✅ Trip Verified
| A sad day today for me. Wish I wasn’t writing this review. Been an Alaska flyer for years now. Have always loved it. Great prices. Great service. Today I don’t think I can ever go back. It’s a principle thing for me. Being a businessman, I highly value how a business treats a customer. We value our customers and put them first in EVERYTHING. Today had one of the most horrendous flights I’ve ever experienced. Halfway through my flight from Honolulu to LAX the flight attendant approached me as my mask was down after just finishing eating some snacks. As if from a hawk from her nest made sure to immediately address my mask being down and almost in a commond said “Put your mask on.” Not a please. Not a “hey sir, you’re our valued customer and you help pay my bills but we have to abide by the law, can you please put your mask on.” It was a “Put your mask on now and I’m not leaving til you do.” kind of a command. Disgusted, I put my mask up, only to find her on the prowl just 3 minutes later to see if I was abiding by her commands. My mask had fell down below my nose just a touch as it does normally when you chew and breathe and sleep on a plane. And she had no problem tapping me on the shoulder to say “Mask up above your nose now. This is your second warning and if I have to come back a 3rd time I will issue a warrant.” At this point I was baffled that humanity has swooped this low. I don’t care if it’s in a pandemic, or a national crisis, when I’m a paying customer there is some degree of customer service and generosity that is expected. No matter how small it might be. I don’t even need her to like me or even act like she likes me. But commanding me to take action like I’m an obedient dog awaiting orders was another level. I don’t even know what kind of warrant she was referring to, but she surely felt good letting me know she had the authority, power, and pride to do it. Just sad. For me, this is all it takes to have me completely switch over to a different airline and never consider Alaska again. Our family has been faithful members for decades flying first class with the miles that we’ve accumulated and Alaska has finally reached it’s lowest point. I wish it wasn’t just one flight attendant. Because an hour later, yet another attendant came over, tapped me to wake ME up, and asked if the man next to me was apart of our party. I told her no and she reached across me to shake the 70 year old man fast asleep next to me awake and said “SIR, you need to put your mask above your nose.” As if I was absolutely disgusted enough, I wanted to tell this lady off so bad. COVID has caused good people to completely throw all logic out the window and abandon good manners and any sense of politeness or respect. And it’s all in the “Name of the law.” Look, I get it. You have to follow laws. But why throw out your entire sense of manners and humanity? To top off the experience, the flight attended left me with a remark that was so loaded with sarcasm and sassiness it was sick.