EVA Air

Not Verified | Flew LHR to BKK flight on time, in flight catering very good. Pitch of seat in Economy really tight for someone over 6 feet tall. Cabin crew efficient without going above and beyond. The price of the flight was really good - £1600 return for two, cant beat that! The flight home not so great. Two hours into the flight (3.30pm) on a beautiful day with great visibility and no turbulence we were all effectively 'put to bed’ by the cabin crew, who insisted on the window blinds coming down, and the lights being dimmed as for a night flight. When politely asked why the cabin crew offered no explanation. A polite enquiry to Eva air customer services as to why this was done is, as yet, unanswered. If it is done, as I suspect, that 'pacified' passengers are less work and effort for the cabin crew, I would find this totally wrong. Same issue with poor pitch for a tall person lead to bad back ache on landing. In flight catering good. Flight arrived into LHR on time having made up for a late departure.

Not Verified | This was my first time on EVA Air and I must say that it was a highly impressive experience. Yes, it was pricey flying premium economy but at 6’3 this will be the only way to fly when traveling to Asia from here on out, unless traveling business. I found the premium economy cabin to be more than satisfactory. The seats, of course, were not lie flat, but they still had enough pitch to be comfortable. And the one thing that stood out were the cushions in seating. There was enough padding that I wasn’t even remotely uncomfortable throughout the entire flight. I arrived in Taipei from LAX comfortable and refreshed. The service was good and the food, though not Michelin-rated, was still perfectly fine. I would fly them again. While some may say it’s not different enough from coach to make it worth the money, when you’re 6’3 it makes a big difference. I’ve flown economy to Asia and never again.

✅ Trip Verified | I recently flew round trip from San Francisco to Clark international with a layover at Taoyuan International both ways. Because of my own financial resources, I flew economy class on all legs of the journey. I did pay for an aisle seat on the two trans-Pacific flights. I flew to the Philippines in order to speak at a conference and needed to find the most economical way to get there. I was pleasantly surprised to find that EVA Air offered a round-trip option for about half the price. After checking some reviews on YouTube, I booked my trip using the EVA Air website. The process was easy and took very little time. To say that I was pleased with the experience would be an understatement. I am 6' 2" tall and not a small person. I found the seats to be comfortable with plenty of leg room. The customer service was excellent, and the flight attendants were friendly and professional. I received two meals on both of my longer flights and, surprisingly, one meal on each of the shorter (2 hour) flights. All the meals were well prepared and quite tasty. The in-flight entertainment was a bit limited, but adequate. Overall, I would recommend using EVA anywhere they fly.

✅ Trip Verified | Premium economy on Eva Air stands out for providing no perks that are now common across the premium economy sector. Underwhelming and poor value for money. No priority check in or boarding, no welcome drink, and a baggage allowance lower than offered in other carriers economy service. Make sure your bag is not overweight - they will charge you even if over by 0.5 kg. The seat has a peculiar design meaning that if your are 6ft approximately like myself, the edge of the seat slowly digs into the back of your knees. Fortunately I only had to sit on it for three hours.

✅ Trip Verified | I was charged 70 US dollars for a bag being 2kg overweight at Bangkok airport (they initially tried to charge me 270 US dollars but backed down when I challenged this). The process took over 30 minutes to deal with and only after taking payment I was then told I could split my baggage into two when it was too late. The premium economy service offers nothing that other carriers do i.e. priority check-in and boarding, welcome drink, enhanced dining. etc. You only get a bigger seat. Check in staff's grasp of English was very poor. Furthermore it was obvious that their implementation of baggage policy is highly inconsistent given that most passengers onboard in the cabin I was in - premium economy - had more than one bag and most would clearly have exceeded 7kg. By contrast I had just one small rucksack. I won't ever be flying with Eva Air again.

Not Verified | This was my first time using EVA and I was a little disappointed. The lounge in the airport was ok but nothing special. As for the flight, on first impression it appeared the plane had not been re-fit for years. The colour scheme was drab, no frills, functional, tired. However the flight was ok. The food was plentiful and good, the service excellent, the lie flat bed was quite comfortable and the entertainment ok. The staff even called you by name throughout the flight which was a nice touch. The toilet was also particularly spacious and clean. One small moans. After the food service the flight crew disappeared and didn't really reappear for hours. If you wanted something you had to go to the galley and ask. They provided it. Overall, I would have no hesitation using them again if the price was right.

✅ Trip Verified | I traveled to the Philippines with 26 other scuba divers. Not one of our bags in the group made it to Manila. They were not loaded at JFK which we didn’t learn until we arrived in Manila. We checked in almost 3 hours to departure so timing was not an excuse. 2/3 of the bags arrived the following day but others took 3 days plus to arrive. Airline in day of arrival could not give us an ETA on bags so we had to buy clothes and rent gear.

✅ Trip Verified | Excellent service, 2 very good meals and plenty of fresh coffee. I have flown EVA several times in the past but this trip was the best and most efficient by far (far better than that so called new luxury carrier from Taiwan that I used in 2023). EVA's flight attendants are very professional and interact with passengers with a big smile and speedy service, best in the industry!

Not Verified | There was no priority boarding for EVA Air’s Premium Economy, the boarding process was basic and I found myself boarding in Zone 4. The zones range from 1 to 5. Zone 1 is the first to board, and then, there's me in Zone 4. Economy was in Zne 2 3 and 5.

✅ Trip Verified | Brilliant both times we flew them. Brilliant food, crew (especially the Thai based) very comfortable seats, got a decent amount of sleep. Kept snacks in the galleys. Stocked bathrooms with toothbrushes, eye masks, etc. Good wifi connectivity, decent ife. Brilliant airline and will definitely fly again.