EVA Air

Not Verified | Another great set of flights R/T Bangkok to San Francisco via Taipei. The EVA service from start to finish was 5 Star, check-in, boarding, inflight service, baggage handling, etc. The lounges in Bangkok and Taipei are great. I pre-ordered my main meal on my long haul flight segments, the Rack of Lamb was as good as any fine restaurant! The flight attendants provided an exceptional high level of service, attending to every need with a smile. The comfort level in business is over the top. I was in an individual side pod which was roomy, lots of storage space, a large entertainment monitor and a comfortable lie flat bed which was made up with a mattress cover and plush duvet for sleeping. I was even given a size to order set of pyjamas. By far, EVA is my airline of choice for Asia to the USA flights,

Not Verified | Excellent service in everything, clean, comfortable chairs, good food, punctual is very important, very friendly and helpful both on the ground and in the air. It was fantastic to travel with them, then we took them from Taiwan to Thailand, and back to Canada in the same way. Maybe I would add more movies in Spanish. Without a doubt we will use this airline again.

✅ Trip Verified | During boarding i noticed a negative atmosphere. During dinner everything was cleared away without asking, we noticed that the staff on board were rushing the whole time. Seat malfunction, screen did not work as it should, asking for a new seat they told me its not possible. The food was ok, inflight entertainment is very limited. Ground staff were ok, very efficient boarding in Bangkok.

Not Verified | EVA Air posts no ambition to serve customers even in Business, it's becoming like Cathay Pacific's service which is very structured however lack personal touch. Flight departed 0910am, the main was served early in the morning, however breakfast was served at 1800 (local time) which was extremely weird.

✅ Trip Verified | The food was excellent. The flight left on time. The toilets were clean. The staff were attentive. The seat was very small and legroom was tight. The entertainment system was poor.

✅ Trip Verified | I bought 4 EVA roundtrip economy class tickets between NRT and LAX via TPE, this was the first time I seated myself on an EVA’s economy class seat. All in all, I consider their in-flight services on par with those of other 5-Star Airlines. Recommended. On our return flight, however, an unexpected matter occurred at the time of check-in at LAX. Prior to leaving for LAX, as all family members have an ANA frequent flyer program account, I set each flight to be credited there. As my wife and I have Star Alliance Gold status given by United Airlines, through the priority lane, we checked in 4 pieces of our luggage, showing a representative our Star Alliance Gold status on the cellular phone screen. However, she didn’t intend to attach a priority tag to each piece. “Please remember we have Star Alliance Gold status,” I retorted. She said to me, “You are not qualified for the priority tags being attached to your luggage, because your flight miles are credited to ANA.” I answered flatly, “Accrual is accrual. Privilege is privilege. OK? Accrual is one thing. Privilege is another.” She didn’t seem to understand how each Star Alliance member’s frequent flyer program worked. Finally, another female representative replaced her and had the priority tug attached to each piece. But she changed our accounts to be credited, from ANA to UA without our consent. It was not until we passed the immigration that I was aware of it.

✅ Trip Verified | It is my perhaps 12th time flying with EVA business but it was the first long haul on Boeing 787 instead of the usual Boeing 777. It was a great flight. Boeing 787 cabin feels more private and modern, and the entertainment system is a big upgrade from the B777. EVA is still probably one of the best business class out there but the standard has slipped during the past few years. The food is served in a ceromonic way but the food quality has declined. Salad came with too much vinegar, and the main course was bland (the FA mistakenly gave my pre-ordered main course to another passenger). It was also quite rush, not the usual elegant EVA style. I have noticed that they are no longer serving VC vintage champagne - although the new replacement is still better than other airlines' business class champagne. A lot of small touches are missing which is a shame. The other shortfall is wifi - you have to apply before your flight to get 50 MB free data allowance. Service overall is efficient and friendly enough, but lack in warmth and enthusiastic. The lounge in Taipei. It is very dated, no natural light, and the food/drink selection is very poor. No sparkling wine/champagne, food quality has declined and they have also stopped serving cold pressed juice. The shower room was dated and wasn't cleaned properly. It's a place that I don't want to stay for more than 20 minutes.

✅ Trip Verified | On my flight to Cebu I was covered in bug bites by the end of my flight. On my return flight we were the first ones to check in and the the attendant put my husbands name in twice and erased mine. So we had to wait for 2 1/2 with a child stuck in the check in area. Then they finally fixed it without help we were separated on the flight home and they wouldn’t upgrade one of us.

✅ Trip Verified | Another great set of flights R/T Bangkok to San Francisco via Taipei. The EVA service from start to finish was 5 Star, check-in, boarding, inflight service, baggage handling, etc. The lounges in Bangkok and Taipei are great. I pre-ordered my main meal on my long haul flight segments, the Rack of Lamb was as good as any fine restaurant! The flight attendants provided an exceptional high level of service, attending to every need with a smile. The comfort level in business is over the top. I was in an individual side pod which was roomy, lots of storage space, a large entertainment monitor and a comfortable lie flat bed which was made up with a mattress cover and plush duvet for sleeping. I was even given a size to order set of pyjamas. By far, EVA is my airline of choice for Asia to the USA flights,

Not Verified | Best airline I have ever flown. Was a long flight (14-15 hours), but boredom easily goes away with an amazing selection of meals, snacks, movies, TV shows and games. The flight crew were super nice too! Apparently the economy class is actually good, offers great comfort when on a budget. Will definitely fly with EVA Air again.