Alaska Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 693 reviews
5/10
3 star Skytrax Rating
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8/10

"legroom and seat comfort was great"

(United States)

Trip Verified | The aircraft was a bit small but the legroom and seat comfort was great for a domestic flight. Although there wasn’t an on-air meal, the crew checked up regularly if we needed anything like water of snacks. There is 1-hour of free WiFi (if you have T-mobile) as well as unlimited texting data. There was also movies and podcasts on the on-flight entertainment. The only downside is the ground staff as they were rude and slow.
AircraftBoeing 717-200
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDallas Ft Worth to Seattle
Date FlownJune 2020
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"keeping my money"

(Australia)

Not Verified | Do not book with this greedy, cold-hearted airline. I found myself like so many having to cancel all travel plans due to COVID-19. My Alaska Airlines flight was to be an internal flight from Orange County to San Francisco in May 2020 . My main flight from Australia to USA was with Singapore Airlines. After making contact with Singapore Airlines and all my accommodation providers throughout the USA, I received a refund from everyone. Alaska Airlines is the only company who are keeping my money. I have tried several times to request a refund (I was happy even to pay a cancellation fee) however each time I am met with a strong NO. Shame on you Alaska Airlines!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteOrange County to San Francisco
Date FlownMay 2020
Value For Money 12345
no
1/10

"Alaska Airlines - nada"

(United States)

Not Verified | Our June Cruise got cancelled due to the virus and Alaska Airlines is refusing to give us a refund on our tickets but we can get a credit that we have to use within a year which we probably won't use! Seattle Bed and Breakfast - full refund, no questions asked. Fox Rental Car Company - full refund, no questions asked. Amtrak - full Refund, no questions asked. Hampton Inn - full refund, no questions asked. Princess Cruises - full refund, no questions asked. Various Cruise Excursions - full refund, no questions asked. Alaska Airlines - nada. Nope. Sorry. Maybe your flight will be cancelled and then we can refund you. Maybe. Alaska Airlines claims to have amazing customer service and focus, we are hoping to see it. Would not recommend this airline to anyone!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteRaleigh to Seattle
Date FlownMay 2020
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"have lost a customer for life"

(United States)

Trip Verified | Alaska airlines gives disgruntled passengers air miles for lost luggage, an unsatisfying experience and a plethora of other reasons - am I right? They use air miles as a retention tool, because giving a passenger air miles doesn't monetarily cost them anything. I recently used 160,000 air miles - which I earned with my butt in an Alaska Airline seat - to travel to Spain in May 2020. Although the hotels were non-refundable, I purchased a travel protection program, which informed me my miles would be refundable should I not be able to travel due to a health related issue. Then, COVID-19 hit. Delta airlines, with whom I had non-refundable tickets - issued me a full monetary refund. Two hotels in Spain, for which I had non-refundable reservations, refunded me. Alaska Airlines has refused. The only refund I requested of Alaska Airlines is the air miles I used to "purchase" the hotels. When you use air miles for hotels, you also have to spend a very small portion of money, which I did, and which I did not ask for a refund. I was willing to lose the $500 dollars, but not my air miles. What has been the answer of Alaska Airlines? "I'm sorry Sir, there is nothing we can do." What I now believe is that Alaska Airlines cares more about their short-term pain than the longer term gain of ensuring client retention. Alaska Airlines might have kept the 160,000 air miles that I used to purchase my hotel stays, but they have lost a customer for life.
Type Of TravellerBusiness
Seat TypeEconomy Class
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"a lousy way to do business"

(United States)

Not Verified | On March 2, 2020 I bought tickets for two people to fly to Burbank, CA from Seattle, WA for June 2020. The purpose of the flight was to attend a wedding in Burbank for my sister. When the nation got put on lock down status in mid March due to the pandemic the wedding was postponed because the caterers and wedding location wanted a non-refundable deposit and there was no way of knowing if events of more than ten people were going to take place. I called the airline and explained to them that I needed to cancel the flight due to no fault of my own, as a result of the pandemic. There response was that they would give me a 50% credit toward a later flight, and I would be penalized 50% for canceling my flight. Plus they indicated that I should have known by December 2019 that there was going to be a pandemic, and it was my fault for booking a flight. When I tried talking to a representative she stated that she could not answer any questions and to take it up with the travel insurance company. I also had travel insurance through Alaska airlines. I sent in a claim with them to be reimbursed. They responded back saying I wouldn't be covered because epidemics weren't covered. What a lousy way to do business. My wife and I are retired and we travel a lot, but not with this airline ever again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSeattle to Burbank
Date FlownFebruary 2020
Value For Money 12345
no
1/10

"they can issue me a credit"

(United States)

Not Verified | Thanks to Coronavirus-19 Our trip has been canceled. While trying to get my money back all the people with Alaska can tell me is that they can issue me a credit to fly with them at a later date. The flight has not been canceled, but the plane flight number and time has been changed, but not an hour's difference. It has changed one time by 10 minutes and then another time by 40 minutes. It has been underneath an hour so it does not qualify. Alaska's flight routs and schedules do not work with what My wife and I need to book. When you try to send an email no one from Alaska gets back in touch with me.
Type Of TravellerFamily Leisure
Seat TypeFirst Class
RouteSeattle to Raleigh Durham
Date FlownApril 2020
Value For Money 12345
no
2/10

"Shame on you Alaska Airlines"

(United States)

Trip Verified | I am writing a review regarding a future flight in September 2020. I was scheduled for a cruise from Whittier Alaska to Vancouver Canada on Sept 12 2020. I received notification from the cruise line yesterday the trip was cancelled. I want to cancel my flights, no problem, but the airline wants to charge me $125 cancellation fee and credit the reminder for a future flight. Not only that, the airline will not give credit or refund for purchasing premium economy seats. With what is happening today and the airline not working with the customer is a real issue. Shame on you Alaska Airlines.
AircraftBoeing 737-900
Type Of TravellerCouple Leisure
Seat TypePremium Economy
RouteAustin to Anchorage via Seattle
Date FlownApril 2020
Value For Money 12345
no
1/10

"Worst customer service"

(United States)

Not Verified | Worst customer service out there right now. While everyone is refunding customers, this joke of a company, who is receiving billions in bail out money won’t take care of the American people. Fly Delta or other companies who are putting people 1st.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteRedmond to Los Angeles
Date FlownMarch 2020
Value For Money 12345
no
1/10

"a credit towards a future flight"

(United States)

Trip Verified | We booked flights back at the beginning of February 2020 to fly the first week of April 2020 to Alaska. Then COVID-19 turned into a huge issue. We cancelled these flights at the beginning of March 2020. These were booked as non-refundable flights. Since Alaska enacted a policy in March 25th, 2020 that all visitors to Alaska have to self-quarantine for 14 days if they come to Alaska, I called Alaska Air to see if there was any option for a refund and was told absolutely not. I can have a credit towards a future flight. Great, when the economy is the toilet and my husband was laid off, we can rest assured that at least we can book our vacation later in the year. I understand policy under normal times but with everything going on, we are more interested in paying our mortgage than we are in taking a vacation anytime soon.
Type Of TravellerCouple Leisure
Seat TypePremium Economy
RouteNashville to Anchorage via Seattle
Date FlownApril 2020
Value For Money 12345
no
1/10

"Won’t fly this airline again"

(United States)

Trip Verified | Dallas to Seattle. Alaska Airlines is charging to cancel flights related to coronavirus. This is not customer service. Won’t fly this airline again. $125 to cancel the flight - each. I can’t believe that this airline is this uncaring.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDallas to Seattle
Date FlownMarch 2020
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no