"No problems"
Don Day (United States)
Not Verified | Great trip with wife and grandkids. No problems. Fly Spirit Airlines at least 2 times a year. Had a wonderful 7 day vacation. 1 backpack each. If you know what you are doing it works great and you save lots of money. Quit complaining and start enjoying life.
| Type Of Traveller | Family Leisure |
| Cabin Flown | Economy Class |
| Route | Arlington to Baltimore |
| Date Flown | September 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"not worth the lower price"
C Lester (United States)
✅ Trip Verified | San Juan to Orlando. This was the worst customer service I've ever received. We arrive at the airport after getting off of a cruise only to find out the ticket will not open for about 2 hours. So we are forced to wait at the ticket counter until their shift starts. When we call customer service to ask why our email says "make sure to arrive at least 2 or more hours before your flight " but they won't open until they feel like it. We were told "it's a generic email!" Well the way obvious and not helpful at all. Then I was told of I paid extra I could get some fast pass through security. It never worked for TSA and then the rep said if we wanted that reimbursed "fill out a form and we will review it." This airline is a joke and not worth the lower price. I guess it's true, you get what you pay for. Never again will we fly this airline.
| Type Of Traveller | Couple Leisure |
| Cabin Flown | Economy Class |
| Route | San Juan to Orlando |
| Date Flown | October 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"you get what you pay for sometime"
Frank Altmon (United States)
✅ Trip Verified | Hartford to Orlando. I’ve been flying for well over 20 years this is by far my worse trip due to spirit airlines. I missed first flight and booked the next flight while being charged another $99 per ticket for my family and I. After sitting at airport for 8hrs I was notified by email the plane would be delayed 4hrs then to only get news 20 mins later it was now canceled and no other flights until 2 days later. Had to pay $700 for 3 one way tickets back home. Worse airline I’ve ever used. No WiFi, no tv, no snack and $3 beverages (soda). I was charged $160 for checking just 2 bags. Do not use Spirit. Tickets are cheap but you get what you pay for sometime.
| Type Of Traveller | Family Leisure |
| Cabin Flown | Economy Class |
| Route | Hartford to Orlando |
| Date Flown | October 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"costs more money than other airlines"
M Martin (United States)
✅ Trip Verified | New Orleans to Los Angeles. This is a very basic airline and I 100% agree with the other reviews regarding the additional costs adding up to a regular airline. Our flight was originally scheduled to depart at 4:15 PM and has now been delayed twice. We are currently scheduled to depart at 8:30 pm. This is unacceptable. Never again! Spirit corporate staff, wake up and get a clue before no one flies with your airline. Stop trying to pass off cheap tickets when everything else costs more money than other airlines!
| Type Of Traveller | Couple Leisure |
| Cabin Flown | Economy Class |
| Route | New Orleans to Los Angeles |
| Date Flown | October 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"couldn’t perform simple tasks"
J Brown (United States)
✅ Trip Verified | Atlanta to Seattle via Las Vegas. Low prices not worth the headache and frustration. On the first leg of a 3 leg flight I was prepared to give Spirit 5 stars. I knew somewhat what I was getting myself into for a cheap flight. I bought a flight across the country with 2 layovers for a cheap price. I accepted the sub par service checking into my flight at Atlanta Airport because I understand that the employee training program couldn’t possibly be the best with what Spirit was charging (the workers at the check-in desk couldn’t perform simple tasks, let alone come close to performing their actual job). I even accepted the uncomfortable seating in the aircraft with seats that don’t recline and are so uncomfortable they caused me neck pain. The one quality I find unredeemable is unforeseen delays due to maintenance with no end in sight. This is the straw that broke the metaphorical camel’s back. While I impatiently await the next 15 minute intercom call to tell me the aircraft is still broke I took this time to advise you: if you can afford to pay a little extra, I highly recommend you do. The one job I pay the airline to do is to deliver me to my destination with minimal delays and to keep me informed of any delays and they failed this task. This is the first time I flew with Spirit, and it will most definitely be the last.
| Type Of Traveller | Couple Leisure |
| Cabin Flown | Economy Class |
| Route | Atlanta to Seattle via Las Vegas |
| Date Flown | October 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"This is not a quality airline"
J Martin (United States)
✅ Trip Verified | Seattle to Las Vegas. This airline feels like it is being run by 10 year olds. Everyone was very young and the professionalism definitely reflected that. From the bag check counter through the flight we felt a huge lack of confidence. To start we had not traveled Spirit prior to this so I thought nothing of it until I went to go choose my seats and had to pay $6-$8 per person each flight and that's when the nickel and dining began. This carried through from purchase to bags to on flight everything was a cost! Immediately realized that this may have been a mistake to book. But then I got this email with the company's mission statement and thought ok I get it maybe I'm wrong. Nope! *Morning of flight Delayed *Bag check counter as we walked up all 4 employees were on their phones and when someone would speak everyone would giggle and laugh like a mini private party. *At the gate every announcement was stumbled over and then the attendants would again giggle at each other's mistakes. At this point we were on the plane same thing could not get through an announcement without stammering and laughing. The words chosen in the Announcements were so unprofessional. Instead of "please" it was "go ahead" or "just". Just take your seat, go ahead and just get your carry on put away. My favorite was "You need to stay in you seatbelt" There was one attendant that was over 35ish and we could clearly see she was having to really manage the other attendance to get things done like all of them were in training. I felt for her because it felt like the company she worked for was a joke and she cared about getting things done but was baby sitting. The seats were so thin we could feel knees in our back. We are average size people leaning to the smaller side and it was so tight. This is not a quality airline.
