Alaska Airlines

Vancouver to Portland on Horizon (Alaska Air's partner for the short hops on puddle jumper planes in the Northwest) on a Q400. Check-in went well with assurances that the flight was on time. Then once aboard our plane we sat and we sat at the gate until the pilot informed us that there was a mechanical problem. The passengers were allowed to return to the gate and await the problem's resolution a two-hour delay on a one-hour flight. Although the crew thanked us for our "incredible patience" no compensation of any kind was offered! Upon arrival in Portland I sought out a gate agent requesting compensation. She helpfully offered me a $50 travel voucher or 2000 mileage plan credit. The moral of this story-always ask for compensation even if not offered up front.

Due to booking a flight with Delta which sold the seats on Alaska beware. Alaska does not honour your original seats even though you resubmit and get confirmation of seat assignments. We had bought tickets for row 10 for my wife and I - Alaska decided to leave me in row 10 and at first had my wife in row 22 then row 28 after complaining the lady at the Kiosk put both of us in row 30 - the very rear. They do not seem to care much about customer relations. The flight was OK - on time etc.

Coming back from Maui to Sacramento we were able to buy a 1st class upgrade for $100 each. It was a pleasure to have the improved room and service of first class. The counter staff at the Maui airport were extremely helpful and courteous. The food and service were great compared to traveling in coach. We feel we had a great value.