Jetblue Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1291 reviews
4/10
4 star Skytrax Rating
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2/10

"It was the worst experience I’ve ever had"

(United States)

Not Verified | I took JetBlue for the first time on June 10 from Burbank airport to JFK and the flight was a nightmare. The flight was scheduled to leave Burbank airport at 1.45pm, but did not leave until 5.30pm. The flight crew was communicating that issue was they were not able to fill the airplane with fuel to get us to New York due to the airplane engine issue and therefore they had to figure out a different route where they can stop by to fill the airplane. The time to fuel the plane was also expected to be 30 minutes however it did not leave the airport for another hour and a half to two hours. During this time, there were multiple passengers that have flown with JetBlue in the past and were receiving emails letting them know that their account will be credited for the delay. Since this is my first time flying with JetBlue, I did not have an account and therefore did not receive an email however I called JetBlue to let them know about the delay and ask for compensation. The person I spoke to on the phone informed me that the issue was whether and therefore out of JetBlue’s control so they cannot issue credit or any sort of compensation. I was very shocked and disappointed by the fact that the airline did not document the actual reason why there was a delay on this flight to avoid any compensation or credit to their passengers. It was the worst experience I’ve ever had and will never ever use this airline again!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBurbank to New York JFK
Date FlownJune 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
4/10

"She was just standing in the corner telling us what to do instead of helping us"

(United States)

Not Verified | First of all, Jetblue Airways should warn their customers not to bring a carry-on luggage if they wish to sit on row 1 especially at 1a, 1b and 1c because they will have a problem looking for space to place them in overhead compartments. They will end up looking for any vacant space at the back. And also not to bring anything that has the size larger than a regular bag as it won't fit under the seat. We happened to sit on row 1 and the flight stewardess was not helpful to help us find a space to place our back pack (imagine, just a backpack) as it won't fit under the seat. She was not helpful. She was just standing in the corner telling us what to do (with a sour face) instead of helping us look for a space as what I had normally experienced from other flight attendants. We would rather have our backpack placed under the seat as we didn't want to disturb other passengers on the plane but she insisted that we should place it inside the overhead bin.
Type Of TravellerFamily Leisure
Seat TypePremium Economy
RouteOrlando to New York
Date FlownJune 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"The worst customer service"

(United States)

Not Verified | The worst customer service I've ever experienced for a U.S. flight. I traveled with a guitar and brought it onto the plane as the carryon bag. I've traveled with guitars many times before and there had never been an issue. When I boarded, the overhead cabins around my seats were full, so I came up to the flight assistant, asking if she can help me to arrange a space. She looked at me with arrogance and didn't even budge, only said "I cannot help you, you'll gonna have to check it. Would you like to do that right now?" I was shocked at her attitude and didn't know what to do at that moment. She then asked me to go back to my seat because the plane was about to depart. Nobody on the plane offered help the whole time either. Eventually I was lucky enough to find one overhead cabin that fit my guitar myself. But that was definitely the worst flight assistant I've ever encountered and I will never fly with JetBlue ever again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBoston to Detroit
Date FlownJune 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"This flight in total, is over 2 days late - stay away!"

(United States)

Trip Verified | Flying from Vegas to Ft. Lauderdale, a 10pm flight on Friday, it’s Saturday afternoon and we have been delayed almost 18 hours, the reason? Because of 1 single crew member. They can not fly the plane without a full crew, and JetBlue was unable to find one nor fly one to the city in almost a whole day. And when one arrived, they "needed to rest" and along the way, every single member of the JetBlue employees lied to us and withheld info, to the point that on Friday they told us "good news, your flight isn’t cancelled but it will be delayed until tomorrow". In other words it was "good news" for JetBlue because not cancelling means we the passengers could not get refunds! We had to stay here in the airport like cattle while they slept in beds, needless to say, all of us are livid and the lies keep coming. The latest was that the crew is in Vegas and coming, we heard that for the past 2 hours. Where in Vegas are they that they require over 2 hours to get to the airport? Liars. They don’t have the guts to tell us the truth. My hope for JetBlue is bankruptcy. I did hear, however, that the pilot who was talking to another pilot, that it wasn’t his flight but that JetBlue is "paying me big time for this, so yeah I’m here", so glad JetBlue dished out for a pilot and not for its customers. This flight in total, is over 2 days late - stay away!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLas Vegas to Fort Lauderdale
Date FlownJune 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"completely uncaring, incompetent and uncooperative"

