✅ Trip Verified
| Detroit to Las Vegas. First of all we paid $265 extra for luggage. Last time I flew a checked bag was $25, Spirit charged $50 for each bag. On the way to Las Vegas my son carried his suitcase on- no hassles. His suitcase was 18x 10 x 6. Small. On the way home as we were boarding the gate attendants were randomly pulling people out of line and making them pay $65 for each bag. I was furious. Many people were walking on with bigger bags than my son’s with no problem. Why the extra $15 charge at the gate?? What a racket. There are those stupid metal bins to “test” your bag. Beware, if it doesn’t fit in the top small bin, you’re paying. No coffee, water, cookie, cracker on a 3 and a half hour flight unless you want to pay $4 for each item. A bag of M&Ms was $4. Really? Checking in at both Detroit and Las Vegas was a catastrophe. Mass confusion, no one knew where to go or what line they should be in. Probably 20-30 people in each line like cattle, and unsure if they were even in the right place. No direction from anyone. And of course you have to check your own self in at really slow kiosks. (No one to help you there either- you’re on your own Good luck) After landing to I called to inquire about the shake down at the boarding gate- more “excellent customer service”. You can’t even speak to a real person. I tried different prompts and couldn’t get anyone to talk to. I did get some kind of message saying I could pay $25 to speak to someone about booking another trip. Good one Spirit- I’ll never fly you again and will be sure to share my experiences with your lousy cheap poor service airline. The flight attendants were nice- that is the only good thing I can say.