Lufthansa

✅ Trip Verified |   Looks like this airline offers beside bad service on ground and plane also only delayed flights. The incoming flight from Germany, which was the first one at this day, was delayed by 30 minutes. Because of this i had to rush at FRA airport and only troubles with my lost bags. I try to avoid Lufthansa when ever it is possible and this as a Gold member of their terrible frequent flyer program.

✅ Trip Verified | Our first ever First Class experience turned out a complete disaster. Our first leg from Amsterdam was cancelled while we were in the lounge. We had to leave and go back to the check-in counter to rebook the flight. Took us an hour at least waiting in the queue. Got rebooked for the next day with a layover of 9 hours in Frankfurt. The suitcase was said to be rebooked as well, so we went home without any luggage. The next day flew to Frankfurt, had to wait and wait. Initially we booked the first row seats in B747 First Class as it offered more privacy. By re-booking we were assigned to the 2 middle seats in the third row with no privacy at all! The service was good, and the food was ok. The cabin, entertainment system and seats were outdated and worn out. Arrived at Buenos Aires and got to hear that our luggage had not arrived. Needless to say, we felt miserable. Luckily for us the luggage arrived the day after. We are very positive people, and can understand that sometimes things can go wrong, but in this case we felt as if we were robbed. For the money we paid- to get such an experience. It’s truly beyond belief! Would never recommend this airline to anyone, nor shall we ever fly it again.

✅ Trip Verified | In a harrowing ordeal at Schiphol Airport, Lufthansa were left stranded without accommodation or proper assistance. The original flight on 15Apr was cancelled. We were rebooked several times over and the travellers were not informed of the changes. Worst we were booked separately. Shockingly, families and couples were inexplicably divided into separate flights. One minor (17years old) had to fly alone whilst his family (3) were on another flight. Throughout this ordeal, the group was stranded with no Lufthansa staff around to provide assistance and no contacts. Amidst the chaos, desperate attempts to secure accommodation proved futile as nearby hotels were fully booked. With no alternatives, the stranded passengers resorted to spending the night on uncomfortable airport chairs. Next morning we went to Departure Checkin Counter. LH Staff on duty could not offer any explanation. LH could not offer us any room to washup and rest, but offered a meal voucher value €17. LH also gave us Business Class Lounge Voucher but unfortunately these vouchers were only valid for Munich or Frankfurt. We are in Amsterdam! Eventually, were rebooked on Turkish airlines. In the wake of this debacle, Lufthansa's handling of the situation has been met with outrage and condemnation.

✅ Trip Verified | My second time flying Lufthansa. The first experience was not good but I decided to give the airline the benefit of the doubt, however my last flight reinforced my earlier experience. The plane felt old and overused. The Premium Economy section is a joke and not worth the additional expense. The seats were by far the most uncomfortable I have ever experienced and the fact that I was stuck in one for an overseas flight made matters all the worse. Additionally the flight crew was inattentive and the food and inflight entertainment low class.

✅ Trip Verified | This airline does not seem to be very good at getting people on and off the aeroplane. In both directions (London-Munich-London) the boarding started very late and proceeded very slowly. Given the high prices and low in-flight service levels I would have preferred a budget airline. At least budget airlines know how to get people on and off efficiently. Also, leaving Germany apparently one must complete a second passport check. This was not announced or explained by the airline, people were just expected to know they had to go to a separate counter to get a weird little sticker put on their passport. The reason was not given, and when I asked the Lufthansa staff member he got very defensive and shouted BREXIT at me - as though this very unusual process was completely explained by this single word. I have flown into and out of the EU regularly in the past few years and never experienced this. If Lufthansa is the flag carrier of Germany then I do not think I will choose to come here again.

