Ryanair

✅ Trip Verified | Ryanair lost my luggage on a direct flight. I still have not received any information. Flight FR 8452 (Charleroi to Amman at 06:30 on the 6th of April, 2024). 1) The flight left approximately 45 minutes late. 2) Finally, the crew informed that the plane was heavy, hence the delay, "but a solution had been found". 3) Upon arrival, my luggage DID NOT ARRIVE. So was the solution removing the luggage of at least a dozen passengers? Looks like we will never know. Ryanair has failed to meet reasonable expectations of checked-in luggage (on a DIRECT FLIGHT) arriving WITH the passengers. I am well aware that at least a dozen more passengers on the same flight were victims of this utter incompetence. I have filed a report in the airport in Amman, filled in all the e-forms, tried the chatbot (useless), chatted to someone in FB Messenger (a waste of time), spoke on the phone to a RA customer service persons in Belgium (who ended up hanging up the call). Three days later, neither I nor the airport in Amman has received any information about the missing luggage.

✅ Trip Verified | Booked Basel to Dublin 11.10 6.4.24. Baggage Check in at Basel waste of 1h standing as always. Plane then 1h late due some spare part Reached Dublin late attempted to land twice. Storm Katrina. People sick on plane from violent turbulences, you have to ask for a sick bag, Ryanair sick bags stuck closed both ends, have to tear it open along perforated line. Plane diverted to Gatwick, took an hour to get there. Plane swarmed over by maintenance. Plane obviously had problem. Passengers dumped at Gatwick. Got an e-mail saying Ryanair was organising Rescue flight for people at Gatwick. Then mail 6.4.24 16:55 saying could stay at Sofitel North Terminal and to organise yourself if you want, but they were organising rescue flight. Never heard from Ryanair again and rescue flight after that. The Dublin plane we arrived on sent to Stanstead empty. Sunday 7.4.24 went back to Ryanair Information desk 09:00, they dont want to know you and they don't know what to do with you. They only want your money, but no problems. They promise to get you on next flight, but its overbooked and because you havent completed the Dublin flight in their system your name is blocked from being allocated priority seat on next flight, you're continuously last on the list to get on a overbooked plane, even though people are booking to to the last moment. The plane takes off, leaving people standing again, baggage has to be taken off again, everyone shrugs their shoulders and promises you seat on next flight that is overbooked. You are sent to information corner and have to call a number for someone to collect you and baggage and take you back out through security. Then you wait one hour for this person to arrive. Phone each 15min else they forget you. Different person each time. They take you out to Ryanair desk and they book you on next overbooked flight .. this lunacy goes on all day and they know exactly you will never get on that plane because there is no seats. In the end had to book €500 easyjet back home to Basel on Monday 8.4.24 because Ryanair was incompetent to help passengers. Passengers they had stranded! Ryanair Check in told us themselves, you can claim compensation for flight with other company, but Ryanair wont pay in the end. Only want your money, dont care about collateral. 5 day holiday, spent 3 days of it trying to get away from Ryanair mismanagement at Gatwick. Better pay proper ticket with real airline instead of Ryanair running up your costs of collateral they don't want to refund you.

✅ Trip Verified |   You get what you pay. Had overweight luggage and had to pay extra, which was processed efficiently at the check in, without too much fuss. Flight was uneventful with kind staff. Yes announcements on Ryanair can be a bit stressful as they have many things to tell and sell you, besides of course safety announcements, but if you bring some headset one can survive it very well. Ryanair is definitely not comfortable flying nor it is luxury, but it is cheap, safe and efficient. Often it is your fellow passengers making the trip worse.

Not Verified | Very cheeky check-in system: this did not happen to me but happen to someone queued before me. He missed the online check in window (free online check-in 2 hours before the flight) and was asked to pay £50 to check in. I think he decided to miss the flight. Very dirty seats: my row was full of crisps and the floor had chips and obvious ketchup stains. It reminds me of late night bus. Not what you would expect for an airplane. Poor communication: the flight was delayed for almost an hour, during the whole time there was no explanation. I think passengers deserve to know the reason.

