Alaska Airlines

✅ Trip Verified | Orlando to Anchorage via Seattle. I booked a flight and purchased first class upgrade when I checked out. A week before I travel, I get called and told I’m on a different flight, but that my seat is still in first class. Apparently, I was bumped to “premium class” without knowing it. When I approach the counter they say “sorry” we have no record of you purchasing a first class seat. Then they promised me a beer on the plane - I don’t drink. I call customer service and they tell me I’m definitely in first class and “not to worry”, that it was a computer snafu. But on the plane they jam me into the back. Definitely never flying Alaska again.

Not Verified | Alaska airlines is a joke. No customer service and they tell you that you are screwed. They take your money and refuse to give it back. We purchased tickets for an event and due to Covid was canceled. They gave us a credit even though we bought the insurance to cancel. Told us that’s all they would do and that it was illegal for me to sell my credit because I would never want to fly their airline.

✅ Trip Verified | The aircraft was a bit small but the legroom and seat comfort was great for a domestic flight. Although there wasn’t an on-air meal, the crew checked up regularly if we needed anything like water of snacks. There is 1-hour of free WiFi (if you have T-mobile) as well as unlimited texting data. There was also movies and podcasts on the on-flight entertainment. The only downside is the ground staff as they were rude and slow.

Not Verified | Do not book with this greedy, cold-hearted airline. I found myself like so many having to cancel all travel plans due to COVID-19. My Alaska Airlines flight was to be an internal flight from Orange County to San Francisco in May 2020 . My main flight from Australia to USA was with Singapore Airlines. After making contact with Singapore Airlines and all my accommodation providers throughout the USA, I received a refund from everyone. Alaska Airlines is the only company who are keeping my money. I have tried several times to request a refund (I was happy even to pay a cancellation fee) however each time I am met with a strong NO. Shame on you Alaska Airlines!

Not Verified | Our June Cruise got cancelled due to the virus and Alaska Airlines is refusing to give us a refund on our tickets but we can get a credit that we have to use within a year which we probably won't use! Seattle Bed and Breakfast - full refund, no questions asked. Fox Rental Car Company - full refund, no questions asked. Amtrak - full Refund, no questions asked. Hampton Inn - full refund, no questions asked. Princess Cruises - full refund, no questions asked. Various Cruise Excursions - full refund, no questions asked. Alaska Airlines - nada. Nope. Sorry. Maybe your flight will be cancelled and then we can refund you. Maybe. Alaska Airlines claims to have amazing customer service and focus, we are hoping to see it. Would not recommend this airline to anyone!

✅ Trip Verified | Alaska airlines gives disgruntled passengers air miles for lost luggage, an unsatisfying experience and a plethora of other reasons - am I right? They use air miles as a retention tool, because giving a passenger air miles doesn't monetarily cost them anything. I recently used 160,000 air miles - which I earned with my butt in an Alaska Airline seat - to travel to Spain in May 2020. Although the hotels were non-refundable, I purchased a travel protection program, which informed me my miles would be refundable should I not be able to travel due to a health related issue. Then, COVID-19 hit. Delta airlines, with whom I had non-refundable tickets - issued me a full monetary refund. Two hotels in Spain, for which I had non-refundable reservations, refunded me. Alaska Airlines has refused. The only refund I requested of Alaska Airlines is the air miles I used to "purchase" the hotels. When you use air miles for hotels, you also have to spend a very small portion of money, which I did, and which I did not ask for a refund. I was willing to lose the $500 dollars, but not my air miles. What has been the answer of Alaska Airlines? "I'm sorry Sir, there is nothing we can do." What I now believe is that Alaska Airlines cares more about their short-term pain than the longer term gain of ensuring client retention. Alaska Airlines might have kept the 160,000 air miles that I used to purchase my hotel stays, but they have lost a customer for life.

Not Verified | On March 2, 2020 I bought tickets for two people to fly to Burbank, CA from Seattle, WA for June 2020. The purpose of the flight was to attend a wedding in Burbank for my sister. When the nation got put on lock down status in mid March due to the pandemic the wedding was postponed because the caterers and wedding location wanted a non-refundable deposit and there was no way of knowing if events of more than ten people were going to take place. I called the airline and explained to them that I needed to cancel the flight due to no fault of my own, as a result of the pandemic. There response was that they would give me a 50% credit toward a later flight, and I would be penalized 50% for canceling my flight. Plus they indicated that I should have known by December 2019 that there was going to be a pandemic, and it was my fault for booking a flight. When I tried talking to a representative she stated that she could not answer any questions and to take it up with the travel insurance company. I also had travel insurance through Alaska airlines. I sent in a claim with them to be reimbursed. They responded back saying I wouldn't be covered because epidemics weren't covered. What a lousy way to do business. My wife and I are retired and we travel a lot, but not with this airline ever again.

Not Verified | Thanks to Coronavirus-19 Our trip has been canceled. While trying to get my money back all the people with Alaska can tell me is that they can issue me a credit to fly with them at a later date. The flight has not been canceled, but the plane flight number and time has been changed, but not an hour's difference. It has changed one time by 10 minutes and then another time by 40 minutes. It has been underneath an hour so it does not qualify. Alaska's flight routs and schedules do not work with what My wife and I need to book. When you try to send an email no one from Alaska gets back in touch with me.

✅ Trip Verified | I am writing a review regarding a future flight in September 2020. I was scheduled for a cruise from Whittier Alaska to Vancouver Canada on Sept 12 2020. I received notification from the cruise line yesterday the trip was cancelled. I want to cancel my flights, no problem, but the airline wants to charge me $125 cancellation fee and credit the reminder for a future flight. Not only that, the airline will not give credit or refund for purchasing premium economy seats. With what is happening today and the airline not working with the customer is a real issue. Shame on you Alaska Airlines.

Not Verified | Worst customer service out there right now. While everyone is refunding customers, this joke of a company, who is receiving billions in bail out money won’t take care of the American people. Fly Delta or other companies who are putting people 1st.