Spirit Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 5118 reviews
2/10
3 star Skytrax Rating
Filter Reviews by :
Show
8/10

"pretty satisfied overall"

(United States)

Trip Verified |   This was my first time in almost 15 years flying Spirit. I had sworn them off due to their high baggage fees and tendency to attract many noisy children. This time, I carried with me only a backpack, though it was quite stuffed. I had been concerned that Spirit might charge me a carry-on fee, and I was relieved and overjoyed (almost in disbelief) when that didn't happen. Basically, as long as you only have one bag and it can fit snugly underneath the seat in front of you, you're fine. The aircraft was clean and looked quite modern. I was seated in the second-to-last row and had three seats all to myself, as did the young man who sat across from me. The entire row of six seats behind me were empty (except when a FA sat down to eat his takeout dinner). The downsides are no IFE or WiFi (you'll have to bring a book) and you don't get any type of snack or beverage without paying (not even water), but for me this is no problem. For the lower airfare, I'm perfectly fine with bringing my own lunch and an empty plastic bottle through TSA to fill at the water fountains. Due to aircraft repositioning, we left the gate 45 minutes late, so I'll have to ding the airline at least half a star for that. The first officer (who spoke faster than John Moschitta) told us he would try to keep our airspeed up to try and make up some of that time, and he kept that promise as our flight time was a fairly brisk 2:22 (wheels up to wheels down). Pretty impressive considering the headwinds as we approached Chicago. Oh, and the lines at check-in moved very slow. I'm not a fan of the way Spirit lets people purchase tickets last-minute at the check-in counter as it holds up the lines. One thing before I forget: on the A321N aircraft that Spirit uses, there are NO WINDOWS in the very last row of seats. Many airlines (including Spirit) now charge fees for advance seat selection, so bear this in mind if you select a "window seat" and you wind up with empty bulkhead next to you. Spirit needs to be transparent about this. Other than this, I'm pretty satisfied overall and I'll certainly consider flying with Spirit again if I'm going on a short domestic trip where I only need one or two changes of clothes that I can fit into a backpack.
AircraftA321N
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHouston to Chicago
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"airline to avoid at all costs"

(United States)

Trip Verified | I recently had the misfortune of flying with Spirit Airlines and I can confidently say it was one of the worst experiences of my life. From rude flight attendants to unethical behavior and complete disregard for customer satisfaction, Spirit Airlines has proven itself to be a disgrace to the airline industry. The nightmare began before we even boarded the plane. Despite checking in online prior to our flight, their website conveniently decided to malfunction when it came to checking in myself, citing the excuse of having an infant on my lap. While my husband and daughter were granted their boarding passes without issue, mine was labeled with the ominous message "must speak to agent at gate." Upon arrival at the airport and seeking assistance, we were met with further incompetence and disrespect. Despite having paid for our flight like any other responsible passenger, we were informed that I would not be allowed on the flight due to overbooking. This absurdity was compounded by the fact that Spirit's own faulty online check-in system had prevented me from obtaining a boarding pass earlier. Rather than rectifying their mistake, Spirit Airlines was fully prepared to inconvenience my entire family, including a toddler, by making us miss the flight we had rightfully paid for. It took the intervention of multiple individuals to finally secure seats on a later flight, which only added to our frustration and stress. When we finally boarded the plane, the ordeal was far from over. I found myself squished between two strangers, forced to balance an infant on my lap for the duration of the flight. The lack of consideration for our comfort and safety was appalling, and it was abundantly clear that Spirit Airlines prioritizes profit over the well-being of its passengers. In conclusion, I urge anyone considering flying with Spirit Airlines to think twice. The blatant disregard for customer service, coupled with the sheer incompetence and rudeness displayed by their staff, make Spirit Airlines an airline to avoid at all costs. Save yourself the headache and choose a reputable airline that values its customers.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLas Vegas to Miami
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

“flight was cancelled then rescheduled”

(United States)

Trip Verified | The money and time and energy they cost us is insane! Our flight was cancelled then rescheduled, after the first Cancellation we had to cancel our connecting flight. We lost money after rescheduling with Spirit then rescheduling our flight again they cancelled our flight again. We were out 460 dollars for the two flights we missed then 200 for the taxi then 600 for the difference in going with another company which by the way was worth it in comparison to the garbage Spirit had to offer. From there we spent close to 2000 dollars in additional cost and simply lost money in general. Do yourself the favor and don’t use Spirit.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteHartford to San Jose via Fort Lauderdale
Date FlownFebruary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
3/10

"doesn’t fit in the overhead"

(United Kingdom)

