Garuda Indonesia

✅ Trip Verified | Strange Carry-on luggage policy. Basically your carry-on luggage must fit into some strange metal frame the airline invented to measure your cabin baggage size. My luggage is sold as cabin baggage and all airlines I flew so far have allowed me to carry on this luggage into cabin. I flew Garuda from ICN to DPS right before and I could bring my cabin luggage into my seat and compartment. But suddenly I was not allowed to carry the same one into the cabin in this domestic route because mine does not fit into their metal frame. Of course they asked me to check in and charge me extra cost. I think it is a new scam that the airline invented to hassle passengers and to take your money at the airport. Be careful about your so-called cabin baggage when you fly this hopeless one. We fly FSC, instead of LCC, expecting some margin of leniency. But this Indonesian one does not have such a professional leniency.

✅ Trip Verified | Flew GA 88 Jakarta to Amsterdam. Garuda-Indonesia arranged a car to pick me up at my home and drop me off at Terminal-3. At the Drop off area Rudy from Garuda-First Class Team was on hand to assist me with Check in and security process. Traveling with Garuda in Business or First Class there is a special lane in the immigration, which can be used, and this is quite fast even when the airport is busy. I was then taken to the First-Class lounge where full A La Cart dining is available; however, I just went with the fruit platter as I wanted to wait for the on-board meals. The service team in the lounge are most helpful. When I it came time to board the aircraft, I was assisted by Rudy from the First Class Team who helped me through the boarding gate and on to the aircraft. At the aircraft door I was meet by the cabin crew Vivi, Jayanti, Inggo and Chef Sansan who give me a very warm welcome and guided me to my seat. The overall ambience of the First-Class section is excellent, and the crew keep the toilets exceptionally clean. The food and drink menus were extensive, and meals can be served on demand, and I enjoyed both meals severed. The onboard wif-fi had excellent connectivity. Garuda Indonesia First Class service is outstanding as they also include access to the VIP Lounge in Amsterdam Schiphol airport and all formalities for my transfer flight are taken care of including immigration.

✅ Trip Verified | Garuda Indonesia did a flight reschedule for January 2025 as they forgot to account for daylight saving time and shifted departure time from Sydney to Bali one hour earlier. This is a transit flight booked through a third party ticket agency so I asked to cancel that flight but was rejected and made to pay penalty fees for the time change. I was slapped with a rule that "flights reschedule within 90min time frame is not entitled to full refund". How can a National Carrier not know and account for daylight saving time when publishing flight schedules? And how can they still force customers to board the flight when they have rescheduled it and not according to the original time it was booked?

✅ Trip Verified |   Flew GA-89 from Amsterdam to Jakarta from Berlin October 2024. I started my journey from Berlin to Amsterdam and upon arrival in Amsterdam Garuda had arranged for the VIP centre team to pick me up at the gate. They brought me directly to the VIP lounge where all formalities were carried including immigration. When it came time for boarding, I was driven to the aircraft and boarded immediately. I was welcomed at the aircraft door by the cabin crew Victor, Rika, Herlin and Fauzi who provided me with an outstanding service throughout the flight. The onboard service throughout the flight was excellent as was the selection of food, drinks, and snacks. I had lunch which I really enjoyed the food as it was very well presented and tasted even better. The overall service provided from boarding, meal service, table service cleanliness of the bathrooms etc. was outstanding and I would like to say a big thank to both the cabin crew and Jakarta ground First Class Team for an providing me with outstanding experience. We arrived in Jakarta on schedule, and I was meet at the aircraft door by First Class Team member Hilman who escorted me through immigration, customs and out the car provided by Garuda to take me to my home.

✅ Trip Verified | Flew GA 863 Sorong to Jakarta. Check in although airport was busy the check in was fast and efficient. The Business Class lounge in Sorong is operated by a 3rd party and has very limited food, snacks, and drinks. Boarding was well controlled, and we pushed back from the gate on time. The flight itself was very good as was the onboard service from the cabin crew. I had ordered a special meal and it was served on request. We arrived in Jakarta on time, and I was met at the aircraft door by Vianda from the Garuda PSA ground support team, and she assisted me obtaining my luggage and escorted me to car that was provided by Garuda Indonesia to take me home. Another outstanding flight on Garuda Indonesia.

