✅ Trip Verified
| Gatwick to Manila via Dubai. Was recommended by a colleague to fly Emirates business class. What I was surprised about was I experienced 2 very different business class products – I was totally shocked at the difference. London to Dubai was on an Airbus and Dubai to Manila a Boeing 777. The Airbus flight was aligned to business class travel expectations, seat was reasonably comfortable, large selection of IFE, food was of a good quality. My only quibbles were the seat belt length seemed quite short – it was tight on me and not something I experienced on other airlines; staff helped when asked but otherwise didn’t offer. The Boeing product is significantly inferior – uncomfortable seating and it was not lie flat, no storage at all, 2-3-2 configuration, no amenity kit etc, slow food service with a very limited selection. The Boeing flight is like flying premium economy – a good amount of leg room and a wider seat (seat belt size was much longer) but that’s as much as I can positively say about it. It was a really uncomfortable flight for me given it was close to 9 hours – I felt cheated for having paid for a business class seat. Regrettably, I had 2 more business class flights that week with Emirates which were not refundable otherwise I would have cancelled. Flew HKG to Dubai on an Boeing 777 - just as bad (if not worse) than the Manila flight. What storage existed was used by the cabin staff, myself and 2 other passengers had to store our cabin bags several rows behind us in a single overhead – we had to do this ourselves, no help or interest from cabin staff. Food was awful. Lounge in Dubai served excellent food and beverages and had some nice quiet seating areas. However, if you wanted some F&B getting it was a bit of a challenge - I witnessed only 2 serving stations for main courses and tea/coffee - despite being there for over an hour, never did manage to be able to get through the endless throng to get a cup of tea. I regularly travel long haul for business but I'm afraid Emirates does not get a recommendation from me.