Spirit Airlines

I fly from Chicago to Dallas frequently and once on the flight service is generally good but nowhere near great. Seems rather clear that the company does not put customer service first in it's training and is focused instead on maximizing the income generated from each passenger. My biggest problem is the poor attitude of the check-in staff at DFW airport. There is a women who protects the gate opening to the ticket counters who should not be employed anywhere let alone in a customer facing role. I wanted to get a seat re-assignment which could not be done at a terminal and i was questioned and probed as if I was up to no good. The low ticket prices are the only reason why one should select this carrier and should do so knowing what other costs you may incur.

Just completed a round trip from BWI to Las Vegas. The service at Spirit was as I expected. I anticipated that Spirit was like the Greyhound of air carriers. For your discounted ticket you get the seat you will ride in and the storage space under the seat. If your personal items will not fit in this space you will be charged for a carry-on bag which is $100 at the time of boarding. The Spirit webpage has the baggage policy which clearly explains the weight and measurement restrictions. Checked baggage is $30 each and carry on is $35 if purchased prior to the start of boarding. Boarding passes should be printed prior to arrival at the airport to avoid a charge to use Spirit's printer. I did some research on the seating on the plane i was booked on and found that the seat spacing is the tightest in the industry. I opted to purchase an exit row seat which was well worth the $25 each way. Even with the additional costs for amenities I saved at least $100 on airfare compared to other carriers providing service from BWI to LAS. I would fly Spirit again tomorrow if needed. If you like having free drink service pillows and blankets then Spirit is not for you. Spirit is a no frills airline but they got me to my destination and back safely and on time. Most of the complaints I heard while on this trip were by people who paid for a flight on an airline and assumed they knew what they were buying. If you take the time to understand what you are buying Spirit is a bargain.

12/30/2013 to 1/3/2014. Flights 469 and 470. Flights from Dallas to Las Vegas went off without a hitch. Las Vegas to Dallas great flight. All in all I would definitely fly Spirit again.

I am a frequent traveler both international and domestic. I have used almost every major airline out there. Spirit Airlines is by far the worst I have flown. There is not a single positive thing I can say about them. I bought their ticket (Los Angeles to Lima Peru) because it was the cheapest. However they have so many hidden fees that it ends up being the most expensive option. During the 6 hour flight the seats were dirty with crusted food. I was thirsty so I asked for a cup of water. They told me they would charge me $5 and would only accept card. I told them I didn't have a card only cash. The stewardess had the audacity to say she could only offer me a cup of ice for free. I find their hidden fees to be outrageous. ($50 charge to check in a bag. 40 lb limit instead of 50 which is the standard. They charge another extra $25 for every 5 lb you are over the limit).

Dec 26 flight 451 PBG to FLL. Jan 6 flight 450 FLL to PBG. Spirit is one of my favorite airlines for the price. I fly o Fort Lauderdale to Plattsburgh every 2 weeks. Price is cheap for airline with fleet of all new A320 aircrafts. Almost on time except for bad weather.

Awful no updates or anything. I understand weather problems but to list the plane as on schedule up until 2 mins before takeoff and the plane isn't even there is a joke! 4 hrs later we took off. On the way back same thing 6pm flight became 9 then 12 then cancelled. Best they could do was 2 days later no food or hotel help. Nothing! You get what you pay for and in this case I got less.

Flight from Chicago to Ft. Myers was delayed 3 hours. We boarded the 100% full plane sat for an hour and a half and were told they couldn't get fuel. Everyone had to deplane and it was another hour before we were told our flight was going to be canceled. Another 50 dollar cab ride home and then they couldn't get us on another flight until Friday and our original flight was for Monday. We asked if they could at least get us on a flight to Ft. Lauderdale if all flights were filled to Ft. Myers and were told "no" we had to accept the first available flight to Ft. Myers 4 days later!

I fly from MSP to TPA several times each winter. I have used Spirit several times. I fly with a service dog. I have had very few problems. The seats are tight but my dog fits herself under the seat in front of me. For a 3 hour flight the prices can't be beaten. People who complain about extra fees etc. have obviously not read information on the website. It is all spelled out and should hold no surprises. I compare flying Spirit to taking the bus-absolutely no frills but it gets you where you want to go!

My first time traveling with this airline and it will definitely be my last. My family and I were booked on it through Travelocity as part of a package trip for my vow renewal with my husband in Las Vegas. The trip there was problematic but ok. I asked for drinking water but was told I had to purchase water for 3 dollars and this was a 5.5 hour trip. The seats reminded me of an inner city bus service. The nightmare really started on our way back when we were made to pay 100 dollars for my son's violin as a carry on instead of a personal item as we had done on our outward journey. I was told that the flight will leave without us if we did not pay and our luggage had already been checked in. This airline is by far the worst I have ever had the misfortune of traveling on. The customer service was non existent.

Flight was cancelled from Denver to Houston after being delayed and making us wait in the airport for 8 hours. Have $7 voucher which doesn't cover anything and the next flight out they had to offer was a week down the road. Try booking a next day flight for $118 they didn't even refund bag fees! With fees and everything and the negative 4 inches of leg room and dirtiness of the cabin pay extra.