✅ Trip Verified
| I’ve been flying with BA for years and never had any issues. I recently had to arrange to have surgery in Budapest and naturally wanted to fly BA. So I booked my flights from BHD to BUD via LHR online on their site. Once booked I informed the hospital and confirmed my appointment. The very next day I received an email from BA telling me they had cancelled my flight to BUD but not to worry as they had moved me to an earlier (a much earlier) flight the same day. Only problem was this earlier flight departed around two hours before my flight from BHD arrived. I would have thought that this would have flashed up on their system as being an issue, but seemingly not… *interlude* To get into Hungary during covid one needs a valid reason, with medical treatment being one. I had to fill in a very confusing form on the Hungarian police website that was a confusing mix of Hungarian and pidgin English. Anyway form filled in with flight numbers etc, emailed to the authorities there and exemption granted. So I took the earlier flight but this meant I had to fly into London the previous evening and stay overnight in a hotel. So operation booked, hotel booked, airport transfers booked immigration papers amended and re sent and admiration granted and flights re booked, what could go wrong? Around three weeks before I was due to travel, BA, rather unsportingly, decided to cancel my flight to BUD again. Needless to say I was furious. I complained to BA customer services and was given a stock excuse about covid disrupting air travel. Great excuse, only having looked at BUD arrivals info, Ryanair had been flying there once daily for at least the preceding several months. So BA’s covid excuse rang somewhat hollow. Epilogue: I got refunded most of my money from the flights I booked with BA, although they refused to refund my BHD - LHR flights because who knows? I also lost the money I had spent on a hotel and half of the money I had spent on booking airport transfers. Given the cavalier attitude BA seem to have to bookings and their indifference to ruining weeks of preparation on my part and the fact that I lost a not inconsiderable sum of money, I’ve decided to avoid BA from now on.