| Never again with Ryanair is a promise and a suggestion. It is a low cost flight company but we are not animals and even the animals should not be treated like they did with us. The day when this company will close down will be the best day for everybody. My last flight with them was very bad and unbeliveable. I departed from Naples to Bergamo where I had a stop and then from Bergamo to London Stansted. Unfortunately due to the very bad weather, the pilot has decided to land in Verona instead of Bergamo for safety reasons. My flight from Bergamo to London would be departed in 1 hour They have organized the transfer to Bergamo by buses (almost 2 hours) and when we arrived finally to Bergamo, my flight had already left. I went to the Ryanair's ticket office to ask to get the first flight to London Stansted. There I found the worst service ever seen: no customer service, no support, no understanding, crazy queue, only 2 desks and they called you by numbers. It Was a nightmare after a long day. When finally was my turn and together with passengers with my same issue, we have asked to get the first flight to London because was not our fault to have missed the flight. They replied to us that they would have inserted us in a waiting list and they have asked to charge 100 euros each passenger to get the first flight available that maybe would be departed even the day after. All of that without hotel, even a bottle of water. This is absolutely shameful! I really needed to be in London asap and I have decided to pay the fee and fortunately I got the next flight to London. Of course I am trying to get the refund with our solicitors and I will ask even the apologies from them. PS: The lady that works at the Ryanair point in Naples airport (Monday Morning 29th of October) should be fired and she need a very long training. She doesn't know at all what is and what mean the word "customer service". I repeat, never again with Ryanair.