✅ Trip Verified
| I flew with my two children, ages 5 and 9 on a pre-booked flight with assigned seats from Newark to LAX. The flight was cancelled but automatically re-scheduled for same time the next day. We were given 3 seat assignments, all of us separated from one another. The ticketing agent told me there was nothing she could do because it was overbooked but to tell the gate agents. I did and they refused to seat us together on the 6 hour cross-country flight, but were happy to add stand-by passengers to the flight and offered to try to seat them all together! I then asked the flight attendants who nastily also refused. I pleaded with them that my kids were too young, esp, my 5 year old, to sit without me, and with strangers for this long flight. They rudely told me tough luck. I was panicking then, but I knew it was best to stay calm and polite. When I asked again, the agent told me that I might prefer de-planing and explaining my problem to TSA. It was exasperating. The Alaska Newark crew - all of them at the gate and in the plane - were nasty, taking advantage of post-911 TSA threats for any reason. I wrote a letter when we returned and got a canned response--with $75 vouchers which are absolutely useless - you can't use them for regularly priced tickets. If I wanted to buy a $2000 one hour flight which is priced at $49 by Southwest, the vouchers work. Never used these and when I told them about this, they offered me a few thousand miles instead - also worthless but also so I am forced to fly with them again. Not only were my complaints not adequately addressed, they get me to spend more money with them. I wouldn't take it--I would rather they lose my business for life. How do you separate a mother and both of her two young children on a 6 hour flight, and also threaten to de-plane us all because I was distressed? They threatened me because they could. I did my part by pre-booking and getting assigned seats. Never will I fly Alaska again. No matter what.