✅ Trip Verified
| I wanted a direct flight from Baltimore to Orlando to take our two boys to Disney for the first time. That was by far the worst experience of my life. I get to the airport more than an hour before our flight. Their check-in machines don't work. I asked for help, but no one was interested. There was more than 4 women behind the counter, doing nothing but chatting and checking their phones. When we walked over to one of them, who was extremely unfriendly and impolite, after fussing around for half an hour, one time they said they can't find our ticket, then they can find records of us paying for the luggage, then the printer is not work to print the tags. We finally get our luggage checked in, still don't understand what the problem was except, their employees are lazy and incompetent. We finally get through security and we get to the gate about 14 minutes before our flight. there was four of us. The gate door was still open and the plane still there. The check-in person mumbles and states that we missed our flight and we can't get on another flight. Considering that this was a morning flight. Yet not flights today or the following day. How about our luggage,? it's probably on the plane she said. After begging and arguing with her for a while, I realized that was useless. I needed to get to Orlando, so I call United, god bless them, they get me on a direct flight from IAD. So we took a cab to Dulles airport and we get on a flight on united. the difference was day and night. I called the the customer service, a woman that barely speaks english answers from the Philippines, I could barely understand anything she said. She told me basically tough luck, she's sorry but there is nothing she can do and I lose 2000K for my two tickets. I think it's crazy to have such an airline operate in this country.