✅ Trip Verified
| Baltimore to Detroit. Today I had a 7:35pm flight flying out of BWI arriving in DTW at 9:15pm I arrived at the gate and the monitors assured me that the arriving location was indeed Detroit, MI, when it was my turn to board I gave the gate agent my ticket she scanned the ticket and I boarded the plane. When we landed to my surprise the pilot mentioned that we were in Boston. I was very confused but just thought this might have been the last flight of the day and the pilot was tired and just made a mistake. To my surprise when we deboarded the plane we were indeed in Boston, not Detroit. I am confused how I was able to have my ticket scanned and board a plane to a location that was not my destination? At spirit Airlines can you just purchase a ticket and board any plane as long as it’s a spirit airplane? To make matters worse when I deboarded the plane and tried to figure out how and why I was in Boston when I was supposed to be in Detroit, again my ticket was scanned before boarding the plane, the Boston agents then told me that the gate must have changed and they did not update the monitor? How would a person flying know that the gate was changed if on the monitor it says arriving in Detroit? Again unacceptable? And what’s really mind boggling is how can a person have their tix scanned and allowed to board the wrong plane?!? To “accommodate” me Spirit airline booked me another flight the next day, unfortunately that didn’t do much considering that I had a very very important meeting to attend tomorrow morning at 7am and will not arrive in Detroit until after 8am, causing me to miss out on a very important meeting and big contract! I am livid because of the incompetence at spirit airlines it has cost me thousands of dollars for my start up company! On top of that they provided me with $35.00 worth of food vouchers which was useless because all of the restaurants were closed except for Dunkin’ Donuts, so at this point I am livid and hungry and you all offer is $35 worth of, end of the night, donuts? Unacceptable. To make matters worse the hotel voucher they gave me to the Towne Place Suites Boston, for the night was completely sold out so to my surprise when I arrived at the Towne Place Suite, hungry, tired, extremely irritated, and sad because of me not being able to attend my 7am meeting I was told that they could not accommodate me because they were completely sold out for the night, but wait it gets better, the hotel did have one room available however another guest was given that room also. The room they were placed in slept 4 people (2 Queen Size Beds) and a roll away bed was available if they needed but they wanted 2 rooms so each child could have their own bed. So instead of politely telling them sorry we can’t accommodate you with another room, however we can provide a roll out bed so that everyone can still be happy and accommodated. The operations manager told me that I could not be accommodated because she was giving them the only room that was available so the family was able to get 2 rooms to accommodate the fact that each child wanted their own bed, talk about privileged! Again unacceptable! Why would spirit airline employees give me a voucher for a hotel that was fully committed? Incompetency pops in my mind again! So now I had to find another place to lodge.