Asiana Airlines

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 465 reviews
8/10
5 star Skytrax Rating
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10/10

"screw very kind and helpful"

(China)

Trip Verified | First time with Asiana - I was re-routed on these flights by Lufthansa as my original flight Frankfurt-Qingdao was cancelled by a strike. It was a very good surprise. Frankfurt-Seoul I was flying Business Suite, a first class seat with Business service. The seat was fantastic, large, comfortable, in a sort of "closed" cab - I never slept so well in a plane. Service was perfect, crew very kind and helpful, food OK (Korean food). In-flight entertainment reasonable, not easy to understand and limited choice - but good enough. Flight perfectly on time. Flight Seoul-Qingdao is short, just over an hour - but business class they were able to serve a full meal with drinks (several refills) even if the plane was almost fully booked. Some delays, but in Qingdao it is almost normal.
AircraftA380 / A321
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteFrankfurt to Qingdao via Seoul
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
6/10

"good amount of space"

(Australia)

Trip Verified | Tokyo to Seoul. Comfortable seat and good amount of space. However needed to ask for drink before take off and was told that the champagne was frozen so that we could not have any! Got some eventually, Korean menu was good quality bimibap, but wine selection was atrocious. FAs seemed to disappear and not very attentive. Was okay as a short 2.5 hour flight but expected better.
AircraftA380
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteTokyo to Seoul
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
5/10

"just a little TV scree"

(United States)

Trip Verified | Honolulu to Bangkok via Seoul, this flight was most uncomfortable. The planes was very dated with just a little TV screen mounted on the seat. There was no leg room with small seats. The only decent flight was return from Bangkok to Inchon which was a newer plane lots of leg room large TV screen but limited movies. But the long flight to Honolulu was back to small seats.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHonolulu to Bangkok via Seoul
Date FlownOctober 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"checked my baggage through"

(Germany)

Trip Verified | Okinawa to Seoul. I will never choose Asiana again. They checked my baggage through without asking and didn’t apologize. Ground service rude and not able to speak English to me.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteOkinawa to Seoul
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
10/10

"Extremely professional staff"

(United States)

Not Verified | San Francisco to Seoul. Have been flying Asiana regularly for a decade to and from Korea, and have never been disappointed. Extremely professional staff and a very pleasant in-flight atmosphere. For under $200 extra you can upgrade to premium economy, which provides a seat in one of the first 5 rows and significant additional leg room. Can't stress enough how friendly and, above all, professional the staff (both check-in and in-flight) have always been.
AircraftA350
Type Of TravellerFamily Leisure
Seat TypePremium Economy
RouteSan Francisco to Seoul
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
5/10

"several kgs overweight."

(Indonesia)

Trip Verified | Chitose to Jakarta via Incheon. The airline refuse to take 1 luggage for 2 people because it is several kgs overweight. Instead they charge passenger. Im disappointed at this airline. The food is so so, flight cabin is so so.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteChitose to Jakarta via Incheon
Date FlownOctober 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
10/10

"impossible to find fault"

(United Kingdom)

Trip Verified | Osaka to London via Seoul. It’s impossible to find fault with Asiana. Both outbound and inbound flights were great. Seat width and pitch probably the best I’ve experienced in economy in last 5 years. Food delivered with metal cutlery, food choices great, service impressive. All 4 flights arrived earlier than scheduled. Transfers in Seoul Incheon incredibly efficient. Why on earth can other airlines not operate like Asiana?
AircraftA350
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteOsaka to London via Seoul
Date FlownOctober 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"Flight was almost impeccable"

(Japan)

Trip Verified | Osaka to London via Seoul. First time to fly Asiana Airline, although I had heard good things about it. Flight was almost impeccable: Osaka to Seoul and Seoul to London arrivals were on time, was confirmed my pre-selected aisle seats as well as vegetarian meals (which were served very quickly). Flight attendants were kind and professional, airplane was clean, with multiple lavatories for a comfortable flights for everyone (no lengthy queues). Other small and positive details: flight to London, slippers for all passengers in economy were provided, as well as air combs and moisturizer in lavatories. The vegetarian meals were actually and surprisingly very good (the bread was not though), and between the two meals there were additional snacks. Both flights had plenty of space for hand luggage. Only negative note: movie selection was rather small with almost non-existent European movie category but at least there were some good Korean options - which was nice for a change from the usual Hollywood only options. All in all, recommend.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteOsaka to London via Seoul
Date FlownSeptember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"Asiana is great"

(Thailand)

Trip Verified | Bangkok to Los Angeles via Seoul. Asiana is great! Food is brilliant. Service is excellent. The staff are very polite and helpful from ground staff to cabin crews. No attitude. I would definitely fly with them again.
AircraftA380
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBangkok to Los Angeles via Seoul
Date FlownSeptember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"Excellent attentive service"

(Australia)

Trip Verified | Sydney to Seoul Incheon. Excellent attentive service from cabin crew, better than most other Asian carriers including Thai Airways. Good food and beverage, an enjoyable sandwich offered mid-flight. Flight crew and cabin staff very big on safety during turbulence. Cushioned seats good for economy seating. Cabin clean, toilets better hygiene and appearance than Qantas business A380. Airline departed late due to busy takeoff traffic Sydney however, arrived on time at Incheon. A great airline I did code shared with Qantas to Seoul Incheon, Asiana part of Star Alliance would rate them a 5-star airline.
AircraftBoeing 777
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteSydney to Seoul Incheon
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes