✅ Trip Verified
| London to Dublin. It was never my choice to fly with British Airways and I will never fly with them again. I was supposed to fly with American Airlines from the USA to Dublin, but I had a connecting flight from my origin city to Chicago. Unfortunately, my first flight was delayed due to weather, which caused me to miss the flight from Chicago to Dublin. I was put on a flight to London instead, which I had to run for when I finally made it to Chicago, and my bag did not make it on the flight. I then flew with British Airways from London to Dublin. I was told to file a lost baggage claim with BA, which I did. I was told that the bag would be transferred from American to BA when it arrived in Dublin. Using American’s baggage tracking system, I was able to confirm that the bag arrived the day after I did around noon on Saturday. I am writing this review on the following Sunday and the bag is still not in my possession. BA’s customer service is terrible. If someone there tells me one more time to just wait and be patient, I am going to lose it! My bag has been sitting at the airport in the same city I’m in for more than a day and I can’t get it. Talk about serious frustration. I don’t know which airline is at fault for the delay, but the difference is that when I called American, the rep did everything she could to find out the status of my bag. And even though their baggage claim desk was closed when I called, she still tried to call an internal number to see if anyone was still around. Unfortunately she couldn’t get hold of anyone, but she left them a message and told me exactly who I could call and when to call them the next morning. I did not receive that level of service from BA. I even asked if they could call the airport and was told, “we are not authorized to call airports.” Why in the world wouldn’t they be authorized to call their own baggage department? I am not thrilled with either airline, but at least American has made some attempt to help me. This has ruined the first three days of a trip that I planned for two years. If you do check a bag and it’s lost or delayed, don’t expect any help if you flew with BA. And here’s a tip: if you are dealing with a lost or delayed bag in a country you don’t live in, don’t call the generic customer service number on the website you would normally use. Dig around and see if you can find a number for the airport you flew into. You will get a lot more information and assistance that way.