Alaska Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 600 reviews
5/10
3 star Skytrax Rating
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2/10

"stay away from Alaska Airlines"

(United States)

Trip Verified | Tucson to San Jose via Seattle. The flight was initially delayed for more than an hour. Then an hour later, we were informed the entire flight was cancelled. Horrible experience as it ruined my plans to take care of business for the day. Spoke to a rep on phone to get flight out asap. Instead of going out of their way and think outside the box by looking at all airlines that could get me to my final destination asap, they stuck with only Alaska. I had to force them. That earliest flight ended up delaying my arrival 7 hours later leaving me with no time to take care of business and errands. The rep offered to provide me with a phone number so I could be compensated. Oh really? They expect me to give them a call in order to initiate a compensation? Horrible business strategy. Shouldn't they initiate the compensation for their lack of commitment and since it was them that screwed up? Why should I jump through barriers just to initiate compensation process? Never again with Alaska and I will spread the word among my acquaintances to stay away from Alaska Airlines.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteTucson to San Jose via Seattle
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"cold, uncaring, unhelpful"

(United States)

Not Verified | Ticket agent was beyond unhelpful. She went out of her way to slow down our check in process and she made sure no other agents would help us to make our flight. She noticed we were out of breath from running from the rental car area to the checkout to make our flight. She said we were very close to the cutoff time. I agreed and said we needed to check two bags and get our boarding passes. She proceeded to ask whether or not I had checked in online. I confirmed I had. She then asked where my boarding passes were, then. I explained i did not have a printer to print them out. She then tried to explain that meant I had not officially checked in for the flight. In order to speed things up I tried to have her focus on getting the bags checked and the boarding passes printed. She said, again, we were close the cutoff and the bags might not make it. I told her that was fine, we just needed to make the flight. The bags could show up the next day. She then said we missed the cutoff and the only way to get on the flight now was to call the gate and ask if they would allow us. I said "please call them, then." She very slowly looked up the number, then called, and then I could hear her say "you can't let some late passengers through at this point, can you?" I was dumbfounded. She looked at me and said the gate agents would not permit us to go through. We were still 30 minutes away from the departure time. We had TSA precheck, so we would have made it through the security in 5 minutes. We would have easily made the boarding process. I then moved to a different ticket agent. He was prepared to help. He said we were now past the cutoff time and he would have to call the gate agents. he was starting to call when the first lady walked over to him and explained how she had already called and there was nothing they could do. She gave him the evil stare that suggested he needed to stop helping us NOW! Which he did. Unbelievable. Very cold, uncaring, unhelpful and she went even further than that and appeared to work at making sure we did NOT make our flight.
Type Of TravellerBusiness
Seat TypeEconomy Class
RoutePortland to Omaha
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
8/10

"smooth flight all around"

(United States)

Trip Verified | Los Angeles to Salt Lake City. Good flight with on-time pushback. Comfortable seats for a commuter flight. FAs attentive, Captain warned us about possibility of bumpy arrival on descent but smooth flight all around.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLos Angeles to Salt Lake City
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"most horrible experience"

(United States)

Not Verified | Philadelphia to San Francisco. Absolutely the most horrible experience! They cancelled my flight 7 hours before it was to take off. They booked me on a flight that made me miss important meetings. They gave me all kinds of wrong information when I contacted them. They told me to go to the airport early in case there are cancelations. But, they have no one at the airport until an hour before the flight. They are running a really low budget operation. Not reliable at all. I will never ever use them again. I wish you had a 0 rating option.
Type Of TravellerBusiness
Seat TypeEconomy Class
RoutePhiladelphia to San Francisco
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
3/10

"flawed and failing"

(United States)

