Spirit Airlines

Not Verified | This is without a doubt the worst airline ever. First they charge you almost a full ticket for being 2 lbs over weight with your luggage then they charge you for seats they can’t even give you a complementary glass of water on the flight. Then they changed the gate I was supposed to leave out of didn’t even announce they changed the gate when I asked one of the workers about the flight he couldn’t tell me anything at all then when I finally found out they changed the gate I had to run all the way to the other side of the terminal and still missed the flight. Then they tried to say that it was my fault that I missed the flight and I had to spend the night at the airport because even though they changed the gate without notice they said it was my fault I missed the flight. I wouldn’t recommend this airline to my worst enemy. And I will never fly this airline again. I don’t know how the hell they are still in business as bad as they are.

Not Verified | In August I booked a total of 12 one way flights from Orlando to Philadelphia for Sunday 8/20 at 3:15. Spirit.com timed out for the first purchase of 9 tickets, and I had to speak to customer service to continue with the booking. I told the gentleman that we only needed 5 checked bags total which was applied to the first traveler. The second booking was done online for 3 travelers and we added only 1 checked bag. Your system added one checked bag for the 8 other travelers on the first booking- so that’s 13 total and for 2 more on the second booking for a total of 3. I did not add those bags- the site did. Spirit overcharged us $645.01 and has cost countless hours on the phone & utilizing the “live chat” text feature. I was told I could only get a credit not a refund even though it was Spirit’s error. That blows my mind. The site is not user friendly; I’ve read many other comments and reviews that match my complaint identically regarding your weak technology. We were in Florida for an untimely death in the family and the last thing we should have been worried about was getting our family home. Spirit did not make it easy. The first time I was on the phone your supervisor who conveniently disconnected me. I tried to get her back on the phone but could only get a customer care representative- ironic because no one really cares. She said she’d call me back in 20 minutes. Never did I get an email or call from her. I tried to call your corporate office and could not get any person on the phone. This is disgusting. In our darkest hour Spirit Airlines took advantage of a grieving family. I tried calling again and was transferred and no one could help. Finally, I did see my credit was issued. This was the text conversation I had. “Hi! Thank you for contacting Spirit. My name is xxxxx and I will be more than happy to assist you further with your overcharged for checked luggage inquiry. Please allow me a few moments to look at your reservation, gather information, and start working on your request. I do apologize for the wait time. You’ve been issued a reservation credit which is valid for trips booked within 90 days of issuance on any flight dates available in the system. It can be used for multiple bookings until the full value is used and can be applied toward airfare, bags, seats, taxes, and fees. Any Guest linked to the original reservation can use it. Amount: $567.01 Expiration Date: 12 November 2023 I have sent your confirmation to the email you have provided. It may take up to an hour for you to receive this email. If you still are not seeing your confirmation after one hour, please reach back out to us.” It says any guest can use and the total amount is listed. It’s actually $650.00 because we booked 3 more flights separately- a total of 12 flights. Today, 10/1, I tried to use that credit. My husband and I paid for those 12 flights, yet the credits were issued individually. Even though it’s clear we paid, I was unable to use the credit to purchase my airfare. I first spoke with an agent who was unable to help me so transferred me to the loyalty department where I spoke with another staff who informed me the voucher credits could not be transferred to me, the person who paid. I think “loyalty department “ is ironic Imagine if this is happening to others the money spirit is making. I couldn’t reach corporate either. Our flight was no picnic either. Just awful service. Disgusting!

Not Verified | I usually support Spirit they are the only non stop flight to Kentucky so I put up with the small seats, no food, and up charge for literally everything but I tell myself you get what you pay for so it’s ok. This time was ridiculous! My bag was over by 2 pounds so I took out my purse which helped. Then I got stopped as boarding the plane because I had two items. My back pack and a purse. They said consolidate or pay. When I consolidated my purse into backpack it did not fit their size requirements so they then charged me $99.00 for my empty purse. I will never fly Spirit again, they are the worst in every way.

Not Verified | Spirit airlines is merely just a way to get from point a to B. Nothing good or special about it. Seats were terrible. And the tray tables, I could barely fit my hand on it. Windows were dirty, very dirty. And the landing was not good. But they did provide food and snacks that were decent which is a upside. But I had to innovate to find something to prop my phone up on which I did (only use for the tray table basically). But at least I got to my destination.

