Jetblue Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 781 reviews
5/10
4 star Skytrax Rating
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10/10

"luxurious economy class"

(United States)

Trip Verified | Denver to New York. I was treated like first class. Staff was friendly, seats were comfortable, flight was smooth and great options on snacks and beverages. Such a luxurious economy class flight.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDenver to New York
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

Jetblue Airways customer review

(United States)

Trip Verified | New York to Tampa. Jet Blue airlines is always late on my trips. The last 5 times I have flown with this airline it is late. This time hydraulics problem in mid air, had to turn plane around back to NY. 5 hour delay!
Type Of TravellerBusiness
Seat TypePremium Economy
RouteNew York to Tampa
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"disgraceful customer service"

(United States)

Trip Verified | Atlanta to Fort Lauderdale. This by far was one of the best example of disgraceful customer service experience I have ever encountered in all my years of traveling. I got to the airport at 12:30 with my daughter excitedly anticipating attending a family event that we all looked forward to only to find out that the flight was delayed. It was only from 3 to 5:00 ish so not too bad we hoped, we would arrive about 7:00, the event started at 6:00, so we would be an hour to hour an half late, so I thought. After that the emails came indicating that the flight was delayed due "parts needing to be changed on the flight", we all found out later, through several versions of what really happened that, the plane was not a part issue but was diverted to Newark, because apparently higher paying passengers were more of a priority than those in ATL. Five more emails later, flight was delayed til 8:30pm which turned out to be a 9:05pm departure arriving in Fort Lauderdale after 11:01 and before we were able to get our checked bags, we arrived at home 12:20 am. At the airport in ATL we were given a slice of cold pizza and a drink and told we be reimbursed according to their bill of rights and given a voucher of $250 per person. I have received a voucher for $150 and told that there was nothing else they could do. The fact that we had missed our family party was met with very little empathy. This is so infuriating!
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteAtlanta to Fort Lauderdale
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"would not exchange the ticket"

(United States)

Trip Verified | Orlando to Newark. We made a mistake on a flight reservation. We booked a flight from Orlando to Newark (over $150) on the wrong date with no protection. We have never made this mistake before. As a courtesy, customer service would not exchange the ticket for another ticket with the actual correct date and protection added "because the ticket was booked through JetBlue online and not through JetBlue over the phone." JetBlue is JetBlue. That is such a money grab excuse. I get the whole no protection part, but there was supposed to be protection. It was just booked wrong and it was a mistake. Where is the exceptional customer service? I always fly JetBlue, have a TrueBlue Mastercard, never complain, and stick it out through the many delays I've been in, not to mention the time the plane started smoking up in the air and we had to turn around, land, get on another jet, just to get back to NJ. I simply asked that a total of $150 be returned to me and then used to purchase an accurate ticket and they couldn't do that? Really? I think it's time that I switch airlines. Over the last two years, I've flown back and forth from NJ to FL and this is what I get in return? I've stuck by JetBlue for a while and would continue to do so, but not like this. This is wrong.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteOrlando to Newark
Date FlownOctober 2019
Value For Money 12345
no
1/10

"Really upsetting"

(United States)

Trip Verified | Los Angeles to New York. It all started with an email from Jetblue stating that our flight was delayed. At the airport, inflight crew was 40 min late. We ended boarding 2.5 hrs late. But what really shocked me was all the dogs on the airplane. Never had I seen this in a flight! Not only the quantity but the annoyance of said issues. This lady did not want to leave the flight even after the supervisor told her the dog could not be out on the aisle because of liability issues. They just let her on even with the issue of her about 80lbs dog blocking the aisle for us on the way to the restroom and snack area. We had to literally jump over the dog. My husband and my sons' allergies started up and continued all through the night because of the pet. First and last time I will be on Jetblue, never again! Really upsetting!.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLos Angeles to New York
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"wonderful staff and service"

(Costa Rica)

Not Verified | San José to Orlando. Excellent seats and wonderful staff and service. One of the best airlines I’ve ever flown in and definitely deserves a better rating. Props to JetBlue.
AircraftA320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSan José to Orlando
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"charged 180 dollars for one bag"

(United States)

Trip Verified | New York to Seattle. They are the worst from customer service to fees. I got charged 180 dollars for one bag. It was overweight by 8lbs. I'm ok paying an extra fee but to be told that it would only cost me 150 then to be charged an additional 30 is ridiculous. From checkin to speaking to a manager I was given misleading information. Not only that but if you go to their website it doesn't specifically say that they will charge you an additional 30 only that an overweight bag will cost 150. Honestly never fly them unless you want to be scammed and nickled and dimed for every little thing. The icing on the cake was when the manager offered me a 30dollar travel voucher but asserted that she couldn't refund me the 30. Never ever flying Jetblue again!
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteNew York to Seattle
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
3/10

"Truly terrible service"

(United States)

Not Verified | The flight was one hour late, and then we were made to sit in the plane for a ridiculously long time, as there was neither a gate for us at JFK nor air stairs to get us off the plane. Truly terrible service from an airline that touts itself as excellent. Passengers should not have to wait more than a few minutes to deplane. JetBlue owes its customers better service.
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteNew York to Barbados
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"commend JetBlue gate attendants"

(United States)

Trip Verified | I want to commend JetBlue gate attendants and crew on my recent trip to Cancun from Charlestonand the trip back from Ft. Lauderdale. Somehow they knew I was celebrating my birthday, and they went over the top by upgrading my seat, free drinks, blankets, and signed cards. I was overwhelmed by their exceptional customer service and friendliness. They definitely started the celebration of my 70th birthday, and it is an experience I'll never forget. A huge "thank you" to Laura and CHS airport crew, Dylan and Jennifer and Jet Blue Crew!
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteCharleston to Cancun
Date FlownOctober 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"the worst experience I've ever had"

(United States)

Trip Verified | Fort Lauderdale to Philadelphia. Where to begin, 9.40 pm flight was delayed 3 times before finally being cancelled at 3 am. They gave 3 different reasons for the the delay and then they changed my flight to a different airport with a stop in Boston getting home a day later. This was the worst experience I've ever had. Contacted JetBlue after to get credit and they gave me $50, what a joke, would never fly again. Worst customer service.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteFort Lauderdale to Philadelphia
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no