✅ Trip Verified
| Frankfurt to Cebu via Dubai. We booked through a travel agency which gave us separate bookings for every person. Online Check-in should be standard and Emirates offers it. However, the Website is hard to navigate and it takes ages to load. Then, two of us (two out of five) could not check in online. So we went to the airport and checked in the classic way. We were checking in four hours prior to departure. The first Check-in agent was really friendly, but unfortunately, she handed us over to a colleague who was rude. We tried to get seats near each other, she said no seats available. There are hundreds of people in the queue behind us and you tell us they all have seats and you can't change it? They didn't all do the online check-in because there were seperate queues. So we don't get seats near each other, okay. We go to the gate and there is the next problem: There is a pre-boarding area. They had to get us out of there two hours before departure. It was a mess. There, they could suddenly magically change our seats. So ground service seems to be good or bad depending on your fortune. So the flight was normal. Legroom was okay but not outstanding. Recline of the seat wasn't working. The meal was great. IFE had a awesome choice, but unfortunately there was two minutes of ads before every film. When we arrived in DXB, we went to the costumer service to ask if we could get seats near each other since we were spread all over the plane. The staff was again rude and not motivated at all. She said she could not do anything for us. We got to the gate and picked up some free ice cream form Emirates (That was great, keep it up!) on the way. There was again this strange kind of first stage boarding. It was a mess. When I got my boarding pass scanned, the agent told me I've got an upgrade. Now, I don't want to complain about the upgrade, but why didn't they tell us at costumer service? They scanned our boarding passes there, and all in all three of us five go an upgrade, one of which had a gluten free meal. So they have planned the upgrade in advance. If they would have told us, we wouldn't have spent two hours on the floor. Onboard, the Business Class was in a 2-3-2 configuration with angled flat beds. If I had paid money for this Business Class, I would have been mad at myself to not have flown any other airline. The FAs were polite, but not going out of there way to be polite. The meal was good. No FA passed through to take care of passengers except for the meal times. This is below standard as well as the seat. In the IFE, there is the same ad as in Eco. All in all, I don't recommend paying for this.