Jetblue Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 781 reviews
5/10
4 star Skytrax Rating
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1/10

"sit around and wait for 9 hours again"

(United States)

Trip Verified | Atlanta to Quito via Ft Lauderdale with Jetblue Airways. I have never written a bad review on any airline before, I have flown with at least 10 airlines internationally, and domestically. That has changed drastically because of this airline. My family and I had never flown with this airline before, but it was cheaper by a landsline so we decided to try it out. About a month later another family member was interested in going so we went ahead and booked her on the same flight since there were still availabilities. Fast forward a week before our departure, my aunt was horribly injured, and she's 84 years old. I call the airline and the woman I spoke with was adamant that because it was a medical excuse we would receive a full refund as long as we turned in a doctor's note. Now, before I even start on how they treated the refund, I would like to talk on my personal interaction on the airline. This alone would have spurred me to write a review even without the second part of our dealings. So our first flight gets delayed one hour, then 45 minutes, then another 45, and we are counting the minutes to when we would land because our second flight to leave the country was 3 hours after our first flight should have landed. Now, I have traveled around the world numerous times, I lived abroad so I have dealt with my fair share of delays. But, and I emphasize the but, the airline always contacted the next flights when dealing with delays in order to work with everyone's schedules. I have had many airlines delay the next flight for me enough that passengers wouldn't miss the flight going out. So coming off this rant, we miss the next flight, by 5 minutes. Do they call ahead and delay the next flight 30 minutes knowing there were connections? No. Now, that wouldn't even be a big deal normally because they get you on the next flight, but they only had one a day to Ecuador. So why did they not delay the flight knowing now they were going to have to put up multiple people in hotel rooms if they did not? Do not ask me, I sure do not know! We have to wait around an hour for a shuttle to take us to a hotel, then got next day to sit around in the airport for 9 hours. Pretty much missing a full day of work and a full day of vacation. They do not give a meal on an international flight, and you have to pay for any extras such as earphones, pillows, blankets, etc. which I have never seen before. Fast forward, fly back into the states and once again have to sit around and wait for 9 hours again! They must really love the number nine! When booking the next flight out (once they made us miss our second flight) the man behind the desk had the gall to ask me why we missed the flight because only if it was their fault would they put us in a hotel. Only if it was their fault. Then he laughed and said "how lucky we were" because there were only 3 seats on the flight the next day (meaning if there weren't we would have been stranded another day? I definitely did not feel lucky!) So on top of that all they refuse to issue me a refund back on my card even though we have a doctor's note because we canceled the flight. It does not matter that it was medically necessary, we will only receive credit with a cancelation fee.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAtlanta to Quito via Ft Lauderdale
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
3/10

"My patience is worn out"

(United States)

Trip Verified | West Palm Beach to Boston. I am a Mosiac Jet Blue business traveler and paid $70 to upgrade to the first row aisle seat. I was the 5th person to board the flight and the overhead compartment above my seat was already full. The flight attendant stated that’s my stuff in the compartment and you will have to find another place to store your roll on bag. What, I paid $70 for an upgrade only to learn the flight attendants belongings are a higher storage priority at the front of the bus, versus passengers who paid to upgrade? Why don’t they store their luggage at the back of the plane? Moral to my story is despite being a Mosiac member, early boarding, and paying for a ‘business class seat’, it doesn’t matter so it is pointless to upgrade! I’m already qualified for Mosiac in 2020. However, I’m going to give seriously consideration another airline for my personal and business travels. This is the second time I experienced this issue. My patience is worn out!
AircraftA322
Type Of TravellerBusiness
Seat TypePremium Economy
RouteWest Palm Beach to Boston
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"my second extended delay"

(United States)

Not Verified | Boston to Ft Myers. I am having my second extended delay with them in two weeks. The previous issue was a mechanical issue and they never told us the truth on the plan or the timing for resolution. They just lied to us. Today they have a 2 hour delay ( costing me money) as they are sourcing our plane ( we are supposed to be taking off at 9:20) out of Puerto Rico- a 4 hour distance from Boston. That is just terrible logistics. The plane should have arrived overnight. Not this morning.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBoston to Ft Myers
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"some very irate passengers"

(United States)

Trip Verified | Boston to Ft Lauderdale. I have never experienced this type of delay before, on any airline. As there was a snow issue early in the morning, I checked my departure time before I drove an hour to Boston Logan. Upon arriving in Boston, my flight departure time went from 7:41 pm to 11:00pm. I stopped by JetBlue customer service desk and was told that the airplane was actually there at Boston Logan but was leaving for Nashville instead, and then coming back later. Over the next 8 hours, my departure time changed 6 additional times. 11:00pm 12:00am 11:53pm 1:00am 1:46am 2:10am There were no reasons provided. No information at all. We boarded at 2:10am and sat at gate until just after 2:30am when pilot finally announced they had resolved mechanical issue and we departed. Again no communication. The flight was roughly half-full. There was an older gentleman that asked if he could move to an empty seat with more room and was told that he would be charged to upgrade his seat. This, after waiting in a terminal for 8+ hours, on a half-full flight. Needless to say, there were some very irate passengers. JetBlue certainly knew they were going to use this plane for another reason and therefore they should have cancelled this flight to FLL and everyone could have re-booked and not spent 8+ hours waiting to see if the flight was really happening. I certainly will think twice about flying JetBlue in the future.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBoston to Ft Lauderdale
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
10/10

"An amazing flight"

(United States)

