Jetblue Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1109 reviews
4/10
4 star Skytrax Rating
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3/10

"Very sarcastic, very unfriendly"

(United States)

Not Verified | Aside from the horrendous weather which caused a nearly 5-hour delay can leaving florida, the discomfort and discontent was the result of the horrendous attitude and lack of customer care and concern of the crew. I've flown JetBlue for the last 15 or 16 years and usually it's a delight. This particular flight everyone was tired and annoyed by the delays but the staff could care less. Not at all friendly. As an example, I needed to use the bathroom. Went to the back of the plane. Was not familiar with the way to open the compartment. So I needed to ask for help from one attendant who was polite but her other attendant decided to answer me by saying you opened the door by reading where it says open the door. Very sarcastic, very unfriendly. I realize that since I'm 76 it may seem that I'm not savy but it is hurtful when the staff gets some kind of pleasure making a person feel stupid. I really like JetBlue but, they need to train their staff in customer service and not sarcasm and/or law enforcement. Because the other issue with this crew was that all she cared about was making sure people put up their mask, in between every bite or swallow, and she was very autocratic and unpleasant in her mannerisms. Singled folks out and repeatedly came to give them a hard time. Made the whole trip really pretty unpleasant.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteFt Lauderdale to New York JFK
Date FlownJanuary 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"Bags lost both directions"

(United States)

Trip Verified | Bags lost both directions. Airline staff were extremely rude. Unnecessarily confusing airports and transfers that made it very hard to make our flights. Better off using a real airline.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteOrlando to New York
Date FlownJanuary 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Will never buy JetBlue tickets again"

(United States)

Not Verified | Will never buy JetBlue tickets again. The flight was delayed from an overpriced 1.46pm flight to a 10.51pm flight after boarding and departing the plane due to a mechanical issue. After waiting for over 5 hours, I got into a line with virtually every other ticket holder and had my flight changed to an 8.30pm flight with American Airlines. Jetblue offered no compensation for being stuck in an airport through no fault of my own for 7 hours. Even when contacted, they believe that changing my flight was sufficient compensation. To that, I say you going out of business would be fair compensation. I'll be charging back my credit card.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteChicago O'Hare to Boston
Date FlownDecember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"I didn't receive a refund"

(United States)

Not Verified | Actually, I didn't fly. I was supposed to pick up my grandson in NY on 12/24/2021 and take him for a week of vacation in Florida. December 22, I found out that he was positive for COVID. I made my reservations via Priceline, and I called them. Priceline told me that JetBlue charges $100 per ticket x 2 for my grandson and myself, but they suggested to call the airline direct and maybe they'll wave these $200 because of COVID. I did call JetBlue customer service and a rep told me that I can pay only a $100 and I gave him my credit card, I figure out that a $100 is better than $200. Only after he charged my CC a $100, he said "Or, by the way you still have to pay $200 when making new reservations" I asked why he didn't tell me upfront that it's going to be a $100 +$200 and I said that I don't want to deal with JetBlue (JB) and I'll take care through Priceline" The JB rep said that these $100 will be pending and the refund will be processed, so I won't see a $100 charge. The $100 charge is still on my CC statement and no refund went through. I called today, and after being on hold for 1 hour and 10 min, another rep made it sound that it was all my fault, that refund was requested, but because a glitch in the system, I didn't receive a refund. The rep was rude and unprofessional, didn't even apologize and made sounds it's my fault.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLa Guardai to Ft Lauderdale
Date FlownDecember 2021
Value For Money 12345
no
1/10

"Jetblue is worst with with customer service"

(United States)

Not Verified | This is our first vacation after two years due the pandemic. So, we are eager and excited with our first trip ever after the stress on getting tested 24 hours before the trip. With so much excitement then landed in Grand Cayman then lo and behold JetBlue lost our luggage. We filed a report to Jetblue then the saga continues that no customer service available. They put us for hours on hold then the call gets dropped. Yes, they send us the link however it leads you back to call customer service. This is our third day of vacation and still our luggage is nowhere to be seen. Jetblue is worst with with customer service, they have no sympathy with their customer. If they really made an effort they could have sent the luggage with the other airline.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteNew York JFK to Grand Cayman
Date FlownJanuary 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Totally disappointed"

(United States)

