"a very solid experience"
C Down (United Kingdom)
✅ Trip Verified | Boarding at Mumbai was chaotic and badly organised. Once on board the crew announcements were professional, relaxed and informative in typical BA style. The seat was quite comfortable. It was a refurbished aircraft and the padding and materials are quite good. I was lucky that the middle seat was empty so I didn’t suffer from the new narrow seat which I think would have made it a lot less comfortable. The IFE is excellent, responsive and good quality. There is an enormous selection of TV and movies and a good number of games. WIFI is also very good not quite Netflix quality but still reasonable and I don’t think £17.99 for full flight is bad value. You can pay less if you just want short term simple messaging. Cabin crew were very good. Friendly and efficient. Catering was reasonable although on a near 10hr flight, the small (but tasty) pastry for the second meal service wasn’t really enough. Landing and processing at Heathrow was astonishingly quick - it felt like it was 3am, even though it was 6:30pm! No queues or waiting at all. Even the baggage was super quick at coming through. Overall a very solid experience in economy. Significantly better than it used to be.
| Aircraft | Boeing 777-200 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Mumbai to London |
| Date Flown | March 2023 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"Service was impeccable"
Pieter Boone (Netherlands)
Not Verified | Mexico City Airport is a zoo, but taking the late departure on BA to LHR isn't too bad. Club passengers can use the AA Admirals Lounge, which is surprisingly good and not too busy as it seems to cater to BA's club passengers only at this time of day. Lovely staff, solid food & bar, really pleasant. We flew an older 787 with the old style club seats. Seated in the front cabin (just 3 rows of club) in the window and adjecant aisle seat is really good if you travel with your partner. Come to think of it, I will really miss this old style -once cutting edge- lay-out. There is no better way to fly when you are a couple. We were in that last row of the front cabin so both window and aisle seat had unobstructed access to the aisle. Still terrible you have to pay for these seats, but it obvioulsy works and we were happy getting these seats. Flying BA when the crew is good is amazing. Service was impecable on this flight. Just the right mix of humor, service and attention. Food seemed to be good as well, but hardly touched it. I am fine sleeping in these old club world seats although bedding could be better. On time departure, smooth flight and early arrival at Heathrow. We went outside for a smoke and returned to the terminal through fast track. Security at LHR has always been terrible, but today security staff was too busy chatting among themselves so all bags went through without 'secundary' checks. We had a lovely shower at the 'spa', what a fabulous facility. The South Lounge was crazy busy and it is just a design disaster. Who ever choose the bizarre combination of furniture: what a mess! Food on offer was solid and so are the drinks. Our home stretch to Amsterdam was pretty straight forward. Lousy welcome at the door but crew recovered well and made everyone feel special with excellent bar-cart service. I love the 'double'-servings of drinks. English tea is about the worst meal concepts in the world and I really don't understand BA stuck to it through the years. No-one like the cucumber white bread things, but hey... On time landing in Amsterdam but the usual long taxi then clumsy jet bridge connection ended up with a 20 minute late arrival, why is it so hard to connect a jetbridge in Amsterdam? Flying club in BA is still wonderful. I Love it!
| Aircraft | Boeing 787 / A320 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Business Class |
| Route | Mexico City to Amsterdam via London |
| Date Flown | March 2023 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"Very poor service, very frustrating"
S Dartano (United Kingdom)
✅ Trip Verified | Very poor service, very frustrating. Firstly my flight to LHR was cancelled on 16 Mar23, while I got a text message to inform me, the information desk was unable to confirm if was correct or scam. Once this was confirmed, I went to the counter to get my new boarding pass. At the counter they informed me that the coach will be leaving in 15mins for the hotel. We (me and other fellow travelers) waited for over 45mins, there was no one at the coach stand to guide us or answer any questions. The transfer hotel was 30 mins away from the airport. When we got to the hotel which is around 10:15pm the staff informed that dinner closes at 10:30. that was a rush. It appeared more of a Motel than an hotel. The room - was smelling of weed, being a non-smoker this was uncomfortable. Although I wanted to compromise and rest, when I went to wash my face, the tap on the sink came off in my hands, I panicked and asked the reception staff to change my room. After some discussion, they agreed to change it. I went to the alternate room, to my horror, it was occupied. I asked the staff to call a cab, and I left.
| Type Of Traveller | Business |
| Seat Type | Economy Class |
| Route | Barcelona to London |
| Date Flown | March 2023 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"Generally poor"
David Newman (United Kingdom)
Not Verified | Generally poor. Sent to gate on time, sat maybe 30 minutes, was then announced as crew were not familiar with the A321 there would be a delay. Clearly nonsense and there was a retraction on board of this statement. Watched the crew walk through to the gate, my impression was they did not want to be there. Was given a miniscule amount of water, small bag of pretzels and then it was announced there would be a wait for any further cabin service as card processing machines were u/s. No further updates or sight of crew for next two hours, then attempted to charge us for even a glass of water. When I said this should be complimentary, girl said it was not her problem and walked away.
| Aircraft | A321 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | London to Lanzarote |
| Date Flown | March 2023 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"changed our prepaid seats"
Derek McLeod (United Kingdom)
Not Verified | BA changed our prepaid seats at the last minute and charged us to select new seats. Flight took off late, cabin crew served a tiny packet of pretzels. Arrived at Heathrow late, put on a remote stand, loaded onto buses to terminal. Held up at transit security by a clown of a member of staff, allowed 15 passengers at a time because of a trial. Queued at security for 20 minutes.
