✅ Trip Verified
| Edinburgh to Brindisi via Stansted. You can't pay for your baggage at the baggage check in. I arrived at the airport 2 hours in advance of my domestic flight from Edinburgh to London. I proceeded through the queue to check my baggage at the automated kiosk. I weighed my bag and received an error message. The attendant told me that I needed to go to the Ryanair check-in desk to check my bag. I did so, and the Ryanair attendant at the desk said she could not take my payment. She said I needed to go to the other end of the terminal to the Swissport Desk. I was already starting to worry about making it to the gate on time, but I didn’t have any choice but to follow the attendant’s orders. So I crossed the terminal and waited in queue at the Swissport Desk for 40 minutes with several other people who were in the same situation. Everybody looked angry and worried because there was only one agent handling customers, and she was moving very slowly. When I finally got my turn, it was too late. The gate had closed. When I told this to the slow attendant, she was exceedingly rude, remarking that I should have "spoken up" from the queue if I had an imminent flight. The problem was, every single person in the queue was in the same position that I was. Ryanair wasn’t letting anybody pay for their baggage at the baggage desk! Was I supposed to cut in line? Leaving on a later flight would've caused me to miss my connection in London, so I had to pay 70 pounds to take a train from Edinburgh to London so I could make the connection in time. Ryanair has repeatedly refused to refund me for the Edinburgh-London part of the trip even though their attendants were at fault. Adding insult to injury, they keep sending me form letters which pointedly ignore the substance of my complaint. Essentially, they blame me for not taking "a long security queue" into account. I never even made it to the security queue! I will never fly this airline again.