“Very pleased”
Peter Kutney (Canada)
Not Verified | Very pleased. Our flight was on time, and the aircraft...an A321 Neo was lovely. The seats had extra padding and comfort...much better than those than recaro seats. The inflight entertainment system was superb. Flight attendants were very nice and attentive.
Aircraft | A321 neo |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Seattle to Fort Lauderdale |
Date Flown | January 2025 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
“She never asked where I was hit”
Cheryl Cooper (United States)
Not Verified | I was on a flight from London to Boston on October 28, 2024. Upon entering and putting my carryon in the overhead compartment, I was having a bit of trouble. Shortly after a kind gentlemen came to assist and has he helped me push my bag up a walking stick came out of the compartment and fell to the ground. At that time I heard the flight attendant who was standing across a row of seats watching. She then said put the stick back when were done. As we continued to push the bag in another walking stick fell out but this time it hit me just a millimeter of an inch below my left eye. As the bag was in the compartment and I put the sticks back she then asked me if it hit me and my reply was it absolutely did. She then responded that's why you need to look. I can tell you that neither the man who assisted me or myself was able to see any walking sticks. She just stood there to make sure we put them back. Why was the walking sticks right in front of the bag it should have been positioned behind or on the side of it. I then realized that she must have assisted in placing them there. She never asked where I was hit or if I was ok, she never wrote up an incident report although I don't know the procedure on these matters but I would presume that it should have happened. She just proceeded with her tasks. As a result I had bruising under my eye. I contacted Delta to complain and their response was we can offer you a $150 compensation. My response was that the compensation does not equal the injury. I then filed a complaint with the FAA who then forwarded it to the DOT. I have had several back and forth emails on this matter and still they will not budge. I don't even know if they have questioned the flight attendant. Part of an email said and I quote "We strive to provide amore positive experience the next time you fly with us". Ordinarily I would not ever fly with them again but if they want to change my perspective on their airline then they should offer me a free airline ticket to wherever I want to go. What would it really cost them to offer me at least that especially where they may be empty seats on the trip. This email came from a DOT specialist. She was the last email I received and she offered me $150 voucher. SMH. My trip began from Johannesburg, South Africa to London which when I arrived at the London terminal the Virgin Atlantic Ticket Agents said I had to wait for Delta Representative to check in who never by the way showed up and after waiting about 45 minutes the Virgin Atlantic ticket agent had to check us in. Yet another point of frustration with Delta.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | London to Boston |
Date Flown | October 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
“They accept no accountability”
S Vincent (Canada)
✅ Trip Verified | Our flight #WS8209 (operated by Delta) was scheduled to leave Fort Lauderdale for Atlanta at 1:34 pm. It was announced that it was delayed 10 minutes, then another 30 minutes and finally cancelled - no reason given. I and my husband and 2 daughters scrambled to find another flight with no assistance from Delta or WestJet staff. After a few hours, we managed to find flights but not on the same plane. I complained via email to Customer Care, Delta Air Lines who offered as a "goodwill gesture" to email each of us a nominal credit voucher within 24 hours. Never happened. I sent several emails each being acknowledge by a different Customer Care Agent. Delta Airlines offer no compensation for cancelled flights, passenger inconvenience, etc. They accept no accountability for this and simply don't care. They just apoligize. Avoid using Delta Airlines.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Fort Lauderdale, Florida to Atlanta, Georgia |
Date Flown | March 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"will never fly with Delta"
Intekhab Alam (United States)
✅ Trip Verified | Upon arrival for my flight from JFK-BUF on January 19 in terminal 4 the display board kept on showing “On time”, despite the fact the flight was canceled. Upon checking with the agent, I was offered another flight after a week, which was impossible for me to take. I couldn't believe they wanted me to stay in New York City for one week, even though I live 370 miles away in Rochester NY? Even when I checked the flight status after a day on Monday January 20, it was still showing “On Time”. How was this even possible? What an inefficiency. For this cancellation and misleading information of flight being “on time”, nothing was given to us as compensation or absolutely no assistance was provided to me. They simply lied and blamed everything on "weather" to shrug of their responsibility. The agent at the airport was rude and condescending. It has become a norm that all airlines blame weather to avoid paying any compensation. I sent several emails via their online feedback form. No response. I called and waited for 3 hours. They told me to write the complaints via feedback form. So, I am going into an unending loop. All in wall I will never fly with Delta.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | New York to Buffalo |
Date Flown | January 2025 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
“Delta refused to cover any expenses”
G Patricia (United States)
Not Verified | I am unsatisfied with my recent experience with Delta due to the significant inconvenience and financial loss I faced after my first-class flight was repeatedly delayed and ultimately canceled. Despite being promised accommodations if the flight was canceled, Delta later refused to cover any expenses, leaving me to arrange alternative travel at my own cost. Additionally, I paid $1,067 per ticket for first-class seats but was forced to fly economy in separate seats at the back of the plane with a layover. The refund I initially received did not fully cover the fare difference, and after escalating my claim, I was only offered a partial refund and a travel credit instead of the full difference in price. The lack of proper compensation, clear communication, and accountability made this experience frustrating and costly. While I appreciate the customer service team’s willingness to escalate my case, I am still waiting for a fair resolution. I hope Delta will do the right thing and provide the appropriate refund.
