Spirit Airlines

✅ Trip Verified | I had the unfortunate displeasure of flying with Spirit Airlines, and it was an absolute nightmare from start to finish. The moment I stepped onto the plane, I was greeted with a putrid odor that lingered throughout the entire flight. The seats were like sitting on concrete blocks, providing zero comfort for the duration of the journey. To add insult to injury, our flight was delayed without any explanation, causing us to miss our connecting flight despite the fact that the plane was still at the gate. The airline's lack of coordination and communication left us stranded, missing two reservations and only provided a measly $42 for meals, which barely covered a fraction of the cost. We were forced to fly out the next morning, adding more inconvenience and stress to our already disastrous travel experience. And just when I thought it couldn't get any worse, our return trip was plagued by yet another delay, this time because they were waiting on someone else to board the plane. Spirit Airlines is undoubtedly the epitome of incompetence and negligence. Save yourself the trouble and never fly with them. They are consistently behind schedule and fail to provide even a semblance of decent service. Avoid at all costs.

Not Verified | I flew Spirit for the first time earlier this week. Huge mistake. I will never fly with them again. I won't go in to all the details other than to say that the first flight was over 3 hours late, but there were so many other bad issues with this airline including their gate employees yelling at customers when they caused the chaos that confused everyone. The couple next to me at the airport waiting for our plane said the same thing, "this is our first and last time flying with Spirit."

Not Verified | We were delayed five times and our flight eventually got cancelled. Rather than making an announcement to all passengers what the options would be, two agents were available to talk to one customer at the time, basically telling us that we can be stuck in Orlando for two days, or take the refund. None of it came with a sincere apology and people were left to their own devices at 11pm on a Wednesday night during spring break week where rebooking anything reasonably priced was out of the question. We ended up having to drive to Detroit (18 hours) and lost two days of vacation time. We will never fly with Spirit again. If we could enter 0/10, we would.

✅ Trip Verified | I paid for a round trip ticket & confirmed my seat 24 hrs before the flight was to leave Atlanta today (Thursday 3/28/24 at 9:11 am from Atl to RSW). At 11 pm on the 27th Wednesday, I received an email that my flight was canceled. At 5 am, I received notice that I was rebooked on Spirit for FRIDAY 29th at 8:30 PM. There were no weather delays and no issues with either airports. They were either overbooked for my flight or it was mechanical. Customer service would not disclose the true reason. I asked if they would put me on a Southwest flight (seating available) for today (Thursday evening) to get me down to Fort Myers, but they refused. I am in a wedding and I will miss the event if I fly out on Friday evening. I asked if they could fly me into Miami and I'd drive over 2 hrs to Fort Myers. They said that it would be an extra fee to rebook me to another airport and all flights were sold out for today & Friday to Miami. The cost for me to arrange a round trip ticket with another airlines is over $650 which I can not afford. So, now I am now having to drive 10 hrs each way for no fault of my own. This company should have a class action lawsuit filed for their actions. Customer service was the worst. I spoke to a so-called supervisor and he was a joke.

Not Verified |   It was a Horrible Experience I book a flight from San Juan to Orlando on March 26,2024. The flight was scheduled to depart at 329pm and arrive in Orlando at 647pm. We boarded fine, we left the gate at 330pm and we went about 200 feet and the plane stopped for an hour then Captain said that we had Landing gear computer issues and we needed to get back to the Gate. So we did. We waited 4 hours at the gate. Leaving at 830 pm. So as of 830 it’s been 5 hours since we first boarded. So my point is The least Spirit can do is offer us Soda and snacks cause the food and beverages at the airport are very pricey. Also the seats are so uncomfortable. We finally landed at MCO at 1109. I will never fly Spirit again. A very disappointed customer

