✅ Trip Verified
| Jakarta to Denpasar BaliS on 06 January 2021 as part of Family trip to SE Asia. Bali requires a valid PCR Test to enter and we were told to validate our papers at a validation desk at the airport before we can even check-in. Check in was done really quick. We waited at a gate area where there were 3 other airplanes were parked so it was quite crowded and only after other flights took off we were able to get some seats close to the gate. The boarding was done old style, Business class first then Economy all at the same time. However they did not announce to prepare the PCR Test to show at the gate, so after we showed them our passports I have to fish for the PCR Test papers from my rolling bag for the gate agent when we were already at the gate and she asked for it. Or perhaps she just did it randomly because we're not locals, I don't know. The airplane is a 9 year old B738 (PK-GFS) that is still in good condition and clean, however we still sanitize the tray table, seatbelts, screen and armrest with Clorox wipes. The seats are large with ample legroom, and the touch screen even though smaller but still very bright and watchable. They do not have a large selection of movies and music available but more than enough for this short 1.5 hours flight. They still use the two-prong jack so we cannot use our wireless transmitter (3.5" jack) and bluetooth headphones, but have to use the provided free headphones. The FAs were very courteous and polite, they are super friendly and helpful, and also cheerful in their disposition when interacting with passengers. No wonder GA FA's won awards years in a row for being the best FA in the world! Even for this short flight we got a snack box with savory pastry, cake and a granola bar, and a bottle of water. The FA's also offer drink service along with the snack box. They apologized that due to Covid-19 they can no longer offer hot meal but only snack box in this (short) flight. Very good engagement, again, makes me realize why they were the best FAs! We left 27 minutes behind schedule due to some late passengers, but were able to arrive 12:26 PM local time, 14 minutes early from our scheduled arrival. Even in this short flight the service is great, and the spacious seats and (even though rather limited) entertainment makes flying Garuda Indonesia a great experience. Other airlines especially in US should learn a lot from Garuda on how to make a flight that is enjoyed and not dreaded by their passengers.