Lufthansa

✅ Trip Verified | Our flight got canceled 4 times and they lost our luggage twice. So now our two week vacation is not closer to 1 week and we have no clothes to wear thanks to Lufthansa’s incompetence.

✅ Trip Verified | I booked to fly with Singapore Airlines from Sydney to Frankfurt. The leg from Singapore to Frankfurt was operated by Lufthansa. To arrange preferred seating on this leg i had to contact Lufthansa direct and pay $60 Australian for each of the 2 seats on the ticket. My preferred seating was then seen on my pre flight schedule. At the airport in Sydney the seating was different to that ordered with them. The ground staff told me that this to do with Lufthansa. I was seated in different seats for the Lufthansa leg. Now the airline is doing its best to run me around and not give me a refund for the $120 I paid to them whilst they did not deliver the seating i paid for. The flight was terrible. My food was inedible Service was almost non existent.

✅ Trip Verified | I had a flight to San Francisco from Ankara via Munich, due to heavy snow at Munich airport the flight is diverted to Izmir and after 4 hours there was another flight to Munich but the connecting flight to Munich was missed and the management don’t care about it. They made me wait for 48 hours at the airport until they arranged my ticket for the next flight. I can say that it’s my last time I will ever fly with this airline with very poor management and zero responsibility against their customers.

✅ Trip Verified | Don't know the plane, but they changed the type of plane minutes before the flight. So 10 people may not have seats at all, and I had a leg space, but its canceled now.

✅ Trip Verified | Flight from Malaga to Frankfurt was cancelled and there was chaos at the airport. There was no instructions or call to help with rebooking. Then the system couldn't be updated by the counter staff, and they told us to call Lufthansa ourselves (but no one was picking up). By the time we rebooked our own flight, our flight was delayed by two days. Trying to process the compensation request resulted in multiple emails back and forth, and when they sent over the compensation - they only paid for one person when we had confirmed that they would compensate for 2. For two months, there was no response when I tried to get an email from them citing the cancellation reason because it was needed by my travel insurance company. Calling them was no use either, because the person on the line did not understand my request and said they only handled reservations. During the flight, the seat mechanism broke - so the air stewardess had to adjust it manually by hand. Their service was attentive and excellent. We flew business class, but the treatment by the customer (dis)service has been terrible. I will avoid Lufthansa in future - cancellations and delays seem guaranteed, and while they charge premium prices, they behave like a budget airline.

✅ Trip Verified | I am flying a lot with Lufthansa and though I find their business class product pretty good (even if the seat on intercontinental flights is outdated), what is delivered in tourist class on European flights is simply a shame if not a true rip-off! One pays true premium prices and gets a low cost experience, except for a ridiculous small bottle of water and a chocolate. Buy on board experience is horrific, with little choice. Plus sales is done at incredibly slow pace. So, if yes I would in most cases recommend Lufthansa in Business Class, I must say their cabin experience in tourist class is below acceptable standards compared to what price you pay and this flight was no better at all!

✅ Trip Verified | Being in the upper deck of a 747 is always something special, even if Lufthansa’s business class seat is outdated. However comfortable seating and I had a solid six hours sleep on this 10 hours flight. Excellent crew in this flight, reasonable selection of drinks and good food.

✅ Trip Verified | First impressions "organised" professional BUT not so on board. It is promoted as a 4 star airline but the experience is budget. You pay for meals even on 3 hour plus flights but pay premium fare price. You get a small bottle of water and a small chocolate. On board, no attention to carry on board limits so later passengers lose out and told can have luggage stowed in cargo BUT no checking for batteries, laptops etc in the process. No assistance to find luggage space in the overhead lockers by my attendant. Told to find it myself. When I suggested the carry on excesses were an airline issue he dismissed the complaint. Not his problem. Collectively it is.​ Seating tight spacing for a large build nation's peoples. Boarding sequence good window seat, then middle seat then aisle. Some staff friendly and try to make it pleasant. I watched staff transacting a drink with the cart blocking the aisle while holding up a passenger who clearly urgently wanted to access the toilet, the staff only had to move half a meter forward but spent time ensuring the passenger knew they were "BUSY" and would finish the transaction before moving. The priorities are wrong if transactions are prioritised over customer service. I think that sums up the current ethos. Avoiding flying them in future.

✅ Trip Verified | I purchased a ticket for my Mom to spend Thanksgiving together from Berlin to Fort Lauderdale, with 1 stop in Newark. My mom came to the airport 2 hours before the flight but was not allowed on the plane because United and Lufthansa did not confirm something between each other. So, my mom missed her flight due to bad communication between 2 airlines-partners. Still dealing with this issue to get a refund or change the ticket. That is not professional at all. Lufthansa can't even find confirmation now even I have all emails from them confirming the flight.

Not Verified | I was greatly disappointed. The staff was good but the comfort level afforded passengers was appalling. The seats were sized to tiny bottomed people, with no thought to full figured people who seemed to be the majority on my flight. The distance between rows is ridiculous. There is insufficient room. The passenger in from of me reclined her seat totally and there was literally about 7 inches away from my face. I could not watch the screen because of the closeness and I could not pull my table down to the proper level. The Flight Attendant had to force the women to put her seat upright so I could eat. It was back down as soon as we were done. Getting up and getting out of the seat to the bathroom was ridiculous. And there were no individual air conditioning vents to adjust the temperature. The cabin temperature had one point had to be in the high 70s at least. It was singularly the most uncomfortable flight I have taken in 50 years. Very, very disappointing and did not start my long looked for vacation very good. Honestly I expected more from Lufthansa!