a customer service supervisor meet me at the gate upon landing in MSP. My seat mate in seat 4A said she would gladly verify that I most certainly did not demand and politely simply asked if it might be possible. So basically, because she perceived me “demanding” to be moved, she allowed me to ride out the entire flight in 4B and could, evidently have moved me, if I had only asked in a different manner. This experience is absolutely unbelievable.

Not Verified | JetBlue flight 1407, JFK to Paris, date 10/5/24, flight attendant was very rude. We paid for extra leg room in the emergency exit, we sat in our assigned seats initially however the flight was not a full flight therefore a female flight attendant told us we can move to the seats in the seats in the back of us, which was also extra leg space. Throughout the flight, another flight attendant was extremely rude. He did not bring a cup an ice as requested neither did he brought napkins that was also requested. We reminded him about our request. He replied that we are even lucky to sit where we are sitting. He was trying to be insulting as his defense talking about our seats. I kindly said bring your machine if you want to charge extra, money is not an issue here as doing your job is. He needs not to be in the customer service field.

Not Verified | Jetblue is a terrible airline. I am disabled, but the flight attendants do not care at all. I had a terrible experience where I actually fell and hit my head while trying to put my shoes on after going through security. In the process of doing this, I had torn my shorts. I had no idea until one of my children (I had both with me) pointed it out as I was boarding. I entered the plane and asked the first flight attendant that I was disabled and my pants were torn so bad that there was everything showing. He told me to go to the back of the plane and I could change in the restroom. I headed toward the back, as I was instructed (the plane was boarding and filling up) but I was stopped by a very nasty female flight attendant. She told me that I couldn't use the back bathroom. I told her what had happened, but she laughed at me and told me "you're going to have to the the one at the front of the plane. Good Luck!" I started crying and begged her not to make me walk with my backside exposed through the plane, but she laughed and ignored me. I went up front crying, and everyone was pointing and staring at me. Later, when serving soda, the same attendant came up to me and told me that I was rude because I was crying. Then, I told her that I would file a complaint and she laughed. She told me good luck, again. The thing is, she wasn't wrong. Jetblue has a terrible customer service team. No one would help me at all. I was told to take it to social media by the "customer service rep" and so I did. Their response was whoops, sorry. 'They won't talk to you directly, they won't do anything to make it better, and trust them (they forwarded my concerns). Then they quit responding all together.

✅ Trip Verified | I checked in the day before on the JetBlue app, no hassle whatsoever. Arrived at JFK two hours prior to my flight, it was very crowded and took about 40 minutes to get through security. Boarding was done very fast and flew on brand new plane N3221J which had been delivered two weeks ago to the airline. Everything was sleek and new, tons of content to choose from on the inflight entertainment, free wifi, free snacks and drinks and amazing legroom on this two hour flight. Crew was professional but not so friendly aside from that it was a good experience on this short two hour hop to the Windy City.

✅ Trip Verified |   Worst airline ever. Avoid at all costs. The online managing of the trip doesn't work. Spent 45 minuted waiting to "chat" with agent without resolution. Can't check in, had to do it at the airport. Got overcharged to check in a bag because of that. Inflight Wi fi does not work.

Not Verified | We flew with JetBlue and Turkish Airlines back in early August. This trip was super important to my fiance and me because it was his first time seeing his family in three years. Unfortunately, our first connecting flight to Boston was delayed, and we would not make our next flight, ruining the whole trip. This trip could've taken a horrible turn and not happened at all. However, Alex, a JetBlue customer service agent at the airport, came to our rescue! She was super knowledgeable, understanding, and caring about our entire trip. Alex was able to help us through this stressful situation and change our flight schedule so that we would be able to make it to our final destination. During the process, she gave us every option we could choose, along with what had happened the past couple of days so we could make an informed decision. Alex also answered all 100 questions my fiance had about changes being made and confirmed time and time again that we would have our luggage and tickets for all flights. After working with Alex, our international trip was as smooth as an international trip can be! Our JetBlue experience was terrific, thanks to Alex! Sadly, JetBlue will no longer be at Charlotte Airport, or we would be repeat customers!

Not Verified | We got delayed more than 4.5 hours, they said that we would get a credit at the airport and just to call it in before 60 days, I just did today and they said they couldn't help us, they're liars, they were short on personnel that's not our problem.

✅ Trip Verified | I am writing to formally express my deep dissatisfaction with the treatment my family and I received during our recent travel experience with JetBlue. We were unjustifiably removed from the boarding line by a JetBlue supervisor, which caused significant distress and inconvenience. Upon arriving at the airport, we went through security and proceeded to the gate. Unfortunately, there was a gate change and ground delays, and we were not notified of this gate change via the JetBlue app or by text message. Despite checking in (before TSA ) and receiving our boarding passes, we were informed that the gate would be notified of our approach. However, upon arriving at the gate, which was still open with boarding in progress, the on barding crew member chose to yell at me and greeted me with "its closed". I then proceeded to tell them it's still open- the sign said boarding - so the supervisor allowed us into the line they even scanned our boarding pass. Because we were visibly upset at the way they were treating us (lacked emotional awareness, empathy, and intelligence) Something about my demeanor didn't rub the supervisor the right way and he kicked my husband, infant and I out of the line. He didn't care the gate had changed and we weren't notified, he didn't care we had a child and it was already an evening flight, he didn't care I was mosaic, he didn't care I was on time. It was his time to use his supervisor badge and assert his "authority". This was a deliberate act towards my family. The staff's attitude was both rude and lacking in compassion, further exacerbating an already stressful situation. We were ultimately rerouted to another airport at a later time, which caused additional inconvenience. Which by the way - he did not help us set it up. He actually looked at us in the eyes and said "I aint helping you. Figure it out." This entire experience was traumatic and reflects poorly on JetBlue’s brand, which is known for prioritizing customer service and care.