EVA Air

Not Verified | Vancouver to Singapore & back between April & June 2023 by Business Class. I had been flying EVA Air since year 2000 between Singapore & Vancouver & was a Diamond Club member for awhile. This was my first experience in Business Class. Flights all were on time, except the flight from Singapore to Taipei on 6th June which took off one hour late. Aircraft was clean & well maintained. The Business Class Seats in configuration 1-2-1 were arranged in a slant & manouvering to get in and out was difficult. Poor design & not comfortable. The Toilets, Entertainment System were good. We had ordered AVML Veg meals & they could be described as patchy in selection of menus. The meals when served with actual Indian items were tasty but lacked the Yoghurt. The Dinner from Taipei was a let down as it had weird mushroom, tofu etc in Salad (none of which is Indian). Service onboard was excellent by cabin crews. Announcements by Crew were often unclear. Luggage was well handled. No issues. Overall a very comfortable and satisfying trip and value for money !

✅ Trip Verified | I have been a loyal EVA customer for many years. I have earned their Gold Status (Infinity MileageLands). I needed to redeem my frequent flier points before the end of June. Thankfully they had extended the expiration date a few times because of COVID19. I decided to redeem the points and fly from Chiang Mai to Vancouver. After being frustrated with doing the online booking myself, the Taipei office (loyalty) kindly phoned me and walked me through the process and everything was perfect. Once in Vancouver I decided to make a trip over to Toronto and I needed to extend my EVA ticket. This time the Taipei and the Chiang Mai office worked together to make that possible for me. I am very grateful to the Taipei office along with Zee and his Chiang Mai office colleagues. Again, the onboard service offered by EVA just doesn't get any better. There are little things that make a difference. At the door, they check your name on the boarding pass and then greet you by name. Each time they speak to you afterwards they refer to you by name. The FA takes you to your seat. When they speak to you, they do not bend down but rather get down to your level and speak to you. When you use the lavatory, on the way out they ask you if there is anything that you need. This is really impeccable service. The food is wonderful along with the wines and cocktails. This excellent service is not a one-off for me but rather what I have experienced before in business class from EVA. When I have had difficulty in the past, I have found that the "loyalty" department at Taipei is most helpful and I can say that same about the Chiang Mai office. I did note that I was not eligible for the free WiFi since I was on an award ticket. That is unfortunate because one receives the points to use an award from being a frequent flier. Again, my appreciate to the Taipei "loyalty" office and Zee and the Chiang Mai staff.

✅ Trip Verified |   BR211 TPE-BKK on 04/28, third leg of SE Asia trip with Hubby. EVA uses a 77W for this trip, the same metal we were on just a few hours ago from LAX. Boarding was done by group and they announced the group names clearly and where we can line up so it was quite organized. The flight attendants were again very polite and helpful but efficient in helping people with their luggage and seating. Service was very good, quick and friendly done by cheerful cabin crew. The captain made announcements at the beginning of the trip and information on Bangkok airport condition just before our descent. We landed just slightly ahead of plan. It was a very good trip.

✅ Trip Verified |  Flew EVA on BR11 LAX-TPE on 04/27 just after midnight. Boarding was done by zone but there were no clear information on where to line up for each zone and which zone is currently boarding so it was quite chaotic. Unless I asked to the gate agent about our transfer from a United flight, we won't know that our United-generated boarding passes have to be exchanged with EVA ones to be able to use the automated gate and our baggage tags needs to be stamped. In LAX they used the new automated gates that makes the boarding process quite slow since many people don't know how to properly scan their boarding passes. Once on board, the flight attendants were very efficient in how to help passengers with their luggage and finding their seats. They were very polite but still ensure that all safety precautions are followed. Once we were airborne and the service started, the FAs were very courteous and helpful, and give a very good service. They informed us of the two meals we will be served on board and the timing of the second meal (two hours prior to land) and there are snacks available in between. Service started with a welcome drink (water, orange juice, wine or beer) then dinner. Once dinner was served and cleaned, they dimmed out the cabin lights so passengers can sleep. Throughout the evening flight the FAs made frequent rounds with water or OJ. The restrooms were kept clean and there were ample amenities there (toothbrush, toothpaste, lotion, etc.) at all times. The orchid decoration on the restroom wall is a very nice touch. Inflight entertainment is quite good but the layout is quite confusing. I didn't know they have many more options until the last moments before we started our descent. The lights came back on just before second meal (breakfast) is served, a very tasty Chinese congee. The captain made announcements regarding the planned trip before we leave, and about the current condition at Taipei airport before we start our descent. We land and got to our gate C5 ahead of time. Overall it was a very comfortable trip.

Not Verified | I flew with them on the 24th March 2023. What a great service and the Airline rep Debbie was so helpful and friendly and she helped us to do a very smooth check-in. I have to say it was 5 star service all the way from London to Bangkok and back and I cannot wait to fly with them again. Thank you for such a great service and looking forward to fly with you again.

✅ Trip Verified |  First time I had flown Eva for about 7 years. The product was very good. The flight was roughly on time, which I thought was good as I was flying out in Christmas Eve. It was actually the fastest flight I’ve ever done at just over 10hours. Food was ok, movie selection has gone down hill.

✅ Trip Verified | I was impressed with everything about my flight. Premium seat was spacious and comfortable and with the cabin half empty there was plenty of room to spread out. Meals were excellent quality for airline food. Got plenty of sleep. Very happy.

✅ Trip Verified | Not my first time using EVA Air but first time for about 5 years, check-in a bit slow as was security and passport control. Once airside used the EVA Air lounge through my FF status, the lounge is okay not great but quiet with okay food offering. Boarding was slow although polite, once on board arrived at my seat 26A which I always like on this aircraft. Drinks served before departure which was around an hour late, once in the air the crew provided a good service. The seat was pretty comfortable and luckily I had the adjacent seat empty, lunch and dinner served during the flight with drinks and snacks offered frequently. I'm a big fan of Premium Economy and EVA Air do it well, more PTV options might be nice however I slept 6 hours so okay. Arrived on time after 12 hours 20 minutes bags off quickly great service, I did notice though that EVA Air have installed 3-4-3 in economy so I wont be flying economy on EVA but otherwise would use EVA anytime in PE.

Not Verified | Great airline! I flew from JFK to Cebu with my family of 4, including 2 boys 6 and 12. We had such a comfortable flight. The food was very good, the customer service was great, the seats were spacious and comfortable, good movie choices and my personal favorite was the toiletries in the bathroom. This was my second time flying and I was very pleased. I will definitely be using Eva Air when possible. Highly recommended!

✅ Trip Verified | My experience on the London Bangkok route was pretty mediocre. But let's start with the good : the staff are fantastic, well-trained, polite, efficient and gracious. The EVA web site is so full go glitches that it is practically unusable if you have a problem needing solving. I wanted to retrieve my membership number and password, which proved impossible over three months of trying. When asked to enter my name it would reply "Please enter an English name." When I called customer service in Bangkok there was no reply ever. Cabin is nice, but small and cramped feeling, the herringbone arrangement is good but there is little privacy and the seats are narrow and not particularly comfortable. I am tall and have a disability so I'm not their ideal customer! There is no turn down service or mattress, so you have a blanket and have to put that down and sleep on top of it. The food was worse, though. As I recall, EVA always had great food and maybe Covid has impacted this. Bangkok-London offerings. Presentation is fine, we got a beef dish with a potato gratin that had a strange scent. My bead was microwaved plastic. The hostesses quietly apologized. Arriving at 6pm in London as it grew dark we were served breakfast. Congee, cereal and yoghurt and another weird omelette. There was a thing called Chicken with Red Cheese. This shows total lack of management. London to Bangkok was marginally better food wise. EVA doesn't have a lounge a Heathrow so they use the Lufthansa one. I need a wheelchair to get to gates they didn't send one. Boarding was an hour late, chaotic and disorganized. On board, the Chinese offering was good, fresh and real and the oolong tea is a lifesaver, but I didn't arrive feeling that I had enjoyed the flight. Tthe internet didn't work even though I paid for it.