Spirit Airlines

✅ Trip Verified | The first week in February, I bought a roundtrip non-stop ticket for the first week in May, from Boston to Las Vegas, for an incredible deal of $124. Less than five days after booking, they changed the flight from nonstop to a ridiculous amount of time on a plane with a stopover that ended up getting to Vegas at 11 PM at night instead of 11 AM - which pretty much screwed me out of a whole day of already planned activities with my nieces and nephews. I only had these four days to see my family, so that was completely unacceptable. What did they offer me? A credit. This airline has no other flights available that work in the timeframe of my trip. My itinerary was carefully selected to coincide with an already paid-for shuttle to and from the airport AND a rental car. This was nothing but a huge money grab by Spirit Airlines. Never again. Expensive lesson learned! (And yes, I realize it's only $124, but it cost me over $500 to book an equivalent flight for the same dates!)

Not Verified | The web application would not send me my electronic boarding pass during check-in. Worse than that when I clicked on the link in my email to follow check-in from my phone it led me to a payment portal asking for $50. It was never explained what this was for. In order to get to my flight on time I paid the $50 and the application took me back to check-in without ever providing by boarding pass. This continued in a circular loop. Eventually, I found the kiosk in the airport and used my confirmation code there to get my boarding pass. I later found out the $50 dollars was a fee for having an agent print the boarding pass at the counter. Obviously I hadn't done this as I was charged this fee during online check-in while trying to get my electronic boarding pass. I waited for 40 minutes on the phone to talk to customer service after which I was transferred and they refused to give me a refund for the fee. Worse they told me I should have contacted them by phone before paying the fee. Won't ever use this airline again.

Not Verified | I will never be flying with Spirit again. We were flying from Miami to Atlanta, and our flight was delayed for over two hours. We did not want to be stuck in that airport for so long. there was nothing to do. When we finally boarded, the plane was so dirty like nobody cleaned the plane. Also somebody at the gate yelled at us because our bag was a little bit over the maximum weight. She almost made us pay $85! The flight attendants weren’t nice, and the food and beverages were so expensive. Water was four dollars each. In my experience, spirit airlines is the worst airline ever. Avoid if you can. But if you want to fly airline that is cheap and gets you from point A to point B, then spirit is the best option.

Not Verified | This airline has no idea how to take good care of their Customer. I had a one way free bag. Every time I called to add this bag to my flight I was given false promises. I talked to about 10 different agents and every single one was incompetent to take care of me. Something so simple became impossible for them. Needled to say I never got to use my free one way bag. Do your self a big favor and don't do business with this Airline. I wasted hours and hours trying to get this done.

✅ Trip Verified | Flight was ok but the huge issue has been the fact that they destroyed my son’s stroller during the flight in their storage. I have filed a complaint (claim) right away after we landed and up to now nobody from the claim dept has Contacted us back (after we have been told 24 hours), When I call costumer services the supervisor (I spoke with 2 of them) they say there is nothing they can do. I can’t speak to anyone above them and the claim dept communicate just through a chat where nobody is log in and we don’t now If we ever get a response and no guarantee of a reimbursement of a $750 + stroller. Absolutely disgusted by their service.

✅ Trip Verified | Our flight was supposed to leave at 12.45, we arrived at our gate and our plane was ready. 30 minutes before boarding, they switched our gate and gave our plane to people flying to Oakland because their plane was late. I will never be flying Spirit Airlines again, and I would recommend every1 to not use this airline!

✅ Trip Verified | Low cost and low expectations. Their IT infrastructure sucks. It was insulting and degrading trying to register a DOT approved service animal. They are poor at handling the disabled. An announcement was made for people needing extra time in boarding to come forward. Before I could walk to the gate agent, they started boarding first class. Then, I paid for internet service but the signal was too poor to allow programming. It’s a very long flight when all you can think of is how much you dislike the airline.

✅ Trip Verified | This is the worst airline! Customer service is terrible!! Can't get through, can't reach the customer support team. For several days I tried to somehow cancel my flight because I got sick. As a result, they held out until the last day and offered me a 30% refund!!! This is theft! In any airline you can cancel or change a flight without problems and without losing money, but not here!! I will never use their services again and will not recommend them to my friends! Worst experience!!

✅ Trip Verified | This was my first time flying Spirit Airlines. I traveled from Philadelphia to Houston and Houston to Philadelphia. In all honesty, I was somewhat skeptical because of the things I heard about flying with Spirit Airlines. The flight was so smooth, the plane was so clean, the pilot was so entertaining and the Stewardess's were so nice. I like the fact that they make accommodations for people with children. I will admit though when you’re making a reservation with spirit airlines, take the time to read their policies, so you won’t be surprised about things concerning seats, luggage, and carry-ons, because there are fees for those things. A lesson I learned from this is, don’t judge something or someone, by what others say, but experience it yourself, and then speak on it. I definitely will be flying spirit airlines again!

Not Verified | I have always flown with Spirit because of their competitive pricing. I usually travel light with a backpack with clothes for only a couple days since my trips are short. On my last trip I was pulled to the side and asked to put my back pack in a basket and even though it fit, but they said it was tight in the basket they ended up charging me and like 15 other passengers $99 for the back pack / “personal item”. Three days later coming back they did the exact same thing. So I ended up paying more for my back pack than my ticket round trip. I just want to say this is the last time they will get money from me, and all my family members. I had flown with them many years with my same back pack never had this issue before. Now I will be alerting everyone I can about this, it may be better to go with any other airline.