"Absolutely everything has a cost!"
Lina Contreras (United States)
✅ Trip Verified | Los Angeles to Fort Lauderdale. I've been travelling with JetBlue, American Airlines and other airlines for a very long time, however, I think I travelled with Spirits Airlines probably about 12 years ago. This time after all those years I took a risk to fly again only because my trip was arranged at the last minute given me no option but to fly with them. This time I realised that not only it's cheaper in some cases but the service is terrible. Absolutely everything has a cost! Even soft drinks including water, coffee and tea! Not to mention the fact that the chairs are the most uncomfortable, even the big chains offer at extra cost! I'm sure next they'll be charging to use the aircraft's toilets! Cheap becomes expensive. Sorry Spirits but not flying again even if it's free!
| Aircraft | NK310-NK339 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Los Angeles to Fort Lauderdale |
| Date Flown | February 2019 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"Horrible airline"
C Meares (United States)
✅ Trip Verified | Chicago to Orlando. Horrible airline and customer service is just as bad. My son was flying by himself, he was at the gate an hour and half early. The plane was boarding and when he got to the gate he was told to move to the side and wait until everyone boards the plane because he will be last to get on. Actual words, “ oh no you have to move to the side and wait, you’ll be last to get on”. He then has to wait another 15 minutes at the gate after everyone has boarded the plane to board the flight. Once he is finally on the plane stewardess removes another passenger out of their seat to make room for my son to have a seat. So not only are you making an experience bad for an unaccompanied minor you have now inconvenienced another passenger. Very rude and very unprofessional.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Chicago to Orlando |
| Date Flown | March 2019 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"I don’t appreciate being called a liar"
Brenda Cordell (United States)
✅ Trip Verified | Minneapolis to Atlanta with Spirit Airlines. Horrible when someone calls you a liar after all the hassle getting to gate. I was told my bag was no problem, no charge. Get to gate I was told they would never say that. I had no problem paying, just would have been easier and cheaper to check it in, also I don’t appreciate being called a liar at all and be told the wrong thing.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Minneapolis to Atlanta |
| Date Flown | March 2019 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"attendants were very nice"
H Mitchell (United States)
✅ Trip Verified | Thank you Spirit. This was an awesome smooth comfortable flight. My husband said best flight he's ever had. Flight attendants were very nice, seats roomy and comfortable. We had people telling us it would be the worst, so that's what we expected. I have knee troubles and was not bothered at all. Thank you again and please nobody listen to what others say because this was a great flight and we will use Spirit Airlines from now on!
| Aircraft | A320 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | Loveland to Denver via Orlando |
| Date Flown | March 2019 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"Very upsetting and disheartening"
Claudia Kechichian (United States)
✅ Trip Verified | Atlanta to Houston with Spirit Airlines. Horrible customer service and very unprofessional. Workers at gate made rude remarks and were whining about how difficult their job is which I'm sure it is but it is not for one to use it as an excuse to be rude to customers. This was our first time at this large airport and traveling with a toddler and yet the lady at the gate had to throw in how we were the last people boarding and that 200 hundred others made it on time. Very unnecessary especially without knowing everything we had been through that morning. Very upsetting and disheartening. I would rate my experience as a 0 if possible. If only I could have recorded her horrible words.
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | Atlanta to Houston |
| Date Flown | March 2019 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"will not use them again"
Kelly Bellon (United States)
✅ Trip Verified | Chicago to Tampa. Worst Customer Service I’ve experienced. Was at the gate 17 minutes ahead of time and they were announcing last call and were closing the door so we went up and got a “sorry I already closed the door” from the girl at the gate. The door just closed and the plane did not move for almost 20 more minutes after, yet we couldn’t get another flight until the following night - definitely will not use them again.
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | Chicago to Tampa |
| Date Flown | March 2019 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"really did not care"
Michael Neville (United States)
Not Verified | I had a layover in Fort Lauderdale going to Hartford and we were stuck on runway for 45 minutes because the plane had no place to dock. When the plane finally docked me and about 8 other passengers ran to the Hartford gate only to find out the gates were closed. Although the plane was still there. The staff for Spirit was no help at all and didn’t seem to even care about my well being. I waited in customer service for an hour and a half to reschedule a flight for the next morning. Spirit offered me no place to stay at all. This shouldn’t have happened in the first place at all. There other flight should have been notified of the plane being on the runway for 45 minutes but it was not done at all. Once again the customer service agents really did not care. They essentially said to me your on your own for now. It is extremely safe to say that I will never be doing business with Spirit Airlines again. For future reference I recommend you communicate better with your other flights and staff about situations like this because this is ridiculous.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Tampa to Fort Lauderdale via Hartford |
| Date Flown | March 2019 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"horrible customer service"
Alfredo Cruz (United States)
✅ Trip Verified | Fort Lauderdale to Managua. This is absolutely the worst experience I’ve had with this airline, do not use their service, stick with another airline, I had my flight delayed 2 times having to wait 3 hours to finally board and then in the middle of our flight having to be told that our flight is heading back because of bad electrical navigation system? I though the delays were to fix it like they said they would? And also I thought they would change our airplane if they couldn’t fix it like they said? What a bunch of liars, I’m still here along with the rest of the clients in the airplane finding a way for us to reach our destination as soon as possible because vouchers for future flights is not acceptable! It’s disrespectful to even think I would use this airline again, Bottom line horrible experience, horrible customer service horrible in general. Stay away.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Fort Lauderdale to Managua |
| Date Flown | March 2019 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"bad customer service"
Tawnya Wahab (United States)
✅ Trip Verified | When my flight was canceled. I called Spirit to see what my options were but kept getting disconnected. My husband went online to book a different flight. When the confirmation came back the dates were wrong. I tried calling Spirit but kept getting disconnected. I was also getting charged cancellation fees. I went to Spirit in DIA the ticket agent gave me a different flight that didn’t meet any of my preferences and charged me over twice the amount I originally paid for. She said anything else would cost over $400.00 thinking I didn’t have a choice I took it. Shortly leaving I had a feeling to check there availability I found one that meet my needs and $100 cheaper. I was already driving home on bad roads and decided to call when I got to a stopping point. Could not get through until 1am the agent wanted to charge me an $152 on what I had already paid. I decided to call a manager. He would not help because I was out of the 24 hour period. I told him when I first got through it was 1am not out of the 24 hour period. This did not mater. All in all my flight that cost $116 turns to $352 . I spent several hours on hold, I was stuck in Denver for two nights because of weather, I was lied to taken advantage of, Very bad customer service. I understand they cannot control weather and there are extra fees to change flights but when someone has already paid for a service but when a cyclone hits you should help people not take advantage of them. While at the airport I was standing next to Delta and they were talking care of all there customers making sure they got were they needed to go.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Denver to Orlando |
| Date Flown | April 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"Bad customer service"
Tamara Rendulic (United States)
✅ Trip Verified | Spirit Airlines from Las Vegas to Chicago. Bad customer service. Outrages prices. Had to pay for checked bag $50, that is $20 more then other arlines plus $30 more for a bag over 40lb (other airlines allow 50lb). Had to pay for seat assignments. Will never fly Spirit again.
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | Las Vegas to Chicago |
| Date Flown | March 2019 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
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Big Front Seat pitch : 36 ins
Big Front Seat width : 20 ins
Economy Seat pitch : 28 ins
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