Aegean Airlines

✅ Trip Verified | For a 40 minutes flight from Athens to Santorini, Aegean Airlines charges €40 per check-in luggage that is standard carry-on luggage size in most of all the other Star Alliance airlines, these are the same carry-on luggages our family traveled with on the same Aegean airlines from Paris to Athens on the same day. The head ground crew in Athens ran over to stop our family from boarding, pulled us aside, not allowing us board until we pay the total €80 for 2 pieces. Why did the Aegean crew in Paris allow us to board and not the Aegean crew in Athens. I showed I was UA Gold 2million flyer but we’re still embarrassed by the Aegean Athens ground crew. I found out after I boarded my check in luggages definitely fit in the overhead compartment even this was a smaller plane than the one I transferred from Paris. I do not recommend anyone flying Aegean Airlines. I will not.

✅ Trip Verified | I’m a frequent traveller for the last 20 years. I’ve flown Aegean Airlines more than 50 times. They offered a very good service but during the last 3-4 years, they’re growing fast and customer service is not their priority anymore. My views based on the last 4 flights with Aegean during the summer seasons they were delayed (more than 60 min), with my checked luggage lost twice. To be avoided during Summer! Their boarding is the slowest and most unorganised allowing passengers with several bags per person, not entering all in the plane, blocking the corridor and sending half the bags out to be picked up at the airport’s belt. Forr Gold/frequent travellers of Aegean, we are entitled to 4 vouchers/year for business upgrades. Most of the times we’re sent to the waiting list and the upgrade to business hardly ever comes.

✅ Trip Verified | Overall a really pleasant experience; on time, cheerful staff, spotless cabin and a tasteful snack with a chocolate bar and a drink (incl. alcoholic beverages) served mid flight - a nice blast from the past. My only complaints are i) bus shuttle to terminal at Makedonia airport (although it was quite efficient) and ii) seat comfort (a little cramped). I would certainly fly Aegean more often, since it's clearly one of the top airlines in Europe. But competitors usually offer better fares.

✅ Trip Verified | We upgraded to business class thinking we would have better service but that wasn't the case. At the check in counter the agent took forever to check us in., no smile no gate information, just worked on her computer checked in our bags and gave us our boarding passes. The boarding process was chaos they didn't chk ID. Boarding the plane the flight attendant was on her phone didnt greet us. Once boarding was complete she handed us a bag with bottle of water and sandwich. Very disappointing.

✅ Trip Verified | While my journey with Aegean Airlines started pleasantly, the arrival experience at Athens Eleftherios Venizelos was highly disappointing, especially regarding handling my pets. The check-in crew at London Heathrow was friendly and helpful, but this positive experience was overshadowed by what happened upon arrival in Athens. Aegean Airlines promotes itself as pet-friendly, but my experience showed otherwise. Traveling alone with three small dogs in separate kennels, I expected clear guidance or assistance from the airline, especially since they knew I was a single passenger. Unfortunately, no instructions were given, and no representatives offered help. After a delayed luggage pickup, I was left to search for where my dogs might be. After asking an airport cleaner for help (because no one else was around, like airport representatives), I eventually located my dogs’ crates abandoned on the floor in a different section of the baggage area—an upsetting and unacceptable situation. To make matters worse, an airport staff member nearby was on her phone and didn’t care to assist or greet me. There was also no help handling the kennels on a trolley, making it incredibly difficult for pets to navigate and find transport out of the airport. For an airline that claims to be pet-friendly, this experience was far from it—terrible customer service from Aegean Airlines on the ground in Athens. I hope Aegean Airlines seriously reconsiders how it supports passengers traveling with their beloved pets to ensure smoother and safer experiences in the future.

✅ Trip Verified | Upgraded to business with Plusgrade. Great value for money! Still one of the very few full service carriers with a classic service offering a welcome dring before departure and a full (hot) meal with option to choose from for the main menu. It's the small details that count with Aegean such as the cloth serviette (haven't seen this for quite some time on any medium haul with any airline) or the possibility to order a tasty Cappucino or Espresso. Additionally, typically new aircraft are used between FRA/MUC and Athens (A 320 neo/ A 321 neo) which adds to the overall excellent experience. Unfortunately, I had a short layover in Athens on my way to Paros and as the flight from Frankfurt was slightly delayed, I couldn't catch my flight to Paros. Outstanding incident handling by Aegean Airlines - they rebooked me on the first available flight next morning and sent me an SMS with a reservation confirmation at Athens Sofitel Airport hotel where complementary dinner and breakfast was offered. I had many incidents with another European Airline this year but never had such a smooth incident handling process like this. Many thanks, Aegean - you continue to be my first choice on the way to Greece!

✅ Trip Verified | From the bag check showing up 45 min late (for the Light Fare option, an 8kg carry on limit you have to check nearly any carry on bag, total 75 euro for 1 10 kg bag round trip) to the gate change across the airport with no notice at the gate, text, email, or web, we had to run from A36 to the other end of FCO airport at A73. Arrived 3h early and nearly missed my flight. Never again.

Not Verified | A constant bad experience at every flight. Delays of more than an hour are now extremely common, seats are cramped, cabin service is minimal. The flight crew are friendly and polite.

✅ Trip Verified | Terrible Experience with Aegean Airlines – Lost and Damaged Bags, No Support. During a transit flight, Aegean Airlines lost my bag, and despite my repeated efforts to follow up, their customer service has stopped replying to my emails being completely careless. After two months, they still haven’t found my bag and have escaped from compensating me for the loss! To add insult to injury, they even blocked my access to their tracking page, leaving me completely in the dark! Their lack of communication, care, and basic customer service has been appalling. Worst airline experience ever! If you value your belongings and peace of mind, I strongly recommend avoiding Aegean Airlines. Save yourself the suffering!

✅ Trip Verified | Besides the crew which was very friendly I couldn't recognise anything of the Aegean Airlines I knew a decade ago when I used to fly Aegean frequently. I ordered a vegetarian meal which turned out to be a nasty sandwich that was inedible and a low quality chocolate granola bar. I paid extra to sit in the emergency exit but the seat was not particularly comfortable. I recommend the airline only because it took off and arrived on time.