Alaska Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1011 reviews
4/10
3 star Skytrax Rating
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1/10

"didn't even cover the extra cost of premium"

(United States)

Trip Verified | Bought "premium" seats so I could recline and be more comfortable for 12 hours of flying. The guy behind me kept hitting my seat so hard it was lurching me forward. Alaska Air said all they would do was issue a measly $100.00 credit towards my next flight. That didn't even cover the extra cost of "premium". On top of all of that, they destroyed all 3 of our fish box coolers and our fish was all unthawed. Needless to say they can take their $100.00 credit and shove it! Especially if you have fresh seafood or anything that needs to be kept cool!
AircraftBoeing 737
Type Of TravellerSolo Leisure
Seat TypeFirst Class
RouteAnchorage AK to Atlanta GA
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
2/10

"worst possible wheelchair service"

(United States)

Trip Verified | I had requested wheelchair assist for my mom and we arrived well ahead of time to the airport. I just received the worst ever possible wheelchair service at Seattle Tacoma airport, with the lady at the front desk, not even lending us a wheelchair for me to push. After wasting our time at the wheelchair desk for 10-15 mins of no service, we decided to walk. While in queue we unfortunately asked one of the least knowledgeable person about where we could find a wheelchair and he dragged us with him for yet another 20 some minutes while he didn't he even know, where to find the answers or solution to our situation. Thus, we were delayed and missed one flight. At the gate the lady didn't even offer to book on the next available but booked us on the last flight for the day. We had to call Alaska customer care center to have our flights to the next closet available flight. It's been an hour since I requested a wheelchair for gate transfer and we are still waiting. I would never ever use Alaska airlines wheelchair service ever in my life. Terrible!!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSeattle to San Jose
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
2/10

"Be very careful before booking"

(United States)

Trip Verified | Be very careful before booking with Alaska. On my recent trip the flight was canceled and I received no notice (no text, email or call) about the cancellation. I found out about it when I arrived at the airport just like everyone else who was on that flight. The employees at the gate were very friendly and did their best to accommodate everyone and book new flights. My flight was rebooked (for two days later) and I ended up missing out on two nights at a hotel I booked in LA. After a few calls and emails with Alaska, they informed me I would not be reimbursed for the nights I missed at the hotel because of their cancellation. Do not assume things will go according to plan when you book with Alaska, make sure you have insurance and a plan B because you probably don't want to lose $263 because of their mistake, like I did. Money down the drain.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteNewark to Los Angeles
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
10/10

"so grateful for the kind service"

(United States)

Not Verified | I am so grateful for the kind service I received at every point from Alaska airlines employees. They really went over and above to help me when I needed it, including when I missed my return flight. They were caring and quickly solved my problem with a later flight. Thank you from the bottom of my heart!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSeattle to Atlanta
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
3/10

"they made people wait outside in a 90° heat"

(United States)

Trip Verified | This is not my first time flying on Alaskan Airlines. I've never had any problems before, this time flying from Hawaii back to San Diego made me frustrated because of flight attendants, at the time of the boarding the plane they made people wait outside in a 90° heat twice, just because they were serving alcohol to the first class passengers. I do not mind to wait inside the plane in shady conditions, then wait outside for 10+ minutes. Tickets are not cheap and we should be respected as a human being no matter what class/group we are sitting.
Type Of TravellerCouple Leisure
Seat TypePremium Economy
RouteKona to San Diego
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"such rude irresponsible behavior"

(United States)

Not Verified | Horrible irresponsible flight attendant. When I arrived to my seat there was a juice trash on chair, a diaper trash on my foot space. When i asked the flight attendant to pick the trash, he asked me if they’re mine and I said no, he said he’ll come later. He came later and asked me to give them to him, I asked for a tissue since i was not comfortable touching it, he said never mind, he’ll pick it up after take off. Checked my time, more than one and a half hour through flight, he came by to pick up drink cups, I asked him and he said since you don’t want to touch them (some one else’s trash), he will pick them after we landed (4:36 flight). I asked him to wait so i could find tissue from my bag, and that I do not wish to have smelly diaper during my entire flight in front of me, then he started laughing, and speaking very loud while turning his head around having eye contact with other passengers that: “Calm down, calm down, I’m just trying to be kind to you and help you out here”. In what planet asking a passenger who paid more than $1200 for her flight, to sit on seat with three trashes one being a dirty diaper, and asking her to keep them there during entire flight time is being kind to a person and helping that person. I completely disassociated with him once he raised his voice since I knew he is waiting for me to say something. I have never encountered such rude irresponsible behavior from flight attendants. I have to say the pilot took off and landed very good and other flight attendants were nice.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteHonolulu to San Jose
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"Great service from start to finish"

(Australia)

Trip Verified | Great service from start to finish. My bag was broken and I went to the bag service area they gave me a temporary bag and helped me with some advice to get around NYC. Glorylis was a great customer service person! The flight was comfortable enough for Economy Class, and service was great, the air hosts were amazing and lovely people.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSan Diego to New York
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"Horrible check in process"

(United States)

Not Verified | Horrible check in process. Rude people behind the counter. Refused to assist with lifting baggage and seemed bothered by assisting with tagging luggage. No inflight entertainment or meals onboard a 5 hour flight. I will never fly Alaska Airlines again.
Type Of TravellerBusiness
Seat TypePremium Economy
RouteSeattle to Raleigh
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"informed that we were 10 minutes late"

(United States)

Trip Verified | I am writing this post to express my deep disappointment and frustration with the unprofessional treatment and poor customer service we experienced during a recent flight with Alaska Airlines. As loyal customers, my wife and I had planned a trip that was months in the making, with multiple reservations and arrangements in place. Our ordeal began when we approached the check-in counter and were informed that we were 10 minutes late. We politely sought assistance and an understanding of the situation from the front desk representative, but we were directed to speak to the Manager. However, instead of offering guidance or explaining the airline's policies, she displayed a complete lack of empathy and customer service skills. She was dismissive and outright rude, showing no willingness to help us despite the circumstances of our slight delay due to a long check-in line. We expected better treatment and a more supportive approach, especially from a manager. Her refusal to consider any alternative solutions and her insistence on offering only one inconvenient option left us feeling disrespected and devalued as customers. To our shock, the Manager canceled our entire trip without any valid reason or explanation, leaving us in tears and feeling completely helpless. Her action disrupted our meticulously planned vacation, including connected flights and multiple reservations, causing immense distress and frustration. During the entire interaction, we maintained our composure and never resorted to using inappropriate language, as the airline staff alleged. Instead, we were met with passive and dismissive responses from the supervisor when we sought her understanding and assistance in rectifying the situation. As loyal customers, we expected better treatment and support from Alaska Airlines when facing challenging situations. Unfortunately, this experience has severely shaken our trust and confidence in the airline's commitment to customer satisfaction.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLos Angeles to Puerto Vallarta
Date FlownAugust 2023
Ground Service 12345
Value For Money 12345
no
1/10

"Worst airline ever"

(United States)

Not Verified | Worst airline ever. Rude attendants. Very disrespectful. Will never in my life will I fly via their company. I don’t recommend anyone to fly with them .
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMiami to Seattle
Date FlownFebruary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no