✅ Trip Verified
| After our flight was delayed 2x in Cabo San Lucas on our way home to Milwaukee which resulted in my husband & I missing our connecting flight in Chicago we were advised by a United Airlines Agent that there were no more flights out that evening to Milwaukee and they could put us up in a hotel, give us food vouchers, and get us on a flight in the morning, or to catch the Coach Bus in which they would reimburse us for. We opted to catch the Coach Bus which actually worked out really nice getting us home only an hour & a half later that the regular schedule. I went on line and applied for the $31/per person bus credit and this was the response from United: Hello Linda, I'm sorry that your trip didn't go as planned and regret your flight was delayed due to Air Traffic Control delays. Your time is valuable, and we always work to make sure your trip goes smoothly. I regret that the weather caused us to fall short in this instance. We understand the added travel time and expenses and regret any inconvenience it may create for our passengers. Our airport co-workers are expected to do all possible to minimize the inconvenience. We do not cover added expenses in situations that are beyond our control. As this flight interruption was due to Air Traffic Control, we are unable to cover your added expenses. Your understanding is appreciated. If you purchased Trip Insurance, please let me know and I can provide you with a Flight Verification Letter to provide them. My Response back: I was told by a United Airlines Agent that there were no more flights out that evening to Milwaukee and that we'd have to wait until the next morning. Our options were to get a hotel room and food vouchers competed by United and catch a flight the next day or take a bus competed by United. So what part of this am I not understanding? I would have to guess that a $31 per person to catch a bus back to Milwaukee would be cheaper then competing us a hotel room, shuttle, food vouchers and another flight back to Milwaukee. The airlines should be responsible for air traffic control / bad weather conditions resulting in their customers missing their next flight due to their original flight being delayed not once, but twice. Take responsibility already United .. geez! Again please credit me the full amount of the 1-way bus ticket for 2 people from Chicago to Milwaukee. My next step will be to contact a supervisor/manager at United. This is ridiculous. United Response Back to Me: I thoroughly understand your point of view and again wish to express our true regret. I can appreciate your request to escalate your concern and I understand that you did not consider United's first response satisfactory. I am afraid we can only reiterate and convey our policies which we will continue to support. While this is not the answer you were hoping for, your understanding is appreciated. They lie to mislead the customers. Everyone you talk to has something different to tell you & you spend hours on the phone trying to talk with something. Neverwill I fly United again. Shame - Shame on them! I'd give them a Zero at Customer Service if I could.