| Ft Lauderdale to Asheville . I am normally not one for negativity, "You get what you pay for", right? Well I fly a lot, and have flown every budget airline out there, I am accustomed to the bag fees, and unbundled fare mentality, and actually enjoy that, as I travel for work, alone, and I am a light packer. I flew with Spirit many times prior to marriage and moving away from an airport that was serviced by Spirit, so you can imagine my excitement when you started service through my home airport, That said, I have never had such a terrible experience with any airline, or quite frankly, in day to day life, The employees on both flights were inconceivably rude, one of which snatched my drink out of my hand, another scolded the entire plane like we were toddlers over the loud speaker about putting our phones on airplane mode. All of this was excusable, Again, this is a budget airline. I'm not paying for good employees, but what really set me over the edge, and what truly gave me the drive to make sure, as a staple in the community, that everyone knows never to fly with Spirit out of Asheville when they can fly Allegiant who are friendly, caring, and accommodating, even though they have the same "add-on" fee and budget mentality. I arrived for a flight out with a 9 and a 2 year old out of Fort Lauderdale, 90 minutes prior to my flight. My app, and calendar generated boarding passes from OAK to IAH which was not my flight. (I'm flying from FLL to AVL) upon arrival to the airport, I tried from many agents to try to get help correcting this problem, I I was then bounced from agent to agent, no one knew what to do, finally, I'm sent to the kiosk again to check in and now its too late and they want to charge me $400+ to change my flight to tomorrow, We are 1 minute late for check in, due to the fault of your company, and have no bags to check and the line for security is <10 people long, but I am now out the cost of a rental car, another hotel room, and have two exhausted and extremely disappointed children waiting an extra day to get home. I chose to purchase flights for cheaper than rebooking these on Allegiant and will never fly Spirit again. Not an ounce of compassion, and the customer service number continually blamed me for not checking in 45 minutes prior to departure, and could not grasp that I was there and had checked in prior, that this was by no means my fault. I really hope to hear back, but doubt I will considering the level of customer care displayed by this company.