Jetblue Airways

✅ Trip Verified |   Worst airline ever. Avoid at all costs. The online managing of the trip doesn't work. Spent 45 minuted waiting to "chat" with agent without resolution. Can't check in, had to do it at the airport. Got overcharged to check in a bag because of that. Inflight Wi fi does not work.

Not Verified | We flew with JetBlue and Turkish Airlines back in early August. This trip was super important to my fiance and me because it was his first time seeing his family in three years. Unfortunately, our first connecting flight to Boston was delayed, and we would not make our next flight, ruining the whole trip. This trip could've taken a horrible turn and not happened at all. However, Alex, a JetBlue customer service agent at the airport, came to our rescue! She was super knowledgeable, understanding, and caring about our entire trip. Alex was able to help us through this stressful situation and change our flight schedule so that we would be able to make it to our final destination. During the process, she gave us every option we could choose, along with what had happened the past couple of days so we could make an informed decision. Alex also answered all 100 questions my fiance had about changes being made and confirmed time and time again that we would have our luggage and tickets for all flights. After working with Alex, our international trip was as smooth as an international trip can be! Our JetBlue experience was terrific, thanks to Alex! Sadly, JetBlue will no longer be at Charlotte Airport, or we would be repeat customers!

Not Verified | We got delayed more than 4.5 hours, they said that we would get a credit at the airport and just to call it in before 60 days, I just did today and they said they couldn't help us, they're liars, they were short on personnel that's not our problem.

✅ Trip Verified | I am writing to formally express my deep dissatisfaction with the treatment my family and I received during our recent travel experience with JetBlue. We were unjustifiably removed from the boarding line by a JetBlue supervisor, which caused significant distress and inconvenience. Upon arriving at the airport, we went through security and proceeded to the gate. Unfortunately, there was a gate change and ground delays, and we were not notified of this gate change via the JetBlue app or by text message. Despite checking in (before TSA ) and receiving our boarding passes, we were informed that the gate would be notified of our approach. However, upon arriving at the gate, which was still open with boarding in progress, the on barding crew member chose to yell at me and greeted me with "its closed". I then proceeded to tell them it's still open- the sign said boarding - so the supervisor allowed us into the line they even scanned our boarding pass. Because we were visibly upset at the way they were treating us (lacked emotional awareness, empathy, and intelligence) Something about my demeanor didn't rub the supervisor the right way and he kicked my husband, infant and I out of the line. He didn't care the gate had changed and we weren't notified, he didn't care we had a child and it was already an evening flight, he didn't care I was mosaic, he didn't care I was on time. It was his time to use his supervisor badge and assert his "authority". This was a deliberate act towards my family. The staff's attitude was both rude and lacking in compassion, further exacerbating an already stressful situation. We were ultimately rerouted to another airport at a later time, which caused additional inconvenience. Which by the way - he did not help us set it up. He actually looked at us in the eyes and said "I aint helping you. Figure it out." This entire experience was traumatic and reflects poorly on JetBlue’s brand, which is known for prioritizing customer service and care.

Not Verified | I purchased four tickets for my family to Newark and in my way back, flight was delayed three times, and at 11:00 pm, flight was cancelled. I came from a cruise, have no family member in NJ, and sleep in a hotel fof two days and I ended up purchase another ticket with allegiant that cost me $1335.07 , car rental $256.12 and Uber $216.00, and parking for my car at Tampa airport where I left my car $200.00. I have a master card with JetBlue which came an insurance, but my case was denied. See below email from JetBlue I just received. Hello Herold, We sincerely apologize for the disruption you experienced during your JetBlue flight 873 on 2024-08-06. We appreciate the opportunity to address your reimbursement request. Upon careful review, we regret to inform you that JetBlue flight 873 does not meet the criteria for reimbursement as this disruption was uncontrollable. The flight was canceled due to crew legality as a result of inclement weather throughout the day. We apologize for any inconvenience this may cause. We think it is important that you know exactly what you can expect from us if you ever experience a delay or cancellation. Our Contract of Carriage explains that in the event of a flight delay or cancellation, JetBlue is not liable for special, incidental, or consequential costs, including but not limited to ground transportation, fuel, wages, lodging, and food expenses. We value your choice to fly with JetBlue and want to assure you that we are committed to delivering exceptional experiences. We appreciate your understanding and look forward to providing you with a remarkable travel experience on your next JetBlue flight.

✅ Trip Verified | Absolutely the worst airline ever, as a frequent traveller using the best and also the budget friendly airlines I have to rank Jetblue under even the budget. Sure you can tack on for everything- something Jetblue has done just like the budget airlines. The attitude of JetBlue both on board and CS reflects a very bad atmosphere going on there. CS I have to rank an absolute 0. Not the first time I have had issues with them- but no more - I have given up my flight credit and ff miles and will never fly Jetblue again. The circumstances surrounding my delay/emergency landing/re-book were absolutely hideous! Jetblue can blame others for the issue but they are the ones to blame in the way they handled it.

✅ Trip Verified | I recently had an incredibly disappointing experience with JetBlue Airways that I feel compelled to share. Despite arriving on time, my pregnant wife and I, along with our two small children, were not allowed to board our flight. This ordeal was not only highly stressful but also completely unacceptable. The gate agents were unhelpful and showed a complete lack of empathy towards our situation. Traveling with a pregnant woman and two babies is challenging enough without having to deal with such unnecessary obstacles. JetBlue's handling of this situation was appalling. We made it to the gate on time, yet we were turned away with no reasonable explanation. This level of customer service is simply unacceptable for an airline that claims to value its passengers. I expected much better from JetBlue and will think twice before booking with them again. If you're considering flying with JetBlue, be prepared for the possibility of poor treatment and unhelpful staff.

✅ Trip Verified |   Worst travel experience, my flight was changed 10 times since this morning. This is not a serious airline. I called the customer service and spoke with Karla and she said that she didn't have a reason why my flight was changes many times in the past few hours

✅ Trip Verified | I have flown Jetblue many times. I like their timeliness, service, customer-friendliness and ownership they take to solve issues. In my recent travel, I liked that they had a booth, titled JUST ASK, with live agents for customer questions. I was not assigned a seat while booking, so when I asked the agent in this booth, they were extremely polite. The agent at the terminal gave us excellent seats in the front with extra leg room without any additional charge. The whole experience, check-in, spacious seating, space for carry-on luggage, boarding, snacks, cleanliness and smiling crew was so positive, I told quite a few people and if I have a choice, I would go with JetBlue again--my first choice. My only suggestions-- provide earphones so passengers could watch/hear movies and shows. Also, movie and TV show choice was limited.

✅ Trip Verified | I recently had the absolute misfortune of flying with JetBlue, and I can confidently say it was the worst travel experience I’ve ever encountered. The flight was delayed by an unforgivable 40 hours due to a situation that was entirely JetBlue’s fault — a fact they even admitted. However, this was just the beginning of a nightmare that no one should ever have to endure. First off, the customer service is beyond atrocious. The representatives were rude, unprofessional, and completely indifferent to the chaos they caused. It was like dealing with a bunch of heartless robots programmed to give you the runaround until you finally give up. Their WhatsApp support is a joke—automated responses that lead nowhere, and if you’re lucky enough to reach a human, the call mysteriously disconnects. They don’t even have a proper landline, which is just another indication of how little they care about their customers. They charge you for seats and baggage online, but when you arrive at the airport, they try to scam you into paying again. It’s disgraceful and unethical. The seats on the plane are uncomfortable and faulty, and the so-called “food” is revolting — hardly edible and not worth the price they charge. As if that wasn’t enough, when the delay happened, the staff knew from the start it would be 5 hours, but they posted just a 1-hour delay on the boards. It’s clear they were trying to manipulate us into staying at the airport longer. And when it became obvious that we wouldn’t be flying that night, they refused to provide us with hotels, transport, or even food vouchers until we literally had to fight for it. The level of disrespect and lack of care for their passengers was unbelievable. This airline treats its customers like caged animals, showing absolutely no regard for their comfort or well-being. The entire experience was disgusting, and I wouldn’t wish it on my worst enemy. I have already warned my entire network to avoid JetBlue at all costs, and I strongly urge anyone reading this to do the same. JetBlue is a scam wrapped in an airline, and they should be ashamed of the way they operate. Do yourself a favor and never fly with JetBlue. They don’t deserve your money, your time, or your trust.