Jetblue Airways

✅ Trip Verified | Having a delay is one thing. But keep us informed when you do have a delay. Sitting for over 3 hours while the intended flight crew goes to another airport. They cobbled together a flight crew hours later. We do get an apology as we waited even longer in the plane. This discount experience wasn’t worth it. Next time I’ll wait a few days and take Breeze. I’m tired of JetBlue taking its customers for granted. Maybe offer us a drink for our hours long inconvenience. I doubt it. I just hope we get home.

Not Verified | I called customer service because we paid for be comfort on seats 4B and 4C and we never were comfort because both seats can not reclined (broken) and both tvs were not turning on either. Was our flight from BQN to MCO. How is possible that the answer was we are not given compensation for a service that we do not receive? Very disappointed. We paid for a service not received.

✅ Trip Verified | I hadn't flown Jetblue in several years and I remember it being a decent option for the price. But things have gone way downhill. Check in experience in Bozeman was poor - no option for quick bag drop so line was an hour long even if you were already checked in. No wifi or movies on flight. Flight delayed going out of Bozeman due to baggage loading issues and baggage unloading at Logan took 1.5 hours. The wait for bags was longer than I have experienced in 40 years of flying. As a result of delays, I missed train and bus options out of Logan so needed to taxi to Providence. Cost $125 and Jetblue would not budge on reimbursement. If you want to save a few bucks and have a miserable experience, Jetblue is your airline.

Not Verified | Terrible counter service at check in and not helpful in any way. My passport wouldn’t scan at the kiosk upon checking in. We were directed to the check in desk to remedy the situation. The incompetent clerk could not assist in manually entering my information thus canceling my flight and week long vacation. I explained that i had been using this same passport for years and showed her many countries stamps within, including 2 from the Dominican Republic. She insisted my passport was damaged. Will never fly or recommend this airline again.

Not Verified | JetBlue is one of the worst airlines, they constantly cancel flights for no apparent reason. Their pilots won’t land because of “weather” when you can clearly see every other airline landing with no issue. Their flight attendants are surly and unhappy looking, at best.

Not Verified | I decided to give JetBlue a chance over United and Air Canada for their nonstop JFK-YVR Mint service, but the experience has been frustrating on both ends of the trip. On my outbound flight from JFK to YVR, we departed late, and the Wi-Fi didn’t work for over an hour. The crew repeatedly told me it would be fixed “soon,” but it never was. On my return from YVR to JFK, JetBlue called me (and many others) to the gate because their system couldn’t verify our passports. I had already checked in online without issue, so I don’t understand why this problem surfaced at the gate. The incoming flight from JFK is already late, pushing our departure back. Given how late yesterday’s flight was, I suspect this delay will only get worse. Unlike United and Air Canada, JetBlue seems unprepared for basic international operations. I was willing to give them a shot, but between tech issues, unreliable Wi-Fi, and delays in both directions, I can’t justify choosing them again. If you’re considering JetBlue for this route, be prepared for problems.

Not Verified | I was on a four and a half hour flight from Aruba to JFK on Saturday, January 18th. I had seat 14B (Aisle). My Media Screen was not working, no video or music was available to me for the entire flight. I informed the flight attendant of the situation and she responded that there is nothing she can do about it. I just spent 25 minutes on hold with Jet Blue and the escalation dept. I was told that they used to give out credit for $15 dollars but that was no longer the policy, I was entitled to nothing. The representative then had the audacity to thank me for being a loyal Jet Blue customer. I told her yes I am loyal to you, but you are not loyal to me. My wife and I fly Jet Blue all the time, we are now looking into Delta as our airline of choice.

Not Verified | I don't know who is operating the website between the Boarding Pass is printed out it does not reflect the true information. Almost as a Mosaic in my last three (3) trips I was given E and F boarding group instead of B group. As Mosaic it doesn't give Mosaic group but C. Customer Service does not help, letters are not being answered to. Very sad because this is not what is being promised at the time I am buying the tickets.

Not Verified | This was my first time booking with JetBlue, and it will definitely be my last. I booked a flight from Denver to Philadelphia with a connection in Boston. Right before boarding, we were informed that the flight was undergoing maintenance and would be delayed by 30 minutes. However, an hour later, we were told they were still working on the issue. Another hour later, they finally announced that the problem with the aircraft was more severe than initially expected. I immediately asked the gate staff to reschedule my flight, but they couldn’t find another one for two days. I was told the best they could offer was to cancel my ticket and provide a full refund. No additional accommodations were offered beyond the basic refund. In the end, I had to book a last-minute flight with American Airlines, which cost $1,000 more for me and my partner. When I asked the staff if there was anything they could do to help, all they said was “sorry.” I will never book with them again!

✅ Trip Verified | We arrived an hour and twenty minutes before departure. Kiosk did not work. We waited in line for 40 minutes for kiosk assistance. By the time we got there they said it was too late, we had “missed” our flight by a matter of 6 minutes. Thanks to the kiosk assistance line. Had to reschedule for a flight 8 hours later. And we ended up paying twice over (an additional $270) for our checked bags from misleading advice from the JetBlue staff. They still have not refunded it. I’ve flown 30 times on many different airlines. Domestic and International. This one’s the absolute worst. We opted for Spirit instead. They treated us so much better than JetBlue staff.