Aegean Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 750 reviews
7/10
4 star Skytrax Rating
Filter Reviews by :
Show
1/10

"would never recommend them to anyone"

(Albania)

Not Verified | Worst airline ever! I would never recommend them to anyone, they delayed my luggage for 5 days! Customer service is rude and useless, they do not help you with any information. I am a student, who I had everything needed for my replacement in Spain. Never recommended!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteTirana to Seville via Athens
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Never give them your luggage"

(United States)

Not Verified | The worst airline ever! They lost our luggage and never attempted to help us find them. Never give them your luggage, clothes or valuables to these people! You are never getting them back when you reach your destination. They are the worst airline ever!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAthens to Chios
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"very limited leg space"

(Cyprus)

Trip Verified | This airline is eight out of ten times with delays always blaming airports, refuelling, weather and what have you. There is very very limited leg space and I am average sized, planes usually unwashed and paint is becoming dull. Every single time the air steward pass through the aisle she bumps on someone and carelessly carries on. On a good note I am using their onboard WiFi to write this review which is working apparently...
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAthens to Larnaca
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"arrived 1 hour late"

(United States)

Trip Verified | Istanbul to Athens, arrived 1 hour late. Worst airline I’ve ever flown with. Had different flights with Aegean and every one got delayed by at least an hour. The airline treats departure times as if they were suggestions. On my last flight I was lucky enough to make my connection but numerous people were not.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteIstanbul to Athens
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
9/10

"really helpful and friendly staff"

(Czech Republic)

Trip Verified | We fly with Aegean almost every summer to Greece and are always satisfied. They have really helpful and friendly staff, which makes the atmosphere onboard really comfortable. They treat you like customers, and also serve food with great choice of beverages on short haul. However, the legroom could be bigger.
AircraftAirbus A320 neo
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteAthens to Prague
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
6/10

"eventually got the luggage back"

(Romania)

Not Verified | The trip was ok overall , but we had trouble with our luggage when arriving in Bucharest. It was lost, we put a baggage claim form and they said that they would call us when the luggage wil, arrrive in Buchrest, but we did not receive any call. I tried calling the company about 20 times, but nobody answered. When my husband went to the airport and tried to claim the luggage he waited for 1 hour before someone could talk to him. We eventually got the luggage back, but with a lot of stress and uncertainty.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAthens to Bucharest
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Terrible service"

(Germany)

Not Verified | Terrible service, two of our bags are stuck in Athens, it is the 5th day now! On the 4th day they sent 1 of the bags to a different island, I could see that thanks to the air tag, then the bag was promised to come the same day to Heraklion, but is still stuck in Athens. Terrible service of Aegean who do absolutely nothing to help and just ignore the calls and emails. Worst experience ever, never ever Greece again!
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteYerevan to Heraklion via Athens
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"lost my bag for over a week"

(United States)

Trip Verified | This airline has the worst customer service imaginable. They lost my bag for over a week and I had to use an airtag to track it down because they never delivered it to my hotel like they said they would. They told me to submit a form to be reimbursed for the stuff I had to buy for my trip and have followed up multiple times with no responses via email. When I call, they tell me someone will follow up after I have submitted the form even though I've already submitted it.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteHeraklion to Bologna via Athens
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"so much lost luggage"

(Israel)

Trip Verified | A piece of luggage lost between Athens and Santorini. Claim made at the airport as requested. The subcontractor Goldair Handling could not be reached, after relaunch by email, he replied that he had found the luggage and then retracted, it was a mistake. He asks us to contact Aegean, impossible to reach the lost baggage service. By consulting the search form I notice several errors on my coordinates and the brand of the suitcase is missing. So they search without knowing what to look for and who to warn. The only information given to me by their customer service is that there is so much lost luggage
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteTel Aviv to Santorini via Athens
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
5/10

"Boarding is a mess"

(Denmark)

Not Verified | Boarding is a mess, only on our outbound from Copenhagen was boarding structured. The sheer chaos of boarding in Athens defies belief, yelling and pushing, the employees was rude and aggressive. The planes are not kept clean which is too bad since a big part of the fleet is brand new. It is clear that there is ambition to be a full service carrier on a high level. The execution however is lagging. I am convinced that the regular delays out of Athens would be gone if the boarding process was fixed.
AircraftA320neo
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteHeraklion to Copenhagen via Athens
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no