"The discomfort is not worth it"
Erica Wright (United States)
Not Verified |
Although it may appear cheaper once you add luggage it's only marginally less than other airlines. The discomfort is not worth it. The agents at Fort Lauderdale Airport are extremely rude and one accused me of lying.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Newark to Punta Cana via Fort Lauderdale |
| Date Flown | May 2021 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"plane was delayed 5 times"
F Peale (United States)
✅ Trip Verified | San Jose to Chicago via Ft Lauderdale. Don't even know where to begin, very frustrated. We got at the airport 3 hrs before and so far our plane was delayed 5 times - 11 hrs waiting. Customer services 0 quality.
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | San Jose to Chicago via Ft Lauderdale |
| Date Flown | May 2021 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"Terrible Customer service"
Marylu Guzman (United States)
✅ Trip Verified | I was charged for my personal Item, it did fit on the measurement box, it passed on precheck. They only do this to charge us double when we about to board. Terrible Customer service.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Ft Lauderdale to Houston |
| Date Flown | May 2021 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"customer service is horrible
T Watson (United States)
Not Verified | Both of our bags were damaged and not able to be used any longer. I tried to submit a damaged claim the day after we were home and their website would not work for me. I have chatted and called their customer service multiple times and not one person would or could help me. I finally sent everything in the mail and I chatted today to check on it and they told me I was past my four days to submit the claim. I again them explained everything and was told to call a number. I submitted two complaints and nothing still has been done. Their customer service is horrible and their handling of baggage as well. I will never fly Spirit again. you get what you pay for I guess.
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | Tampa to Detroit |
| Date Flown | March 2021 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"Very poor customer service"
E Garner (United States)
✅ Trip Verified | On April 30, 2021 I made a reservation on Spirit Airlines as my flight had just cancelled on another carrier so I needed one fast. I purchased on Spirit as the gate was next the carry on bag even though it as considered personal item just to me sure I would not get dinged at airport and chose my seat paying for both at the time of reservation. Immediately ( within 10 minutes) of booking, I tried to change it as I made it for the wrong day. I found I could not without pay a $79 cancellation or change fee. I called and after waiting for quite some time was told I was out of luck but could have a travel voucher for the remaining value of the ticket. Very poor customer service in that regard. My advice is buyer beware with Spirit Airlines, the poor ratings on the web are accurate for a reason.
| Type Of Traveller | Business |
| Seat Type | Economy Class |
| Route | Raleigh Durham to Ft Lauderdale |
| Date Flown | May 2021 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"rude to passengers"
C Campbell (South Africa)
Not Verified | Rude staff arguing in front of customers and then rude to passengers. I was unable to complete online check in with my foreign card and needed to pay for checked bags in order to check in. Waited in line and ended up late for check in by 5mins. Will never ever recommend this airline. Sort out your staff and their attitudes!
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Indianapolis to Fort Lauderdale |
| Date Flown | May 2021 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"Spirit is the worst airline ever!"
S Goli (United States)
Not Verified | Spirit is the worst airline ever! I am a frequent traveler and try to travel on a budget, however, Spirit (once again) proves itself to be the airline that does not care about people’s time! They made us miss our delayed flight (NK703), while we were in the airport. They ask you to be at the airport at the original flight time and even if you are in the airport, they do not update any information board to let you know that the flight is boarding! There were 11 of us at the gate unable to board the airplane. They definitely missed my (and probably the other 10 people’s) business forever.
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | Newark to Houston |
| Date Flown | May 2021 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"they are very rude to deal with"
Paul Banker (United States)
Not Verified | I would not recommend flying spirit to anybody. The service was terrible, and they are very rude to deal with. My family and a line of people missed their flight and they charged us a fee of 200 dollars. They must have over booked the flight because there were way too many people that missed that flight. I will keep this short but I will only forewarn you, never fly Spirit.
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | Fort Lauderdale to Cleveland |
| Date Flown | April 2021 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"The staff were rude and unfriendly!"
Justin Bertero (United States)
Not Verified | I had the worst experience with Spirit Airlines, they are the worst airline if you are traveling with family! My 2 year old son was removed from the airplane for not wearing his mask while drinking a bottle! It was handled wrongly! The staff were rude and unfriendly! They ruined my families first Disney world trip due to a 2 year old wanting his bottle they treated us with the upmost disrespect! My wife and daughter stayed on the plane for the duration of the flight and the staff didn’t even offer a snack or drink.
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | Atlantic City to Orlando |
| Date Flown | April 2021 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"tried to charge me $60 for my purse"
H Darlanez (United States)
✅ Trip Verified | Staff are rude and useless and don't bother to help you. I had brought my free carry on and a small personal purse for my wallet, passport and pads and they tried to charge me $60 for my purse which is ridiculous. Worst airline ever, my experience was horrible, and I wont come here again.
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | Ft Lauderdale to Santiago |
| Date Flown | April 2021 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
Boarding pass : see below
Checked bag : see below
Carry-on bag : see below
Big Front Seat pitch : 36 ins
Big Front Seat width : 20 ins
Economy Seat pitch : 28 ins
Onboard WiFi
Seat power
Audio / video
Buy Onboard *see below
Buy Onboard *see below