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| Orlando to San Juan. On my way back to Puerto Rico, traveling in flight #801 (12:44pm) Orlando to San Juan PR. I had a very bad experience during check in at the counter. There were five of us & the kiosk wouldn’t check us in, so we went to the counter where an agent assisted us. She was visibly in a very bad mood, making faces and visibly disgusted with having to check us in. We were very confused with the checked bag prices and the airline check in process, since it is different from other airlines and this was our first time flying This airline. I’m proficient in english, but I speak with an accent, I don’t know if that’s what was bothering her, or the fact that she had to explain to us how the whole system works. I gave her both my husband’s and my passport and she only returned mine. Then she started asking for my husband’s and I told her I had given it to her, she said she didn’t have it, but immediately noticed it was there on her counter. She gave it back to me, and when I took it, she said visibly disgusted, “Ma’am I would appreciate if you don’t grab things away from me”. I didn’t understand what was she referring to. So when she returned the credit card & I took it, she repeated the same thing, but visibly more disgusted. My daughter told her that we didn’t mean to be disrespectful, but she kept making faces. We ended up paying $335.00 for 5 checked in bags & 1 carry on bag. All of them under 40 pounds. We were finally checked in & I walked away from the counter, found a woman who said she was the supervisor and explained everything to her. I told the supervisor that since the Airline check-in process is so different from other airlines, they should have people in the counters that are more willing to explain to customers the whole process. Also, since Orlando is an international airport they should have agents that are more patient with customers whose primary language is not English. She didn’t write my name or anything, so I don’t think she’s going to do anything. The airplane was filthy.