Alaska Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1004 reviews
4/10
3 star Skytrax Rating
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1/10

"Very very stressful"

(Canada)

Trip Verified | Alaska cancelled our flight from Vancouver and Cancun when doing an online check in on August 27. Next day early morning flight. No email received. We called back a few hours later and were put on a connecting flight via AA (Dallas). Same thing on return flight on September 1st. Just cancelled, no alternatives given. After a few phone calls (and a cut short vacation trip), they put us on a connecting flight via Austin TX and had to pay for baggage again- even though the agent told us it was otherwise. In short, we were left on our own to sort things out, we were on the edge of cancelling our entire trip because no one one offered us any alternatives. I'll give them a zero rating for what they did to us - for a trip we had planned with our kids. Very very stressful and will probably never use this airline anymore.
AircraftA321
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteVancouver to Cancun via seattle
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
5/10

"I am very confused and disappointed"

(United States)

Not Verified | The flight was fine. I choose Alaska because I find them reliable. My issue is regarding their lost and found. I left my phone onboard the plane. My fault I know. Maybe 20 - 30min after I leave the plane, I was in seat 9D so I was one of the first to offload. I immediately seek assistance. The baggage claim agent on 9/02, did a lot to try and help me. He tried calling the crew/gate agent or the cleaning service to see if they could look for my phone. We told me that everyone was gone because it was a late flight. Early in the morning is when the plane will be searched and cleaned for its next flight. I return on 9/03 to baggage claim to see if anything was turned in. These were of no help. They told me to file a claim (I did that the night before). They asked me to call the customer service number, I said with what phone? I stayed at the desk for 40 min on hold. Tried asking the baggage claim manager for assistance, she laughed and walked away. According to my find your phone, my phone was in Reno then California and now Mexico. I kept trying to have an agent contact the crew or gate agents so that my seat could be thoroughly checked. I was told there is no way to connect this people. Which I find strange. If the pilot's parents died, no one can contact them to give the news? I think not. Currently, I was told that my phone was not on the San Fran Return flight and may still be in Mexico. The issue is the lack of efficiency and protocol for lost items. If the plane was thoroughly checked on 9/02, my phone would be in Seattle (where I am). If it was thoroughly check in Reno or Bakersfield my phone would be closer to being returned to me. Now its in Mexico? I have asked multiple agents what happens when my phone is not returned? What is my compensation? No one has answered my questions. I am very confused and disappointed with this process. Its also very clear the planes are not cleaned or inspected between flights. Attached are photos of my phones journey. Seattle Pic is where my phone was when we landed to our destination in Seattle. The Mexico Pic: Is where my phone is/was, again after they "clean" and thoroughly check the planes.
Type Of TravellerSolo Leisure
Seat TypePremium Economy
RouteBurbank to Seattle
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"Customer service is useless"

(United States)

Trip Verified | I would give them zero stars if I could. They let us board the plane departing to a very time sensitive trip, then told us (ON the plane) they wouldn't check our luggage. Our options at that point were either get off the plane (completely miss the trip departing in AK) and reschedule for a later date or hope that in 30 seconds we could find someone to come get our things because they refused to hold it. I've flown over 100 times in my life and never have experienced such backwards treatment. After 6 weeks of absurd emailing and calling customer service nonstop, they finally sent an email that basically told us to get lost. Customer service is useless and the whole process from the moment we walked into the airport to the moment we got home was laughable. RUDE CLUELESS employees and a careless company to back it. We wasted THOUSANDS of dollars trying to fix their mistake and salvage our trip because they couldn't do their job. I will never fly Alaskan again and I hope no one else does either. Airlines are bad enough crooks as it is but this was just plain wrong.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteCharleston to Fairbanks via Seattle
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"didn't even cover the extra cost of premium"

(United States)

Trip Verified | Bought "premium" seats so I could recline and be more comfortable for 12 hours of flying. The guy behind me kept hitting my seat so hard it was lurching me forward. Alaska Air said all they would do was issue a measly $100.00 credit towards my next flight. That didn't even cover the extra cost of "premium". On top of all of that, they destroyed all 3 of our fish box coolers and our fish was all unthawed. Needless to say they can take their $100.00 credit and shove it! Especially if you have fresh seafood or anything that needs to be kept cool!
AircraftBoeing 737
Type Of TravellerSolo Leisure
Seat TypeFirst Class
RouteAnchorage AK to Atlanta GA
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
2/10

