✅ Trip Verified
| Sydney to Rome via Dubai. The services on the flight were beyond disappointing. I was recommended Emirates by friends and colleagues, as the best business class from Sydney to Europe. I was beyond disappointed when returning. Having flown to Europe business class for work and leisure with Singapore Airlines, Qantas and Etihad, and having flown business class to other locations on Hawaiian and Latam, I was very surprised to be so dissatisfied with the service and quality I received from Emirates, having been recommended by many colleagues and friends. I was disappointed to discover that the 14-hour flight from Dubai to Sydney did not have a lie flat bed (nor did Rome to Dubai, however, this was only 5 hours). More importantly, the service was appalling. My salad was rotting (attached photo) and my entrée was still frozen (attached photo). My TV repeatedly broke down during the flight (attached photo). The flight was largely full, so we could not be moved to another two seats seated close to one another. After raising this and the other issues with the crew, she became quite rude. Beyond our experience on the flight, upon boarding the flight at Dubai we were delayed as a result of the poor organisation at the airport for the duty-free items we had purchased in Rome. We had to provide these to be boxed and sealed, which was not the issue. The person who was doing this task, kept our boarding passes for the purposes of printing the tags to put on the boxes. However, we saw people who arrived after us, receive their boarding passes and board the flight before us, notwithstanding repeatedly asking for the gentleman to return our boarding passes to us so that we could board. Eventually, we were able to board, but only after first and business class had boarded and about half of the economy cabin. Finally, we did not receive any form of confirmation regarding our chauffeur from Sydney Airport to our home address, adding further to our stress as we were required to chase this to make sure it had been arranged. Having flown business class with various carriers, I was not impressed at all by the return flight to Sydney on Emirates in comparison. Business is not just about extra space, but about the extra service. The extra space was far from what is equivalently offered by other airlines, given the absence of a lie flatbed. Adding to that the poor service, I did not receive the benefits expected of business class, but instead economy. Since then, I have tried to liaise with Emirates to resolve the issue. After an offer of points which wouldn't even be enough for a single short-haul domestic flight, they informed me that they had made their 'final offer' and closed off correspondence. I would strongly recommend flying anything other than Emirates. Their service is terrible, before, during and after the flight and falls short of what is comparably offered.