Etihad Airways

✅ Trip Verified | My flight was from Dublin to Mumbai via Abu Dhabi. Due to a delay in Dublin, I missed my connecting flight. The airline offered accommodation and booked me on an alternative flight the next day at 14:00, whereas my original flight was at 21:50. The staff took my passport to process my visa and told me to wait for six hours before they could arrange accommodation. This has been a terrible experience with Etihad, and the staff were rude and unhelpful. Traveling with Etihad was my biggest mistake; it was my first and last time flying with them.

✅ Trip Verified | I have never experienced this bad customer service like this trip with Etihad. First, it took them two hours to just check us in, as a supposedly sophisticated international airline they seemed to weirdly lack the experience in dealing with some nationalities. Second, they rescheduled our flight for 6 hours later than original, so now we have to wait 9 hours at the airport overnight with no proper service what so ever, not even a lounge nor a place to stay, no nothing. All they could say is that we can rest at gate E for the next 9 hours! I shall never fly with Etihad again. Neither recommend.

Not Verified | A Fruit Platter had been ordered by my daughter. However, I switched seats with her as she wanted the window seat. The steward refused to offer an alternative to me and said I cannot any meal from the menu card and only if there was something left over after 3-4 hours could he give me something. My daughter slept and did not eat anything! He did not take any order or offer an alternative. After 7 hours into the flight a stewardess (not the steward) came and asked "maybe you want something". I felt disrespected and ignored. And then I had lost all appetite.

Not Verified | I recently experienced a deeply disappointing journey with Etihad Airways on my flight from Adelaide to Brussels on September 19, 2024. My trip was marked by significant issues that left me frustrated and dissatisfied. To begin with, my baggage was lost during transit, which contained three crucial conference posters I needed for an international conference the following Monday. Not only did the posters fail to arrive, but I received confusing emails indicating they were supposedly arriving at different airports and at various times. This lack of clarity was incredibly stressful, forcing me to incur unexpected costs to print the posters again. I submitted a claim online for reimbursement, but I have yet to hear back from Etihad regarding this matter. Adding to my frustration, my return flight was delayed, causing me to miss my connecting flight from Sydney to Adelaide. While transiting in Abu Dhabi, I inquired about this delay, hoping for assistance. Unfortunately, the Etihad staff were unhelpful and insisted that the flight between Sydney and Adelaide was the responsibility of Virgin Australia, which I found to be inaccurate and misleading. Also, when enquiring Etihad air hostesses about the possibility of giving priority to disembark to customer with connecting flights, they said that they were unable to do so and that many people on the flight were having the same issue and were unable to give any priorities for early disembarking to anyone. This lack of accountability only added to my frustration. Eventually, I had to call my work travel agent, who were able to book me another flight with Qantas. Neither Virgin Airlines or Etihad were able to provide help get me into another flight as a direct result of a flight delay from Etihad. I submitted a complaint to Etihad and asked for a refund of this new flight, which should have been done by Etihad, but unfortunately I have not heard back from them, yet. Overall, my experience with Etihad’s customer service was far from satisfactory. I encountered rude and unhelpful staff, both in person and over the phone, where my calls were abruptly ended rather than addressed. I sincerely hope that Etihad takes this feedback seriously and implements improvements in communication, responsiveness, and customer care. Enhancing these areas would greatly benefit future passengers and help restore confidence in the airline.

