✅ Trip Verified
| Miami to Munich. How Lufthansa is a 5 star airline has always baffled me but this time I really got the confirmation. I will not blame them for the 3 hours we spent on the plane before departing on our outwards trip (MUC-MIA), there was heavy snowfall in Munchen and we had to wait for the runways to be cleared and the plane to be deiced. However, during those 3 hours there was no service at all. I wasn't expecting much, but a glass of water would have been nice though. Now, the A380s cabin is seriously outdated. And even though it's clear that the plane we flew on recently underwent a C-check, being repainted in the new livery, the didn't bother retrofitting the cabin, so you get a 10 year old in-flight entertainment system. The touch screen barely works, it's slow to respond and responds only to every 3rd of 4th command. And on the inbound leg (MIA-MUC) the control keys (volume, channel, reading lights) didn't work at all. The IFE also froze and reset several times. On the outbound flight some passengers had the IFE not working at all and although they announced on the PA systems that they reset it several times, it didn't solve the problem. We also landed with the cabin light on (they should have been turned down) due to the same electrical problem. The seats are quite uncomfortable and the pitch in economy is just bearable and there are large metal containers protruding in the leg area. I have flown on low cost airlines which had the same seat pitch. There were no amenity kits provided, which if I'm not mistaken, should be provided by a 5 star airline, even in economy (I have flown on ones that do). The food is also nothing to brag about, it's half decent but certainly expected more from such a prestigious airline. On our backward trip the crew arrived late (but again, not their fault since there was an accident and a traffic jam), however the boarding process was a total mess. People aligned according to their seat numbers, but then they decided to randomly close lanes and just board people wherever. There wasn't even a boarding announcement, just for first and business class. When they started boarding Economy and Economy Premium they just opened two random lanes. This meant that no one really knew what's going on and the random boarding made the boarding time unnecessarily long for such a large plane (people in the back which should have been first ended up waiting for people in the front to sit down, who should have been boarded last). The crew however is pleasant, smiles and does a good job. The pilots also seemed professional and seemed to have everything under control, despite quite rough turbulence at times. At least this time our bags arrived safe, this is a miracle for Lufthansa since they managed to break 2 trolleys on my previous flights. In conclusion, definitely not a 5 star airline and regret choosing them over the other 5 star airline with which I could have flown (despite the fact that my flight time to MIA would have been an hour longer since they operate from a different hub and would have had other connecting flights).