Spirit Airlines

Not Verified | We needed to change my ticket flying up to Newark. The customer service person hardly spoke English and got it wrong. Our ticket was changed to a later date, not an earlier one. Then it was canceled altogether. They gave us a $53 refund and wanted to charge us $359 for a new ticket. I have flown Spirit numerous times. I have put up with the poor service for the price. I will never fly Spirit again.

✅ Trip Verified | Their online check-in made me pay for an extra suitcase, when I only had one. So basically, I paid for 2 pieces of luggage when I only had one. I tried to resolve this at the counter. The agent couldn't help me. Took his time, casually asking 3 different coworkers where the manager was. When she finally arrived, she basically told me, in a very dismissive way, that there was nothing they can do at the counter to help me, and that I should call Spirit airlines to ask for a credit for the $85 (yes, that's how much they charge for a checked bag!). Spirit airlines, after my trip, they said there was nothing they could do to help me. No refund, no credit. Just screwed out of $85.

✅ Trip Verified | At MCO: At airport they made an announcement "if your boarding pass says you don't have a carry on but you know you should come to the desk". Why would they announce that unless they knew there were issues? Upgraded to comfy bundle so the carry on would be included. Was assigned seats 7c and 7b after paying the fee. Found out those aren't even comfy seats. Brianna Hill said "the computer obviously messed up so we'll refund you the upgrade fee and charge you for the checked luggage". Why would I pay extra money for the same seats included with my ticket? I paid the extra fee for baggage. Checked 1 bag and was charged $158. That's more than I paid for my ticket! The whole reason I paid to upgrade to comfy was because coming out of Milwaukee it was $70 for the one carry on so it was cheaper to upgrade. And now I have paid $158 for who knows what and $58 for the upgrade. They claim I'll be refunded the $58 but after this experience I'm not very confident that'll happen. The bag that they took fit into the carry on slot and they said "you can't have carry ons in the comfy section because space is limited" yet when you buy the comfy bundle it includes a carry on and a personal item. The entire time I was dealing with Brianna and Raul they were having a side conversation and laughing together not hearing a single thing I was trying to tell them. Another lady came over and I was thinking she would help me but nope. The man in front of me also didn't have a carry on listed on his boarding pass and they apologized and gave him one at no charge. Due to the time it took me at the counter there was a line of about 30 people behind me waiting for assistance and not a single person offered to open another line which in turn delayed boarding.

Not Verified | Horrible horrible service. Flight got canceled and they provided no accommodations to the stuck passengers because “it was not their fault.” Agents cut the call on your face when you tried to rebook, charged extra fees despite them cancelling, and gave misinformation causing us to miss another flight that could have fit the schedule.

Not Verified | This airline is horrible. Seats were disgusting, so much turbulence and the pilots said that there was not going to be any turbulence along the way. But also, I paid $20 for internet and food for $30. This airline is just disappointing to be honest, Food wasn’t even that good. At least the crew was nice.

✅ Trip Verified | Had a 4 hour layover with a baby that turned out to be even later got there at 2 left at 9. The person running the desk refused to make announcements for everyone to be posted on. Get on the plane as soon as I sit down the blonde flight attendant jumps me before I'm settled about my baby being in harness. Mind you the only time I had to take her out the last few flights were as soon as the plane started moving to fly up and to land. Was rude when I told her that's what I was told the last 3 flights and stared me down until I removed her all while trying to get up for another passenger to sit on the row and get my things situated. Then just before take off a maybe 4 year old little girl was screaming and crying having to go potty as she couldn't hold it any longer and it was hurting her to hold it. So the plane was stopped and she was able to go potty. And same rude attendant comes up to family and rude as all get out asked if she was in her seat and that because of her they had to stop the flight and that she should have gone potty first. Whole reason no one went anywhere was because we were told to stay close to the gate as the pilot could arrive at any time. Get a food voucher and not told it's for airport only so we get stuck with no food on the plane. And as soon as we land the gate connector wouldn't go to weight distribution. So no it wasn't a good experience. No communication for the people who PAID for this flight and the flight attendant was rude and lucky I needed to get home or something would have been said towards her poor attitude. Communication at the gate over vouchers needed to be announced so Everyone knew to use them before flight. It was a mess and not ok.

✅ Trip Verified | First I booked a round trip, and like a week later they force change my back trip to have a layover. For what reason? Why even let me buy it. Now I’m finally on the double distance flight reroute I was forced to take and my flight has been delayed by over an hour because they need signatures? How is it possible these people can’t sign a piece of paper. What a horrific experience. I ask if I can have drinks while I wait for this “signatures” they can’t figure out how to sign, and apparently they can’t serve on the ground?? Why, how does this happen.

Not Verified | My wife and I were in Orange County for the weekend and we booked a reasonable priced one way ticket to get back home to the Bay Area on 9/22/24. The flight boarded on time at 11:55am. We proceeded to all sit down and the flight crew went through the entire process then we started to back up and get get in line for take off on the tar Mac. Something happened to one of the engines before pre flight checking which ended up requiring us to come back to the terminal. Luckily the pilots trusted their guts and did not try taking off because it could have been catastrophic. Anyway we all get off the plane and wait for the maintenance crew to figure the problem out, after 3 hrs of waiting spirit cancelled the flight, they provided a 12$ per person voucher which I could not use for anything in the terminal other than carls Jr. On top of that the 12$ wouldn’t even cover a meal at carls Jr. so my wife goes to the spirit crew and sees what they can do about re-booking. Well the only options were to wait for another 3hrs in the terminal which would have put us at the airport for a total of 12 hours. So we decided to ask for a voucher for a hotel room and a rebooking for a morning flight. The lady at the desk was sure when she said we would get a hotel room, but we had to wait for 15 minutes for an email confirmation. Well we waited for another hour and half then called spirit corporate and relayed to them everything in this review I’m saying. Their response was we are within our home state and the policy does not allow for them to book us a hotel room. Well since their was a miscommunication on the spirit team we thought that they would help the customer out and hell is out. All in all they DID NOT DO ANYTHING for the care of well being of their customers. I will never in my life use this service I will not recommend them to anyone because no one should have to come out of pocket after a scenario like this. The customer is always right, spirit and the customer service team is cruel and uncaring to their clients.

✅ Trip Verified | They only offer automated bag check for self-tagged bags and the machines are very slow and don't work very well so the line takes about an hour. You have to leave an extra hour just to drop yourself tagged bag at Las Vegas. If you're a little slow and miss the 45-minute cut off, they charge you $99 to rebook your flight. Overall, the flight ended up being more expensive than flying Southwest before Alaska.

Not Verified | Long story short, they refuse to make things right when they poorly manage their flights, passengers, and communicate for people who have connecting flights. I’ll never fly with them again. They’re going bankrupt for a reason, look at their stock falling over the past 5 years.