✅ Trip Verified
| Alaska airlines gives disgruntled passengers air miles for lost luggage, an unsatisfying experience and a plethora of other reasons - am I right? They use air miles as a retention tool, because giving a passenger air miles doesn't monetarily cost them anything. I recently used 160,000 air miles - which I earned with my butt in an Alaska Airline seat - to travel to Spain in May 2020. Although the hotels were non-refundable, I purchased a travel protection program, which informed me my miles would be refundable should I not be able to travel due to a health related issue. Then, COVID-19 hit. Delta airlines, with whom I had non-refundable tickets - issued me a full monetary refund. Two hotels in Spain, for which I had non-refundable reservations, refunded me. Alaska Airlines has refused. The only refund I requested of Alaska Airlines is the air miles I used to "purchase" the hotels. When you use air miles for hotels, you also have to spend a very small portion of money, which I did, and which I did not ask for a refund. I was willing to lose the $500 dollars, but not my air miles. What has been the answer of Alaska Airlines? "I'm sorry Sir, there is nothing we can do." What I now believe is that Alaska Airlines cares more about their short-term pain than the longer term gain of ensuring client retention. Alaska Airlines might have kept the 160,000 air miles that I used to purchase my hotel stays, but they have lost a customer for life.