Jetblue Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1617 reviews
3/10
4 star Skytrax Rating
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4/10

Jetblue Airways customer review

(United States)

JFK - San Juan round trip. Only completed JFK-SJU. Return flight was cancelled. I did not received the text message alert the night before the return flight. Luckily I checked the flight status the night before and found out all flights SJU-JFK were cancelled. Called the reservation desk and after 30mins wait an agent assisted me to rebook. Only could book a connecting flight that would take me home two days later. So I had to book with another carrier AA to return home. I understand the weather in NY was bad. But AA still operated without problems. JetBlue management took very extra cautious decision to cancel the operation on that day. It was a bad call.
Value For Money 12345
yes
10/10

Jetblue Airways customer review

(United States)

We fly several times a year from New York to Orlando and we only enjoy flying with Jetblue. From online booking to telephone customer support - it's easy and you build up your points or convert your american express points into true blue ones. Jetblue terminal in JFK is the best planes are new equipped with tv's for all passengers. The crew are nice and never refuse extra drinks or snacks during the flight. If your bag is lost Jetblue give you a voucher right away without writing a request for any reimbursement.
Value For Money 12345
yes
10/10

Jetblue Airways customer review

(Canada)

JFK-PDX Flight Crew very helpful and kept us in the loop about delays very professional and a great choice . The Even More Legroom seats feel like First Class but don't have those large price tags attached.
Value For Money 12345
yes
10/10

Jetblue Airways customer review

(Australia)

LAX-JFK-MCO return last week. Three flights on A320 and MCO-JKF on E190. All aircraft in good condition. At time of booking paid for extra leg room on all flights. Money well spent. Free TV channels worked flawless on all flights. Smiling and very helpful crew on all flights. jetBlue terminal in JFK clean and great to spend some time while in transit. Free WIFI throughout the terminal as in MCO. Terminal 3 in LAX is a dump and way too small for the amount of passengers handled through this terminal but T3 in LAX was the only negative aspect to a wonderful flying experience with jetBlue. The fare paid (incl fee for extra legroom) was by far the lowest available.
Value For Money 12345
yes
na

Jetblue Airways customer review

(United States)

The jet Blue experience was not good and marginally awful. Flights have always been great and on time but the True Blue program is difficult time to access and is not what I would consider a Reward program. Wrong and incomplete information leads to lost points and supervisors with no authority to make things right just ask me. Very disappointed is a kind way to say where is Customer Commitment?
Value For Money 12345
no
10/10

Jetblue Airways customer review

(United States)

JFK via FLL for a business trip - my only preferred airline to domestic cities. Seats had plenty of legroom. Flight attendants did a fabulous job. They sure had a lot of patience considering some of the rude passengers onboard. Service was great and ahead of schedule arrival in FLL.
Value For Money 12345
yes
7/10

Jetblue Airways customer review

(United Kingdom)

Boston-Fort Lauderdale. Flown with JetBlue many times and generally happy with the service. Aircraft clean well maintained and service is consistent though basic. Extra legroom seats well worth the extra money especially now they seem to get priority boarding. One gripe is the constant allowance of excessive cabin baggage which often results in late departures while stressed cabin crew offload bags that will not fit in the lockers! Twice recently on my flights it has caused confrontation during boarding and angry passengers being very rude to the crew. If only the ground staff dealt with the issue by enforcing the rules this would not happen. Apart from that snacks ok and drink service fine.
Value For Money 12345
yes
9/10

Jetblue Airways customer review

(United States)

Oakland to New York JFK round trip. The airline offers very good service for the price including free unlimited snacks 36 free channels of tv smiling flight attendants and good legroom. JFK connections were very efficient. The only problem is that on the way home to Oakland from JFK the flight was delayed two hours because the flight crew and their backups had been stranded due to cancellations the night before.
Value For Money 12345
yes
9/10

Jetblue Airways customer review

(United States)

FLL-SJU-FLL. JetBlue offers a simple yet lovely air travel experience. A320 leather seats individual IFE monitor and loads of legroom with 34inch pitch. Snacks of a good-quality and flight attendants friendly. Carry-on and first checked-bag are free. Headset is free. A low- fare airline providing a top-notch experience.
Value For Money 12345
yes
5/10

Jetblue Airways customer review

(France)

BOS-JFK. The flight was delayed without any explanation. No greeting while boarding with a bored flight attendant at the door. The plane was clean. I had booked an extra space seat and I was not disappointed. The drink and snack service was ok for such a short flight and the TV was great. Overall not impressed by the attitude of the crew which is much more efficient and friendly on Virgin America.
Value For Money 12345
no