✅ Trip Verified
| Thessaloniki to Athens. We checked in just fine, gave our luggage in, went through security and arrived at the Aegean lounge within minutes. We had booked a separate seat for our son with the intention of using a car seat for him. When we showed out boarding passes to the nice lady that greeted us in the lounge we inquired about pre-boarding for families. She did not know anything about it and simple said that we would be boarding from the lounge area when an announcement is made. We also inquired about gate checking the stroller and receiving it for use at our connecting airport in Athens she did in fact state that we could take the elevator down to the bus which would take us to the aircraft for boarding and that there we could gate check the stroller to be given back to us when we arrive at the gate in Athens. When the time came we heard the announcement for boarding for our flight and as we gave our boarding passes to the same lady that greeted us on the way in, she scanned them, checked our passports and asked us to wait next to the door to take us to the elevator. After all passengers went through the door, we were asked to follow her to the elevator to find that there was a line there of approx. 6 passengers in wheel chairs waiting to use it. Also the bus that all other passengers boarded was waiting on us. At this point she asked if we could carry the child in hand to walk the stairs down to the bus, and she offered to carry the stroller down as well. Although I did appreciate the offer, this was not an ideal situation. When we got to the bus, I was holding our son, my wife was holding carry on luggage and I had to manage a folded stroller as well, all while standing in a moving bus. Perhaps if as they advertised had offered proper pre-boarding for families with young children these things could go a bit smoother. We arrived at the aircraft and gave the stroller to the person standing at the bottom of the stairs, to be returned to us when we arrived in Athens. Got on board the aircraft, started installing the car seat for my son, which thankfully did not take long. We were told by the staff on board that the child would have to be sitting on either mine or my wife's lap for take-off and landing and they provided us with a seat belt extension to use for this. As in a previous flight, I did not argue with the staff and complied. Lufthansa did not have any issues with the use of a car seat used during take-off and landing. In any case the safest place for a child under the age of 2, is securely fastened in a car seat with a 3 point harness. When we arrived at Athens and de-boarded, we asked for our car seat and they were searching for it, while the bus to take us to the terminal was waiting for us. Took them a few minutes, but they found it. One last thing that I would like to point out is the fact that the plane was late departing from Thessaloniki, and that we had a connecting flight from Athens which we barely made thanks this. The thing that made this situation even worse was the fact that the bus driver delivered us to a door all the way on the other end of the terminal were we had to go.