Alaska Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 602 reviews
5/10
3 star Skytrax Rating
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1/10

"premium seats were exactly the same"

(United States)

Trip Verified | Booked a RT ticket to Vegas from SFO. I upgraded our return trip seats to premium seats that promised 4" more of space for convenience. Our premium seats were exactly the same as the seats we had on the the way over Alaska Airlines flight that were just economy (Main).
Type Of TravellerFamily Leisure
Seat TypePremium Economy
RouteLas Vegas to San Francisco
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"don’t care about guests comfort"

(United States)

Trip Verified | San Francisco to New York JFK. Dirty, outDated, no customer service & no perks whatsoever. No back-of-seat screens. They expect you to bring your own screen or rent a tablet from them. Very poor notification system for flight delays and changes. Flight attendants are rude and don’t care about guests comfort, don’t assist customers and act annoyed any time they are spoken to about anything. WiFi and “entertainment” system connectivity is so bad that it may a surprise we’ll not exist. At least I brought a book.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSan Francisco to New York JFK
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"they have no regard for customers or service"

(United States)

NotVerified | Flew from Burbank to Spokane 8/2. Return was supposed to be 8/6 thru Portland. ALL four flights were late. The return flight from Spokane to Burbank via Portland was cancelled and had to fly to LAX then LYFT to Burbank to get my car. Horrible service, really screwed up airline. Never again. Shredding my Alaska credit card. My traveling companion mistakenly booked return a full week later, her fault but Alaska card member. The gate agents said there was room on all flights so would not be a problem, just had to call corporate. Corporate was happy to rebook, $125 plus 17000 miles! She did it, then got screwed on return flight mentioned above. These people have no shame. The entire industry is a debacle treating people worse than cattle. Alaska claims to have a great reputation. In reality they have no regard for customers or service. Good bye Alaska, you should be ashamed.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBurbank to Spokane via Seattle
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"flight attendants were amazing"

(United States)

Trip Verified | We had a flight from Seattle to Phoenix and then back again. On both flights, the flight attendants were amazing. We have a 1 year old who was very fussy coming home and the flight attendant gave us parents chocolate and were so sweet and patient with our crying baby. They came by with different things to entertain and distract him for a bit which really was above and beyond. I will definitely fly with them again. Way to go Alaska!
AircraftBoeing 737
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSeattle to Phoenix
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"this is the poorest first class"

(United States)

Not Verified | Los Angeles to Newark in first class. Unlike other first class i've been, they don't great you personally with any drink offers once you board the flight, there is tiny little water bottle on your seat and that will be it. Food is very basic, sandwich and soup, no salad/snacks/dessert, looks like fast food, but the turkey sandwich is actually taste good. It is an overnight flight for 4-5 hours and i requested for blanket, they don't even have a single blanket on board! No TV screen for first class! You are on your own to get everything. So disappointed, this is the poorest first class I've ever used!
AircraftBoeing 737-800
Type Of TravellerCouple Leisure
Seat TypeFirst Class
RouteLos Angeles to Newark=
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
5/10

"didn't even offer me a drink"

(United States)

Not Verified | I'm writing this on behalf of my dad, who doesn't have an online presence. After spending years convincing him that First Class was worth the extra money, this is what he has to say about his flight on Alaska Airlines Seattle to Newark, Saturday 26th July, 2019. "Crummy breakfast, and they didn't even offer me a drink."
AircraftBoeing 737
Type Of TravellerSolo Leisure
Seat TypeFirst Class
RouteSeattle to Newark
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"definitely mind this airline."

(Germany)

Not Verified | New York to San Francisco. Flight should depart at 0700am. While waiting at the gate received an e-mail that the flight is reschedule to 03:45m! No announcement at the Airport and no customer service. The staff at ticketing counter is unpolite and shows no interest to help. Told just to call the hotline. There more than 30 minutes holding line but nobody pick up the phone. They even not offer a cup of water although the flight got 9 hours delay! In future i will definitely mind this airline.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteNew York to San Francisco
Date FlownJuly 2019
Ground Service 12345
Value For Money 12345
no
2/10

"joining the ranks of cheap airlines"

(United States)

Trip Verified | Seattle to Minneapolis. Alaska is joining the ranks of cheap airlines in loading the plane, then fixing mechanical issues while the plane is full. This particular issue is easy to spot during routine maintenance. We sat for 2.5 hours in the plane without A/C at near 95f in rear of plane, then deplaned after 2+ hours, and now, more than 4 hours later we don’t have any clear departure time. So frustrating!
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteSeattle to Minneapolis
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"Really great service"

(United Kingdom)

Trip Verified | Houston to Seattle. No wait at check-in, quick boarding, flight left on time, comfortable seat. Really great service from crew - very friendly, efficient and kind. Great food and drinks. Baggage delivered very quickly. Hard to fault - so much better then any US domestic carrier I have used before.
AircraftBoeing 737-900
Type Of TravellerBusiness
Seat TypeFirst Class
RouteHouston to Seattle
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"refused to allow my ten year old daughter to board"

(United States)

Trip Verified | My ten year old daughter had a ticket to fly back home (Seattle) from visiting her father in MD this morning on Alaska Airlines flight 524. Security was slightly backed up, due to apparent staffing issues so her father checked with the ticketing desk to make sure she would make the flight. The ticketing counter employee assured him she would make it, radioed back to the gate and personally accompanied them to the gate. At the gate they refused to allow my ten year old daughter to board with her pre-purchased ticket because Alaska Airlines had already given away her seat and refused to remove the "stand by" passenger. Did I mention, my daughter broke her arm while on vacation, and had an appointment with an orthopedic surgeon today, which she will now miss because of Alaska's selfish decision to put profits over people. I have always tried to fly Alaska for both work and personal travel, but I can assure you, I will not be spending any more money to support this unethical company.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBaltimore to Seattle
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no