✅ Trip Verified
| This was my first experience with Spirit Airlines. I had heard horror stories previously of Spirit and had consistently avoided them until today when it was what was available. My flight was purchased Jan 2 2021 for Jan 3 2021 at 1200. I arrived at the airport roughly an hour early, waited in line for 15 minutes at the self help kiosk to be told that I needed an attendant to assist me. The attendant then explained that I was too late to check in for my flight, this time frame had expired while waiting. I asked what my options were and was told that I would have to pay a $99 rebooking fee. I agreed as I needed to be in Austin for Business. Cue attendant's kiosk crashing (why we were waiting in the first place). Attendant calls Spirit I.T. (red flags galore). It's a woman in pajamas sitting a her kitchen table with kids...what? Kiosk comes back online, the conversation sounded frustrated and personal, but not technical (again...what?). The other 3 passengers behind me are experiencing the same error and watching these events unfold. One walks up next to me and asks attendant whats going on. She stops helping me, then checks his ticket, only to tell him that he is not going to be flying today as well. She turns her back on him to face me and explains the next flight is the next day. Fine. There is an overnight layover. Ok. They are not going to cover it or a hotel stay. Nope. Attendant then realizes that I'm not flying to Fort Lauderdale, Florida, I'm flying to Austin, Texas. Oh. There are no flights for 3 days on Jan 06. I explain that I can not travel then as my business in Austin is on the 5th and will have to contact my boss to explain situation. Spirit Attendant tells me to "hurry up" as they are closing down in 10 minutes(with more passengers in the same situation as me, at 1200, the same time as my original flight). At this point I did what I should have done the day prior, walked away without another word, and bought a ticket for slightly more money from American Airlines. It may have cost a few extra bucks, but as least I know that American pays their electricity bill and knows how to both fuel an airplane and land one. Never again Spirit Airlines, never again.