British Airways

✅ Trip Verified | Absolutely terrible, lost my luggage on both flights, delivered 3 days later smashed to pieces. A lete departure caused me to miss the connecting flight, yielding a 7 hour delay. the aircraft was oversubscribed, dirty, with an unpleasant persistent odour. Food was genuinely horrible, I'm ex forces, I'll eat almost anything usually!

✅ Trip Verified | We booked premium economy round trip from Phoenix to Zurich via AA codeshare and operated by British Airway. On our way return flight back to Phoenix February 25th, the first leg of the BA flight 0773 between Zurich and London Heathrow was delayed departure, which cause us missed the BA 0289 connection flight between Heathrow and Phoenix. First problem is that when we dash to the terminal 5 security check point at 12:00 PM, the airplane was still at gate and will not depart until 2:25 PM if it will be on schedule, we had almost 30 min at that point, however the terminal 5 security stopped us and was told we cannot pass thru the security due to airline requirement, we later realized that flight 0289 did not leave until 3:30 PM. We were directed to the customer service to re-book the flight. When we got to BA customer service transfer counter, there was only one agent available, there were least 12 passengers waiting in the lines, we were told BA was short of staffs due to British holiday during end of February and there was a soccer championship match that Sunday, so it took us at least an hour and half to rebook the same flight next day, also it seems there are not much option at all if we want to back to Phoenix on different flight on the same day. Then, the agent who re-booked the flight told us his printer was broken and we need go to Zone 2 of terminal 5 to get the ticket and hotel voucher printed. We found Zone 2 and had our ticket and voucher in hand and assure by the agent that our luggage will be on our next day flight with us as well. We also told there was a shuttle bus around the corner to take us to the hotel, however no map or detail direction provided, it took us a while to find out that the shuttle is at back side of the terminal 5, by the time we arrived at hotel we were very tired. Next day, we arrived at airport few hours ahead our scheduled departed time 2:25 PM, I noticed my checked two bags not in the same spot based on my iPhone’s Find me feature (I had Apple Air Tag in each of my checked bags), so I checked with the gate agent, she confirmed with me that only one checked bag was associated with my flight! Luckily, the flight was delayed two hours, so my other bag made to the same flight. While on the flight, the team of young flight attendants were generally pleasant, but they missed to service me meal, I did not order any special meal, and the popular chicken dish was not available when she came to my row, so I told her any chicken dish will be ok, and she told me give her few minutes and she will bring me a different chicken dish, however she totally forgot that and only when she came back to collect the trash, I mentioned to her she forgot my chicken dish, she was surprised and acting like I was lying to her. Overall, I think my premium economy flight on BA is the worst experience in recent memory. As the British flagship carrier, they seem don't care, I emailed my sent my experience to their customer service, they responded with a standard corporate reply from one of their email templates...

✅ Trip Verified | We chose Rotterdam and London City airport because of convenience, both small and having a hotel in the Docklands meant a short distance from City Airport. Three hours before our departure our flight was canceled however. Disappointing, but we made a swift move to Amsterdam Schiphol Airport, but unfortunately we were offered a flight to Heathrow, which meant almost 1,5 hours by tube to our hotel. Flight back operated out of LCY to RTM, but had a 30 mins delay, so in terms of punctuality BA is not very reliant. The flights were okay, with a snack and a drink. The E190 being far more comfortable with 2-2 seating and more legroom than the A319. Our extra expenses for the cancelled flight were handled promptly and we got all the money for extra transport and food back, so BA did a good job in this respect. But hesitant to book again, though they are the only airline flying between RTM and LCY.

✅ Trip Verified | The entire booking and ticketing experience has been stressful and erroneous. I booked directly with BA as I thought - why go to any other airline when their home headquarters is UK and I need to go to the UK. Mistake. This was months ago. I could not cancel or change my flight without paying them $750 to cancel my flight and have that money sitting for just 1 year on account, otherwise all was lost minus a few hundred in taxes. As whom I am really flying with is American Airlines and another partner I can't check in without being redirected. Then those sites don't recognize me. I don't appear in AA or Aer Lingus applications. I couldn't ask for more time to change planes in London despite all reviews saying how long and hard it is, as that would mean a cancel of plane ticket - loss of all money. I've been on the phone with agents for over an hour on 3 different calls. Their app will not let me in without each time a reset of passcode, a 30 minute wait for the email and then I get the same error.

Not Verified | British Airways cancelled my flight less than 24 hours before. Automatically rebooked it for 2 days later. I called customer service 3 times trying to change it and they would Not help. My daughter was flying on a different reservation and because I am legally blind I needed to be on the same flight - they didn’t care nor would they help. We eventually bought new tickets on easyJet. When we arrive home I entered a complaint to get my fare refunded. It took them 4 months and then the response was it was cancelled because of a strike in Spain so they won’t refund it. EasyJet didn’t cancel. The whole experience was awful and so disappointing.

