Aegean Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 554 reviews
8/10
4 star Skytrax Rating
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1/10

"pay for a handbag of 7.5kg 25 euros"

(Greece)

Trip Verified | Milano to Chania via Athens. I received an email from Aegean for upgrade (but I did not notice that the upgrade was only for the flight Milano-Athens). My offer (80 euros) was accepted. For the flight I had two handbags of 3.5 and 7.5 kg as permitted for Business class (less than the 5 and 8 kg allowance for each handbag). It was only in Athens that I was asked to pay for one of these handbags (Athens-Chania was still economy and only one luggage is permitted) either 60 euros in the gate (with a fine) or to run to check-in 124 of Aegean to pay 25 euros. I had to pay for a handbag of 7.5kg 25 euros. If they had informed me in Milano when I checked in my luggage that I would have to pay for the one handbag in Athens, I would have put the content of small handbag in one of my luggage, since there was space in my baggage. The use of the lounge of Aegean in Athens was not permitted. I wrote to Aegean and customer relations department of Aegean who replied and stated twice only that the flight Athens to Chania was economy. As for the space in the business class. If you get the seats 1A or 1 C is fine. I was in 1F and the space was not something that is worth the money. Also, in row 2 the seats seems to be like the space in the seats+ (why pay for business class?). The folded tables that are opened from the arm of the chair are not convenient.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMilano to Chania via Athens
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
8/10

"Very comfortable flight"

(Germany)

Trip Verified | Munich to Thessaloniki. Good flight and still the only airline that can really be called full service for inter Europe flights. Departure from MUC was an hour late but time was made up during the flight. Onboard staff were friendly and a hot meal was served for breakfast. I am not sure the choice of the pastry is the best item as it was a bit stodgy, bread rolls however were hot and fresh can’t remember that last time that happened on a flight even in business class. Boarding in MUC was via airbridge deplaned via bus. Very comfortable flight.
AircraftA320
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteMunich to Thessaloniki
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes



23rd May 2019 : Aegean Airlines response

Dear Mr. Hoffmann we are delighted to hear that you enjoyed our services during your flight! And let us inform you that you can always pre-select your meal via our webpage at https://bit.ly/2K0ICtM . We will be happy to see you on board again soon. Thank you.

7/10

"soft drinks were available"

(United Kingdom)

Trip Verified | Athens to London. Slightly disappointed by the crew this time round. A passenger behind me asked for tea during the pre-lunch drinks service and was told that only soft drinks were available (not true as Aegean offers wine and beer in its European economy).
AircraftA321
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAthens to London
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes



28th May 2019 : Aegean Airlines response

We were sorry when we read your less than favorable review. Indeed, for those who travel to/from London, before and after serving the hot meals, we do offer refreshments and soft/low alcohol drinks. Therefore, we shared your comment with our Cabin Crew office to check internally what happened on this specific case, as what you describe is absolutely not our standard practice. In any case, we always appreciate our customers’ feedback and we hope to see you on board, soon. Thank you!

3/10

"Very disappointed"

(Greece)

Trip Verified | Athens to London Heathrow. I am a gold member of Aegean and since 2 years ago the quality is becoming worse every day. The quality of food in business class is very poor. We were offered lamp and there was not a single piece of meat, only fat. The distance between the rows is extremely small unless you pay extra. I paid 567 euro for this flight and obviously I didn’t want to pay not even 1 euro extra. Practices of low cost companies with tickets of an extremely expensive one. Very disappointed.
AircraftA320
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteAthens to London Heathrow
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Really unhelpful staff"

(United Kingdom)

Trip Verified | Athens to Vienna. Really unhelpful staff. The app is confusing and it left out my name down twice for the two tickets I purchased. Went to check in and realised this so called and was told I’d get my money back but instead they charged me double the price I paid for the ticket and said they were doing me a favour!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAthens to Vienna
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no



24th April 2019 : Aegean Airlines response

We are sorry to hear that your recent experience with us was less than satisfactory. When booking through our application for two (2) or more passengers, your details are automatically inserted and you are set as the lead passenger, provided you have signed in to the application with your Miles+Bonus account. The details of the other passenger(s) have to be inserted manually, as the relevant fields remain blank. Additionally, name changes for tickets that have been issued cannot be performed, unless certain circumstances apply, which you may find here https://bit.ly/2Gzvzfg. The cancellation and refund process is based on the fare rules that apply to the ticket you have booked, which you may find here https://bit.ly/2QZaphP. Nonetheless, your feedback is much appreciated and we do hope to host you on board soon.

5/10

"very professional airline"

(Greece)

Trip Verified | Athens to Larnaca. Aegean is a very professional airline, I have experienced many many flights with them, aircraft though cramped are in excellent condition, flight attendants are given top marks, whilst snacks etc at least on some routes are getting below average, for example on this flight we were given a tasteless small piece of bread which looked like a pie.. As on many airlines you have to pay for check in luggage, pay for a seat if you choose the first 12 rows etc. In general a punctual and reliable airline, but ever so often they avoid jet step walkways and this is my constant complaint, as it has happened many many times especially on this route to Larnaca, or even Munich and London.. On this flight for example we arrived under torrential rain, the airport at Larnaca was half empty and Aegean parked at a distance, go down the stairs, get wet, into the bus and then the drive to the underground entry to the airport.
AircraftA320
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteAthens to Larnaca
Date FlownMarch 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no



17th April 2019 : Aegean Airlines response

Dear Mr. Macolinos, we are sorry to hear that your overall experience was less than satisfactory. Our onboard menu is very carefully selected based on the Greek cuisine and please rest assured that we will pass your feedback to our colleagues at our catering services. Regarding your comment for the usage of the boarding bridge, we understand the inconvenience caused to you, due to the continuous rains of the past days. As you know though, the availability of the airport parking stands, including the boarding bridges, is granted by the respective airport authorities and while our aim is to allocate as many flights as possible to a boarding bridge, due to the limited availability thereof, it is not always feasible for us to do so. Kindly note that our overall boarding bridge usage on our flights is more than 60%. Nonetheless, your feedback is much appreciated and we do hope to host you on board soon.