(United States)

Not Verified | The absolute worst customer service I have ever experienced in my over 60 years on this earth. My wife and I were held hostage under the ruse my 7.30 pm flight would eventually take off. After over nine hours and several false explanations, our flight was ultimately canceled sometime after 2 am. Jetblue was completely uncaring, incompetent and uncooperative in offering any assistance.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteNewark to Ft Lauderdale
Date FlownJune 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Airline cancelled last minute"

(United States)

Trip Verified | Airline cancelled last minute without a legit cause; tried to reach customer service via both chat and live phone both was programmed to be disconnected after being on hold for over an hour! We had to return to NJ due to we left two kids home and we had to return to work. We had to pay overprice thru a different airline to return our home in NJ. We had to pay extra on our rental car, hotel, gas, tolls but JetBlue refused to compensate these expenses. I would never fly again and I will advise to all my friends and family members not to fly with them.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteNewark to West Palm Beach
Date FlownJune 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
10/10

"helped out with a smile so pleasant and polite"

(United States)

Trip Verified | I want to stress my appreciation to Elgin and Carlos. Two flight attendants who I had the pleasure to be on flight 2331 6/13/22 and flight 2864 6/7/22. They are outstanding, 2 happy attendants that love there work and have a great charm in making you so comfortable. Anything you asked for, they helped out with a smile so pleasant and polite. Superb members of your crew a great addition and excellent assist to JetBlue.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLa Guardia to Sarasota
Date FlownJune 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"extremely hot in the plane"

(United States)

Trip Verified | Savannah to New York. Flight is delayed and it is extremely hot in the plane. I asked for water but the flight attendant said we are not giving water out right now. That’s nice. I’m literally dripping and there is no cool air coming out of the vents. She can’t get me a cup of ice to help cool me down. Maybe when I have a real health issue because of it, she will realize she messed up! Rude flight attendant!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSavannah to New York
Date FlownJune 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"canceled without giving us a heads up"

(United States)

Not Verified | Ridiculous and so unprofessional I don't ever recommend this airline to anyone. My first time flying with them and They are so unprofessional and unorganized. I had a layover in JFK and come to find out on the departure boards that my flight to Savannah was canceled without giving us a heads up. They refuse to accommodate us and we ended up sleeping at the airport for 24 hrs to wait for the next available flight. It is not our fault for the cancelation but yet won't even pay for a cheap hotel. So please do not fly with this airline.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLos Angeles to Savannah
Date FlownJune 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"it was extremely unorganized and unprofessional"

(United States)

Not Verified | Absolutely the worst airline. We had a 9 hour delay! And they still cancelled our flight! They informed us that there were weather issues for the cause of our delay, so we checked the weather where they said it was at and the weather was perfectly fine. Once the plane finally came after 5 hours, they realized the flight attendants worked their hours so there was no flight attendants. We waited for a few more hours until they told us the flight was cancelled. They refused to give us refunds, so everyone had to find a hotel for the night so we could take the next flight in the morning. They also refused to cover our hotel bill as well. They wasted the time of our day in the airport, don’t cover our hotel for their mistakes, wait a couple of hours to unload bags so we can pick them up, it was extremely unorganized and unprofessional and absolutely a mess. I absolutely do not recommend taking this airline, all of the “good” reviews are lies.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteFt Lauderdale to Costa Rica
Date FlownJune 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no