Emirates

✅ Trip Verified | My friend and I were scheduled to fly from Prague to Bangkok on 18 Apr. The flight was delayed 4 times. We arrived 2.30 hours before departing time. After 1.30 hour wait and 2 very disorganized check-in counter change, the counter stopped taking in passenger. No explanation from the staff. We found out from a fellow passenger that the flight was not confirmed. I tried calling and contacting them online but both channels were too busy. We finally went to talk to the staff who couldn't confirm when we will be flying out. They told us that they could not confirm about our connecting flight in Dubai to Bangkok too. A two-to-three-days wait was probable. We finally had to cancel the flight and bought a new last-minute ticket from Qatar to get back home. We tried to get compensation on extra hotel charge and airfares but the airline is not taking any responsibility. Extremely poor management and definitely no sense of responsibility from the airline.

✅ Trip Verified | My sister and I travelled to Toronto via KLIA on 20th March 2024. The services were top notch. We travelled by economy class but were treated nicely by the stewardess. The food was great and we were fed quite frequently. When coming back on 4th April, we had a bad experience due to mistake done by Air Canada since we had 2 layovers and one of the layover had to travel via Air Canada.

✅ Trip Verified | As someone from the service industry as an Operations Manager, it is rather appalling the standard for this experience. Not only did the person attending our aisle forgotten our drink requests once, but twice! One of which i also have to take the drink order myself. Not only that, the flight attendant didn’t apologise on both occasions which are of different time stamps, that’s a poor representative of the airline and i believe this is rather basic. Moreover and unfortunately, screen on the seat was blank and was requesting assistance to resolve it. Was reassured that it will be troubleshoot in 10-15 minutes. Guess what? Wasn’t resolve throughout the remaining of the flight. And also, i believe it’s basic to walk down the aisle once in awhile at your respective section to check-in with the guests to see everything is alright and needs immediate attention, but am noticing a pattern on both occasions, to and fro Dubai and Singapore. Seems like they only service during food and drinks, then hide back in the staff area.

✅ Trip Verified | Great airplane, service and staff, especially when flying on the A380 with the bar. The seat is comfortable, crew is friendly and professional. The aircraft is clean. However the catering is a little disappointing. For such an expensive ticket I was expecting far better to be honest.

✅ Trip Verified | True color of organisation is discovered when time of need arise, and Emirates capability is discovered. Never fly Emirates again, do not recommend anyone to travel on Emirates - you will be left to dry. I checked onto EK421 with a 20 kg checked bag on 18th March from Perth Airport. Arrived at Dubai airport on the 19th morning, as of today after 3 days of being me hostage at Dubai airport - there's no information from Emirates airport staff on anything, no worry about my dietary needs, my medical needs, sorry about my personal & business plan). I am not allowed to access my essential needs & medication from checked-bag and they would not put me on to my next connecting flight. At Dubai Airport Emirates staff directed me and others to continuously watch out for the Gate number on the screen as the flight would be listed there (but they won't tell when), I and others kept waiting for hours for the flight to appear, they appear without gates, stay listed there and then gets canceled. Clearly Emirates are just listing ghost flights so they don't need to provide a hotel. I am now on airport for more than 36 hours, no hotel provided, no vegetarian food available, I now almost three days in the same pair of clothing, and my medication & other essentials are in a checked-in bag that Emirates staff don't even care and tell me anything on when it will be returned to me. Their pretext that this is due to rain is just made up, as of last few days Dubai has returned to normal, for sure essential airport services there shouldn't be hold up and the excuse of weather event is just hiding their lack of management ability.

✅ Trip Verified | Horrible service from start to finish. 6 hours delay. No communication. Unable ground staff and very rude. Lost baggage. I could spend hours making list of the problems. Will definitely change airline.

Not Verified | After some disruption in Dubai airport due to a storm, Emirates seems not to recover. The situation is getting worse and day by day more flights are cancelled and more luggage lost. Emirates has lost it completely and the management of Emirates is not putting all what it takes to go back on track. After 11 years of flying Emirates as platinum member I am evaluating the possibility of moving to Qatar airways or even Etihad. Emirates has wonderful inflight service but the lack of professionalism of the ground staff is killing the company

✅ Trip Verified | Flights postponed due to weather, spent 4 hours on hold for an agent to rebook flight as we needed to be home on the 20th. Phone number sometimes worked and sometimes didn’t. Called 20 plus times. Headed to airport to speak to an agent in person while on the 4 hour call hold. Finally rebooked to New York but the original ticket was for Miami. Flight is at midnight and the airport wouldn’t let us through the gate so we are spending 6+ hours with no AC in hot conditions and my mum is elderly (70) and not in good health. Also told us that we had to pay our own fare to Miami from New York which cost an additional $800 which they said will not be refunded. Also we were told this at 10:30am when the flight was at 4pm today.

Not Verified | Shocking service. I would never recommend this airline. Cancelled flight home and literally left everyone to fend for themselves. Long delays and everyones been messed about. Absolutely diabolical for being such a massive company. Would give 0 stars if allowed. Definitely not travelling with them ever again

✅ Trip Verified | After the big storm in Dubai, my mother stayed locked in the airplane after landed for 8 hours, no food, no assistance, no information! She is 64 years old, she has problem to walk, I even requested the wheel chair and transfer assistance to take her from one gate to the other. After 8 hours, when they let the passengers out of the plane, she didn’t get any assistance and had to walk a lot, as we know Dubai airport is huge. She lined up for 3 hours to get a new board pass, they gave her a boarding pass for 08:20am on 17/04/24, but it was already 22:10 17/04/24 when they give it to her. She didn’t eat for this whole time. Now they booked her in for on flight at 09:05 on 18/04/24, let’s see. The problem is not rescheduled the flight due the bad weather, the problem was the Emirates didn’t give any assistance to the passengers.