"This is appalling business practice!"
Ursula Wingate (United Kingdom)
✅ Trip Verified | BA cancelled my flight to Lyon, March/April 2020, because of the Corona crisis. I could not obtain a refund, as the BA website and telephone service made this impossible, it just sent me round in circles. So I opted for a Future Travel Voucher, as this could be obtained via the website. I have now tried to use the voucher for a flight to Munich, and was informed by the website that I have to call BA for this. The Silver card member phone number is inaccessible, as BA has reduced telephone access to one number. I have now called this number five times, each time I was told to call at another time, as 'in these difficult times, they had to protect staff'. This is exactly the same message that I received the many times I called for a refund. Is BA not honouring their voucher system, trying to fob off customers and keep their money? This is appalling business practice!
| Type Of Traveller | Business |
| Seat Type | Economy Class |
| Route | London Heathrow to Lyon |
| Date Flown | February 2020 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"efficient, clean and punctual"
8 reviews Alistair Baker (United Kingdom)
✅ Trip Verified | A short hop from London to Edinburgh in November 2019 - efficient, clean and punctual. The airport experience was straightforward and I think flying from City you get simplicity but miss out on the bigger aircraft which are a bit more comfortable. I got my luggage quickly at the other end and I appreciated having a wide range of flight times to choose from.
| Aircraft | Embraer 195 |
| Type Of Traveller | Business |
| Seat Type | Economy Class |
| Route | London City to Edinburgh |
| Date Flown | November 2019 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
" Total rip off"
Justin Richardson (United States)
✅ Trip Verified | Total rip off. British Airways cancels flights due to Pandemic Covid 19. When i use the voucher they issued me they want me to pay a additional $1000 for a first class seat. British Airways way to rip people off and profit from a world pandemic.
| Type Of Traveller | Business |
| Seat Type | First Class |
| Route | San Francisco to Edinburgh via London |
| Date Flown | May 2020 |
| Value For Money | 12345 |
| Recommended | no |
"totally ripped off by BA"
Juliet Ream (United States)
Not Verified | I booked flights to Rome from the US and then home through London to LAX in February of this year for the 1st of August. I booked through American Airlines, and then I paid for seat selection for 3 people through the BA website, paying US $951 in total. With the pandemic, it is now impossible for me and my group to travel to Italy and England on this trip as (1) we are not allowed to travel outside the US, (2) as Americans we are not allowed to travel to Italy or England, and (3) the US government has not processed one of the passport renewal we need to fly which was mailed in early February. I had to cancel all of our hotels, AirB&Bs, car and train reservations over the last week in order to qualify to obtain refunds and/or vouchers. I’ve tried to reach British Airways customer service a number of times, finally got through today after an hour on hold. I asked how to obtain a refund or voucher for the business class seat selection that I had paid for and was told that I will lose the money I paid, that there are no refunds or vouchers allowed, because I booked the trip through American Airlines and not through British Airways. My understanding is that BA and AA have a partnership that should make it relatively seamless to book and travel on either or both partners, though I was shocked at having to pay nearly $1000 just to reserve our seats in business class, but this is apparently not the case. I was told that if BA cancels the two flights that we are booked on that I might be able to get either a voucher or a refund. I was prepared today to accept a voucher that I could use when I rebook this trip for 2021, as I understand that BA (and all airlines) are suffering financially as much as I am, but I was not prepared to be totally ripped off by BA. I cannot wait until the first flight is supposed to fly, August 1st, to cancel this as I will lose the money and miles I paid American Airlines for this flight. I am at a loss as to what I can do to handle a situation that is totally out of my control and for which an airline partner that I valued traveling on is refusing to offer a voucher or a refund. I will never again do anything that gives revenue to British Airways.
