Emirates

Kuala Lumpur to London Heathrow on 5th January 2014. The prices are reasonable and the service is quite good. 2 years ago I felt the attitude of the cabin crew was poor so I avoided the airline after that. The staff were not responding to calls and was even rude to passengers. This year I thought I'd use Emirates again. I rang my call button twice and both times it took them more than half an hour to respond. They just didn't seemed bothered about serving. The food was served very late. In summary Emirates is a good airline but they just need to buck up with the cabin crew service.

MEL-AKL-MEL A380. Check in was easy and pleasant staff onboard were professional and helpful. Emirates are fantastic when travelling with children. A380 aircraft is comfortable and pleasant to travel in and the bar at 40 thousand feet a wow factor. Food was good for airline food. Ice entertainment excellent. I would recommend.

GLA-DXB-BKK-DXB-GLA. I flew from Glasgow on the evening flight to Dubai on EK 026 on 10 Dec and have to say the service from the cabin crew was outstanding and very friendly. Meals and drinks were given in good quantities and the service was fantastic for a night flight. Well done However next flight on EK 372 to Bangkok on the A380 was appalling and inappropriate for the standard of Emirates. No bar service bad food and poor cabin crew. I feel bad in saying this. Return flight was on 07 Jan on EK 371 evening flight to Dubai service was again outstanding friendly cabin crew poor food as only breakfast but it was a late night flight. Good full bar service and outstanding cabin crew which did an excellent job. Last flight was on EK027 and the cabin crew were excellent food was very good and a good bar service which was up to Emirates high standards. I have been flying with Emirates for over 10 years and reached Gold status but now have Blue status. I feel that overall Emirates is excellent good value for money have excellent cabin crew which fly on modern aircraft with a good safety record. The downside is the A380 flights are a hit and miss and overrated. Also I feel Emirates has expanded too quickly to take on other middle east airlines and that the Emirates high standards are falling.

SYD-AKL-MEL A380. Very disappointing I have flown Emirates about 10 times and it is consistently deteriorating now to the point where it is not worth bothering with. The previously generous and hi-spec economy meals have been replaced with a smaller tray with much lower quality food. The crew on both flights were unprofessional to the point of it being quite sad on the first flight the service was a shambolic mess and on the second they were far more concerned with flirting with each other and chatting rather than serving passengers. Call bells were never answered meal service took far too long on both flights and the toilets were utterly revolting despite the newish aircraft. Only good part is the IFE. Sorry to say I won't fly Emirates ever again.

DXB-FCO-DXB with A380-800. Wonderful experience starts at the A380 dedicated hub a modern brand new mall with excellent food and shopping offering. Boarding despite the aircraft size and the number of fellow passengers is fairly fast. Seating is spacious and the seat when laid back moves both the back and the seat giving the feeling of having double the inclination and increasing the comfort. Food was served and it was very tasty probably one my best experience in economy class. The entertainment screen was outstanding endless channels games and not to mention the WIFI available onboard and the fact that mobile was working perfectly while cruising at 39000 feet. Amazing experience for an economy class flight both outbound and inbound.

Flew from Melbourne to Singapore on First with my wife. Two cars came to pick us up from the hotel and after insisting that one is enough for both of us and our baggage I sent of the other car. Check-in was pretty quick and the staff at the counter noticed that it was my wife's birthday so he chatted with us while processing our baggage. Immigration clearance was done swiftly with the fast track card. Spent an hour at the lounge before making our way to the boarding gate. FAs welcomed us warmly and ushered us to our suites. I have planned to surprise my wife with a cake so I arranged for it over the phone with Emirates contact centre way before my travel date. The suite was big as A380's (We flew on a B777-300ER) and the crew were excellent. Pre-take off drink with nuts Arabic coffee with dates cold towels Bvlgari amenity kits Pyjamas and Menu card were distributed while taxing for take-off. They offered an a la carte dinning with wide variety of selections. The food was fantastic. Especially the Arabic mezze (a must try). Restaurant quality food and the service were efficient. Plates were cleared promptly and the next course was served on time. The chief FA came by my seat and requested to meet him at the business class galley so that we plan for the surprise without attracting too much attention from my wife. He showed me the cake and I bought a gift from the on-board DFS. They brought the cake with tiny lights around it and greeted her. They took plenty of Polaroid photos of us. It was a very memorable flight for both of us.

I flew with my husband on our first Emirates flight on EK434 and EK435 Business Class to Brisbane in November we usually fly BA or Singapore Airlines. I have a few comments to make on the trip first of all the food and drink service was appalling. We had to wait for service were omitted on several occasions and by the time the drink came around the meal was finished. I asked for drinks on a number of occasions and didn't get it even using 2 different male/female cabin crew. I had to get up myself and go to the bar for water on several occasions to find the staff chatting quite happily in the rear oblivious to the alert light I had pressed for assistance . But the most disappointing part of the trip was on the short stopover in Dubai business Lounge on the return flight we expected to have a shower and change. The facilities in Dubai were pathetic there were queues and the turnover in cleaning the shower cubicles was painfully slow. We gave up and continued on our journey without refreshing the Business lounge in Dubai leaves much to be desired it is difficult to find food and the way it is designed could definitely be improved. After British Airways and Singapore Airlines and Qantas we would put it bottom of the list.

ZRH-DXB-MRU 8/12/13 Business out. Business is is OK but not "world class". Staff are attentive but not all the time ! Return in economy. Emirates economy must be one of the most uncomfortable experiences of any airline. 10 seats abreast on a 777 no footrest on the DXB-MRU leg on an old aircraft. Emirates must be one of the most overrated airlines on this site.

We were a group of 4 that flew AKL-MEL in EK 403 (QF 8761) on Dec 25. It was a very pleasant flight with A-380.

The chauffeur arrived at the hotel on time and helped us to load the luggage and drove us to the airport on a Holden Statesman car. The Emirates Check-in counter is the first counter in the row which is quite convenient. Check-in was swift and we were handed a pre-clearance form along with our boarding passes. We cleared past the baggage screening and emigration in a jiffy. We made our way to the Emirates lounge located right above the departure hall. At the boarding gate they have a separate pathway for First and business class passengers. The FAs welcomed us and guided us to our suites. We were given a pre-take off drink cold towel and Arabic coffee while we waited for rest of the flight to be filled up. A FA came to my suite and introduced himself and gave me a Leather bind menu card and told me that it's not an a la carte dining that night as it was just a four hour flight. Right after the take-off the FA came to take the dinner order. I ordered a Mocktail while waiting for my dinner to be served and it was served promptly with warm nuts. Dinner menu and the choices were pleasing and the food was great. We decided to shower the shower attendant notified us once the shower was ready. The shower was huge and had two types of timeless spa products. A series of shower gel shampoo and moisturiser for relaxation and another series of products to feel refreshed. Other amenities such as razors shaving cream moisturiser cologne and hairdryer were available too. When I returned to my seat the FA came with a detox drink and asked if I wanted the bed to be made. I relaxed at the bar's lounge seats while waiting for bed to be made. When I returned the seat was made flat and all set comfy with mattress duvet and a Godiva chocolate placed on my desk. Overall it was a pleasant flight and great service.