Spirit Airlines

✅ Trip Verified | Horrible experience. I arrived 4 hours early because I felt like they were going to do something negative. First my bag weighed 57lb which I understand that 16 lb over. So I removed quite a few things. Then I went to your front desk and it said 56 lb like I only remove one pound of things and I had a whole huge bag in my hand. So I remove more. Then it weighed 47 lb I removed seven more pounds and weighed all the stuff that I removed and it was quite over the amount that it was told to me removed. But the scale said I was still 1 lb over but they let allowed back to pass. Which it's all nonsense to even have a 40 lb and then you have to pay $125 overage totally unacceptable policies. This is not the first time I've had a problem with spirit. Enough of spirit airlines nonsense. Not just baggage but delays and all the other issues.

Not Verified | Absolutely the worst airline ever! You think you're saving money, but when they get done with all their little charges, you'll pay the price of a first class with all the perks on any other airline! Not to mention being forced to pay 100.00 to check my carry-on, which has been permanently lost with no offer to compensate me for the fee or my personal belongings. Don't fall in their trap, you're not saving anything!

✅ Trip Verified | This worst experience I’ve ever had flying with any airlines I’ve flown with before. To start off I had to pay $168 to check in my luggage. Which was more than what I spent on my airfare. Next, the plane was late coming to the airport and delayed taking off as well. After landing at Orlando to get on my connector flight, we sat on the tarmac for approximately 45 minutes waiting to off load. By the time I exited my flight, my connector flIght had taken off, I stood in line for an hour and an half waiting to talk to customer service. She informed me the next plane available to my destination wasn’t available for another 24 hours. I asked if I may have a voucher to get a hotel. She said the best they can do is give me a 10% off coupon for any hotel room in the area. That didn’t help me one bit so I went to retrieve my checked luggage to see that it wasn’t at the carousel. I walked over to Spirit lost baggage department and I was told that it should be waiting for me in Arizona. Next day I arrived in Arizona and no luggage! I’ve been on the phone, email, and text messaging with the airlines and Nothing! The airline refuse to give me a refund on my luggage and guess that I won’t get any compensation my personal belongings!

✅ Trip Verified | They boarded us on the plane at 9PM. Once we were boarded they told us the pilots for this plane were having difficulties with the plane they're flying in from. They gave us no other information. We ended up being held on the plane for 2.5 hours before taking off. The flight itself was only 2 hours. We were not only not offered any water or light snacks, they wouldn't even allow us to purchase. We couldn't get off and get them ourselves either because we had no idea when the plane would take off and could miss the flight if we got off the plane. Employees completely lacked empathy and did not care. They acted like they were being inconvenienced that passengers wanted water, all while the employees were drinking water and snacks they brought and laughing with each other. If this weren't being the only direct flight into Atlantic City near my family, would never use this airline.

✅ Trip Verified | I didn't actually fly with Spirit, I just wanted to ask and complain. I canceled my flight 30 days before I was scheduled to leave and didn't realize I wouldn't get a full refund. They gave me a ticket voucher for 1/2 of the original cost and only 90 days to use it. I won't be able to fly in 90 days.

Not Verified | Worst airline ever, flight was to leave at 7.36pm, at 9.11pm we are still sitting in the runway. We have been giving vague reasons why we are here, the staff don't seem to care. I spent $76 on my ticket and another $64 to have a carry on bag to miss my event. This is just horrible, the delay is longer than the flight.

✅ Trip Verified | Despite the ridiculous wait time, they charge for everything - wifi, bags,snacks. That's not even the most ridiculous, getting on flight there was a 30 min delay, going back home 2 hours talking about its a maintenance issue. I won't ever use this airline again!

Not Verified | While all airlines are dealing with employee shortages (particularly pilots), supply chain challenges, and grumpy passengers who stood in TSA security lines for an hour, Spirit increases the stress level by trying to make more money with having passengers bid for a seat with inadequate leg room.

✅ Trip Verified | I was Originally scheduled to fly from Cancun to New Orleans on a direct/Nonstop flight. My direct flight was cancelled and replaced with another flight through Fort Lauderdale with a 4 hour layover. The flight from Fort Lauderdale was delayed 3 times. None of the spirit staff showed interest in my inconvenience and none of them were willing to help. As a result of all this my 2 hour flight turned into a 14 hour trip, impacting my arrival time which affected some business that I needed to take care of on Saturday. When I arrived it would be too late to conclude my business and I was not able to complete my business on Sunday since it is a day off for most people. This is my first and last time flying Spirit airlines.

✅ Trip Verified | Flew to Vegas via Delta. Trip was great! Customer service was excellent and the price was great. We had comfortable seats, check in bags only cost $30, seats were $28 each, on flight movie, complimentary beverages, everything went smoothly. Jump ahead to trying to get our flight back to Minnesota. Rude employees at the desk, we couldn't get the bag tags to print and the person whose job it was to help appeared to be busy doing something else, we had to pay an extra $79 per bag for 2 of the bags, and the rude employee behind the desk was so busy talking and being rude that by the time we went to check our bags at the self serve counter, we had missed our flight and was not allowed to board! I asked for the manager and a rude woman who stated she was the "supervisor " came out and acted like we were irrelevant! On top of that the next flight they had was for the next day at 2pm Saturday and stated we would also had to pay an additional $99 per person (3 of us) for them accommodating us?, the flight we missed was at 4.30pm Friday. We will never, ever, fly Spirit again and I suggest the same for anyone reading this. They are overpriced, rude, no empathy, unapologetic, and a miserable bunch of employees. Aren't these jobs customer centered? The customer's are the reason they have a job and can pay their bills and take care of their families. Spirits reviews are so horrible, I would be surprised if they lasted another 2 years. I really hope they don't. I think Delta and Sun Country have mastered what customer service is and do not price gouge.