Jetblue Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1042 reviews
4/10
4 star Skytrax Rating
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4/10

"will never book them again"

(United States)

Not Verified | Arrived at the SFO airport boarded my flight to Cancun was on tarmac pilot said we have to back to the gate check engine lite on. After dis-embarking flight was cancelled waited in a long flight to rebook agent in SFO did not know what she was doing, standing there for over 1 hour waiting to be rebooked. Thank goodness her supervisor came to assist. No options to rebook that day hopefully the flight will operate tomorrow. Wasted a day of our vacation, said no on a hotel by the airport, no food vouchers. What a hassle, will never book them again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSan Francisco to Cancun
Date FlownOctober 2021
Ground Service 12345
Value For Money 12345
no
1/10

"a very traumatic experience"

(United States)

Trip Verified | I was flying on October 8th departing at 11:59pm from LAX to EWR (flight 1574). I have a registered service dog which I was traveling with. Upon entry and peacefully taking my seat, I was asked to put him in his carrier, which is not required for a service dog but I complied. I gave my dog a relaxing dog treat as recommended by the vet and he pulled out of his bag for a second which is how I feed him. They then rudely told me I was being uncompliant and they pushed and manhandled me off the plane in front of the entire plane and sent me back to the gate. When I arrived at the gate they discovered that I was indeed telling the truth and I was allowed back. The flight got delayed by 30 minutes. This was a very traumatic experience and I was incredibly embarrassed.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLos Angeles to Newark
Date FlownOctober 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"A total fiasco"

(United States)

Not Verified | A total fiasco. First flight delayed and had to wail in overcrowded gate under construction. The rug was pulled and all seats had been removed. This evening’s flight has been delayed to an electrical problem. When it eventually gets fixed how confident would you be on this flight. I have tried contact JetBlue using different methods: Call, Chat, Email, Nothing works. I want to speak to someone of Authority. I will no longer be a slave to this inferior airline
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBoston to Seattle
Date FlownNovember 2020
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Terrible customer service"

(United States)

Not Verified | Terrible customer service, expect to be on hold for hours. Expect to wait hours and have to do the same the following day because nothing gets resolved. There's no communication. No one knows what they're doing. I purchased a flight, needed to cancel, waited 3 hours on hold for them to tell me they cancelled it and could only provide me a credit. Credit was supposed to go to my email same day. The following day, nothing. I call again, hold for an hour to be hung up on. Attempted to go through the chat, they were less than helpful (hours wasted), they ended up telling just to call. I called, 5 hours on hold later and I was told I had to book another reservation with the supervisor. Then I was told that if my new flight didn't total my old one, I would lose the difference. Waste of money. Waste of time. Flight any other airline, I promise this company is not worth any of your time or money.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMiami to Boston
Date FlownOctober 2021
Value For Money 12345
no
1/10

"kept us on this plane parked"

(United States)

Trip Verified | I have never had a bad flying experience until today. Jetblue and Ft Lauderdale airport have kept us on this plane parked with a ramp attached for 45 minutes with no info on why. At first they said it was due to another plane “deplaning” when we were parked with a ramp attached to get off.
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RoutePunta Cana to Fort Lauderdale
Date FlownOctober 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"worst experience ever"

(United States)

Trip Verified | We suppose to leave Tampa to Boston, Saturday October 9 at 3:15 arriving to Boston at 6:15, we got a message that flight got delayed 2 hours till 5, then at 5 we boarded the plane to receive a bad news from the pilot that technical problem occurred and they are fixing it, we were in the heat there they ask us to deplane the aircraft and wait at the gate again, we did, ask us to be patient while fixing the plane. 3 hours later, they didn’t announce a canceled flight instead saying it will leave at 3:00 am next day, they refused to refund tickets or charter another plane to do the flight, instead they continue for another flight to Boston and we were still waiting. Our only solution to rent a car and drive to Orlando, at 2am to get there for a 6:00 am flight , renting a car was $200, Not only driving an hour and a half, JetBlue didn’t announce a cancellation because they don’t want to refund, they kept saying delayed delayed to the next day. The worst experience ever, if I don’t want desperately to check on my college daughter and get there with her stuffs. So now October 10, Orlando airport 6:00 am
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteOrlando to Boston
Date FlownOctober 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Do not waste your money on this airline"

(United States)

Not Verified | Worst experience of my flying life. Seats are way uncomfortable and you are right on top of the person in front of you and next to you. Seats do not recline F-, no pillows or blankets available F-, pay for everything F-, the table in front of you has been downsized to a small shelf D-, I only give it a D- because it was useable. If I could give this a negative 5 star rating I would give it a negative 10. Do not waste your money on this airline. Horrible. Best part about the flight is we landed safely.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteTampa to Vegas
Date FlownOctober 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Customer service was rude"

(United States)

Not Verified | Flight was already late once, then after we get on the plane they decide to wait an extra 30min for the late passengers to show up. Customer service was rude. Service no good.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBoston to Cancun
Date FlownOctober 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"won't let me make the changes online"

(United States)

Trip Verified | Bought tickets and needed to make changes. I tried making the change online, but it won't let me make the changes online. It directed me to call. Was on the phone for over 4 hours. Everyone that picks up says, "Hold On" and puts you on another long hold. I missed my flight due to this. This is unacceptable.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteNew York JFK to Dallas
Date FlownOctober 2021
Value For Money 12345
no
2/10

"a nightmare from hell"

(United States)

Not Verified | I am a travel agent so I fly often this was my first time flying with Jetblue and the absolute last time. I planned a couples trip to Jamaica for my 40th. We was supposed to have a connecting flight through Florida but they changed for us to go through NY which didn't make any sense.The flight going to Jamaica was fine and on time but the flight coming home was a nightmare from hell! First we had a hour delay coming out of Jamaica then when we connected in NY again it just got worst and worst. We had a delay again but for hours then there was a slight rainstorm but then it stop and for some reason jetblue canceled all the flights. They didn't offer any voucher for hotel or anything. We had to search hours and hours to get a hotel because they were all sold out they rescheduled our flight for the next day all the way at night like 8pm which was crazy. Then when we got back to the airport they changed our gate twice, there was another delay for another two hours because they were waiting for another plane to leave. When we finally got on the plane the captain says we have to wait for someone to put the bags on and to pull plane out, we are short staffed so that was another hour at this point I was so frustrated cause I just want to go home, its going on midnight now when we were supposed to leave at 8pm.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RoutePhoenix to Jamaica
Date FlownSeptember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no