✅ Trip Verified
| I purchased an upgraded, more expensive round trip ticket from American Airlines to Yuma, from Phoenix AZ. When I arrived at Phoenix/Mesa I was shocked to find myself at the wrong airport. My flight to Yuma would be leaving from Sky Harbor, 35 min away. Luckily, with the help of an amazing security guard at Mesa, who helped me find the app and get a Lyft ride, I made my connection. However, my return flight schedules would not allow for that 35 min ride between flights. So I went to the desk at Sky Harbor and asked for help. They told me, no problem, I should be able to fly standby on the 6:30 am flight in Yuma so I could make my connection. They said it would cost an extra $75. Not so bad. Three days later I arrived before the Yuma AA agent and asked to fly standby on the 6:30 am flight. The agent and supervisor said, "No" I did not purchase an upgraded ticket and "No", I could not fly standby, I would have to purchase another ticket for $230. They were flat out unconcerned, bordering on rude, and unwilling to find a solution for me. I was absolutely stuck and had to purchase the ticket. The worst part of this is that everyone I spoke to from the security guards to desk agents, said of the airport confusion, "This always happens," and from a relative of an American Airlines family member, "American Airlines is in trouble for the terrible customer service." It does seem that it's all about money. I will never fly American again, and it's unfortunate because they are the only airline in Yuma, I will never fly through Yuma airport either.