Alaska Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 797 reviews
5/10
3 star Skytrax Rating
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10/10

"Punctual, Professional and Passionate"

(United States)

Trip Verified | Punctual, Professional and Passionate. This best describes the flight crew. Alaska brings civility back to flying. The seats are comfortable with excellent legroom. The interior including Lavs are extremely clean. The drink selection is excellent. Yes, they serve alcohol. The IFEE is top-notch. Plus, there is complimentary WiFi for texting, Facebook and WhatsApp. Fly Alaska, and experience the difference.
AircraftERJ-175
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAustin to San Diego
Date FlownNovember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"Alaska, you are the absolute worst"

(United States)

Not Verified | I have been an Alaska Airlines member and consumer using the Bank of America Alaska Rewards card for many years now. Each year I have paid an annual fee for benefits I've never been able to utilize. In all these years, I paid more than the going rate (comparing similar flights/dates/times on Travelocity/Priceline/Kayak) to fly many times just to use miles or what they call their companion fare. Every time it's worked out to be more expensive. Every time I feel cheated. This company tricks you into believing that there is some benefit to membership, but there is none. I have booked flights and had them cancelled due to COVID, but then they would not refund the money back. During this same pandemic, United and Southwest Airlines refunded my flights without question. They have held hostage hundreds of dollars of funds in what they call my wallet, which expires somehow, without any decency to refund it. I believe through my interactions that this company falsely advertises their services and their rates. Almost every representative I've worked with have had an attitude that really does represent this company exactly as I understand them, disgracefully arrogant and insulting! I despise very few companies, but Alaska, you are the absolute worst! Save your money, your time, your patience and do not ever do business with this company.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSacramento to Maui, Hawaii
Date FlownJune 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
6/10

"Great flight, flight crew was kind"

(United States)

Not Verified | Great flight, short and quick flight, the landing and takeoffs were smooth and the flight crew was kind. Took quite a while to get off the gate, boarding was fast though. Legroom was great and the seat comfort was ok but for being premium economy, I was quite impressed!
AircraftEmbraer 175
Type Of TravellerFamily Leisure
Seat TypePremium Economy
RoutePortland to San Jose
Date FlownOctober 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"refusing to reimbursee us"

(United States)

Not Verified | So beyond disappointed with Alaska. We flew Oct 7th to Mexico. 5 families (1-2 individuals from each group) that we know about missed their flight that day. We were originally told it was due to kiosk issues (that is why their lines were not moving and people's tickets were being flagged) We had to spend 24 hrs in the airport and take 3 flights to get to our families (husband and 3yo and 5yo) in Mexico without us with no clothes) . We were told by customer service to purchase anything we may need to get us through the 24 hrs. Now Alaska management and customer service is telling us food, blanket, shuttle, pillow and medication were not necessities and refusing to reimbursee us. I did buy head phones and I guess it depends on who you ask if those are a necessity. It has been nothing but a fight the entire time trying to get compensation for the trouble. I have been a avid Alaska flyer for over 10years. And I am beyond upset with how we have been treated by management and customer service. I do not recommend them any longer.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RoutePortland to Cabo
Date FlownOctober 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"I completely missed my connecting flight"

(United States)

Trip Verified | Pilot was 1.5 hours late, making the flight over 2 hours late to arrive in Anchorage from Seattle. The flight had to get a "rescue pilot". This made me completely miss my flight through Ravn Airlines to Kenai Alaska, so my father had to drive 3.5 hours one way to pick me up in Anchorage. Going back home, the flight was 45 mins late leaving Anchorage, so I completely missed my connecting Alaska flight from Seattle to Omaha. The customer service lady had to book me on a flight through Delta 2 hours later. I would have made the flight if she has just called over to the other terminal to let them know the plane just landed and I was on my way but she refused to do so.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteOmaha to Seattle via Anchorage
Date FlownOctober 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"the worst experience I’ve had with any airline"

(United States)

Not Verified | This is the worst experience I’ve had with any airline. We have deplaned two airplanes already. Literally need to give all passengers on this flight a refund. It’s Halloween and I guess the tricks is on us. I’m sure everyone on here agrees flight 475 is a pure disaster. I will never book them again, I don’t care if I have to drive from Atlanta to California that would be much better than this horrible experience. This airline needs to be closed and sold to Delta.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteAtlanta to Reno NV
Date FlownOctober 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"pure torture with this airline"

(United States)