✅ Trip Verified | In more than 50 trips, I've never received a worst treatment in terms of customer service but left alone, in an intermediate country during a stopover. My initial flight from Pune to Delhi never reached Delhi due to bad weather conditions but landed in Lucknow with the consequent miss of the following segment. Eventually Vistara re-booked this flight the bery next day. Once in Abu Dhabi, where I was supposed to do a 2 nights stopover, as sponsored by Etihad itself, I've found that by rebooking the flight, my reservation for the final destination, Abu Dhabi - Rome Fiumicino has been cancelled! After calling both the customer service numbers in Italy and Abu Dhabi, I've been told that it was impossible to restore my reservation because the flight, a flight which was confirmed until 24h before, was fully booked and they could place me on the following flight in 5 days time. Furthermore, the eventual hotel stay was supposed to be paid in advance by myself and eventually submit a refund request. In the meantime, while trying to insist with the customer service that finding myself a hotel room with such a short notice, in a foreign city, where I was travelling alone, wasn't acceptable, I checked on the Etihad website and was able to book the exact same flight (1350euros). This was the flight the CS said was fully booked. Nevertheless, I've been accused of a No Show thus all customer service officers were impossibilities of placing me on the return flight under initial booking reference until less than 48hours prior my return flight. The lack of professionalism of Etihad stroke me and risked to leave me alone in a Stopover city for 5 days, forcing me to pay for an extra flight, pay also the cancellation fees for the flight I also, in the meantime, purchased with another company for the 25th of August. I would also like to highlight that, I opened the 1st claim in August and still didn't hear back from them altough the customer service comunicated that a feedback shall be given within 28 days.

✅ Trip Verified | Horrible carry on baggage policy. The combined weight of laptop bag or backpack or purse and a carry on bag can’t exceed 15 lb. How can you bring anything onboard when the weight of empty bags itself will be like 5-7 lbs. When flying from US to India I didn’t have the issue with Carry on bag weight. But when returning from India I wasn’t allowed to carry more than 15 lbs combined carry on weight. The ticket had mentioned that only linear dimensions are restricted but not the weight but Etihad staff didn’t listen to me. I had to leave 6 lbs of weight behind. Such a horrible airline which doesn’t honor its own policy per the ticket issued. Avoid it at all cost.

Not Verified | Flight was delayed 2.45 hours. After arriving early from NYC total layover time at the airport was 3+ hours, no information provided. Gate changed twice, so run around in the airport. Terrible 1st experience with Etihad. Contacted airline and they did not offer anything but the new gate number. Missed my ride in Delhi.

✅ Trip Verified | Abu Dhabi to Jeddah on 27th September 2024/ 2.05 am. The Aircraft was decent, food was delicious, but the crew was the worst. A passenger wanted to go to the washroom while the attendant lady cleared the food trays. He was waiting for some time and then he asked the attendant he needs some space to go to the washroom, then she replied we’re busy sir wait for some time. Then he waited for like 3 mins and asked again then she replied again with an irritated voice “ we’re still busy sir wait, then lastly he asked again , then she gave him some space, and uttered something seeing the passenger from the back. A passenger pressed the call button and the air hostess reached to the passenger after 9 mins, which I believe is a very long time . And when the button was already pressed another attendant passed it and went to the front without even noticing it, maybe she ignored. Drinks were not offered for everyone.

✅ Trip Verified | This airline has sadly gone cheap. I flew with Etihad twice previously and they had modern planes with passenger-friendly policies. Now, the planes are dated and they do everything they can to get a few extra dollars from you. I had advance seating options, but these were changed at the last minute. Also, with my ANA star alliance Gold status, I was previously given benefits, since ANA was a “mileage partner”. This included priority check in, boarding, and most importantly, lounge use. This time, none of these benefits were given, and ground staff was quite rude, and seemed proud of their ignorance as to why this policy changed. One bright side: to food is still pretty tasty. Overall, a very disappointing experience though.

✅ Trip Verified | Terrible Experience with Etihad Airlines – Never Again! I had a deeply disappointing experience flying with Etihad Airlines recently. Our flight was rescheduled. This change forced us to scramble and buy new tickets for our local connecting flights, which ended up costing us a significant amount of extra money. To make matters worse, when we reached out to Etihad for compensation for the additional expenses we incurred due to their schedule change, they outright denied any responsibility. The lack of communication (Etihad took almost 2 months to respond), poor service, and refusal to assist us left us feeling completely disregarded as customers. This experience was stressful and costly, and I’m incredibly frustrated with how Etihad handled the situation. I would not recommend flying with them unless you’re prepared for unexpected changes and no support when things go wrong.