Jetblue Airways

✅ Trip Verified | The absolute worst travel experience I've ever had. Our connecting 10pm flight was cancelled so we went to the service desk to figure out lodging for the evening. We were told they were not handing out hotel vouchers, however we would be reimbursed up to $250 per person. They then placed us on standby for the next morning. When returning to the airport the next morning, we had to re-pay our baggage fees and were told our standby position had not been held and we'd lose our spot and be put on standby at the end of the line due to the prior service desk agents errors. Luckily, we were able to make the flight regardless of the lost spot. However, when attempting to be reimbursed for a $120 Uber ride to the closest available lodging and a $400 hotel bill, we were told the flight was not eligible because it had been cancelled due to weather. The flight had been cancelled due to no pilot being available but we were informed that he was delayed due to weather so we were still ineligible for reimbursement despite being told by the service desk we'd be reimbursed. We attempted every method to get reimbursed and were met with incapable, unhelpful agents who simply repeated the same thing and did not care that we were lied to by their agents. Horrible experience and we have not flown JetBlue since and never plan to.

✅ Trip Verified | I booked flight 1436 from San Francisco to New York, which was scheduled to arrive at 1:37 PM. However, due to mechanical issues, the flight was delayed until 3:23 AM the next day. I was offered by a JetBlue staff to be assigned to a different flight, flight 1936, which arrived around 8 PM. This means that I arrived more than 6 hours later than my original arrival time. When I spoke to the agent about a credit delay, I was informed that I changed flight and therefore I did not qualify for the credit. I was referred to the JetBlue Customer Service Plan1, which states that customers whose flight is delayed 6 hours or more due to a Controllable Irregularity are entitled to a $200 credit. However, the plan also states that customers who voluntarily change their flight are not eligible for compensation. I find this policy unfair and unethical, as I did not voluntarily change my flight, but accepted the offer that JetBlue made to me in order to avoid further delay and uncertainty. I do not think that I should be penalized for taking the option that JetBlue provided me. I believe that I deserve the same compensation as the customers who stayed on the original flight, as I experienced the same inconvenience and frustration.

✅ Trip Verified | I have been a frequent customer of jetBlue's for the past 20 years and my past experience reaffirms my commitment to come back to them. I understand how people criticize the airline for delays, and I have had my fair share of delays on jetBlue, but I have never had a bad experience with their customer service. Every jetBlue employee I have interacted with has been nothing short of amazing. In terms of the hard product, the legroom can't be beat and their updated IFE makes sure there's something for everyone. If somehow theres nothing in the IFE for you, the FREE wifi has always been a perk I enjoy, and it was the first airline I can think of that offered this about 6 or 7 years ago. jetBlue has never done me dirty enough to swear off of them, so I plan to keep on flying with them for the foreseeable future.

✅ Trip Verified | Awful as of late and disrespectful towards long time/frequent customers. I've been flying with JetBlue for over 10 years, for the first time in those 10 years I had to cancel or at the very least modify my flight to a different date, JetBlue refused any kind of consideration towards waiving the steep cancelation/modification fees, even though I did not request a refund but simply a travel credit for a future date, extremely disappointed in how poorly they would treat a long time customer, especially given their multiple delays (still sore about an 8 hour delay out of Boston this summer for which no compensation was offered) and other service deficiencies as of late. Will be switching to Delta for my frequent travel between San Juan and Boston.

✅ Trip Verified | Purchased a Mint seat (one way) $1,474 + tax (SFO to JFK). Got onto the plane only to find out (in the air) that the seat was completely broken - no recline, bed, functionality at all. I notified the flight attendant, was told to call Jetblue and she would make a note that the seat was broken. Apparently that didn't happen. After multiple correspondence with Jetblue (phone calls & chat), I was issued only a $200 travel credit with no additional ability to contest this. The Operations associate implied that there was no proof because the flight attendant didn't make notes of this issue and this credit was “a courtesy.” The Escalation associate said that in the, “carriage contract, they cannot guarantee your seat works and $200 travel credit is the only thing they can do.” Sad that you can spend that amount of money and you're not guaranteed to get what you paid for. In addition, Jetblue will no longer fly to my local airport (BTV) in less than 2 months, so I would have to spend even more money just to try to use that credit at another airport - it’s pretty much useless to me now. Been a loyal customer of JetBlue’s so I’m very disappointed that they don’t stand by their product and purchasing a Mint seat is risky.

