Jetblue Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1617 reviews
3/10
4 star Skytrax Rating
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8/10

Jetblue Airways customer review

(United States)

Boston's Logan International Airport-Tampa International Airport. The flight to Tampa was excellent. We sat at our original gate and we were early. There was a flight to Austin that was delayed so they moved us to a different gate where people were confused and it took some time for us to get on the plane. It was a smooth flight. The entertainment system in front of me (TV) seemed to be unattached but still worked and there are enough channels for children and adults. The cabin crew took great care of the passengers. May I say that the landing was superb!
Value For Money 12345
yes
7/10

Jetblue Airways customer review

(United States)

JFK-SAN/LGB-JFK The flight to San Diego was one of the best I've been on in a long time. Legroom is great free snacks first bag free lots of TV choices and satellite radio. Crew was excellent. Very enthusiastic and seemed to be enjoying their jobs so rare these days. Bag drop is way too slow as was the baggage claim. Their new meal packs for purchase are not worth the money. On the return checkin and bag drop were better. Crew was more average. The flight was full of screaming babies. Half the TV channels didn't work and the radio broke down halfway through the flight. Jetblue is always promoting the free TV and radio but they break down frequently. And as always the crew can not do anything but file a report.
Value For Money 12345
yes
9/10

Jetblue Airways customer review

(United States)

This review is regarding the customer service at JetBlue.com. I had a complaint about a third- party service I ordered through the jetblue web site. I made the complaint through their web submission and they followed up and resolved the issue to my satisfaction. I guess I shouldn't be surprised when an airline actually has good customer service but I am.
Seat TypeEconomy Class
Value For Money 12345
yes
10/10

Jetblue Airways customer review

(United States)

Flew Jetblue down to Tampa from JFK on Memorial Day. Great experience. Excellent leg room and seat width. Entertainment system great. Crew was great and attentive.
Value For Money 12345
yes
9/10

Jetblue Airways customer review

(Hong Kong)

IAD-FLL. Was pleasantly surprised by JetBlue. No bag charges on time flight drink and bag of chips included live TV and plenty of radio choice. Much better than American Airlines.
Value For Money 12345
yes
10/10

Jetblue Airways customer review

(United States)

I was very satisfied with our recent round trip Boston to Peurto Rico all the more so because I perceived JetBlue as a budget airline. Check in moved very quickly and flight left on time both directions. I was happy with inflight movies choice of free snacks and beverages. Lots of legroom. Attendants were pleasant and helpful.
Value For Money 12345
yes
9/10

Jetblue Airways customer review

(Sweden)

JFK-Buffalo-JFK. JetBlue Terminal 5 is new modern easily navigated and offers free Wifi. Staff polite and helpful. Outbound on A320 clean and well maintained. Legroom best I've seen in coach on any airline. Snacks and drinks offered shortly after take off by smiling and personal crew. Flight landed on time in Buffalo. Inbound on E190 this time also with smiling and personal crew. Both aircraft feature in-flight entertainment AVOD free snacks and drinks and the best cabin crew I've experienced on any US airline. A great product which I recommend!
Value For Money 12345
yes
4/10

Jetblue Airways customer review

(United States)

BOS to SAN poorly maintained aircraft indifferent flight attendants. My reading light did not work and at least 4 others within hearing distance did not either. Then the TV system froze for almost the whole flight - unwatchable. It was an evening flight so to pass the time I'm trying to read using the light from the illegible TV. Stuff happens but the flight attendants didn't seem to care no apology certainly nothing to make up for the problems. They just said that previous cabin crews must have not 'written them up' seemed to imply that not reporting the failures is pretty typical.
Value For Money 12345
yes
8/10

Jetblue Airways customer review

(Panama)

MCO-BQN / SJU-MCO. Great entertainment system cabin crew friendly. Aircraft were clean seats comfortable and experience was great.
Value For Money 12345
yes
8/10

Jetblue Airways customer review

(United States)

Great seats. Wish we had been able to use jetBlue for our long flight to Costa Rica. But the short flight was comfortable and the staff friendly. Too bad they don't fly to all the places we go.
Value For Money 12345
yes