Spirit Airlines

Customer Reviews

2 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 3052 reviews
3/10
2 star Skytrax Rating
Filter Reviews by :
Show
1/10

"flight was cancelled outright"

(United States)

Not Verified | After arriving at the airport at 11:00p Friday night, ready to board my overnight flight from Seattle to Houston, my flight was cancelled outright. The person representing Spirit airlines laughed at the outraged crowd of people who did not understand why they now had to either refund their ticket and find some other way to get to Texas (same day tickets were going for $500 from other airlines), or to wait until Tuesday for the next flight. All he had to say to confused and angry people (some missed a cruise, one woman was headed to Houston for a family medical emergency) was "That's not how it works". He refused all demands from the crowd to speak with his superior. Allegedly he was the superior and there was no one higher than him that could have helped. The real problem: Spirit claimed no responsibility for the cancellation. Even if the cancellation was out of their hands, they still accepted our money in exchange for the promise to transport us from one place to another. They offered no accommodations. I was the only lucky person that day; a single seat on a flight to Dallas opened up at the perfect moment, and I only had to spend 19 hours at the airport, instead of finding some place to go for three days. Think about that. 19 hours at an airport was incredibly lucky. You pay for spirit with money for half of the ticket, and you pay the other half with risk. Do not fly Spirit.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSeattle to Houston
Date FlownAugust 2019
Ground Service 12345
Value For Money 12345
no
1/10

"they were full of excuses"

(United States)

Not Verified | My daughter was supposed to fly from Las Vegas to Denver, she checked in to the flight and then was told by Spirit agents it was canceled when in fact it was not and when she confronted them they had no answer or excuse. Then when I called to complain for the time and money it cost me for a refund, they said she checked in too late when in fact she checked 2 hours early, long story short, they were full of excuses and refused to give me a refund for their blatant mistake of which they cared less. I will never book with Spirit Airlines again.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLas Vegas to Denver
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"forced to just sit in the airport"

(United States)

Trip Verified | Tampa to Baltimore. Flight was delayed 1.5 hours for no reason. If you call they instruct u to hang up and text for an immediate representative, the person on the other end just gathers info n let u know someone will text u back. So 6 hours later I get a text back asking my problem which I have to outline in text for the rep to not respond at all. Finally I get someone on the line who tells me they gone to transfer to a supervisor that connects to a line that says hold for 45 mins to 1 hour for a rep then the line disconnects. So I was forced to just sit in the airport with no resolution at all. The flight was so late I missed work! Spirit has no care or concern for its customers at all.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteTampa to Baltimore
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"next available flight is 4 days from now"

(United States)

Trip Verified | My flight was at 7am today to return home from the Dominican Republic. I get to the airport at 5am just to find out my flight was canceled! The next available flight is 4 days from now and all that we were offered was a refund for the return flight only. No reimbursement for housing was offered. No options for another airline was offered. They did not offer to pay difference for extra costs for a different flight. Nothing! So now I sit waiting for my next flight with another airline that costs an additional $220 to purchase last minute! Thanks Spirit!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteOrlando to Dominican Republic
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

"solution-focused"

(Guatemala)

Not Verified | Boston to Guatemala City via Ft. Lauderdale. A combination of weather challenges on the East Coast and other apparent technical problems meant canceled flights. I entered a line of over a hundred people with a handful indignant at the delays, cancelations and reschedule realities. Of the five to seven employees in Boston and then another handful in Lauderdale none at any point lost composure and all were solution-focused and continued working with customers. Given the emotions they faced I watched while I was in line with amazement at the consistency among the staff. My issues in Boston were managed so smoothly by the associate who just kept looking for the best options to reroute me. In Lauderdale it was parts in electronic systems and generally the staff thought to keep us informed of every step to resolve the problem. It is the tough days that reveal the character and your teams in Boston and Lauderdale excelled.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBoston to Guatemala City via Ft. Lauderdale
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"Spirit has done nothing"

(United States)

