✅ Trip Verified
| Flying back from San Francisco to Los Angeles on a Saturday after a one day work trip, I received an email when I awoke offering me a $250 voucher to change my flight to another day -- I was supposed to fly out at 1030pm after a day of work to get home to see my family and we had plans the following morning. So I naturally ignored the email. Cut to 6pm, when I am informed the 1030pm flight has been canceled and I am flying out the next day at 530pm. After getting on with reservations to change my flight out to 930am the following morning and maybe salvage some of my plans (I couldn't ultimately), I didn't receive a confirmation email about my itinerary. I called back a few hours later and requested it again. Still did not receive an email. Had to call a third time -- it's 1130pm by this point -- and demand an email to be sent while I sat on the phone. However, all that was sent was a receipt, but I was assured I was on the flight. Cut to 8am Sunday, the following morning at SFO and I can't check in at a kiosk. After an hour of standing in line at the zoo in front of the Alaska Air check in stations, I get my boarding passes and am told to call Customer Care (closed till Monday) about being reimbursed for everything I spent while having to stay the extra night in San Francisco. This is important -- I asked how to deal with reimbursement. They told me just to call customer care with no instruction -- all operators, all people I talked to in Alaska air outfits at the airport. So I call customer care. They honor the vouchers they suspiciously sent me earlier in the day on Saturday -- though the operator gets super defensive when I ask why the flight was canceled, she said crew issues, and I ask if they knew that was going to happen with the voucher email -- but demand ALL reimbursements have ITEMIZED receipts. NO ONE told me to do this -- I had receipts for everything but not all of them were itemized. Finally the operator admitted to me that Alaska had limited staff, tons of layoffs, tons of people retiring, etc and it becomes a domino effect down to the customers. However, they still refused to reimburse for the full amount. Despite them canceling the flight. Despite giving zero instruction about how to properly get reimbursed. Despite wasting hours of my time just to get myself home. Dont fly with them until they get their house is in order (that will probably be a while). And if you do, there's a good chance your flight will be canceled -- I'd actually flown with them a month before and they did the same thing, only booked my family on a flight just a few hours later, so it was not a big deal. And if they do cancel your flight, itemize your receipts and stay in the most expensive hotel you can possibly find a room in.