Spirit Airlines

Customer Reviews

2 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 3052 reviews
3/10
2 star Skytrax Rating
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1/10

"flight in someone else name"

(United States)

Trip Verified | Dallas Ft Worth to Phoenix. Spirit Airlines & JustFly charged my credit card $329.48 for a flight in someone else name. I did NOT book a flight in this name and disputed the charges with the CitiCard company within an hour of the credit card charge. All Spirit will do is offer a partial credit on a future flight in the next few months. Spirit has terrible customer service. JustFly represents Spirit and JustFly made a mistake. I caught the mistake quickly. This did not cause any inconvenience to Spirit and they should have taken care of this politely and apologetically but choose to cheat me out of $329.48. Very unprofessional.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteDallas Ft Worth to Phoenix
Date FlownAugust 2019
Value For Money 12345
no
1/10

"no help whatsoever"

(United States)

Trip Verified | 6pm flight. Delayed several times for bad weather (okay, better safe than sorry). Then cancelled. The problem started here. I was the first person in line to schedule a new flight and my first option was 3 days away! No vouchers for food or room. Asked for options to fly somewhere else then home, all I got was a no and blank stare. Absolutely no help whatsoever. Hope the pilots care a little more while they have my life in their hands !
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteOrlando to Atlantic City
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Such a bad encounter"

(Philippines)

Trip Verified | Newark to Orlando. I had a very bad encounter with this flight. The attendants were rude and impatient with the kids. They smirk, roll their eyes and talk under their breath when asked for a favor. They are texting and using their mobile phones while discussing the safety precautions. I will never ride this plane again. Such a bad encounter. The ground staff members are also rude and unhelpful. They laughed at us when our luggage was over weight. Very condescending when we asked if we can transfer the other stuff to the to other luggage.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteNewark to Orlando
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"carry on Spirit is charging you 55$"

(United States)

Trip Verified | The worst airline ever. I am right now, traveling from Ft Lauderdale to Baltimore. I always decide not to get ticket from this airline but every time due to a special condition one of my family are getting the ticket/s. Believe me their ticket is not cheap because for a carry on Spirit is charging you 55$ and when you object, for 2 inches they bother you so much. The personnel’s are impolite.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteFt Lauderdale to Baltimore
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"worst experience ever"

(United States)

Trip Verified | The worst experience ever. Delays and Delays and do not forget cancellation for two days. The sleeping in the airport due to no vacancy at hotels. The children sleeping on the floor which was cold. I do not know where to began!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMexico to La Guardia via Ft Lauderdale
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"$160.00 because over 40 pounds"

(United States)

Not Verified | Orlando to Charlotte. Luggage weighed 46 pounds. Two passengers with one bag each cost $160.00 because over 40 pounds. My luggage was put on wrong carousel and other airlines give you a free drink. Spirit even charges for that too. I will never fly Spirit again. That is why they have lower prices. They get you on the cost of your luggage! No WiFi or Power. Seats did not recline
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteOrlando to Charlotte
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"They should be shut down"

(United States)

Not Verified | This is a follow up to my review on 8/10/2019. My 18 year old son and two 17 year old friends were at Lagardia Airport in New York over three hours early and missed the flight due to a scanner problem at the airport. Spirit said the next flight would be today, 8/12/2019. Spirit said there was nothing they could do. The families had to get the boys a hotel. They made it to Lagardia four hours early and got on the plane. They sat on the plane for two and a half hours because of what they were told was a "scratch" on the plane. They said other passengers were so mad they demanded and actually got off the plane. Finally they departed and had to catch a connecting flight in Fort Lauderdale Florida. The original tickets we bought were for a non stop flight, but "there is nothing we can do", they said. Even though with the scratched airplane they made it to the gate 15 minutes before take off, Spirit told them they sold their seats to someone else, "but don't worry, we booked you on another flight." This will be another four hour wait. And "there is nothing we can do", they said. Six parents are extremely worried about their children. They were supposed to return home here near Dallas Texas on 8/10/2019 at about 5pm. It is now 8/12/2019 at 5pm and they are in Florida. They should be shut down. I hope I do not have to make another follow up to this review.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteNew York to Dallas
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Manager was useless in rectifying the situation"