| Type Of Traveller | Couple Leisure |
| Cabin Flown | Economy Class |
| Route | Seattle to Las Vegas |
| Date Flown | October 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"unhelpful and extremely rude"
L Matthews (United States)
✅ Trip Verified | Philadelphia to Las Vegas. Fool me once shame on me. If you are looking for a quick commute flight, about an hour, with 1 personal item, and flight attendants that are rude then this is the airline for you. We paid for our bags at the kiosk, only to be pulled at the gate while boarding to be told we must pay $60 per bag and ended up paying $65 each bag. While waiting at the gate there were 2 people screaming at the gate attendants. One person’s seat was double booked and they couldn’t get on the flight. The other person they were trying to recharge for their bag, just like they did to us! As if it was bad enough to pay $50 at the kiosk your made to pay an additional $65 at the gate? So $115 for a carry on bag? Get real Spirit! Should have known the kiosks were bad when it took us 20 minutes to use them! Service attendants are unhelpful and extremely rude! Never flying Spirit and will tell everyone I know to never fly with them. I could write a book about how bad of an experience this was.
| Type Of Traveller | Couple Leisure |
| Cabin Flown | Economy Class |
| Route | Philadelphia to Las Vegas |
| Date Flown | October 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"Horrible customer service"
R Karmayan (United States)
✅ Trip Verified | Las Vegas to Ft Lauderdale. Horrible customer service. Spent an hour on runway inside the airplane. Due to technical issues they couldn't open a door for an hour and they took us to the other gate and finally let us out. Called customer support cause was running late for work and they said that on behalf of Spirit everything was right. Departure was on time and landing was on time and that they have no report about any issues and hung up on me. Do not fly Spirit Airlines unless you have no plans to be anywhere in close 2 days after the flight.
| Type Of Traveller | Couple Leisure |
| Cabin Flown | Economy Class |
| Route | Las Vegas to Ft Lauderdale |
| Date Flown | October 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"Everything is extra"
Juan Sebastian Maldonado (United States)
✅ Trip Verified | Denver to Fort Lauderdale. Everything is extra - $55 a carry-on, 40lbs check in luggage limit is extremely low. You choose your seat, its extra. Seat don't recline. By the time you pay for everything you are paying the same price for a worse flight.
| Type Of Traveller | Couple Leisure |
| Cabin Flown | Economy Class |
| Route | Denver to Fort Lauderdale |
| Date Flown | October 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"cheap poor service airline"
Barb Bujak (United States)
✅ Trip Verified | Detroit to Las Vegas. First of all we paid $265 extra for luggage. Last time I flew a checked bag was $25, Spirit charged $50 for each bag. On the way to Las Vegas my son carried his suitcase on- no hassles. His suitcase was 18x 10 x 6. Small. On the way home as we were boarding the gate attendants were randomly pulling people out of line and making them pay $65 for each bag. I was furious. Many people were walking on with bigger bags than my son’s with no problem. Why the extra $15 charge at the gate?? What a racket. There are those stupid metal bins to “test” your bag. Beware, if it doesn’t fit in the top small bin, you’re paying. No coffee, water, cookie, cracker on a 3 and a half hour flight unless you want to pay $4 for each item. A bag of M&Ms was $4. Really? Checking in at both Detroit and Las Vegas was a catastrophe. Mass confusion, no one knew where to go or what line they should be in. Probably 20-30 people in each line like cattle, and unsure if they were even in the right place. No direction from anyone. And of course you have to check your own self in at really slow kiosks. (No one to help you there either- you’re on your own Good luck) After landing to I called to inquire about the shake down at the boarding gate- more “excellent customer service”. You can’t even speak to a real person. I tried different prompts and couldn’t get anyone to talk to. I did get some kind of message saying I could pay $25 to speak to someone about booking another trip. Good one Spirit- I’ll never fly you again and will be sure to share my experiences with your lousy cheap poor service airline. The flight attendants were nice- that is the only good thing I can say.
| Type Of Traveller | Family Leisure |
| Cabin Flown | Economy Class |
| Route | Detroit to Las Vegas |
| Date Flown | October 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
Boarding pass : see below
Checked bag : see below
Carry-on bag : see below
Big Front Seat pitch : 36 ins
Big Front Seat width : 20 ins
Economy Seat pitch : 28 ins
Onboard WiFi
Seat power
Audio / video
Buy Onboard *see below
Buy Onboard *see below