"decided to avoid BA from now on"
2 reviews Andy Magowan (United Kingdom)
✅ Trip Verified | I’ve been flying with BA for years and never had any issues. I recently had to arrange to have surgery in Budapest and naturally wanted to fly BA. So I booked my flights from BHD to BUD via LHR online on their site. Once booked I informed the hospital and confirmed my appointment. The very next day I received an email from BA telling me they had cancelled my flight to BUD but not to worry as they had moved me to an earlier (a much earlier) flight the same day. Only problem was this earlier flight departed around two hours before my flight from BHD arrived. I would have thought that this would have flashed up on their system as being an issue, but seemingly not… *interlude* To get into Hungary during covid one needs a valid reason, with medical treatment being one. I had to fill in a very confusing form on the Hungarian police website that was a confusing mix of Hungarian and pidgin English. Anyway form filled in with flight numbers etc, emailed to the authorities there and exemption granted. So I took the earlier flight but this meant I had to fly into London the previous evening and stay overnight in a hotel. So operation booked, hotel booked, airport transfers booked immigration papers amended and re sent and admiration granted and flights re booked, what could go wrong? Around three weeks before I was due to travel, BA, rather unsportingly, decided to cancel my flight to BUD again. Needless to say I was furious. I complained to BA customer services and was given a stock excuse about covid disrupting air travel. Great excuse, only having looked at BUD arrivals info, Ryanair had been flying there once daily for at least the preceding several months. So BA’s covid excuse rang somewhat hollow. Epilogue: I got refunded most of my money from the flights I booked with BA, although they refused to refund my BHD - LHR flights because who knows? I also lost the money I had spent on a hotel and half of the money I had spent on booking airport transfers. Given the cavalier attitude BA seem to have to bookings and their indifference to ruining weeks of preparation on my part and the fact that I lost a not inconsiderable sum of money, I’ve decided to avoid BA from now on.
| Aircraft | A230 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Premium Economy |
| Route | Belfast to Budapest via Heathrow |
| Date Flown | July 2021 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"very slick on board experience"
E Smyth (United Kingdom)
✅ Trip Verified | Check in well organised. No lounge in Cancun. Efficient boarding process. Given water bottle before take off, no welcome drink. Now COVID rules are being relaxed this needs to change. Menu good and food acceptable. Staff were experienced and well organised and gave a very slick on board experience. Managed to sleep a few hours. For the first time my tagged luggage was off quickly. This may reflect the fact that our flight was the only one into Gatwick at that time.
| Aircraft | Boeing 777-200 |
| Type Of Traveller | Family Leisure |
| Seat Type | Business Class |
| Route | Cancun to Gatwick |
| Date Flown | July 2021 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"Not complete return to old days"
E Smyth (United Kingdom)
✅ Trip Verified | Departure LGW north so Aspire lounge. Bag from fine, lounge basic, on time departure. Cabin crew welcoming but only given menu, water and amenity pack. Looks like some of White Company bedding options removed. Lunch was fine and good pre meal drinks service. Not complete return to old days but getting there. Flight generally good. Early touch down. Club world luggage off last which meant a wait of 75 minutes for luggage!
| Aircraft | Boeing 777-200 |
| Type Of Traveller | Family Leisure |
| Seat Type | Business Class |
| Route | Gatwick to Cancun |
| Date Flown | July 2021 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"no refund issued yet"
barbara ciereszko (United Kingdom)
Not Verified | Booked flight six months before travel, then month before the flight BA cancelled the flight giving the option to rebook for another day - bearing in mind that people have work and school that wasn't ideal on top of booked parking for over three weeks. We rebooked the flight- as suggested by them and a week later BA cancelled the rebooked flight. We were told that we will receive a refund within 10 working days. Over two weeks passed and I called again. I was informed that they can't give a time frame for processing refunds, and no refund issued yet. BA representative refuses to give contact details to the manager, they cut the phone.
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Date Flown | July 2021 |
| Value For Money | 12345 |
| Recommended | no |
"asking for upgrades to a best seat"
Emil Barbon (Canada)
Not Verified | The airline cancelled my initial return flight with a 2 hours layover in London, and my only option was to book the next flight that has a 7-8 hours layover. That's before I board the flight to Toronto. While i understand schedule changes, and do my best to stay positive and supportive, i contacted the airline, asking for upgrades to a best seat. I asked for access to the airport lounge during my prolonged stay in the airport. They denied my ask, no explanations and no empathy. Not only that, but they ignored my subsequent ask to provide a path to escalation. Again, not the change in schedule, not the extra 5 hours layover time. Just the way they chose to treat a customer who didn't do anything wrong except trusting them with his commute.