Not Verified | Terrible customer service. Handling in Marrakech with Swissport that randomly abuses travelers and Ryanair ignores it. We hire a round trip with a 20 kg suitcase to check in. We were three. We check the suitcase in Menara 2 hours before the flight. We ask about checking in a rug wrapped in a cylindrical package 40 cm long and 23 cm in diameter and we are told that we can take it if we want as hand luggage because it meets the measurements. Once at boarding I carry a small backpack and the package and a Swissport worker approaches me asking if I have priority. I tell him no but that there are 3 of us and only two bags of permitted measurements. From there a surreal and unpleasant situation. They shout at us, coerce us and leave us aside. We try to finish it but either they don't understand us or they don't want to understand us. They shout us aside and tell us we can't fly. We tell them that we pay whatever it takes and they close the door on us and tell us that we are staying in Morocco. My daughter crying. In the end they agree to us giving them the VISA and they charge me what they want without giving me any receipt. They told me that they charged 50 euros and after checking it they charged me 70. They let us board because a Sevilla FC player came in behind us. Complaint upon return to Ryanair. At the Seville Airport the Ryanair workers agree with us and apologize. In the complaint on their website they lie saying that they charge me for checking in the suitcase out of time. The worst thing is not the money, it is the helplessness and the bad time they have put my family through. Shameful. Pésima atención al cliente. Handling en Marrakech con Swissport que abusan se manera aleatoria de los viajeros y Ryanair se desentiende. Contratamos ida y vuelta con maleta de 20 kg para facturar. Éramos tres. Facturamos la maleta en Menara 2h antes del vuelo. Preguntamos por facturar una alfombra envuelta en un paquete cilíndrico de 40 cm de largo y 23 cm de diámetro y se nos indica que podemos llevarla si queremos como equipaje de mano porque cumple medidas. Ya en el embarque llevo yo una pequeña mochila y el paquete y se me acerca un trabajador de Swissport preguntando si tengo priority. Le digo que no pero que somos 3 y solo dos bolsos de medidas permitidas. A partir de ahí una situación surrealista y desagradable. Nos tratan a gritos, nis coaccionan y nos dejan aparte. Intentamos acabarlo pero o no nos entienden o no nos quieren entender. Nos ponen a gritos aparte y nos dicen que no podemos volar. Le decimos que pagamos lo que sea y nos cierran la puerta y nos dicen que nos quedamos en Marruecos. Mi hija llorando. Al final acceden a que le demos la VISA y me cobran lo que quieren sin entregarme ningún recibo. Me decían que cobraban 50 euros y me cobran tras comprobarlo 70. Nos dejan embarcar porque detrás entraba un jugador del Sevilla FC. Reclamo a la vuelta a Ryanair. En el Aeropuerto de Sevilla los trabajadores de Ryanair nos dannla razon y piden disculpas En la reclamacion en su web mienten diciendo que me cobran por facturar la maleta fuera de tiempo. Lo peor no es el dinero Es la impotencia y el mal rato que han hecho pasar a mi familia. Vergonzoso.

✅ Trip Verified | Luton to Faro and return Faro to Luton 10 days later. I try not to fly Ryanair, but in this case they flew to the Airport nearest to my accommodation, and at a reasonable (no low cost!) price. Outward flight uneventful - usual cramped and hard seats but at least the third seat unoccupied so some movement possible. No food or drink or scratchcards purchased. The return to Luton was delayed 4 1/4 hours. To Ryanair's credit, we were kept informed by emails at regular intervals - the delay was, apparently, caused by fog or weather of some sort (presumably at Luton). Just as well as no Ryanair support anywhere. So, of course, as it's weather, we aren't entitled to any compensation. Then we get an email saying compensation claims under EU261 must be made via their online form - can't be weather, then. We board, and the Captain advises that it was a mechanical fault, and we were in a replacement plane flown from Dublin. So on our return we completed the Ryanair online EU261 claim form, and sent it off. We await a response but are promised one within 7 working days. We shall see. Will I fly Ryanair again? Only if I absolutely can't fly with anyone else.

