Delta Air Lines

✅ Trip Verified | I was denied my pre-booked window seat and forced to sit in the middle seat between 2 obese men. The man assigned to the middle seat was moved to my seat. I had no room to move. After a couple hours I became dangerously overheated, began sweating profusely and nauseated. I got up to use the restroom and ended up fainting, falling backwards, injuring my head and neck. I couldn’t safely get up for 20 minutes or more. I was placed back in the same seat for the remaining 7 hours, unable to safely use the restroom. Delta denied responsibility. Stated initially I want on the flight despite hundreds of witnesses. Even the captain was informed. They then stated they had the the right to deny passengers their seats for any reason, even if it results in bodily injury. They also stated they checked the seating logs and determined there were other women on the flight seated in window seats, therefore it was not discriminatory. I was of similar size of the man that was given my seat. My injury required medical attention and therapy. Delta offered me a $100 flight coupon for my “inconvenience “. I was flying alone internationally, I am 60 years old. I am fearful to ever fly alone again.

Not Verified | Customer Service went over and beyond to help us to make sure are flight linked. Including everything else to make things go smoothly. Beyond Grateful, God bless you all that do customer service in and out each day! HAPPY HOLIDAYS AND a HAPPY NEW YEAR !

Not Verified | Delta Air Lines 12 hours from Sydney - LAX and 229,000k SkyMiles to upgrade: - power does not work - recline does not work - Wifi does not work - Audio does not work - Allergic to all 3 of the meals and no alternatives My recompense? 30,000k miles. Never, ever again!

Not Verified | We flew Delta from NYC to Rome and paid to be seated in Comfort Plus as it was an 8 hour flight and thought it would be worth it. Upon settling in, I noticed my screen was not working at all. My husband tried his and there was no sound as the headphone jack was damaged. We alerted the flight attendant and nothing happened. After 3 attempts one finally tried to reset mine, unsuccessfully. The flight was full so we had no option but to sit in our seats and be the only people on the flight that had no way to watch a movie or follow our route for 8 hours. So much for “Comfort Plus” and the high price we paid for the services we didn’t get. After our trip I tried to reach out to Delta Customer Service. It took 2 hours to reach a human only to be informed they no longer have a live person to talk with and the only route was online which got me nowhere with their “Chat”. I tried several times to file a complaint but my responses were not in the field of answers. I finally was able to file a complaint by not answering questions on the form and got an email from a human that I could now email back and try to describe our experience. Why would they think we’d ever fly with them again as there is the chance that the seats we are assigned could have non working monitors and electronics? What other equipment isn’t working on their aircraft?

Not Verified | Our plane left Spokane late, and we missed our connecting flight. We were told to go to the Delta help desk. There has been no one here for forty-five minutes. It is very frustrating! There is a line of people and not one worker trying to help, or get help. Come on Delta! Can’t you do better?

Not Verified | On an international flight with Delta, I was refused my pre-booked window seat and placed in a middle seat between 2 obese males. My seat was given to a man to fly comfortably and I was made to fly in his seat, without leg or armroom. A few hours into the flight I became severely overheated, began sweating profusely, and felt nauseated. I got up to use the restroom and ended up passing out cold in the middle aisle. I was only able to get safely up after 20 minutes. I was placed in the same seat without assistance to the restroom. I am a 60 year old women, it was a 9-hour flight, and I myself am not small. In the subsequent fall, I injured myself, requiring nearly 3 months to recover. Delta refused any responsibility or compensation. They would not even refund the cost of the flight. Their representatives first denied I was even on the plane despite a boarding pass and over 300 witnesses. They have also stated they did not discriminate because they had checked and other women were not denied their window seats on that flight. They stated they are able to move you from your seat for any reason, even if it results in injury to the passenger. They stated if I had purchased a first-class ticket perhaps this would not have occurred. Trying to deal with the second-largest airline in the world is impossible. They do not follow international regulations designed to protect passengers and they set up an impossible system when seeking compensation. shifting blame to their partnering airlines, despite being on a Delta flight, with Delta employees. I have had to speak with over 12 employees, supervisors, and others and received only stonewalling, the denial of responsibility, and a lack of any respect, follow-up or concern.

Not Verified | We had a great experience on Delta. We had a flight diversion due to low visibility. I felt that the pilot made the right call to not land the plane on a dark foggy runway.

✅ Trip Verified |   I simply requested a glass of wine during the in-flight service, and to my astonishment, I was flatly denied, with the crew member condescendingly explaining that wine was a privilege reserved for first-class passengers only. This bewildering policy was apparently due to the 'short-haul flight' rule. This sparked a heated debate, during which I felt an unprecedented level of disrespect as a paying customer. Every other airline I've flown with has offered this basic courtesy, often complimentary. I am disappointed and disheartened by Delta's disregard for passenger satisfaction. Their staff's dismissive attitude left me feeling belittled. Fly with Delta, and prepare to be overlooked and undervalued. I certainly won't be making that mistake again.

✅ Trip Verified | We had landed in BOS heading for the gate. Plane stops, pilots comes on the intercom sorry for the delay, waiting for another plane to leave the gate. No worries. A young woman and her child get up to use the bathroom, they were seated right in front of me. They were allowed to, no problem. I figured, ok I guess that's acceptable. Get up to use the bathroom myself. The flight attendant aggressively demands I return to my seat immediately. This was not a polite nor friendly tone of voice I was greeted with. Where I take issue, is that even though I was standing two feet away from him, he announced this into the intercom to the whole plane. I asked him if he knew he was scolding me over the intercom and he said yes. I returned to my seat through the humiliating stares and laughs of the full plane. I returned after we were at the gate to use the restroom, and extended him the opportunity to apologize which he did not take. I feel that I have the right to privacy in the event a flight attendant needs to give me instructions, especially when Im standing two feet away from them. I had zero interaction with this young man until that moment and provoked him in no way, but felt he punitively used the intercom against me in that moment for no justifiable reason. I filed a formal complaint with Delta and their very tepid response was essentially "oh sorry about that." I paid for that flight and felt attacked

Not Verified | Delta used to be great, but have really cut back their service offering. Multiple times I've been booted from a window seat in coach and "upgraded" to a middle seat in economy+ for a 5 hour red-eye booked flight where they were unable to reverse it. Ive had =baggage handlers go through my bags, lose my bags, break my luggage, and am currently sitting on the line with customer service for 2 hours still giving them my flight information after being routed to 4 different representatives. I could have spent less time driving across the country. Not much difference between Delta and Southwest these days, so might as well save a few bucks with another airline. Two hours sitting on hold and I decided to use this time to write my first ever review of a business. Side note: the level of DIY "self service" has also become ridiculous.