Alaska Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 602 reviews
5/10
3 star Skytrax Rating
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1/10

"said the flight had left"

(United States)

Trip Verified | I arrived an hour early on 7/13/19 for my 8:25 flight. The check in desk wasn't staffed. Another company agent knocked on the office door so someone can assist us. The guy that came out just told us to go to the gate, no check in. We had a big suitcase prepaid and we had to carry it. Once we got to the gate D20 nobody was there at the desk but the plane was there. An Asian lady was behind the desk and said the flight had left. We were at the gate 20 minutes before departure. We were lied to that the plane left but I sat there and saw our plane leave 15 minutes later. The laziness of the employees cost me a day since the next flight was 10 hours later and connected through Seattle. Of course there were passengers let in late for the second flight we were put on and they were let on. Unacceptable. Lack of care from the staff of team Alaska.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBaltimore to Los Angeles via Seattle
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"journey a nightmare"

(United States)

Trip Verified | Charleston to Anchorage via Seattle. Worst airline I've ever experienced. The staff lied to over 200 people. It's been a nightmare. How is it even possible to plan a trip with a bunch of unpredictable, unprofessional humans? It's not the quality of the planes, it's the quality of their employees that really made our journey a nightmare. Thanks, Alaska Airlines for a really poor time.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteCharleston to Anchorage via Seattle
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
3/10

"I am very disappointed"

(United States)

Not Verified | Dallas to Seattle. I am very disappointed. Alaska somehow couldn’t calculate that they did not meet the weight limit for checked baggage. I’m now in the dark as to when my bags will arrive. To be fair the personnel at the baggage claim gave me rewards for Alaska and said my bags will be on the next flight. However, I am in the military and I need my bags to check into my new command. So we’ll see how I look checking in, in civilian clothes. Thanks Alaska Airlines. I have never had this problem with competitors.
AircraftBoeing 737
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteDallas to Seattle
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"got away with highway robbery"

(United States)

Trip Verified | Columbus to Vancouver. We had a cancelled flight out of Port Columbus. I’m flying alone with my son, so we paid the premium for first class and a more comfortable experience. When the flight was cancelled, we were rebooked in economy. That in itself is not the problem. We were offered, nor refunded anything for the drastic change in class. I am out hundreds between the prepaid hotel room in Vancouver, the rental car, and the room I had to get last night because they were not prepared to maintain their aircraft. Not to mention the money I spent to fly in first class. I’m sitting on flight 1011 in Chicago now, (I also had to have multiple layovers now), and just busted my head on the reclined seat ahead of me. We were one of the last to board, meaning we can’t bring our carry ons now and I have nothing to entertain or care for my son. They were unhelpful, uncaring and basically just got away with highway robbery.
Type Of TravellerFamily Leisure
Seat TypeFirst Class
RouteColumbus to Vancouver
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"caused us to miss our flight"

(United States)

Not Verified | San Diego to Salt Lake City. The lack of training, lack of customer service caused us to miss our flight. Very incompetence people and they just don’t care. When you are there in plenty of time and it’s their lines and their staff that causes you to miss your flight, they need to compensate you in some way. We were there at the time they told us to be and was having problems with their kiosk and lines were horrible. If I could give them a zero I would. If you want to miss your flights because of their customer service go for it, or plan to be there 6 hours before for a domestic flight. I fly a lot, and have never been treated so poorly by other airlines. Do not use this airline. We had to rebuy tickets for triple the price, they are price gougers to make more money off their customer service.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteSan Diego to Salt Lake City
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"not care about their passengers"

(United States)

Trip Verified | San Diego to Salt Lake City. Do not use this airline, they are horrible and do not care about their passengers. We were there in ample time (2 hours). There were only two people working their check in, and the lines were extremely long. So someone told us to use a kiosk, another line and passengers were confused how to use it. 30 minutes later, finally got to the kiosk, and it would not work, so got back in line, and their customer check in causes is to miss our flight by 2 minutes. They told us to call their customer service, we did, and all they could say is sorry, you needed to be here within two hours and we were. No discounts nothing, just buy another ticket, which I had zero money to buy another ticket. Thanks. Alaska airlines for screwing me over. Next time will be any airline but Alaska.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSan Diego to Salt Lake City
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"forget about Alaska Airlines"

