Emirates

✅ Trip Verified | Every step of the travel, I found harassment, terrible customer support, and absolutely no help. I am treated like an economy class customer in all aspects. Check-in: 1. Rude arrogant check in staff at SFO: refused to accommodate a box that exceeded 59 inches though far underweight than half of 70 kgs allowed. Arrogant staff refused to ever entertain my request as the app clearly mentioned that I could take up to 115 inches, without mentioning additional cost over 59 inches. 2. Reached DXB. At the gate, someone came over with my name and he was not aware of hotel option despite mentioning that I received it in my last trip. When I finally approach Terminal 3 First class lounge, they gave me hotel voucher after a lot of time. Even lounge front desk didn't have that information. 3. The lounge front desk refused to help me get to chauffeur service, didn't tell me 'EXACT' steps on how to reach Arrivals. It was the most terrible experience for someone going there for the first time. The desk that manages Chauffer service was incompetent and provided inaccurate gate info where I could get car to hotel. All this exercise took 1.5 hours, eating up on my plans to go out to the city. 4. When I checked back in the following day, 27th Feb, the second bag was not loaded despite being first class, despite paying for it and despite 19 hours of transit. When I landed and waited for it at carousel, app displayed delayed bag with PIR info. 5. Apparently the customer service agents pretended that they cannot get my contact details to update the baggage claim report/PIR and kept blaming me for it. They knew the flight I was in, the bag number and access to my profile, but kept saying that they can't update me because I didn't provide phone number and email address, both were there in my Emirates profile long before my travel date. 6. No communication on missed bag despite repeated contacts with customer support. Emirates has provided the worst travel experience all around in spite of paying for first class and for additional baggage. This is my last trip with Emirates and request everyone to not waste their money/miles on Emirates. You will always hit a wall in getting somethin we think is customer service. There will be no help, no customer support, no sensitivity or understanding. All I experienced is arrogant highhandedness, no respect for customers.

Not Verified | Do not fly with Emirates and FlyDubai. Extremely poor management from Emirates and Dubai Airport. Did not have permission to leave Baghdad and had to wait for 4 hours and arrived late to connection flight to Sydney. Once arrived to Dubai, provided new flight in 9 hours with no accommodation and no other services. This is an example of extreme mismanagement of Dubai Airport and Emirates. And when you ask their staff for help, they literary try to ignore you.

✅ Trip Verified | Booked flight on Emirates website but first part of journey was from regional Australia with Qantas flight. Luggage checked all way through to Dubai so did not have to transfer it at Brisbane. Checked in on line and when arrived in Brisbane the customer service was very good allowing us to change seats to back of plane as was not a full flight so had 3 seats for 2 passengers, a very comfortable flight and the cabin crew bringing around drinks between meal service. Arrived Safely in Dubai on time.

Not Verified | A real disappointment. Emirates costs 25% more than Etihad or Qatar for the same route, but the service was bad. First flight was 2,5 hours late. The seat I selected was reassigned by the system and no explanations were given at the counter. Return flight was 1 hour late. Online check in system was down for two days and I could not select a seat (getting a terrible one location at the check-in counter). Guess this is my last time with Emirates, since there are cheaper and better performing options on the same route.

Not Verified | I flew the same route last year, and it is obvious that Emirates are using older planes on this route. Screens do not stay in place and no usb port at seat. Food was acceptable and crew friendly. More modern aircraft would improve the experience.

✅ Trip Verified | First time i have lost my baggage after arrival and the help was next to nothing. 1 out of my 2 baggage was missing after we have arrived in Singapore airport. After waiting at the belt and asking a member of staff at the airport then we have found out that this baggage tag was no scanned at my transfer in Dubai. therefore the baggage was somewhere in Dubai not knowing if it has been identified or lost yet. The airport team gave me a Reference and told me that they will keep me updated. i asked for a number to call to the airport office and they provided a number on the form. Next day called the number it was a switch board and after multiple attempts and speaking to the agent you cannot transfer to the airport counter and they do not know anything They tell you that someone will be in touch but that is not true. The customer service helpline on Emirates website is useless as you cannot get through or speak to a real person for help. I had no idea the next couple of days where my luggage was or if it is lost? No communication what so ever throughout, multiple emails/ calls/ feedback to emirates but no response. The customer affair team takes 9 months to even reply. i have another outstanding experience in April 2023 from Tokyo to Manchester where of on my luggage was smashed and they have not offered any compensation but asked me to to go a repair centre for a quote after 8 months of the incident. Took them 8 months to acknowledge my claim and probably made 20 phone calls to change after multiple email. They have the worse customer service if you was to encounter a problem or issue.