Not Verified | Jet Blue's Policy states that they will pay $600.00 in the case of a flight delay of 7 hours or more. Received this reply from JetBlue after a 7-hour delay. The JetBlue gate agent told everyone the plane was at JFK with no crew to bring it to Newark, NJ for the flight to Tampa: "The concern you sent to the Department of Transportation has been received by JetBlue's Executive Offices and we appreciate the opportunity to respond. We're sorry to hear of your disappointment on Flight #573 from Newark (EWR) to Tampa (TPA) on June 28, 2023. Our records indicate that your flight was delayed over 7 hours due to a combination of reasons including the late arrival of the inbound flight, insufficient ground time, maintenance, and equipment change. We have a team that carefully reviews these disruptions and we regret that the flight was determined to be ineligible for compensation based on the uncontrollable nature of much of the delay. Please accept our sincere apologies for the inconvenience." JetBlue's Policy states that Jet Blue will pay each passenger $600.00 in the case of a flight delay of 7 hours or more.

Not Verified | We had tickets from Los Angeles to Seattle booked and they cancelled the route. The e-mail said that we could rebook on Alaska Airlines but when I contacted them they said that because we were in their basic economy class they wouldn't help us. We ended up having to pay an extra $300 to rebook our flights due to the change in airfare from when we originally booked.

Not Verified | I am writing to share an appalling experience my family and I had with JetBlue. On the day of our travel, we arrived at the airport at 03:00 with my spouse and two young children. Despite having a booking confirmation and ticket information at hand, the airport personnel couldn’t locate our booking in their system. We were stranded at the airport, with our little ones, for an excruciatingly long time while they pretended to rectify the issue. To our dismay, the solution offered was to send us to another airport for a flight scheduled 5.5 hours later. We were promised a lunch, but upon arrival, were handed mere vouchers of $12 per person, hardly enough for a run to grab a bottle of water. Moreover, despite assurances that we would be seated together on the new flight, we found ourselves scattered throughout the plane, seated at the far end. The sense of security and comfort one seeks while traveling with family was ruthlessly snatched away. Our ordeal didn’t end here. The flight we were transferred to, initially set for 02:30, was further delayed by over two hours, making our departure time 10 hours later than originally scheduled. The indifference and rudeness of the staff added salt to the wounds. Their lack of empathy and sheer disregard for our situation, especially with young children, was glaringly obvious. The experience was nothing short of a nightmare. The lack of professionalism and human decency displayed by JetBlue’s staff was abominable. It’s disheartening to see such a level of indifference towards passengers’ well-being and utter disregard for customer service. This ordeal not only disrupted our plans but also added a layer of stress and discomfort to what was supposed to be a smooth journey. The way we were treated is unacceptable, and I hope no one else has to go through such a horrendous experience.

Not Verified | The absolute worst airline. Delayed for more then 10 hours. Made me miss my connecting flight. Had to stay in line for 3 hours to be connected to the most ignorant workers which replaced my flight and then cancelled it once I left. If British Airways didn’t give us a free flight we would have been stuck because of this terrible company. They also lost our luggage.

Not Verified | The worst experience ever with JetBlue, first when leaving from Boston to Orlando flight was delayed more than an hour, now I am going back to Boston flight 2952 is delayed than I decided to change flight to leave early and now the flight 52 is even more delayed and they have no flight attendants. This airline it’s outrageous, I paid $150 to change the flight for nothing. Thank you JetBlue, I will never flight again with the worst airline. My time and money is valuable for me.