Alaska Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1002 reviews
4/10
3 star Skytrax Rating
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2/10

“I use this airline sparingly”

(United States)

Trip Verified | I had a bad experience on my return trip from Ft Lauderdale to Portland. The weather at FLL was rainy, but not terrible. Planes were departing and arriving. After pulling back from the gate we sat motionless for 15 minutes or so. The pilot came on to tell us we had a shortage of fuel, and this was due to the weather and it's impact to availability of fuel. We sat for another 30-45 minutes. During this time the pilot said due to the fuel shortage we would stop in Kansas City on our way to Seattle. After about an hour on the ground in FLL he came on again to apologize for the paperwork being very slow, some corrections that needed to be made to the new flight plans. The delays caused us to be 4 hours late in arriving in Seattle. Here's the problem with Alaska - 1. They lied to us. They don't prioritize honesty with their customers. The fuel shortage scenario he tried to explain was weak at best. It was raining = not enough fuel? Alaska sent me an email apologizing for the stop in KC, but said it was unavoidable due to stronger than expected headwinds. What really happened? Lot of us lost time and $ due to this. The official determination was wind, so no reimbursements for hotels or added costs to rebook. 2. they had a service failure followed by inability to make a service recovery. They were not prepared to handle the onslaught of people who needed help. A desk was there, we were not told where, we had to find it. 4 agents were there; they needed 10 to quickly deal with the problems. Seattle is their headquarters! They had 6 hours to prepare! I use this airline sparingly and will continue to do so. I have 1.8MM miles on Delta. I'm with them because they don't let stuff like this happen. They are professional, honest with their customers, and I've never been lied to.
AircraftBoeing 737 Max
Type Of TravellerCouple Leisure
Seat TypePremium Economy
RouteFort Lauderdale to Portland
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"I will be avoiding Alaska Airlines"

(United States)

Trip Verified | Literally the only airline that won't let you in their lounge if you have a business class ticket. Even if you have a first class ticket you have to pay extra. Ridiculous. I will be avoiding Alaska Airlines at all.
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteSeattle to Albuquerque
Date FlownFebruary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"flight was delayed both ways"

(United States)

Trip Verified | I had round trip tickets from Portland to Vegas, my flight was delayed both ways. Flight to Vegas was delayed 4 hours. My flight to Portland was delayed an hour so the crew could sleep. I understand sleep but you would have thought they could have posted the delay the night prior so the passengers could sleep as well but nope. Ridiculous!
Type Of TravellerBusiness
Seat TypeEconomy Class
RoutePortland to Las Vegas
Date FlownFebruary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
10/10

"first class customer service"

(United States)

Not Verified | On a business trip to Spokane, Washington, my return trip to Boise, Idaho was scheduled to leave at 12:30 in the afternoon. I arrived at the airport quite early and noticed they had an early flight at 9:00am. I asked the gate agent if I could switch my flight to the earlier one. The flight was light so they let me switch, at no cost, and they upgraded my economy seat to a first class seat, at no cost. This is what I call first class customer service. Good show Alaska Airlines!
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteSpokane to Boise
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"deeply unsatisfactory"

(United States)

Not Verified | Poor customer service and deceiving practices I recently had an extremely disappointing experience with Alaska Airlines' phone customer service. The representatives seemed uninterested in assisting, frequently hanging up the call or leaving me on indefinite hold. This neglect is unacceptable, particularly when travelers are seeking crucial information. Furthermore, there were misleading communications about flight delays. I was informed that my flight couldn't depart due to weather issues, yet there were no apparent weather problems. It's troubling to suspect that this may be a tactic to mask the mechanical issues with their older aircraft fleet. The apparent strategy of avoiding compensation by falsely attributing delays to weather is deceptive and unacceptable. Customers deserve honesty and transparency, especially when it concerns their travel plans. I strongly advise travelers to reconsider flying with Alaska Airlines. Their lack of responsible customer service and questionable operational practices warrant scrutiny. In summary, my experience with Alaska Airlines was deeply unsatisfactory, marked by poor communication and suspect practices. I urge potential passengers to be cautious and consider other airlines for their travel needs.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RoutePasco to Las Vegas via Seattle
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
10/10

"Everything was just fabulous"

(United States)

Not Verified | First time flying Alaska such a excellent experience! Everything was just fabulous. Happy to visit Oregon for the first time to celebrate my birthday 11/26.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMiami to Portland
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"Messed up airline"

(United States)

Not Verified | Attempted to send my dog to Nashville, Alaska has canceled the flight twice, now they say I will need to spend another $200 on vet because the health certificate is only valid for 10 days. I will unfortunately be required to dyebib small claims to recover all of these vet costs that were required for the flights that were canceled. Do not rely on these idiots. The lady behind the counter just sat there grinning at me and refusing to speak to me. Messed up staff. Messed up airline. Avoid.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSeattle to Nashville
Date FlownNovember 2023
Ground Service 12345
Value For Money 12345
no
10/10

"agents who obviously care so much"

(United States)

Trip Verified |   Alaska Airlines has shown up for us in so many different ways on so many occasions that I felt I really just had to share how grateful I am to have such a quality airline up here. Thank you to the agents who obviously care so much.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RoutePortland to Anchorage
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

“communication was sorely lacking”

(United States)

Trip Verified | I recently flew with Alaska Airlines from Seattle to San Francisco and was dismayed by a 3-hour delay. Not only did this disruption cause significant inconvenience, but the communication from the airline was also sorely lacking, leaving passengers confused and frustrated. As a result of this experience, I'll try avoiding my future flights bookings from Alaska Airlines. If you want to have a reliable flight then I would recommend avoiding Alaska Airlines.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSeattle to San Francisco
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
3/10

"Never encountered ruder gate workers"

(United States)

Not Verified | Never encountered ruder gate workers. They spoke to every customer like they were annoying children. I asked a question regarding my seat, I was asked to come back in an hour. When I returned an hour later the lady started to help me and the guy next to her screamed that he had already told me once to come back later. Which I had done. Uncomfortable and unnecessary. It’s not hard to talk to people nicely and give clear instructions. Saving grace is in flight outlets, wifi and cabin crew. Food is terrible.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteNewark to Los Angeles
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no