2/10

"I felt cheated"

(United Kingdom)

Trip Verified | Thessaloniki to Athens with Aegean Airlines. I felt cheated by the way they handled my luggage, which by all means did not exceed the maximum weight. The supervisor claimed that my luggage had to loosely fit in the paper box they were using to size the luggage. They charged me an additional $40 euros for the luggage when on the same trip I traveled with AA and Iberia and they gave me no problems with it. On top of it, the supervisor was rude.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteThessaloniki to Athens
Date FlownFebruary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no



11th April 2019 : Aegean Airlines response

Dear Mr. Thornton, we are sorry you feel this way. A carry-on baggage must not exceed 8kg in weight and 56cm x 45cm x 25cm in dimension (including handles, pockets and wheels) as you can see here: https://bit.ly/2aycePp . If a carry-on baggage is on correct weight limit but exceeds the permitted dimensions, extra charges will apply. We would suggest you for future travels to always check dimensions and weight, and if you wish to buy extra kilos or luggage you can take advantage of the lowest online rates https://bit.ly/29zZzKj . Thank you for taking the time to share your feedback.

6/10

"was expecting something more from Aegean"

(Greece)

Trip Verified | On 22th of August 2018, I was traveling with OA flight 254 Athens to Mytilene operated by Aegean. I am a gold member and with me were travelling my parents, my father with special assistance as he has had a coronary angiography. When I went to the lounge and asked at the front office to have my parents as guests, the answer was that I can take only one guest and it’s not possible to take both because the regulation is that only one guest can go with a Gold member. I replied that I know the regulation but due my father’s health circumstances, if they could make an exception and he could sit in a quiet place until boarding the aircraft, the response was again negative, only my father could come with me and my mother should wait outside. At this point I was wondering what would be happening if my mother came with us in an almost empty lounge. Probably they were afraid that they would eat the cheeses at the buffet. I was expecting something more from Aegean as they advertise all the time that: Aegean is civilization, they definitely have a strange idea about what civilization is.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMytilini to Athens
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes



11th April 2019 : Aegean Airlines response

Mr. Alexakis, we felt really sorry when we read your review as we definitely can see your point. Indeed, our Gold customers may take 1 guest in the lounge and we regret that we did not overcome this “rule” due to the special circumstances you mentioned to us. While we have already shared your comments with our Colleagues at Athens Airport AEGEAN Business Lounge for their further consideration, we would like to count on your kind understanding that although, we would like to satisfy all such requests, we do not always have the chance to do so, as this might result to an “unfair” treatment among all our Gold member guests. We wish your father to have a quick and best recovery and please rest assured that your feedback is highly appreciated and will be further assessed. Thank you and hope to see you soon on board.

8/10

"the experience was great"

(United Kingdom)

Trip Verified | Edinburgh to Rhodes via Athens. We have flown to Rhodes several times using holiday airlines, however last year we decided to use Aegean Air. I must say the experience was great, customer service was friendly and always felt taken care of during the flight. We enjoyed our Aegean Air experience so much we decided to book our next flight in October 19 to Rhodes for our honeymoon. We got a good deal with our flights, however we wished to extend our stay in Rhodes by 3/4 days and Aegean air were going to charge us double our flight cost for us both plus 50 euro each booking fees for changing a flight from a Thursday to Monday. This is rather high for changing one part of our flight. We were rather disappointied that we couldnt extend our stay in Rhodes due to the very high transfer charge - even although the flight isnt until October and its only April. This is rather annoying as they have ben such a good airline to deal with previously.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteEdinburgh to Rhodes via Athens
Date FlownSeptember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes



5th April 2019 : Aegean Airlines response

Dear Mr. Beale, we warmly appreciate receiving your positive review on our provided services during your trip with us. I would like to inform you that for your next travel with us, you may select the Flex category for your ticket, in which, rebooking fees are not applied, in case of modification. We will be happy to welcome you on board soon again and offer you our services. Thank you!

9/10

"kept up the high standards"

(United Kingdom)

Trip Verified | LGW-ATH-LHR Aegean Airlines. Aegean has kept up the high standards; on time, clean aircraft and excellent value for money. Hot meals and sweets on both sectors, with several rounds of drinks. Aegean's economy class offering on medium haul is akin to business class with other airlines. The return fare was £200 cheaper than British Airways who charge for sandwiches and drinks; BA's buy on board concept isn't suitable for destinations like Athens,Istanbul, Larnaca which are not 'short' haul.
AircraftA320 / A321
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteGatwick to Athens
Date FlownJanuary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes



5th April 2019 : Aegean Airlines response

Dear Mr. Biskinis, thank you for sharing your overall positive review regarding your recent travel experience with us. We would like to assure you that we aim to provide you the best possible services in all stages of your trips with us. We thank you for taking the time to share your remarks with us and hope to welcome you on board soon again!