Ryanair

Not Verified | I regret choosing Ryanair for my flight from Warsaw Modlin Airport to the Netherlands. Having flown with various airlines for nearly a decade without any issues, my experience with Ryanair has been deeply disappointing. Normally, I purchase my tickets well in advance and receive the necessary information and instructions via email a day before the flight. However, this time was different. Despite booking my ticket as usual, I arrived at the airport two hours before my scheduled flight only to be informed that I could not proceed without paying an additional $60 fee. I was shocked and utterly confused. When I asked the staff, they were rude, unprofessional, and failed to provide a clear explanation. They repeated that I had no choice but to pay the fee. It turns out this penalty was due to my not checking in manually at least 24 hours in advance, a requirement I was never informed about. This experience has left me extremely dissatisfied with Ryanair, and I will never fly this airline again.

✅ Trip Verified | They told me I could change my ticket, but Ryanair does not do refunds or credits. I would give them a negative -5 star review if I could. These are the pirates of the sky and now after my last interaction with them. I will never fly Ryanair again. I don’t care if it costs me 3 or even 6 times their airfare to fly with anyone else. My mother in-law has had a major stroke. I have 8 days before I was going on a flight with Ryanair. I spent 45 min waiting for someone to attend to me on the chat (complete waste of my time). So I went to my booking to change the tickets to a later date. The charges to change is more than the tickets I purchased. £45 per flight per change and the difference in the airfare. Now to be clear. I was changing my flight from December 2024 this year to March 2025. It is absolutely criminal and I have had enough. I am sharing this everywhere I can to save others the robbery from rip off artist that is RyanAir.

Not Verified | I upgraded my ticket during the booking process to include a cabin bag, paying extra for this service. Additionally, I was aware of the policy stated on the Ryanair website, which mentions that cabin bags may be checked in free of charge if the flight is full, and with my experience with other airlines where I could check in the cabin bag, I brought liquids in my cabin bag. To my surprise, at the counter, I was asked to pay an additional €37 to check in the cabin bag. This seemed unreasonable, especially since I had already paid for it as part of the priority package, which did not provide any tangible benefit. All passengers were still processed in the same flow and stood waiting together, with no apparent priority, in addition to the flight delay. In addition to the bug with the app where I couldn’t pay extra for the luggage that should have been checked in for free.

✅ Trip Verified | I wouldn't want to be a cheerleader for Ryanair. So many things can go wrong. But when things go right, as they did on this trip, I think it should be said that the airline provides a good service at a reasonable cost. Most of the annoying announcements have gone, and by paying a few pounds extra you can get a seat up front and take an extra bag on board. The cabin crew were efficient and friendly, particularly on the return flight, where they were smiling and looked happy to be there.

✅ Trip Verified | A mistake takes place and a booking is made incorrectly. Their app is not working and I can’t change the booking within 24 hours of the booking. Contact them and they are asking £93 to apply a change. Just book with an actual airline and do your self a favour. PS: a change in name costs £115!! Changing 7 letters on the system costs more that 2 flights! Absolute thiefs.

✅ Trip Verified | Every time they block me after I have made a booking - "Booked through a third party travel agent". Since when is Ryanair dot com a third party agent? And then you can never contact support, you have to go through verification and they keep insisting that the booking was made through a third party agent. There are 2 other things I will continue to complain about: carry-on size limit and legroom. They insist that your personal item has to be tiny, while the space under the seat allows for a much larger bag. And the legroom is getting smaller every year. I'm tall, but I'm also old enough to have stopped growing, and yet the legroom is getting smaller, to the point where I can't fit in the seat, I can only sit sideways, and I'm not even 2 metres tall. Unfortunately, sometimes there is no alternative. The price is no longer low, not really, just sometimes, if your flight is at 6am.

Not Verified | Totally incompetent. Delays do happen but failure to communicate and care is at the behest of Ryanair who clearly don't give a monkies. Only communication given was wrong and annoying based entirely on avoiding compensation. Their marketing strapline is a complete joke. Only positive was the pilot flying fast to avoid flight delay compensation!!

Not Verified | Horrible. Absolutely horrible. I’m a tall man, but no airline was as horrible as Ryanair. There is no legroom, as their specialized 200 aircraft have 20 more seats than a usual aircraft. Cramped as hell inside there. And the seats have so little cushioning that my back hurts. Made me feel sick. Only got this flight because it was the only available. Never again if its possible.

✅ Trip Verified | If there were ever a competition amongst airlines for worst value, Ryanair would take the crown. Consistently horrible experience with rude staff and overall quality. I understand that they are popular because of low prices, but in the end I doubt they actually offer the best prices after accounting for all the extra fees. After considering all of these additional fees charged on top of their standard fees, the cost is basically a premium economy class with a regular airline.

✅ Trip Verified | I arrived at exactly 1hr and ten minutes before the advertised fight departure time on a delayed flight at the bag check-in automated machines and by forty minutes before the original departure time. I was charged £75 for a late bag check in even though the flight was delayed. Ryanair are stressful. I recommend Wizz air to all Ryanair customers reading this who fly from Luton direct to Warsaw chopin. The ryanair automated bag check in did not work and would not scan my boarding card. The automated bag machine did not work. I was told they should have opened the bag check-in for me manually because the flight was delayed and I had arrived on time at the automated check in for a delayed flight, but they refused to open the bag check in.