| I called this morning after speaking with other parents from my daughter's cheer gym. Our cheer competition was canceled in March. I canceled my flight on March 16th & received my vouchers. As COVID-19 started to shut down more events, we realized that the cheer competition would not be rescheduled. And, the government was asking airlines to refund travel. Several parents said that they called Spirit and received refunds after the initial cancelation of their flights. One of my friends told me she called this morning, so I decided to call and ask for a refund. She said that the process was simple. She stated that she wasn't given any hassle & it was a good experience. When I called, the representative told me that he was unable to process a refund on the phone, but I could receive a refund if I went online and requested it. I told him that I had a friend that called this morning & she was refunded over the phone. He told me he could not help me, so I asked him to transfer me to someone who may be able to. He transferred me to his supervisor, who proceeded to tell me that I wasn't warranted a refund at all & that he could give me an additional $50.00 on my voucher. I told him that the other representative told me I could get a refund online & he told me that wasn't true. So, the first person told me I could get a refund, but they weren't able to do it. And, his supervisor told me that a refund wasn't authorized at all. I told him about the friend I mentioned above and told him a voucher didn't do me any good because I am not an airline traveler. He hung up on me. This was 17 minutes of conversation. I called back & talked with Zamie. She told me that the supervisor put notes in the system that he was "disconnected". No, he clearly hung up when I asked him about why they issued refunds to other individuals. I gave her both reservation numbers and full names. She looked them up & verfied their refunds. After 53 minutes on the line with Zamie, she told me that she wasn't able to issue a refund either, because "I" canceled my flight .. not Spirit. I told her that the other two individuals did the exact same thing that I had done. And, I was following the same protocol. So, I was curious why I wasn't warranted the same refund that Spirit gave to other customers. We had the same flight to the same location & all of us canceled online and received vouchers. Once I told her I had received an email from Spirit that my flight was canceled, she put me on hold & issued the refund. So, I spent an hour & ten minutes this morning talking with people that told me I wasn't authorized a refund & finally gave me a refund. I understand that there are guidelines & rules in place. But, in times like these understanding goes a long way. And, I would understand if the answer was "no, vouchers only" to every single traveler. But, I personally knew of 2 different families that received refunds & I was being denied one under the same circumstances. Zamie was helpful, but her hands were tied. Nonetheless, I am very disappointed in Spirit Airlines. My husband is a retired Marine of 30 years & I served 5 years in the Air Force. I wasn't asking for something that was impossible. I was asking for the same service other people were given. I am hoping that other customers aren't having to jump through the same hoops I had to catapult myself through. People are out of jobs. People are scared. I truly hope that my refund was processed & I will get my money.