✅ Trip Verified |   This was my first time in almost 15 years flying Spirit. I had sworn them off due to their high baggage fees and tendency to attract many noisy children. This time, I carried with me only a backpack, though it was quite stuffed. I had been concerned that Spirit might charge me a carry-on fee, and I was relieved and overjoyed (almost in disbelief) when that didn't happen. Basically, as long as you only have one bag and it can fit snugly underneath the seat in front of you, you're fine. The aircraft was clean and looked quite modern. I was seated in the second-to-last row and had three seats all to myself, as did the young man who sat across from me. The entire row of six seats behind me were empty (except when a FA sat down to eat his takeout dinner). The downsides are no IFE or WiFi (you'll have to bring a book) and you don't get any type of snack or beverage without paying (not even water), but for me this is no problem. For the lower airfare, I'm perfectly fine with bringing my own lunch and an empty plastic bottle through TSA to fill at the water fountains. Due to aircraft repositioning, we left the gate 45 minutes late, so I'll have to ding the airline at least half a star for that. The first officer (who spoke faster than John Moschitta) told us he would try to keep our airspeed up to try and make up some of that time, and he kept that promise as our flight time was a fairly brisk 2:22 (wheels up to wheels down). Pretty impressive considering the headwinds as we approached Chicago. Oh, and the lines at check-in moved very slow. I'm not a fan of the way Spirit lets people purchase tickets last-minute at the check-in counter as it holds up the lines. One thing before I forget: on the A321N aircraft that Spirit uses, there are NO WINDOWS in the very last row of seats. Many airlines (including Spirit) now charge fees for advance seat selection, so bear this in mind if you select a "window seat" and you wind up with empty bulkhead next to you. Spirit needs to be transparent about this. Other than this, I'm pretty satisfied overall and I'll certainly consider flying with Spirit again if I'm going on a short domestic trip where I only need one or two changes of clothes that I can fit into a backpack.

✅ Trip Verified | I recently had the misfortune of flying with Spirit Airlines and I can confidently say it was one of the worst experiences of my life. From rude flight attendants to unethical behavior and complete disregard for customer satisfaction, Spirit Airlines has proven itself to be a disgrace to the airline industry. The nightmare began before we even boarded the plane. Despite checking in online prior to our flight, their website conveniently decided to malfunction when it came to checking in myself, citing the excuse of having an infant on my lap. While my husband and daughter were granted their boarding passes without issue, mine was labeled with the ominous message "must speak to agent at gate." Upon arrival at the airport and seeking assistance, we were met with further incompetence and disrespect. Despite having paid for our flight like any other responsible passenger, we were informed that I would not be allowed on the flight due to overbooking. This absurdity was compounded by the fact that Spirit's own faulty online check-in system had prevented me from obtaining a boarding pass earlier. Rather than rectifying their mistake, Spirit Airlines was fully prepared to inconvenience my entire family, including a toddler, by making us miss the flight we had rightfully paid for. It took the intervention of multiple individuals to finally secure seats on a later flight, which only added to our frustration and stress. When we finally boarded the plane, the ordeal was far from over. I found myself squished between two strangers, forced to balance an infant on my lap for the duration of the flight. The lack of consideration for our comfort and safety was appalling, and it was abundantly clear that Spirit Airlines prioritizes profit over the well-being of its passengers. In conclusion, I urge anyone considering flying with Spirit Airlines to think twice. The blatant disregard for customer service, coupled with the sheer incompetence and rudeness displayed by their staff, make Spirit Airlines an airline to avoid at all costs. Save yourself the headache and choose a reputable airline that values its customers.

✅ Trip Verified | The money and time and energy they cost us is insane! Our flight was cancelled then rescheduled, after the first Cancellation we had to cancel our connecting flight. We lost money after rescheduling with Spirit then rescheduling our flight again they cancelled our flight again. We were out 460 dollars for the two flights we missed then 200 for the taxi then 600 for the difference in going with another company which by the way was worth it in comparison to the garbage Spirit had to offer. From there we spent close to 2000 dollars in additional cost and simply lost money in general. Do yourself the favor and don’t use Spirit.

✅ Trip Verified |  Literally worst Experience with the airline. Small flight. Never go with it. Staff behaviour is worst. I Purchased a Carryon Baggage. Its regular cabin bag size. It doesn’t fit in the overhead bin. The whole journey I placed it in front of my legs. Literally worst experience.

Not Verified | Flew into Los Vegas from Austin at 11:30 am with a four hour layover. Boarding scheduled at 4:46. I went to gate A12 at 4:30. The board indicated 8:00 pm to Seattle. No explanation. Seating was horrific. No place to wait three hours. You could take a seat at a slot machine. Disgusting food choices! I wonder the filthy halls. I return to gate A12 to find the gate was changed to A14 and the board read 10:00.. No comment from Spirit personal. Finally on the plane. When the beverage cart came along I asked for a coke and a bag of chips. The attendant said the choices are on the card. I said I didn't have my readers and plain chips would be fine. She proceeded to open the card and hold it in front of my face. The gal behind me said Pringles. I said thank you and she handed me a coke, cup of ice and a small can of Pringles. I looked at miss attitude and said I hope when your 72, be delayed 10 hours. Inconvenienced your pick up to the middle of the night that she doesn't have to deal with a twit like you. I will never fly Spirit again. Not because of the delays, that happens. It will because of the condescending, rude, disrespectful troll of an attendant.