Trip Verified | An amazing flight! There was pretty much only 1 flight attendant running the show this whole flight but was the best I have ever seen. She did everything with a smile. She was sharing a portable charger with a child in front of me so he could do homework. She made everyone feel so comfortable on the plane. She welcomed passengers to take as many snacks as they wanted from the snack basket. Unfortunately we had to gate check our bags as all overhead compartments were full. She was able to make it that we could pick out bags up at the gate and we could have them faster. The plane was nice with free wifi (not fast but it was free), lots of legroom, comfortable seats, and live tv (which was a bit outdated but you could also use your own device).
AircraftA320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBoston to Burbank
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"astounded and furious"

(United States)

Trip Verified | New York JFK to Chicago. I had the most bizarre episode flying from JFK to ORD today on JetBlue flight #105. The gate agent said the baggage bins were full and then tagged my bag to Chicago and said at the end of the jetway a baggage person at the door of the plane would take it. When I arrived at the end of the jetway, the baggage man told me to go downstairs with my bag. He didn't take my bag as normal. At the bottom on the tarmac, I asked some man what and where am I am to go and do with my bag. The man kept telling me to follow the green line. There was a man in the opening at the rear of my plane and I asked him several times what am I suppose to do. He finally said climb up to give him my bag. He did not come down to take my bag. What service is this? Is this the way JetBlue treats its passenger? This has never happened to me on any airline and if your employees don't want to do their jobs then fire them. If not, I think I should fly another airline. I am astounded and furious! Attached are my boarding pass and the tarmac's green line.
AircraftERJ-190
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteNew York JFK to Chicago
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"nothing but delays"

(United States)

Trip Verified | I have been a loyal JetBlue traveler going 3 years. My last 4 or 5 travel with JetBlue has been nothing but delays and I mean significant delays. This is my 5th delay, the 4th delay for the in less than 4 months. I am voicing my frustration because it is very heartbreaking and above that you guys delay the flights and as not even as much as a $20 meal voucher is offered to feed me while I waiting for 8, 9 hours. TIt's a sleazy practice to tell people the flight is going to be that time when they know before hand that there is no Airbus available. And the excuse remains the same, air crew member was late. That's messed up. If I am late. I get no refund or nothing, so why when it's the company's fault, not the elements, I get nothing but rude customer service reps and so called supervisors.
AircraftA320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteFt Lauderdale to Kingston
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"frustrating and worst experience"

(United States)

Not Verified | I had an international flight from Boston to Hyderabad via New York connecting through Jetblue. My flight from Boston was delayed, it was to take off at 8 but it took off at 9:45 and my flight from New York to Hyderabad was via Emirates which was departing at 11 and because jetblue delayed my 2017 flight my Emirates flight was missed. As I was in Boston airport and I got to know there was a delay I went to a jetblue crew member and asked, they were like its okay flight will leave at 9 and then as soon as you get down you can run towards your international flight. But I reached New York at 10:50 and I missed my flight. When I went to jetblue they were so irresponsible, after lot of talk they rescheduled my flight for after 24 hours, my whole day got wasted and they didn't even help me find my baggage I had to roam between terminal 4 and 5 for my bags, and the hotel they gave me i had to checkout at 2PM though my flight was at 11PM and i had to wait at the airport for the remaining time. The next day when I am at the airport checking in for Etihad they told I don't have a reservation I had to go all the way to terminal 5 from terminal 4 to reconfirm with jetblue, and jetblue casually told they didn't confirm my reservation (Can you believe it after 24 hours of delay and 6 hours of wait at airport I get to know jetblue didn't even confirm my rebooking). I had to wait there for 25 minutes to get my ticket confirmed and then I went back to terminal 4 and boarded. My hassle wasn't finished yet ... after going to Hyderabad during my vacation I get to know that my return ticket through Emirates was cancelled because Jet Blue did not inform them about my rebooking. I had to explain Emirates people what my situation was and then after all the talking they rebooked my flight but I have to wait 48 hours still to get a confirmation on my ticket. A frustrating and worst experience!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBoston to New York
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"stranded in Boston at 2am"

(United States)

Trip Verified | I was supposed to fly back from Boston to Clevaland on December 2nd at 9:25pm. The flight kept getting delayed until 3:25am of the 3rd and after that it got cancelled. It was because of weather so not the airline´s fault. They made us wait on a line for hours and once you got to the front all they said was they couldn´t do anything and we should call 1-800-jetblue. After waiting for another hour on hold, the costumer service rep was rude and didn´t help. She kept telling me to talk to the airport as if I hadn´t done that already. Long story short, I got stranded in Boston at 2am where I have no family or friends I could stay with so no sleeping tonight. They didn´t even try accomodating me anywhere and the worst part is the next flight they assigned to me was until the 4th. Again, they are not paying or even bothering to help me find accomodation for 2 nights they´re delaying the flight home.
Type Of TravellerSolo Leisure
Seat TypeFirst Class
RouteBoston to Cleveland
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"should be deeply ashamed"

(United States)

Trip Verified | Albuquerque to New York. JetBlue should be deeply ashamed, they held my flight hostage through the night. 3 hours on the runway from midnight to 2am and then another 3 hours waiting at the gate until 5am before they acknowledged the flight was “delayed” until the following afternoon, and that we should seek hotels. Though the promised vouchers none of their local staff at 5am were trained in these systems and so they encouraged the whole line of 100+ folks to go to hotels on their own, and promised that JetBlue would provide the necessary reimbursements. The delayed flight isn’t leaving till 7:45pm, just 4 hours shy of a full 24-hour delay, and this airline is refusing to book us on another airline that would get us in earlier than 2am in the morning. JetBlue is offering no compensation for this hassle at this time. They are threatening us that if we book with another airline on our own that they won’t reimburse us for the hotel or the flight. What’s most awful about this situation is that I am traveling with my frail and unwell mother-in-law, who needs wheelchair assistance, and this situation is incredibly taxing on her physical and mental health. Beware of this terrible treatment before booking with JetBlue!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteAlbuquerque to New York
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no