✅ Trip Verified | Very bad airline. I spent 100 pounds check in because I couldn’t check in online. Another 70 pounds to check in luggage. However, I don’t have time to board the plane in 20 mins because I had to go through a long line of security. In the end, the flight gate was closed, I missed my flight. No money is refunded at all. Not recommended to non European traveller who doesn’t know their policies. And it turned out the flight wasn’t cheap at all.

✅ Trip Verified | When things go wrong with low-cost carriers, it can be awful. But I think it is worth saying how well things go most of the time. My return flights from London to Sofia last week cost £62.07, including charges for seats up front, but not priority boarding. The planes were clean and pretty much on time. Not surprisingly, the aircraft were packed, and the flights were hardly fun. But they were less unpleasant than I remember from years ago with Ryanair, when noisy bugle calls and admonitions to buy lottery tickets were among the distractions. If Ryanair would only start selling Champagne on board alongside the Prosecco, I'd be almost happy.

Not Verified | I contacted Ryanair before my planned flight. The reason I am trying to contact the airline is that because of unforseen circumstance and sudden surgery I am not able to fly as planned and was urgently transported to Poland. The Ryanair form has the option of refund in case of illness and my illness is also mentioned on the form options but after a long time of contact with Ryanair and explanations and sending the same requests via live chat, emails and form (which eventually didn't work) I managed to get the response from English customer service with the information that I am not eligible to get a refund. I bought a ticket with checked in luggage. I informed the airline immediately but customer service didn't treat my case seriously and it took about a month to get in touch with somebody. Only today when I contacted live chat again I learnt from the consultant that my case is being verified again but the lady said it will be probably negative. In the airline policy it's clearly mentioned that the refund is applicable in certain situations like serious illness and the need of surgery. I sent all the details and doctor opinions and I was informed I can pay a penalty and reschedule a flight for 45 euros. It was not explained why I am not eligible to get a refund despite the fact that the Ryanair's policy is clear. It seems that the Ryanair's policy is not applicable in the same way to all the clients and there's no explanation and contact from the site of the customer service unless you constantly keep trying to ask and send messages. The live chat is also very limited and the consultants say they have no information in this matter. A very bad experience I don't recommend flying with this airline.

Not Verified | Dear Fellow Travelers, I feel compelled to share my recent experience with Ryanair to alert fellow passengers about the challenges they might face. Please consider this a word of caution before booking with this airline. On December 2nd, 2023, I was scheduled to fly from Oslo Torp to London Stansted on Ryanair flight RK33. However, what followed was an unexpected and frustrating 5-hour delay. Throughout this ordeal, communication from Ryanair was virtually nonexistent. Passengers were left stranded, confused, and desperately seeking information. Despite my repeated attempts to seek compensation in accordance with EU Regulation (EC) No 261/2004, which clearly outlines passenger rights in such scenarios, Ryanair was dismissive of my concerns. Their responses were generic, devoid of empathy, and offered no meaningful resolution. It's worth noting that Ryanair also insisted on compensating passengers for food and drinks purchased during the delay. However, it's important to highlight that the options available at the airport were severely limited. Hot food or drinks were simply not accessible, leaving passengers with no viable alternatives other than a vending machine. I share this experience not out of spite but as a plea for better treatment of passengers by airlines like Ryanair. As travelers, we deserve transparency, accountability, and respect. I encourage you to weigh your options carefully before booking with Ryanair and to share your own experiences to help others make informed decisions. Let's advocate for better service standards together. Warm regards.