Ryanair

✅ Trip Verified | I flew with my 14-year-old daughter from Warsaw Modlin to London Stansted with Ryanair. The flight was scheduled for 7:25 AM. My daughter had a backpack and a small shoulder bag. At the gate, a Ryanair staff member told us her backpack was oversized. We immediately redistributed the items — I put some in my own half-empty backpack, and my daughter had to leave some things behind at the bin. Even after this, the staff insisted we had to pay £58 or we would not be allowed on the flight. The staff member was rude and showed no empathy or professionalism. I do not recommend Ryanair.

✅ Trip Verified |   I have been flying with Ryanair regularly since 2016 and have always used the same cabin suitcase without any issues. However, during my recent flight from Katowice to London Stansted (FR2472 on 7 April 2025), I was unfairly charged a gate bag fee of £72. My suitcase perfectly fit into the official Ryanair baggage sizer, as shown in the photo I presented to staff. Despite having Priority boarding and meeting all baggage requirements, I was pressured to pay, being told I wouldn't be allowed to board otherwise. The staff member refused to identify herself properly, only giving a badge number and her behaviour was unprofessional and humiliating. I submitted a complaint to Ryanair with photo evidence, but they refused to refund the charge, stating only that "any oversized bag is subject to a gate fee" — without addressing the fact that my bag was not oversized. Extremely disappointed with this treatment. As a loyal customer, I expected better. I hope Ryanair reviews this kind of behavior and improves customer service at the gate.

✅ Trip Verified |   Absolutely awful – unfortunately, as usual. First, an hour of waiting with no information whatsoever. Then finally an announcement that the plane is being changed – followed by another 15 minutes of complete silence. Eventually we boarded a different aircraft and took off over two hours late. My patience with this airline has run out – this was the last time I fly with them. The only real advantage is that they operate from Łódź, but that’s no longer enough to justify the hassle. The prices stopped being attractive a long time ago, and flying into Stansted means you still have to get on a train to get to London. Not worth the hassle.

✅ Trip Verified | The staff during our boarding from Stansted to Athens, made me pay for my baggage. If I didn’t pay she wouldn’t let me board the plane. My baggage was under the 10kg. (I had paid for 10 kg) It didn’t fit though in the measuring guide they have. I put out some clothes so that it would fit. She still refused. The suitcase fitted but she still persisted that I have to pay or the plane will leave without me.

✅ Trip Verified | Flew from Prague to Rome Ciampino (return) with both flights spot on time noting that both legs were fully booked without any empty seats onboard. No checked in baggage so headed straight to the gate. The Ryanair mobile App is helpful (apart from the nagging up selling but it's understandable). It's great boarding passes can be saved & viewed in Google Wallet. Boarding was managed well in PRG and CIA even with the full of passengers (with Prague being strict on carry on luggage sizes as some fellow travellers were being a bit cheeky). The cabin crew on my return flight were especially superb and professional with a smile. Both legs were on a Boeing 737-800s (I suspect there are no 737Max stationed in Prague). One had an updated interior with slim seats and notably much more comfortable (esp. Legroom) than the other, although both were in top condition (including cleanliness). This product is ideal + hassle free for quick flights around Europe.

✅ Trip Verified | Love Ryanair efficiency. Does what is says on the packet, nothing pretentious. Crew were great, and even managed to go down with aisle with the trolley on a 30 minute flight. My 7th flight with them, just wish they flew to Frankfurt they'd get all my euro business.

Not Verified | I have been a long term advocate for this airline. Not after this experience which was beyond shocking. One of the 3 toilets was shut as it contained bags of rubbish from the incoming flight and staff stored additional rubbish in the locked toilet at the rear. Not only grossly inconsiderate but not safe. Access to any toilet was blocked during most of the trolly service leaving long queues to use the only two bathrooms available one of which they then locked because someone had an accident. The conditions young cabin attendants on this flight were expected to work was shameful. If a parent tried to change a nappy of a child it would not have been possible as neither of the bathrooms operating had a child board. The plane was filthy and smell atrocious. Upside an excellent hard working crew.

Not Verified | Flew Ryanair last week to Tenerife. Baggage drop was a breeze as was boarding. Well organised. The flight itself was excellent operated by a fantastic crew especially the cabin manager who was friendly polite and professional. Wouldn't hesitate to use again.

Not Verified | I regret choosing Ryanair for my flight from Warsaw Modlin Airport to the Netherlands. Having flown with various airlines for nearly a decade without any issues, my experience with Ryanair has been deeply disappointing. Normally, I purchase my tickets well in advance and receive the necessary information and instructions via email a day before the flight. However, this time was different. Despite booking my ticket as usual, I arrived at the airport two hours before my scheduled flight only to be informed that I could not proceed without paying an additional $60 fee. I was shocked and utterly confused. When I asked the staff, they were rude, unprofessional, and failed to provide a clear explanation. They repeated that I had no choice but to pay the fee. It turns out this penalty was due to my not checking in manually at least 24 hours in advance, a requirement I was never informed about. This experience has left me extremely dissatisfied with Ryanair, and I will never fly this airline again.

✅ Trip Verified | They told me I could change my ticket, but Ryanair does not do refunds or credits. I would give them a negative -5 star review if I could. These are the pirates of the sky and now after my last interaction with them. I will never fly Ryanair again. I don’t care if it costs me 3 or even 6 times their airfare to fly with anyone else. My mother in-law has had a major stroke. I have 8 days before I was going on a flight with Ryanair. I spent 45 min waiting for someone to attend to me on the chat (complete waste of my time). So I went to my booking to change the tickets to a later date. The charges to change is more than the tickets I purchased. £45 per flight per change and the difference in the airfare. Now to be clear. I was changing my flight from December 2024 this year to March 2025. It is absolutely criminal and I have had enough. I am sharing this everywhere I can to save others the robbery from rip off artist that is RyanAir.