✅ Trip Verified
| Houston to Newark. Me and my friend were supposed to fly back home to NYC on 2/23, but they kicked us out of the plane and rescheduled our flight for 2/25 because my friend “looked sick and needed to talk to a doctor”. The doctor asked if we went to China in the last 2 weeks, the answer was no. However they did not allow us back on the plane, and my checked bag flew to Newark. I went to the luggage office to ask them to send my bag back, and no one was there even though it was during their operating hours. I called the number provided at the door, no one picked up. Later that day, a passenger from the same flight called me to tell me that he has my case and gave me the address of his hotel in NYC to come and pick it up. Not only that I lost two days at work, but also I had those additional expanses for staying two more days in Houston, and I was without my bag because it was picked up by another passenger. We called them several times and filed several complaints- the response was - “we’ll call you back” or the ticket was passed on to another department. They were sorry that we had to reschedule our flight and they were happy that I was able to reunite with my bag. After one month of conversing back and fourth, they offered two $100 vouchers, refunded $85 for my checked bag and $12 for my toiletries that I bought in Houston. They did not cover other expenses, including our accommodation, and transportation from/to the airport and to the hotel where my bag was situated. We went through embarrassment on the plane, stress about my lost bag, additional expanses and suffering due to rescheduled flight, but the compensation we got was ridiculous. We also spent so much time negotiating for that little compensation they gave us. I will never ever choose Spirit Airlines.