| I had originally booked a flight for Sunday March 22, 2020 from LaGuardia to Los Angeles. I cancelled my reservation on the 20th of March because of the recent events with the coronavirus, and purchased a different flight. I sent an email to the email address provided through the AA website's refund link, requesting a refund. I get an email 3 days after with a voucher that i did not request. I sent another email explaining that I did not request a voucher and requested for my money to be returned to my credit card. And the email I received was this Thank you for contacting American Airlines Customer Relations. I'm happy to help. I understand that you have questions about your voucher offer that you accepted on March 24th for NONAME's flight that you canceled on March 20, 2020. I'm sorry to learn that you are unhappy with the voucher amount you were given in lieu of a refund to your original form of payment. The voucher versus refund offer that is currently being given, whereby customers may be offered a voucher for their non-refundable tickets that is offered exclusively through our online Refunds site, prefunds.aa.com, and are valid for specific tickets and scenarios. At the time you requested a Refund, the voucher amount given was what was being offered. At this time, a refund is not available to you as you've already requested and received a voucher for the full value of the non-refundable ticket. Susan, it may be helpful to know that while the eVoucher is nontransferable and cannot be sold or bartered, the voucher can be used toward the purchase of a ticket for a friend or relative if you prefer. Also, while the voucher must be applied to your purchase prior to the expiration date, the travel may extend beyond the date of expiration. Susan, while I wasn't able to provide a refund to your credit card, as you requested, let me assure you that our position does not lessen our regard for you as our customer. It is always our pleasure to serve you, and I hope that we have the opportunity to welcome you both aboard again soon Sincerely, Deborah K McCoy Customer Relations American Airlines AA Ref#1-29180159256 They force words into my mouth claiming I accepted a voucher when I never did and was neve given the option to accept one or deny it. I'm extremely frustrated with this airline on top of personal belongings being damaged and I will never fly with them again. I never had this sort of frustration with United Air or Southwest.