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | Rome to Los Angeles via London |
| Date Flown | June 2020 |
| Value For Money | 12345 |
| Recommended | no |
"tickets should have been refunded"
Alicia Demos (United States)
✅ Trip Verified | I booked a trip to Spain for mid-March 2020 with American Airlines, British Airways and Iberia. I needed to cancel this flight due to the pandemic and travel ban to Europe that began in March. I was able to change my flight at no cost, which is great, but given the fact that my flight left the day the travel ban began, those tickets should have been refunded. If I were to have boarded that flight, I would have been quarantined in Europe and would have faced a mandatory quarantine upon re-entry to the US IF I were able to return at all. The fact that British Airways did not cancel this flight is beyond me since I do not know who in their right mind would have traveled to Spain with the travel ban enforced. The response I received from British Airways is that it does not matter the reason, unless they cancel the flight, no refund or voucher is available. I'm very disappointed in the response from them during a global pandemic and will not book another flight with them.
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | Chicago to Seville via Miami / Madrid |
| Date Flown | March 2020 |
| Value For Money | 12345 |
| Recommended | no |
"unable to offer a full refund"
R Mayle (United Kingdom)
✅ Trip Verified | I booked London to Tel Aviv in Jan 2020, to attend a school reunion. I booked economy. BA then sent me an upgrade offer which i accepted at an additional £500. So I would fly Premium in the new plane. Covid hit and they cancelled the flight. No fault of theirs. Their subsequent behaviour, was all their fault! After a mammoth effort to contact them, i was offered a full refund. This took months and many calls to get, and they deducted £150 as a service fee for the upgrade. Calls and e-mails all result in the same robotic response. As you made a post booking change we are unable to offer a full refund.
| Aircraft | A350 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Premium Economy |
| Route | London to Tel Aviv |
| Date Flown | April 2020 |
| Value For Money | 12345 |
| Recommended | no |
"no refund or voucher"
Bret Baumbaugh (United States)
Not Verified | I booked my honeymoon flight from San Diego to Barcelona in September 2020. I have since needed to cancel this flight due to the pandemic and the uncertainty of travel, especially to other countries. I was able to change my flight at no cost, which is great. However, this is my honeymoon and I paid in advance for seats to ensure I sat next to my would be wife. This was more than $1,000 in additional cost. The response I received from British Airways is that it does not matter the reason, unless they cancel the flight, no refund or voucher is available. I then asked if I wanted to make sure I sat next to my would be wife, they expected me to pay again? The answer was yes. I'm very disappointed in the response from them during a global pandemic, where travel is not safe and we have no idea when it will be safe again.
| Type Of Traveller | Couple Leisure |
| Seat Type | Business Class |
| Route | San Diego to Barcelona via London |
| Date Flown | December 2019 |
| Value For Money | 12345 |
| Recommended | no |
"withholding my money"
J Mead (Canada)
✅ Trip Verified | This company is withholding my money after cancelling my flight due to the pandemic and have issued me a voucher. Even though I called to explain why a voucher is useless since we are under a travel bane. Initially, they had said no refunds, the only thing to do was get a voucher. After we had ordered they announce you can get refund if flight is cancelled and you don’t have voucher.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Toronto to London |
| Date Flown | May 2020 |
| Value For Money | 12345 |
| Recommended | no |
"all about money with them"
F Larsen (United Kingdom)
✅ Trip Verified | Tokyo to London. 12 hours without anything to eat because the sandwich I was given was inedible. There was no bar service and soft drinks were pitiful with orange running out after a matter of hours. Total waste of money having paid for Premium Economy. I am aware it was the beginning of the Covid19 issues but the situation was appalling and has been made worse by a total lack of follow up service from British Airways. Their attitude is unacceptable - it is all about money with them.
| Type Of Traveller | Family Leisure |
| Seat Type | Premium Economy |
| Route | Tokyo to London |
| Date Flown | March 2020 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"arrived 3 hrs 25 mins late"
21 reviews Derek Northcutt (United States)
✅ Trip Verified | Flight BA 282 on 11 February was delayed 173 mins due to mechanical in London and so I misconnected at London Heathrow and arrived 3 hrs 25 mins late. I requested compensation and was refused - for three e-mails they told me my flight to London was delayed 173 mins (under the 180 mins floor) and I continued to reply that I did not fly to London but to Paris and arrived 205 mins late. Then they started writing that I was able to make my original connexion which is untrue. I don't know whether to fault their greed at persisting in this lie or their incompetence.
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | Los Angeles to Paris via London |
| Date Flown | March 2020 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
