Aer Lingus

✅ Trip Verified | I and my wife flew Aer Lingus from Toronto via Dublin to Berlin to visit my son. After arrival, we decided to stay longer and needed to change return flight date. We went on Aer Lingus website to change return flight. Unfortunately they only allow to change both outbound and return flights together, not just the return flight only. We googled to find their only contact being a telephone number at Berlin Airport. Called, but nobody answered. On next day, My son told us that, through quite an effort on previous night, he was able to get Aer Lingus to have our return flight changed. I checked my credit card account and noted that Aer Lingus had already withdrawn the charged money. The amount was significantly higher than I expected. Now my new air fare becomes 1.52 times of my original. Sensed something was wrong, I went on Aer Lingus website to practice changing flight again. Comparing their posted price for the same return date against my original ticket, the actual cost for price difference should be only 60% of the amount they charged. The other 40% was actually the price difference for the outbound flight which has already completed (you can’t change a flight you have already flown). One day later we found out we can call Aer Lingus in Dublin from Berlin. We called and disputed the overcharge. Their agent went to consult her management and came back to inform that they agreed to refund. We were told to wait for email from Aer Lingus in one to two weeks. After two weeks, we called again to inquire status. Different agent answered still on queue. Asked to wait for five more days to one week. On the third call, agent claimed that there was no agreed refund in record. All that agent could do was to escalate my case to higher level and wait. After returned Toronto, called fifth time. No progress. Gave up calling since. After waited for almost three months, finally received a very short email simply said “That’s the price we informed you”. Of course we knew the price you informed us. But we are disputing that you overcharged and we only asked refund for your overcharged portion (40%) based on your own posted price on your website. Two days later we replied to their email asking for an invoice of their pricing details. We quickly received a no-reply email from them on the same day claimed this case has been closed.

✅ Trip Verified | Flight delayed by just under 3 hours, missed our connecting flight through to Melbourne. The customer service we received was atrocious. For example, we were offered a flight to Sydney but we would have had to make our own way to Melbourne at our cost (redeemable). We arranged overnight accommodation ourselves and have yet to be recompensed. We cannot get in touch with customer service via their online channels and emails go unanswered. Emails to their CEO and head of customer service fail to be delivered. Very poor service. We do not recommend using this airline and we will never use again.

✅ Trip Verified | Aer Lingus is one of the airlines I fly with within Europe and always to my satisfaction. Unfortunately, long-haul flight with Aer Lingus changed my view of the airline. The planes have certainly seen their day, ripped carpet, outdated, cheap looking. There was a very sad and old looking pillow on the seat, blanket had to be requested, if needed. Nothing else provided. Entertainment had very poor choices. But for anyone with a certain type of diet, you don’t always get what you requested. As a vegetarian, I had requested Vegetarian meal well in advance, received an email confirming the meal. Someone obviously didn’t do their job properly as I wasn’t served a vegetarian meal. Luckily, it was one of the options on the menu, otherwise I would’ve been left starving. Strangely, there were people in front of me who received the meal, so it was just the case of an incompetent staff member. If you have to fly with Aer Lingus while having food restrictions, bring your own food to be sure you get fed, I wouldn’t be relying on the airline. The whole experience felt amateur like. The crew didn’t seem to have much experience or customer service skills, more interested in each other’s personal lives than paying customers. I was sitting in the last row so could hear them discussing very loudly their lives and having a little party time for themselves. For such flights I would expect experienced and well-trained crew of a high standard. At the same time, behaving like little generals when talking to customers and enforcing their obnoxious rules. You are not allowed to charge your phone during take off/landing. I’d understand if that was a safety issue, but flying with other airlines, charging phones was not a problem. And they even encouraged people to feel free and charge their phones once they take to their seat. So that’s just an Aer Lingus rule, another way to bully their customers. Overall, I’m very disappointed with Aer Lingus. The flight certainly wasn’t cheap to have such a cheap experience justified. I’d understand if it was a budget airline, but paying almost €600 for a one way flight from Dublin to NYC, while getting below par service. I think Aer Lingus should concentrate on flights within Europe and leave long-haul flights to the professionals, instead of ruining their name behaving like a low-cost airline.

