✅ Trip Verified
| El Paso to Houston. Truly a poor airline service all around. The plane from the small airport to Houston smelled filthy and had tiny seats, even for a petite female. I opted for the cheapest option for my flight - basic economy, which was a huge mistake. They did not authorize changes, cancellations, or adjustments at any time immediately after purchase. After waiting on the phone for 20 minutes, I was greeted by a customer service representative who basically just told me there’s nothing they could do and maybe try contacting my ticket issuer, Capitol One. I had applied some reward points to deduct about $93 from my over $400 round trip ticket from Killeen TX to El Paso TX. I contacted them only to be told that United is the only company authorized to make changes to my flight itinerary, which I can only imagine the original United rep has already known (or should have at least). Essentially she had just pointed fingers elsewhere to avoid problem solving. We are also not even allowed a carry on item at this rate, which seems completely unreasonable. The price of their economy tickets are not comparable to other airlines such as Frontier or Southwest, which makes it more confusing as to why they are so strict (the fact that I regularly use cheap airlines should indicate that my standards are not high to begin with, I just like affordable travel). On the same token, even if I had paid a higher fare to be able to carry on items and adjust my flight, I still would be sitting in the same dingy aircraft crammed next to the person in the seat next to me. I would almost be insulted that I bothered to pay the $50-100 more for the same poorly maintained vehicle. The aisles in my first flight were so narrow that I was shoulder checked every time someone walked by, while still shoulder to shoulder with the gentleman next to me. The seat did not recline either, so I sat there, sitting up at 90 degrees, being bumped for an hour from both sides. Furthermore, their WiFi is both overpriced and limiting. To be fair, I should have read more carefully where it states “steaming not supported”. I could not watch Hulu or Netflix with the $9.99 for 1 hour of WiFi that I paid for. Instead I’m using it to write this review, while on my return flight that was delayed for 2 hours this morning. Instead of watching the new Game of Thrones episode on the WiFi that could have paid for a meal, I will be sitting here with my elbows and knees completely tucked in uncomfortably, again, as to not be sitting on top of the man next to me. Overall, this airline is grossly overpriced for the lack of services it affords it’s customers. Will not ever be flying United again unless the military books it for me.