Spirit Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 5121 reviews
2/10
3 star Skytrax Rating
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1/10

"Save yourself the headache"

(United States)

Trip Verified |  I was scheduled for a 5 am flight to Fort Lauderdale and then a connecting flight to Aruba. The gate assignment was A18. We sat at gate A18 for 1 1/2 hours before departure. At some point the departing gate was changed to A17. Due to the horrible audio we didn't hear the announcement for the change. Instead of the attendants calling the names of the 10 people that were missing, she went through the waiting area of gate A17 aging people of the wanted to depart sooner. When we noticed that gate A18 had not boarded by 6:30 am, we approached gate A17 and asked what was gong on. The rude supervisor advised that it was up to the flight attendants if they wanted call the passengers name during the boarding process. She avoided speaking to us directly. She walked around the lobby pretending to fix the line dividers, while yelling out her responses. I asked the gate attendant for his name and the supervisor name, he provided his name but asked her if he could provide her name. Her name badge was purposely flipped over. Once again she yelled across the lobby stating I could ask her for her name myself. She continued to walk around as if she was working. One agent told us that our luggage didn't make the flight because we didn't make the flight. That was incorrect information. Our bags made the flight on February 18th, here it is February 22nd and still no luggage. Honestly, the attitudes of the works align with the service and environment of SPIRIT. Calling the airline customer service was just as bad. They do not accept accountability for anything that weant on. While waiting on my flight I had the honor of observing 4 passengers encounter servers different rude gate attendants at gate A18. If you are traveling that is okay with paying for horrible service as long a you get to where your going, then you may be okay with spirit. On the other hand, if you expect decent service for your hard earned dollar, go with a different airline. Save yourself the headache.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteHouston to Aruba via Ft Lauderdale
Date FlownFebruary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"$99 for a carry on"

(United States)

Trip Verified |  Words cannot express how furious and frustrated I am with spirit right now. I am certainly never going to take Spirit again, even if I have to pay fifty dollars or so more for a flight, and I highly recommend any potential Spirit flyers do the same. Spirit's customer service is absolutely terrible - they are inflexible and unsympathetic and I'd even go so far as to say that they're taking advantage of the desperation of some of their customers. they don't even have being a budget airline as an excuse, because I've taken JetBlue before and have had much better experiences. A little bit more on my experience this time (yes, I've taken spirit before and overall never really had a great experience, but this time really takes the cake). They would not let me onto the flight with my backpack, citing that it was too big - and maybe it was, a little, but that's certainly never been an issue before, not with any of the airlines I've flown at, and I fly decently often, since my family's fond of traveling, not to mention having to travel between home and college every break. I acknowledge that maybe it was an inch or so past the recommended dimensions since I was trying to bring back some course books I no longer needed, and while I wouldn't have been happy about it, I would've paid for it to be a carry-on willingly enough, if the price was something like 30 or even 50 dollars. It is my mistake, after all, even if, again, it's never been an issue before, and I've always been able to comfortably fit it under the seat. But the price was $99 for a carry on to a 2-hour long flight, which is almost certainly taking advantage of customers' desperation. This, by the way, was more than the price of the flight itself. When I balked at the price, the Spirit flight worker just said, stone-faced, that he didn't have time for this, and was I going to pay or not? Otherwise he'd shut the door and I'd have to take the next flight tomorrow. When I hesitated, deciding to try to repack things maybe so that it took up less room, he proceeded to do exactly that. So they didn't give me the time to do even that. Maybe coerced is too strong a word for it, but that's certainly how I felt in that moment - coerced into paying. After getting up at seven to make this flight (granted, I arrived an hour and a half early) and four months of a long, stressful winter quarter finished with a brutal finals week -- I just wanted to go home. The kicker was that there was plenty of space on the flight, nevermind that the bag could've gone under the seat just fine - half the overhead bins were empty! And I wasn't the only one flagged - another passenger literally had to toss a third of her bag's contents (hopefully it's not too expensive to replace) and a second was only able to make it through because another passenger was kind enough to split the space in their bag with her. At any rate, I do have another flight with spirit because I booked this as a round trip, but after that, I will never choose spirit again. Ever. I should've paid more attention to the complaints lodged. Absolutely terrible experience with them, 0/10 would not recommend. If you want cheap flights, there are certainly much better budget options out there.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteChicago to New York LaGuardia
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"the service was poor"

(United Kingdom)

Not Verified | I was not expecting much from the get go, but the service was poor. No complimentary water or snacks and the food you buy is expensive. Seriously $4.30 for a can of coke. While waiting in line I had a rude gate attendant send me to the back of the line even though I was in zone 2 and zone 3 was boarding. When I finally got to the desk again i was pulled to the side to measure my personal item to repack (the back easily fit in the slot with no issue as i had done this on the flight from Orlando a week prior). The flight was delayed by an hour before taking off and whilst in the air we had found out it would be delayed a further 30 minutes meaning I'd have to run through 3 terminals to check in and go through TSA at breakneck speed. Thankfully Orlando TSA is pretty good at getting people through fast and with the connector flight being transatlantic there was a long queue still to board. However the flight itself was incredibly uncomfortable even by budget standards. It would be suitable for anyone under 5 foot 9 but if you're over 6ft (like me) your back and legs will be in for a rough ride. Seriously Spirit there is a baseline even for budget airlines and you aren't even meeting that. The only benefit is that the cabin crew were cheeky and friendly.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteIndianapolis to Orlando
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Spirit lost our car seat"

