✅ Trip Verified
| Jacksonville to Denver. I arrive at the counter and instead of the employee behind the counter processing my check-in, I process my check-in. The whole thing. I'm the one paying, but I'm the one doing the work. This was even more-so on the way back at DEN. I'm on the aircraft sitting in my tiny first-class seat. The pilot comes over the intercom and announces that because it is snowing at the United hub in Denver,(who'd of guessed Denver would do that?), some of our bags would not be going with us on this flight. Apparently, the airplane United uses to fly non-stop from JAX to DEN, (Embraer something-something), cannot carry the baggage that United promised to carry when they advertised non-stop service from JAX to DEN when it is snowing in DEN. Where United has a hub. They sell tickets for non-stop service from JAX to DEN, but they can't carry the baggage. So, whose bags do you think they select for non-service on this flight? If you guessed first class passengers who bought their tickets with money, you guessed correctly! In thanks for buying the most expensive ticket on the plane, United rewards you with leaving your bag in Jacksonville! Who wouldn't want to fly United again after that? Then, during the flight from JAX to DEN (sans luggage), they serve what we shall call for lack of alternative terminology, "breakfast." It is, and I quote the first-class flight attendant as she described it to the passenger seated in front of me, "shelf-stable cheese product." I'm not sure, because, while first-class (did I mention this comedy takes place entirely in first-class?) flight attendant offered this shelf-stable cheese product breakfast to all of my first-class companion passengers, she never actually offered it, or anything else, to me. I was ignored throughout the flight. But I did get to listen to the gossip between the economy class flight attendant and the first-class flight attendant for about an hour and half of the flight, covering topics from dating experiences to career aspirations or lack thereof. So, I land in Denver, intending to head into the mountains, without the contents of the suitcase I assumed (first-class ticket, non-stop flight to the airline's hub airport) would have arrived with me on my flight. Examples of missing items: boots, crampons, poles, ski jacket, underwear, so on and so forth. The check-in at Denver for the flight back was even worse, but the fight itself much better. No complaints with the DEN to JAX crew on the plane. But the JAX to DEN crew were depressingly lame. When I was younger, I used to travel on Greyhound and Trailways bus lines. I do not exaggerate to state that I have had better experiences there than in United first class (at least they never left my bag behind). The management don't know what they're doing. It's a disaster.