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | Marrakech to London Heathrow |
| Date Flown | March 2023 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"airline is going downhill rapidly"
Derek McLeod (United Kingdom)
Not Verified | Flew from London Heathrow to Marrakech. BA changed our pre paid seats at the last minute and even charged us to select other seats. Boarding was chaos. Staff were rude demanding selected passengers put their hand luggage in the hold. I had one small bag however they never demanded other passengers with 2/3 bags and some with hand luggage that was obviously too big. Flight was late taking off and the snack was a miserable tiny packet of cheese pretzels. This airline is going downhill rapidly.
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | London Heathrow to Marrakech |
| Date Flown | March 2023 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"made a complaint, nothing happened"
Mohammed Laidi (United Kingdom)
Not Verified | I was meant to fly in January to Algeria. I paid over £300 for the ticket. Just a few days before I was meant to fly, my wife broke her foot. I had to then rebook it in March and pay another £100. I called British Airways 3 weeks before my flight in March and I told them again that it had to me rebooked, as my wife was still not well. They told me that I don’t have to pay anything to get it rebooked as I sent them a letter from the hospital saying my wife wasn’t well. However, they never sent me the ticket. They made me wait for nearly 4 weeks and they asked me to pay either £316 on top of the £450 that I paid previously. Or the second option they gave me is to get a refund of £80. (Tax only). I found it ridiculous that they told me to pay a fraction of the money I previously paid. Each time I call them, they hang up on me; or they continue telling me to pay £360. I made a complaint, and nothing happened.
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | London to Algiers |
| Date Flown | May 2022 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"Every flight was delayed"
S Walder (Austria)
✅ Trip Verified | We have flown repeatedly with British Airways and the One World alliance over the last few weeks. Every flight was delayed. Now we are back at the airport in Miami and have another massive delay so we will miss our connecting flight. Finally, our luggage arrived in Puerto Rico with a 3-day delay and we had to reschedule our round trip ... we haven't received any information about our luggage to this day, luckily we checked it ourselves at the airport and it was there. The last delayed flight meant the cabin crew that they too miss their connecting flights and we are on the same plane and they can't do anything. Wir sind in den letzten Wochen immer wieder mit Britisch Airways und dem One World Zusammenschluss geflogen. Jeder Flug war verspätet. Nun sitzen wir wieder in Miami am Flughafen und haben schon wieder eine massive Verspätung sodass wir unseren Anschlussflug verpassen werden. Zuletzt ist auch unser Gepäck mit 3 Tagen Verspätung in Puerto Rico angekommen und wir mussten unseren Rundreise umplanen… wir haben bis heute noch keine Info über unser Gepäck erhalten, zum Glück haben wir selbst am Flughafen nachgesehen und es war da… Beim letzten verpspäteten Flug meinte die Kabinen Crew dass auch sie ihre Anschlussflüge verpassen und wir im selben Flugzeug sitzen und sie können nichts machen.
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | Miami to Munich via London |
| Date Flown | March 2023 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"how far the quality level has slid"
L Garson (United States)
✅ Trip Verified | I was horrified by the extremely small seats and the poor training that the crew clearly receives. Not one of them exuded any kind of warmth or expressed any desire to make our journey pleasant. The seats were so narrow that regardless of the size of your neighbors you are forced to touch each other constantly, if the seat in front of you is reclined you have no choice but to recline your own, or else you are breathing in the head/ scalp of the person in front of you. Food was revolting, they don't even provide napkins unless you ask with the pre-meal drinks and the secondary meal. The last time I flew BA it was a completely other experience and I was so sorry to see how far the quality level has slid. It was really majorly disappointing and I regret that I have already purchased 2 other intercontinental trips with the company. I will now have to see if I can change them. The pathetic 250 ml bottle of water, it's just a sip. On the shorter flights the seats couldn't even be reclined which was a great pity since the flight was delayed by almost 3 hours and we had to wait on board.
| Type Of Traveller | Business |
| Seat Type | Economy Class |
| Route | New York to London |
| Date Flown | March 2023 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"worst cabin experience ever"
J Billot (France)
✅ Trip Verified |
The worst cabin experience ever: cramped seats, very low cost style and uncomfortable. Could suit for short flights but not for a 5 hours service. Catering is also a shame: 250ml of water + a chocolate bar for a 5 hours service. Will never fly BA again.
| Aircraft | A321Neo |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | Cairo to London |
| Date Flown | March 2023 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
