✅ Trip Verified
| Los Angeles to Philadelphia. In the afternoon we get a bunch of emails saying that our 11:00 pm flight got pushed back to 2:30 am, and then changed back to 1:00 am and then back to 2:30 am At 9:10 pm a new mail comes out saying that the flight got cancelled, so we checked online and it says “on time”, so we leave immediately to go to LAX. We get on the road and the eta to LAX is 55 minutes, boarding is at 10:15 and doors close at 10:50. We rush, almost get into a car accident, run through the terminals and check points and get stopped at security for bringing packaged boba but make it to our gate at 10:43 p.m. to the lady saying “your flight is cancelled, go back downstairs to the check-in to figure out what next flight is available” We walk down to the Spirit counter where they say next available flight is 12:20 am with a 3 hour layover flight in Chicago on United airlines. We take that option, and walk all the way to United where the United a-hole is on hold with spirit for 20 min and then says he has no record/no payment and more importantly that United does not do deals with Spirit, so sends us back to Spirit to figure out what the matter is. Spirit puts us on hold saying they have to call to “register us”, all the while more spirit customers are coming in and complaining with similar issues of cancelled/delayed flights and not being accepted on other airlines. We wait for another 30-40 min to at that point we missed our second flight on United. They gave no option to guarantee another flight within the next 24 hours. No apologies, all the employees were unprofessional and extremely unhelpful, even the managers were called in and did absolutely nothing. Multiples times while “waiting to figure things out” the employees would joke with one another and goof off behind the counter. At that point, we just gave up, demanded a refund and drove home, empty handed with no tickets, no new flights and an empty weekend with no plans, having to explain to our family member who we were supposed to visit why we could no longer come. All in all, five hours on Thursday night August 16th we have realized what most Americans have known since they could walk, which is that Spirit is complete ass and is a complete waste of time and money.