✅ Trip Verified
| I naively offered $50 more to upgrade when they sent me an offer. A day or so later, I got a message that my offer to upgrade by $840 had been accepted. I got on the phone and email immediately. I wasted six or so hours (when I needed to be getting ready for the trip) trying to straighten out what I at first thought was a misunderstanding. I finally heard from guest services, who apologized for the inconvenience, but said upgrades were not refundable. I wrote back that it wasn't a matter of inconvenience, I couldn't afford the charge. I didn't hear back. I contacted my credit card company to dispute the charges. When I got to the desk in New York, I said I wanted my seat in economy, the one I'd paid for. One clerk was helpful, but a supervisor came and said an upgrade was not refundable. I said, "My credit card company is disputing the charge." He looked at his screen and found me a seat in economy. At first I was grateful, but later felt miffed that I, the customer, had no one's ear, but mentioning the big credit card company finally got someone's attention. At least my return flight would be no hassle, that remained an economy ticket. Two nights before my departure, I got a note saying I had been upgraded again, for $890 this time. It said, "Do not reply to this note." My phone didn't work in Europe. I sent guest services a note, much less polite this time, ordering them to restore my economy ticket. I didn't hear back. I didn't fly home with Aer Lingus. I missed my connection, and by then believed it was futile to try to get through to that airline, so flew home with another airline. It is a horror trying to get through to them.