Trip Verified | Philadelphia to Dallas. I had just buried my father in Philadelphia, the man who raised me, after booking a frantic series of flights back to the US to say goodbye. After the funeral, I said farewell to my family and wandered to the airport, purchasing a Spirit Airlines ticket, as my funds were nearly gone after the rush home. I should have forked over money to a more expensive airline and starved until my next paycheck. It would have been less stress, less rage and less continued neglect. Spirit canceled my flight, for the usual weather reasons, telling me that I had a window seat waiting for me on Wednesday to take me home to mourn among friends in Dallas. It was Sunday. When I pressed, the airline skimmed around with asinine sympathy, subtly trying to deflect the hoards of usual flight-goers. They told me that a flight would leave tomorrow morning from Atlantic City. They wouldn't pay for transport, food, or lodging. I gritted my teeth and made the trip, traveling for hours on my own dime until I slept next to the baggage claim at the small airport. I awoke at 4:30 in the morning to catch my flight, only to have a distraught security guard tell me this flight was canceled too. I was sleep deprived and livid. Pressing to the front desk, I was told "Don't worry, we've got you a flight that leaves in a few hours." It was in Philly. When the attendants looked at my expression, they quickly drew up a fifty dollar flight voucher to appease me. It was naturally rejected. I'll never fly Spirit again as long as I live. Since then, I've lodged complaints. I've bombarded the company with emails. I've called until I left the country or work, then borrowed a Google Voice Number to continue calling. Spirit has done nothing. Nothing. There's very little more wretched and less holy than Spirit Airlines.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RoutePhiladelphia to Dallas
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"airline is horrible"

(United States)

Not Verified | Baltimore to Montego Bay. This airline is horrible, I will never use them again. First time and last time flying with them. My husband and I flew with Spirit going to Jamaica. The flight was a hour and a half late departing and arriving. They didn't even try to accommodate any of us for the inconvenience. Then upon my departure from Jamaica, we sat on the plane for three hours and then we were told to get off the plane due to engine problems. The plane had engine problems going and coming from Jamaica. This was a huge inconvenience, it happened too many times. Then we couldn't go home when we were supposed to because the flight was cancelled. There was no staff for three hours at the MBJ airport. The staff had us go through customs and TSA all over again after our flight was cancelled. There was complete choas and confusion. I was not allowed or other flyers were not allowed water for three to four hours. Then each of us during that period of time were assigned to different hotels. I was unhappy and felt unsafe.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBaltimore to Montego Bay
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"poor reliability"

(United States)

Trip Verified | Baltimore to Detroit. This flight cancellation has ruined my entire weekend. Spirit is apologizing, but has yet to offer a refund for the money I will inevitably lose in gas, parking, lodging, pre-paid activities, and time. My trip to Canada is ruined! Spirit is by far the worst airline ever. There is no way they can remain in business with such poor reliability, aircraft, and customer service. I cannot, in good conscience, recommend the airline.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBaltimore to Detroit
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"our flight is canceled"

(United States)

Not Verified | Jacksonville to Baltimore Washington. We had a flight booked for 5:20 yesterday evening on August 15th. We chose to fly with spirit despite its bad rep due to the fact that we wanted to get home faster than our family who was driving back. So much for that idea because instead of boarding our plane at 5:20 we sat in the airport for 8 hours waiting on a confirmation for our plane. At first it was delayed, then boarding was delayed. We waited and waited until they came up with the lame excuse that there was a maintenance problem and to top that off after 8 hours and at 11 o’clock at night we finally realize our flight is canceled and since it was so late we had no way to fly back. Our best bet was buying the next plane ticket out of here which was crazy expensive almost 600 dollars for two one ways. And we were only given 7 dollar vouchers? Any way at the same time we got the vouchers everything was already closed. So to say the least we will never fly with them again. They are also terribly uncomfortable.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteJacksonville to Baltimore Washington
Date FlownAugust 2019
Ground Service 12345
Value For Money 12345
no
1/10

"complete waste of time and money"

(United States)

