✅ Trip Verified
| Overall summary: 1) Terrible cabin service especially on Abu Dhabi-Belgrade sector cabin service ignored passenger safety (details below). Cabin service on Kochi-Abu Dhabi and Belgrade-Zurich medicore. 2) Ground support at Abu Dhabi terrible. 3) Food lousy. 4) Outbound trip on Etihad - Zurich - Abu Dhabi cabin crew rude and unhelpful. Food lousy. Details: 1) Airline landed in Belgrade and was still taxiing. Passengers were opening overhead compartments, pulled out luggage and left on aisle, leaving door open. Many of them were standing on the aisle while the crew hardly bothered to stop them. They were busy talking to one another. Shocking behavior by cabin staff. Additional hospitality notes: None of the cabin staff could barely crack a smile - perhaps they were afraid their make up would crack up or a few teeth might fall off? 2) 1h connection at Abu Dhabi to catch flight to Belgrade. Huge queues at airport to clear security and to get to gate which was very far. No ground staff to assist getting through security. Some of us shouted for help before someone came to lead us through to the front of queue. But still we had to run (2 little kids + 2 adults) to make it to the gate (had to reach gate 41 from gate 57 or so). Imagine the plight of elderly or those with kids? 3) I ordered Asian vegetarian. Food was under-cooked, unpalatable, devoid of any thought into what was thrown in. Even a roadside shop in any Asian country will give you far better and tastier food. Simply unacceptable. 4) Outbound trip on Dec. 15 Zurich-Abu Dhabi - Cabin staff were rude! When we asked for water they took a very long time to assist. There was no smile, warmth or a sense of hospitality. Food was as bad as explained in (3) - identical food. Overall - terrible airline to fly. Unless one is interested in cheap tickets I would not fly this airline. I would also not transit through Belgrade airport. The transit desk in Belgrade (Air Serbia operates on behalf of Etihad from Belgrade-Zurich) is under trained. They could not understand that our residence card for Switzerland was equivalent of a visa and held us for over 30 minutes, until a very senior supervisor had to come and explain to them. None of the transit desk staff knew what the card meant, whereas every other major European city knows exactly what it is.