✅ Trip Verified
| Barcelona to Dubai. A cabin crew damaged my belongings. Just before the captain commenced descent, against my advice, staff shoved and crushed several of my airport purchases into a almost full overhead compartment above me, in my full view. Prior to this, I'd request twice for assistance to find a suitable space, not the one above me, but my request was totally ignored. Upon landing for disembarkment, I approached the cabin crew supervisor and showed him the damages done on my purchases by one of his crew. He expressed his apologies and advised I write in to Emirates as there nothing other than apologies he can offer. He was also shown the almost-full state of the compartment directly above us where the packagings were crushed and damaged. I wrote to Emirates and below is their "not my problem" template reply from Customer Service Thank you for your correspondence of 03 October 2018 regarding Emirates flight EK 186 from Barcelona to Dubai on 29 September. I regret to learn that you found your biscuit box dented on the above flight. However, I am required to highlight that personal belongings brought onboard are the responsibility of each individual passenger, and the airline cannot accept responsibility for loss of, or damage to, personal items. According to our records, as you were sitting in the bulkhead row, you were advised that all bags and loose items have to be stowed for landing in the overhead lockers. It is my understanding that you did not inform the cabin crew that your bags contained fragile items. Notwithstanding the above, we certainly appreciate you bringing your experience to our attention, and I wish to assure you that your comments, along with the Cabin Supervisor's report, have been shared with the departments concerned. This enables them to take appropriate internal action to improve the standard of service offered to our customers. I can also advise that the cabin crew operating in Economy class on this flight have received guidance in this regard. Please accept my apologies for not having met your expectations on this occasion. I hope that we can leave you with a more positive impression on your future flights with us. Emirates services from both cabin and ground (customer service) had changed over the years and this has been the worst I'd ever encountered.