✅ Trip Verified
| London Luton to Vilnius. I rang Ryan Air a full 14 days before my outbound flight to let them know that I would not be able to travel after all due to family/personal reasons. As I had paid for their optional 'one trip travel insurance' I told them that I would be claiming my flight costs back via the insurance policy. To cut a long story short: I was told that Ryanair has no cancellation policy and that I would have to wait for at least 24 hours after my return journey and then phone Ryanair again to request a 'Did Not Show' confirmation letter. This will form step one in the insurance claim process. As my return flight was booked for 10th November I, therefore, phoned Ryanair 12th November. They told me they will email me the necessary 'Did Not Show' letter and that I can expect this in the next 8 working days. I said that this was a ridiculously long time to wait, particularly when the customer service agent said she could see that I hadn't used the ticket and would, therefore, be instructing the DNS letter to be processed immediately. When I asked what the procedure was once I had received the DNS letter she said she did not know but was sure that instructions would be included in the email. My issues are: I informed Ryanair 24th October that I would not be using my ticket but was told that I could not start to claim back my flight costs until at least 2 days after my return flight. This meant there would be an empty seat travelling to Vilnius 7th November and an empty seat travelling back to Luton on 10th November. As Ryanair confirmed there was no way of cancelling my ticket/seat then I must assume those seats were left empty! That sounds like very bad commercial practice - not something I would expect of a low cost/budget airline. Ryanair offers 'one trip travel insurance' at the time of booking and then cannot explain the procedure for making a claim against the insurance policy. They blame it on the fact that their insurers are a 'third party'! Check! The transaction was made between me and Ryanair and I expect Ryanair to be responsible. I now have to wait possibly another 10 days simply to start the claiming process - a process which I am still in the dark about. How much longer will this take? It's only when things go wrong, or are slightly outside the norm', that the 'you get what you pay for' adage comes home to roost!