| Spirit staff was the rudest in customer service that I have ever experienced. They make you feel like you are absolutely stranded with no remorse or apologies. We travel a lot and get that things happen, but when you feel like you have to fight to get home and pay extra money for a hotel room, rides to and from the airport, food, and toiletries that were lost by Spirit it is a horrible feeling. Pay the extra with other airlines because you will end up paying the exact same with what they charge for seats, carry-ons, checked bags, and food/drinks. They cancelled our flight due to weather when all other flights were on time from our location to our destination around the same time. They gave us minimal options to get home. A refund of $170, to fly home 24 hours later with 2 layovers, or to fly home 2 days later. The staff in Austin Airport for Spirit airlines was completely understaffed and not trained properly to handle the situation of a cancelled flight with the website and app not working. The manager was completely overwhelmed and frantic. He was dealing with the pilots and the unhappy travelers that their flights were just cancelled with no other options. They showed no remorse. Valerie in Spirit airlines Austin tried her best, but when we triple checked with her if our bags were going from Austin to our layover destination she stated yes. All of our luggage did not make it to our layover destination for 24 hours and they could not tell us where our luggage was or if it would end up at our final destination. Each person we encountered we felt like we had to fight or argue for answers. Not one staff member was helpful or apologetic for the huge hassle of travel and stress they had caused. The 3 of us girls were traveling together and they could not put us on the same flight home. We were forced to split up. They authorized one of us to fly home 2 days later when we never agreed to that. We wanted the chance to be put on standby to have a chance at getting on the same flight. We called on our baggage the next day, which somehow got split up. At first the lady answers the phone and says I can’t help you, you will get an update in 24-48 hours. She did not even try or ask for our claim number. Once we were harsh and made her look at our claim number she saw our bags arriving in LAX at 2pm and 9:40pm. Once we finally made it to LAX my luggage had arrived. We went to baggage claim to pick up my friends where the staff stated they did not know where our luggage was and it may be on a delayed flight. Many other angry guests were in baggage claim as well. I walked out and stood next to random Spirit carousel (not our flight), where I saw my friends bag going around. I could go on into more details about how horrible of an experience we had and how we never thought it could get worse and it just kept getting worse. Please do not fly with Spirit Airlines.