Jetblue Airways

✅ Trip Verified | I originally booked a 9 am Jet Blue , B6-340 departure Jacksonville Fl that i would arrive in NY well ahead of The drive rush hour to CT some 39 miles away. JB changed my flight to a 12:30 flight that got me to NY at 2:45, middle of the rush hour. 3 hour drive in heavy traffic to CT. RETURN FLIGHT June 7. Flight 2339 Flight delayed 3 1/2 hours as they used our aircraft for a fully booked flight to Tampa, our Jacksonville flight was about 60% populated. The cabin crew or dispatcher or whomever is responsible for catering the aircraft failed to notify the caterer of the new time, gate etc whatever is needed for the caterer to know where to meet the aircraft. Many passengers were aware of the aircraft switch off and voiced their disapproval of this move. I heard many folks like myself resolve to never fly Jet Blue again. The crew did a very nice job of taking care of us however they could not offer hit coffee or tea as the plane was not catered, Jet Blue offered us a 50$ credit which is nonuse to me as i will never use this airline again. This is the third time JB has botched my flights from or to NY where I travel on a monthly basis. On one JB flight that was cancelled I booked a Delta flight home from JFK after getting a cab from LGA so i would not have to wait 36 hrs for a connecting flight thru Boston to get home to Jacksonville flying Jet Blue. This cost me 559$. No more Jet Blue, they really do not manage the company as though they care about the passenger.

Not Verified | After a grueling day getting off a cruise ship and waiting hours to pass through Immigration and Customs, my daughter and I learned that our flight was delayed .. not once or twice but several times. Their excuse was inclement weather in the northeast but as it turns out (as I happened to overhear from two airport staff guys later that day), flight crews had refused to work our flight back to NY. Two hours after we were originally supposed to depart, they canceled our flight with no real explanation. I scrambled to rebook another flight home and our only option was a flight on American to NJ instead of NY. I booked it though the app, ended up paying for our seats, and though we finally made it back, my grief wasn't over. I have been trying to claim miles/points for that flight for us since and repeatedly that request was denied! Jetblue lies about how to get your miles/points. You can request them all you want but you'll never get them. I'm going to stop flying JetBlue. I'll fly with a carrier that actually cares about their customers. Save yourself the aggravation and do the same.

Not Verified | This airline no longer allows carry-on bags for passengers sitting in the rear of the plane, unless you purchase an upgraded seat (approx $54-$75). They now operate on a discriminatory “class system” policy and it sickens me. This will be my last flight with this horrific airline.

✅ Trip Verified | A medical emergency is what caused me to book a quick flight to Tampa. My sister had been hit by a car and was in the hospital. JetBlue had June 5th at 7:09am available. I chose that. Returning June 8th. I got to the airport only to see the flight was canceled and rescheduled for the next day. The next morning I arrived and their system didn’t show I was issued a ticket for the flight. I arrived for my only (20 minute) layover in Boston. But that got delayed to 2.5 hours. Why is this airline so incompetent? But hey, it was all worth it because they gave me a $50 credit for cancelling the flight on June 5.

Not Verified |  The worst Airline. I had a flight which was supposed to be Saturday 3 rd Austin to Boston, Boston to Cibao international airport I got there did all my checking in spend 7 hours in the airport and they cancelled my flight without explanation, all right decided to take a deep breath things happen, so today Monday June 5th they rebooked the flight. Everything when perfect, landed waited 2 hours for my luggage just to find out they weren’t here at Santiago - all right went to claim it, the lady was just like oh I don’t know where your luggage it’s your receipts shows at inactive, why would they give me a receipt if it is inactive? Then she said that she cannot give me info about where is my luggage and that she doesn’t. I don’t know where my bags are, don’t have any clothes anything and they have the audacity to say “jetblue is the best airline”

Not Verified | My family and I have been Jet Blue customers for years and I am wanting to simply change a flight, not looking for a refund or a credit of any sort. The original flight that was booked was MORE expensive than the flight I am looking to change to. However, Jet Blue is wanting to charge twice the amount with all of its fees. I am very disappointed in how customer service treats its customers and will think twice about booking with your airline in the future.

Not Verified | The booking process went smoothly. However, the cancellation experience was extremely disappointing as there were no alternative options provided. The customer support agent I spoke with was rude, lacked compassion, and proved to be unhelpful. I had no choice but to book another flight with a different airline, which came at a significant expense, just to reach my destination 12 hours later than planned, causing me to be late for a speaking engagement. Moreover, when I called to reschedule my return trip, I encountered a similar lack of empathy and was informed that one flight's cancellation had no impact on the booking of another. To make matters worse, there were no options provided to speak to a supervisor, despite being told that I was already speaking to one who displayed the same rudeness and lack of understanding. Overall, while I used to consider Jetblue a reliable airline, this experience has significantly diminished my confidence in them. From now on, they will not be my top choice for air travel.

✅ Trip Verified | Avoid. Flight schedule at 5pm. On the way to the airport was notified flight delay to 11pm. Eventually reduced to 9pm. Enough to arrive late and miss all connections to Europe. Stayed all night at BOS Airport, had to rebook in the morning, had to wait at BOS Airport all day. Will never use JetBlue again. Also, airplane was old and looked pretty bad inside.

✅ Trip Verified | The worst customer service I have experienced. I lost my flight since employees were too busy doing a shift hand over. I was put in a flight for the next day which was longer and on top of that delayed. Worst airline to fly.

Not Verified | Haven't even flown with them yet and it's already been super stressful. I booked flight on my cruise line to the Eastern Caribbean for a vacation package with airfare from San Jose to Miami for the first Saturday of June (this weekend) and I have had to pick my same seats next to my friend THREE times already. First time, no charge, included in my itinerary (as it should be) but the connecting flight was originally too close to boarding time for the cruise, so they moved the connecting flight to one that is earlier and even though our original flight from San Jose to our layover was the same, they cancelled our seats for both flights. I had to book the same seats (with a cost). I messaged their chat and was assured by the agent I'd receive a refund for the seats while still guaranteed my original seats next to my friend for both flights. I check my itinerary today to confirm and they cancelled my seats when they refunded me. I chatted with them again today and there's nothing they can do, so now I have had to pay for my flights, seats, and baggage for eachflight (4 total at $35 each flight for just my one check bag and $30 for my seats each way) 3 days before my already expensive vacation. I will never fly JetBlue again. I don't even care if the service on the flights re good. This stress and expense is unacceptable right before a vacation.