Trip Verified | Los Angeles to Philadelphia. In the afternoon we get a bunch of emails saying that our 11:00 pm flight got pushed back to 2:30 am, and then changed back to 1:00 am and then back to 2:30 am At 9:10 pm a new mail comes out saying that the flight got cancelled, so we checked online and it says “on time”, so we leave immediately to go to LAX. We get on the road and the eta to LAX is 55 minutes, boarding is at 10:15 and doors close at 10:50. We rush, almost get into a car accident, run through the terminals and check points and get stopped at security for bringing packaged boba but make it to our gate at 10:43 p.m. to the lady saying “your flight is cancelled, go back downstairs to the check-in to figure out what next flight is available” We walk down to the Spirit counter where they say next available flight is 12:20 am with a 3 hour layover flight in Chicago on United airlines. We take that option, and walk all the way to United where the United a-hole is on hold with spirit for 20 min and then says he has no record/no payment and more importantly that United does not do deals with Spirit, so sends us back to Spirit to figure out what the matter is. Spirit puts us on hold saying they have to call to “register us”, all the while more spirit customers are coming in and complaining with similar issues of cancelled/delayed flights and not being accepted on other airlines. We wait for another 30-40 min to at that point we missed our second flight on United. They gave no option to guarantee another flight within the next 24 hours. No apologies, all the employees were unprofessional and extremely unhelpful, even the managers were called in and did absolutely nothing. Multiples times while “waiting to figure things out” the employees would joke with one another and goof off behind the counter. At that point, we just gave up, demanded a refund and drove home, empty handed with no tickets, no new flights and an empty weekend with no plans, having to explain to our family member who we were supposed to visit why we could no longer come. All in all, five hours on Thursday night August 16th we have realized what most Americans have known since they could walk, which is that Spirit is complete ass and is a complete waste of time and money.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLos Angeles to Philadelphia
Date FlownAugust 2019
Ground Service 12345
Value For Money 12345
no

Spirit Airlines Photos

Spirit Airlines is a low-cost airline. Apart from the seat on your flight, you have to pay extra for carry-on bag, checked luggage, printing boarding pass at the airport, early boarding, seat reservation, drink or snack on the plane, ticket change or cancellation.

AIRPORT / BAG CHARGES

To maximise the benefit of selecting Spirit Airlines as your low-cost airline, it is very important that you carefully check and follow all of their conditions - printing your boarding pass, paying in advance for any checked or carry-on baggage.

Pay checkin Boarding pass : see below
Baggage Pay Checked bag : see below
Carry on Pay Carry-on bag : see below
2_6_spacer
ADD-ON CHARGES (USD)
Shortcut Boarding : $5.99
Boarding pass at Airport : $10
1st Checked Bag : $21 *booked online
Carry-On Bag : $26 *booked online
Carry-On Bag : $100 *at the gate
Ticket change : $110
One small personal item taken onboard is included in the "Bare fare" (Max size: 16"x14"x12")
2_6_spacer
The above charges are for guidance and subject to change. They should be checked directly with the airline for accuracy

WATCH THE BAGGAGE

Your free allowance is 1 x personal item on Spirit Airlines flights (Max size: 16"x14"x12"). All other carry-on and checked bags have to be paid for. It is IMPORTANT to do this online at the time you book, or you could end up being charged USD$100 per carry-on bag if you leave it until the boarding gate.

ONBOARD FLIGHTS


Seat pitchBig Front Seat pitch : 36 ins
Seat widthBig Front Seat width : 20 ins
Y Seat iconEconomy Seat pitch : 28 ins
Seat widthEconomy Seat width : 17.75 ins
No WiFiOnboard WiFi
No powerSeat power
No IFEAudio / video
Buy Onboard Buy Onboard *see below
Pay Bar Buy Onboard *see below
2_6_spacer
SAMPLE BUY ONBOARD PRICES (USD)
Water $2 / Coffee $3 / Beer $7
Muffin $2.50 / Pringles $2.50
2_6_spacer
Payment onboard can only be made with major credit cards : no cash. The prices shown are for guidance only and are subject to change. You should check charges directly with the airline for accuracy.

AIRCRAFT

Spirit Airlines operate a fleet of Airbus narrowbody aircraft, including A319, A320 and A321 types. Seats are configured 3x3 for economy class, and 2x2 for Big Front seats. [Photo Spirit Airlines]