Trip Verified | My family of four was returning from a trip to Seattle (Tuesday) with five checked in bags. Only three made it. That stuff happens in the industry and that is not my complaint. What occurred over the next 36 hours was pure torture with this airline. It started with no one being present to help us report the missing bags. So I used the telephone number and engaged with a very pleasant person who took down all of the information and assigned me an incident number, sending me an email with a portal connection that I could check on the status of the bags. No one contacted me whatsoever during the day and only later at 7:30 PM (Wednesday) did I call them and ask what the status was. It was clear to me that the person that I was speaking with, who was again very pleasant on the phone, was simply a part-time person obviously working from home and had a real disconnect with anyone in the baggage department at Alaska in EWR. In fact, there is no baggage department at Newark Airport for Alaska. They only come on a few minutes before a flight arrival and leave within 10 minutes after the last bag is discharged. All I received were promises that they would reach out to the baggage people when they reported for duty and make sure that the bags were delivered to my home. Every time I spoke with anyone I received the same story. At 1130 the next day (Thursday) I finally was able to reach a manager. I told her that we were now going on 36 hours and I did not see any effort whatsoever by the airline to get the bags back to me. The bags were placed on a later flight and at least I had comfort in knowing that they were in the airport. The manager promised me that she would call when persons were present in the baggage room at 1 o'clock. I did not hear from her and called her at just before 2 o'clock. She admitted that she had not had a chance to call but asked me to be placed on hold and she would call down there right away. After a few minutes she got back on and told me that no one was in the baggage room to pick up the phone. This was standard procedure amongst all personnel. This included a real estate broker working out of Putnam County, New York who apparently is doing customer relations part-time for this airline who sent me an email advising me that they were not responsible for the bags since they were now being held by another airline. I sent her an email asking her to call me but I never did receive a call. She was probably out showing a new listing for a booming real estate business here in the Northeast. All of these people had a chance to make a difference in an individual's life. All of them failed and it is a reflection on this airline that there is no connection between their baggage customer staff and the actual key people that are there 20 minutes before and airline lands and 10 minutes after to work together. It is a major disconnect. I doubt their new CEO will be aware of this. I know that he only took the position as of March of this year. Unfortunately for him, this was my first experience with Alaska Airlines. It will be my last. I will say that the individuals that I spoke to by telephone were all very pleasant but they had absolutely no ability to help me because of the clear disconnect between what they can do and their need to speak with people on the ground that are the real individuals that can help out. In the end, I took the 1 Hour drive back to the airport to get the two bags and will drive the hour back.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSeattle to Newark
Date FlownOctober 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"treated my elderly parents horribly"

(United States)

Trip Verified | I was a long time business customer of Alaska and an MVP until they they treated my elderly parents horribly and it makes me sick to my stomach that a company can do this to the elderly and those who need assistance in language and disability as indicated on their ticket. On 9/19/21 my parents were removed from a flight and forced to sleep on the airport floor until I could get them a flight the next morning. My mother was taking a drink for her blood pressure medication and was immediately removed from the flight. She did not in any way refuse to wear a face mask. As a matter of fact she showed it to the flight attendant and told her she was taking medicine (drinking water is allowed). Alaska says the staff was “tired”. Their tickets indicated they needed language and disability assistance. Alaska’s treatment of the elderly and disabled is horrible and I will not stand by it. I’ve cancelled my business and personal credit cards with them.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSpokane to Austin
Date FlownSeptember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"I would never intrust Alaskan Airlines with the safety of my family again"

(United States)

Trip Verified | We boarded a plane home from Costa Rica. When getting in our seats my husband pulled down his mask to communicate to our children where to sit. The flight attendant immediately told my husband to put his mask on, which my husband did. My husband explained he was trying to help our children. The flight attendant then told us we were going to be a problem. This made us uneasy. Right after this another flight attendant started yelling at another passenger about their mask and threatened to extradite the man. At this point I had the worst feeling about the flight. We settled into the flight. My children were doing great and were behaving the best they had on any flight. My son's mask was a little loose. I had given him the 32 degree masks from Costco and they slip. The flight attendant reminded my son to pull up his mask, which he did. Not too long after the flight attendant came to me and told me he had reminded us a lot to put up our masks. My husband told him it had only been two times. The steward began to argue with my husband. I told the steward a firm thank you and he left. At this point I didn't dare rest my eyes. I kept checking my children's masks. My oldest sons mask did slip down again but I would hurry and make sure he had it up. Not once did we ever refuse to wear our masks. Not once were we unruly or trying to be a problem on the flight. We were in the last row of the plane right next to the flight attendant cabin. We could hear them talking bad about the passengers and how awful they were. They seemed really worked up. I then heard the steward say they might have law enforcement waiting for someone at the end of the flight. I heard another female flight attendant say, " I didn't ask for that to happen." He responded, "Well it's done!" In the back of my mind I was thinking is he talking about us? I quieted my fears and thought it must be the man they had threatened to extradite. By the conversations I was picking up in the back from the flight attendants it seemed like this particular flight attendant really enjoyed the power and was excited to watch seeing someone get kicked off. It was like he could use it at his next gathering of flight attendants where they could tell the crazy stories of what had happened to them. Not okay at the expense of a family just trying to get home with as little problems as possible. Well luckily it wasn't law enforcement, but it was Alaska Airlines employees who handed us a letter that said our connecting flight had been canceled and we are now banned from flying with Alaska Airlines. We tried to tell them that we had tried to comply and that it had been exaggerated, but they wouldn't even let us talk. So here we are a young family of 5, stranded in LA. The same day flights were all $1000 for each family member. We rode a bus to Enterprise who was all out of one way cars. Luckily, there was an amazing employee there. We told him what happened. He got us a van even though he knew he might get in trouble. Honestly, it healed my heart to see someone care after we were treated so badly. We then drove home and arrived safely the next day. All is well that ends well, except I thought this should be shared. I would never intrust Alaskan Airlines with the safety of my family again.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLiberia, Costa Rica to Salt Lake City via Los Angeles
Date FlownOctober 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"it was a fantastic flight"

(United States)

Trip Verified | We just flew on flight number 2071 Alaska airlines and wanted to say it was a fantastic flight. I want to give special props to the flight attendant Ralph who really made that flight pleasant. He made everyone smile and feel at ease about the flight and his personality really shined. Thank you Ralph it was a great way to start our day.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RoutePortland to Salt Lake City
Date FlownOctober 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes