✅ Trip Verified
| Atlanta to Quito via Ft Lauderdale with Jetblue Airways. I have never written a bad review on any airline before, I have flown with at least 10 airlines internationally, and domestically. That has changed drastically because of this airline. My family and I had never flown with this airline before, but it was cheaper by a landsline so we decided to try it out. About a month later another family member was interested in going so we went ahead and booked her on the same flight since there were still availabilities. Fast forward a week before our departure, my aunt was horribly injured, and she's 84 years old. I call the airline and the woman I spoke with was adamant that because it was a medical excuse we would receive a full refund as long as we turned in a doctor's note. Now, before I even start on how they treated the refund, I would like to talk on my personal interaction on the airline. This alone would have spurred me to write a review even without the second part of our dealings. So our first flight gets delayed one hour, then 45 minutes, then another 45, and we are counting the minutes to when we would land because our second flight to leave the country was 3 hours after our first flight should have landed. Now, I have traveled around the world numerous times, I lived abroad so I have dealt with my fair share of delays. But, and I emphasize the but, the airline always contacted the next flights when dealing with delays in order to work with everyone's schedules. I have had many airlines delay the next flight for me enough that passengers wouldn't miss the flight going out. So coming off this rant, we miss the next flight, by 5 minutes. Do they call ahead and delay the next flight 30 minutes knowing there were connections? No. Now, that wouldn't even be a big deal normally because they get you on the next flight, but they only had one a day to Ecuador. So why did they not delay the flight knowing now they were going to have to put up multiple people in hotel rooms if they did not? Do not ask me, I sure do not know! We have to wait around an hour for a shuttle to take us to a hotel, then got next day to sit around in the airport for 9 hours. Pretty much missing a full day of work and a full day of vacation. They do not give a meal on an international flight, and you have to pay for any extras such as earphones, pillows, blankets, etc. which I have never seen before. Fast forward, fly back into the states and once again have to sit around and wait for 9 hours again! They must really love the number nine! When booking the next flight out (once they made us miss our second flight) the man behind the desk had the gall to ask me why we missed the flight because only if it was their fault would they put us in a hotel. Only if it was their fault. Then he laughed and said "how lucky we were" because there were only 3 seats on the flight the next day (meaning if there weren't we would have been stranded another day? I definitely did not feel lucky!) So on top of that all they refuse to issue me a refund back on my card even though we have a doctor's note because we canceled the flight. It does not matter that it was medically necessary, we will only receive credit with a cancelation fee.