Trip Verified |  Literally worst Experience with the airline. Small flight. Never go with it. Staff behaviour is worst. I Purchased a Carryon Baggage. Its regular cabin bag size. It doesn’t fit in the overhead bin. The whole journey I placed it in front of my legs. Literally worst experience.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBaltimore to Ft Lauderdale
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"never fly Spirit again"

(United States)

Not Verified | Flew into Los Vegas from Austin at 11:30 am with a four hour layover. Boarding scheduled at 4:46. I went to gate A12 at 4:30. The board indicated 8:00 pm to Seattle. No explanation. Seating was horrific. No place to wait three hours. You could take a seat at a slot machine. Disgusting food choices! I wonder the filthy halls. I return to gate A12 to find the gate was changed to A14 and the board read 10:00.. No comment from Spirit personal. Finally on the plane. When the beverage cart came along I asked for a coke and a bag of chips. The attendant said the choices are on the card. I said I didn't have my readers and plain chips would be fine. She proceeded to open the card and hold it in front of my face. The gal behind me said Pringles. I said thank you and she handed me a coke, cup of ice and a small can of Pringles. I looked at miss attitude and said I hope when your 72, be delayed 10 hours. Inconvenienced your pick up to the middle of the night that she doesn't have to deal with a twit like you. I will never fly Spirit again. Not because of the delays, that happens. It will because of the condescending, rude, disrespectful troll of an attendant.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLos Vegas to Seattle
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"telling me that I missed my flight"

(United States)

Not Verified | I had a flight leaving ATL to Vegas on March 15th at 9:24pm. I was at the gate at 7pm. When I got the gate the screen said flight is delayed. So as I'm sitting there so a guy asked the gate agent what time will the flight be here because now it's 10:33 and the gate agent went to get someone and the guy comes out and say I'm the supervisor and your flight left at 7pm. And I was like what? I showed him my phone where it's also saying that the flight is delayed so he told me don't go by what the screen say or my phone and kept telling me that I missed my flight. As we were talking a plane was arriving at the gate D2 and he said that's not your plane to Vegas I am the supervisor and I know what time your flight left. And told me to go back out of security to the front counter and they will give me another ticket. Well it was about 15 peoples sitting there and he told all of us that we missed our flight So we all left and did all that what he told us to and the front counter was closed until 3am the next day. As I'm standing there at the front counter my phone said the flight boarded at 10:46 pm. That's the flight that he said was not my flight. So now I'm pissed like why would he tell us that wasn't our flight when in fact it was. So now we missed the flight. And at 3am when the front counter open they can only give us a flight for the 17th which is a 14hour flight. I called customer service and they told me I wasn't at the gate on time. Remind you the 17th is a Sunday so I will have to miss out on the trip because I thought the gate agent was telling the truth and whole time he was telling me a big ass lie! If can't go by what the screen say and the gate agent say then I don't know who trust or ask anything. Then they gave 2 people's flights out for free for the next day, they gave 2 ppls a refund and so helped 2 more peoples after I ask if they could help me first. And all the other people's was just stuck trying to figure it out. And the only option was stay stuck for 1 1/2 days at the airport and travel out sunday on a 14 hour flight. This is crazy. And I just don't understand why would he lie to me and everybody else like that. I would have been missed up if I wasn't from Atlanta and would have been stuck for 2 days in another state that's crazy
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAtlanta to Las Vegas
Date FlownMarch 2024
Seat Comfort 12345
Ground Service 12345
Value For Money 12345
no
1/10

“There were no rebooking options”

(United States)

Not Verified | They cancelled our flight on the way to the airport. There were no rebooking options. Refund 'Chat' is powered by AI so you don't get a human. Phone calls have long queues...an hour or longer. It was our first and last time trying to fly this Airline.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDallas Fort-Worth to San Juan, PR
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Save yourself the headache"

(United States)

