✅ Trip Verified
| I had two calls with them on the 23rd and the 24th of July with regards to changing my flight. According to them, I could have one change without penalty with no extra charge due to Covid-19. However, because I needed to change airports, I had to pay the penalty. Whilst on my first call, the girl I talked to told me that I needed to pay 100euros for the change whereas the next day I was told to pay 140euros for the same change (Note: The flight rate didn't change at all). Despite the difference, I changed my flight ticket asking for a baggage too. They booked my ticket without adding a baggage! I called yesterday to ask what happened and they were telling me that there was no charge for the baggage. Then, they told me they would listen to my recording and call me back. They called me two hours later; the phone was ringing for 5 secs and I did not manage to pick it up. I called back and I was told that the girl who was assisting me finished her work for the day. The next person told me that would look into it but instead of putting me on hold, they hung up on me and never called back! I called again today, the assistant could not find the notes of the first person who listened to the recording and of course did not add my baggage for free. I did however requested both calls (the one asking for 100euros and the second one when they asked for more money and did not add my baggage); I am waiting for the response. On the 2nd of August, I flew from Athens to Heraklion. There was about a 2-hour delay and the airline offered us a free ticket. However, they state that I cannot use the free ticket during Christmas, Easter, July and August but as I live in the UK and I am not allowed to use it the only periods that I can travel to Greece. Due to Covid-19 they do not allow a backpack and a cabin bag on board. They do not allow to check-in the cabin bag. The price tickets are not cheaper either.