Alaska Airlines

Not Verified | Flight was delayed several hours, I believe due to staffing issues. We were issued a 12.00 food voucher and 75.00 travel voucher. Our friends who took the LAX to ZIH received 125.00 travel voucher. While I appreciate the gesture, Alaska agent's reasoning was not informative. I fly Alaska minimum of 4 round trips annually and have been happy with the service. This was a huge disappointment.

✅ Trip Verified | A lead member running the Seattle to Reno flight on Sunday evening at 8:55 out of Aeatac airport was the most rude customer service agent I have ever endured. I got to the gate 20 min before takeoff and asked to switch my flight, he said no, I offered to purchase a whole new ticket, he said no. I went online and showed him i was buying a ticket and they were available, he said i will refuse to allow you to board “don’t waste your money you’re not getting on” and then let 3 more people board after. It was a horrible experience and i will never fly Alaska out of Seattle again. That was a nightmare, they kept moving the goalposts as to why i couldn't get on.

✅ Trip Verified | I was expecting very little and was pleasantly surprised. Boarding was orderly, greeting was welcoming and seat was standard but perfectly comfortable for a 5 hour trip. Great inexpensive Wi Fi was available which is rare out of Kona these days. Sole flight attendant up front worked her tail off in a gracious, efficient manner which is also rare these days. The meal was as good as it gets and the option to pre order online was appreciated. Honestly, I’ve avoided the Max until now and still wonder about its safety but the experience was comfortable and above par. Compared to similar recent flights on Delta, United, and American, this was, by far the best.

Not Verified | Delayed in DC 4 hours for the weather, ok no problem, but by the time they rebooked me my total flight time went from 29 hours to 59 hours. A total of 30 extra hours than my original booking. Plus I lost all the seats I paid for in original booking and had random seats. Alaska airlines cost me time on vacation time with my family and 30 extra hours. Alaska airlines is the worst airline I have ever flown and I've flown spirit and southwest.

✅ Trip Verified | Alaska cancelled our flight from Vancouver and Cancun when doing an online check in on August 27. Next day early morning flight. No email received. We called back a few hours later and were put on a connecting flight via AA (Dallas). Same thing on return flight on September 1st. Just cancelled, no alternatives given. After a few phone calls (and a cut short vacation trip), they put us on a connecting flight via Austin TX and had to pay for baggage again- even though the agent told us it was otherwise. In short, we were left on our own to sort things out, we were on the edge of cancelling our entire trip because no one one offered us any alternatives. I'll give them a zero rating for what they did to us - for a trip we had planned with our kids. Very very stressful and will probably never use this airline anymore.

Not Verified | The flight was fine. I choose Alaska because I find them reliable. My issue is regarding their lost and found. I left my phone onboard the plane. My fault I know. Maybe 20 - 30min after I leave the plane, I was in seat 9D so I was one of the first to offload. I immediately seek assistance. The baggage claim agent on 9/02, did a lot to try and help me. He tried calling the crew/gate agent or the cleaning service to see if they could look for my phone. We told me that everyone was gone because it was a late flight. Early in the morning is when the plane will be searched and cleaned for its next flight. I return on 9/03 to baggage claim to see if anything was turned in. These were of no help. They told me to file a claim (I did that the night before). They asked me to call the customer service number, I said with what phone? I stayed at the desk for 40 min on hold. Tried asking the baggage claim manager for assistance, she laughed and walked away. According to my find your phone, my phone was in Reno then California and now Mexico. I kept trying to have an agent contact the crew or gate agents so that my seat could be thoroughly checked. I was told there is no way to connect this people. Which I find strange. If the pilot's parents died, no one can contact them to give the news? I think not. Currently, I was told that my phone was not on the San Fran Return flight and may still be in Mexico. The issue is the lack of efficiency and protocol for lost items. If the plane was thoroughly checked on 9/02, my phone would be in Seattle (where I am). If it was thoroughly check in Reno or Bakersfield my phone would be closer to being returned to me. Now its in Mexico? I have asked multiple agents what happens when my phone is not returned? What is my compensation? No one has answered my questions. I am very confused and disappointed with this process. Its also very clear the planes are not cleaned or inspected between flights. Attached are photos of my phones journey. Seattle Pic is where my phone was when we landed to our destination in Seattle. The Mexico Pic: Is where my phone is/was, again after they "clean" and thoroughly check the planes.

✅ Trip Verified | I would give them zero stars if I could. They let us board the plane departing to a very time sensitive trip, then told us (ON the plane) they wouldn't check our luggage. Our options at that point were either get off the plane (completely miss the trip departing in AK) and reschedule for a later date or hope that in 30 seconds we could find someone to come get our things because they refused to hold it. I've flown over 100 times in my life and never have experienced such backwards treatment. After 6 weeks of absurd emailing and calling customer service nonstop, they finally sent an email that basically told us to get lost. Customer service is useless and the whole process from the moment we walked into the airport to the moment we got home was laughable. RUDE CLUELESS employees and a careless company to back it. We wasted THOUSANDS of dollars trying to fix their mistake and salvage our trip because they couldn't do their job. I will never fly Alaskan again and I hope no one else does either. Airlines are bad enough crooks as it is but this was just plain wrong.

✅ Trip Verified | Bought "premium" seats so I could recline and be more comfortable for 12 hours of flying. The guy behind me kept hitting my seat so hard it was lurching me forward. Alaska Air said all they would do was issue a measly $100.00 credit towards my next flight. That didn't even cover the extra cost of "premium". On top of all of that, they destroyed all 3 of our fish box coolers and our fish was all unthawed. Needless to say they can take their $100.00 credit and shove it! Especially if you have fresh seafood or anything that needs to be kept cool!

✅ Trip Verified | I had requested wheelchair assist for my mom and we arrived well ahead of time to the airport. I just received the worst ever possible wheelchair service at Seattle Tacoma airport, with the lady at the front desk, not even lending us a wheelchair for me to push. After wasting our time at the wheelchair desk for 10-15 mins of no service, we decided to walk. While in queue we unfortunately asked one of the least knowledgeable person about where we could find a wheelchair and he dragged us with him for yet another 20 some minutes while he didn't he even know, where to find the answers or solution to our situation. Thus, we were delayed and missed one flight. At the gate the lady didn't even offer to book on the next available but booked us on the last flight for the day. We had to call Alaska customer care center to have our flights to the next closet available flight. It's been an hour since I requested a wheelchair for gate transfer and we are still waiting. I would never ever use Alaska airlines wheelchair service ever in my life. Terrible!!

✅ Trip Verified | Be very careful before booking with Alaska. On my recent trip the flight was canceled and I received no notice (no text, email or call) about the cancellation. I found out about it when I arrived at the airport just like everyone else who was on that flight. The employees at the gate were very friendly and did their best to accommodate everyone and book new flights. My flight was rebooked (for two days later) and I ended up missing out on two nights at a hotel I booked in LA. After a few calls and emails with Alaska, they informed me I would not be reimbursed for the nights I missed at the hotel because of their cancellation. Do not assume things will go according to plan when you book with Alaska, make sure you have insurance and a plan B because you probably don't want to lose $263 because of their mistake, like I did. Money down the drain.