"forced me to check-in my suitcase"
J Barvele (France)
✅ Trip Verified | London to Lyon. The flight has 1h 30 delay for a flight duration of 1:30. Ground staff forced me to check-in my suitcase during boarding process due to lack of space in the plane and I got my suitcase damaged with 2 big cuts on the back. Then the customer service has been very useless. Such a very bad experience. I do not recommend flying with them.
| Type Of Traveller | Solo Leisure |
| Cabin Flown | Economy Class |
| Route | London to Lyon |
| Date Flown | November 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"extremely nice and helpful "
T Neale (United States)
✅ Trip Verified | London to Boston. I was seated next to a customer who was needed an extra seat. The flight attendant was extremely nice and helpful and ensured I was comfortable throughout the flight. Superb Customer Service.
| Type Of Traveller | Business |
| Cabin Flown | Economy Class |
| Route | London to Boston |
| Date Flown | November 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"wonderful crew"
4 reviews A Marshall (Sweden)
✅ Trip Verified | Stockholm to London. Standard configuration on short haul European flights. Business class still 3 seats each side of the isle. Middle seat fitted with a tray. Had a wonderful crew with 2 super professional stewards in business. Drinks served with a smile and the food also. Food reminding of what was served in economy 10 years ago when there still was free there. The best part of the meal was the cheese and pudding.
| Aircraft | A320 |
| Type Of Traveller | Solo Leisure |
| Cabin Flown | Business Class |
| Route | Stockholm to London |
| Date Flown | November 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"I’m sure it’s bad luck"
C Porter (Netherlands)
✅ Trip Verified | Amsterdam to London arrived 33 minutes late - three delays, taking off, landing, and getting the walkway to the airplane. This has happened twice this year. I fly KLM 90% of the time on this route and am delayed very rarely. I fly British on this route when it is significantly cheaper but am delayed. I’m sure it’s bad luck but if you do better than double the flight time you are having a good day.
| Type Of Traveller | Business |
| Cabin Flown | Economy Class |
| Route | Amsterdam to London |
| Date Flown | November 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"plane seating is worn out"
H Parker (United Kingdom)
✅ Trip Verified | Buenos Aires to London. We flew overnight Friday 9th November. The plane seating is worn out and uncomfortable, there were large numbers or Argentinian passengers on the plane yet I saw no staff that spoke Spanish. The chicken dinner was described as Curry but there was no sauce on it. The bread roll was stale and dessert stodgy, During the night no water was offered to me. It was not possible to charge electronic equipment, the seatback screens were small with a limited choice of entertainment.
| Aircraft | Boeing 777-200 |
| Type Of Traveller | Couple Leisure |
| Cabin Flown | Economy Class |
| Route | Buenos Aires to London |
| Date Flown | November 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"space is ridiculously narrow"
F Carini (Saudi Arabia)
✅ Trip Verified | Business Class space is ridiculously narrow. Service is very careless. You are not allowed laptops on the flight from Riyadh, so you cannot work if you want to. You cannot choose when to eat.
| Aircraft | Boeing 777 |
| Type Of Traveller | Business |
| Cabin Flown | Business Class |
| Route | Riyadh to London |
| Date Flown | November 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"not allowing me to add a bag"
5 reviews Manuel Vieira (United Kingdom)
✅ Trip Verified | Aberdeen to Heathrow to connect to a flight in Gatwick the day after. During check-in using the BA app, there was a problem that I had to re-start, after that when I opened noted that the boarding pass was issued not allowing me to add a bag in the hold. After calling BA and explaining the situation was told that the option was to pay £65 at the airport desk. What a rip off for a short flight. By curiosity I checked with Easyjet and if I had booked with them for the same day would had cost me the same to fly as the money BA asked for the bag.
| Aircraft | A319 |
| Type Of Traveller | Solo Leisure |
| Cabin Flown | Economy Class |
| Route | Aberdeen to London |
| Date Flown | November 2018 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"would not recommend"
U Davis (Australia)
✅ Trip Verified | I would not recommend this airline. I travel a lot for work and get to fly different airlines so have a good base to compare it to. Baggage Allowance: Only give you 23kgs of checked baggage and if you are 1 kg over (regardless if your other bags with your other travel companions are under) you have to pay $170AUD extra. This is the strictest airline I have ever used. All other airlines have allowed up to 5kgs over at no charge. Ensure you have pre-weighed all bags. In-flight meal: On the way to Sydney, they served soggy squashed sandwiches as a meal. It is an 8 hour flight! Make sure you pack your own snacks/meal. You don't get a bottle of water and they rarely serve drinks. Make sure you pre-pack a bottle or two once you are through customs. Customer service: From the get go the customer service was appalling. It is hard enough traveling with kids, but having to deal with BA was stressful. They wouldn't allow me to swap my ticket with my husband as we were traveling with my kids and I had a slight delay which meant I couldn't go on the same flight. At the airport, they couldn't find my children's booking which caused further delay and stress. How do you misplace 4 kids on the same booking? They then put my husband in a seat not with all of us and wouldn't do anything to help change this. We had to ask the person next to my kids once on the plane on our own. Don't bother flying BA.
| Type Of Traveller | Family Leisure |
| Cabin Flown | Economy Class |
| Route | Singapore to Sydney |
| Date Flown | November 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"plane was clean, but cold"
1 reviews S Zalbo (Hungary)
✅ Trip Verified | New York to Budapest via London. The second flight was a bit different. The plane was clean, but cold. I wanted to drink water, but the cabin crew does not accepted my request. By mistake the captain welcomed the passengers to Bucharest and not Budapest.
| Aircraft | A320 |
| Type Of Traveller | Family Leisure |
| Cabin Flown | Economy Class |
| Route | London to Budapest |
| Date Flown | November 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"sufficient seat legroom"
S Marden (United Kingdom)
✅ Trip Verified | Heathrow to Athens on A321. Arrived at the airport in time and bag drop was an ease. Got to the gate within 30mins of bag drop with light security queues. On the aircraft, there was sufficient seat legroom for my seat 7F. A funny safety video played and the flight was smooth. No food was served, except some M&S, BBC news was playing on the screens, with no sound and Russian captions, quite confusing. The plane landed half an hour late, but it was the best landing I have ever experienced.
| Aircraft | A321 |
| Type Of Traveller | Solo Leisure |
| Cabin Flown | Economy Class |
| Route | London to Athens |
| Date Flown | October 2018 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
