Spirit Airlines

✅ Trip Verified | I had a flight today with Spirit Airlines (03/17/2023) at 11 AM in the morning. At 8 AM, I receive an email from Spirit Airlines saying that my flight has been cancelled. I texted their customer support and a person joined the chat after half an hour and I told her my situation. She said let me check for a while and moments before I realized, the staff member had already disconnected my chat. I realized that after I messaged the chat once again saying if they were still on line or not. Then, I called the customer service and tried explaining my situation to them. I am a student and I needed to go to Dallas from Tampa because I could not afford another day of stay. So they offered me other options like connecting me to Houston or Austin, both of which are far away from where I live. Not having a car, it would had become really difficult for me to travel from those areas. Spirit agents told me that the next available flight was on Monday which was a hassle for me. I requested them to book a plane for me to Philadelphia, if anything is available because my family members live there and I would had have a place to stay. They did not even grant me this request and I had to cancel my flight in the end. I had came to Tampa on a vacation that turned into a disaster due to the Spirit flight cancellation. I would never ever board this plane ever again in my life. Amongst all American flights I have ever boarded, Spirit airlines tops my list of creating hassles for passengers. I had a really important meeting today, but I had to cancel it because of my flight. Now I am spending $500 for a Delta and American Airlines connection to go to Dallas, and that too I have to spend my night at Atlanta airport. Whoever is reading this, kindly judge your options before booking a Spirit Airlines flight again. Thank You

✅ Trip Verified | I was flying from Houston to Chicago on march 17 2023 in flight number 821 departing 9:25PM. I had bad experience with spirit airlines right from the boarding gate it started, they are trying to cause inconvenience to all passengers and stopping them for bag size check, they want to make sure they take some money out of your pocket. I was not even carrying a “back pack” I had a small bag with wheels and they considered it as carry on and charged extra 99$. I tried requesting the supervisor and gate staff telling them that I don’t even have any back pack and this bag is tiny and small and equivalent to back pack but they were not helpful and on top one of the staff was laughing on my situation and was not considerate helpful as well. I explained them that only wheels of the bag doesn’t fit in that bag testing thing at the airport boarding gates and they still made me paid 99$ . To conclude this drama the flight landed in Chicago waiting on runway for another 45 minutes.

✅ Trip Verified | Do not fly spirit. They charge for carry on bags on top of ticket, then flights leave an hour or two delayed which ruins all your plans. They are the most incompetent airline I've flown with and will never use them again.

✅ Trip Verified | Do not use this airline, it is the absolute worst and they are not accommodating the low fare isn't really that low when you have to pay 60$ for a carry on, and when the flight is delayed they are not accommodating at all for any changes .. made my blood pressure go up and have a headache.

Not Verified | This is by far the worst airline I’ve ever flown with. Horrible customer service and I kept getting transferred to different people who have no sense of knowledge! The plane is awful, the seats are beyond uncomfortable, and the flight attendants are so careless. Don’t expect a refund or any sort of flight credit if you have to change your itinerary, they take more than half of that for “supposed fees”. This whole airline is a complete joke.

Not Verified | Approximately 1 hour before the flight, I was told by Spirit's ticket representative that I did not have to pay $99 baggage fee. When my 7 yr old daughter, wife and I were boarding I was told that I had to pay the $99 fee. We were one of the last persons to board and told my wife and daughter to go their respective seats. I grieved and then when I told the Spirit boarding rep that I wanted to take items off my bag in order to condense the bag like I saw one of the passengers who boarded 15 minute before me do, I was told it was too late to take items out of my bag. Therefore Spirit's unilateral assessed a $99 fee. It is unilateral because if I did not pay the $99 I either had to continue to complain and miss my flight and my 7 yr daughter and wife were on the airplane so that was not viable. Or I would have to leave my bag that was the subject of the fee at the San Juan Airport - also a horrible option. Once inside the plane I noted the cheap, cramped seating and the tray which was not working properly. I am never flying Spirit again.

✅ Trip Verified | Absolute garbage. I had a flight from San Diego to Albuquerque with a layover in Las Vegas. My first flight was an hour delayed. Before we took off for the first flight I received a notice that my second flight was delayed an hour, then 2, then 3, then 4. Email after email announcing delays. Finally, after sitting in the Vegas airport for hours, I got a notice that my flight was cancelled. They rebooked me on a flight the next morning and all they offered was a $7 meal voucher. No hotel. Nothing. I was on hold over an hour to be told this, and told by in person staff (who couldn't care less) that I needed to go talk to someone in ticketing, which is on the opposite side of security. Worst customer service. Worst flight. Worst company.

✅ Trip Verified | We added bags before the trip departed for 840 dollars for four bags. We’re told this was round trip. When we checked in no bags were showing as paid for. Total spent on bags was over 1500 dollars round trip. Customer service says that these charges are all correct. The bags cost one third of what we paid for the entire trip! This is robbery and false information was told to use. I will never use this airline ever again.

Not Verified | This has been one of the worst experiences of my life. Everything about this Airline is a lie. They advertise cheap tickets, but what they don't tell you is they charge you for every single thing including your seats, extra for your luggage. anything you do costs money. They cut you 10 lb short on each checked bag so you're only allowed 40 pounds for each piece of luggage, and if you go one pound over they charge you an extra $79 on top of the $61 it already costed to check the bag. It cost $71 to take on a carry-on bag. The people are unwilling to help, you can't understand anyone when you call. I will never fly with this Airline again. I thought Delta was high and I was going to save money and in reality it ended up costing more that had I just flown Delta I will never make that mistake again. You can call and sit on hold for an hour and when you reach someone they are of no help, number one you can't understand them and number two they don't know what they're doing. If I had this to do over I would fly any Airline but spirit and I haven't even boarded the plane yet.

Not Verified | Absolutely horrible experience. I would recommend walking before booking with this airline. Not only was my flight repeatedly delayed making me miss two days of my vacation. The customer service was horrible. Trying to talk to agent is next to impossible. They have cancelled my flight home stating it was overbooked and want me to pay an additional 440$ for a flight I already paid for. They have now repeatedly hung up on my phone calls to customer service, and were extremely rude and unhelpful the entire conversation. If I could go back, I would have never booked with this airline in the first place. A