Alaska Airlines

Not Verified | First time flying Alaska such a excellent experience! Everything was just fabulous. Happy to visit Oregon for the first time to celebrate my birthday 11/26.

Not Verified | Attempted to send my dog to Nashville, Alaska has canceled the flight twice, now they say I will need to spend another $200 on vet because the health certificate is only valid for 10 days. I will unfortunately be required to dyebib small claims to recover all of these vet costs that were required for the flights that were canceled. Do not rely on these idiots. The lady behind the counter just sat there grinning at me and refusing to speak to me. Messed up staff. Messed up airline. Avoid.

✅ Trip Verified |   Alaska Airlines has shown up for us in so many different ways on so many occasions that I felt I really just had to share how grateful I am to have such a quality airline up here. Thank you to the agents who obviously care so much.

✅ Trip Verified | I recently flew with Alaska Airlines from Seattle to San Francisco and was dismayed by a 3-hour delay. Not only did this disruption cause significant inconvenience, but the communication from the airline was also sorely lacking, leaving passengers confused and frustrated. As a result of this experience, I'll try avoiding my future flights bookings from Alaska Airlines. If you want to have a reliable flight then I would recommend avoiding Alaska Airlines.

Not Verified | Never encountered ruder gate workers. They spoke to every customer like they were annoying children. I asked a question regarding my seat, I was asked to come back in an hour. When I returned an hour later the lady started to help me and the guy next to her screamed that he had already told me once to come back later. Which I had done. Uncomfortable and unnecessary. It’s not hard to talk to people nicely and give clear instructions. Saving grace is in flight outlets, wifi and cabin crew. Food is terrible.

Not Verified | Our check-in bag was badly damaged. After documenting and filing a report, Alaska returned with an offer of $100. This is not enough to replace our current size bag let alone any hard case bag. I called them up and ask how am how suppose to replace my large hard luggage for $100, All they could say was that it was there policy that if you don't have a receipt of luggage purchase they only refund $100. Yet they couldn't show me where it says that on their policy. I was on another airline and they let me choose a replacement bag. I would really not recommend flying with them if you need to check your bag in!

✅ Trip Verified | No business lounge or pay for it. Seats are terrible, no leg room 6 hrs sitting in a glorified armchair. Terrible food will never book again with Alaska Airlines.

✅ Trip Verified | The initial flight from Orlando was 1 hour and 40 minutes late. While I understand the crew has a specific amount of sleep assigned, that policy is not passed down to their patrons. I missed my connecting flight to Eugene Oregon because of the crew’s right to sleep, causing a 13 hour delay because there was not another flight until midnight. The parties that were to pick me up had to make the 2 hour drive from Seal Rock 2x that day. Returning, I arrived at the Eugene airport at 6:30 pm on 10/10/23 because My son and his wife had to work and could not provide transportation on 10/11/23 when my flight was scheduled. I tried to sleep but was told to move to the lobby. This caused me to go through TSA 2x. The automated announcement railed every few minutes incessantly about unattended baggage. The floor was cleaned for what felt like hours. No sleep may have been to be expected. My ticket listed Gate F, which does not exist. The telemonitor said Gate A4. Loading started at 12:59. I got concerned about 1:00 because I heard nothing. The flight was at Gate B1. I got there by 1:06 and was told that I had to reschedule. I arrived in Seattle at approximately 6, tired and unrested. I went to one of the restaurants for dinner. From 6:30-10:30 while waiting on the flight to Orlando, I ate and drank 4 glasses of wine. I still have gotten any sleep. My flight did not leave until 10:20 pm. I arrived, was allowed on, and sat down glad to have an opportunity to sleep. That would not happen. The FA said to come with her. I complied. The staff at the desk told me that I stumbled therefore I could not get on the plane. I hadn't been belligerent, aggressive, or bothered anyone. I argued with him for a moment. He had already called the police. I left the vicinity. The staff said my ticket would be refunded in 5-7 business days. I had only $130 and other tickets were running at min $400. I sat in the Seattle Airport all night because nothing was open and I did not know what to do. Staff saw me again Thurs. am, again with no sleep, and again called the cops on me, assumingly because he decided that I was not to be on the premises. I answered to the police that I had had a ticket, that I had a right to be there, and I would appreciate them not bothering me. I called Customer Service. No assistance. I went to the Alaskan CS Desk and spoke with Anthony. He was very helpful. Derrick, his Supervisor, very professional, said that he could not override the decision to allow me to fly with Alaska Airlines due to what that staff wrote in his report - I had harassed staff & become aggressive with the police, which is clearly not true if you review the camera footage I asked where I should stay and Derrick told me anywhere it did not interfere with their employment. Of which I agreed, stating that I had not done that previously. I told Derrick that he needed to tell his employee to stop calling the police on me. Due only to borrowing money from my 82 year old mother, I finally arrived at MCO airport at 10:30 am Fri am . I went to get my baggage CS They were locked. I called Alaska Airline CS again and was told that I would have to wait until 2:30 pm. At 2:45 pm there was still no employee there.

✅ Trip Verified | Best airline I have flown with. The staff were very friendly and the seating was perfect, sitting only two to a row was much more enjoyable for me than sitting three to a row. Captain and flight attendants were very communicative about the delay experienced on the flight home, and did a good job at making sure the passengers felt comfortable. Will be flying with Alaska Air again in the future.

Not Verified | Flight was delayed several hours, I believe due to staffing issues. We were issued a 12.00 food voucher and 75.00 travel voucher. Our friends who took the LAX to ZIH received 125.00 travel voucher. While I appreciate the gesture, Alaska agent's reasoning was not informative. I fly Alaska minimum of 4 round trips annually and have been happy with the service. This was a huge disappointment.