"Worst airline ever"
B Cowell (United States)
✅ Trip Verified | Orlando to Hartford. Worst airline ever for both service and cost. Not even a glass of water is free on these economy flights. Not worth the savings in flight cost for the discomfort of the seats which, by the way, has the smallest tray tables ever seen. Additionally, every other airline I’ve used permitted a standard carry-on. Not this one. They make up the charges for each ticket by charging for a standard carry-on; and if you checked in online you’re suckered for the cost of that standard size bag. $65 at the gate. And forget the $9 Fare club. A bigger rip off. Before you purchase,see where they travel. It’s extremely limited. I’m committed not to using this airline again.
| Type Of Traveller | Solo Leisure |
| Cabin Flown | Economy Class |
| Route | Orlando to Hartford |
| Date Flown | November 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"my first and last time"
Sharron Williams (United States)
✅ Trip Verified | Fort Lauderdale to Montego Bay. Booking with Spirit Airline was my first and last time! I paid 580.00 for a round trip ticket and drove 8 hours to catch the cheap flight. Only to end up spending over 200.00 to check baggage. Forget snacks and drinks because it cost extra as well.
| Type Of Traveller | Couple Leisure |
| Cabin Flown | Economy Class |
| Route | Fort Lauderdale to Montego Bay |
| Date Flown | November 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"multiple hidden fees"
D Berch (United States)
✅ Trip Verified | Baltimore to Tampa. First and last time flying Spirit Airlines. Total rip off with multiple hidden fees. Around $3 for m and m’s on the plane. Super small seats. This is not the cheapest airline after you factor in hidden cost.
| Type Of Traveller | Couple Leisure |
| Cabin Flown | Economy Class |
| Route | Baltimore to Tampa |
| Date Flown | November 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"lack of notice and honesty"
M Kemp (United States)
Not Verified | Las Vegas to Seattle. I didn’t mind the individual charges for bags, seat selection, in-flight drinks/snacks, and pretty much every other service that is normally bundled in the mainstream airlines’ ticket prices. Bringing the cost of the ticket to within $100 of the larger airlines for the same flight. What I did mind was the lack of notice and honesty when our flight was delayed. Their consolation was a $50 voucher, which was not offered and had to be asked or threatened for. Basically $50 to get kicked in the nuts again in the future. Thanks. Next time I’ll just spend a little more for less aggravation.
| Type Of Traveller | Family Leisure |
| Cabin Flown | Economy Class |
| Route | Las Vegas to Seattle |
| Date Flown | October 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"charged 3 different times"
Melissa Taylor (United States)
✅ Trip Verified | Houston to Chicago. While in flight I ordered a coke (Because Spirit doesn't give you a complimentary drink) Since that flight I was charged 3 different times for different beverages some more than one drink per charge. When I called Spirit about it they apologized but said they use an outside party and we should cancel our card through our bank. Excuse me? I didn't authorize/trust an outside company to use my card I authorized Spirit to use my card and I expect if a problem arises that Spirit stand behind its actions. Never flying Spirit again.
| Type Of Traveller | Solo Leisure |
| Cabin Flown | Economy Class |
| Route | Houston to Chicago |
| Date Flown | October 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"Do not fly this airline"
B Neal (United States)
✅ Trip Verified | Dallas Ft Worth to Ft Lauderdale. Do not fly this airline. I can't stress that enough. They are most assuredly "gangsters" of the air. Usually when a person is being spirited away, it means something bad is happening. Not only do they charge you for everything, I believe their prices are higher than better reputable airlines because of this. Their customer service needs to be improved. I just want to know what happened to the consumer protection agency? When all airlines are allowed to take your hard earned money, can use any excuse they want to not allow you to board the plane or remove you from a plane and then keep your money.
| Type Of Traveller | Family Leisure |
| Cabin Flown | Economy Class |
| Route | Dallas Ft Worth to Ft Lauderdale |
| Date Flown | November 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"Canceled our flight"
C Leeson (United States)
✅ Trip Verified | Detroit to Montego Bay via Ft Lauderdale. Worst airline ever. Avoid at all costs. Canceled our flight and did not notify us. Showed up to the airport and spent 4 hours trying to figure it out. Would not book us on another airline. Scheduled us another flight for following day costing us hundreds of dollars on our vacation. Worst experience.
| Type Of Traveller | Couple Leisure |
| Cabin Flown | Economy Class |
| Route | Detroit to Montego Bay via Ft Lauderdale |
| Date Flown | November 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"Disgusting experience"
Jordan Papp (United States)
✅ Trip Verified | Atlanta to Detroit. Avoid this airline like the plague. Once they finally cancelled my flight after 9 hours of delays for a mechanical problem, they put me in a hotel that was roach infested. Disgusting experience all around.
| Type Of Traveller | Business |
| Cabin Flown | Economy Class |
| Route | Atlanta to Detroit |
| Date Flown | November 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"seats are extremely tight"
J Yoakem (United States)
Not Verified | First off, wasn't thrilled about having to check in through a kiosk machine and paying $50 for a suitcase, but flying from Oakland to Las Vegas at least the person behind the check-in counter was at least kind enough to help us out when we had questions regarding using the self serve machine. Not so much coming from Las Vegas to Oakland the person behind the counter would not answer any questions would not do anything kept quoting the fact that is it a it is a self interactive kiosk to do your own check-in otherwise he needed to charge us $10 a person for any help. He would not even answer a single question was so rude. $50 each way for a 1 checked bag each way is very expensive, so maybe the flight being cheaper does not really matter because you're paying a lot more with a suitcase. Also, the legroom and seats are extremely tight - never will use this airline again.
| Type Of Traveller | Family Leisure |
| Cabin Flown | Economy Class |
| Route | Oakland to Las Vegas |
| Date Flown | November 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"Never use this company"
Jesse Springer (United States)
✅ Trip Verified | Horrible airline, horrible service, not cheap. Me and my wife and two children got tricked from a third party ticket, saying that we could bring carry ons. And I’m sure they are in cahoots. You can’t, and they charge 50$ per person per bag per way. So a simple trip from Hartford to Orlando cost us 680$ instead of $380 we were expecting, Then after paying all that extra for the bags, when we got there our bags are all damaged. They were previously brand new. We called when we got back because we were tired and were told it was too late to do anything about. Because 4 hours passed. Never use this company.
| Aircraft | A319 |
| Type Of Traveller | Family Leisure |
| Cabin Flown | Economy Class |
| Route | Hartford to Orlando |
| Date Flown | November 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
Boarding pass : see below
Checked bag : see below
Carry-on bag : see below
Big Front Seat pitch : 36 ins
Big Front Seat width : 20 ins
Economy Seat pitch : 28 ins
Onboard WiFi
Seat power
Audio / video
Buy Onboard *see below
Buy Onboard *see below