✅ Trip Verified | My Emirates experience was horrific, starting at Delhi airport where ground staff threatened to deny boarding unless I forced my laptop into my carry-on. Boarding pass retrieval led to another confrontation at the gate. Emirates staff at the gate confiscated my boarding passes, threatened baggage offloading, and harassed me for carrying my laptop bag separately. Only after pledging to stow my laptop bag under my seat was I allowed to board just before departure. Upon reaching LA, I discovered a missing bag. It took days for Emirates to locate it. Emirates staff, without notice or gate codes, knocked at midnight, delivering my damaged bag. How they accessed it remains a mystery. The bag was torn, belongings damaged, and some items were missing. Despite three complaints, Emirates provided no response. Despite reaching out multiple times, Emirates offered no explanations, leaving me frustrated and dissatisfied with their customer service.

✅ Trip Verified | This was my first trip on Emirates. I paid $1,400 for my economy ticket. I also paid to select my seats. I specifically chose an aisle seat because I have neuropathy and needed to ensure I could stand up regularly to avoid blood clots & not disturb others. Immediately, I noticed the man sitting next to me, sharing an armrest with me, that he dominated, was sniffing and digging hard up his nose every couple of minutes nonstop. He would then touch everything around us, including the armrest. Each time he dug up his nose, he would grab the armrest that we shared in common. He also put his hand on my side and touched the screen, picked up something that fell and handed it to me. He was openly digging up his nose and touching everything while sniffing, indicating sickness. I was wearing a mask. He was not. I was entirely grossed out and very concerned for my health and safety. It was not a one time act, but a continuing behavior, every few minutes. I told attendants to observe his conduct too. The flight was over 12 hours long and I could not stomach this nasty behavior the long flight and risk my fragile health and safety sitting next to this man, imagine trying to eat next to him. I spoke to the flight attendants a minimum of three different times. Their eventual solution was to move me from my seat up front to the very back of the airplane, far from my colleagues. I was traveling with three companions, two sitting in front of me and one in first class. Our paid seats were the first seats behind economy preferred class. There were dozens of available seats in that section that were close to my companions and only a few feet away from the section I was sitting in that I paid for. Rather than make my health a priority and move me to a safer section, they attempted to move me to the very back of the plane. They said they couldn't say anything to the man. I didn't want to leave my companions. It was so frequent that I took evidence the entire flight to prove it. The only time he used a napkin was when they served food, and he used the one from his tray to clean his nose. That is the napkin he dropped on me, reaching over me to the stewardess. It was their jobs to help keep me safe. I was content in the seat I purchased near the front, on the aisle. I wasn't seeking to be upgraded. But if those were the only seats available, in close proximity to the seat I purchased, and still near my companions; rather than make me sit over 12 hours stressed out trying to avoid bodily fluids; put at a health & safety risk sitting next to a man openly wiping his bodily fluids on my seat, the armrest & me, they should have moved me to those seats, not the back of the plane.

✅ Trip Verified | Check in desk at Montreal airport going to Philippines: We were traveling as a family with my senior mom, my wife and my infant that was 11months old. We did our check in online and made sure we chose a bulkhead seat to be able to use the basinet. To our surprise when we got to the plane they have changed our seats without letting us know. Very inconvenient and stressful since we where counting on those seats. The explanation they gave to us was that when there is a change of the type of plane they can not guarantee the seats we chose. I believe thats not a good reason to give and is a sorry excuse. If there is a change of any sort they have the responsibility to let us know I would have been glad to pay for a better seat. Morever, our return flight was even worst. At the checkein gate right before boarding,from Dubai to Montreal, they told us that we needed to check-in our carryon bags since there was no space on the overhead storage due to full capacity. We told them that we can not do so since we have an infant with us and that the carry on and baby diaper bags where a must, plus her toys,formula and food etc. They still refuse and told us we needed to check in our carry on. We were within what we were allowed to bring to the plane and still we needed to check in our things. I find this ridiculous. They do not meet the product that they are offering or selling and they have no sence of transparency at this point and a sense of understanding the situation we were in. The staff also was rude and just ignored my concerns. Not a family friendly airline thats for sure. Food and entertainment: horrible and tastless and the 2 planes going back from philippines to Dubai and transit then to Montreal my entertainement screen were broken. Staff in the plane I can clearly see that they do their best but are sometime not found when you need them, especially in a long haul flight when everyone is sleeping. The gally where you can get drinks and snack where over flow with garbage everywhere

✅ Trip Verified | I have just completed a trip Johannesburg to Dallas via Dubai, returning from LAX, and cannot fault them in any way. All flights were on time, staffed by efficient, courteous staff and seats were extremely comfortable. In addition, the other services afforded by Emirates for Business Class passengers - a) the chauffeur service, which I used twice, and b) the promise of a hotel room if your layover is longer than 6 hours - mine was 9 hours - worked extremely efficiently, and I was housed at a top class hotel.