Etihad Airways

✅ Trip Verified | Very good service. There was a guy name Azad in the checkin line and he was very sincere helpful and was handling everything very professionally. He was helping me with every details and he was trying helping and giving his help to everyone. The flight experience is very good too. The seats were very comfortable and monitor works very good. Food was good too. Hopefully i will travel with eithad soon and will have a chance to meet this hospitality again.

✅ Trip Verified | I was not exactly looking forward to two long haul flights to London, especially departing at 2.15 in the morning, and with a 4 hour layover in Abu Dhabi. However, the check-in was smooth, but there was a delay in the incoming aircraft, so we actually departed an hour later. I had booked and paid for extra leg room seats (nearer the front of the aircraft) for both flights. Having 3 inches more leg room did make a difference in comfort. At the seat was placed a pillow and blanket, along with headphones. There was also a very basic amenity kit that just had an eye mask, ear plugs and hand lotion. The pouch itself opens up to a small bag. The meal service on both flights was pretty bland. I also observed that on recent Economy Class flights, the alchoholic drinks served is rather meagre. The wine in the small paper cup was only half full. On one occasion, when I requested whiskey, I felt embarrassed to have no more than a tablespoon served - just enough for one sip! Overall, despite my opinion about the food and drinks, the flights were comfortable. I was even able to doze off for a couple of hours on both flights.

✅ Trip Verified |   I had the worst flying experience with Etihad Airways at Abu Dhabi International Airport. I arrived at the airport 1 hour and 40 minutes before my flight to Boston. After waiting in a poorly managed check-in line (where other passengers were allowed to cut in front), I was informed that U.S. citizens must arrive over two hours early, a policy that was never mentioned during booking or on my ticket. The staff was completely unhelpful. I was sent back and forth between the check-in desk and ticket counter for over 30 minutes while my flight boarded. I was then told I could only rebook for the next day at an outrageous cost of $700, with no other options offered, no accommodation, no food vouchers. Etihad’s lack of clarity on policies, dismissive staff, and poor management made this an unbelievably stressful experience. I do not recommend flying with Etihad Airways unless you want to risk being stranded at the airport with no support and forced to pay exorbitant fees.

✅ Trip Verified | As the saying goes fool me twice more fool me ! Etihad appears to now take this as its vision . Flights to in business to Nairobi cancelled last September by them as they cut the route - no explanation - we had to follow up constantly and after months got rebooked onto a flight due to leave today. Applied for Kenyan visa well in advance - one was received the travelling partners was not and frantic trying to get an update. 2 hours to departure still no visa and called Etihad to explain (realise completely it’s not their fault ) but the reply is not our problem . Yes correct - I asked to move the dates - told no - (lies). I asked if they refuse to do so what is the refund policy - (don’t know) Asked had they any idea of what is the policy we’ll email the team and let you know! Wonderful customer care yet again 13 years as a gold member - ok this is what your offering as service ? Well I have choices - keep your greedy hands on every dime and knickle. Short term money grab strategy

Not Verified | I had an extremely frustrating experience with this airline, primarily due to their app and help desk. Trying to get any assistance through the app is next to impossible. The interface is confusing, and when you finally manage to get in touch with customer support, the responses are vague, unhelpful, and often seem automated or like a scam. I encountered multiple issues during my booking process, and when I tried to resolve them through the help desk, no one seemed capable of offering a real solution. It felt like they were deliberately avoiding responsibility, and after a lot of back-and-forth, I still had no clear answers. This airline clearly does not prioritize customer service or transparency, and I highly advise against using them. The lack of proper support and the overall negative experience left me completely dissatisfied.

✅ Trip Verified | With a small fee it’s possible to upgrade to Economy Space which is close to Premium Economy space. Compared to Economy Basic the seat has substantially more legroom and slightly more reclining. The food was delicious given the class of travel. Toilets clean. Etihad is now my priority when possible.

✅ Trip Verified | Etihad has a good economy, and I sat on the A350-1000 from ORD to AUH, and with A380 from AUH to BOM. Seat comfort on the A350 made me feel like I was on the driver's seat of my BMW. Food was better on the first leg of the flight, and could have been better on the second. However, on the A350, there were no plugs provided, so could not charge laptop. That is what Etihad needs to look at for once.

✅ Trip Verified | My experience with Etihad Airways was extremely disappointing and far below the expectations for an airline of this calibre. First, I was informed just a few hours before landing in Abu Dhabi that all hotels participating in the stopover programme were fully booked. This forced me to find last-minute accommodation at a much higher cost, with the risk of not finding availability. Despite several attempts to contact the company, I received no response, highlighting a severe lack of professionalism and customer care. Additionally, the flights themselves were equally frustrating. Both on the Lisbon to Abu Dhabi and Abu Dhabi to Bali routes, the seat space was extremely cramped, making the journey very uncomfortable, especially for long-haul flights. The food served on all legs of the trip was of very low quality, far below that offered by other airlines operating hubs like Doha or Dubai. Etihad clearly lags behind in terms of service quality and passenger comfort. I definitely do not recommend Etihad Airways. If you're looking for a comfortable travel experience with good service, there are far better options available on the market.

✅ Trip Verified | Big disappointment, it has high hopes with one of the three big airlines in the Gulf area and it is far below its rivals Emirates and Qatar and direct European competitors. The seats are quite uncomfortable although the width is perfect, the legroom is correct and the seats are very uncomfortable for long flights. The food is very poor in terms of quantity, in terms of quality it is normal, the food service on board is quite chaotic and outside the standard of the rest of the airlines in the same category. The inflight entertainment system is the best of the airline, a multitude of movies and in perfect Spanish. Customer service is zero and if you have to complain via phone or email they will not pay attention. I was charged for a service that was not offered to me and I have not been refunded. At the same price or for 10%-15% more, the competition is better. | Gran decepción, tiene altas esperanzas con una de las tres grandes aerolínea de la zona del Golfo y está muy por debajo de sus rivales Emirates y Qatar y de competidoras directas europeas. Los asientos son bastante incómodos si bien el ancho es perfecto, el espacio para las piernas el correcto z los asientos son muy incómodos para vuelos largos. La comida es muy pobre en cuanto a cantidad, respecto a la calidad es normal, el servicio de comidas a bordo es bastante caótico y fuera del estándar del resto de aerolíneas de su misma categoría. El sistema de entretenimiento a bordo es lo mejor de la aerolínea, multitud de películas y en perfecto castellano. Atención al cliente es nula y si tenéis que reclamar vía teléfonica o email no van hacer caso. Me cobraron por un servicio que no se me ofreció y no se me ha reembolsado. A igualdad de precio o por un 10%-15% más mejor la competencia.

✅ Trip Verified | I flew business class and as usual on other airlines, my jacket was taken by the flight attendant, but she never returned it. I have filed a complaint which took more than three weeks to be answered and the only response is that I should take care of my belongings and should have asked the flight attendants to take my jacket. It shows that they do not even properly read the messages. The jacket was taken in the first place by the flight attendant. I contacted their customer service chat and the only response is that I should wait for the answer from customer service. I will certainly never fly again with this airline. It is not the jacket, it is their poor customer service. Other airlines, specially with business class passengers, respond in a more promptly and caring manner.