Spirit Airlines

Customer Reviews

2 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2487 reviews
3/10
2 star Skytrax Rating
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1/10

"never been treated so rudely"

(United States)

Trip Verified | Portland to Las Vegas. We purchased our tickets for our anniversary on August 2 2018 to fly out on October 16 2018. We fly with my service animal Lola so, when purchasing our tickets I checked we have a service animal and called Spirit Airlines to check on specifications. I was told I needed to provide documentation from my doctor on his letterhead. Arrived at the airport and was checking in and handed the rude lady my documentation. She automatically had an attitude saying our policy changed on the 15th of October you have to pay $110 for your service animal. At first I was nice and explained that I purchased my tickets on Aug. 2nd and she said policy changed just so rude. I said it was BS and she was ready to kick me off of the plane. I have never been treated so rudely in all my life. Plus they want you to pay for your seat your baggage a soda and on and on. You better believe that all you get is a piece of paper saying you can get on the plane and you pay for the rest. I was afraid to go to the restroom. Thinking I would have to pay for it. God forbid if the oxygen masked dropped you would have to swipe your credit card for the oxygen.
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RoutePortland to Las Vegas
Date FlownOctober 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"she kept making faces"

(Puerto Rico)

Trip Verified | Orlando to San Juan. On my way back to Puerto Rico, traveling in flight #801 (12:44pm) Orlando to San Juan PR. I had a very bad experience during check in at the counter. There were five of us & the kiosk wouldn’t check us in, so we went to the counter where an agent assisted us. She was visibly in a very bad mood, making faces and visibly disgusted with having to check us in. We were very confused with the checked bag prices and the airline check in process, since it is different from other airlines and this was our first time flying This airline. I’m proficient in english, but I speak with an accent, I don’t know if that’s what was bothering her, or the fact that she had to explain to us how the whole system works. I gave her both my husband’s and my passport and she only returned mine. Then she started asking for my husband’s and I told her I had given it to her, she said she didn’t have it, but immediately noticed it was there on her counter. She gave it back to me, and when I took it, she said visibly disgusted, “Ma’am I would appreciate if you don’t grab things away from me”. I didn’t understand what was she referring to. So when she returned the credit card & I took it, she repeated the same thing, but visibly more disgusted. My daughter told her that we didn’t mean to be disrespectful, but she kept making faces. We ended up paying $335.00 for 5 checked in bags & 1 carry on bag. All of them under 40 pounds. We were finally checked in & I walked away from the counter, found a woman who said she was the supervisor and explained everything to her. I told the supervisor that since the Airline check-in process is so different from other airlines, they should have people in the counters that are more willing to explain to customers the whole process. Also, since Orlando is an international airport they should have agents that are more patient with customers whose primary language is not English. She didn’t write my name or anything, so I don’t think she’s going to do anything. The airplane was filthy.
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteOrlando to San Juan
Date FlownOctober 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"staff was very rude "

(United States)

Trip Verified | Los Angeles to Chicago. I have always been a proud supporter of Spirit Airlines. However, after my most recent flight with spirit I do not feel passionately the same. A staff was very rude and antagonizing towards me and my husband and our pet. She embarrassed us and made us all feel like a nuisance. I withdraw my investments with Spirit Airlines and I will also encourage my colleagues to do the same based upon this horrible customer service.
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteLos Angeles to Chicago
Date FlownOctober 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"3 different delay emails"

(United States)

Trip Verified | Dallas to Las Vegas. Horrible! I'll never fly with Spirit Airlines again. Sent me 3 different delay emails got to the airport and the flight left on time. The planes are poor, not comfortable at all.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteDallas to Las Vegas
Date FlownOctober 2018
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"cares nothing for their passengers"

(United States)

Trip Verified | Ft Lauderdale to Detroit. A blatant grab for money. Every aspect of the process has an extra charge, or a new fee for ‘better’ service. However the staff were incredibly rude. At 4 am when I arrived, exhausted and bewildered (as I rarely travel) I was yelled at by the people working at check in. Three times they lost patience and raised their voices to a yell, I want to say scream but I don’t want to be melodramatic. I was clearly embarrassed, confused, and blushing. These people had zero empathy and were cruel and humiliating. Every Spirit Airlines employee I encountered was at the very least cold, and at the most aggressively disrespectful. I really feel that Spirit cares nothing for their passengers. They want only to make money, and it’s very clear. I will not ever ride with them again, I would rather pay for the privilege/human right of human decency. Seats are also tiny and uncomfortable.
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteFt Lauderdale to Detroit
Date FlownOctober 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
2/10

"seats were uncomfortable"

(United States)

Trip Verified | Denver to Chicago. The seats were uncomfortable, we were unable to recline whatsoever. I feel like this airline functions by posting low ticket prices and then Nickel and diming passengers for every conceivable purpose from bag check to basic amenities, snacks, or even seating.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteDenver to Chicago
Date FlownOctober 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"No problems"

