Spirit Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 5121 reviews
2/10
3 star Skytrax Rating
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1/10

"Totally unprofessional behavior"

(United States)

Not Verified | I had the most horrible experience with Spirit Airlines. First they changed my flight from evening 8 pm to morning 7 am with 6 hour lay over in Las Vegas. Original booking had 2 hour layover. Second we came to the airport at 4 am for our 7 am flight. All other airline agents were there at 4 am and helping their customers to check in bags. No body at Spirit counter. No body even at 4:30 am. Nobody even at 5 am. Finally they come at 5:10. We were standing in line for hour and 10 minutes. We did not choose our tickets. We never do. We let airlines automatically assign the seats. We are fine with random seats. But this time this lady tells us that since we did not choose our seats, we may not able to fly in this flight. She says we have 50:50 chance to fly in this plane. I said I already paid for the tickets two months ago, how can I not have a guaranteed seat. She says she is not responsible that I did not choose the seat. She was trying to sell me business class seats. I told her clearly that I am not paying for the seat and I can take a random seat. She still stays I have a 50:50 chance to get into the flight and I may not be guaranteed to fly in the 7 am flight. She is not even offering me a reward to go in the next flight in case it is overbooked. Finally the guy next to her (even he only intervened after 5 mins) says I am guaranteed to fly in the 7 am flight since I paid for the ticket but will be assigned random seat which is fine with me. Totally unprofessional behavior. Horrible service. By the way, when I checked my bag at Kiosk, the charge for one bag was $89.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSan Jose to Milwaukee
Date FlownApril 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"first and last time using Spirit"

(United States)

Not Verified | I arrived an hour before my flight and they said I can't check in because "I'm late to board which is so stupid." Other airlines take their passengers 15 minutes before they board. This was my first and last time using Spirit. They guy didn't let us board and made us pay $99 each for a new boarding pass. We originally were supposed to go to LaGuardia and he said there is not flight till 9pm. I asked him if they fly to JFK he said no we don't fly to JFK. He was lying and being rude and said their is flight for Newark. Don't even bother calling customer service they aren't even helpful not even the supervisor so useless and waste of energy. No wonder your flight is cheap never again.! Deserve no stars whatsoever.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteOrlando to Newark
Date FlownApril 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

“it’s a waste of money”

(United States)

Trip Verified | It’s the worst airline ever, they depart before the time, just to make me pay an extra $99 to rebook for a later hour, and the employees were so rude and with attitude. Honestly it’s a waste of money and time to fly with Spirit! It’s my last time flying with this airline, absolutely the worst.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMiami to Chicago
Date FlownApril 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

“will never fly with this airline again”

(United States)

Not Verified | Coming from a young adult, I had traveled this airline with my parents. My parents had booked this airline to give a try, but did not check the reviews. Researching online, I have found that this airline had been famous for cancellations & delays. This was indeed true. My family had booked two different flights & BOTH were delayed for 2-3 hours. When we got our ticket, it had told us our flight would be delayed till 2pm, but the boarding pass had said 10am. Next to us, I had overheard a family wondering why they were charged for a bag when they had ALREADY paid. As confused as we were, entering the gate was very annoying. The flight had changed twice and could not give us the time we had expected. My family booked the vacation for a short span of time and we have already wasted hours of our day at our destination sitting by the gate. We were bummed out because when I tried to ask the front desk about our departing time, there were already 3 people in line complaining about how this airline had constantly delayed on them. Entering the plane was the worst. The rating I could generously give for the, comfort, entertainment & staff service was a solid 1/10. Even kids could not enjoy the 3 hour flight. I do feel bad for the review, but the delays had struck me with a nerve. I will never fly with this airline again.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMassachusetts to Miami
Date FlownApril 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Cheap and delayed plus rude staff"

(Canada)

Trip Verified | Do yourself a favor and stay away. The flight was delayed because some vip person had entered Vegas and the airport had not let them fly for 1 hour and 30 minutes. Once we got to Vegas another vip person got there and they had to go in circles in the sky until they could land. They won’t even offer you a glass of water and my carry on stayed behind in the airport because they said they would charge 100$ and I had paid for carry on through 3rd party. I asked them to take it to ticketing so my family member could pick it up. Cheap and delayed plus rude staff.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSacramento to Las Vegas
Date FlownApril 2024
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"able to mess with people’s lives and money"

(United States)

