Emirates

✅ Trip Verified | Check in at Manchester airport was fine, take off time was delayed by 40 minutes as it arrived 20 minutes late. The service has gone downhill since i last flown with them. There was no drinks services or menu cards, it was not a full flight so had the whole row of seats to myself which i utilised as a bed. The A380-800 is a great plane to fly, plenty of seat and leg room and alo very quiet. The 2nd journey was completely different, the Boeing 777-300er was old, very narrow with limited leg room, the engines were loud,t he comment ‘cattle class‘ comes to mind, there was a vietnamese couple sat next to me, the crew thought i was with them and handed me the same meal & drinks as them, luckily i wanted the same meal as them, she then realised that we were not together when i spoke and asked for a different drink. The crew seemed to lack interest. I would fly with them again but only because of their competitive price

✅ Trip Verified | I would not have bought the Emirates tickets if I knew I was flying with Qantas. Poor seats and inflight entertainment sucks (Headset point is broken). 4hrs of boredom and food is below average. Airline staff cannot figure out fix the problem or have my seats changed. Waste of money! 800NZD for round ticket AKL to MEL. Done with Emirates and Qantas (I didn't even choose Qantas). Will stick with my fav airlines Qatar and AirNZ!

✅ Trip Verified | Worst traveling experience in last 20 years of business and leisure traveling. They tried to force me to give my hand carry bag to luggage. To do so, they wasted my time, asked me to stand on the side and made me go and talk to lot of different people. They argue that I can not have hand carry bag and laptop bag separately. To make the situation worst another ground staff at the time of entering plane stopped me and pressurized me to board the plane with just laptop bag (which anyway going to be in my legroom). On many occasions, I paid extra and chose Emirates for the service and comfort which seems to be a thing of a past. From now on I will never choose Emirates if I have an option.

Not Verified | This was a nightmare and the most horrible airline I’ve ever taken in my life. Unfriendly staff. Customer care is zero. Whatever I asked for wasn’t done. I needed my seat switched so the crew told me to go look for a seat. Passengers were pretty annoyed of me asking around when she should’ve done that herself to avoid this. Asked for couple things it’s either not available like (tissues) or a mask? Food is terrible. Flight was late so now I will be missing my connection.

✅ Trip Verified | On the Emirates return flight from Kolkata there was no option to pay for extra baggage during online check in even though the Emirates website mentions that passengers should be paying for extra baggage during check in to save money. The option to do so was greyed out and unavailable. I ended up paying the equivalent to $270.00 CAD for 1 extra luggage at the Emirates counter at the airport during baggage drop off. I called Emirates to complain and the customer service said it’s because it is a connecting flight from Kolkata and that option is not available. It shouldn't matter because i paid only $100 CAD during the Air Canada check in to Dubai for a stop over on the way to Kolkata. On top of that Emirates didn't update me by email or text messages after online check in. I think Emirates has really bad customer service and I will never fly with this airline again.

✅ Trip Verified | Ground staff are very unfriendly and not helpful, making my trip unpleasant to start up with. The waiting line is also quite unorganized with no supporting staffs maintaining order. Nonetheless, I was able to check in my luggages and headed to the boarding gate with no big problems. Seating comfort on the economy class in B777 and food quality are above average. The entertainment screen works fine. No delays on departure. I may not want to fly Emirates in the future.

Not Verified | Overrated airline. This was my first flight with Emirates after having heard so much hype about it for many years now. Previously I have flown with Qatar airways on the same route. Cons: Terrible seating, very cramped and narrow, not enough space to even move feet. Very little quantity of food - hardly 2-3 spoons of 3 items each, plus bun and butter. Water/drinks served only twice in 6.5 hour flight. No response despite pressing button for assistance. In-flight entertainment sucks. My seat's screen had touchscreen that did not work. Overpriced tickets. Too much walking in Dubai, no buggy service.

✅ Trip Verified | In December 2022 I travelled from Sydney to Dubai with Emirates First Class. I was contacted by the Emirates car transfer company prior to collection and informed them the number of passengers and luggage, but the car that arrived was too small and the driver was rude and unhelpful. Check-in was ok, but was not given an express pass and was directed to the business lounge not first class as available for gold members. At boarding time most of the other passengers from economy were boarded before the priority boarding due to lack of staff at the gates. After boarding I asked for my meal after take off but after 1.5 hours nothing had arrived I had to call twice before someone came to me, it took nearly another 20 min before I got my meal, As my teenage children were flying in Premier economy, I checked on them but on both occasions was rudely told to return to seat my by the same cabin crew member and on the second occasion was questioned about my seat, this was totally embarrassing. After landing in Dubai I was not able to enter the first-class lounge unless I paid $420.00 for my son for 20 min, my sons airmiles were missing at the end of the trip. I complained to Emirates about the service and after 8 weeks was told the transfer company was a third party, boarding was a strict policy, that it was my fault not to help myself to some sandwiches, policy on lounge entry, and that my son was not an air miles member (he is), No apology or mention of the cabin crew behaviour, after responding to their response I basically told by them basically Emirates did not care about my business (over $250k) per year. Totally not worth the money or air miles.

✅ Trip Verified | I was quite disappointed given how much I paid for the ticket. I had a business trip in Hong Kong and I returned from Hong Kong to Bangkok. The airport was huge but the Emirates ground service was very poor. There was some issues at the check in counter causing me to wait at least half hour for my turn to check in luggage. The seats at the economy class is good, on par with other airlines. The cabin crews are nice and helpful and it seems the cabin crew are all coming from different countries but I don't any Emirati or Middle Eastern cabin crew. I wish there are more Asian food options (I'm Thai) on food instead of Middle Eastern/Arabic food. The inflight entertainment was okay, nothing surprising. With the whole flight experience, I think it is not value for money. Will take other airlines next time instead.

✅ Trip Verified | Absolutely atrocious service of the ground staff and call center staff. I was denied boarding by their check-in staff, because I had some minor marks on my passport. The staff kept listing out the 'rules' and 'terms and conditions', and even when I asked for some solutions it was back to the rules; literally no insights When I asked about re-booking it's 'we can't help, you need to contact your travel agent'. The staff showed no compassion and provided no useful advice. I had a return flight; my outgoing flight was from London to India, then my return flight was Bahrain to London. They listed me as a 'no-show' on their 'system' - which means they also canceled my Bahrain - London flight, which I can easily make (I will get a new passport in 2 days' time) and then fly to India to continue my trip as planned (minus a few days). To get on that flight from Bahrain to London I have to pay a 200GBP 'change fee' and the difference in fare - for a flight that I have already paid for, and that I would have made.