✅ Trip Verified | We get to the airport having checked in online and go straight to bag drop. We check out luggage in and then we see a sign that says if we don’t check our carry on luggage they will charge us 35 pound for each bit. I have never had to pay for carry on luggage under 7 kg (which is what it says the limit is). We are a group of 6. Who just paid £175 for our carry on bags! Told we can’t take the travel pram, can’t take the car seats, it just gets worse. We follow the never ending trail of hapless flyers to an abyss called gate 332-335 at Dublin airport. Only a Starbucks down there. We wait 3 hours past our departure time without any notifications. Finally the call for gate 333 comes. It says those in rows 1-10 board first, good luck with that. We were in row 1, an exit row. In Australia the seats in exit rows always have the luggage compartments cleared for those travellers use as they can’t have anything around their feet. Not this plane. Someone from halfway up the plane put their bags above us. Flight attendant didn’t give a fig. Told me to hold my coat etc etc. we arrived in Dublin. Mayhem, people jumping up, getting their bags etc. the mystery bag owner comes up and retrieves his bag. Then he pushes past everyone else to be quickly off the plane.

✅ Trip Verified | My bag disappeared into the abyss of their care, and weeks later, I’m left with nothing but their hollow promises echoing in my ears. Their customer service call begins with empathy, sprinkled with reassuring phrases like, “We’ll escalate this immediately.” Spoiler alert: immediately is Aer Lingus code for “never.” I’ve given up hoping they’ll find my belongings — I'm now just curious if their lost luggage department is a black hole where all the unclaimed bags of the world congregate for a wild party. Aer Lingus, if you’re reading this, I don’t need another scripted apology. I need my bag or reimbursement.

This was a ok flight. At the airport my bag got stuck on the baggage belt and then a worker hit it really hard but thankfully I had nothing that fragile in it. When we were boarding there was a delay because a seat was stuck reclined and they had to bring an engineer on-board. The flight was very smooth and the cabin crew were very nice although not as nice as their biggest competitor Ryanair. The landing was really good and the pilot kept giving us information about the flight.

Not Verified | Perfectly satisfactory flight. Lounge food offerings were fairly basic, but access is given to “advantage “ passengers (premium economy?) Boarding through the North Gates is a bit messy, could the bus not go directly to the aircraft? Check in was fine and security was reasonable.

✅ Trip Verified | I paid $150 extra to reserve two seats together for my husband and I on our return flight. Instead, Are Lingus put us in separate rows and sold our seats to other people. I was told at the gate that I had paid to reserve the opportunity to request the seats. This is the most deceptive business practice I have come across with an airline. At no point when I was picking seats and paying for them was I told that I was not guaranteed the seats. The person at the gate also told me I could just email Aer Lingus when I arrived in Boston and they would refund me the extra fees I had paid. I have emailed the company four times so far with NO response. I strongly discourage anyone from flying with this airline.

Not Verified | I called customer service on 14 Nov 2024 because I wanted to buy my daughter who is 22 months old her own seat. The website would not allow it because a child under 2 is considered a lap baby. The first customer service rep I spoke to told me to “buy a single seat for myself and then call back and customer service would add my daughter and I could pay over the phone ”. I did as instructed (but when I called back the second time a seperate customer service agent said she couldn't add my daughter to my original reservation And that I would have to buy my daughter her own separate single ticket on the website and then call back to combine the tickets . I hung up and tried to do as instructed . Only Problem is you can't buy a single ticket for anyone under the age of 18 - so I had to create a birthdate that made my daughter an adult to buy a ticket which created a whole new reservation (23X4UJ) Then I called back for a third time to combine the tickets and to fix my daughters birthdate. This customer service agent said that it was impossible to combine the tickets and that she couldn't fix the age and it would have to be done at the airport at check-in. I asked if she could just cancel both tickets and then I could repurchase correctly. She said no because my tickets werent refundable and I could apply for a voucher. Even though I just brought both tickets under the advice of two customer agents and simply wanted to rebook to combine the tickets so both passengers would be under one reservation - and would save me Time trying to explain to gate agents what happened. She refused And that there was nothing she could do. Horrible customer service - your reps do not know what they are doing - misinformation left And right. I wasted an hour on the phone talking to three reps who after each call made my situation worse. When the First rep should have told me to simple add a year to my daughters age And I would have been able to have both of travelers on the same ticket vice two reservations now.

✅ Trip Verified | Rather dismayed, especially as the IFE screens showed 4 star airline. The seat was good and leg room good for an economy seat. There was a drinks service (only one). This was in a ten hour flight. I don’t drink alcohol but there is an extra fee for this. Quite a shock for a so called 4 star airline. Acceptable on the return night flight for one drink service as it night time but during the day? I asked for two mini cans of coke and kept one for the meal. The meal was inedible and the starter disgusting. This was accompanied by tea of coffee. Then that was it, just a nice mini tub of ice cream. Then crew vanished into thin air. The galley at the back was completely empty and unattended. Then just before landing a warm filled roll (cheese and tomato). I was very disappointed they could have at least done another drinks service - it made Virgin look amazing. Virgin do two bar services and are always visible in the cabin and passing through with orange of water to keep you hydrated. The service onboard should at least match that of BA, after all they are owned by the same company.