Spirit Airlines

✅ Trip Verified | This was my first experience flying with Spirit. I took time to read the guidelines and rules and knew what to expect. I brought a backpack only and my own snacks; it was only two 3 hour flights, so not a big deal. I brought my own entertainment. The staff I encountered were very friendly and helpful. The seats were comparable to the same class on Delta. For the price, I'll choose Spirit again.

Not Verified | I had a reservation to go to Las Vegas from NJ on Dec. 21st, 2024 with my family. The NJ flight was late which I was informed after leaving my house from Queens, NY to the way to NJ airport. At the departing time I was told that I will still get the connecting flight at Atlanta to Las Vegas. But when I reached at Atlanta airport the connecting flight left, and I contacted to Spirit representative by phone and in person, there was no option to go to Las Vegas for next two days, no hotel or food vouchers were given. Next morning I requested the Spirit representative to send us back to NJ or NY, and that was not even available. I had to find out other airlines and spent another $1923.92 to go to Las Vegas by Frontier airline and that was only convenience option for me. It was a traumatic experience for me with kids and family.

Not Verified | The 3rd time I travel with this people and is always the same story. Delay after delay, we were supposed to leave at 7:45am got to the airport at 5:15 am. We start boarding at 10:30am and airplane did not depart until around 11:00am. This airline do not give you even water or a soda for free and they solve the problem with 10 different people coming to said :I am sorry.

✅ Trip Verified | We checked our trip in kiosk at 3:40. Finally at 6:15 am the attendants showed to check us in. All with sour and arrogant looks in their faces. No smiles. No good morning. No welcome or sorry we were 2 hours late. The line was at least 100 yards long by 5am. I feel sorry for the ones that got in line around 5am. We boarded on time but we were 30 minutes late taking off. I saw the dozens that boarded late thru no fault of their own with stressed looking faces. You need to get your people in line. No need to be treated with disrespect. At least put a smiling clowns mask on them!

Not Verified | This airline is terrible. My 4 hour flight to Vegas Thursday morning actually landed 2 am Friday night because of all the delays. Then on my way home I got to encounter the rudest airline employee I’ve ever met. The staff working on gate 46 who helped load flight 995 to Nashville was horrible to this man for no reason the guy seemed so nice. I overheard and helped the guy out. Staff told the guy for some reason his bag won’t be classified as a personal item and ha has to pay for it. This man’s bag was was smaller than mine and definitely the size of an average person item. I paid the extra fee for the man and staff was so rude to me too. If you hate your job quit and don’t take it out on the people who pay you.

Not Verified | They were the cause of me missing my connecting flight because their first flight was grossly delayed and they would not approve a refund for the connecting flight labeling me as a “No Show” .. well they caused me to be a no show. So you are basically rolling the dice hoping they don’t mess it up or you pay.

Not Verified |Never fly with them. When we landed in St Louis we only received my kittens food bin and my duffle bag, my husband duffel bag and the kitty litter bin was left in Charlotte because they said there conveyor belt jammed. It took almost a week to get them here. And when I went through my bag yesterday I had ripped my bag but when I went through my bag 2 of my books was ruined and when I called for a full refund for my checked bags because my husband hadn't received his bag and the kitty litter bin they refused to give me my refund. Pay more and fly with someone else. These people are known to lose luggage big time. I do not believe that the conveyor belt jammed, I believe that because we only had 7 minutes left they didn't want to take the time and grab the last 2 items off the conveyor belt.

✅ Trip Verified | Skip this airline. Seriously. They just about ruined a trip that I was planning on saving up for for a year. I have a wheelchair and I had to check it of course. When I arrived at LAX and got it, it was all kinds of banged up. It was almost impossible to open and close and when it was finally opened, it moved all kinds of weird. And then filing a claim was awful. I had to jump through so many hoops. And forget about someone calling me back in a timely fashion from the mishandled baggage department. I’m so aggravated with them and myself for not checking the reviews.

Not Verified | I had purchased baggage online with the Spirit Airlines website, reached as explained 45 minutes before the flight. They did not allow me to board, stating you must be here 1 hour before, which the staff was able to tell me after checking for the 15 minutes which they wasted. I had still got 30 minutes, but they kept going at their own pace to verify and take their own time to tell me 15 minutes before they couldn't allow me to board, and there was no flight that could take me there for until next 24 hours. Not just that the airport staff continued to misbehave by insulting me as if I had committed a crime by coming 45 minutes early instead of assisting me swiftly get through in the bargain I missed by first flight and they would not even consider cancelling and kept it no show and returning only $105 from the $265 I paid saying that it was your fault and they could not assist anyway.

✅ Trip Verified | Prepaid for 1 checked bag and 2 carry-on bags to get reduced pricing. Checked in with only 1 checked bag and 1 carry-on bag. Spirit airlines baggage counter agent cancelled the unused carry-on bag and printed labels for the 1 checked bag and the 1 carry-on bag. A week later and still no credit issued. When I called Spirit Airlines customer service they told me I would have to prove that I only had 1 carry-on bag before they would issue me a credit. I suggested they check their own data records as luggage labels were only printed for 2 bags, not 3. Was told they wouldn't do that and no credit or refund were possible.