Aegean Airlines

Not Verified | Worst airline ever! I would never recommend them to anyone, they delayed my luggage for 5 days! Customer service is rude and useless, they do not help you with any information. I am a student, who I had everything needed for my replacement in Spain. Never recommended!

Not Verified | The worst airline ever! They lost our luggage and never attempted to help us find them. Never give them your luggage, clothes or valuables to these people! You are never getting them back when you reach your destination. They are the worst airline ever!

✅ Trip Verified | This airline is eight out of ten times with delays always blaming airports, refuelling, weather and what have you. There is very very limited leg space and I am average sized, planes usually unwashed and paint is becoming dull. Every single time the air steward pass through the aisle she bumps on someone and carelessly carries on. On a good note I am using their onboard WiFi to write this review which is working apparently...

✅ Trip Verified | Istanbul to Athens, arrived 1 hour late. Worst airline I’ve ever flown with. Had different flights with Aegean and every one got delayed by at least an hour. The airline treats departure times as if they were suggestions. On my last flight I was lucky enough to make my connection but numerous people were not.

✅ Trip Verified | We fly with Aegean almost every summer to Greece and are always satisfied. They have really helpful and friendly staff, which makes the atmosphere onboard really comfortable. They treat you like customers, and also serve food with great choice of beverages on short haul. However, the legroom could be bigger.

Not Verified | The trip was ok overall , but we had trouble with our luggage when arriving in Bucharest. It was lost, we put a baggage claim form and they said that they would call us when the luggage wil, arrrive in Buchrest, but we did not receive any call. I tried calling the company about 20 times, but nobody answered. When my husband went to the airport and tried to claim the luggage he waited for 1 hour before someone could talk to him. We eventually got the luggage back, but with a lot of stress and uncertainty.

Not Verified | Terrible service, two of our bags are stuck in Athens, it is the 5th day now! On the 4th day they sent 1 of the bags to a different island, I could see that thanks to the air tag, then the bag was promised to come the same day to Heraklion, but is still stuck in Athens. Terrible service of Aegean who do absolutely nothing to help and just ignore the calls and emails. Worst experience ever, never ever Greece again!

✅ Trip Verified | This airline has the worst customer service imaginable. They lost my bag for over a week and I had to use an airtag to track it down because they never delivered it to my hotel like they said they would. They told me to submit a form to be reimbursed for the stuff I had to buy for my trip and have followed up multiple times with no responses via email. When I call, they tell me someone will follow up after I have submitted the form even though I've already submitted it.

✅ Trip Verified | A piece of luggage lost between Athens and Santorini. Claim made at the airport as requested. The subcontractor Goldair Handling could not be reached, after relaunch by email, he replied that he had found the luggage and then retracted, it was a mistake. He asks us to contact Aegean, impossible to reach the lost baggage service. By consulting the search form I notice several errors on my coordinates and the brand of the suitcase is missing. So they search without knowing what to look for and who to warn. The only information given to me by their customer service is that there is so much lost luggage

Not Verified | Boarding is a mess, only on our outbound from Copenhagen was boarding structured. The sheer chaos of boarding in Athens defies belief, yelling and pushing, the employees was rude and aggressive. The planes are not kept clean which is too bad since a big part of the fleet is brand new. It is clear that there is ambition to be a full service carrier on a high level. The execution however is lagging. I am convinced that the regular delays out of Athens would be gone if the boarding process was fixed.