✅ Trip Verified
| Savannah to Newark. On a recent United flight (UA 138) that I had booked in February 2019 for a Flight on 24. June 2019, the following happened to me and other passengers, please note that several other groups of passengers experienced the same thing on this flight and have reported to have seen the same practice on other flights as well. I was traveling with my two underage children ages 13 and 15. I was placed in Row 12E while my children were both placed in Row 20, which is an Exit row. Note that my 15 year old is old enough to sit in this row and assist other passengers in an emergency but my 13 year old is most certainly not and cannot sit there per FAA regulations. When I stated that we need to moved elsewhere the flight employees told me to just switch seats with the 13 year old. Subsequently I protested and informed the flight employees that none of us want to sit in an Exit row, even though I am old enough, I do not want to sit in an Exit neither. My 13 year was subsequently moved to row 12E and I was left without a seat. Finally I was told to move to the back of the airplane Row 34 ‘somewhereʼ (no specific seat was given to me) and my 15 year old was left in the Exit row on his own. At this point I switched with another passenger at the front row 7 which was closer to my children than Row 34. The Stewardess on this Flight then informed me this is also an Exit row. (She later remarked that since I called her a ‘Stewardess’ I do not fly very often. Despite the fact I’m in the air every month. She really went out of her way to be insulting.) I repeated the fact that I donʼt want to sit in any exit rows and I want my second child also moved away from the Exit row. I repeated that I believed that itʼs FAA regulations that we must agree to sit there and agree to assist or be moved and would they please move us. At this point the Stewardess started to get very aggravated and said ‘we offered you a seat in the back‘ and you didnʼt take it and subsequently switched me again from Row 7C to 8C. She rolled her eyes an also stated that ‘here we go again, acting demeaning and rude. I didnʼt ‘buyʼ a seat that means they can put me wherever, even in an exit row- apparently even without my consent. I would like to add here that I very much liked to have bought assigned seats; however the first opportunity I got in the entire purchase / check-in process was two hours before boarding when all the seats for sitting together already were taken. In summary my 13 year old was placed into Row 12E and my 15 year old was in an exit Row 20 the entire flight although he was a minor and I did not agree for him to sit there. Finally in the last 30 minutes I approached the staff again to re-seat us. Furthermore security measures ask for parents to assist children during a flight with oxygen masks as well as ensure that seatbelts are worn between and after bathroom breaks. How can a parent assure that this happens properly when the parent is placed on the opposite side of the airplane with isles blocked by carts and other people? In my case this was not as big of a deal as my children are teenagers but there was another group of passengers where the parent was split from a 6 year old child and the child was expected to basically fly on their own? She was crying and was not allowed to be seated next to her parent.