(United States)

NotVerified | Chicago to Baltimore. We will never fly Spirit Airlines again - flight was cancelled and the next available flight was two days later. They refused to put my daughter on a different airline. Offered no money to cover hotel or food and didn’t give a damn about the inconvenience or cost of this delay. Manager was useless in rectifying the situation.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteChicago to Baltimore
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
3/10

"delayed 7 times in the past 24 hours"

(United States)

Trip Verified | Boston to Baltimore. Don't rely on Spirit Airlines for actually arriving on time. It's more of cheap but best effort service. The 'best' part is me being very liberal. My flights have been delayed 7 times in the past 24 hours and their front desk is very unhelpful.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBoston to Baltimore
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"staff had an awful attitude"

(United States)

Trip Verified | Ft Lauderdale to Hartford. The staff had an awful attitude. Our flight was delayed because a young lady, her boyfriend, and her nieces were kicked off the flight for taking a picture together. The flight attendant accused the woman of taking pictures without consent and when she was informed that the man was her boyfriend and the children were their relatives the flight attendant became angry and embarrassed and had them removed from the flight. The children looked scared and confused and none of the staff showed any remorse. Even after that incident the staff was rude, miserable, and seemed as though they could care less about giving any effort to good customer service. It’s an absolute joke of an airline. Their cheap prices shouldn’t mean they can lack in decent employees who actually care about their jobs. Will never fly again. Kicking children off a flight for no reason is absolutely ridiculous and disgusting.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteFt Lauderdale to Hartford
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no

Spirit Airlines Photos

Spirit Airlines is a low-cost airline. Apart from the seat on your flight, you have to pay extra for carry-on bag, checked luggage, printing boarding pass at the airport, early boarding, seat reservation, drink or snack on the plane, ticket change or cancellation.

AIRPORT / BAG CHARGES

To maximise the benefit of selecting Spirit Airlines as your low-cost airline, it is very important that you carefully check and follow all of their conditions - printing your boarding pass, paying in advance for any checked or carry-on baggage.

Pay checkin Boarding pass : see below
Baggage Pay Checked bag : see below
Carry on Pay Carry-on bag : see below
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ADD-ON CHARGES (USD)
Shortcut Boarding : $5.99
Boarding pass at Airport : $10
1st Checked Bag : $21 *booked online
Carry-On Bag : $26 *booked online
Carry-On Bag : $100 *at the gate
Ticket change : $110
One small personal item taken onboard is included in the "Bare fare" (Max size: 16"x14"x12")
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The above charges are for guidance and subject to change. They should be checked directly with the airline for accuracy

WATCH THE BAGGAGE

Your free allowance is 1 x personal item on Spirit Airlines flights (Max size: 16"x14"x12"). All other carry-on and checked bags have to be paid for. It is IMPORTANT to do this online at the time you book, or you could end up being charged USD$100 per carry-on bag if you leave it until the boarding gate.

ONBOARD FLIGHTS


Seat pitchBig Front Seat pitch : 36 ins
Seat widthBig Front Seat width : 20 ins
Y Seat iconEconomy Seat pitch : 28 ins
Seat widthEconomy Seat width : 17.75 ins
No WiFiOnboard WiFi
No powerSeat power
No IFEAudio / video
Buy Onboard Buy Onboard *see below
Pay Bar Buy Onboard *see below
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SAMPLE BUY ONBOARD PRICES (USD)
Water $2 / Coffee $3 / Beer $7
Muffin $2.50 / Pringles $2.50
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Payment onboard can only be made with major credit cards : no cash. The prices shown are for guidance only and are subject to change. You should check charges directly with the airline for accuracy.

AIRCRAFT

Spirit Airlines operate a fleet of Airbus narrowbody aircraft, including A319, A320 and A321 types. Seats are configured 3x3 for economy class, and 2x2 for Big Front seats. [Photo Spirit Airlines]