(United States)

Not Verified | Spirit lost our car seat coming home from vacation from Orlando to Philadelphia. After waiting hours in Philadelphia airport with 3 small children trying to locate our carseat we were told it was in "Costa Rica "?. They gave us a loaner car seat to put my 3 yr old in to drive home 2 hrs and said they would be in touch and we would get reimbursed if they couldn't locate car seat. During that time we received conflicting info and lies from "they couldn't find our car seat" to "it's at an auction in Philadelphia? What? When submitting a claim we were told I had to submit a receipt for the car seat in order to get reimbursed! A car seat that was received as a gift from my old coworkers. Even if it wasn't a gift -why would I still have a receipt years later? They said they would reimburse us 90$! What car seat is worth 90$?! The loaner car seat they gave us costs more! D
AircraftSpirit
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteOrlando to Philadelphia
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

“I refuse to fly this airline”

(United States)

Not Verified | The worst customer service. Mechanical issues at 8:55am delayed my trip an extra day and then again on my return flight (which left me in the airport in Orlando until 1am trying to find a way home)...but I was offered a $50 voucher for another flight. I've asked for a refund on a cancelled guest flight, but all they care about is offering a credit for a future flight (within 90 days to book). I refuse to fly this airline and hope others follow.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBaltimore to Cancun
Date FlownFebruary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"carry-on bag was over size"

(United States)

Trip Verified | Spirit Airlines has the worst service I’ve ever have. They are not let me boarding my flight, And rebook my flight for next day because they want to charge me $100 more. They said my personal carry-on bag was over size but I fly with American Airlines with the same personal item and no problems. When I come back the next day the flights was delayed for (4) four more hours. It was the worst trip I ever had.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLos Angeles to Charlotte
Date FlownFebruary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

“worst airline to try to cancel a flight”

(United States)

Trip Verified | This is the worst airline to try to cancel a flight. I tried to cancel due to an upcoming surgery but they charged me almost the full cost of the flight and put the remaining $ in an account that had to be used in 90 days.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteMyrtle Beach to Hartford
Date FlownFebruary 2024
Value For Money 12345
no
7/10

"great if you’re on a budget"

(United States)

Not Verified | Everyone knows that Spirit is cheap and uncomfortable and charges a lot for baggage, seating and food. The way you do it is you pay for your bags in advance as you buy the ticket, check-in online and then bite the bullet on seating or pay. You can get a pop from a vending machine to save on money in the air. So, expect to spend about $43-$50 in addition to your fare each way. Our flight was full, so the seating was very uncomfortable and tight. The tray table in the seat in front of you is just a little ledge to set your drink on. I fortunately had an aisle seat for a small amount of comfort, but it was still bad. We took off and arrived on time, which is a huge selling point for Spirit. Overall, the carrier is great if you’re on a budget and want to save money. We saved about $100 each by flying Spirit with one checked bag and were thus able to afford a nice hotel room. I’d gladly fly them again.
AircraftA321
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAtlanta to New Orleans
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

“nothing but a huge money grab”

(United States)

Trip Verified | The first week in February, I bought a roundtrip non-stop ticket for the first week in May, from Boston to Las Vegas, for an incredible deal of $124. Less than five days after booking, they changed the flight from nonstop to a ridiculous amount of time on a plane with a stopover that ended up getting to Vegas at 11 PM at night instead of 11 AM - which pretty much screwed me out of a whole day of already planned activities with my nieces and nephews. I only had these four days to see my family, so that was completely unacceptable. What did they offer me? A credit. This airline has no other flights available that work in the timeframe of my trip. My itinerary was carefully selected to coincide with an already paid-for shuttle to and from the airport AND a rental car. This was nothing but a huge money grab by Spirit Airlines. Never again. Expensive lesson learned! (And yes, I realize it's only $124, but it cost me over $500 to book an equivalent flight for the same dates!)
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBoston to Las Vegas
Date FlownFebruary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Won't ever use this airline again"

(United States)

Not Verified | The web application would not send me my electronic boarding pass during check-in. Worse than that when I clicked on the link in my email to follow check-in from my phone it led me to a payment portal asking for $50. It was never explained what this was for. In order to get to my flight on time I paid the $50 and the application took me back to check-in without ever providing by boarding pass. This continued in a circular loop. Eventually, I found the kiosk in the airport and used my confirmation code there to get my boarding pass. I later found out the $50 dollars was a fee for having an agent print the boarding pass at the counter. Obviously I hadn't done this as I was charged this fee during online check-in while trying to get my electronic boarding pass. I waited for 40 minutes on the phone to talk to customer service after which I was transferred and they refused to give me a refund for the fee. Worse they told me I should have contacted them by phone before paying the fee. Won't ever use this airline again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSalt Lake City to Orlando
Date FlownFebruary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no