Aegean Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 554 reviews
8/10
4 star Skytrax Rating
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10/10

"once again exceptional"

(Greece)

Trip Verified | Flew with Aegean from Athens to Catania. The flight with Aegean was once again exceptional. Modern aircraft, very friendly and helpful crew, entertainment system (Aegean Stream). The FAs managed very good work despite the full cabin. The food was nice (sandwiches), yet I would like to have a hot meal on shorter intl routes, as most flights with Aegean. The only thing I can complain about is the boarding procedure. During both boarding in ATH and disembarkation in CTA we used buses, despite the fact that there were available jetbridges in Catania airport. Overall a very good flight, with value for money (108 EUROS during high season).
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAthens to Catania
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
4/10

"a disappointment in terms of comfort"

(Greece)

Trip Verified | Athens to Zurich. Once again flying with Aegean was a disappointment in terms of comfort. The “free” seats do not have adequate room for an adult measuring more than 180cm. When seated one has to sit upright and yet the knees are hitting on the seat in front and the passenger can effectively not move. This was implemented by Aegean two years ago in order to save one extra row of seats on the plane as well as to increase its revenues from disappointed passengers who could not tolerate this discomfort and would pay for a set upgrade. Shame for a company that does not see itself (and not charges) as a low cost airline yet treats its economy passengers as such.
AircraftA320-200
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAthens to Zurich
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
7/10

"Very friendly cabin crew2

(Greece)

Trip Verified | The flight was operated by Olympic Air, Q400. Plane was ok; both flights were 30 minutes late even though we were boarded plane on time. Service for the 1 hr 55 min flight was basic, sandwich and fruits, water, beer, wine. Very friendly cabin crew, especially on the flight ATH-SJJ were great because they offered to give me theirs lunch which was a fruit salad, because I had option of and they had only tuna sandwich, or ham & cheese sandwich.
AircraftQ400
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAthens to Sarajevo
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"arrival was 15' ahead of schedule"

(Greece)

Trip Verified | Zakynthos to Athens, flight on Olympic Airline codes, operated by Aegean Airlines, on a very early morning. Flight was on time, embarkation and disembarkation was by bus, however easy and quick. Used e-check in, very simple and the boarding pass is sent by sms to the snartphone with a link. The app was not needed. Got seat 1A. Flight 70% full and arrival was 15' ahead of schedule. We were offered water/juice and a biscuit. Booked this ticket by redeeming points through the Aegean Miles & Bonus scheme, so it was very cheap.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteZakynthos to Athens
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"an amazing experience"

(Bulgaria)

Trip Verified | Sofia to Beirut via Athens. Once again an amazing experience with this airline. Flights on time, hot meal (on 1h 20’ flight), comfortable seats, clean cabin, friendly and professional crew. This is why Aegean has been my first choice in recent years. I hope they keep up the good service they are offering and do not downgrade. Frankly, I can’t say anything bad. Love Aegean.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSofia to Beirut via Athens
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"I paid and complained later"

(France)

Trip Verified | Misleading information on Aegean website. Purchasing on-line a Economy GoLight ticket Santorini to Athens on Aegean website and being a Star Alliance Gold member, I estimated that I was entitled to 23 kg free checked baggage. I knew that some flights might be operated by Olympic Air. I based by understanding on the following assessments on Aegean website, when purchasing the ticket: A-"The number of bags, the charges and allowable dimensions may vary depending on your flight, the fare (GoLight, Flex & Business) and the Class (Economy or Business) in which you are travelling. That is why we advise you to check the specific baggage information either on the AEGEAN website or your booking before every flight. " B-"Miles+Bonus Gold* & Star Alliance Gold :3 pieces 32 kg in Business or 2 pieces 23kg in Economy Flex or 1 piece 23kg in Economy GoLight 158 cm (62 inches)" C-"Important notes regarding baggage: This baggage policy applies only on flights operated by AEGEAN and Olympic Air aircraft." However, when checking-in at airport, staff acknowledged by Star Alliance Gold status with priority tagging my sole luggage, BUT charged me US$35,00 (more than 50% of the cost to the ticket, and more than if I had purchased this extra luggage previously to the flight) for that same sole baggage, based on the fact that "flight number is a Olympic number and not an Aegean". I insisted, but no way. I paid and complained later to Aegean Customer Service, that in a first moment repeated the same reason, as if any pax were able to identify airlines flights codes, and as if what is on websites have no value. After a second complain I received a tiny compensation in Status miles credit.
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSantorini to Athens
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
5/10

"A good experience"

(United Kingdom)

Trip Verified | London to Athens. A good experience on Aegean Airlines. It's one of the better airlines in Europe. They serve a hot meal and plenty of drink runs in economy. The crew were professional. The boarding was orderly and quick, slightly delayed but it was made up in flight speed. The seat pitch is tight as both flight's were full it was cramped. More than 3 hours and it would be hell. Crew didn't clean the toilets. It was unclean.
AircraftA321
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteLondon to Athens
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"avoids the use of airbridges"

(Greece)

Trip Verified | Athens to Larnaca. My flight was delayed but this happens on many airlines, however this airline avoids the use of airbridges, and on my flights they prefer to use a bus. Even under heavy rain or snow or freezing temps. This was the case again, get on the bus and then on the plane parked far away at Athens temps of 39C, boiling hot. For the return flight, delayed for more than half an hour (no traffic excuse), the captain was American and the announcement made was only in English, hence passengers were wondering what was he talking about, no Greek translation was given.
AircraftA320
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteAthens to Larnaca
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
2/10

"flight to Rome was 45 minutes late"

(Italy)

Trip Verified | Athens to Rome. 4 flights, all of them late. Flight from Athens to Mykonos took off 2 hours and 40 minutes after the scheduled time. They apologised with an 8€ meal voucher that arrived by email when we were already boarded, and another one way voucher "valid for travelling within one year with the exception of the period from 20th December to 10th January, Easter as well as the week that follows, and during July and August". Almost useless. On the way back flight to Rome was 45 minutes late.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteAthens to Rome
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
5/10

"45 minutes in the queue"

(Cyprus)

Trip Verified | Rome to Larnaca to via Athens. The main problem was dropping off our luggage at Rome airport. Only two service points available and had to wait for 45 minutes in the queue.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteRome to Larnaca to via Athens
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no