Alaska Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1004 reviews
4/10
3 star Skytrax Rating
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1/10

“communication was sorely lacking”

(United States)

Trip Verified | I recently flew with Alaska Airlines from Seattle to San Francisco and was dismayed by a 3-hour delay. Not only did this disruption cause significant inconvenience, but the communication from the airline was also sorely lacking, leaving passengers confused and frustrated. As a result of this experience, I'll try avoiding my future flights bookings from Alaska Airlines. If you want to have a reliable flight then I would recommend avoiding Alaska Airlines.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSeattle to San Francisco
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
3/10

"Never encountered ruder gate workers"

(United States)

Not Verified | Never encountered ruder gate workers. They spoke to every customer like they were annoying children. I asked a question regarding my seat, I was asked to come back in an hour. When I returned an hour later the lady started to help me and the guy next to her screamed that he had already told me once to come back later. Which I had done. Uncomfortable and unnecessary. It’s not hard to talk to people nicely and give clear instructions. Saving grace is in flight outlets, wifi and cabin crew. Food is terrible.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteNewark to Los Angeles
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Our check-in bag was badly damaged"

(United States)

Not Verified | Our check-in bag was badly damaged. After documenting and filing a report, Alaska returned with an offer of $100. This is not enough to replace our current size bag let alone any hard case bag. I called them up and ask how am how suppose to replace my large hard luggage for $100, All they could say was that it was there policy that if you don't have a receipt of luggage purchase they only refund $100. Yet they couldn't show me where it says that on their policy. I was on another airline and they let me choose a replacement bag. I would really not recommend flying with them if you need to check your bag in!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSeattle to San Francisco
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
4/10

"never book again with Alaska Airlines"

(Ireland)

Trip Verified | No business lounge or pay for it. Seats are terrible, no leg room 6 hrs sitting in a glorified armchair. Terrible food will never book again with Alaska Airlines.
AircraftBoeing 737-800
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteOrlando to San Francisco
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"I could not get on the plane"

(United States)

Trip Verified | The initial flight from Orlando was 1 hour and 40 minutes late. While I understand the crew has a specific amount of sleep assigned, that policy is not passed down to their patrons. I missed my connecting flight to Eugene Oregon because of the crew’s right to sleep, causing a 13 hour delay because there was not another flight until midnight. The parties that were to pick me up had to make the 2 hour drive from Seal Rock 2x that day. Returning, I arrived at the Eugene airport at 6:30 pm on 10/10/23 because My son and his wife had to work and could not provide transportation on 10/11/23 when my flight was scheduled. I tried to sleep but was told to move to the lobby. This caused me to go through TSA 2x. The automated announcement railed every few minutes incessantly about unattended baggage. The floor was cleaned for what felt like hours. No sleep may have been to be expected. My ticket listed Gate F, which does not exist. The telemonitor said Gate A4. Loading started at 12:59. I got concerned about 1:00 because I heard nothing. The flight was at Gate B1. I got there by 1:06 and was told that I had to reschedule. I arrived in Seattle at approximately 6, tired and unrested. I went to one of the restaurants for dinner. From 6:30-10:30 while waiting on the flight to Orlando, I ate and drank 4 glasses of wine. I still have gotten any sleep. My flight did not leave until 10:20 pm. I arrived, was allowed on, and sat down glad to have an opportunity to sleep. That would not happen. The FA said to come with her. I complied. The staff at the desk told me that I stumbled therefore I could not get on the plane. I hadn't been belligerent, aggressive, or bothered anyone. I argued with him for a moment. He had already called the police. I left the vicinity. The staff said my ticket would be refunded in 5-7 business days. I had only $130 and other tickets were running at min $400. I sat in the Seattle Airport all night because nothing was open and I did not know what to do. Staff saw me again Thurs. am, again with no sleep, and again called the cops on me, assumingly because he decided that I was not to be on the premises. I answered to the police that I had had a ticket, that I had a right to be there, and I would appreciate them not bothering me. I called Customer Service. No assistance. I went to the Alaskan CS Desk and spoke with Anthony. He was very helpful. Derrick, his Supervisor, very professional, said that he could not override the decision to allow me to fly with Alaska Airlines due to what that staff wrote in his report - I had harassed staff & become aggressive with the police, which is clearly not true if you review the camera footage I asked where I should stay and Derrick told me anywhere it did not interfere with their employment. Of which I agreed, stating that I had not done that previously. I told Derrick that he needed to tell his employee to stop calling the police on me. Due only to borrowing money from my 82 year old mother, I finally arrived at MCO airport at 10:30 am Fri am . I went to get my baggage CS They were locked. I called Alaska Airline CS again and was told that I would have to wait until 2:30 pm. At 2:45 pm there was still no employee there.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSeattle to Orlando via Eugene
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"Best airline I have flown"

(Canada)

Trip Verified | Best airline I have flown with. The staff were very friendly and the seating was perfect, sitting only two to a row was much more enjoyable for me than sitting three to a row. Captain and flight attendants were very communicative about the delay experienced on the flight home, and did a good job at making sure the passengers felt comfortable. Will be flying with Alaska Air again in the future.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteVictoria to Seattle
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
7/10

"This was a huge disappointment"

(Mexico)

Not Verified | Flight was delayed several hours, I believe due to staffing issues. We were issued a 12.00 food voucher and 75.00 travel voucher. Our friends who took the LAX to ZIH received 125.00 travel voucher. While I appreciate the gesture, Alaska agent's reasoning was not informative. I fly Alaska minimum of 4 round trips annually and have been happy with the service. This was a huge disappointment.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLos Angeles to Zihuatanejo
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"most rude customer service agent"

(United States)

Trip Verified | A lead member running the Seattle to Reno flight on Sunday evening at 8:55 out of Aeatac airport was the most rude customer service agent I have ever endured. I got to the gate 20 min before takeoff and asked to switch my flight, he said no, I offered to purchase a whole new ticket, he said no. I went online and showed him i was buying a ticket and they were available, he said i will refuse to allow you to board “don’t waste your money you’re not getting on” and then let 3 more people board after. It was a horrible experience and i will never fly Alaska out of Seattle again. That was a nightmare, they kept moving the goalposts as to why i couldn't get on.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteSeattle to Reno
Date FlownSeptember 2023
Ground Service 12345
Value For Money 12345
no
9/10

"was pleasantly surprised"

(United States)

Trip Verified | I was expecting very little and was pleasantly surprised. Boarding was orderly, greeting was welcoming and seat was standard but perfectly comfortable for a 5 hour trip. Great inexpensive Wi Fi was available which is rare out of Kona these days. Sole flight attendant up front worked her tail off in a gracious, efficient manner which is also rare these days. The meal was as good as it gets and the option to pre order online was appreciated. Honestly, I’ve avoided the Max until now and still wonder about its safety but the experience was comfortable and above par. Compared to similar recent flights on Delta, United, and American, this was, by far the best.
AircraftBoeing 737 9 Max
Type Of TravellerSolo Leisure
Seat TypeFirst Class
RouteKona to San Diego
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"worst airline I have ever flown"

(United States)

Not Verified | Delayed in DC 4 hours for the weather, ok no problem, but by the time they rebooked me my total flight time went from 29 hours to 59 hours. A total of 30 extra hours than my original booking. Plus I lost all the seats I paid for in original booking and had random seats. Alaska airlines cost me time on vacation time with my family and 30 extra hours. Alaska airlines is the worst airline I have ever flown and I've flown spirit and southwest.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no