| We cancelled a "non-refundable" ticket a month and a half before our scheduled departure. We booked and paid for our flights in October 2019; We were on a budget but still wanted to take a vacation out to see a good friend in California. I had been mulling over different flights and came across one with AA which fit within our budget. The flight out had a 10 hour layover in Phoenix, and an hour layover on the way home. This was fine with us since I have another good friend who lives in Phoenix, so staying with him for a few hours seemed logical for a cheap flight (our total all together with upgraded seats was about $780 for both tickets). A month went by and I get a simple email saying that there had been a change to our itinerary, but they didn't charge us any extra money. I go to look at our new flight schedules and AA had the nerve to double our layover time to 20 hours in Phoenix and add another layover on the way home in Charlotte, with 20 minutes between landing and takeoff to change planes in Charlotte. This makes two layovers now on the trip home. All the changes meant we were literally traveling for a total of 30 hours all together (for a flight that is barely 6 hours nonstop). We had previously booked and paid for lodging in Oakland for our flight in, and with the new itinerary change we would have been forced to cancel. I was finally fed up and called AA, who was very pleasant on the phone and they couldn't believe how drastically our schedule was changed and assured a full refund (which I have received). We re-booked with Southwest, nonstop both ways for less than $150 more. Well worth the extra money in my opinion.