Trip Verified | Ft Lauderdale to Santo Domingo. Totally disappointed with the check-in process at Fort Lauderdale airport. Arrived 3 hours ahead for a direct flight to Santo Domingo, Dominican Republic. Every passenger forced to use kiosk to check-in and paid for baggage and obtain baggage print tags. No attendants to put order or assist passengers. Most passengers completely lost with kiosk which caused terrible delays. I have a degree in computer systems and I can tell you that the kiosk interface requires a person to be very technically savvy or prior experience with this device. Even with all my technical savviness and completing the whole process the kiosk charged my credit card for 3 bags but only printed one tag. So I have to chase down an attendant to get info or where to go next and then had to make another long line to go over the whole process again. Of those passengers that successfully got their tags through these kiosks, they all had to do yet another long as line to drop their bags. Having to make two long lines and working for them for free as check-in clerks is not my idea of customer service. No one paying their hard earn cashed should be force to use a kiosk or make two lines to check-in. I can summarize this review as total chaos at Jetblue check-in counter at Fort Lauderdale airport. You could not pay me to go through this process again. Sorry Jetblue but I will not fly with you again.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteFt Lauderdale to Santo Domingo
Date FlownDecember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"employees do not respect the customer,"

(United States)

Not Verified | The worst airline, the employees do not respect the customer, they do not know how to give information and they do not know how to help, my flight took 2 hours on the runway to disembark, 2 hours to retrieve the luggage at the JFK, then 2 hours to go to Boston. In Boston, nobody informed me that my luggage was still in the JFK, after making my claim accordingly, I return in the afternoon to look for my luggage, I go and I still need a suitcase, so I proceed to tell him that if my luggage is not Jetblue has to reimburse me for the value of the luggage, Then the employee yells at me on the phone and tells me that this is a threat - my suitcase is lost and they are not going to pay me?
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RoutePunta Cana to Boston via New York JFK
Date FlownJanuary 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"No respect to passengers at all"

(United States)

Trip Verified | Not only they got the flight delayed for 2 hours, after that they announced they will grab some members of JetBlue to come home as it was the last flight to Boston that night so the whole plane had to wait another hour to depart. No proper communication, nobody cared about people getting home and getting further transportation to get home, as well as other people connecting flights! So far the worse company I have ever used. No respect to passengers at all. Wanted to save money on accommodations of their crew and did not care of the whole plane experience
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteNew York to Boston
Date FlownJanuary 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
4/10

"showed no appreciation or concern"

(United States)

Trip Verified | Covid delays due to lack of people. delays due to snow. But no orderly control of information on delays and gate changes. Very disorganized and not what I've come to expect from JetBlue. Phone line for information was a joke. 90 minutes on hold then disconnected. Told to arrive at airport 3 hours early. Nobody behind counter for bagdrop for 45 min. Requested transport assist to gate. At Gate I moved to regular chair. JetBlue agent took my assist chair even after I informed him that I was using it. Gate changed I had to painfully limp to new gate. My original seat assignment was some how changed at checkin to back of plane. Agent at desk (same one that took my chair) said nothing he could do "Full Flight". I had come to expect more from JetBlue this experience showed no appreciation or concern for my satisfaction as a customer.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBoston to Orlando
Date FlownJanuary 2022
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"no other airline as horrible in the US"

(United States)

Trip Verified | In 2020, our JetBlue flight from FLL to ATL was delayed from 9:30pm to 1:45am takeoff. It was an awful experience. The airport terminal had shut down- no way in or out and all of the food vendors and shops were closed. They fed us chips and water after midnight. We received travel credits ($100 each for this experience). Fast forward to November 2021- I use these JetBlue travel credits to fly from SJO to ATL via FLL. Once again, JetBlue does the same exact thing. My flight from SJO to FLL was delayed to the point that there was absolutely no chance of making my connection in FLL, and there were no other JetBlue flights flying from FLL to ATL that night. Therefore, I'd have to find accommodations in Fort Lauderdale. I had to ask them to put me on a flight from SJO to Orlando, for which I bought a Frontier Airlines flight from ORL to ATL on my own ($150+) in order to make it home that night. No compensation, credit, or apology from JetBlue for their repeated fault, not that I'd want to fly them again, anyway. I ended up having to pay for a flight that I shouldn't have in order to get out of the mess they created. There is no other airline as horrible in the US than JetBlue.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSan Jose to Atlanta via Ft Lauderdale
Date FlownNovember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no