✅ Trip Verified
| Pasco to Maui via Seattle. My son was asked if he wanted to go to Hawaii a few weeks ago. His best friend's parents were taking him to Hawaii as a graduation present from the year before and his girlfriend was going to go with him. She purchased her ticket back in March, and then because of school issues, was not able to go, so they asked my son if he would be willing to pay the $125 change fee and go with to Hawaii. Being a 17 year old, he was in. When she (girlfriend) called back on the 16th of August to make the change, the agent informed her that there is an additional $223 fare change fee on top of that. Being she was an 18-year-old going to college Freshman, she was shocked and paid the fees without consulting anyone. She then contacted my 17-year-old son to let him know about the additional fee. So on top of the $680 ticket, there is now a $125 fee change fee, a $223 fare difference fee, and he didn't know what to do because it was already a done deal. I told them not to worry and I would give customer service a call. I got a lot of run around talk. I heard a lot of "there is nothing we can do"! I asked if this was purely company policy and they said yes. I asked to speak to a manager that had the authority to make changes, and I was put in touch with her. She said, "There is nothing I can do!" I asked her if that was a company policy or the law. She said company policy. I said, then don't tell me there is nothing you can do, tell me there is nothing you are willing to do. I get it that there are people out there that will try and take advantage of a company and manipulate the system. I am wondering, however, why a $960 million dollar company is excited to take advantage of an 18-year-old Freshman going to college, and a 17-year-old senior in high school, why would I ever fly them again? The sad part is, I had a bad experience with them 4 years ago when my daughter was a part of the State Sports Committee and needed to change a flight, they were no different. Gouging teenagers that had valid reasons to change tickets, that Alaska Airlines already owned. It's not like they were out anything, they just needed to change a name. Instead of this person flying, this other person is flying. They tried to make us feel better because apparently we should have been charged (2) $125 change fees plus the airfare difference and they only charged us one. Well, I hope this helped build the shareholder confidence in your company because I will do everything within my power to not fly Alaska and never get your credit card. Thanks for taking advantage of a 17 & 18-year-old innocence. I hope you sleep well at night knowing you just made 2 teenage lives that much harder due to the fact they both had to pay their own way to make this happen. Then their flight ended up being 2 hours late taking off while they sat on the tarmac.