"This trip was awful and I did not appreciate it at all"
Nieah Lucas (United States)
✅ Trip Verified | This trip was awful and I did not appreciate it at all. Service was rude including the supervisor on duty leaving out on April 16th 2021. I had a carry on bag that I’ve been using with no issue at all and they had the nerve to tell me it wouldn’t fit and I’d have to pay $65, I made it clear that I’ve been traveling with the bag and that it is carry on and I’ve had no issues! I then had to take my things out which fit two small plastic clear zip bags and carry it both ways on my trip. The trip was also an emergency. The supervisor ignored me until I called a family member to let them know what was going on and heard my family say we will transfer the money to your bank. The supervisor then proceeded to say I well if they are going to pay don’t take your things out. I looked her in her eyes and said they won’t be paying and I’ll be carrying my things. I feel I didn’t have your attention when needed remember you are the supervisor and there’s nothing you can do then just turn your back on me until you over hear my phone conversation. I’ve been flying with this airline with no issue for years even with a bigger carry on so yes mind blowing and upsetting.
| Type Of Traveller | Business |
| Seat Type | Economy Class |
| Route | Los Angeles to Fort Lauderdale |
| Date Flown | April 2021 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"I wish I'd have never taken the trip"
Sarah Schilling (United States)
Not Verified | Worst flight experience of my life. My flight was canceled a week before my trip and I was never notified. Thankfully I checked the status myself and saw it had been canceled two days prior to my departure. When I called I was told the only other option was an additional $1,500 ($460 of which was baggage fees that I was never informed of - more than my original tickets total!). I went ahead and reserved this flight for fear of it being last minute. I called an hour later to cancel the whole trip and was told that that was not possible because it was within seven days of departure. I explained the situation and was told that it wasn't their problem because it was policy. So although it was an hour after the call I made and they'd never informed me of the cancellation of my original flight, it was now a nightmare for me which they had no intention of helping with for their part in it. I also was unable to get refunded for the additional baggage fees that I wasn't informed of - I reminded them that they record all calls for "quality assurance" to prove my case and they couldn't have cared less. Fast forward to the flights themselves and the spotty service and needless to say I wish I'd have never taken the trip I'd looked forward to for months. A few of the flight attendants were kind, but every flight seemed to have one bad apple. Not to mention the $3 charge for a stinking bottle of water! Is anything included with them anymore?
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | Pittsburgh to Cancun via Orlando |
| Date Flown | April 2021 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"I will never fly Spirit again"
Jim Lewis (United States)
✅ Trip Verified | We arrived more than 2 hours before the flight and were at the gate more than an hour and 30 minutes before the flight was to leave. An hour before takeoff it was announced that the flight was delayed by 3 hours. We were OK with that, understanding things happen. Then 30 minutes later it was announced that the flight was cancelled. I talked with a few Spirit employees and their attitude was that they could not care less. We went to the ticket counter and the guy said the earliest flight we could get on was 8 days later. I asked for a refund. I will never fly Spirit again. Spirit is cheap but they have no problem screwing you to save money. We eventually rented a car and drove 19 hours home which cost over $1000.
| Aircraft | A320 |
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | Fort Myers to Indianapolis |
| Date Flown | April 2021 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"disrespectful and unprofessional individuals"
Sandra Owais (United States)
✅ Trip Verified | This flight crew was the most disrespectful and unprofessional individuals you can imagine. I have an autistic child who started to cry hysterical due to fear of being in the airplane. Before we took, of one of the flight attendant was just coldly saying that mask must be fully on on child. Remember my child having anxiety and crying. None of the crew member tried to come and calm my child or offer anything to us to get my son to calm down. After being seated for 5 minutes literally they asked us to calm him down or we have to leave the flight. I was shocked and mortified with the way we were treated and tears just started rolling my eyes thinking of how awful some people can be. I left with 4 other family member the flight. A gentleman who works there was really trying to help us find next available flight which took some time. But he was nice enough to find us a flight. We ended up taking the flight to Baltimore. The crew there was absolutely wonderful and made us not feel like we are aliens. My child was hysterically crying again but once we were up in the sky he calmed down. Everyone on the flight was understanding and wonderful. Please who ever that crew was on this particular flight was disgusting and should not be working in this field since they are clearly not able to handle any tough situations with upmost respect. I will never fly again with Spirit due to this experience. It’s a 7 year old child crying out of fear. Are you kidding me??