Not Verified | I purchased my daughter a ticket under my account. The system changed her name to mine but kept her date of birth and information in the purchase. When I called to have the name changed they told me I was unable to. They said I need to cancel but it was going to cost me $200 to do so. They then tell me to rebook but the new flight would cost $485 dollars and I couldn’t use the $50 voucher they gave me because it’s in my name. Once it was all said it done and $700 dollars later, she had her flight. Gets to the airport at BWI and was told her flight is delayed 4 hours. And since it’s delayed so long that she won’t make her connecting flight. She would have to reschedule her connection and the only thing available is at 7pm on the 17th of April! They want my 18 year old daughter to stay in an airport for 19 hours. They said we can give you a meal voucher for $7 and hotel voucher. My daughter is 18 and alone which means she cannot check in to a hotel. So once again no solution. Only option I was told was fly out tomorrow night and get to New Orleans after midnight on the 18th. Which means she is missing reasons she is supposed to be here and making the rest of the time here that much more difficult. Not to mention the 2 hour drive to BWI them back home and then again to BWI the next day. Absolutely absurd how airlines are able to mess with people’s lives and money this way with no repercussions or care because they know they can do it.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBaltimore to New Orleans via Orlando
Date FlownApril 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"You’re not actually saving money"

(United States)

Trip Verified | Occasionally my cheap bone takes over and makes me forget the last abysmal experience with this awful airline. But each time I’m reminded- don’t do it, it’s a trap. You’re not actually saving money due to their nickel and dime policies. Their employees look unhappy at best and are generally rude. Like every time. It’s wild. I’m a positive person and it’s beyond me how consistent a negative experience Spirit Airlines provides.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteNashville to los Angeles
Date FlownApril 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"definitely never recommend Spirit"

(United States)

Trip Verified | This has been the worst experience flying I have had in my past 10 years of flying. I booked 2 one way tickets from Fll to ROC, or so I thought. The first $250 was only a “reservation fee” and that I had to pay the difference of $230 to confirm and actually “buy” the ticket. Of course I’m upset about this, but I pay the fee because I was literally at an Airbnb from doing a 7 day cruise with carnival and needed to get back home. I then arrive the next morning at 6am (flight isn’t until 7:55am) and I run into an issue with my luggage. Apparently the previous $480 that I spent did not include my 2 checked bag . At this point I’m trying to go through the line and pay with Apple Pay at the desk and they inform me they don’t have Apple Pay. Now I’m frantically trying to get money out of the atm that has posted that it’s tap to pay and it doesn’t work. I then shove my clothes into 1 suitcase and had to call customer service to pay for the bag over the phone because the option was not available online. After another 25 minutes on the phone everything is finally done. I get into line to give my bag up and go upstairs and in told I can’t load the plain because my luggage was too late. I was also told that I would have to pay an additional $99 per person to rebook my flight. I had a complete break down and nobody cared to help me make something work until I lost my mind. Only until then did the boss make the change without the money . Everyone at the front counter were rude and had very disgusting attitudes. I would definitely never recommend Spirit to anyone.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMiami to LaGuardia
Date FlownApril 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"the epitome of incompetence"

(United States)

Trip Verified | I had the unfortunate displeasure of flying with Spirit Airlines, and it was an absolute nightmare from start to finish. The moment I stepped onto the plane, I was greeted with a putrid odor that lingered throughout the entire flight. The seats were like sitting on concrete blocks, providing zero comfort for the duration of the journey. To add insult to injury, our flight was delayed without any explanation, causing us to miss our connecting flight despite the fact that the plane was still at the gate. The airline's lack of coordination and communication left us stranded, missing two reservations and only provided a measly $42 for meals, which barely covered a fraction of the cost. We were forced to fly out the next morning, adding more inconvenience and stress to our already disastrous travel experience. And just when I thought it couldn't get any worse, our return trip was plagued by yet another delay, this time because they were waiting on someone else to board the plane. Spirit Airlines is undoubtedly the epitome of incompetence and negligence. Save yourself the trouble and never fly with them. They are consistently behind schedule and fail to provide even a semblance of decent service. Avoid at all costs.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteOrlando to Louisville
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"I will never fly with them again"

(United States)

Not Verified | I flew Spirit for the first time earlier this week. Huge mistake. I will never fly with them again. I won't go in to all the details other than to say that the first flight was over 3 hours late, but there were so many other bad issues with this airline including their gate employees yelling at customers when they caused the chaos that confused everyone. The couple next to me at the airport waiting for our plane said the same thing, "this is our first and last time flying with Spirit."
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBurbank to Las Vegas
Date FlownApril 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no