Not Verified | 05.04.2024, LH 430 from FRA to ORD, Business Class. The first thing that struck us upon entering the aircraft was how old it is. After an hour and a half, we were told we had to return to Frankfurt due to a defective engine. Various announcements from the crew attempted to reassure us and assure that someone would take care of our onward flights. In the last announcement, it was said that the app would solve everything, and we could manage our onward journey there. But as you know, the app doesn't work. Arrival in Frankfurt on the tarmac: We had to wait about 15 minutes for the bus to reach the terminal, then go through passport control back to the check-in area and for the first time, take a number and wait... After several discussions, I was "lucky" to be rebooked on a later flight. My question: Is this how a frequent flyer is treated? Are there no interim solutions in the transit area or in a lounge for Senator customers? The Flight: 05.04.2024, LH 432 from FRA to ORD, Business Class, Seat 3K. When I boarded, I thought the last plane was old, but this Airbus 340 was even older, over 26 years in service. This is also how one can describe the condition of the cabin, which I experienced firsthand at seat 3K. The seat was broken and could not be properly secured. A technician and the purser examined the seat and came to a common conclusion: "The only thing to do is to saw it off." Since the flight was full, I had no choice but to sit in such a seat for over 8 hours. My question: If safety is so important at Lufthansa and it is always checked whether one is fastened, then why are you allowed to fly in such a seat? Another question: Lufthansa sees itself as a "climate and environmentally friendly" airline, even offering CO2 compensation, and yet it flies around the world with such old planes?

Not Verified | I flew Lufthansa from Chicago to Berlin with a stop over in Munich. Overall the carrier has room to improve but is far better than any US carrier. A350 premium economy seat was comfortable, staff were pleasant and food was good for the eight hour trans Atlantic crossing. The leg from Munich to Berlin was rough, uncomfortable seating with next to no leg room. However cabin staff were also pleasant and attentive.

✅ Trip Verified | I’ve been flying Lufthansa loyally for two decades, multiple times a year to Europe from New Jersey and had my first bad experience - my Rimowa luggage was damaged beyond repair. They outsource everything to a company called Dolfi that won’t even get my original value of my suitcase anywhere in the ballpark. And Lufthansa no longer has any person or email you can reach out to with customer complaints. All auto forms and outsourcing. Dolfi keeps telling me to contact Lufthansa if I’m not satisfied but there is no one to talk to. Will never fly again!

✅ Trip Verified | My Flights were cancelled due to strike action in Germany, Lufthansa let me know 1.5 days before the flight, it was virtually impossible to get any information from them and I had to waste 2 hours and 20 mins to talk with someone on the phone who in the end did not provide any suitable alternative. Moreover the advisor on the phone told me that I will receive a refund and he will mark my ticket for the refund. 3 Weeks later I have called the customer service and been told I need to submit an online form (which was in contradiction to what the first advisor told me). I have submitted an online form, still 2 weeks later no one bothered even to acknowledge that they are working on it, I have not received anything and more annoyingly there is absolutely no complaint process in Lufthansa, you can call CS they will literally tell you they only care about existing booking and you need to write an email which no one will ever reply. The online complaint is called "feedback form" and no one bothers replaying to this either.

✅ Trip Verified | On the 18th March 2024 I was flying from Frankfurt to Dubai, flight LH630, which had to perform an Emergency Landing due to technical issue (smoke in the plane) around 6 pm in Rhodes. After a couple of Hours the pilot explained that the plane was not judged safe enough to finish the journey so we will wait 24 hours to get another plan. Finally we reached the destination with 25 hours delay (Tuesday 19th, at midnight rather than Monday 18th at 11 pm). We had more then 3 hours delay at the arrival and it was a Technical Issue. I filled a form for a compensation, and the answer of Lufthansa is: "The reason for the flight irregularity was Airfield restrictions. Unfortunately, we have no influence over circumstances, which are the responsibility of third parties. Such a flight irregularity does not warrant a claim for damages against Lufthansa." Is it how an airline deals with their responsibilities by changing the real cause of the issue and putting the blame on someone else.