Spirit Airlines

Customer Reviews

2 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2823 reviews
3/10
2 star Skytrax Rating
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1/10

"do not take Spirit Airlines"

(United States)

Trip Verified | Baltimore to Orlando. Spirit has constant flight delays, cancellations, and their check in booths are a complete mess. Spirit will delay and cancel their flights without a valid reason and their check in booths are always over flowing and with people trying to rebook their flights. Originally, I had planned to go on vacation for six days, but due to Spirits lacking system it was cut short to four days. I wasted so much money on the unrefundable hotel and rental cars for the two days I missed due to Spirit canceling my flight. I understand that occasionally flights must be delayed due to weather however my flight was delayed four hours because the crew was not ready. This just goes to show that Spirit Airlines is poorly managed and has an inconsistent schedule. Overall, if you want to get to your destination on time and peacefully, then absolutely do not take Spirit Airlines.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBaltimore to Orlando
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"totally unresponsive"

(United States)

Not Verified | This is the worst airline ever! We were supposed to be leaving today from Baltimore to San Juan, Puerto Rico to go on a cruise. The flight was canceled, and the airline did absolutely nothing to accommodate Travelers. We were told that the flight crew was not here, then we were told that the flight was canceled due to weather. They are totally unresponsive to helping anyone. Beware! The initial flight with Spirit might be cheaper, but they nickel and dime you to death and they are so not helpful to their customers. Worst Airline ever!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBaltimore to San Juan
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Avoid at all cost"

(United States)

Not Verified | Los Angeles to Chicago. Spirit is the worst airline I have ever flown. 4 hour delay because of lack of employees. No warning and only excuse is now steward is in way here and should arrive in the next two hours. What kind of company charges for business then can’t work with a schedule. Do not be fooled by the prices for this airline. Avoid at all cost.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLos Angeles to Chicago
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"never fly with them again"

(United States)

Trip Verified | Spirit cancelled our flight 3 hours before takeoff. I didn't find out until we went to check our baggage. That's when I found a notification in my Spam folder. They said they didn't have a crew for our flight. We were going to Disney. They told us we would have had to wait until tomorrow. So we had to rebook a new flight on the spot and changed it to American, albeit the cost was double what we paid on Spirit originally. This has happened before but we'll never fly with them again. We have two kids so you can imagine.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteCleveland to Orlando
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"drove the last 400 miles"

(United States)

Not Verified | Cancun to Boston. Our flight was canceled, and there was no other option to get out that day. They put us up, and brought us back the next morning for what they called a rescue flight. That would be fine, but they only booked us to the first stop, and never mentioned that they were not booking us all the way through. We discovered that at the last minute and then they started trying to find us a flight to get us home. Long story short we rented a car and drove the last 400 miles.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteCancun to Boston
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Worst airline ever"

(United States)

Not Verified | Orlando to Newark. Worst airline ever. They charge for everything including water. The seats are hard as hell and they don’t recline We missed our flight and was charged $100 to get on another one. They cancelled our flight and because they said it was due to weather they didn’t accommodate us at all. Even though we spent all our money and they rescheduled it for the next night. Run for your life. Jetblue best airline ever. Not a drop of entertainment onboard not even an outlet to charge your phones.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteOrlando to Newark
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"canceled a flight"

(United States)

Trip Verified | Ft Lauderdale to Atlantic City. They actually canceled a flight on Saturday night before Easter ruining I don’t know how many plans for numerous families after making us wait almost four hours. They excuse being they didn’t have a pilot or crew. They didn’t know that eight hours ago? Nobody cares anymore. Not people. Not big companies. All these families plans ruined without any remorse. Just cancel it. I know have to miss Easter with my amazing two year old daughter. Please don’t ever use this airline.
AircraftA321
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteFt Lauderdale to Atlantic City
Date FlownApril 2019
Ground Service 12345
Value For Money 12345
no
1/10

"Then cancelled again"

(United States)

Trip Verified | Minneapolis to Las Vegas. Very Angry! Booked this flight two months ago and was cancelled! At first for weather, it’s clear sky the whole way to Vegas! We checked the weather. And then the flight was on again. Then cancelled again. The reason none! My husband and I had booked and reserved plans when we got to Vegas. Only flight we could get was for 9:30pm. Thanks to sun country! Never flying or booking a flight with Spirit ever again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMinneapolis to Las Vegas
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"crew is stuck in traffic"

(United States)

Trip Verified | Newark to New Orleans. This has been the worst experience I've ever have had with an airline. I've never been delay for the most dumbest reason I've ever heard. So, this flight has been delay for almost 3 hours due to the crew is stuck in traffic. From my understanding everyone including the crew should be responsible to leave their home with enough time to make it on time to the airport. And then you can go no where because they keep telling you that they should arrived within 15 minutes, but it has been exactly 3 hours! Worst airline ever. Will, not use it again, since they even charge you to breath in the plane.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteNewark to New Orleans
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"never fly this company again"

(United States)

Trip Verified | Boston to New Orleans. Received the cancellation email less than 2 hour of departure time for no reason. Terrible experience, and I will never fly this company again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBoston to New Orleans
Date FlownApril 2019
Ground Service 12345
Value For Money 12345
no

Spirit Airlines Photos

Spirit Airlines is a low-cost airline. Apart from the seat on your flight, you have to pay extra for carry-on bag, checked luggage, printing boarding pass at the airport, early boarding, seat reservation, drink or snack on the plane, ticket change or cancellation.

AIRPORT / BAG CHARGES

To maximise the benefit of selecting Spirit Airlines as your low-cost airline, it is very important that you carefully check and follow all of their conditions - printing your boarding pass, paying in advance for any checked or carry-on baggage.

Pay checkin Boarding pass : see below
Baggage Pay Checked bag : see below
Carry on Pay Carry-on bag : see below
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ADD-ON CHARGES (USD)
Shortcut Boarding : $5.99
Boarding pass at Airport : $10
1st Checked Bag : $21 *booked online
Carry-On Bag : $26 *booked online
Carry-On Bag : $100 *at the gate
Ticket change : $110
One small personal item taken onboard is included in the "Bare fare" (Max size: 16"x14"x12")
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The above charges are for guidance and subject to change. They should be checked directly with the airline for accuracy

WATCH THE BAGGAGE

Your free allowance is 1 x personal item on Spirit Airlines flights (Max size: 16"x14"x12"). All other carry-on and checked bags have to be paid for. It is IMPORTANT to do this online at the time you book, or you could end up being charged USD$100 per carry-on bag if you leave it until the boarding gate.

ONBOARD FLIGHTS


Seat pitchBig Front Seat pitch : 36 ins
Seat widthBig Front Seat width : 20 ins
Y Seat iconEconomy Seat pitch : 28 ins
Seat widthEconomy Seat width : 17.75 ins
No WiFiOnboard WiFi
No powerSeat power
No IFEAudio / video
Buy Onboard Buy Onboard *see below
Pay Bar Buy Onboard *see below
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SAMPLE BUY ONBOARD PRICES (USD)
Water $2 / Coffee $3 / Beer $7
Muffin $2.50 / Pringles $2.50
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Payment onboard can only be made with major credit cards : no cash. The prices shown are for guidance only and are subject to change. You should check charges directly with the airline for accuracy.

AIRCRAFT

Spirit Airlines operate a fleet of Airbus narrowbody aircraft, including A319, A320 and A321 types. Seats are configured 3x3 for economy class, and 2x2 for Big Front seats. [Photo Spirit Airlines]