Spirit Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 5125 reviews
2/10
3 star Skytrax Rating
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1/10

Spirit Airlines customer review

(United States)

2 hour flight took almost 7hrs one way and including delay 3hrs home. The cost of the flight was fine but if you wanted to bring a bag or have a drink the price shot through the roof. Would never fly Spirit again. Extremely cramped seating. Not one apology or offer of a beverage while we sat on plane for 4-5hrs longer than expected.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Spirit Airlines customer review

(United States)

Thinking it was too good to be true is an understatement. We searched through Spirits website to see about any "hidden" fees and found nothing so we booked a trip. We are an average American family with a disabled child which leaves us very little money but we saved and planned for almost a year to be hit with almost $200 in extra fees for baggage and drinks not to mention that we were delayed coming home and had to spend most of the night in the airport. This was one of the worst experiences we have ever had traveling.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
na

Spirit Airlines customer review

(United States)

traveled from Detroit to Fort Lauderdale. The total cost including fees for practically everything was more than if I would have taken Delta. No more with this airline nor do I recommend anyone to take this one.
Seat Comfort 12345
Cabin Staff Service N/A
Food & Beverages N/A
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Spirit Airlines customer review

(United States)

Spirit sucks you in with an extremely low fare and then hits you with baggage fees seat fees taxes upon taxes so that by the time you get your total you could have flown just about any other airline. They brag how they've added more seats so that means more passengers to keep fares low. What they don't tell you is that they moved the seats closer together to get more room for the extra seats. I'm neither a tall or a fat person but my knees were pressed into the seat in front of me and the tray table was digging into my stomach. Not that I really needed the tray table they don't even give you water without charging some outrageous price. The seats are extremely tight and it's like sitting on a piece of wood. It was very difficult to make my 5.5 hour flight. By the time everything was added in my original airfare almost doubled.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Spirit Airlines customer review

(United States)

Flight 833 from FLL to Montego Bay Jamaica on 1/15. Flight supposed to be at 10.30 and we left at 4.00. I would recommend that everybody avoid Spirit wherever possible. I've flown them twice and after the first time I said I would never fly them again now I'm kicking myself for not doing that. When comparing their fares to other providers you may be tempted to save a few dollars but trust me it is not worth the headache. Keep in mind that they will be nickel and diming you for everything from baggage to drinks to printing a boarding pass. In my first experience with spirit the flight was delayed 3.5 hrs and we were given no reason. On my second the flight was delayed 5 hours due to "weather" from the departing city. When I asked what the departing city was they noted Myrtle Beach SC. Sure enough weather.com shows sunny and delightful all day in Myrtle. Overall I'd say Spirit is not worth the money. Save yourself the frustration.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Spirit Airlines customer review

(United States)

I paid more for a bag and a "seat" than the ticket itself. Why buying a ticket is somehow not enough to buy a seat on the plane is too deeply offensive to discuss. But believe it or not you have to pay more money to get a "seat". Welcome to Spirit.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
9/10

Spirit Airlines customer review

(United States)

New Airbus 320 clean and comfortable. On time both down and back. Seats comfortable non-reclining but no less space than any other airline. Staff very friendly and helpful. Great pay-for-what-you-use model. Three round trips between Boston and Ft. Myers for about $750 total counting some of the extras people complain about. Here is the secret for Spirit - read completely and fully understand how it all works before you click "purchase." Most complaints seem to come from people who do not pre-purchase what they want or need and show up at the airport wholly unprepared. Yes they do sock you with outrageous fees if you are one of the great unwashed masses who can't seem to get out of your own way. Before purchasing select your seat choose how you will take luggage and pay for it at the time you book and pay for your flight. Check in online before you go to the airport. No surprises. We fly a lot mostly on Southwest which we love and I did not notice much difference - except the price and less inane humor from the flight attendants. We had a great round trip flight and will consider taking Spirit again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Spirit Airlines customer review

(United States)

Flight 171 - December 8 2013. I used Spirit to travel to NY from FTL on December 2013 thinking that their price was affordable. To my surprise when I got to the airport and tried to get my on board tickets they charged me $25 per seat assignment so if I wanted to seat next to my husband we had to pay $50. To that they charged for carry ons $45. So add to your airline ticket another $70 per person each way for a total of $140 each. The seats were very uncomfortable and very thin with no cushion. They have the pre-reclined seats and they are stiff not to mention you have no leg room at all. We tried seating near the emergency door so my husband could have more leg room and that would have been better. I will definitely avoid traveling with Sprit. When you add all the hidden rates they charge you they are not worth it.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

Spirit Airlines customer review

We flew from St. Thomas to Ft. Lauderdale on 12/30 and aside from the extremely rude ticket agent who informed me that the carry-on which I pre-paid for online was a personal item and not have to be charged yet could not give me a refund or a credit for my return flight aside from the fact that the flight was delayed leaving aside from the fact that the flight attendants wouldn't even give me 1 cup of water to give to my toddler and I had to pay $3 for a bottle of water the flight from St. Thomas to Ft. Lauderdale was pleasant. On the day we were returning to St. Thomas from Ft. Lauderdale the ticket agent was a little rude but helpful. Flight was delayed yet again for almost an hour. We get on the plane and were in the very last row. We get to St. Thomas and we go to baggage claim and wait for bags. We go to Spirit's counter and no one is there. After about 30 minutes a young lady appears and I ask her about the bags. I explain that we were told the bags were done but my bags aren't there nor are the bags of all the other passengers behind me. She doesn't even apologize for the inconvenience. Waited 2 hours at baggage and then another 2 hour process to do a lost luggage claim. Of course the flight returning our bags was delayed.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Spirit Airlines customer review

(United States)

We booked return Portland to San Diego. This was the first segment and the plane had to be brought back to the gate everyone leaves and they reboot the computer. The flight left 2 hours late. As we manoeuvred into the seats (with a whole 28" between rows) the stewardess mentions the floatation device beneath the seat cushion. However in the event of a water landing there is no way anyone could ever get to those devices. Everything has an additional charge. The return trip was also 2 hours late. Finally just before landing we were given the option of signing up for a credit card for which we would be given enough miles for six trips. There were five adults in our party which would give us 30 trips - but why in the world would we ever want to do that?
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no