"delay right before boarding"
John Kim (United States)
❎ Not Verified | Atlanta to Dallas. They update on our delay right before boarding time. Why can’t they update earlier? Told myself not to use this airline so many times, I guess need to stop using it anymore really. So many delays and cancelled flights. Hopefully not going to cancel this one tonight.
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | Atlanta to Dallas |
| Date Flown | May 2019 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"all tell you something different"
M Barmin (United States)
✅ Trip Verified | This is the worst company to deal with. We booked flights and then had an unfortunate death in the family. They instructed us to get a death certificate so they could process a refund. I spent 2 hours and 17 minutes only to be told No. we followed all the steps and was told No because they couldn’t process it. Not an ethical company! You can speak to 3 different people and they will all tell you something different. DO not use this unethical airline. I’m so frustrated.
| Type Of Traveller | Business |
| Seat Type | Economy Class |
| Route | Atlanta to Dallas |
| Date Flown | May 2019 |
| Value For Money | 12345 |
| Recommended | no |
"People should research airline policy"
Beth Hill (United States)
Not Verified | Fort Lauderdale to Columbus. People should fully research airline policy when flying for the first time. If you had you could have avoided 90% of your frustration. This is a no frills airline. I personally think the business model will be successful and works well if the customer knows what to expect. I have flown twice within the last six months and was a little suspect because of the low fares, but was pleasantly surprised. customer service was good, very smooth flight etc. Seats a little close together, but adequate. If you need free snacks, pillows, blankets, wi-fi you may need to travel with another airline. But if you need to watch your pennies like I do and don't mind a no frills bus ride in the sky this could be for you. We are planning another trip soon and will check Spirit first.
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | Fort Lauderdale to Columbus |
| Date Flown | April 2019 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"$145 cancellation fee"
Teresa Miles (United States)
✅ Trip Verified | Denver to Detroit. My flight was scheduled for almost 3 months from today (selecting that date wasnt an option). I called to cancel today. My flight was only $186 and they wanted to charge me a $145 cancellation fee. So, I asked how much to just change that date, she said $170 to change my date. I said that was ridiculous as it's almost double what I paid. She tells me that even if I cancel, I dont get any money back. The 40 something left would be applied as a credit. I explained to her that I was hanging up now, cancel my reservation and if their company needed money that bad they can just keep it.
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | Denver to Detroit |
| Date Flown | August 2018 |
| Value For Money | 12345 |
| Recommended | no |
"Worst customer service"
Darren Ingram (United States)
✅ Trip Verified | Las Vegas to Baltimore. Worst customer service I’ve ever had! This is the third time out of six redeye flights from Las Vegas to Baltimore that the crew acts like I’m a hindrance if I don’t want to fall asleep right when the plane takes off. When I asked for a cup of coffee or an alcoholic drink they act like I’m not allowed and I should be sleeping because of the rest of the plan. My service on a redeye should not be any different from my service on any other time during the day, especially when I have to show up and go straight to work. Some veterans at spirit understand and have good energy, but one woman in particular I have seen numerous times on my flights as a blonde who is now pregnant and gives attitude every single time. This is very poor advertising for your company and we shouldn’t allow people with bad attitudes to handle customers in the hospitality Environment
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Las Vegas to Baltimore |
| Date Flown | May 2019 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"the worst flight ever"
C Richards (United States)
✅ Trip Verified | Columbus to Las Vegas. This was the worst flight ever. Price for and over stuffed plane. This is the worst. They broke the tow bar and might have damaged the plane so we are not taking off in time and they never offered anything to drink for the inconvenience. I wish this flight would have been better there is no type of entertainment and you get a stuffed airplane and you hear every one having conversation this will not happen to me again. I will not fly this airplane again
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | Columbus to Las Vegas |
| Date Flown | May 2019 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"prices are incredible"
S Deane (United States)
✅ Trip Verified | Spirit Airlines prices are incredible. I'm usually able to put my bag under the seat at no charge. When I do need a larger bag, I check it since that's the cheapest. Here's the negative I've read : Pay for baggage - yes but you have to pay for bags on every airline except southwest. 2. Pay for drinks - yes but drinks cost the same if you buy it in the terminal. Pay $10 to print boarding pass at gate - I've never had to have my boarding pass printed at the gate or at check in. Leg room I don't find much different from other airlines. I recently read that spirit is adding wifi. Because of the cheap fare, I can survive without wifi. The seats don't recline but neither do they on other airlines - I wouldn't call my seat going back an inch reclining When I know I'm going to be flying, I just keep watching the fares. As a $9 Club Member, I've flown four times in the last six months for less than $50 round trip! Even if I purchased a bag and seats towards the front, my total would be around $150 which is still cheaper than most airlines.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Dallas to Denver |
| Date Flown | May 2019 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"terrible and so uncomfortable"
K Flynn (United States)
✅ Trip Verified | Dallas DFW to Phoenix. This was my first, and probably only flight, I've ever taken with Spirit. Everything started off well, on time flight, easy check in, things going great. The workers for Spirit were kind and welcoming. Boarded the plane, and I had the window seat. 2 people were in the others, so i asked them to move so I could get to it quickly - nothing out of the ordinary. There was a woman in the aisle and a man in the middle. The woman stood up and instead of the man standing or scooting, he sat on his seat which caused me to bump past him. Weird, but oh well. Throughout the next 2.5 hours, the couple took off their shoes - the woman her socks off as well. They were bumping into me while they rubbed each other's arms and legs. The woman was shaking the seats so much that I was being bounced around. She would bang her head on the person in front of her's seat and her hands on the tray table. Just very rude. They didn't wear seatbelts and the whole ordeal made me feel so uncomfortable. Especially when the woman put her feet ON the man's tray table and had him give her a massage. Keep in mind they were probably late 30's, early 40's, and I am in my early 20's. Overall, the experience was terrible and so uncomfortable. I couldn't wait to get off.
| Aircraft | A320 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Dallas DFW to Phoenix |
| Date Flown | May 2019 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"turned out a nightmare"
Nickala Smith (United States)
✅ Trip Verified | Orlando to Columbus. This is my first time ever flying and the experience what I thought would be exciting turned out to be a nightmare! Problem after problem I would never recommend this airline to anyone. If you don't plan on spending extra money that wasn't in your plans this is not the airline to go with if you want notification of any changes to your flight this is not the airline this is not the airline to go with. Money and inconvenience is what this airline is about. To sum it all up spirit airlines is a mess and I will never fly with them again.
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | Orlando to Columbus |
| Date Flown | May 2019 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"go with anybody else"
Jon Smith (United States)
✅ Trip Verified | Atlanta to Ft Lauderdale. Spirit Airlines is the worst airline, they didn't have a flight attendant show up. It absolutely wrecked my plans and cost me a ton of money. Never book Spirit Airlines, go with anybody else instead.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Atlanta to Ft Lauderdale |
| Date Flown | May 2019 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
Boarding pass : see below
Checked bag : see below
Carry-on bag : see below
Big Front Seat pitch : 36 ins
Big Front Seat width : 20 ins
Economy Seat pitch : 28 ins
Onboard WiFi
Seat power
Audio / video
Buy Onboard *see below
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