✅ Trip Verified
Odessa to Hanoi via Dubai. I had a very bad experience with Emirates. On 3rd July, 2018 my wife and I took a return flight from Odessa (ODS) to Hanoi ((HAN) via Dubai (DXB); After checked-in, We have waited in long time over boarding time, and then a lady likes a Representative of EK appeared and made a contact with passengers in lounge to announce that flight was delayed more. And in long time waiting that lady appeared again to notice that the incoming flight from DXB landed in Kishinev (Moldova)- KIV and then flew back at ODS in a couple time. We and passengers on this flight have continued to wait. Nearly 02 hours later the lady informed that the incoming flight would flight back to ODS, but crews were over duty time then there would be no outgoing flight to DXB from ODS, it means flight today cancelled. The alternative flight ODS-DXB would be on next day morning, but she didn’t know when! How should I do when I was sure that We missed connecting flight from DXB to HAN? I showed our tickets, mentioned her that our connection flight to Hanoi and asked her what solution would be done for us. I received an answer from her: “I cannot do anything here because there is no computer, no system. I have only telephone!” Even She didn't care on my connection ticket. And she informed that Passenger were provided meals and hotel for that night and would take flight on next day but she didn’t know when! Emirates representative at ODS airport didn’t offer me any alternative protected trip except meals an hotel for that night! No answer, no choice offered by Emirates for me. It’s was terrible and truly that Emirates have set own passengers like me and my wife aside and had no care. Fortunately, there was an flight from ODS to HAN later at 09:30PM by Turkish airlines on the same day. I requested Emirates representative to make endorsement to TK, but She replied that she couldn’t do it. I requested her make a confirmation letter about EK flight cancellation to get refund later. She replied that I could get refund where I bought tickets and there people would know everything in airline system! Finally, I myself had to purchase 02 tickets on TK on the same day to fly back home. Until now nearly 4 months over I contact Emirate many times but no refund for cancelled flight was done!