✅ Trip Verified
| I was ridiculed by a sales rep for being over-charged for a flight that was their screw-up, requested to speak to a manager, and the agent told me "they dont have that option." I filled out a request form. And the "complaint manager" finally picks up on the issue, then writes this lengthy email to me about how much she cares and would like things straightened out, yet was unable to do anything. I found a flight with reasonable layovers to some odd start/end points, and then immediately noticed it was operated by AA. Turns out, a friend was on the same second leg, so I just opted to do it. I had a question about my boarding pass that was printed without a seat assignment. No one was at the counter in the airport until literal boarding time. Even the captain was standing there waiting! The employees and management hardly take mask-wearing seriously. Half are without, yet its programmed in the speaker to enforce it. The staff also has no problem directing you to wear one. My first flight, we were told how careful AA was being, enforcing social distancing, separating seats, and not flying at capacity. I'll say they had me fooled. As soon as the next flight was crowded and overbooked, we were crammed on there like sardines. We were then instructed to board and de-plane following directions to enforce social Distancing. Nothing was ever said about it after that statement. The whole flight spring up, and tried to mass-exit, flailing around as usual. I've flown with multiple carriers my entire life. From budget Spirit to business class Emirates. This airline continues to disgust me and continues to allow to spread its arms wide open for the plethora of terrible reviews directed into its lap. It's like they are proud to maintain the status of "worst airline." Looks like I need to practice my social distancing from this operation altogether.