✅ Trip Verified
| Madrid to Porto. Worst airport experience I've ever had. I will preface this by saying I checked in almost 24hrs before my flight and that I have only ever missed a flight once before and United airlines got me on another flight no problem, no fee. I understand that it's your responsibility to not "miss your flight" but when I arrived one rep tried to respond to my distress and I believed was berated by another worker in Spanish and then worker became rude to me, one word answers, pointing to arbitrary directions. The next person I spoke to was also rude, I asked about my options and was only given 100Euro exchange of flight option. I asked to speak to a supervisor who essentially threw a pre-written customer service paper at me. I explained that I would just like help and would prefer to do it at the airport. He walked away and I had to follow him and ask again for a number. He again was short and pointed in a direction just saying "there". At this point I was very upset because customer service usually responds with sympathy and kindness even if nothing can be done. I waited in line and the initial female I spoke to was avoiding me. I had to insist on receiving a number from the other male rep who reluctantly gave me an incorrect number and did nothing further to help me after I showed him it didn't work. I had to search up a correct number online and at least the rep on the phone was more reasonable, but I will never ever fly Ryanair again. The cheaper fees are made up in baggage fees. You are locked in once you make a purchase which was terrible because I would have rather paid 200 Euros extra to completely change to an airline that actually cares about their customers. Furthermore, I missed this flight due to confusion on Ryanair airs website and the language barrier. They should provide better instructions to the ridiculous setup at the airport, make it easier to find or provide a general direct address if possible! Lastly, they should actually try to help people and explain things in a reasonable way, preferably with more than one word answers. They're response was not due to language, they were rude from the boarding desk, to the help desk, and the supervisor was the worst of it.