✅ Trip Verified
| Kolkata to Amritsar via Delhi, we had a short connection time of around an hour. The CCU to DEL flight was delayed thereby reducing transfer time severely. I raised it with the cabin crew and they showed no interest. We ran to the domestic transfer desk, up to that point there was nobody to help or ask. At the transfer desk vistara staff couldn't even be bothered to look at us: busy with their mobiles. I instructed them to call the ATQ flight team and let them know of our situation. They called them and asked "what should I do with these people, do you want them on the flight?". We were told we have to rush, I reminded them that their flight was delayed. The response was yes I know but now you run. The ATQ flight departed from Gate 52!! The opposite end of the airport. Upon check-in at CCU we enquired as to what will happen in case of a delay, we were assured that we will be collected and taken to the next flight, perhaps even a tarmac transfer: forget this, we weren't offered a buggie transfer to the gate in Delhi. Had I been travelling alone perhaps this wouldn't bother me so, however I was travelling with my elderly parents: in fact, my father celebrated his 80th birthday with a sprint through Delhi airport due to Vistara's incompetence. The return journey was equally bad in terms of a another hectic transfer and zero assistance from vistara. This time the chap at the transfer desk refused to call ahead and let them know we would be arriving. For all four flights the cabin crew were disengaged, service was slow. On the return, for both sectors non-veg meals were not available. It took an age for the bags to be delivered. Citing the above I asked Vistara to refund me the difference between Premium economy and economy as a premium service was simply not provided, they refused. We just received the standard template of apologies, needless to say won't be travelling with them again.