✅ Trip Verified
| Lexington to Charlotte. I had a truly horrible experience with AA a few weeks ago. I was flying economy, so was at the back of the plane. I asked if this could be changed because I have a migraine disability and being near the engine noise exacerbates this condition. I was told no at ticketing, but told it could be possible at the gate. My father's funeral was the previous day, and I was with my son, so I forgot about asking at the gate. once I got on the plane, I tried to speak with the stewardess about the situation. I have never been treated so aggressively rudely in my life. She made it very clear that I was a nuisance from the beginning. We ended up stuck on the runway for two hours because it was Sunday and they had to call in a crew (they weren't already at the airport) to remove a plane blocking the runway with a flat tire. I tried to explain to the stewardess about my disability and asked if I could sit in one of the many empty seats at the front, in order to alleviate the extra noise and heat of sitting in the back--triggers for the disease. She yelled at me, created a scene, refused to respond when I pushed the overhead button so that I could get rid of the needle and syringe I had to use because of the stress her behavior caused me. After two hours of sitting on the tarmac, we taxied back to the gate and I was removed for being "disruptive". I couldn't believe it! Because of this aggressive, nasty, devoid-of-compassion stewardess, I was seven extra hours en-route to my destination! When I complained to the airlines, they basically said "too bad". If the stewardess doesn't like you, they can label you "disruptive" and have you removed! Was she taking something out on me? Was it bad day for her (consider my situation with my father)? I have no idea, and the Airlines refused to take responsibility! I will do my utmost never to fly with company again because of this women. It was horrible!