✅ Trip Verified
| Fort Lauderdale to Spokane via Seattle. Thank you for hiring the most unprofessional group of people I have ever had to deal with. Flight attendants could’ve cared less about the passenger's needs when a delay and bussing passengers to the gates, in the rain was announced. My inquiry was followed by a stern “go look at the board when you get there” Really?! I am on crutches with a broken foot and you can’t do your job and answer my question? I would like to say, end of story but that was only the beginning of my nightmares with Alaska! Long story short, I was lied to, refused by your transporter to take me to my connecting flight, insinuated to be a liar by a Customer Service Rep when I attempted to explain why I was standing in front of her and not on the plane, that quite frankly, none of us are really sure was even at the airport to load into at all, only to have my boarding pass thrown at me and told she wasn’t dealing with me anymore when I calmly asked if she was calling me a liar when I told her transport refused to take me to connection. A manager told us all (about 100-150) it is what it is, Alaska isn’t at fault so you can sleep in the airport for 2-13hrs. Yes, I finally got them to get me a room after much discussion and someone videoing him telling me I could sleep at the airport with my crutches and a broken foot. Because of your crew, I have lost an entire day to help my family in the midst of a family emergency. And been penalized by my car rental agency because I wasn’t on time picking up! Way to take care of your passengers! Because of this, I now know which airline not to fly and will be sure all of my associates and friends know the same!