Aegean Airlines

✅ Trip Verified | This review is about the Miles & Bonus Scheme. Aegean are focusing on their in-flight quality of service which is indeed very good. On the other hand their prices can be high even for short distance flights and their Miles & Bonus scheme is a joke. Although I have accumulated a great deal of spending miles, it seems I cannot spend any since in order to find free slots, I have to foresee a trip many months before and it has to not fall within their busy periods, making it pretty impossible to spend them. Even if you want to use the miles to fly 2-3 months ahead, you have to be willing to fly with other star alliance carriers and through other destinations (transit), hence doubling your flight time and hassle. I am a silver card holder (need one more flight to become gold), and I am entitled to 2 upgrades per year from economy to business class. Whenever I try to use these upgrades there never seem to be any available slots/seats. Then a year passes and these vouchers expire. The new trend is to put you on a waiting list and if the flight doesn't get full on that day, then they might upgrade you, but you can't know before the actual day of the trip.

✅ Trip Verified | Athens to Heraklion. Arrival at the airport baggage drop off area, only one counter was servicing 4-5 flights of that time period, while a second one had computer problems and 2 others for B/C and 1 for Special Services were just standing looking the line piling up. When protested about the waiting time which was around 25 mins, no one offered to help with checking in. A second disappointment occurred in the aircraft, where the crew didn't manage (once more) to complete the inflight beverage service. Rather tired from the previous duty, left half of the cabin unserved. Overall, Aegean seems to follow the bad path of the sole Greek air provider by service and quality rapid degradation.

✅ Trip Verified | Athens to Paris. Quite rude security check after passport control when boarding starts. One manager asked to take my passport without any greeting and was looking at me for 20 seconds and then just got back my passport without saying a word. It was a feeling like I’m a second class citizen maybe because I have Russian passport.

✅ Trip Verified | Athens to Amsterdam. Business class was a good value. Used the app to check in, pretty easy, selected seat whilst making the booking (1A). Fast track security was very fast (although Athens airport is very fast all the times). Went to their lounge, which was very nice, with a good selection of food and drinks. Priority boarding was efficient, warm towel was given 2 times (after take off and after meal). The service was excellent and the food delicious - a traditional Greek meal cooked in a modern way (grilled sea bream and spinach with rice with a touch of lemon). It looked like a young male flight attendand was being trained and the more senior staff were very helpful and supportive to him. Very cheerful and smiling throughout the flight. Pleasant flight and care for the passenger.

✅ Trip Verified | Flying with my family from Lax to EWR and than London with United. London to Athens with Aegean Airlines. So happy that we arrived in London and finally we had a flight with Aegean back to Athens. The flights with United was terrible, rude people from the check in at LAX until the and in London. Dear Aegean, you are really small if I compare you with United but you have to give some lessons to them, to tell them about service and “philoxenia”! Living in Samos Island and many times I’m flying Aegean and never disappointed! Hopefully in the future you can fly over the Atlantic too. You have the best aircraft service.

✅ Trip Verified | Athens to Bucharest return on evening flights. Outbound flight about 65% full, return flight almost full. Flights on time, snack and drinks offered within the ticket price, were good and offered with a smile. Travelled with hand luggage, but checked it in for free on our outbound flight - that was pretty relaxing. Orderly boarding generally and arrived on time. Tried to use their streaming app, it worked fine, however you need to have your earphones with you (for music and films). Only negative was that in Bucharest a lot of people boarded as gold/family/disabled, when clearly they were not entitled, making it unfair for the rest of the passengers (for example a lady with a 14 year old daughter, or a group of adult youngsters).

✅ Trip Verified | Athens to Tirana. First impressions are lasting impressions. I would fly Aegean again based on our experience. Boarding process was smooth; however, I didn't see why they had two lines when everyone was boarding the same bus to the airplane. Flight Crew was very pleasant. A light Mediterranean style breakfast was served along with complimentary beverages for a flight that is about an hour and 40 minutes in length. Cf, British Airways for a 3 hours flight to Athens (no meal or complimentary beverages). I was able to log on to the Aegean Flight Stream; however, it did not appear to work. We were seated in the exit row with plenty of legroom and width in the seats.

✅ Trip Verified | London to Larnaca via Athens. Excellent crew and value for money. One of the few airlines to serve free food/snacks and drinks in flight. My flight from Heathrow was delayed and I had a connection in Athens. Surprisingly, they have connection ambasadors (as Aegean calls them) which are waiting for once you arrive to guide you on your next flight (if both flights are operated by Aegean or Olympic). The seats were comfortable enough as well. I am a star alliance member too. I have flown many times with Aegean and they never let me down. Very pleased.

✅ Trip Verified | I flew on Aegean from Athens to Cairo, a direct flight and when I arrived in Cairo I received a text informing me that my bag did not arrive in Cairo with me. When I checked my bag that morning 2.5 hours before my flight was scheduled to depart, the rude airline employee put my bag on the conveyor belt after tagging it. The belt stopped and reversed, the bag came back, and I asked the Aegean rep. why. She said without looking at me, "It's overweight! Take it go over there!" and then she ignored me. I said, "I just flew yesterday with your airline and the bag weighed 20.3 kg and there is nothing new in it." She kept ignoring me so I went to a different line, where I waited for 30 minutes to be told my bag was not overweight and indeed did weigh 20.3 kg. In Cairo, when I found out my bag had not arrived, I saw that most of the other passengers on my flight had not gotten theirs either. In fact, I later learned that Aegean Airlines had misplaced or lost the luggage of passengers of five different flights in two days! I had to fill out a form and get a complaint number. I expected to hear from the airline that day telling me they had located my bag, but that didn't happen. The next day I got a message from WorldTracer, a luggage tracing service, that my bag had been located "pending confirmation." For an entire week that message remained on the site. I had one email from Aegean Airlines customer service department informing me the day after my flight that my bag had been located and was being flown to Cairo but that proved not to be true. I emailed and called Aegean Airlines and never got a straight answer about where my bag was. I got emails that told me to "rest assured" that they were doing everything they could to resolve the problem. They never returned my calls and only repeated information about being reimbursed for "first needs" for up to 40 euros per day. The list of information they needed to approve reimbursement was ridiculously long. Finally, a week later and only minutes after speaking with another Aegean Airlines customer services rep. and being told they didn't know the whereabouts of my luggage but were doing everything they could to find it, I got an email from the lost luggage office in Cairo airport telling me my bag had been delivered there and I could pick it up. It cost me two taxi rides and five hours to retrieve my bag from the airport. I spent a week not knowing if I'd ever see my belongings again. Deeply regrettably, I still have one flight ahead of me with this terrible airline and I dread turning over my belongings to them. When I asked them for an upgrade for that flight, they told me they weren't able to do that. I'm sorry I can't change my flight.

✅ Trip Verified | Too tight seats and quite humble food. The worst was that my suitcase did not reach Cairo and was left behind in transit. The management of the lost and found was too bad. After two hours of waiting they made us fill a form and promised to call to give updates. They gave us a number to call for inquiry. That number in Cairo never answers. No other numbers available. They didn’t call. I called the HQ in Athens they couldn’t help. It is 12 hours since my flight arrived.