✅ Trip Verified
| I booked my first ticket on June 9 to travel by July 1, they cancelled it, I called them to ask of the next flight they told me it's for July 15 and its confirmed meanwhile I am already pregnant and never planned to have my baby here in the UAE, my visa is also cancelled so I could go back home, again they cancelled the flight on the 7th July, I called to ask when is the next repatriation flight they told me no repatriation flight except until August 3. I visit them yesterday 9th July and to my surprise, I heard that there was a repatriation flight that left a day before which was on the 8th July and also another one is scheduled for 14th July meanwhile I called and kept calling and even use their chat platform just to let me know if there is any repatriation flight to Nigeria, but seems all the customer care I spoke with were poorly informed, how can you as a customer care or telephone operator or ticketing officer and you don't know there is a repatriation flight just to inform your clients. The biggest shock of my life was the lady at the ticketing office on 8th July around 2 pm -5 pm she shouldn't be working as a customer service personnel at all, she is badly mannered, she does not display any form of empathy all, I explained my situation to this lady and what she said was "all flights for July has been cancelled and it's not only you". My point is if you cancelled my flight and I already told them my situation why cant they just inform me that theren is a repatriation flight they just displayed a nonchalant attitude, meanwhile i have been following up with their flight for more than a month and several repatriation flight left and still non of them informed their customers about this, they are only happy to cancel your flight taking advantage of the situation without even informing of the next and available options for their customers. Till now I have not been able to get any ticket and I have to leave Dubai this month July, 2020 unfailingly and I heard there is a repatriation flight for 14th July still they have not been able to put me on this flight despite my condition.