Spirit Airlines

Customer Reviews

2 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2872 reviews
3/10
2 star Skytrax Rating
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1/10

"made me pay $65 for my bag"

(United States)

Trip Verified | The absolute worst and they aren't even cheap. The front desk Spirit lady told me my personal item was fine and I could bring it on for no cost. Once I went to board, they made me pay $65 for my bag. The customer service people are not nice either.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteRaleigh to Fort Lauderdale
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
3/10

"Not happy at all"

(United States)

Trip Verified | Orlando to Hartford. Was very upset they cancelled my flight 3 time and then after waiting for about 4 hours they canceled our flight gave us another flight for the next day. I had to get a room for my kids and I and an Uber with the little bit of money I had left. Not happy at all
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteOrlando to Hartford
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"terrible experience"

(United States)

Trip Verified | Orlando to Austin. Entered the terminal into a chaotic crowd. Not quite sure how to get check in. When asked for help was ignored. Stood in line behind several passengers. They got checked in. When it was our turn to be checked in, staff said this is not a line and rudely closed the rope so we had to go back into another line after waiting in that line for 15 minutes. We did not get to sit together. How do you not sit families together? This was the most aggravating and stressful. The attendant at the counter told us our flight had been moved up in time that we had to hurry and get to the terminal. We arrived at the terminal, the flight was on time. We were very stressed. The flight left 30 minutes late. Staff on the plane not very kind or friendly. The seats are too small. I will never fly Spirit Airlines again, terrible experience. I will also tell all the friends and family I have not to fly with this airlines.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteOrlando to Austin
Date FlownMarch 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Worst airline and customer service"

(United States)

Not Verified | Worst airline and customer service center ever. After checking in on line I checked the "get notifications" button on the site. We were not notified of the three hour delay, only learning about it when we arrived at Logan airport. Our 3 hr delay turned into a 5 hr delay. We also had the pleasure of waiting in a gate area with angry passengers that had been waiting over 24 hrs for their flight. We were double charged for our bag both ways and said bag arrived so filthy I didn't recognize it at first. By the time our flight arrived after 5:30am the rental car counter was closed. We had to wake a local friend that lives an hour away to rescue us. This left us stranded at our hotel for an entire day while we attempted to straighten things out. I called their customer service center and was promised a refund for our flight and bag charge. Never happened. When I called their customer service center back they had no record of my prior call and the promises made. I would have given them zero on everything but the crew if I could have.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBoston to Orlando
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"I am absolutely disgusted2

(United States)

Trip Verified | I am absolutely disgusted. Mostly with the staff. We were flying in from Puerto Rico to Fort Lauderdale to Denver. The captain told us he took us on a 20 minute detour because of weather leaving us with exactly 10 minutes to get off the plane and to the next gate. There was no weather that caused this delay. Clear skies. Upon arriving at our gate after sprinting there, we asked if our bags would make it over to the next flight, to which the ladies at the desk replied "theres no way to know until we reach Denver." We were not the only people who were put off by this answer. We asked again why they would not be able to know or if they could ask someone if any bags from that flight made it over. They said "no. We are boarding in 3 minutes and not delaying a flight for 'your' bags." in an awfully condescending tone to say the least. After getting on the plane I was mocked by the two flight attendants, because I was trying to get to my seat & out of breath. I then turned around and glared at them to which they ignored & continued to mock me. I promise to never recommend or use Spirit. It's worth the extra buck for your assurance & honestly for your peace of mind. I know I don't like the feeling while waiting here once again on awful service.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RoutePuerto Rico to Denver via Ft Lauderdale
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"experience way below average"

(Canada)

Trip Verified | Panama City to Fort Lauderdale. Our flight was 14 hours delayed, due to a storm at our destination. Not the airlines fault, but apparently no other airline had problems heading there. Also the airline didn't provide any snacks then when we flew it was just a very poor Service, the Crew at the airport wasn't really concerned about what happened to the people in those hours, they let them just sit around for 14 hours without wifi and didn't even store luggage for free. A guy next to us was informed wrong that he gets a full refund by airline staff and booked a new flight. After booking the same employee said that he won't get any refund and this passenger ended up with two flights then. Once again, the airline was not concerned about that pretty much. All in all, the experience was way below average, there were a few more little things that keep us busy and mad and it was a unsatisfied 18 hour stay at the airport. Wouldn't recommend flying with this Airline, but tickets are cheap though
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RoutePanama City to Fort Lauderdale
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"staff were rude and not helpful at all"

(United States)

Trip Verified | Montego Bay to Fort Lauderdale via Minneapolis. This is my third time flying with Spirit Airlines and it is my last. They sold me a credit card a year ago promising 35,000 miles. They did not deliver on that. I paid for a round trip bag $90 they nickeled and dimed me for $85 more. The staff were rude and not helpful at all. We were delayed on our flight home 2 hours. No communication on the gate change or why it was delayed. The pilot was in such a hurry he swerved and swayed everyone in there seats on the runway. I did not feel safe. Spirit Airlines has the worst customer service I have ever experienced. I would recommend you stay away from this airline. They are a rinky dink operation that only cares about nickeling and diming you for more money.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMontego Bay to Fort Lauderdale via Minneapolis
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"the communication is awful"

