Spirit Airlines

✅ Trip Verified | Returned home last night on a Spirit flight (New Orleans to Las Vegas) wherein the lack of professionalism displayed by flight attendants was off the charts. I had a second row seat (for an extra $350 bringing the total RT ticket price including 1 checked bag to $1,100) so I was a couple of yards from their party. Yes, party. All they did was drink something from a plastic cup and howl hysterically over each others jokes - for 4 hours. If service was requested, they simply scowled at you. I did manage to acquire a single glass of wine. I brought the empty cup and mini bottle to the front on my way to the restroom and an attendant became unhinged yelling at me for breaking protocol as all garbage needed to be handled with gloves. OK, but just let me know politely, I have not read the manual. Never again. Joke of an airline. Hidden fees, always late, rude staff. No thanks.

✅ Trip Verified | The service quality of this airline is the absolute worst. Not only do they nickel and dime you in every way possible, but their customer service essentially laughs in your face when you need their help. I cannot stress enough how awful this airline is and would urge everyone to pay a little extra to go with one of the more professional airlines. Spirit has earned it's reputation with average reviews of 2/10 stars and lives up to it in every way.

Not Verified | This is by far the worst airline ever. I booked a flight for my daughter. The flight was delayed from Las Vegas. She had a connecting flight from Detroit which also got delayed. However she got an email that she was now booked on a flight the next day. Despite all her efforts and pleas they refused to put her back on the same day connecting flight and refused to issue a refund. They were also very arrogant and misbehaved with her. We will never travel with Spirit again even if it is the last airline in the world.

✅ Trip Verified | 3 hours before a 6 am departure my flight was delayed so that my Spirit flight connecting flight would be missed. This required a 24-hour layover instead of the scheduled 90- minute layover. So instead of arriving on a Saturday at 1pm, l would arrive on a Sunday at 7pm. Customer service was awful and only offered me a refund. They refused to provide me with any assistance whatsoever. I had to book a flight with a different airline last-minute at a big cost.

✅ Trip Verified | This has been the worst experience of my life taking a flight. My flight to Cancun was canceled, I remained stuck in Orlando with them proposing me either to go to Texas and sleep in Houston airport to take the 7:45 flight to Cancun the day after, or to sleep in the Orlando airport to take the 4pm flight the day after! I am shocked by the fact that their lateness seems systematic somehow, the times indicated will never be the ones really applied. I am French, and if I had known beforehand the reputation of spirit amongst the American airlines, I would have definitely invested a hundred more bucks to get a more reliable company.

Not Verified | My flight to Salt Lake City from Orlando was delayed for 4 hours for no reason. On the way home we were delayed due to the “plane being too hot”. It was 14 degrees outside. Finally when we boarded, one of the staff members got sick so we needed to wait another 30 minutes. When we finally arrived back to Orlando on this flight we went to claim our bags and it took over 2 hours for our bags to appear. Not only did it take forever to get out bags, but the staff had no idea where the bags were going to come out from. They had us running around from section to section to check. This 2 hour delay after our previous delay made us get stuck in rush hour going home and overall caused a 6 hour difference.

Not Verified | Spirit airlines are not credible. They have refused to give me a refund for my return flight. I gave them my confirmation number severally and send several messages via their online chat but they did not respond to my messages. I don't know how people run business like that. How do people even enjoy spirit airlines with their inefficiency

✅ Trip Verified | I had a flight today with Spirit Airlines (03/17/2023) at 11 AM in the morning. At 8 AM, I receive an email from Spirit Airlines saying that my flight has been cancelled. I texted their customer support and a person joined the chat after half an hour and I told her my situation. She said let me check for a while and moments before I realized, the staff member had already disconnected my chat. I realized that after I messaged the chat once again saying if they were still on line or not. Then, I called the customer service and tried explaining my situation to them. I am a student and I needed to go to Dallas from Tampa because I could not afford another day of stay. So they offered me other options like connecting me to Houston or Austin, both of which are far away from where I live. Not having a car, it would had become really difficult for me to travel from those areas. Spirit agents told me that the next available flight was on Monday which was a hassle for me. I requested them to book a plane for me to Philadelphia, if anything is available because my family members live there and I would had have a place to stay. They did not even grant me this request and I had to cancel my flight in the end. I had came to Tampa on a vacation that turned into a disaster due to the Spirit flight cancellation. I would never ever board this plane ever again in my life. Amongst all American flights I have ever boarded, Spirit airlines tops my list of creating hassles for passengers. I had a really important meeting today, but I had to cancel it because of my flight. Now I am spending $500 for a Delta and American Airlines connection to go to Dallas, and that too I have to spend my night at Atlanta airport. Whoever is reading this, kindly judge your options before booking a Spirit Airlines flight again. Thank You

✅ Trip Verified | I was flying from Houston to Chicago on march 17 2023 in flight number 821 departing 9:25PM. I had bad experience with spirit airlines right from the boarding gate it started, they are trying to cause inconvenience to all passengers and stopping them for bag size check, they want to make sure they take some money out of your pocket. I was not even carrying a “back pack” I had a small bag with wheels and they considered it as carry on and charged extra 99$. I tried requesting the supervisor and gate staff telling them that I don’t even have any back pack and this bag is tiny and small and equivalent to back pack but they were not helpful and on top one of the staff was laughing on my situation and was not considerate helpful as well. I explained them that only wheels of the bag doesn’t fit in that bag testing thing at the airport boarding gates and they still made me paid 99$ . To conclude this drama the flight landed in Chicago waiting on runway for another 45 minutes.

✅ Trip Verified | Do not fly spirit. They charge for carry on bags on top of ticket, then flights leave an hour or two delayed which ruins all your plans. They are the most incompetent airline I've flown with and will never use them again.