Aegean Airlines

✅ Trip Verified | Worst baggage experience ever. My bag was delayed at my connection in Athens on 9th August 2022 and Aegean has not responded to my request for first need expense, multiple attempts to reach them via email, and when I called the automated line said "We do not have the resources to handle your request" The worst part is I paid extra to check my bag.

✅ Trip Verified | Larnaca to Athens. I fly Aegean twice weekly almost every single week of the year. And I could say that 90% of the times their flights are delayed, specially the ones towards the end of the day. And it is not due to the overall mess that happened this past summer I'm so many European airpors. I can understand that delays pile up along the day but, knowing that this happens, they should review their schedules. Or try to catch up during the flight. The excuse is most times the same, the ridiculous "late arrival of the aircraft" (thank you!). Their app is also faulty lately (you call then, show them, and still don't accept it, things like not being able to check in, wrong pricing information, no incoming messages with flight delays, etc. Also, when they change planes and they cannot relocate you in a pay seat, you have to call them to get a refund! What they don't miss is to send a a silly survey upon landing asking about the quality of the service on board ("forcing" you to chose an area of improvement!), while not asking for the end-to-end experience (from reservation, check in, baggage drop, boarding, disembarkation, luggage). They deserve some competition, they've simply got worse in service, unfortunately for those of us hooked to them.

✅ Trip Verified | Santorini to Athens. We had a very bad experience with Aegean Airlines. I bought two tickets and by right have combined baggage of 46kgs - however, when we dropped off our baggage, the staff told us Aegean don't combine baggage and charged us for excessive baggage charges although our actual bags combined only 43kgs. Also they dont accept one of our hand carry suitcase as well which have been travelled through so many airlines like Qatar and Swiss with no issues and charge us another baggage charges. Unless you want to be ripped off by this airlines otherwise I highly unrecommend Aegean because they will find all their ways to rip you.

Not Verified | Corfu to Skopje via Athens. On August 4, 2022, my husband and I were traveling from Corfu, Greece on Aegean 285 to Skopje, North Macedonia on Aegean 984 operated by Olympic. Upon arrival in Skopje we were informed our luggage had been lost. We filed a lost baggage report at the Skopje airport. Once in Skopje all we had was the clothes on our backs. We spent the first two days of our vacation milling around an unknown city trying to find clothing and personal items and dealing with Aegean Airlines dysfunctional bureaucracy. On August 10, 2022, we returned home to the States empty handed and no word from Aegean regarding our lost luggage. Our calls and emails went unanswered. 10 days later we finally received our luggage that was come how found in Austria. We filed a reimbursement claim for initial expenses accrued in Skopje, for personal items and clothing replacement. Once again no word from Aegean. I repeated this process 3 times to no avail. Aegean airlines is run by sociopaths. They pretend nothing happened on their watch and choose to ignore any problems that happen on their airline. Trust me when I say I am not the only one affected by these grifters.

✅ Trip Verified | Aegean Airlines forced me to check my hand luggage too without additional fee. I checked it in the departure airport (Yerevan) and when I arrived at my destination airport (Hamburg) I got a notification from Aegean app that my hand luggage which they forced me to check as a 2nd piece of luggage is delayed. In Hamburg Airport I could not find the responsible person for Aegean Airlines who will help mein this situation.

✅ Trip Verified | They delayed our departing flight so we missed the flight to our final destination. They then booked us a new flight the next day at 7 am but in order to make the flight we had to take a bus at 5 am. For the inconvenience they provided a complimentary food voucher to use in Athens. When I tried using the voucher the funds were not applied. The cashier told me to go speak with an Aegean Airline employee. I then went to speak with an Aegean Airline help desk employee and due to our language barrier she did not understand what I was telling her so I never got the funds and had to buy my own meal.

✅ Trip Verified | I recently had 2 flights with Aegean, both of which were not bad. RHO to ATH and ATH to AMS. On the 2nd flight, I did see an attendant walking around the airport waiting room looking at bags, but she never weighed or measured anything. Both times the planes were delayed, though in their defense, most of the time I've flown in Europe pre and post pandemic, flights are delayed. The flight attendants were nice on both flights - always smiles and always helping. They never seemed to be unhappy, and some of the best I've encountered. I was impressed that they served a light meal and a beverage on my 3.5 hour flight and beer or wine didn't cost anything. Tui on the other hand, for the same length of flight, charged for food and/or drink and the leg room was much smaller, though their TUI allows 10kgs of carry-on luggage v. 8kgs for Aegean. I'd rather have the luggage allowance higher than the light meal and drink. The major thing that was scary was that almost everyone had left the airport in Athens before my moms luggage came off.

✅ Trip Verified | The best airline in Europe, professional cabin crew, comfortable seats and excellent service. It was a pleasure to fly with you. Keep up the good work and wishing you all the success.

✅ Trip Verified | For a 3.45 hour Helsinki to Athens flight we got served a sandwich and the flight attendants passed only once for drinks. The airline has delays particularly at flights after the morning.

✅ Trip Verified | Very early morning departure from Tbilisi with a crew that already worked through the night. The male purser, during the preflight information, informed transfer passengers to check luggage procedures in Athens in the inflight magazine - we did it and found out that connecting in Athens from Non-Schengen to Schengen means you have to pick up your luggage, take it through customs and check it in again. With the official 1:05h connecting time it sounded sporty. A biscuit, yogurt, and drinks were served as breakfast, then crew then went behind the curtains and did not show up again until the final approach to Athens. During the descent, they asked the passengers to put the garbage including cups with liquids into the seat pockets. Delayed by 40 minutes we landed in Athens. During taxiing, the purser advised transit passengers to rush to their gates. We made our connection by running and thanks to no traffic at the border guards. Our luggage arrived nine and twelve days later following a lengthy search, no support from Aegean Airlines, no answer to any call or any mail.