✅ Trip Verified
| Misleading information on Aegean website. Purchasing on-line a Economy GoLight ticket Santorini to Athens on Aegean website and being a Star Alliance Gold member, I estimated that I was entitled to 23 kg free checked baggage. I knew that some flights might be operated by Olympic Air. I based by understanding on the following assessments on Aegean website, when purchasing the ticket: A-"The number of bags, the charges and allowable dimensions may vary depending on your flight, the fare (GoLight, Flex & Business) and the Class (Economy or Business) in which you are travelling. That is why we advise you to check the specific baggage information either on the AEGEAN website or your booking before every flight. " B-"Miles+Bonus Gold* & Star Alliance Gold :3 pieces 32 kg in Business or 2 pieces 23kg in Economy Flex or 1 piece 23kg in Economy GoLight 158 cm (62 inches)" C-"Important notes regarding baggage: This baggage policy applies only on flights operated by AEGEAN and Olympic Air aircraft." However, when checking-in at airport, staff acknowledged by Star Alliance Gold status with priority tagging my sole luggage, BUT charged me US$35,00 (more than 50% of the cost to the ticket, and more than if I had purchased this extra luggage previously to the flight) for that same sole baggage, based on the fact that "flight number is a Olympic number and not an Aegean". I insisted, but no way. I paid and complained later to Aegean Customer Service, that in a first moment repeated the same reason, as if any pax were able to identify airlines flights codes, and as if what is on websites have no value. After a second complain I received a tiny compensation in Status miles credit.