✅ Trip Verified
| London City to Philadelphia via Dublin. I had to take an emergency flight back to the states because my father passed away suddenly. I searched on skyscanner and Aer Lingus was the cheapest so I booked it. I am a disabled passenger so requested wheelchair service, as I cant walk or stand for very long. I did not however receive a wheelchair at any point of the journey. And I wasn't pointed in the right direction to get one. I flew out of London city which is a small airport so I was able to make it through security and to the gate. When I got to Dublin I waited for everyone to leave from the plane before I did, as it's easier and less of a pain standing and waiting behind people. There was quite a long walk to get down the plane steps and into the baggage area to then find my way to my connecting flight. I noticed on the baggage belt there was a suitcase similar to mine, it was in fact my suitcase! They were supposed to have transferred it onto my next flight to Philadelphia. Luckily I had seen this because who knows if it would have made it there. Anyway after trying to find someone to take my luggage I noticed a desk and I explained the situation and said they'd personally make sure it made it onto my next flight Between my connecting flight I had to go through security again, which annoyed me. At security I hadn't put the tray on the belt straight so staff called me back to do it. It was very condescending, when she could have easily done it herself. Once on the plane, it was very spacious as I was lucky enough to have both seats next to me empty, which made the trip very pleasant. My flight home was easier than the trip I had there. I would like to warn people not to purchase the wifi. I have never had an issue purchasing wifi on a flight before but to spend £6/€6 on what I thought would last longer than a couple minutes, I think is disgusting (They confirmed it lasted 4.4mins) I have disputed this and they refuse to refund or do anything about my complaint. Also they ran out of the choice of food on the plane, con of sitting towards the back end of the plane I suppose, but I don't think this should happen. Landing in dublin, it was early hours of the morning I again struggled to get to my next gate. I walked for what seemed like miles without having the wheelchair assistance I had requested at the beginning of my booking. I finally made it to my gate after several rest breaks, and had a smooth ride back to London.