Aer Lingus

✅ Trip Verified | There was nothing wrong with the flight itself per-se - it took off and landed on time, generally calm. Terminal 2 security at Heathrow was calm, although amenities and shops quite poor - since Boots closed, you can't buy water anywhere for less than £2 which is extortionate. Boarding felt a bit early, but we didn't take off at departure time as it was quite slow - this was because there was only one gate agent checking in everyone including premium passengers and those requiring assistance, although automatic gates were used. Seats were above average comfortable for short-haul, on the way our was old-style so more padding and quite comfortable but on the way back was slimline but fine for an hours flight time - strangely the seat pocket in front had been sewn up so no where to store small belongings, which felt a tad low-cost despite the premium prices charged for this flight. Cabin-crew weren't especially warm and friendly and seemed rather unmotivated, they did pass through the cabin quickly offering the buy-on-board snacks and drinks but no menu was offered and it was almost like it was just a formality and seemed a bit surprised or put-out that some people actually wanted any like my neighbour in my seat. Buy-on-board products didn't look good quality from looking online, felt very expensive for what they were in comparison to other carriers. My biggest issue though is Aer Lingus charge quite a premium to fly with them against the only other carrier they compete with between the two cities, so they're not anywhere near cheap - yet it feels like a low-cost basic experience. I think even a complimentary snack and some water is the least the should offer as their sister airline BA now do in short-haul economy given the premium charge. I would fly with them again only if they were the only better option as on this route.

Not Verified | Nothing to write home about. Seats were a bit cramped, food tasted bland, no free alcoholic beverages on my flight (which I had previously assumed was standard on trans Atlantic flights but maybe I am mistaken). FAs were helpful but firm, IFE options left some to be desired. We got these tickets for ~$400 less than the closest competitor however, so I suppose we definitely got what we paid for. Dublin airport transfer was painless and second leg (Dublin to Paris) was a short breeze.

✅ Trip Verified | I pay GBP412 for 4 passengers - Heathrow to Belfast - this fare includes 63 pounds for extra legroom seats and 112 pounds for 25kg checked baggage x 4. Aer Lingus can no longer provide this service - they booked us onto a British Airways flight but on the 'cheap' seats - with hand baggage only, to the value of approximately GBP150 pounds for all 4 of us. There were checked baggage options available as I asked BA and it still would have only cost 215 pounds compared to the 412 I paid Aer Lingus. Now Aer Lingus reuse to refund me the extra legroom and checked baggage fees. I have to pay again to BA to have 25kg checked baggage x 4 and extra legroom seats are now not available. They take your money, can't provide a service, refuse a reasonable request for refunds, book you on a third of the price seats/flight and pocket my change. Their terms and conditions are the seats/tickets are non refundable - I understand this however my seats / tickets with Aer Lingus are non existent so how do these rubbish non refundable terms and conditions apply to a non existent service? As you can imagine - they can't or WON'T answer that. Their email to me said an alternative flight or refund - I requested the refund and of course was ignored. So unprofessional and unethical and such poor customer service! You should be ashamed of your greedy selves.

✅ Trip Verified | From the moment we purchased tickets, we had the most shockingly bad customer service. Be aware: you can do nothing online, including book or change seats and must call Customer Service for everything. They do not respond to emails, customer service is outsourced to overseas Indian or Eastern European countries where some do not speak English well enough to answer your query. They always say you have to email but you never receive a response (this after 24 emails over 3 mths and no responses). We flew business and they ran out of food. They offered economy meals. Flight attendants clearly did not like their jobs. The food (when you did manage to get any) was horrible and it was next to impossible to get a second drink, even water. Finally, we arrived in SFO to hear my husband's name called - they put my bag on the flight from Dublin but not his. We were leaving and checked through from Paris. They promised it would arrive next day, next flight. 10 days later it is still listed as tracking and in Dublin. We phoned several times to be told it was still in Dublin as far as they could see. We went several times to the airport and checked Lost Luggage -also finally went a 3rd day to see the same flight coming in and found a helpful man on security who phoned around. He left to go to an 'office' and came out with our bag. Fully tagged. It is still listed as 'being tracked'. We have contacted Aer Lingus to advise this but still listed as being in Dublin. . This has been one of the most horrible airlines we have ever flown.