Not Verified | This is my fourth flight on Alaska in the last month. I am a regular, seasoned business and pleasure traveler, and fully acknowledge and have empathy for many of the challenges flight crew, boarding agents encounter on a daily basis. However, there are times when it becomes clear that the entirety of the system is flawed and failing . When such is the case, management should be held accountable. Alaska Airlines is flawed and failing. I will not provide a litany of specifics regarding the bad attitude, lack of service, hostile encounters with passengers that my family and I have witnessed over the past month. Indifferent, and then hostile gate agents at SFO, challenging passengers, addressing them with condescension and simply, utterly rude. SFO to DC..indifferent gate agents who could not be bothered to look up when customers were lined up in front of her. Was busy on her personal phone. In fact, a flight attendant working the flight approached us and others (without solicitation) to extend apologies for the indifference she observed at the gate. Think about it, Alaska flight attendants apologizing for the rude behavior of Alaska gate agents. DC to SFO. row 26, flight is delayed for nearly an hour as we sit on the runway. Gentlemen in row 26 F opens his lunch bag to snack. Does not take out table, etc. Male flight attendant confronts passenger and insists he put his lunch away in preparation for take off, really? DC to sfo. Toilet paper littering the aisle way. Same aforementioned flight attendant repeatedly simply walks over it. Makes no effort to clean. DC to SFO three hours into the flight a gentlemen in Row 6, walks to the area of row 26 and asks two attendants with cart why there has been no beverage or food service to his seat. Both attendants say ‘sir, sorry but we have no idea and we are sold out of everything’. He repeats his inquiry, to which they respond again ‘we are sold out of everything’.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteWashington to San Francisco
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"I love flying Alaska"

(United States)

Trip Verified | Seattle to Atlanta. I love flying Alaska. The service is excellent, the flight attendants are friendly & willing to go out of their way when asked politely - (I’m surprised at how rude passengers can be, and I still see them being friendly). On our last flight from Seattle to Atlanta it was a little strange because we had to board a bus to get to the gate, which is a new thing, and I was concerned about getting off the ground on time because it seemed like everything was going too slow. We had a tight connection in Atlanta, & I was a bit worried. The staff was friendly & reassuring, and we took off on time & landed early.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSeattle to Atlanta
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"at the airport for six hours"

(United States)

Trip Verified | Portland to Santa Ana. I always fly Southwest. It's never great and the employees clearly hate their jobs. But the plane is always on time and gets me to my destination safely. Today I have been at the airport for six hours. Because the plane was having Mechanical issues. The Alaska flight I decided to take because I wanted a better experience flying this time. What a joke and the mechanical issues they're having are missing radio parts! What kind of horrific problem is that? How could radio parts go missing! This has solidified that I will no longer be choosing Alaska. And the cc my mother has of theirs, the miles card, is getting cancelled. My toddler also has to be picked up by his 80-year-old grandfather because I'm not there. Never again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RoutePortland to Santa Ana
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
10/10

"Another great flight"

(United States)

Trip Verified | Another great flight with Alaska Airlines, Kansas City to Salt Lake City via Seattle and return. All flights on time, service is grea, Premium Economy upgrade, comfortable seats. GoGo inflight entertainment is wonderful to have on the longer flights. Spent time talking with the cabin crew, very friendly and helpful. We have been flying Alaska for over 10 years and have never had a bad flight.
AircraftBoeing 737-900
Type Of TravellerCouple Leisure
Seat TypePremium Economy
RouteMCI to SLC via SEA
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"assigned seats in different rows"

(Australia)

Trip Verified | New York to Los Angeles. Couldn't check in online as the system online wasn't recognising all our details. When we arrived at the airport and began the checkin in process we were automatically assigned seats in different rows. We were told they could not change seats because the system was down. We were told that we can select seats at the gate. When we attempted to change our seats at the gate we were flatly told no because we were economy far holders. Was told that next time I should consider paying more. Found them to be unhelpul and rude. Also on the plane there was no WiFi despite it being advertised. Will not be flying with this airline again. American Airlines were far better.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteNew York to Los Angeles
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"locked out of checking in"

(United States)

Trip Verified | Seattle to Kansas City. Couldn't check in on their app or online, they had network issues. Got in the airport 45 mins before my flight, went to the service desk and they were locked out of checking in. The lady there took me to the supervisor, who was very rude, she said it's not her problem that they had network issues and asked if I read the customer agreement that says I should call customer service in case of network issues. All in all they kept me waiting for 30 mins that I could have made it to the gates and charged me again to rebook a flight.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteSeattle to Kansas City
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no