(United States)

Not Verified | I can’t believe you have to pay $10 on a 5-hour flight for an iPad from them to watch movies. On Delta it’s free. Service was terrible. I gave Alaskan way too much credit reading a Forbes report and other reviews. There’s no way they are the number one airline. Also, we had a connector with them, the plane landed and sat on the runway waiting on a gate for 25 minutes, waited for another 10 to deboard, and we were on the other end of the airport. Our next Alaska flight decided to board early, and had left us before we could even get off the other plane. The staff was incredibly rude to us, wasn’t even going to help us out basically just told us off and said it was our fault. I’ve got a solid 50-60 flights under my belt with Delta. I know how to fly and I will not be told otherwise. Alaskan is awful. Not flying with any other airline but Delta. Delta helped us get home, thank goodness for them. Delta can run a company right, forget about Alaska Airlines.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteKauai-Lihue to Seattle
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"I was blown away!"

(United States)

Not Verified | I booked a flight in April to attend my 35th class reunion in June. It was going to be a quick weekend trip back home. About 3 weeks before my trip I found out my mother (who I was going to be staying with) was diagnosed with cancer. I needed to fly out sooner than I thought so I called Alaska to see if I could change my flight. The customer service rep was very kind and pleasant. She told me there would be a hefty charge to change flights and the flight I wanted to change to was an additional $85. Without skipping a beat the rep waived the charge for the switch! I was blown away! My flight was excellent and I had a wonderful time with my mother and at the reunion. My flight home was just incredible as well! I got to my gate early thanks to me somehow getting TSA precheck on my boarding pass. While at the gate the agents asked if anyone would like to check their carry on since the flight was full. I went ahead and checked my carry on for no additional charge. As I waited to board one of the agents called my name and gave me my new boarding pass. They had changed my seat to business class (I was originally in row 20!) I never asked for preferential treatment! Needless to say I was thrilled with my new seat and the flight attendants were friendly and welcoming. This was the 4th time I flew with Alaska and I will always fly with them in the future.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAustin to San Jose
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
5/10

"love to see some things improved"

(United States)

Trip Verified | Dallas to Honolulu via Seattle. Alaska, you fly about a 3 star. It’s hit or miss to get a really wonderful, positive personality, flight attendant and or ticket counter worker. Today, we printed the bag tags at home. Using ink and paper and time. To get to the airport and have no way to attach the tags to our bags. Then had to stand in line anyway. So much for being ready in advanced. My partner was not happy about it. Time is so valuable. This needs to be fixed. We miss Virgin Airline planes. Big time. Can you please bring those staff members and those planes back? Virgin America staff had almost always a positive attitude and wow factor. Each plane is different with the entertainment. Very inconvenient. We would also love bigger seats so those people around us don’t keep bumping our shoulder or jogging over their own seat. Each seat should have their own designated overhead bin. Not where we have anxiety if we can use the overhead bin. We are card holders and we travel and pick you all almost 90% of the time. We would love to see some things improved.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDallas to Honolulu via Seattle
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"change the name on the ticket"

(United States)

Trip Verified | Seattle to Detroit. Purchased a ticket for an employee that had take a leave of absence to care for a dying parent. I decided to take another employee on the business trip and when I contacted Alaska Airlines, they informed me that the ticket could not be changed. This trip is over a month away and I cannot wrap my brain around why they are not able to accommodate a simple name change. I could understand if I was asking to make changes withing a 24 hour period of the flight but the trip is more than 30 days away! I'm trying to remain professional and be understanding, I would happily pay a fee to have the changes made but I am not in a position to forfeit the $ for an airline ticket that could still be used. Someone please help me understand why this is so difficult to do? If I conducted my business in this way, I would be out of business. I would not recommend to my friends and family to travel with Alaska Airlines. This is not how you treat your customers. All I want to do is change the name on the ticket.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteSeattle to Detroit
Date FlownJune 2019
Value For Money 12345
no