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | Bucharest to Toronto via London |
| Date Flown | July 2021 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"didn't allow us to seat together"
Siddharth Senger (United States)
Not Verified | I was traveling with my wife in business class from Seattle to Bangalore via connecting flight in London and we reserved our seats together while booking the tickets. But mysteriously they changed it later and when we got our boarding pass, they assigned 11h and 5d. Called several times but they couldn't do anything and gave us explanations like may be some one else needed those seats and there are no other seats together available. When we boarded, the whole plane was empty and still they didn't allow us to seat together.
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | Seattle to Bangalore via London |
| Date Flown | June 2021 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"uncomfortable, miserly experience "
1 reviews I Barton (United States)
✅ Trip Verified | I usually avoid BA because of its appalling customer service and sneaky extra charges, but this flight was my only option. Note that BA actually charges for seat pre-selection in biz class -- 100 UK pounds in this case! Does any other airline in the world dare do that? I saved the money and waited until checkin to choose my seat for free. The seats were BA's universally derided, cramped 6-across back-to-front configuration, where you stare into the face of your seat mate an arm's length away. No other airline ever came up with this awkward arrangement --- I wonder why? No preflight drink was offered. At meal time I selected one of the three main offerings, only to be told it wasn't available -- even though there were only 3 people in my 16 seat biz section. The seat area has practically no storage except a tiny drawer at ankle level that is inaccessible when the seat is in lie flat position. The "bed" is the narrowest I have experienced in biz class, and is also very hard. The cabin was very cold and the blanket very thin; I had to raid blankets from two other seats just to stay warm. The amenity kit is the smallest I've ever seen in biz class -- it fits in the palm of the hand. All in all, this uncomfortable, miserly experience is hardly worth the £5,727 that BA charges for this route. I used miles to pay for my ticket -- but of course got whacked with BA's unique and notorious "fuel surcharge" fee of $636 for using miles.
| Aircraft | Boeing 787 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Business Class |
| Route | London to Mexico City |
| Date Flown | June 2021 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"Service was a little perfunctory"
24 reviews David Ellis (United Kingdom)
Not Verified | Aktion airport has only recently opened its new facilities and check-in and departure certainly seemed very clean and efficient, although admittedly it’s only having to cope with a low passenger load at present. It was good to see that check-in carefully scrutinised lateral flow certificates and passenger locator forms. Thanks to just 30 passengers on board, with more than half in Club Europe, the flight took off ahead of time. Service was a little perfunctory and the food was more reminiscent of economy than business class, with too much pre-packaging - the COVID effect, presumably. Arrival into T5 was also comfortably ahead of schedule, and although we were dreading many hours of queuing at border control, we were through the e-gates and collecting our luggage just 20 minutes after landing.
| Aircraft | A320 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Business Class |
| Route | Preveza to London |
| Date Flown | June 2021 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"I am really grateful"
Chris Abbosey (Ghana)
✅ Trip Verified | I want to say a big thank you to Kahina Ladjouze. After frustratingly missing my flight due to M25 road closures, she helped me secure and book the next day flight without additional charges. I am really grateful.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | London to Accra |
| Date Flown | June 2021 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"a thoroughly reassuring, coming out of COVID, experience"
24 reviews David Ellis (United Kingdom)
✅ Trip Verified | After sixteen months of being grounded by COVID, it felt almost surreal to be back in T5, heading for what to us was essential summer sun in Greece. T5 was blissfully quiet, with no queues at check-in or security, and even the Galleries South lounge was less frenetic than usual, despite families with kids similarly desperate to escape Boris Johnson’s bully boy attitude. Ordering food and beverages from one’s table seems something worth continuing, avoiding all the wastage of endlessly replenished buffets. The flights was very quiet, with just 30 pax on board, 9 of whom were in Club Europe. Boarding by row also seemed a welcome improvement on the previous ‘groups’. Service on the flight was good and the food was of the usual Do&Co quality. Landing was ahead of schedule and we were through passport control in just a few minutes after a quick check of vaccination certificates and the passenger locator form. Overall, a thoroughly reassuring, coming out of COVID, experience.
| Aircraft | A320 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Business Class |
| Route | London Heathrow to Preveza |
| Date Flown | May 2021 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