(United States)

Not Verified | Great trip with wife and grandkids. No problems. Fly Spirit Airlines at least 2 times a year. Had a wonderful 7 day vacation. 1 backpack each. If you know what you are doing it works great and you save lots of money. Quit complaining and start enjoying life.
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteArlington to Baltimore
Date FlownSeptember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"not worth the lower price"

(United States)

Trip Verified | San Juan to Orlando. This was the worst customer service I've ever received. We arrive at the airport after getting off of a cruise only to find out the ticket will not open for about 2 hours. So we are forced to wait at the ticket counter until their shift starts. When we call customer service to ask why our email says "make sure to arrive at least 2 or more hours before your flight " but they won't open until they feel like it. We were told "it's a generic email!" Well the way obvious and not helpful at all. Then I was told of I paid extra I could get some fast pass through security. It never worked for TSA and then the rep said if we wanted that reimbursed "fill out a form and we will review it." This airline is a joke and not worth the lower price. I guess it's true, you get what you pay for. Never again will we fly this airline.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteSan Juan to Orlando
Date FlownOctober 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"you get what you pay for sometime"

(United States)

Trip Verified | Hartford to Orlando. I’ve been flying for well over 20 years this is by far my worse trip due to spirit airlines. I missed first flight and booked the next flight while being charged another $99 per ticket for my family and I. After sitting at airport for 8hrs I was notified by email the plane would be delayed 4hrs then to only get news 20 mins later it was now canceled and no other flights until 2 days later. Had to pay $700 for 3 one way tickets back home. Worse airline I’ve ever used. No WiFi, no tv, no snack and $3 beverages (soda). I was charged $160 for checking just 2 bags. Do not use Spirit. Tickets are cheap but you get what you pay for sometime.
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteHartford to Orlando
Date FlownOctober 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"costs more money than other airlines"

(United States)

Trip Verified | New Orleans to Los Angeles. This is a very basic airline and I 100% agree with the other reviews regarding the additional costs adding up to a regular airline. Our flight was originally scheduled to depart at 4:15 PM and has now been delayed twice. We are currently scheduled to depart at 8:30 pm. This is unacceptable. Never again! Spirit corporate staff, wake up and get a clue before no one flies with your airline. Stop trying to pass off cheap tickets when everything else costs more money than other airlines!
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteNew Orleans to Los Angeles
Date FlownOctober 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no

Spirit Airlines Photos

Spirit Airlines is a low-cost airline. Apart from the seat on your flight, you have to pay extra for carry-on bag, checked luggage, printing boarding pass at the airport, early boarding, seat reservation, drink or snack on the plane, ticket change or cancellation.

AIRPORT / BAG CHARGES

To maximise the benefit of selecting Spirit Airlines as your low-cost airline, it is very important that you carefully check and follow all of their conditions - printing your boarding pass, paying in advance for any checked or carry-on baggage.

Pay checkin Boarding pass : see below
Baggage Pay Checked bag : see below
Carry on Pay Carry-on bag : see below
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ADD-ON CHARGES (USD)
Shortcut Boarding : $5.99
Boarding pass at Airport : $10
1st Checked Bag : $21 *booked online
Carry-On Bag : $26 *booked online
Carry-On Bag : $100 *at the gate
Ticket change : $110
One small personal item taken onboard is included in the "Bare fare" (Max size: 16"x14"x12")
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The above charges are for guidance and subject to change. They should be checked directly with the airline for accuracy

WATCH THE BAGGAGE

Your free allowance is 1 x personal item on Spirit Airlines flights (Max size: 16"x14"x12"). All other carry-on and checked bags have to be paid for. It is IMPORTANT to do this online at the time you book, or you could end up being charged USD$100 per carry-on bag if you leave it until the boarding gate.

ONBOARD FLIGHTS


Seat pitchBig Front Seat pitch : 36 ins
Seat widthBig Front Seat width : 20 ins
Y Seat iconEconomy Seat pitch : 28 ins
Seat widthEconomy Seat width : 17.75 ins
No WiFiOnboard WiFi
No powerSeat power
No IFEAudio / video
Buy Onboard Buy Onboard *see below
Pay Bar Buy Onboard *see below
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SAMPLE BUY ONBOARD PRICES (USD)
Water $2 / Coffee $3 / Beer $7
Muffin $2.50 / Pringles $2.50
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Payment onboard can only be made with major credit cards : no cash. The prices shown are for guidance only and are subject to change. You should check charges directly with the airline for accuracy.

AIRCRAFT

Spirit Airlines operate a fleet of Airbus narrowbody aircraft, including A319, A320 and A321 types. Seats are configured 3x3 for economy class, and 2x2 for Big Front seats. [Photo Spirit Airlines]