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | Orlando to Newark |
| Date Flown | April 2021 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"it was a very pleasant and easy experience"
Caroline Keen (United States)
Not Verified | Spirit is a great airline choice! The tickets were cheap and very convenient! It is a great, inexpensive airline, stripped of all of the unnecessary apparatus that other airlines have. All that being said, I would recommend Spirit for shorter flights, where comfort doesn't really matter. The seats are small and sparse. I would also recommend Spirit for singles with little luggage because it could be really cheap. I was worried by the terrible reviews online, but it was a very pleasant and easy experience. Get to your flight on time, follow the guidelines, and you'll enjoy your flight with Spirit.
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | Orlando, FL to Boston, MA |
| Date Flown | April 2021 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"Never fly with this airline"
C Smith (United States)
Not Verified | Never fly with this airline. I would give them 0 stars if that were an option. I reached my boarding gates with a negative antigen Covid test in hand, but because the test results were not written in lamens terms and did not specifically state “antigen” test on the document, I was denied boarding - rudely and blatantly. The crew were extremely rude and slammed the boarding doors closed in my face. It ended up costing me over $400 to rebook my flights with another airline, and get a hotel. They told me there was nothing they could do for me and that the next departing flight was one week away. I cannot believe this airline is in business. It is the worst experience I have ever had flying in my entire life. Strongly recommend anyone considering flying with them to stay away.
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | Ft Lauderdale to Lima |
| Date Flown | April 2021 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"flight was delayed 4 times"
M Roxy (United States)
Not Verified | Our flight was delayed 4 times from 7.30pm to 9.50 to 10.45 to 11.00 to 11.45, who knows when. Plane is sitting on the tarmac. No crew. Too stupid to bring crew from CAK 40 min away. Delays started popping up at 6pm, never told until 10.00 pm when people were loosing their cool as to why this was happening. Never ever fly with Spirit Airlines. It's my birthday and I am not with my friends who all had no problem getting to Atlanta on other airlines.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Cleveland to Atlanta |
| Date Flown | April 2021 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"purposely booked a direct flight"
Jayne Thomas (United States)
✅ Trip Verified | I purchased a direct flight from AUS to EWR for June 2021. Out of no where and for no reason, Spirit modified my direct flight to a flight with a 2 and over 4 hour layover. I purposely booked a direct flight because do to medical issue I cannot travel for long time periods. It is impossible to get anyone on the phone, i have waited on hold for hours and no one responds. They are refusing so accommodate and honor the direct flight ticket that i purchased. How are they allowed to do things like this? This is unfair!
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Austin to Newark |
| Date Flown | April 2021 |
| Value For Money | 12345 |
| Recommended | no |
"They provided no help or guidance"
Keith D Russell (United States)
Not Verified | Absolutely horrible airline! From the ticketing to the bag drop to the Captain of the plane. On April 11 at FLL airport, plane waits at the gate for what was supposed to be, per the captain, on Flight #1812, "Baggage check paperwork". While we are waiting, 8 more people board the plane. Not a baggage check, the flight waited so Spirit could fill the plane and make more $$. Meanwhile 30 minutes has expired and a storm system had been developing. Make our way out onto the runway and again we are delayed. This time due to the ATC not giving us clearance due to weather. Another 30 minutes goes by and Captain says please wear your masks this a federal law. 15 minutes later, the Captain says, "I have good news and bad news. Good news is we have clearance to takeoff and are 3rd in line. The Bad news is we have to return to gate because two passengers did not comply with mask wearing". Then after 20 minutes more Captain says "flight is cancelled" after everyone on the plane received an email saying flight is cancelled due to weather. This was the most unprofessional Captain I have ever heard on a loudspeaker. Why would you ever announce that 2 people caused the flight to return. How about the 8 people you waited for? Things became progressively worse as no one from Spirit Airlines knew anything and gave passengers no help. No hotel stay. This flight should have left. We should not have waited for 8 passengers to fill the plane. People who work for Sprit are rude and frankly unprofessional. They provided no help or guidance.
| Aircraft | A320 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | Fort Lauderdale to Hartford |
| Date Flown | April 2021 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"I had a terrible experience on this flight"
Ted Sprouse (United States)
✅ Trip Verified | I had a terrible experience on this flight, person got sick so they had to clean up the mess take the guy off the plane, clean the plane, taxi back, wait in line again to take off which caused me to be an hour and a half late with my ride. Had to get a different ride which cost me twice as much. Now I'm sitting in Michigan trying to get back to Phoenix, again the airline is going to be late and it's going to cost me more money to get a ride in Phoenix when I get home. This is completely unacceptable, no other airline I've flown has had so many problems. I will never use this airline again, if and when I get back to Phoenix I will let you know more. The plane coming to Detroit from Tampa was dirty, floors not swept, I know it is an economy flight but no reason to not clean your plane after each flight. I am not a happy camper.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Phoenix to Dallas |
| Date Flown | April 2021 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
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Big Front Seat width : 20 ins
Economy Seat pitch : 28 ins
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