Trip Verified |  I was scheduled for a 5 am flight to Fort Lauderdale and then a connecting flight to Aruba. The gate assignment was A18. We sat at gate A18 for 1 1/2 hours before departure. At some point the departing gate was changed to A17. Due to the horrible audio we didn't hear the announcement for the change. Instead of the attendants calling the names of the 10 people that were missing, she went through the waiting area of gate A17 aging people of the wanted to depart sooner. When we noticed that gate A18 had not boarded by 6:30 am, we approached gate A17 and asked what was gong on. The rude supervisor advised that it was up to the flight attendants if they wanted call the passengers name during the boarding process. She avoided speaking to us directly. She walked around the lobby pretending to fix the line dividers, while yelling out her responses. I asked the gate attendant for his name and the supervisor name, he provided his name but asked her if he could provide her name. Her name badge was purposely flipped over. Once again she yelled across the lobby stating I could ask her for her name myself. She continued to walk around as if she was working. One agent told us that our luggage didn't make the flight because we didn't make the flight. That was incorrect information. Our bags made the flight on February 18th, here it is February 22nd and still no luggage. Honestly, the attitudes of the works align with the service and environment of SPIRIT. Calling the airline customer service was just as bad. They do not accept accountability for anything that weant on. While waiting on my flight I had the honor of observing 4 passengers encounter servers different rude gate attendants at gate A18. If you are traveling that is okay with paying for horrible service as long a you get to where your going, then you may be okay with spirit. On the other hand, if you expect decent service for your hard earned dollar, go with a different airline. Save yourself the headache.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteHouston to Aruba via Ft Lauderdale
Date FlownFebruary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"$99 for a carry on"

(United States)

Trip Verified |  Words cannot express how furious and frustrated I am with spirit right now. I am certainly never going to take Spirit again, even if I have to pay fifty dollars or so more for a flight, and I highly recommend any potential Spirit flyers do the same. Spirit's customer service is absolutely terrible - they are inflexible and unsympathetic and I'd even go so far as to say that they're taking advantage of the desperation of some of their customers. they don't even have being a budget airline as an excuse, because I've taken JetBlue before and have had much better experiences. A little bit more on my experience this time (yes, I've taken spirit before and overall never really had a great experience, but this time really takes the cake). They would not let me onto the flight with my backpack, citing that it was too big - and maybe it was, a little, but that's certainly never been an issue before, not with any of the airlines I've flown at, and I fly decently often, since my family's fond of traveling, not to mention having to travel between home and college every break. I acknowledge that maybe it was an inch or so past the recommended dimensions since I was trying to bring back some course books I no longer needed, and while I wouldn't have been happy about it, I would've paid for it to be a carry-on willingly enough, if the price was something like 30 or even 50 dollars. It is my mistake, after all, even if, again, it's never been an issue before, and I've always been able to comfortably fit it under the seat. But the price was $99 for a carry on to a 2-hour long flight, which is almost certainly taking advantage of customers' desperation. This, by the way, was more than the price of the flight itself. When I balked at the price, the Spirit flight worker just said, stone-faced, that he didn't have time for this, and was I going to pay or not? Otherwise he'd shut the door and I'd have to take the next flight tomorrow. When I hesitated, deciding to try to repack things maybe so that it took up less room, he proceeded to do exactly that. So they didn't give me the time to do even that. Maybe coerced is too strong a word for it, but that's certainly how I felt in that moment - coerced into paying. After getting up at seven to make this flight (granted, I arrived an hour and a half early) and four months of a long, stressful winter quarter finished with a brutal finals week -- I just wanted to go home. The kicker was that there was plenty of space on the flight, nevermind that the bag could've gone under the seat just fine - half the overhead bins were empty! And I wasn't the only one flagged - another passenger literally had to toss a third of her bag's contents (hopefully it's not too expensive to replace) and a second was only able to make it through because another passenger was kind enough to split the space in their bag with her. At any rate, I do have another flight with spirit because I booked this as a round trip, but after that, I will never choose spirit again. Ever. I should've paid more attention to the complaints lodged. Absolutely terrible experience with them, 0/10 would not recommend. If you want cheap flights, there are certainly much better budget options out there.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteChicago to New York LaGuardia
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"the service was poor"

(United Kingdom)

Not Verified | I was not expecting much from the get go, but the service was poor. No complimentary water or snacks and the food you buy is expensive. Seriously $4.30 for a can of coke. While waiting in line I had a rude gate attendant send me to the back of the line even though I was in zone 2 and zone 3 was boarding. When I finally got to the desk again i was pulled to the side to measure my personal item to repack (the back easily fit in the slot with no issue as i had done this on the flight from Orlando a week prior). The flight was delayed by an hour before taking off and whilst in the air we had found out it would be delayed a further 30 minutes meaning I'd have to run through 3 terminals to check in and go through TSA at breakneck speed. Thankfully Orlando TSA is pretty good at getting people through fast and with the connector flight being transatlantic there was a long queue still to board. However the flight itself was incredibly uncomfortable even by budget standards. It would be suitable for anyone under 5 foot 9 but if you're over 6ft (like me) your back and legs will be in for a rough ride. Seriously Spirit there is a baseline even for budget airlines and you aren't even meeting that. The only benefit is that the cabin crew were cheeky and friendly.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteIndianapolis to Orlando
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no