Type Of Traveller | Family Leisure |
Seat Type | First Class |
Route | San Antonio to Boston |
Date Flown | December 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"unfriendly airline to travel with kids"
Laura Foolchand (New Zealand)
Not Verified | I have given my stroller at the gate is it s nowhere to be found. Unable to contact anyone, just auto emails. LAX airport agent were unhelpful, on board agent were rude and on their phone most of the time. I travelled with 2 kids and it is the most unfriendly airline to travel with kids. I was next to another family that had the same feeling.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Auckland to Paris via Los Angeles |
Date Flown | January 2025 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
“Delta has gone downhill in service”
J Trembach (United States)
Not Verified | No free wifi. No in flight entertainment. Under maintained and unclean planes. In the past 8 years Delta has gone downhill in service. You get more entertainment on United Airlines. Yes it flys but it lacks entertainment and cleanliness as others. Fix this or decrease the charge.
Aircraft | E170/E175 |
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Columbus to New York |
Date Flown | January 2025 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"Terrible experience overall"
Justin M Mejia (United States)
✅ Trip Verified | Took Delta for the first time for international travel to see my partner, who is deployed overseas. We're both military, so I'm used to bad flights but Delta really lowered the bar beyond my expectations. From PDX to ATH, had a transfer in CDG, first flight delayed, causing me to miss my transfer with a 10 hour layover. Large bag arrived damaged with tears. Heading back home to PDX, first flight was delayed almost making me miss my transfer. Arrive in SEA just to find out my bags are still in AMS and won't receive for a couple days since it's international. I packed for two weeks, so I have a decent amount of things including items required for work. Never had issues like this before with any airline until now. Terrible experience overall.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Amsterdam to Seattle |
Date Flown | January 2025 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"bad and poor service"
G Bardon (United States)
✅ Trip Verified | On December 23,2024 my husband and I flew on First class Delta Airlines flight number DL0466 from Las Vegas to Atlanta. We were absolutely surprised and disappointed by the bad and poor service we got during this flight. The journey start with the boarding, the 2 flight attendant who worked at the front of the airplane (first class) were busy chatting laughing and using them private phone instead being present at door greeting the first class passengers try to make any eye contact or just smile as they expected to do I believe. Since those 2 flight attendants were so busy with them private stuff we didn’t get any pre departure drinks or even get asked if we want something to drink besides the 2 little bottles of water placed on the chair tray. Unfortunately the meals service took so long but right after we got our meals. Finally the 2 flight attendants went to the galley closed the curtain behind them and hide there the entire flight! Since we were sitting at 1A and 1B we could hear them them laughing and talking loudly behind the closed curtain, they completely ignored my request for extra water and only after 6 times ringing and waiting almost 15 minutes for some attention. The flight attendant approached with bad attitude by asking what do you want, no smiling no say sorry or any explanation why I need to wait so long for water so i can eat my meal. Finally I got my water but they run back to Galley closing the curtains and continuing talking and laughing . Both food trays left and didn’t get picked only few minutes before we start the decent, when we deplane my husband asked the flight attendant why you are so upset this is Christmas. She just looked at him had nasty face and didn’t say anything or apologize for the bad service we got. You cannot imagine how we got upset getting this kind of low class service, flight attendants who being so rude, especially after buying full price first class for our anniversary. Very sad to see how Delta airlines trust and believe they signing and trust those flight attendants will be the face and the ambassadors of Delta Airlines in the sky. But they just being rude, lazy, and providing the most bad service and experience I ever got on one of my flights with Delta Airlines.
Aircraft | A321 |
Type Of Traveller | Business |
Seat Type | First Class |
Route | Las Vegas to Atlanta |
Date Flown | December 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"Logan is a horrible airport"
G Markes (United States)
✅ Trip Verified | Eighth time leaving Boston for TPA this year. Not once did we leave on time. Logan is the worst airport I have been to, with Delta’s experience at this airport being the worst. I travel all over, and Logan is a horrible airport.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Boston to Tampa |
Date Flown | December 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |