| Our flight was cancelled on November 12th to Sydney , after sitting at the gate for over 2 hours we were to get off. We had to then line up at 2am to find hotel arrangements (which were not available and no credit or voucher was given) and to rebook our flights. After another 2 hours of waiting, we were placed on a flight the next day to Houston, to connect to a flight to Australia. With no place to sleep, or rest, we asked to go to the United Lounge, which we had to pay for! At the lounge the attendant advised, (after I voiced my concern about the timing of the next flight) that in fact the flight we were rebooked on would not give us enough time to make our connection, he advised that he could get us on an earlier flight that would allow enough time to connect. Why was this not done in the first place, I asked. No response. Once we finally arrived in Australia, our bags did not arrive with us and it then took another 2 days to receive both bags, with one of the bags being damaged as the handle was ripped off. In the meantime United was very busy charging my credit card without authorization for over $600! We have contacted them repeatedly to resolve these charges and discuss the delay the costs incurred for our accommodations that we never used, and damages, and the response we receive is that due to overwhelming emails and requests, they will only get back to us in 6-8 weeks! The service has been awful and this vacation was our lifelong dream. Terrible experience, time wasted, will never recommend anyone travel United again.!