Spirit Airlines

Customer Reviews

2 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 3338 reviews
3/10
2 star Skytrax Rating
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1/10

"never notified me of cancellation"

(Puerto Rico)

Not Verified | Dallas Ft Worth to San Juan. There are no words to describe my frustration with this airline. My flight to Puerto Rico was leaving today April 14, 2020 at 5:40am and at the time of check-in they indicated that the airline was closed and had canceled all flights. The airline never notified me of the cancellation. I contacted them and they offered me three alternatives, first was that they would return the money but that it takes time to register in my bank account, second is that I have a one-year pass to fly with them again and third that the closest flight is on June 10, 2020. I am a police officer in PR and I am banned at the Dallas airport to pay another hotel and transportation to figure out what can I do.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDallas Ft Worth to San Juan
Date FlownApril 2020
Value For Money 12345
no
1/10

"they won't return money"

(United States)

Trip Verified | Two airfare tickets was purchased on January 6 to fly from Philadelphia to Sacramento. We were supposing to fly on February 13, (PHL-DFW-LAS-SMF) and comeback on Monday February 17. (SMF-LAS-PHL) (Conf #E9PE5S). About two weeks later I decided to look for a rental car in Sacramento (SMF) airport. To my surprise, I was not able to see my flight from Sacramento back to Philadelphia, only from Philadelphia to Sacramento. I was shocked. Immediately I called Expedia and ask them what is going on. They told me that the Spirit airlines for some reason cancelled the flight from Sacramento to Philadelphia, and left the first part of the flight which is from Philadelphia to Sacramento. I was so upset at Spirit, if not to say more. No one called me or say something from Spirit that they can't provide flight back from Sacramento to Philadelphia. So I was asking Expedia on how they will fix the problem. The solution was that they (Expedia) will buy another (completely new) ticket from Philadelphia to Sacramento and back for us. Than from that new trip they will refund the Philadelphia - Sacramento portion of the flight, because it was still walled with the Spirit, and they did. So, at the end we were flying to Sacramento with the Spirit, and back with Expedia portion of the flight. Expedia already refunded one portion of the flight (Philadelphia-Sacramento), and we want refund from the Spirit (Sacramento-Philadelphia) portion in the amount of $314.36 (that is the price for the Sacramento-Philadelphia part) And now Spirit says that they won't return money, because I didn't show up to the return flight that was cancelled. This is absurd!I don’t know what is wrong with them?
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RoutePhiladelphia to Sacramento
Date FlownFebruary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"no word to describe my frustrations"

(Costa Rica)

Not Verified | They changed my flight to my home country half an hour before leaving, after paying $150 of taxi to get to the airport and they told without any reason me that the flight was cancelled and I had to go home to wait for the next available flight. After hours of arguing with them they decided to give me a flight with another airline and they told me that I didn't have to pay anything. Without considering the fact that the flight was leaving in less than an hour and I needed to do another time che check in for the luggage and all this in another part of the airport that can only be reach by train. I had no word to describe my frustrations. I run to the train and get to the other terminal. I reached the check in and the employees of the other airline tell me that I had to pay $40 plus for the luggage. I said that is not possible, the other guys told me that it was included. Nothing to do, if I wanted to get my luggage on the plane I had to pay. They told me that for any complain I had to go to the other terminal. With the new flight I had to make a scale of 12 hours in another airport.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteFort Lauderdale to San Jose
Date FlownFebruary 2020
Ground Service 12345
Value For Money 12345
no
9/10

"easy and quick"

(United States)

Not Verified | San Jose to Fort Lauderdale via Atlanta. My husband and I had a trip planned for April 28, 2020, and had to cancel our trip due to COVID. I was able to use the automated texting option to cancel my flight and get a full refund! It was easy and quick! We have flown many times with Spirit and we will continue to choose Spirit for our future flights! Thank you, Spirit!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSan Jose to Fort Lauderdale via Atlanta
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"I appreciate you helping me"

(United States)

Not Verified | Los Angeles to Ft Lauderdale via Atlanta. Thanks so much to David from customer service in Los Angeles airport in spirit airlines I had a big issue and David helped me so much. I appreciate you helping me. I had issue because of the corona virus and David took care of it like he was my family member. In this flight I have met Nadine and she took care of me from Los Angeles all the way to Florida.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLos Angeles to Ft Lauderdale via Atlanta
Date FlownMarch 2020
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"never ever buy another ticket from Spirit"

(United States)

Trip Verified | My flight was on 3/16/2020 from Portland to Los Angeles. My children and I had to be on our flight at 6 a.m. on 3/16/2020 so we arrived 2 hours early at the Portland, OR airport. My children and I were approached by an employee that worked for Spirit airlines who was extremely rude when I tried asking questions about the luggage policy. She did not answer my questions and walked away to answer another customer's question. Another rude Spirit employee was very nasty and short with people. When she was done putting the tags on my luggage she never directed me and my children on where we were supposed to go and she gave us attitude the entire time. Finally, at gate D6 Spirit employee was very rude and unprofessional. He yelled at me to get out of line due to Spirit making an error excluding my 1-year-old on my ticket. I wasn't moving fast enough for him so he rushed me out of line. I will never ever buy another ticket from Spirit again because of the unprofessional employees. My kids and I went through a lot of trouble due to Spirit's errors just to board our flight.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RoutePortland to Los Angeles
Date FlownMarch 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"compensation we got was ridiculous"

(United States)

