Aegean Airlines

c✅ Trip Verified | It is the 7th time that I fly with this airline the last 3 months and I am disappointed. The customer service at the airport is really awful. The employees are disrespectful to me and they think that they are doing me a favor when they speak to me. I am Greek and I feel really bad this company is the biggest airline in my home country. However the cabin crew is nice and helpful but that after the delays and high prices.

Not Verified | I recently travelled with Aegean from Athens to Venice and return. l had a flex category ticket which allowed for a hand luggage (suitcase) and personal item in the cabin. On the outgoing flight, there was no issue whatsoever with my luggage. On the return flight, we were literally ambushed at the gate to weigh our cabin suitcase. My case was 1.4 kgs overweight. I offer to pay for the extra weigh but they said it needed to go with checked luggage and they charged 50 euro. I checked later Aegean's site extra luggage calculator and the price to pay at the airport for an extra suitcase up to 23 kilos is shown to be 42 euro. They charged 50 euro for a less than 10 kilo suitcase. They did not give us time to lighten the luggage and avoid the extra cost as they were boarding and the flight was already in delay. The gate personel was hassling passengers and was rude to say the least. The lady working behind the gate counter was banging her hand on the desk and shouting to the couple next to me (also complaining about the surcharge) to learn to read the company policies in a condescending manner. I used to prefer Aegean over other air carriers although they offer very little legroom and a poor meal choice as I considered them reliable. This, however , was a bad experience, I feel ripped off and disrespected and I don't see a reason to continue bringing them my business. I hope they enjoy the surcharge they arbitrarily imposed as these were the last of my money they see. Their attitude was both unprofessional and uncivilized.

Not Verified | Very good and comfortable airline. There are rarely delays. Nice staff and good customer service. Already once again I made sure that it is worth choosing this airline.

Not Verified | Terrible as Aegean always is over the last 2 years. Delayed flight, they asked us to board and left us waiting 15 minutes standing next to the landing area with children running around and invisibly an accident could easily happen. Except for that, we flew business and for food the only option was ham and cheese sandwich. Obviously no vegan option available and if for some reason you couldn’t eat ham (as it was our case) then you wouldn’t eat. It is a shame as it used to be the best company, now it is a joke.

Not Verified | Heraklion to Athens only take 36 mins airtime, the flight is delayed over more than 1 hour. Over 90% people on the aircraft had layover, we missed our connection. The compensation of the delay is 8 euro. Aegean down sized the aircraft but over sold the ticket. This happens on Oct 5 from Santorini to Athens for the 9:10PM flight. The gate announcements was looking for someone willing to give up the seats for over booking. And same time, we noticed the aircraft was down size to Olympic from Aegean aircraft. The only thing i would say they give water onboard.

✅ Trip Verified | After a very big delay in Vienna airport we lost the connecting flight to Heraklion. We had no choice but overnight in Athens. We were offered a voucher for a free flight international or domestic flight and when we wanted to redeem it they were charging more taxes than booking a flight without the voucher. It has become one of the worst airlines to fly with.

✅ Trip Verified | Great airline. On time, careful landing and take off. Lots of information aboard both in Greek and English. And they fed us - a couple of small pastries, fruit and a breakfast bar along with two drinks - almost unheard of on European planes but much appreciated. Only down side was the tightness of the seating space.

✅ Trip Verified | On our connecting flight from Mykonos to Athens, they made us pay $50 to check carry on bags. All bags hit carry on size requirements and made it through security just fine. Due to the sudden need to make passengers check all bags, several of us missed our connecting flights. We were over 40 min late for take off.

✅ Trip Verified | I am gold on Aegean for the last ten years or so. I avoid flying this airline as much as possible. I can certify that out of my last 20 flights with this airline over the last two years, only one was on time. The airline has cut deep in operations and has contracted the worst ground services around their destinations. It shows every day in their inability to execute a flight schedule that is unrealistic at best. This current flight is leaving an hour late for no reason. The plane came to Athens on time from a previous destination - I checked. At Athens, they were unable to turn it around on time and picked an extra hour. Again, operations and a poor schedule. Boarding at Venice was a zoo. All classes mixed. Held in a very hot bus for a long time before rushing to the plane. The plane - a 16 years old 320 with ragged seats and completely filthy from previous flight. Total disgrace and what happens when ground services are low quality. Once landed, naturally the same bus experience again. Priority luggage comes out last. Avoid Aegean. There's an alternative for almost every destination. They are a third world airline.

✅ Trip Verified | It was my first experience with Aegean Airlines. I have heard many good reviews about AEGEAN Airlines and I was really touched how good it was. Aegean Airlines is a out-standing old-school, traditional experience. Great variety of drinks, hot food on europeans airlines, which is not something common nowadays. Amazing atmosphere on board. For me 5/5 experience. Well done! Other airlines should learn a lot from them!