| New York to Perth via Dubai. Our outbound was delayed from Newark and I was concerned on our entire flight that we would miss our connection in Dubai. The host assured me Emirates had the ability to hold any flight for up to one hour, and that we would make our connection. We arrived only to find we had missed our connection by 20 minutes. We were devastated, as this was the only flight out that day, and were told we would have to spend 24 hours in Dubai. There was no one on the ground to help us, so we made our own way to customer service. The staff were rude and completely unapologetic that we would lose 24hrs from our vacation. They told us to go to the hotel and didn't give us any guidance as to how to get our baggage, or even where our baggage would end up. The flight they rebooked us on allocated us seats at the back of the plane, as if losing 24hrs wasn't punishment enough. We then spent a further 3 hours at the airport, trying to get our seats moved and also secure our baggage. Even more concerning than all of this, there was no guidance around what it meant to enter the UAE and what we should be careful of medication-wise. When we went through customs to enter Dubai, they searched my bag and started questioning myself and my husband for sleep medication I had with me. It was incredibly disturbing and made even worse later finding out my husband had both Benedryl and pseudoephedrine - two over the counter drugs that are jailable offences in the UAE without a prescription! This is a complete lack of duty of care by Emirates. This is disgusting behavior and not what I expect of what is said to be a premium airline. The above, and the complete lack of empathy I received from Emirates staff has been a completely awful experience. Emirates should be ashamed you are charging the fees you charge for this type of treatment.