Aegean Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 766 reviews
7/10
4 star Skytrax Rating
Filter Reviews by :
Show
9/10

"a very good value fare"

(United Kingdom)

Not Verified | Another excellent flight with Aegean for a very good value fare. Two rounds of drinks (each round consisting of two drinks), sweets, biscuits and meal (far beyond what British Airways offers). Clean A321 neo. The airline magazine Blue is more of a travel almanac with eclectic articles on destinations and intriguing suggestions (such as the disused Orient Express train in suburban Athens at Rouf station). Friendly crew and flights on time.
AircraftA321 Neo
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLondon to Athens
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"refused to put us on the same flight"

(France)

Trip Verified | Flight from Frankfurt to Athens for 1st February canceled and refused to put us on the same flight, same time, but departing from a nearby city. As a result, we had to pay twice the initial price to purchase new tickets at the last minute.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteFrankfurt to Athens
Date FlownJanuary 2024
Value For Money 12345
no
1/10

“Thanks for ruining our honeymoon experience”

(United States)

Not Verified | The worst experience in Greece has been Aegean airlines so far. Airport crew for Aegean are rude, cannot and do not communicate when they need to tell honeymooners they’re assigning you random seats and overriding the ones you have chosen, pretty much deny you basic privileges like carryon luggage (correct size and weight) because the flight is “full” and they’re randomly selecting which passengers get to keep their luggage and which don’t. Needless to say, we will be trying to avoid this airline at all costs after this travel. Thanks for ruining our Greece and honeymoon experience Aegean airlines.
AircraftA3336
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSantorini to Crete via Athens
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

“no one has contacted us”

(United Kingdom)

Trip Verified | My luggage was lost, not a single email, message, nothing, no one has contacted us after 3 days. I wanted to visit my family for a couple of days for Christmas 2023 and this is what I'm dealing with. Even if it's found what good does it do if I'm going to get it that late. I am still trying to dig out some old clothes to be able to go out and visit my beloved ones.
AircraftA320 neo
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteManchester to Athens
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
7/10

"went above and beyond the protocol"

(Greece)

Not Verified | Ms. Zaharaki Anna is an oasis of kindness, kindness, professionalism and empathy in a corporate environment that seems to be losing ground!! A real example of imitation for her colleagues but also for every employee. Flight Athens Heraklion She went above and beyond the protocol, with a small act of enormous value. C Η κα Ζαχαράκη Άννα είναι μία όαση ευγένειας ,καλοσύνης επαγγελματισμού και ενσυναίσθησης σε ένα εταιρικό περιβάλλον που δείχνει να χάνει τον έδαφος !! Πραγματικό παράδειγμα μίμησης για τους συναδέλφους της αλλά και για κάθε εργαζόμενο .Πτήση Αθήνα Ηράκλειο Πήγε πέρα και πάνω από το πρωτόκολλο ,με μία μικρή πράξη τεράστιας όμως αξίας.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteAthens to Heraklion
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

“horrible money grabbing”

(Italy)

Not Verified | Horrible money grabbing policies. Recently flew with this airline from Athens to Istanbul. At the gate they were weighting the carry-on baggage. I am a seasoned traveler and have never seen such a practice even with low-cost carriers. This means they are desperate for money and hopefully will soon go broke. Also the personell at Athens airport is super rude and obviously under qualified. I will never fly Aegean again, horrible money grabbing and really bad management.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAthens to Istanbul
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
4/10

"employees are disrespectful to me"

(Greece)

c✅ Trip Verified | It is the 7th time that I fly with this airline the last 3 months and I am disappointed. The customer service at the airport is really awful. The employees are disrespectful to me and they think that they are doing me a favor when they speak to me. I am Greek and I feel really bad this company is the biggest airline in my home country. However the cabin crew is nice and helpful but that after the delays and high prices.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAthens to Thessaloniki
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
3/10

"My case was 1.4 kgs overweight"

(Greece)

Not Verified | I recently travelled with Aegean from Athens to Venice and return. l had a flex category ticket which allowed for a hand luggage (suitcase) and personal item in the cabin. On the outgoing flight, there was no issue whatsoever with my luggage. On the return flight, we were literally ambushed at the gate to weigh our cabin suitcase. My case was 1.4 kgs overweight. I offer to pay for the extra weigh but they said it needed to go with checked luggage and they charged 50 euro. I checked later Aegean's site extra luggage calculator and the price to pay at the airport for an extra suitcase up to 23 kilos is shown to be 42 euro. They charged 50 euro for a less than 10 kilo suitcase. They did not give us time to lighten the luggage and avoid the extra cost as they were boarding and the flight was already in delay. The gate personel was hassling passengers and was rude to say the least. The lady working behind the gate counter was banging her hand on the desk and shouting to the couple next to me (also complaining about the surcharge) to learn to read the company policies in a condescending manner. I used to prefer Aegean over other air carriers although they offer very little legroom and a poor meal choice as I considered them reliable. This, however , was a bad experience, I feel ripped off and disrespected and I don't see a reason to continue bringing them my business. I hope they enjoy the surcharge they arbitrarily imposed as these were the last of my money they see. Their attitude was both unprofessional and uncivilized.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteVenice to Athens
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

“good customer service”

(Ukraine)

Not Verified | Very good and comfortable airline. There are rarely delays. Nice staff and good customer service. Already once again I made sure that it is worth choosing this airline.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAthens to Warsaw
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
2/10

"it used to be the best company, now it is a joke"

(Greece)

Not Verified | Terrible as Aegean always is over the last 2 years. Delayed flight, they asked us to board and left us waiting 15 minutes standing next to the landing area with children running around and invisibly an accident could easily happen. Except for that, we flew business and for food the only option was ham and cheese sandwich. Obviously no vegan option available and if for some reason you couldn’t eat ham (as it was our case) then you wouldn’t eat. It is a shame as it used to be the best company, now it is a joke.
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteSantorini to Athens
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no