Emirates

✅ Trip Verified | I was checking in at Counter F1 at KLIA T1, served by your ground staff, Ms Farah around 8.35am to get on EK345 from KL to Dubai. She went ahead to check in my luggage bag and assigned me my seat, 38E. I was shocked and told her I've got a confirmation email that seat 32A was allocated to me (yes, I booked for it in advance using Trip.com). She said it's a 3rd party confirmation and I was supposed to online check in. Gosh... that was ridiculous! You mean an email confirmation is not a confirmation? Fine. I told her I do not mind an aisle seat instead but do not put me in the middle. She made a call and ended up telling me that it cannot be done. Emirates Emirates...you are a World Class Airline but the service you rendered to me on the ground says nothing of that. You ought to do better and shame on you for hiring such an incompetent employee.

✅ Trip Verified | I had a poor experience on this flight. I have been using Emirates' services for over 20 years, being a Blue member and, then, a Silver member, up until the time of covid. I have had no reason to complain, previously about Emirates’ service. Sitting in seat 30F, I had ordered vegetarian food, and received a snack soon after take-off, along with a sealed cup of water. Subsequently, meals for other passengers were brought round and people were offered drinks, but I was offered nothing, and the steward moved on too quickly for me to request a drink. At the next opportunity, when a steward passed by, I requested a drink, but was advised to wait until lunch was served (a very poor response, I felt). I reiterated: I would like a drink as soon as possible (as I was thirsty). The person in seat 30G was asleep and I could not exit the seat with causing a disturbance. A drink was subsequently provided (but over 15 minutes later). However, the table in 30F is/was not secure and the drink slid off, spilled over me and the person in 30G next to me. The people sitting either side of me were more helpful than the steward in trying to clear up the mess. Later on, lunch did arrive, but it was 2 hours after I had first requested a drink (so, my request for a drink had been vindicated). When food trays were later collected, mine was overlooked, the steward passed me by, and my food tray was left for over half an hour. When a steward passed by, I asked that the tray be removed and could not understand why I was being treated in what seemed a negligent manner. At this point, I was beginning to become very fed up. A supervisor later came round and asked if I was alright. I was fine (albeit tired), but frustrated at having been ignored and overlooked. The supervisor was firm, but unapologetic, and asked me if I needed anything. I did not need anything, and she left me without further comment, her enquiry appearing pointless to me, as it solved nothing. Following this experience, I am unlikely to use Emirates again, which has left me thoroughly disillusioned with the company.

Not Verified | On September 17, I took an Emirates flight with my family. The flight attendants were wonderful except for their aggressive cabin manager. There is absolutely no maturity. Leaving aside his lack of professionalism in leading his team. He was yelling at his team, and we heard him. That doesn't make for a pleasant workplace.

✅ Trip Verified |  What a nightmare. Taken back to the stand and kept on the plane for 2 hours in sweltering heat with little refreshment and terrible communication from the pilot and staff on board about the fault and when it will be fixed. Absolutely pathetic customer service - it’s like torture on the plane. Stay away from this airline - they do not look after you when there is a problem.

✅ Trip Verified | I made a single reservation with Emirates to fly from Milan to Botswana, via Dubai and Johannesburg. The two flights to and from Botswana were operated by other airlines. On my way to Botswana I made a transit in Dubai and a transit in Johannesburg. On my way back things went bad. We arrived at the airport in Botswana (Maun) and the flight we booked on the Emirates website, was not present. We asked and found out that it had been replaced by another flight, operated by a different airline, at a different time. We checked in for this new flight and found out that no transit was possible in Johannesburg. Therefore we had to go through immigration, retrieve our luggage, queue again for the check in, pass security and passport control to get on our next flight to Dubai. To me it's unbelievable that Emirates did not care to inform us about the flight change and the fact that we could not make a normal transit, like on the first part of our journey. It's a pity because the flight experience has been good, with very nice crew and operating on time.

✅ Trip Verified | The return journey from HKG to BKK reaffirmed the low quality of the airline that I experienced on the outward journey. Added to that however, was the 50 minutes to queue in the Online Check-in, having arrived at the airport more than the recommended 3 hours before flight departure. This is presumably as a result of only 2 check-in counters open for Online check-in. 2 were available for those who had not checked in, and these seemed to move more quickly. Once through, and with enough time to grab a bite at the airport, the greeting on board was initially friendly, but then the surly attitude of any staff with whom I came into any brief contact, (one, who removed my light hand luggage with laptop, to accommodate a passenger at the Emergency Exit, who's steamer trunk "hand luggage" could not fit into the overhead luggage bin above his seat, (which Emirates call "hat rack"; if only). I had heard Emirates were the best on offer in this post pandemic era, but if that is the case, the standard must be extremely low. So low, a low-cost airline would make more sense. As I had eaten before departure, I was able to avoid the food service, and had brought a bottle of water with me, so I did not have to endure the chaotic and illogical F&B service, with its dire offerings.

✅ Trip Verified | In order to mitigate the inordinately inflated prices of Business Class fares, I chose Economy for the first time. Not having much experience of this, I read reviews that Emirates were the best choice for this route BKK-HKG over the usual well established carrier for this route. The service was perfunctory at best. My expectations were low regarding most aspects of the flight, and I was not disappointed, but I had read that service was good quality with pleasant staff. I had zero example of this. Food was delivered haphazardly, and as I had not eaten by the time of take off at 14.05, I ate what was on offer. My low expectations were not disappointed. Anyway, my small experiment with Emirates and Economy are over.

Not Verified | I'll avoid Emirates anytime I find another option, pity, after being frequent flyer for 10 years. Service quality fell off a cliff, proportionally inverse to their skyrocketed prices. Now, imagine imposing a 7KG limit for a trolley and a bag, on a 2k$ flight. It's beyond silly. A laptop and an empty trolley are basically it. It's insane especially considering that this is not a low cost airline, and they have massive profit margins.

Not Verified | This was the second time I travelled by Emirates. The first one was not so fruitful either but the second trip was just ridiculously disappointing and bad. The flight attendants were rude. The service was extremely bad, seats were smelling of urine and the tv remote was broken. The toilets were filthy and disgusting. When I asked for some wine, one of the crew turns around and tells me "you will be lucky if I can get you some water"!

✅ Trip Verified | I was very very disappointed by the service of the cabin crew. I flew to Mauritius on 21.7.23 with my family and flew back to Glasgow on 18. 08.23. Food service were very poor. The cabin crews took all their times to serve the foods. Some passengers are served first then after hours the rest of the passengers are served. They also served the beverages or the drinks late after the meals. Me and families never got a drink or any beverage at all. I phoned the crews so many times but they never attended us. When I complained to the crew she apologised and promised to bring us some drinks but she never appeared. On our way from Mauritius to dubai in flight EK 704 we got seats which were close to the toilet the floor was wet because of leak. Inform the crew and they took ages to bring a blanket to cover the floor. During the flights the cabin crews supposed to served drinks water or juice but they didn't. They look disinterested to provide a good service. They pulled the curtain so that you can't see them and they themselves eating and drinking. A lots have changed. I wonder where the drinks wines and whiskey are going which are supposed to serve to the passengers. Worst service. I already binned my boarding pass but I remembered seating in zone E 61E.