Spirit Airlines

Not Verified | My wife and I were in Orange County for the weekend and we booked a reasonable priced one way ticket to get back home to the Bay Area on 9/22/24. The flight boarded on time at 11:55am. We proceeded to all sit down and the flight crew went through the entire process then we started to back up and get get in line for take off on the tar Mac. Something happened to one of the engines before pre flight checking which ended up requiring us to come back to the terminal. Luckily the pilots trusted their guts and did not try taking off because it could have been catastrophic. Anyway we all get off the plane and wait for the maintenance crew to figure the problem out, after 3 hrs of waiting spirit cancelled the flight, they provided a 12$ per person voucher which I could not use for anything in the terminal other than carls Jr. On top of that the 12$ wouldn’t even cover a meal at carls Jr. so my wife goes to the spirit crew and sees what they can do about re-booking. Well the only options were to wait for another 3hrs in the terminal which would have put us at the airport for a total of 12 hours. So we decided to ask for a voucher for a hotel room and a rebooking for a morning flight. The lady at the desk was sure when she said we would get a hotel room, but we had to wait for 15 minutes for an email confirmation. Well we waited for another hour and half then called spirit corporate and relayed to them everything in this review I’m saying. Their response was we are within our home state and the policy does not allow for them to book us a hotel room. Well since their was a miscommunication on the spirit team we thought that they would help the customer out and hell is out. All in all they DID NOT DO ANYTHING for the care of well being of their customers. I will never in my life use this service I will not recommend them to anyone because no one should have to come out of pocket after a scenario like this. The customer is always right, spirit and the customer service team is cruel and uncaring to their clients.

✅ Trip Verified | They only offer automated bag check for self-tagged bags and the machines are very slow and don't work very well so the line takes about an hour. You have to leave an extra hour just to drop yourself tagged bag at Las Vegas. If you're a little slow and miss the 45-minute cut off, they charge you $99 to rebook your flight. Overall, the flight ended up being more expensive than flying Southwest before Alaska.

Not Verified | Long story short, they refuse to make things right when they poorly manage their flights, passengers, and communicate for people who have connecting flights. I’ll never fly with them again. They’re going bankrupt for a reason, look at their stock falling over the past 5 years.

✅ Trip Verified | Don't fly Spirit. I paid more for my bag than my seat and they trashed my bag then refused to make it right my luggage was brand new before this flight and now it is seriously damaged but the loopholes in their 7 page contract says they are not responsible for their damage. Flight was terrible, seats are cramped. 5 dollars for a can of coke, and they changed my flights 6 times without my consent in a 3 month period of time.

✅ Trip Verified |   Horrible experience this morning trying to get on the flight. I lined up and they scanned my ticket then the representative at the counter decided to pull me to the side because my little purse was in my hoodie’s front pocket. He said I was trying to trick them by sneaking sth that was not in my personal item bag. He made me step to the side and said that I can no longer get into that flight. When I demanded to learn about their policy on canceling people’s flight plans on a whim he said he didn’t like my attitude and wants to write me up to never fly with Spirit again. I had to buy a brand new ticket with Delta to fly to New York. I will never tolerate this again.

Not Verified |   I traveled with Spirit airline before and never got into this issue before until yesterday. My personal item, my backpack which fits perfectly and the spirit in line display they have at the boarding gate. However, they still charge me $90 for my personal item. And threaten me that I'm going to miss my flight if I don't pay for the bag. So I ended up paying for my personal item that clearly informs in their website regarding their policy for personal item and it fits perfectly on the display they have but for some reason they still charge me. I strongly believe this is not right. Policy, false advertising and most importantly threatening me that I'm going to miss my flight. I had to pay for my bag. I have the picture of my personal item fitting perfectly.

Not Verified | I really wanted to like Spirit. It's a cheap option, and I am grateful for that. The flight attendants are nice, and the pricing is cheap, but the lack of a functioning website and customer service has taken a toll on me. We also get a delayed first flight and miss the connecting flight and have to stay in Florida every single time. The next flight out is always 2 days later. The website hardly works and you have to show up in person to get your boarding pass, which can ultimately make you miss your flight. The customer service people are so rude. They pass the buck every time they get a chance. It is getting really old. The only way to get a hold of anyone is with WhatsApp and most of the time the refer you to the customer service department at the airport. Nothing is simple with them.

✅ Trip Verified |   Horrible customer service. Had a layover in Las Vegas flying from FL to OH…. Doesn’t make sense but whatever. They cancelled flight 2 nights in a row, then to remedy the situation they offered me a direct flight from FL to OH. Problem was we were in Vegas! So after 3 hotel stays we eventually had to rent a car & drive home. All in all was out over $2400. Just got notice that they approved my claim in the amount of $476 Regularly fly but will never fly Spirit airlines again

Not Verified |   I had an extremely disappointing experience with Spirit Airlines. The staff were rude and careless, and the airline seems to be more focused on ripping off customers than providing decent service. We were traveling with our two kids, both under 5, each of whom wanted to bring their own luggage. Spirit charged us $150 last min for each child's luggage for $75 just because the wheels were designed to stick out slightly. When I requested seats with a view for the kids, as every child enjoys the experience of looking out the window, they placed us at the very back of the plane where there were no windows at all. To make matters worse, we were kept waiting for an extended period before being allowed to board and be seated. I strongly advise against using Spirit Airlines, especially for parents who are concerned about their children's needs and safety. This experience was far below what we expected, and I cannot recommend this airline to anyone.

Not Verified | I cannot believe it. Plane was in a huge mess and the legroom was horrible. My legs were squashed. Not to mention about the flight getting delayed by 2 hours. I was late for my meeting cos of that. 10/10 would not recommend!