"worst possible wheelchair service"

(United States)

Trip Verified | I had requested wheelchair assist for my mom and we arrived well ahead of time to the airport. I just received the worst ever possible wheelchair service at Seattle Tacoma airport, with the lady at the front desk, not even lending us a wheelchair for me to push. After wasting our time at the wheelchair desk for 10-15 mins of no service, we decided to walk. While in queue we unfortunately asked one of the least knowledgeable person about where we could find a wheelchair and he dragged us with him for yet another 20 some minutes while he didn't he even know, where to find the answers or solution to our situation. Thus, we were delayed and missed one flight. At the gate the lady didn't even offer to book on the next available but booked us on the last flight for the day. We had to call Alaska customer care center to have our flights to the next closet available flight. It's been an hour since I requested a wheelchair for gate transfer and we are still waiting. I would never ever use Alaska airlines wheelchair service ever in my life. Terrible!!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSeattle to San Jose
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
2/10

"Be very careful before booking"

(United States)

Trip Verified | Be very careful before booking with Alaska. On my recent trip the flight was canceled and I received no notice (no text, email or call) about the cancellation. I found out about it when I arrived at the airport just like everyone else who was on that flight. The employees at the gate were very friendly and did their best to accommodate everyone and book new flights. My flight was rebooked (for two days later) and I ended up missing out on two nights at a hotel I booked in LA. After a few calls and emails with Alaska, they informed me I would not be reimbursed for the nights I missed at the hotel because of their cancellation. Do not assume things will go according to plan when you book with Alaska, make sure you have insurance and a plan B because you probably don't want to lose $263 because of their mistake, like I did. Money down the drain.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteNewark to Los Angeles
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
10/10

"so grateful for the kind service"

(United States)

Not Verified | I am so grateful for the kind service I received at every point from Alaska airlines employees. They really went over and above to help me when I needed it, including when I missed my return flight. They were caring and quickly solved my problem with a later flight. Thank you from the bottom of my heart!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSeattle to Atlanta
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
3/10

"they made people wait outside in a 90° heat"

(United States)

Trip Verified | This is not my first time flying on Alaskan Airlines. I've never had any problems before, this time flying from Hawaii back to San Diego made me frustrated because of flight attendants, at the time of the boarding the plane they made people wait outside in a 90° heat twice, just because they were serving alcohol to the first class passengers. I do not mind to wait inside the plane in shady conditions, then wait outside for 10+ minutes. Tickets are not cheap and we should be respected as a human being no matter what class/group we are sitting.
Type Of TravellerCouple Leisure
Seat TypePremium Economy
RouteKona to San Diego
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"such rude irresponsible behavior"

(United States)

Not Verified | Horrible irresponsible flight attendant. When I arrived to my seat there was a juice trash on chair, a diaper trash on my foot space. When i asked the flight attendant to pick the trash, he asked me if they’re mine and I said no, he said he’ll come later. He came later and asked me to give them to him, I asked for a tissue since i was not comfortable touching it, he said never mind, he’ll pick it up after take off. Checked my time, more than one and a half hour through flight, he came by to pick up drink cups, I asked him and he said since you don’t want to touch them (some one else’s trash), he will pick them after we landed (4:36 flight). I asked him to wait so i could find tissue from my bag, and that I do not wish to have smelly diaper during my entire flight in front of me, then he started laughing, and speaking very loud while turning his head around having eye contact with other passengers that: “Calm down, calm down, I’m just trying to be kind to you and help you out here”. In what planet asking a passenger who paid more than $1200 for her flight, to sit on seat with three trashes one being a dirty diaper, and asking her to keep them there during entire flight time is being kind to a person and helping that person. I completely disassociated with him once he raised his voice since I knew he is waiting for me to say something. I have never encountered such rude irresponsible behavior from flight attendants. I have to say the pilot took off and landed very good and other flight attendants were nice.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteHonolulu to San Jose
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"Great service from start to finish"

(Australia)

Trip Verified | Great service from start to finish. My bag was broken and I went to the bag service area they gave me a temporary bag and helped me with some advice to get around NYC. Glorylis was a great customer service person! The flight was comfortable enough for Economy Class, and service was great, the air hosts were amazing and lovely people.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSan Diego to New York
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes