Spirit Airlines

✅ Trip Verified | I understand that flights get canceled due to weather. What is unacceptable is that I Paid for the big front seats and I was told that on my rebooked flight that the big seats were already filled and there is no refund for the seats. All they could provide is a 90 day credit. This is not acceptable solution as I don’t have any travel plans for the next 90 days. So in short Spirit stole 104.00 from me.

Not Verified | Worst Customer Service that I have seen in 50 years! Do not fly with this Airline because that are unreasonable and just do not care! Offshore agent booked me out of the wrong location. Was supposed to fly out od Dulles/Washington but they booked me flying out of Dallas, TX. Called Spirit within the hour and asked for a refund back into my account. They said ok no problem. Days later the pending charge posted to my account. I called them and they advised that nothing showed on their End asking that the flight be cancelled. Why would I book a flight in Dallas which is 1200 miles away from Virginia? They owe me a 400 dollar refund and I am not going to let them get away with this situation.

✅ Trip Verified | Long wait for bag check, only 3 people working for 300 people, told me I was running late. Canceled flight, all other carriers where flying. Two and a half hours waiting for luggage that never entered the plane. Fly other Airline

Not Verified | I have received an email of cancellation on our flight to orlando with less than 9hrs of notification! Were not able to put us in a plane till 4 days later! We have booked this family vacation a month ago and now we are down $1k plus other miscellaneous fees such as car rental reservation, time of work etc. Very disappointing and we are not aware when we can afford another vacation this year since we lost at least $1k on hotel reservation, an absolutely nightmare!!

✅ Trip Verified | Don't ever book with Spirit! I have never been so outraged by a company! My fiancé and I booked a nice vacation to Nicaragua in hopes to escape the hustle and bustle of our everyday lives. As our vacation came to an end, it was time we packed our bags and headed to the airport for our flight home. We unfortunately made the mistake of booking all our flights with Spirit airlines. We were soon informed that our 1:45am flight from Managua to Fort Lauderdale, Florida was delayed until 3am. Due to the delay we missed our flight from Fort Lauderdale to Newark. So with that being said, my fiancé and I were upset due to the inconvenience. But we kept calm and asked when the next flight from Florida to Newark would be, and we were told there were no available flights until the following day. So we proceeded to ask if there were any flights to other airports in the area such as New York or Philadelphia. Same answer nothing until the following day. So we also asked who was going to pay for our hotel in Florida since the fault was on Spirit for the delay. We were told Spirit doesn't cover any accommodations. Needless to say my fiancé and I will be stranded in Florida for one whole day through no fault of our own. I will never ever ever fly Spirit again and I wouldn't even recommend it to my worst enemy. They are horrible! I warn anyone and everyone to think twice before booking any flights with this ignorant company!!

✅ Trip Verified | Terrible. Flight delay over 6.5 hours from Miami to Newark. No other air carriers reflected similar delays on this day and to this destination. They offer meal vouchers but I will call them until they get sick and tired of hearing of me and ask for a compensation.

Not Verified | This is the worst experience ever. Delay after delay after delay. Never made announcements until its actually time to board. Time online and on TV still said “ON TIME” for some reason. Why do they offer so many “commodities” you pay for nonsense fees like a seat after I already purchased the ticket ? And cant ever get a simple flight without any inconvenience. They've had us waiting for 2-3 hours, people have lives and if I paid to arrive at a certain time is because I need to make it by then! They don't even offer any snacks for the inconvenience and thank us for our patience. But do we have a choice !? Highly do not recommend if you have any sense of purpose and travel regularly. I travel at least 4-5 times a year and this is my last time with this airline..

✅ Trip Verified | Departure time was pushed back, leaving Detroit making us miss our connecting flight. We were supposed to have a 46 minute layover in Atlanta. We now have a 12 hour layover in Atlanta. Spirit has been useless and helping us and the only compensation we have received was $42 in meal vouchers for a 12 hour stay in Atlanta. They also charge outrageous prices for everything. carry-on, In-flight drinks (soda) whatever you think you save on this airline it is not worth it .This is the first time we have flew this airline and it will be the last.

✅ Trip Verified | Horrible experience, the flight to Vegas we had one of their pilots riding upfront with us and he made sure to let everyone know he was a "captain" and would constantly help himself to the drinks and snacks telling all it was OK because he's a captain. The captain passenger would also frequently visit the pilots of the plane while in-flight. The flight attendants were congregated at the front of the plane discussing a pregnancy and how horrible their jobs were, we could hear every word! Our flight home was scheduled to depart from Vegas just past 11PM, I received an email at 5PM, on the same day, with a flight cancelation notification and was booked on a flight 3 days later to fly back home. I called Spirit and asked for hotel vouchers and was told no because the flight was canceled due to weather. I asked for an earlier flight as we had to return for work, I was offered a flight 2 days later with a connecting flight from Florida to Detroit. I accepted after she said they would compensate me for a hotel. I called the number they gave me for the hotel and it was a hotel reservation company and they had no relations with Spirit and wanted $300/night for the only hotel available. I called Spirit back and while on the phone was looking at the departure board at the airport and noticed a Delta flight leaving Vegas to Detroit at the same time as what the original Spirit flight was scheduled for, I mention this to the Spirit airline manager and he tells me that it's because the airlines go to different areas which have different weather! I asked for a refund and was repeatedly told NO, and hung up. Booked my flight with Delta and got home as scheduled without any weather issues.

Not Verified | On March the 8th traveled from Las Vegas Nevada to Dallas Texas, I had courteous, and the most peaceful flights that I've had in a long time. Spirit keep up the good work, I had no problems with you and I will continue to fly Spirit Airlines.