Not Verified | Aer Lingus have lost my luggage, not once, not twice, but 3 times! All 3 times I have flown on them from Washington DC to Glasgow, they have lost my luggage while transiting Dublin. I arrived in Glasgow on Wednesday morning, and I still haven’t received my luggage today, 4 days later. I leave the UK on Thursday 1/12. Just ridiculous, when I call the number for missing bags, I got through to a woman who was completely unhelpful and vague as ever. She told that my bags were out for delivery and have been out for delivery for 24 hours now, and they still haven’t arrived. Aer Lingus are notorious for losing people’s luggage

✅ Trip Verified | Lost my luggage, dishonest and ignored. Ruined a family Christmas in New York. You can see from other reviews, losing luggage has become a habit with this airline so you would have hoped that they would have a better way of dealing with it by now. Unfortunately, there is no help whatsoever and they couldn’t have cared less. We return to the UK tomorrow. Who knows if we will ever see our luggage again. Never fly with Aer Lingus.

Not Verified | I travelled from Canada to Birmingham via Dublin. Worst worst customer service .At the airport we found all our luggage was lost, we were asked to file the missing luggage form, and was told we might get it the same day. No further instructions. Until today 2days after, I don't have my luggage. Calling airport, customer service no reply, line busy but never got through. Worst airport and airlines. I am pregnant and I have a 2 year old kid. My medication and my son they are all in the luggage. No clothes to wear, have to do some shopping on my own expense . I was not told anything if I can claim or whatever. I have travel insurance but was told by the officer at the airport no need to claim. I am traveling to another country tomorrow but still no luggage. This is so unprofessional. I wish I read reviews before booking with this airlines. Never travelling with them nor will I refer them.

Not Verified | I was flying back to Raleigh from Spain on Aer Lingus with stops in Dublin and Boston. However when I got to Dublin Aer Lingus had a system failure so all their EU flights were canceled but they were still pushing out the flights to the US. My flight got delayed 3 times however we finally boarded but about 30-40 minutes after boarding and right when the air hostess were giving the safety instructions they got a call from the pilot and couple minutes later the Pilot announced that the flight couldn't take off because he would go over the amount of flying time he can legally complete. When the flight was canceled it was around 11 pm and they promised to give us a hotel and reimburse us for finding new flights. They did not find us new flights we had to find them ourselves and they didn't provide us with accommodations. I ended up sleeping on the floor of the airport over night and spent at least 30 hours in the airport because of this whole ordeal. To this day I still haven't received the refund or the reimbursement for finding a new flight and it is now 2.5 months later. I understand that they would have been understaffed and thrown off guard when the system crashed but no staff member that I talked to seemed like they wanted to help. I reached out to their customer service about rebooking my flight they didn't get back to me 2 days after I got back to the states about rebooking my flight.

✅ Trip Verified | My experience with Aer Lingus was not very good. The airline was a step above a budget airline. Here's what was average the seats, the onboard service, and the entertainment options. The airline meals were tiny and hardly filled you up. The wifi did not work on any of our flights. However, it was upon arriving in Dublin that our problems began. We had a three hour delay due to "weather" despite the fact that the sun was shining and there was almost zero snow or ice on the ground. It took hours for them to de-ice the plane which is the airlines responsibility. The ground crew never told any of the passengers what was happening or how long we could expect to be delayed. The zero communication was very frustrating. The short flight to London had no complementary beverages of any sort despite the long delay. On our return flight to the U.S., in the Gatwick airport there was a single gate agent checking in 80+ passengers. We stood in line for almost an hour. Why Aer Lingus? We almost missed our flight despite arriving to the airport two hours early. The airline's apps and online website never worked and we were unable to check in before we arrived to the airport which meant we were confined to the very last row on the plane. Wouldn't fly them again unless it was super super cheap or there were no other options.

Not Verified | Could not check in, thanks to an aggressive, dismissive, I couldn’t care less about customers employee. This employee refused to make a small correction on my boarding pass that others have done before without any problem. She was aggressive, stated several times that it was not her job to help customers, she didn’t have time to waste and did not care. Missed my flight, my business meeting and had to buy another ticket from another company. Avoid at any cost!