✅ Trip Verified | My wife, our 1-year-old child, and I booked a flight from Bali to Jakarta with Garuda Indonesia. When checking in online, it wasn’t possible to check in my wife and our child together—only I could check in. At the check-in counter, we were seated separately across the plane. This meant my wife had to manage everything on her own with our baby and all our belongings. Everyone understands how impossible this is when boarding a plane. Thankfully, my wife initially had a window seat, allowing her some privacy to breastfeed our baby. But at some point, we were switched because another family with a baby was seated in the same row. I still don’t understand why that was necessary. After the switch, my wife ended up in a middle seat, making feeding much more difficult. On top of that, we had to fly with a crying baby, feeling stressed, and with a 2-hour delay. I always thought Garuda was one of Indonesia’s best airlines, but this experience has proved otherwise. It’s unfortunate that we had such a bad experience with Garuda. Others may still think it’s a great airline, but for us, flying with Garuda is over. We’ll choose other Indonesian airlines from now on.

✅ Trip Verified |   I flew on GA-88 from Jakarta to Amsterdam September 2024. I was picked home from my home by a car provided by Garuda-Indonesia. I was taken directly to the Soekarno-Hatta Terminal-3 airport where Herbert from the Garuda First Class Team was waiting for me, and he assisted with check-in, security, and immigration formalities. I was then taken to the Garuda First Class lounge and there are full pre-boarding La carte meal service available as well as snacks. When it came time for boarding Herbert assisted me and I was able to board the aircraft directly. Upon boarding I was welcomed by Zevanya, Sarah, Agnes, and Chef Wriadana who took me to my seat. I was quite tired from previous flights; therefore, I only drank water prior to takeoff as I wanted to sleep. I had an outstanding sleep and when I woke up the cabin crew were available to provide warm drinks and snacks. There was a very good selection of food onboard and the menu would satisfy all tastes. I chose to have my breakfast approx. 2.5 hours prior to landing and I was extremly happy with what was provided as it exceeded my expectations. The overall service provided from bedding down service, meal service, cleanliness of the cabin and bathroom etc. was outstanding and I would like to say a big thank to both the cabin crew and Jakarta ground First Class Team for an providing me with outstanding experience. Upon arrival in Amsterdam, I was met by the Schiphol VIP Center team who met me at the gate and took me to the VIP center were all immigration and check-in facilities for my connecting flight were carried out. This is another outstanding service provided by Garuda-Indonesia.

Not Verified | We booked bassinet seat as I have a 6 months old baby and was asked by the cabinet crew to move to a regular seat because the bassinet is so low it will be uncomfortable for the passengers next to me! I’ve never seen such poor placement of a bassinet in my life. Had to fly with the bassinet on my knees with no ability to move my legs the whole time. Miserable customer service by staff

✅ Trip Verified | I flew Garuda-Indonesia on GA682 from Jakarta to Sorong as it is night flight it leaves Jakarta just after midnight and arrives in Sorong just after 06:10am local time, however the flight duration is approx. 4 hours. At check in I was met by Garuda service Team member Hariyanto, and he helped and assisted me through security and into the lounge. As it is a late-night flight the lounge was not so busy, however there were sufficient snacks and drinks available and there were service team members were on hand if required. The Boarding Gate was No. 24, which is quite some way from the Lounge, therefore Hariyanto arranged for transport to the boarding gate. Upon arrival at the gate, I was able to board straight away. The business class section was full, but there was sufficient baggage space for my carryon luggage. After takeoff I was offered a selection of meals. The meals and drinks were more than sufficient for a flight of approx. 4 hours. The cabin crew were very engaging and helpful throughout the flight, even though they were quite busy with a full business class section. Overall, a good flight considering it is a night flight and short to medium duration.

✅ Trip Verified | Flew Garuda Indonesia from Singapore to Jakarta on the early morning flight. Check in is at Terminal-3, however the aircraft departs from Terminal-1 not great, however quite quick to get to Terminal-1 via the inter Terminal Train which takes less than 10 minutes including waiting time. The check in team were quite friendly and helpful and going through immigration in Singapore Changi airport is great as you can use the auto gates. Boarding the aircraft started early and we departed from the gate ahead of schedule and landed in Jakarta 30 minutes ahead schedule. Onboard the flight the service was very good with two the excellent cabin crew members serving us and they were Frida Mersiati and Utami Wigoti. Thank you both for great onboard service and the excellent breakfast meal. Upon arrival in Jakarta, I was meet by Rudy from the PSA Team who helped and assisted me via immigration, baggage collection and through customs out to my car. Great overall service.