| I had a flight on March 13 from Havana to Orlando that was delayed almost four hours. I flight with JetBlue very frequently and I have always been very happy with your airline in every way. I understand that situations might appear that are out of your control, but I am extremely disappointed at the way the airline handled it. For starters, I was not informed at any moment that the flight was delayed by any of your representatives even though they were aware of what was happening, and the information screens displayed that everything was normal with the flight. I went through security only to find no plane there and nobody at the gate at the time of the boarding to tell us what was going on. I had to buy internet cards just to go online and find out what was going on, I even had to tell some of the people that were waiting with me because they had no idea what was going on and had no money to buy internet. Nobody, including the representatives you employ, approached us at any point with information or updates of the situation. I had to ask my friend to call the airline form Orlando to find out the cause of the problem because it did not show this information online. I had no money left from my trip, so I couldn't even get lunch and no vouchers were given to us. I didn't eat anything since 7 am (since I had to be early at the airport form my supposed departure time) until 4 pm when I got home. I had to take an Uber home since the person that was going to pick me up had to go to work and couldn't pick me up. And on top of that, your delay made me late for work.