Aegean Airlines

✅ Trip Verified | Milano to Chania via Athens. I received an email from Aegean for upgrade (but I did not notice that the upgrade was only for the flight Milano-Athens). My offer (80 euros) was accepted. For the flight I had two handbags of 3.5 and 7.5 kg as permitted for Business class (less than the 5 and 8 kg allowance for each handbag). It was only in Athens that I was asked to pay for one of these handbags (Athens-Chania was still economy and only one luggage is permitted) either 60 euros in the gate (with a fine) or to run to check-in 124 of Aegean to pay 25 euros. I had to pay for a handbag of 7.5kg 25 euros. If they had informed me in Milano when I checked in my luggage that I would have to pay for the one handbag in Athens, I would have put the content of small handbag in one of my luggage, since there was space in my baggage. The use of the lounge of Aegean in Athens was not permitted. I wrote to Aegean and customer relations department of Aegean who replied and stated twice only that the flight Athens to Chania was economy. As for the space in the business class. If you get the seats 1A or 1 C is fine. I was in 1F and the space was not something that is worth the money. Also, in row 2 the seats seems to be like the space in the seats+ (why pay for business class?). The folded tables that are opened from the arm of the chair are not convenient.

✅ Trip Verified | Munich to Thessaloniki. Good flight and still the only airline that can really be called full service for inter Europe flights. Departure from MUC was an hour late but time was made up during the flight. Onboard staff were friendly and a hot meal was served for breakfast. I am not sure the choice of the pastry is the best item as it was a bit stodgy, bread rolls however were hot and fresh can’t remember that last time that happened on a flight even in business class. Boarding in MUC was via airbridge deplaned via bus. Very comfortable flight.

✅ Trip Verified | Athens to London. Slightly disappointed by the crew this time round. A passenger behind me asked for tea during the pre-lunch drinks service and was told that only soft drinks were available (not true as Aegean offers wine and beer in its European economy).

✅ Trip Verified | Athens to London Heathrow. I am a gold member of Aegean and since 2 years ago the quality is becoming worse every day. The quality of food in business class is very poor. We were offered lamp and there was not a single piece of meat, only fat. The distance between the rows is extremely small unless you pay extra. I paid 567 euro for this flight and obviously I didn’t want to pay not even 1 euro extra. Practices of low cost companies with tickets of an extremely expensive one. Very disappointed.

✅ Trip Verified | Athens to Vienna. Really unhelpful staff. The app is confusing and it left out my name down twice for the two tickets I purchased. Went to check in and realised this so called and was told I’d get my money back but instead they charged me double the price I paid for the ticket and said they were doing me a favour!

✅ Trip Verified | Athens to Larnaca. Aegean is a very professional airline, I have experienced many many flights with them, aircraft though cramped are in excellent condition, flight attendants are given top marks, whilst snacks etc at least on some routes are getting below average, for example on this flight we were given a tasteless small piece of bread which looked like a pie.. As on many airlines you have to pay for check in luggage, pay for a seat if you choose the first 12 rows etc. In general a punctual and reliable airline, but ever so often they avoid jet step walkways and this is my constant complaint, as it has happened many many times especially on this route to Larnaca, or even Munich and London.. On this flight for example we arrived under torrential rain, the airport at Larnaca was half empty and Aegean parked at a distance, go down the stairs, get wet, into the bus and then the drive to the underground entry to the airport.

✅ Trip Verified | Thessaloniki to Athens with Aegean Airlines. I felt cheated by the way they handled my luggage, which by all means did not exceed the maximum weight. The supervisor claimed that my luggage had to loosely fit in the paper box they were using to size the luggage. They charged me an additional $40 euros for the luggage when on the same trip I traveled with AA and Iberia and they gave me no problems with it. On top of it, the supervisor was rude.

✅ Trip Verified | On 22th of August 2018, I was traveling with OA flight 254 Athens to Mytilene operated by Aegean. I am a gold member and with me were travelling my parents, my father with special assistance as he has had a coronary angiography. When I went to the lounge and asked at the front office to have my parents as guests, the answer was that I can take only one guest and it’s not possible to take both because the regulation is that only one guest can go with a Gold member. I replied that I know the regulation but due my father’s health circumstances, if they could make an exception and he could sit in a quiet place until boarding the aircraft, the response was again negative, only my father could come with me and my mother should wait outside. At this point I was wondering what would be happening if my mother came with us in an almost empty lounge. Probably they were afraid that they would eat the cheeses at the buffet. I was expecting something more from Aegean as they advertise all the time that: Aegean is civilization, they definitely have a strange idea about what civilization is.

✅ Trip Verified | Edinburgh to Rhodes via Athens. We have flown to Rhodes several times using holiday airlines, however last year we decided to use Aegean Air. I must say the experience was great, customer service was friendly and always felt taken care of during the flight. We enjoyed our Aegean Air experience so much we decided to book our next flight in October 19 to Rhodes for our honeymoon. We got a good deal with our flights, however we wished to extend our stay in Rhodes by 3/4 days and Aegean air were going to charge us double our flight cost for us both plus 50 euro each booking fees for changing a flight from a Thursday to Monday. This is rather high for changing one part of our flight. We were rather disappointied that we couldnt extend our stay in Rhodes due to the very high transfer charge - even although the flight isnt until October and its only April. This is rather annoying as they have ben such a good airline to deal with previously.

✅ Trip Verified | LGW-ATH-LHR Aegean Airlines. Aegean has kept up the high standards; on time, clean aircraft and excellent value for money. Hot meals and sweets on both sectors, with several rounds of drinks. Aegean's economy class offering on medium haul is akin to business class with other airlines. The return fare was £200 cheaper than British Airways who charge for sandwiches and drinks; BA's buy on board concept isn't suitable for destinations like Athens,Istanbul, Larnaca which are not 'short' haul.