✅ Trip Verified
| Bangkok to London via Abu Dhabi. Etihad had a significant change since my last trip with them 6 years ago. The online check-in process won't allow me to check-in as I need to choose a seat which isn't free and I can't complete my check-in without choosing a seat. This means that I had to check-in at the airport on the day I travelled. The check-in progress was fairly fast as there was no queue at the airport and staff at the check-in counter choose a seat for me and my sisters for free as I need to took care them for a whole flight. Boarding progress was organized as the crew called passengers by zone. The aircraft on first leg (A330) was old but the cabin was modern and clean. The seat I sit was at the front on the middle of the aircraft which had terrible leg room and uncomfortable, luckily I sit on an aisle seat but still interrupted by people walking pass through. After take off, a meal was served and I choose chicken. There was 3 options but it could be better if the crew handed out the menu. The food was fine but the rice was sticky. The toilet on an aircraft was modern and well designed but wet and small. I sleep through this flight as i was an overnight flight and didn't have time to look on In-flight Entertainment. The flight was delayed and arrived at Abu Dhabi late which I had shorter connection time. The security control of the airport was a fast but crowded. As I don't have a second boarding pass I need to collect one from transfer desk but the staff at the line said I should head to gate as my flight to London start boarding. I collect my boarding pass (including my sisters) at the gate. The staff was helpful and professional but the progress was disorganized. I boarding on time into my second flight (A380) which had a modern and clean cabin. The seat was huge and got lots of legroom but still uncomfortable. The flight departed on time. The food on this flight is better than the previous one. The toilet is bigger but had the same issue as previous flight. The IFE had wide selections of films, TV shows, games etc. The crew was helpful, friendly and professional. Some stuff like amenity kit or little snack must be paid which I think it was unacceptable. The flight arrived at Heathrow on time at terminal 4 which is old and small. In conclusion, Etihad provided a good service on both flights but there still some areas of improvement to compete with major rivals.