United Airlines

✅ Trip Verified | Flight delayed 5 times, changed gate as many times saying our flight was delayed due to another aircraft being delayed, waited 5 hours only for the flight to be cancelled now due to a radar issue. These airlines lie, treat you like sheep, bouncing around from one gate to another. Lost my first class upgrade on rebooking, didn't give me my plus points back. United's mileage plus program stinks, you cant get upgraded without using your plus points, paying cash or using your miles. Their food sucks, mostly vegan, their fleet is nearly the oldest. If you’re going to give your loyalty to an airlines do delta. They are more reliable. United treats the passengers terribly as well as their status customers.

✅ Trip Verified | 2.2hr delay at security gate. Ran all the way to gate to be told gate was closing. Could not board! Agent was rude and said, not my fault, problem or nothing I can do about it! Paid for seats up front of plane, then when rebooked for some 3 hrs later flight, put in back of plane. No refund offered, not her fault! Sign said gate closes 10 minutes before flight we arrived 12 minutes and it was “ just closing.” Other passengers also told same thing, same tone of rudeness.

Not Verified | I had lost my bag since December 2022. I have had the hardest time getting a hold of literally anyone to figure this out since December 2022. I finally get a resolution 3 weeks ago and get told you are only sending a check of $700 to compensate for everything that was lost and the long wait time. The check arrived today in the mail and went to deposit it in my account and I can't even deposit it because of issues with the check. Now after all day of trying to reach someone and I finally get a hold of someone I am told that you will void this check and so now have to wait another 30 days for a different check. We are currently in June and I'm still being dicked around for not even a quarter of the money for how much I have lost in December!

Not Verified | An employee who works at IAH terminal C United Airlines departure, did an excellent job by helping changing and booking our flight making our life so much easier he is definitely one of your best employees without a doubt.

✅ Trip Verified |  I’m using the last of my battery to write this. It is 2023, please upgrade your planes. I paid nearly $1k to sit on a plane with no chargers. No chargers, no screens, nothing. It’s criminal.

Not Verified | If you like to be disappointed, united should be the airline of choice. Their customer service is horrendous. If you need to clarify something before traveling, I'd recommend not actually asking anyone because that interaction will make it worse. I had reached out on my recent flight as a Star Alliance gold member to see if I had access to the United Lounges - this was pre-planning. I was told yes and planned accordingly. Then when I arrived at the first United Lounge, I was told no I didn't have access by the rudest agent I've ever spoken to. Fast forward then to after I went and got food, coffee and so on, I went to another lounge to clarify. This agent then confirmed I do get access. Quite literally, every person I spoke to gave me a different answer. This continues. I had reached out to customer service regarding my seat selection. I was told one thing, then when I went to confirm again, I was again told something else which left me frustrated. All of this leading up to traveling with a family just makes things unnecessarily stressful. I went to the desk to make my frustration known and was told by the most lifeless representative that I can use the QR code to contact customer support. That chat, and the one on the app, couldn't even load. All that said, it just boils down to United Airlines culture of not caring.

Not Verified | Flew on flight 1140 from DC to our home in Tampa. My husband had a medical issue related to pneumonia and shortness of breath. The stewardesses sent an announcement for a medical volunteer to assist. A nurse came forward and took vitals to make sure he was okay. She stayed with him until we needed to land. One of the stewardesses gave my husband an oxygen mask and took info from me. She coordinated with the nurse to provide needed aid. Don’t know the nurses name but want to thank her for being courageous in volunteering. Both the nurse and stewardess watched over my husband, stayed with him and secured a Paramedic team to escort him off the plane. The paramedics removed him from the aircraft while all passengers stayed seated until we could whisk him away. Thank you all for your patience and well wishes. He had to be intubated once they got him down to the ambulance. He was really grasping for air. My husband has been admitted to a local hospital and was diagnosed with pneumonia and put on a ventilator. 24 hours later he is stable and off the ventilator. I wanted to express my gratitude and appreciation for everyone on this United Airlines flight who tended to my husbands needs. The staff was very professional, trained to tackle medical needs and keep me calm in the process. Thank you!

✅ Trip Verified | Flight was delayed over two hours due to some alleged problem with a display screen in the cockpit. After we were already aboard the plane, they proceeded to mess around for over an hour and eventually were not able to fix it, So at that point, we had to get off the plane with our luggage and then we had to wait nearly an HOUR AND A HALF for a replacement plane to be available. It was a ridiculous amount of delay and led to me missing my connecting flight altogether. I am so disgusted with United that I will never use them again if I can help it.

✅ Trip Verified | Classic experience with United. My first flight was cancelled and I was stranded in Norfolk for 24 hours. No hotel was provided. I arrived in London 27 hours late, no compensation was offered. The reason for first flight cancellation was weather-related, but there was no major weather alert ongoing (it was very rainy on the East cost with alert for small aircraft), and flights from Norfolk to New York of all other companies (American Airlines and Delta) were delayed but flying. Arriving 27 hours late with not even hotel/meal voucher is just not acceptable.

✅ Trip Verified | I fly often, and this company is absolutely the worst airline I deal with. Very unfortunate, because Continental was among the best before the United/Continental merger. If you have another option, do yourself a favor and take it. My current gripe is after being stranded by them in Boston (not weather related) they want $109.00 to move to one of 20 empty seats (not first class) 15 minutes before departure. What would it cost them to be accommodating? It cost me $350 for a last minute hotel and Uber due to their poor performance.