✅ Trip Verified
I flew on Aegean from Athens to Cairo, a direct flight and when I arrived in Cairo I received a text informing me that my bag did not arrive in Cairo with me. When I checked my bag that morning 2.5 hours before my flight was scheduled to depart, the rude airline employee put my bag on the conveyor belt after tagging it. The belt stopped and reversed, the bag came back, and I asked the Aegean rep. why. She said without looking at me, "It's overweight! Take it go over there!" and then she ignored me. I said, "I just flew yesterday with your airline and the bag weighed 20.3 kg and there is nothing new in it." She kept ignoring me so I went to a different line, where I waited for 30 minutes to be told my bag was not overweight and indeed did weigh 20.3 kg. In Cairo, when I found out my bag had not arrived, I saw that most of the other passengers on my flight had not gotten theirs either. In fact, I later learned that Aegean Airlines had misplaced or lost the luggage of passengers of five different flights in two days! I had to fill out a form and get a complaint number. I expected to hear from the airline that day telling me they had located my bag, but that didn't happen. The next day I got a message from WorldTracer, a luggage tracing service, that my bag had been located "pending confirmation." For an entire week that message remained on the site. I had one email from Aegean Airlines customer service department informing me the day after my flight that my bag had been located and was being flown to Cairo but that proved not to be true. I emailed and called Aegean Airlines and never got a straight answer about where my bag was. I got emails that told me to "rest assured" that they were doing everything they could to resolve the problem. They never returned my calls and only repeated information about being reimbursed for "first needs" for up to 40 euros per day. The list of information they needed to approve reimbursement was ridiculously long. Finally, a week later and only minutes after speaking with another Aegean Airlines customer services rep. and being told they didn't know the whereabouts of my luggage but were doing everything they could to find it, I got an email from the lost luggage office in Cairo airport telling me my bag had been delivered there and I could pick it up. It cost me two taxi rides and five hours to retrieve my bag from the airport. I spent a week not knowing if I'd ever see my belongings again. Deeply regrettably, I still have one flight ahead of me with this terrible airline and I dread turning over my belongings to them. When I asked them for an upgrade for that flight, they told me they weren't able to do that. I'm sorry I can't change my flight.