Trip Verified | Houston to Newark. Me and my friend were supposed to fly back home to NYC on 2/23, but they kicked us out of the plane and rescheduled our flight for 2/25 because my friend “looked sick and needed to talk to a doctor”. The doctor asked if we went to China in the last 2 weeks, the answer was no. However they did not allow us back on the plane, and my checked bag flew to Newark. I went to the luggage office to ask them to send my bag back, and no one was there even though it was during their operating hours. I called the number provided at the door, no one picked up. Later that day, a passenger from the same flight called me to tell me that he has my case and gave me the address of his hotel in NYC to come and pick it up. Not only that I lost two days at work, but also I had those additional expanses for staying two more days in Houston, and I was without my bag because it was picked up by another passenger. We called them several times and filed several complaints- the response was - “we’ll call you back” or the ticket was passed on to another department. They were sorry that we had to reschedule our flight and they were happy that I was able to reunite with my bag. After one month of conversing back and fourth, they offered two $100 vouchers, refunded $85 for my checked bag and $12 for my toiletries that I bought in Houston. They did not cover other expenses, including our accommodation, and transportation from/to the airport and to the hotel where my bag was situated. We went through embarrassment on the plane, stress about my lost bag, additional expanses and suffering due to rescheduled flight, but the compensation we got was ridiculous. We also spent so much time negotiating for that little compensation they gave us. I will never ever choose Spirit Airlines.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHouston to Newark
Date FlownFebruary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"They cancelled us 7 times"

(United States)

Trip Verified | Our flight to Las Vegas on march 16th was fine.Trying to get home was not. They cancelled us 7 times with no results. We had to fly out on another Airline. Spirit Airlines tried to get us to pay extra money for a flight we already paid for weeks in advance. We were stuck in vegas for 2 days with no help from Spirit Airlines. This company had no reason after the first day not to fly out of vegas. Spirit Airlines told us flight is confirmed for the 21st and at 7 pm you cancelled again. Do they not realize how stressful this is and do they care?
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RoutePortland to Las Vegas
Date FlownMarch 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Spirit left me stranded"

(United States)

Not Verified | Flight to FLL ok no complaints. Flight from Fort Lauderdale to Santiago DR no complaints. Bottom line Spirit left me stranded in the Dominican republic. Stating government canceled all flights. Had to purchase another ticket from a different airline. Don't understand why Spirit could not or did not want to honor there flights. I know Jet Blue, Delta and American airlines still had flights and were willing to assist in getting citizens out of the country. Spirit took the money and ran. United States Government should not help this airline out. Spirit did Nothing for its passengers that had tickets purchased.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteCharlotte to Fort Lauderdale
Date FlownMarch 2020
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
8/10

"I’ll happily fly Spirit again"

(United States)

Not Verified | Surprisingly good service. If you know what you’re paying for in advance, and understand what our ticket price includes, you can get where you’re going safely and with courtesy, and in surprising comfort if you play your cards right. My wife and I paid extra for “big front seats” and for one checked bag, and we’re still able to get to our destination for half of what American would have charged us. We brought snacks on board, and snuck some vodka and gin miniatures with us to save money, and just had to pay the $9 for three mixers from the flight crew. Don’t like their prices for Diet Coke and Bloody Mary Mix? Don’t buy them. Our friends who were traveling with us could not make the flight because one had emergency surgery. Spirit, upon request, agreed to offer them credit for the flight despite their policy of not odpffering credits or refunds. I’d say that was a bit more than fair. I’ll happily fly Spirit again.
AircraftA350
Type Of TravellerCouple Leisure
Seat TypePremium Economy
RoutePhiladelphia to Tampa
Date FlownFebruary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes

Spirit Airlines Photos

Spirit Airlines is a low-cost airline. Apart from the seat on your flight, you have to pay extra for carry-on bag, checked luggage, printing boarding pass at the airport, early boarding, seat reservation, drink or snack on the plane, ticket change or cancellation.

AIRPORT / BAG CHARGES

To maximise the benefit of selecting Spirit Airlines as your low-cost airline, it is very important that you carefully check and follow all of their conditions - printing your boarding pass, paying in advance for any checked or carry-on baggage.

Pay checkin Boarding pass : see below
Baggage Pay Checked bag : see below
Carry on Pay Carry-on bag : see below
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ADD-ON CHARGES (USD)
Shortcut Boarding : $5.99
Boarding pass at Airport : $10
1st Checked Bag : $21 *booked online
Carry-On Bag : $26 *booked online
Carry-On Bag : $100 *at the gate
Ticket change : $110
One small personal item taken onboard is included in the "Bare fare" (Max size: 16"x14"x12")
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The above charges are for guidance and subject to change. They should be checked directly with the airline for accuracy

WATCH THE BAGGAGE

Your free allowance is 1 x personal item on Spirit Airlines flights (Max size: 16"x14"x12"). All other carry-on and checked bags have to be paid for. It is IMPORTANT to do this online at the time you book, or you could end up being charged USD$100 per carry-on bag if you leave it until the boarding gate.

ONBOARD FLIGHTS


Seat pitchBig Front Seat pitch : 36 ins
Seat widthBig Front Seat width : 20 ins
Y Seat iconEconomy Seat pitch : 28 ins
Seat widthEconomy Seat width : 17.75 ins
No WiFiOnboard WiFi
No powerSeat power
No IFEAudio / video
Buy Onboard Buy Onboard *see below
Pay Bar Buy Onboard *see below
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SAMPLE BUY ONBOARD PRICES (USD)
Water $2 / Coffee $3 / Beer $7
Muffin $2.50 / Pringles $2.50
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Payment onboard can only be made with major credit cards : no cash. The prices shown are for guidance only and are subject to change. You should check charges directly with the airline for accuracy.

AIRCRAFT

Spirit Airlines operate a fleet of Airbus narrowbody aircraft, including A319, A320 and A321 types. Seats are configured 3x3 for economy class, and 2x2 for Big Front seats. [Photo Spirit Airlines]