Not Verified | I wanted to write this review so I could give a huge thank you to one of the staff on Lisbon named Jay Ramphul. She went above and beyond and really helped me in an urgent situation. I had boarded my flight with 20 minutes before take off when I realized I had left my cell phone in the club lounge. I was not going to get permission to deboard and get back on in time for take off. Jay stepped in and made it happened. She literally ran with me a far distance to retrieve my phone with me and get me back on the plane within minutes of take off. This is true service! I don't know if this review will ever get back to her or her management, but I hope it does. I want to again express my gratitude for her help and kindness in this matter.

✅ Trip Verified | Check in fast and friendly. Security a breeze. Lounge was busy early evening but comfortable and clean. Flight attendants welcoming. Seat a nightmare it was the reverse/forward with a step over from the window seat, who the hell thought that was a good idea?? Meal were OK but all curry based, like curry and I was on a flight to India so. FA was brilliant as the only flyer awake on an overnight flight. Improving since my last BA flight

✅ Trip Verified | This is the first time I have seen the new Club World suite. The seat was comfortable but unlike other airlines, BA has crammed as many seats in business class as is humanly possible so the cabin felt cramped. The crew behaved as though we, the passengers, should have been grateful for them turning up for their shift. They looked scruffy in the new uniforms, clearly the dress code policy has been scrapped. I appreciate that appearance is no measure of service quality (in the UK alone) but the service was appalling. The menu lacked choice and the food was presented as if it fell to the floor and was scooped back onto the plate. The bedding was atrocious, an old scraggly blanket and I’ll fitting seat cover. I was cold and asked for an extra blanket which never arrived. There were no drinks coasters (obviously cutbacks) so my drinks kept spilling. I decided to clean up myself as the crew couldn’t be bothered and didn’t pick up on the fact I was using bathroom hand towels to act as drinks coasters to mop up the mess. The aircraft was old (although retrofitted) and had a leak by the galley wall with lots of blue roll in situ to mop up the mess. Not at all a premium service, this felt more like a low cost carrier doing “business”.

✅ Trip Verified | Flew business class from Doha to London on 31st March. The service was slow and unfriendly, even one of the male cabin crew working in business class asked the female cabin crew who was looking after the area where I was in to smile. I ordered waffles for breakfast and they looked like they’d fallen off the plate and had been thrown back on (see photo). The plate that the waffles were served on was so hot that when I moved the plate I burnt my finger. I wasn’t warned that it was ferociously hot. I was shocked at how bad the food presentation was, but didn’t feel comfortable saying anything to the cabin crew as she wasn’t approachable or friendly. For lunch, the bread roll was so dry and rock hard that I couldn’t cut through the ends. Not sure why the food and service was so bad on this flight as generally BA food is good and is well presented. Also, the Wi-Fi wasn’t working on the flight.

✅ Trip Verified | Starting off at Heathrow Terminal 3. Check in was fairly easy, but fast track security was terrible. The area is currently under refurbishment but there are only two scanning machines in the fast track area and at this time only one was in use so the queue was long and very slow moving. I’ve heard mixed things about the BA club lounge, but I was fairly impressed. Food options were fairly varied and tasted really nice. Nice salads as well as pie and veg. Drinks as always in BA lounges are very easy to lay your hands on and cater for most wants. Lounge was a decent size with various seating options and wasn’t very busy at the time I went (Sunday evening). Boarding was well organised and club passengers / higher tiers was boarded quickly and easily. Amenity kit, bottle of water and bedding were waiting at the seat. Welcome drinks were provided fairly quickly after sitting down. Hot towel provided after take off, shortly followed by drink and nuts. As has been regularly said these nuts would be infinitely better if served properly not in a very small packet. Food service on board consisted of a main dinner service which was served 1-2 hrs after take off, then a breakfast meal before landing. Both meals were genuinely delicious. All meats were tender and juicy and very was perfectly cooked. Drinks were provided whenever asked, although crew were too busy serving all passengers to proactively offer top ups. Breakfast was offered to passengers as they woke up, which meant that people ate when they wanted rather than just in order.. almost but not quite like a la carte dining. Crew were friendly and efficient, with some nice personality coming through. This is fairly standard of my experience with BA. In flight entertainment was excellent. Good screen quality. Responsive touch screen. Excellent selection. I did not use the WiFi however it was available on this aircraft and prices are reasonable I think. The seat is generally very comfortable and the storage compartments are convenient and spacious enough. The crew on my aisle side of the plane forgot to unlock all the doors so people had to work out how to do it themselves or periodically request the crew to do it for them. Whilst you can never complain about a fully flat bed, the reverse herringbone layout does make the footwell a bit cramped and also means it’s a lot more comfortable to lie on one side rather than the other (facing away from the door). I did manage a few hours of sleep though so not too bad. Overall a really lovely flight and absolutely holding its own as a decent business class product/service.