✅ Trip Verified
| Chicago to Taipei. While EVA deserves its reputation as a top airline, my most recent experience with EVA was not my best. During my 6/2019 flight from ORD to TPE, I had to call for a Flight Attendant 3 times for a beverage before an attendant came over. The flight attendants just disappeared after the first meal, that often happens on USA airlines, but I have never experienced that on EVA before. Another note: the plane was just a bit too warm to sleep well. I have requested to lower the temp on other EVA flights and usually, FAs do lower it a bit, but this time, my fault, I just too dispirited to ask, and I will dress more lightly on the return. My TPE to ORD return trip this week was canceled due to the ongoing EVA flight attendant strike that began 6-20-19. After I received email notification my return flight was canceled, I waited in a queue overnight at TPE airport 10 hours trying to rebook, I was #1131 of 1375. I was grateful EVA kept the ticketing desk open all night for those of us who were waiting, however, the six EVA agents stationed in front of the queue doing nothing productive but chatting with each other could have been better utilized at the ticket desk assisting customers to find alternative flights and lessening the waiting time. After 10 hours of waiting, I was assisted and offered different options for my return flight to the US. The agents were mostly helpful but seemed annoyed when I refused their initial offer of return flights with no seat assignment or were a lesser booking class than my original ticket. In the end, EVA agents were able to rebook/reroute me on a return flight with one stop. I will likely continue to fly EVA routes when there is a choice, however, given my experience with EVA this time, when I next book a flight, I will look at all flights options instead of EVA first.