Aegean Airlines

✅ Trip Verified | From the bag check showing up 45 min late (for the Light Fare option, an 8kg carry on limit you have to check nearly any carry on bag, total 75 euro for 1 10 kg bag round trip) to the gate change across the airport with no notice at the gate, text, email, or web, we had to run from A36 to the other end of FCO airport at A73. Arrived 3h early and nearly missed my flight. Never again.

Not Verified | A constant bad experience at every flight. Delays of more than an hour are now extremely common, seats are cramped, cabin service is minimal. The flight crew are friendly and polite.

✅ Trip Verified | Terrible Experience with Aegean Airlines – Lost and Damaged Bags, No Support. During a transit flight, Aegean Airlines lost my bag, and despite my repeated efforts to follow up, their customer service has stopped replying to my emails being completely careless. After two months, they still haven’t found my bag and have escaped from compensating me for the loss! To add insult to injury, they even blocked my access to their tracking page, leaving me completely in the dark! Their lack of communication, care, and basic customer service has been appalling. Worst airline experience ever! If you value your belongings and peace of mind, I strongly recommend avoiding Aegean Airlines. Save yourself the suffering!

✅ Trip Verified | Besides the crew which was very friendly I couldn't recognise anything of the Aegean Airlines I knew a decade ago when I used to fly Aegean frequently. I ordered a vegetarian meal which turned out to be a nasty sandwich that was inedible and a low quality chocolate granola bar. I paid extra to sit in the emergency exit but the seat was not particularly comfortable. I recommend the airline only because it took off and arrived on time.

✅ Trip Verified | Aegean Airlines left us stranded and sleeping on the airport floor! This was hands down the worst airline experience of my life. We were in Venice, Italy, waiting to fly to Beirut via Athens, and no one at the counter bothered to tell us that our connecting flight from Athens to Beirut had been cancelled. We only found out once we were already on the plane, after we asked a flight attendant, who casually informed us. She reassured us that the customer help desk in Athens would take care of everything. They did nothing. In Athens, we were told it wasn't their problem, and we were left to fend for ourselves with no solution, no assistance, and no care. We were stranded in the airport, with nowhere to go, and ended up sleeping on the floor. Aegean Airlines abandoned us. To make matters worse, we’ve been sending emails, and they are completely ignoring us.

✅ Trip Verified | Aegean was a very good company in recent years. It is still so during the low season (winter) where flights are on time and in the event of problems (especially weather) the support is efficient. On the other hand, their new planes are much less comfortable than the old ones with greatly reduced legroom. This negatively changes the flying experience compared to previous years. Furthermore, traveling with them in summer has become a real hell,flights are very often late (especially evening ones) with compromised connections. And no assistance, you have to figure out how to find a hotel not to mention that postponements are often automatic (without any choice possible because the suitcases are automatically sent on the flight chosen by the company) so arrival at 11:30 p.m. next flight canceled and scheduled for 4:35 a.m. No possibility of collecting the suitcases and therefore taking a later flight to rest. This is the last time I travel with them in summer. They should give up on short connections which never work... a very good company in winter on the other hand. Aegean était une très bonne compagnie ces dernières années. Elle l'est encore lors de la basse saison (hiver) où les vols sont à l'heure et en cas de problèmes (notamment meteo) la prise en charge est efficace. Par contre leurs nouveaux avions sont bien moins confortables que les anciens avec des espaces pour les jambes fortement réduits. Cela change négativement l'expérience de vol par rapport aux années précédentes. Par ailleurs voyager avec eux en été est devenu un véritable enfer... les vols sont très souvent en retard (surtout ceux du soir) avec des correspondances compromises. Et aucune assistance c'est débrouillez vous pour trouver un hôtel ... sans comptez que les reports sont souvent automatiques (sans choix possible parce que les valises sont automatiquement envoyés sur le vol choisi par la compagnie...) ainsi arrivée à 23h30 vol suivant annulé et prévu à 4.35. Pas possible de récupérer les valises et donc de prendre un vol plus tard pour se reposer... nuit blanche à l'aéroport. C'est la dernière fois que je voyage avec eux en été... chaque année c'est de pire en pire. Ils devraient renoncer à envisager des correspondances courtes qui ne fonctionnent jamais... une très bonne compagnie en hiver en revanche.

✅ Trip Verified | Pleasant and uneventful trip at a very low cost, would definitely recommend and fly again. The staff were very polite and helpful. From the people at the Aegean's lounge in Athens, to the people in the gates and the flight crew, they were happy to help with a smile on their faces. When I got to Athens airport and passed the security check I realized that I had booked economy light class, which, as the websites states, you can only carry either a hand luggage OR a personal item, but I was carrying both. I tried searching for an Aegean help desk at the terminal I was in but I couldn't find one, so I asked the staff at the lounge for directions. They told me the help desk is accessible only before the security check and asked me what the problem was to figure out if they could help. They could have just said it's not our job to help you since we are at a lounge, but they did either way. I explained the issue with the luggage and they told me I could call the Aegean's call center since they weren't informed. Even though it was 4am they picked up immediately and informed me that the rules about economy light have changed since May 2024 and that I could carry both a hand luggage and a personal item, they just didn't update the rules in their website yet. During flight they give economy class a sandwich (there's also a vegan option), cookies and a drink. There is also a website which can be visited during flight to see the location of the plane. The WiFi, unfortunately, didn't work for the majority of the duration of the flight. The only negative about this airline is the booking website. It's a bit laggy, slow, confusing and as it turns out, not regularly updated, in contrast to the mobile application which is very fast, informing and easy to use. Either way it was a pleasant experience and it's good to know you can count on professional and polite staff when in doubt, who treat you with respect regardless your class type.

✅ Trip Verified | In every flight they have delays and lack of space, taking your carry on bag. However every time I need to estimate an approximate delay of 30 min to one hour (to 2 hours many times, specially during summer) plus the time to wait to collect my carryon bag that will have been checked. The staff is ok but the policies and regulations are getting worse. If they want to behave as a high cost airline, they need to start providing the relevant services to their passengers.

✅ Trip Verified | I bought an upgrade for the 3h flight from Brussels to Thessaloniki. The crew was very nice and well groomed, the meal, despite my choice not being available, was tasty. To drink I had white wine, sparkling wine and an espresso. All good. The seat had plenty of legroom. The seat and its surroundings were clean. The boarding at the gate was a little bit chaotic because people were standing where they shouldnt when it wasnt their turn to board and didnt listen to the gate agents instructions. There was a slight delay to ATC restrictions.

Not Verified | Geneva to Yerevan via Athens. Geneva to Athens on A320neo aircraft: young, enthusiastic and friendly crew. WiFi available, and worked perfectly throughout. No IFE. Hot snack served (a full hot meal used to be served on this route), full round of drinks. Landed ahead of time. Athens to Yerevan on A320neo aircraft. Crew young, well-groomed but not very friendly, looked like they were not happy to be there. WiFi available but not working. No IFE. Hot snack served, full round of drinks. On both flights, planes could have been cleaner (e.g. crumbs on the floor) - Aegean shall improve on this matter and maybe extend their aircraft turnaround. Seats on their A320/1neo fleet are quite comfortable, though the legroom is not the best. Aegean Extra-Schengen Business / Star Alliance Gold lounge still quite WOW, one of the best in Europe: food selection is impressive (love the fact they are serving & promoting Greek products only), the lounge itself is very big and it never got crowded during the almost 9 hours I spent there. At the same time, I believe lounge maintenance should be improved (e.g. one of the toilets out of order, a couple of seats broken). Overall, still the best in Europe after Turkish Airlines.