EVA Air

✅ Trip Verified | I traveled to the Philippines with 26 other scuba divers. Not one of our bags in the group made it to Manila. They were not loaded at JFK which we didn’t learn until we arrived in Manila. We checked in almost 3 hours to departure so timing was not an excuse. 2/3 of the bags arrived the following day but others took 3 days plus to arrive. Airline in day of arrival could not give us an ETA on bags so we had to buy clothes and rent gear.

✅ Trip Verified | Excellent service, 2 very good meals and plenty of fresh coffee. I have flown EVA several times in the past but this trip was the best and most efficient by far (far better than that so called new luxury carrier from Taiwan that I used in 2023). EVA's flight attendants are very professional and interact with passengers with a big smile and speedy service, best in the industry!

Not Verified | There was no priority boarding for EVA Air’s Premium Economy, the boarding process was basic and I found myself boarding in Zone 4. The zones range from 1 to 5. Zone 1 is the first to board, and then, there's me in Zone 4. Economy was in Zne 2 3 and 5.

✅ Trip Verified | Brilliant both times we flew them. Brilliant food, crew (especially the Thai based) very comfortable seats, got a decent amount of sleep. Kept snacks in the galleys. Stocked bathrooms with toothbrushes, eye masks, etc. Good wifi connectivity, decent ife. Brilliant airline and will definitely fly again.

Not Verified | Not too happy. Cabin crew very aggressive to me, didn’t care who they knocked when going up and down the aisles. No excuse me or sorry for knocking you. Food terrible for what a customer has to pay for a ticket these days. A quarter cup of wine, when you ask for more, they give you death looks. Quality of movies rubbish, most people on the flight playing games. Seat comfort ok. Phone charger on the back of the seat, didn’t work. Won’t be flying with Eva again.

✅ Trip Verified | The 15 hour red eye flight on BR35 started off with a 3-course supper. Courses were individually plated and served. I made a special order for the lobster in XO sauce which was delicious. Midway through the flight, as I was watching a movie, the purser came around to offer me a snack. I also had the dim sum selection. I chose instant noodle and it was served in a proper bowl with spoon and chopsticks - not in the cup. Breakfast before landing was hearty. A special thank you to chief purser Jill for being so attentive and friendly throughout the flight. She really enjoys her job and serves with enthusiasm.

✅ Trip Verified |   Premium economy is as advertised. The seats were clean and wide and those against the bulkhead had full leg rests. The newer aircraft version on the second portion of the journey had the same layout but newer equipment all round. Loading and unloading are excellent for premium economy as you load last with designated seats and unload just after business class. Overhead storage is volumous and plentiful. Staff all round are pleasant and courteous and meals were creative, nutritious, generous, and tasty. The seats were comfortable enough to sleep easily. There was plenty of room even for me at 176 cm and a 107 cm chest. My luggage arrived after two stops one of which required a transfer to a smaller airline for the final leg. Luggage was Well marked by the staff at the checkin which survived the journey. Very good value for the fare charged. I find in flight entertainment systems rather boring as most have no documentary or in depth educational or science programs.

✅ Trip Verified | EVA Air scores high on inflight catering and dining. For the red eye flight on BR36, a 6-course dimmer was served on board course by course - canapés, appetiser, soup, salad, main course and dessert. Eva flight attendants are among the most hospitable, friendly and welcoming cabin crew that I have encountered. They are naturally service oriented and I can sense that I good customer service comes naturally to them as second nature. The menu selection is extensive. Besides the inflight offering, passengers can opt to pre book online special dishes. The amenity kit is by Giorgio Armani. Pyjamas are by Taiwanese designer Jason Wu.

✅ Trip Verified | I had a very good experience flying with EVA to Taipei. The seats were overall pretty comfortable and the food was pretty good. I had a lot of fun with the entertainment system. Overall, it was an awesome airline.

✅ Trip Verified | We had a wonderful experience flying with EVA Airways, LAX-TPE-MNL (777-300ER) round trip in April. The seats were comfortable and incredibly spacious with only 3 seats in the middle (economy) which is ideal when traveling with a child. The food was delicious and portioned well, and the crew was incredibly efficient and professional. IFE needs improvement but it is acceptable. We were actually impressed on how fast they move especially during meal service. The overall product offered by EVA Airways exceeded our expectations, and they were consistently on time with their departures and arrivals. However, I encountered some frustration with their contact center. It was difficult to reach a representative. Actually, I never got through in any of my phone calls. I booked our flight in December, tried to contact them for 3 months due to a minor concern but never got through at all. Despite this hiccup, I would still recommend EVA for a pleasant flying experience. I just hope they do something to improve their contact center.