✅ Trip Verified
| Detroit to Calgary via Minneapolis. Due to poor road conditions, no drivers were willing to take me to the airport for my early morning flight despite trying Lyft, Uber, and calling every taxi company in the area from 4 AM until after 6 AM. When someone was finally willing to take me, it was too late and I missed my flight. Upon I arriving at the airport, I told a customer service agent I missed my flight and don't know what to do, and she immediately was very kind and comforting. She directed me to a desk and reassured me it would be sorted out. The agent at the desk was extremely compassionate, and despite the fact that I had only paid for an economy fare ticket and did not purchase the flexible fare, he did not charge me for changing my flight and got me a seat on the next plane. He also kindly reassured me that everything would be fine and I would be able to get home. I was the last one to board the plane and it departed right away. I am so thankful that they waited for me and that they were so kind as to not charge me again. They were within their rights to charge me again, but they treated me kindly like a person rather than just another source of profit. Great service, friendly and kind agents, big fan of their in-flight entertainment system as well as the free wi-fi for in-flight messaging purposes. I also like that they still give both cookies and crackers on the short flights, whereas other airlines I've flown with only offer beverages now. The only downside is the seat cushions are not well padded in economy, but you get what you pay for. I have rarely flown with Delta in the past, but I would definitely fly with them again.