| Had a disastrous experience with Emirates recently. I was supposed to fly from New Dehli to Dubai on a direct flight taking off at 9:50 pm. When we just arrived at the airport with my colleague we learned already that the flight would be delayed and ETA planned at 00:00. Just 15 min before the planned new departure, still no news. I had to go and try to get some info to be informed by chance that the flight has to land in Lucknow - 40 min away from Dehli for weather conditions. But a few more minutes to refuel and the flight would bridge at Dehli. Planned new departure: 1:40am. We then learned around 1:20 am that the flight would be delayed until 7:30 PM.with no further explanations. The whole crowd started to get mad, complaining vocally to the staff who had no explanation to give. I learned by chance again afterwards that the flying staff was on too many extra hours and had to rest before re-flying. Emirates did not anticipate this obvious issue that made the flight to Dubai impossible for a long time. After more than 1 hour of complaining and shouting, and no answers from the staff, a passenger took the lead and had to inform everyone that anyway our only solution would be to collect back our luggage and try to find an alternative flight if any. I decided to call Emirates who booked me on the 11 am flight as the 4:14 am flights with all the mess around would not be catchable for any of us despite the fact that 26 seats were still available due to the boarding pass issue. It took us another hour to go through the passport control back in a chaotic situation and finally get our luggage back. Emirates claimed that they would offer us a hotel and breakfast. But getting out of the airport we discovered that the 360 passengers we waiting on a parking lot for buses to come to drive us 40 min away from the airport. It would take 2 hours to get our room and it was already 4:30 am. We decided to avoid the mess and stay at the airport with no sleep and not even a single bottle of water given by Emirates. At 7 am when we checked in again and complained about our dreadful experience, the staff claimed that it was well managed, Emirates offering us a hotel room and a breakfast. It drove me mad and I asked to talk to the most Senior Emirates staff member at the airport. I could not talk to him as he was busy in a meeting, not even considering the fair complaint of an angry customer. He just did not care! I am flying 100 days a year for the last 15 years and it is the most painful experience I had so far. Not only the situation was tough but the staff was totally incapable to inform us of anything, letting us wait for hours for nothing and only the buzz around informed us. Then the situation was managed in hours in a totally disorganized and disrespectful manner. Please all run away from this company.