Garuda Indonesia

✅ Trip Verified | Jakarta to Amsterdam. Great flight! Scored an entire row of 3 seats so could lie down to sleep, too. Food was the only disappointment, with limited selection and poor quality. Selection of movies offered featured too many Indonesian ones, but enough Western ones to fill one flight's time. Crew lovely, ready to give extra drinks at any time upon request.

✅ Trip Verified | Surabaya to Jakarta. A nearly full flight. The seats were comfortable, the on-screen entertainment identical to that offered on Garuda's long-haul flights, but the in-flight meal just a very basic snack.

Not Verified | Surabaya to Tokyo via Jakarta. I can understand why Garuda Indonesia received 5 stars for their cabin crew. On this occasion, I wanted to refund my tickets regarding the coronavirus pandemic. I called the Call Center regarding the refund policy and they said that it is possible to get a cash refund. So, I decided to ask for a refund the next day. I went to the Ticket Office to be told that my tickets cannot be refunded for cash, and the cancellation also incurs penalties. At first, they told me that cancellation will incur only 2 million IDR, but in fact, I still got charged with tax. In exchange, they offered me a voucher that is exclusive to this airline. The voucher requires me to travel back and forth only to redeem it before use, and the one-year expiry date is a let down.

✅ Trip Verified | Bangkok to Jakarta. The booking process with their website was a nightmare, attempt to put my KE frequent flyer number were rejected, choosing special meal was hard. The food serve for an evening flight was a lunch portion, however tasted pretty good. Bangkok check in queue took hours and arrival was confusing even at their best hub at CGK Terminal 3. The cabin interior was overdue for an upgrade, however legroom was great.

✅ Trip Verified | We flew with Garuda to Bali and back. Their service in-flight is very friendly and good. Checking in at AMS was a tiny bit of a hassle, due to the fact that they let this be handled by Swissport - they just changed this, so we didn't know beforehand. Checking in at DPS however was fine. Due to COVID-19 we needed to go back to NL a week early. Garuda offered special treatment as rebooking could be done at no additional cost (!!) which is very generous from them I think (in comparison, KLM, our national carrier in NL stopped flying at all!). I chat with the Garuda team online at saturday morning about our situation, and, believe it or not, that same evening we could fly back to AMS at 19:05! How's that for service? Checking in at DPS was very friendly and helpful. They arranged the new boarding passes for us so we could get back to NL safe and sound. Arriving in AMS we unfortunately found out that our baggage didn't come with us. In these rare conditions, due to the COVID-19 outbreak, a lot of people took extra baggage with them and Garuda was forced to leave a lot of it behind. I heard from multiple other people they had the same issue, but the baggage arrives fine a few days later. At this time of writing we don't have it back, but it has been just one day, and we should get it in about 3 days - so we don't worry too much about this. All in all, flying with this Asian airline the first time, was very pleasant. Seats of the flight (777-300ER 3U3) were quite large and spacious, but we are just shorties (1.7m) so no leg problems here. As we had a free seat next to us on both flights, we had plenty of space. The in-flight services (beverages and drinks) were also fine. We had chicken, rice and some veggies and another time we had salmon, rice and veggies. In between we got some bread and other small snacks. It was so unfortunate for the stewardesses to need to wear masks, as they all looked so friendly. In-flight connectivity was superb, compared to (for example) United, the Wi-Fi speed was so fast that you could even stream movies from Netflix or Prime most of the flight! Also, the pricing for Wi-Fi was acceptable at around 20 euros for 24 hours. As a conclusion I can really recommend flying with Garuda when you're flying from AMS to DPS (or the other way around). They offer very good service, bigger seats and most important, customer comes in front of money-making. Where our national carrier KLM just stopped flying at all, Garuda keeps flying for at least another week to get passengers back home in these difficult crisis times.

✅ Trip Verified | Flew GA683 from Sorong to Jakarta. The check-in area in Sorong airport is quite small, however, the check-in staff were able to handle the large numbers of passengers in a timely manner. We pulled back from the gate a little behind schedule, however, we landed in Jakarta 10 minutes ahead of schedule. The cabin crew were very welcoming and the service throughout the flight was excellent even though the cabin was full. I really appreciate the Garuda Indonesian cabin crew with their positive and friendly attitudes. They go out of their way to make you feel very welcome. After arrival in Jakarta, it took only 10 minutes for my baggage to come out. Overall another great service from Garuda Indonesia.

✅ Trip Verified | Flying Garuda Indonesia on a short-haul flight along with my wife and 8-months old son in Economy Class. It was a busy Sunday afternoon in Adi Sucipto airport, but the ground staff processed our check in with genuine hospitality. On board, the crew welcomed us warmly, engaged with my son and consistently demonstrated helpfulness and friendliness despite the flight being full both in Business and Economy Class. The snack served in Economy Class was two breads, a pack of nuts and a bottle of mineral water. Garuda has added to capacity in some of its Economy Class planes, making the seat pitch and leg room less narrower and for me personally less comfortable. The flight could also have been more enjoyable if Garuda added more movie selection in its in-flight entertainment system. The flight departed and landed on time. We appreciated Garuda for bringing us back to Jakarta safely.

✅ Trip Verified | Flew Jakarta-Sorong on GA862 the overnight flight. The check-in process was fast and efficient as was the security check. The lounge was quiet as it was late evening, however snacks and soft drinks were available in several area's within the lounge. The Boarding process was controlled and the cabin crew gave a very warm welcome upon boarding. We pulled back from the gate on schedule, however we had a long taxi to the runway, however that did not impact the arrival time in Sorong. Once airborne the cabin crew offered a selection of meals, however I opted for a sandwich. Prior to landing in the cabin crew again offered snacks and warm and cold drinks. Baggage was delivered very promptly i.e. approx. 5 minutes after arrival. Overall great flight.

✅ Trip Verified | Very disappointed with our flight from Bali to Sydney. The air conditioning was freezing cold or absent so we spent the night trying to get warm or get some air. Food served to me was horrible. My mother in law is a diabetic and fortunately we had some chocolate bars with us for her to eat.

✅ Trip Verified | Beijing to Denpasar Bali. Disappointed by Garuda Indonesia on this specific service, especially when compared to their other A330 flights from Denpasar or Jakarta to Australian destinations. The aircraft is older than most other A330 services (built in 1998) and its interior appears to have stayed the same, with no inflight entertainment screens, comparably tiny overhead baggage bins, seat pitch of around 31 inches in an all economy layout. It seems like GA operates most of its oldest aircraft in all economy configurations on flights from Indonesia to Beijing, due to the comparatively high percentage of tourists who are very sensitive to price. However, at a similar price to other both Chinese airlines and international ones offering a connection, it's definitely a hard one for GA to stand out from the crowd, even if at a comparatively lower price. However, on the good side, the fantastic cabin crew service as well as its food is still shown on this flight.