Alaska Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1020 reviews
4/10
3 star Skytrax Rating
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Alaska Airlines customer review

(United States)

San Jose to Spokane Washington. Flight out of San Jose was delayed the agent assured me I would make my connecting flight. We landed and my connecting flight was on time I ran across the airport only to be told the plane had left already. There no apology for the delay or missed flight staff were surly at the gate. Instead of responding to my concerns with some empathy and trying to make a positive difference they went out of their way to make it worse. I've never had this kind of experience with Alaska in the past and I fly with them fairly regularly.
Seat TypeEconomy Class
Value For Money 12345
no
4/10

Alaska Airlines customer review

(United States)

SEA to LAX. We were seated in first class row 1. When we tried to stow our carry on bags the crew had their stuff in our overhead. This forced us to use the overhead behind us which held those people's bags. Plus we got dirty looks from them. The same happened our return trip. We were appalled when coach customers lined up to use the 1st class restroom - why don't the attendants stop the coach from using the 1st restroom. When we pay for first class tickets we are paying for these "Perks" or so we thought. It is not our job to tell coach people the rules. It is Alaska Air's job to enforce them.
Seat TypeFirst Class
Value For Money 12345
no
3/10

Alaska Airlines customer review

(United States)

We flew to Maui from PDX return - flight over was great the flight back seemed to be on a different airline. The attendants were rude and had no desire to accommodate even a very simple request. Also we paid for our bags going both ways and were only supposed to pay going one way that was an extra 40 bucks. We could have just carried them on like so many others. We paid the 14 bucks for a digiplayer but the headphone quality was so bad we couldn't hear anything. We were finally watching a movie that was very old not a new release as advertised but with 15 minutes left in flight and 5 minutes of the movie they took it away. Overall the return flight was a very inattentive and miserable looking crew.
Seat TypeEconomy Class
Value For Money 12345
no
na

Alaska Airlines customer review

(United States)

San Jose to Kona First Class. The seats are not First Class standard. The food was awful and the crew were rude. Also our First Class bathroom always had a line as they opened it to coach class. Something I have never seen on any other domestic airline. There are no First Class lounges in San Jose or Kona.
Seat TypeFirst Class
Value For Money 12345
no
8/10

Alaska Airlines customer review

(Australia)

LAX-YVR Economy. Boarding was a little chaotic and confusing as the announcements were not made clearly and sometimes hard to hear in the big departure hall at LAX. Staff seemed pretty laid back but were generally helpful. Nice to see an airline that still serves free snacks and drinks. 737-800 was in average condition with pretty basic interior decor.
Seat TypeEconomy Class
Value For Money 12345
yes
na

Alaska Airlines customer review

(United States)

I booked an Alaska flight for a short trip to San Jose CA from Los Angeles. I have never had an experience like the one I did on the return trip. 10 mins into the flight the cabin told us that due to a high volume of air traffic we would likely be delayed about 15-20 mins and would have to circle over LAX while waiting for a runway to open up. We end up circling over LAX for about 30 mins which wouldn't have been a big deal either except that we didn't land at LAX we landed at Long Beach about 30 mins away by car or 1hr 30mins with LA traffic). Then sat on the tarmac at Long Beach for nearly 2 hrs this is a 1 hr and 20 min flight to begin with and was given no information whatsoever about the airline's plans for us. When certain passengers were permitted to debark they were informed that they would be unable to retrieve their baggage from under the plane and would only be allowed to take their carryon out. Most of us had figured that the airline would probably shuttle us over to LAX. Word comes over the loudspeaker that we're flying back to LAX and will be there in about 1hr. I was expecting to meet an Alaska Airlines representative to explain to us that we would all get vouchers for cabs missed flights etc. no such luck. Not only did no one make an effort no one was even around. I couldn't find anyone from the airline other than the uninformed pilot and stewardesses. In the scheme of things delays like this happen and are sometimes unavoidable. What I don't get is how an airline can turn an hour and a half into 4 hrs by failing to plan ahead.
Seat TypeEconomy Class
Value For Money 12345
no
10/10

Alaska Airlines customer review

(Japan)

SEA-YKM on Horizon (connecting to international flights in SEA) but I have been a customer for over 15 yrs. The interior of their planes is standard but their service is what puts them above other American carriers. Numerous times when flying out of YKM and connecting in Seattle to Continental Delta BA etc they have waived second bag fees. Ground staff gate staff and FA are all helpful and genuinely want to make your trip easier. On their longer domestic flights Alsaka still has the full service feel that was the norm in the early 90s. What really sets the apart is that twice now my flight to YKM has been cancelled or forced to return to Seattle due to freezing fog and both times I have been given a full refund without argument from the call centre staff. Highly recommended by a very loyal flyer.
Seat TypeEconomy Class
Value For Money 12345
yes
4/10

Alaska Airlines customer review

(Australia)

Flew first class from Seattle-Chicago this week and was shocked at the poor cabin service. Cabin crew were ambivalent and made us feel unwelcome. The lunch offering - a bowl of soup a bread roll and salad - was very meagre. A very disappointing experience.
Seat TypeFirst Class
Value For Money 12345
no
8/10

Alaska Airlines customer review

(United States)

In general Alaska Air has been my number one go to airline. They have been customer service oriented for as long as I can remember. The only bad experience I had was when I had MVP Gold status. I called the then Horizon MVP line and asked to have my husband seated next to me. They refused since he was not an MVP Gold. So I called the Alaska MVP Gold number and they put him next to me no questions asked. As for booking I recently booked a vacation through Alaska and had a difficult time. It would not pull in any of my account information from either my personal or EasyBiz account so I had to enter it all manually. Also unlike when you book just a flight you cannot pick your seats in their vacation page. I found both of these items to be frustrating. I doubt I will book a vacation through their site again. I will do everything separately.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

Alaska Airlines customer review

(United States)

I was a little surprised to read the negative reviews of Alaska. I have always flown them and almost always satisfied and comfortable. Most recently I went Juneau to Kona and back with no complaints. I have found them better than other American carriers I have flown. Also of note due to flying in bad weather in Alaska most of their planes have cutting edge navigation technology in the cockpits.
Seat TypeEconomy Class
Value For Money 12345
yes