Not Verified | I was charged 3 xs for the same bag as I could not get clarification on purchase or not for my bag. Their check-in process sucks online for baggage. Make sure your bags to do not exceed weight limit after you already purchased prior bag weight limit (to save cost on baggage as their website states)as they will not refund your money of prior purchase. Make sure you get a receipt as they charge you even though I did not get a receipt when they said I had. Poor customer service. You have to purchase food and drink on the plane. Seats small (and I am a small person). No one will call you back, they just blame on the next person you should have talked to at the airport, not when you leave! I have never had any problems with any other airlines! Please fly anyone other than this airline because they could not care less about their customers! I have reached out to my credit card company as well to dispute charges!

✅ Trip Verified | The worst airline ever. The personal at Oakland airport was super aggressive with us. They were yelling to me and my mom. The entry from gate to plane was absolutely terrible. Never choose this airline. The worst service ever.

✅ Trip Verified | What horrible service at the check in. The guy at the head of the entrance was abusive to everyone who walked passed him because, even though there was no sign saying that the beginning of the line was not actually the beginning of the line, everyone took the beginning of the line as such. When I called him out for being abusive towards a woman who did not speak English he threatened me. Look how there were several people just trying to check their bags (we all paid a lot of money to do so) and how only one person checking bags. It was horrible and abusive treatment not customer service.

✅ Trip Verified | The first half of my non-stop roundtrip flight was canceled due to alleged mechanical difficulties. Instead of my nonstop flight to ATL, Spirit automatically transferred me to their next available flight which was leaving at 9pm arriving the following day in Baltimore, Maryland and arriving in Atlanta that night, after a 6-hr layover, which was after the time that my daughter was supposed to pick me up from the airport and then we were going to drive to Myrtle Beach, South Carolina. So, just so you know, I got to the airport 56 miles from where I live. Unfortunately, I did not get the email notification, which must have come a day or so earlier. I work full time and had reserved round trip airfare 2 weeks prior. I didn't receive the email. In any case, I got to the LAX parking for the week I had requested off and got on the shuttle to the airport where I went to confirm my flight and at that point noticed on the Spirit app that my flight was going to Baltimore Maryland. So I called customer service and they said oh that was a layover and that I would be arriving in Atlanta at some point I don't know 9:00 pm the following night and that was too late for me because we were driving to the Myrtle Beach from ATL for a presentation that was going to be happening midday. So customer service rescheduled me to the best they could do. It was going to already be a 6-hour drive to Myrtle Beach from Atlanta with non-stop roundtrip airfare. So now I am faced with a four hour delay to leave LAX, a 6-hour layover in Baltimore plus the 6-hour drive to help my daughter drive to Myrtle Beach for her presentation. I didn't really have any other options. I tried to get a fight to Myrtle Beach, but that was going to also arrive in Myrtle Beach after the presentation was over. I would not recommend Spirit Airlines. Spend an extra $100-$200 and fly with another airline. Many have all-inclusive fees anyway. I understand it may seem like more. But you want customer service if something goes wrong after the 24-hour grace period before your flight leaves. A text message would have sufficed.

Not Verified | We had booked with Spirit to go to Mexico on 9/22-24/23, when I arrived at airport at 5:45am, I was told they changed our flight without contacting me! Then the attendant says there were no other flights available. Then we are told to check with Southwest and United for a ticket. We will never deal with Spirit ever! Now my birthday trip was ruined!

✅ Trip Verified | Hands down the worst flying experience I have ever experienced. Flight was diverted due to a storm and because we were running low on fuel. We were told we needed to divert to refuel, but then all of a sudden the slight crew had reached the maximum amount of time that they could work for the day and we were told to deplane. From there, we experience a total of 6 flights delays and were stuck at the diverted airport for 7 hours. We did not take off from the diverted airport until 2 in the morning. We experienced another delay once they finally boarded us after 7 + hours of delay, only to sit on the runway for another hour. There was zero communication from the airline during the 7 + hour ordeal. This airline is inefficient, understaffed, and a hot mess. I would never book through Spirit again. Pick another airline.