United Airlines

Not Verified | Such a fantastic flight. Our flight attendant Jay was incredible! His demeanour was cheerful and friendly and I truly wish every attendant was like him. From the moment you got on the plane he had a positive energy and was respectful and helpful of all the guests. Love United and kudos for such a great team!

✅ Trip Verified | Even though it was a really full flight, I still had a good experience as a frequent flyer for United Airlines. Everything was the same on the way, and I don't have much to say. But what got my attention is that the food is the same thing I had last year when flying from Brussels to Chicago. The food tasted great but was familiar to me, and I hope I didn't feel deja vu.

✅ Trip Verified | My first experience on United's 777-300ER was spectacular. The ground crew was good and helped me board the flight according to standard procedures. The seating was pretty good; even though it was Economy Class, I was sitting in Economy Plus, the same seating as Economy Class but with more legroom. The cabin crew were all friendly people, even though we had moderate turbulence that made everyone anxious. However, my only issue is that the food did not meet today's standard for Economy Class. The entree portion was too small, and they didn't notify the mobile app for a last-minute change. I thought I would have a chicken entree because I had reviewed it via United's mobile app. But instead, when I was onboard, I had beef, which confused me. Therefore, I recommend that United improve its Economy Class meal service to provide nicer, better portioned, and more options for all customers.

Not Verified | Booked a trip to Kauai for family for Christmas. Tried to use United Status Match, as a Million Mile Delta flyer. Got the run-around for 2 months (seriously). Finally got the documentation they required (Delta card with barcode), and was told the last step was to take a United flight. Took United flight, and followed up with them about status. They told me it took 5-7 days to review. Followed up multiple times and told it was in que, and would be ready in 24-48 hours. Followed up day of flight, told it wasn't approved. Took outbound flight and paid over $300 in baggage fees, and sat in back of plane. Called them multiple times from Hawaii. Was told they had a glitch in system, and it was not picking up my qualifying flight. Told it would take another 24-48 hours to approve. Boarded flight back home, still didn't get status, and paid another $300 plus in baggage fees. Status match is a farce! They don't know what they're doing and wasted my time and money. Fool me once, never again. These guys are awful!

Not Verified | I flew United from San Francisco to Melbourne and returned from Sydney in Polaris. Overall, it was a positive experience. The Polaris lounge at SFO is superb and a great start. The product on United is among the best. The seat is comfortable and the entertainment options plentiful. Both crews were pleasant and accommodating. The main downfall was the food. The menus were uninspired and the presentation was subpar for a business class service. The taste was ok but compared to the competition, they fell well below the mark. For instance, the breakfast had a bowl of cut up fruit that was less interesting that what I make at home. We were fed but with little originality or style. If they could improve this offering, they would truly rate with some of the best. Too bad.

✅ Trip Verified | Very old aircraft. I guess partially retrofitted. Cabin service was great. What I didn’t like - mismanagement at the time of boarding with cabin luggages that delayed departure - boarding bridge customer service - food for purchase only on a 6 hours flight. Never knew United has become a budget airline? I wouldn’t recommend the airline based on Food is only available for purchase. And delayed departure due to their own mismanagement with cabin luggage of certain passengers

✅ Trip Verified | The flight itself was fine but the customer service has been borderline fraudulent. Hours before the flight I was told that I could upgrade my seat if I purchased some miles. I did so and then the agent said it would take 24 to 48 hours to process and so he actually couldn't process the upgrade. He told me to call when I landed and they'd issue a refund. I purchased the upgrade with cash instead. I called when I landed and the agent assured me it would take 7 to 10 business days to process the refund but to send an email to customer service with information he provided and to call back in 48 hours to ask them to expedite it. I emailed in the information and patiently waited the 7 to 10 business days. At 10 days I had not received the refund so I called the airline and was told they had no idea and had no record about the refund request. They said they'd refer it to their refund department and I'd receive a call the next day. I did not receive a call. I called back the next business day and explained the entire situation to customer service again since there was no record of the call. They told me that it was not refundable. I protested. They escalated the call and put me on hold. 36 minutes into the call another agent answered the call who had no idea what was happening and so I explained it all over again. She submitted the request and gave me a refund number. The full call was 56 minutes and I was told it'll be up to two weeks for a reply. The entire team is ill-equipped and misinformed.

✅ Trip Verified | Drew, Joanna and Terry from Gate D1 for United Airlines treated us so well! They were so considerate and helpful with rebooking our flight that was delayed for our connecting flight. I am so thankful for them and this was the best airline experience I’ve ever had!!

Not Verified | They booked our connecting flight to get home. There was never enough time to make the flight. We had to rent a $350 dollar car to drive home. We are retiring this year and plan on a lot of vacations but none will be on United Airlines. They said there was nothing they could do.

Not Verified | My dad's sister recently flew in August 2024 with United Airlines and experienced poor ground service but ok in flight service. The poor thing about ground service was that his sister missed her connecting flight from Denver to Fairbanks and had to fly with Alaska Airlines instead and had to stay at the airport for a night due to weather conditions in Denver and once they reached Fairbanks, they found out that their baggage is still in Denver and had to be without clothes for 1-2 days. In-flight service was still good for example, crew was friendly, food/beverages were tasty, there was free wifi onboard, movie choices were spectacular, value for money was very low due to baggage loss, seat/legroom was comfy and spacious. Although the in-flight service was good, they are still going to avoid flying with United Airlines in the future!