(United States)

Trip Verified | Baltimore to Jacksonville. Ironically the one thing I was trying to avoid happened. I drove 3 hours and passed 2 other airports because I thought I wanted a fast and simple flight. Caught by surprise that wasn’t the case at all. A two hour flight turned into an almost 6 hour delay. I think the worst part is the communication is awful. No one had the decency to keep any passenger alert about what was going on other then the 6 emails that were sent out. I think what really did it was I suggested I just get a refund and go catch another flight because of the importance of which I am flying there. Surprisingly I was told “no you don’t have to do that we will be leaving at 8.02” now it is 9.20 and I’m still here. Sometimes cheaper isn’t always best. I fly often and thought I would become friends with Spirit Airlines because of the prices but maybe I should have read the reviews worst airline you ever have to deal with. After reading the reviews you would think that they would put more effort in as a whole(company) but apparently 1 star ratings make them happy and proud. The crew were probably the most helpful but even that wasn’t enough because they knew just as much as me.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBaltimore to Jacksonville
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Never ever using Spirit again"

(United States)

Not Verified | Detroit to San Diego via Houston. Horrible! Worst airline to ever exist! Originally bought one way non stop ticket. Spirit changed it to one stop (no discount). On way to one stop in Houston plane got diverted due to weather at Houston so went to New Orleans to refuel but while refueling my connecting flight I was supposed to get on in Houston was some how able to take off in this bad weather. Missed connecting flight, Spirit got me on flight to Los Angeles, not my original destination, but not until the next morning. Customer service said I would get a 50$ voucher but never got one. They also said I would absolutely get on a plane on the 2nd to San Diego but then that plane was too full for the six of us that were stranded due to Spirit's screw up. They lie, they change your itinerary without options or discount, they do not even attempt to correct the screw up beyond covering a sub par motel room and a little food money. Never ever using Spirit again!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDetroit to San Diego via Houston
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"They cancelled the flight"

(United States)

Not Verified | Indianapolis to Las Vegas. Never again will I fly with Spirit Airlines. Our original flight was supposed to leave at 845 pm. They emailed us for 6 hours straight telling is that our flight was delayed. When the plane arrived, the pilot and crew were over their hours to fly us. They cancelled the flight when they arrived at the airport 6 hours later.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteIndianapolis to Las Vegas
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no

Spirit Airlines Photos

Spirit Airlines is a low-cost airline. Apart from the seat on your flight, you have to pay extra for carry-on bag, checked luggage, printing boarding pass at the airport, early boarding, seat reservation, drink or snack on the plane, ticket change or cancellation.

AIRPORT / BAG CHARGES

To maximise the benefit of selecting Spirit Airlines as your low-cost airline, it is very important that you carefully check and follow all of their conditions - printing your boarding pass, paying in advance for any checked or carry-on baggage.

Pay checkin Boarding pass : see below
Baggage Pay Checked bag : see below
Carry on Pay Carry-on bag : see below
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ADD-ON CHARGES (USD)
Shortcut Boarding : $5.99
Boarding pass at Airport : $10
1st Checked Bag : $21 *booked online
Carry-On Bag : $26 *booked online
Carry-On Bag : $100 *at the gate
Ticket change : $110
One small personal item taken onboard is included in the "Bare fare" (Max size: 16"x14"x12")
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The above charges are for guidance and subject to change. They should be checked directly with the airline for accuracy

WATCH THE BAGGAGE

Your free allowance is 1 x personal item on Spirit Airlines flights (Max size: 16"x14"x12"). All other carry-on and checked bags have to be paid for. It is IMPORTANT to do this online at the time you book, or you could end up being charged USD$100 per carry-on bag if you leave it until the boarding gate.

ONBOARD FLIGHTS


Seat pitchBig Front Seat pitch : 36 ins
Seat widthBig Front Seat width : 20 ins
Y Seat iconEconomy Seat pitch : 28 ins
Seat widthEconomy Seat width : 17.75 ins
No WiFiOnboard WiFi
No powerSeat power
No IFEAudio / video
Buy Onboard Buy Onboard *see below
Pay Bar Buy Onboard *see below
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SAMPLE BUY ONBOARD PRICES (USD)
Water $2 / Coffee $3 / Beer $7
Muffin $2.50 / Pringles $2.50
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Payment onboard can only be made with major credit cards : no cash. The prices shown are for guidance only and are subject to change. You should check charges directly with the airline for accuracy.

AIRCRAFT

Spirit Airlines operate a fleet of Airbus narrowbody aircraft, including A319, A320 and A321 types. Seats are configured 3x3 for economy class, and 2x2 for Big Front seats. [Photo Spirit Airlines]