✅ Trip Verified
| We flew with Garuda to Bali and back. Their service in-flight is very friendly and good. Checking in at AMS was a tiny bit of a hassle, due to the fact that they let this be handled by Swissport - they just changed this, so we didn't know beforehand. Checking in at DPS however was fine. Due to COVID-19 we needed to go back to NL a week early. Garuda offered special treatment as rebooking could be done at no additional cost (!!) which is very generous from them I think (in comparison, KLM, our national carrier in NL stopped flying at all!). I chat with the Garuda team online at saturday morning about our situation, and, believe it or not, that same evening we could fly back to AMS at 19:05! How's that for service? Checking in at DPS was very friendly and helpful. They arranged the new boarding passes for us so we could get back to NL safe and sound. Arriving in AMS we unfortunately found out that our baggage didn't come with us. In these rare conditions, due to the COVID-19 outbreak, a lot of people took extra baggage with them and Garuda was forced to leave a lot of it behind. I heard from multiple other people they had the same issue, but the baggage arrives fine a few days later. At this time of writing we don't have it back, but it has been just one day, and we should get it in about 3 days - so we don't worry too much about this. All in all, flying with this Asian airline the first time, was very pleasant. Seats of the flight (777-300ER 3U3) were quite large and spacious, but we are just shorties (1.7m) so no leg problems here. As we had a free seat next to us on both flights, we had plenty of space. The in-flight services (beverages and drinks) were also fine. We had chicken, rice and some veggies and another time we had salmon, rice and veggies. In between we got some bread and other small snacks. It was so unfortunate for the stewardesses to need to wear masks, as they all looked so friendly. In-flight connectivity was superb, compared to (for example) United, the Wi-Fi speed was so fast that you could even stream movies from Netflix or Prime most of the flight! Also, the pricing for Wi-Fi was acceptable at around 20 euros for 24 hours. As a conclusion I can really recommend flying with Garuda when you're flying from AMS to DPS (or the other way around). They offer very good service, bigger seats and most important, customer comes in front of money-making. Where our national carrier KLM just stopped flying at all, Garuda keeps flying for at least another week to get passengers back home in these difficult crisis times.