Vistara

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 279 reviews
7/10
4 star Skytrax Rating
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10/10

“attention to detail is evident”

(India)

Not Verified | Vistara stands out as a premium full-service carrier, offering a superior travel experience that consistently impresses. From check-in to landing, the attention to detail and customer focus is evident, making it one of the best choices for both domestic and international travel in India. The cabin crew is exceptionally professional, courteous, and attentive, ensuring passengers feel comfortable throughout the journey. The seating arrangement, especially in Premium Economy and Business Class, provides ample legroom and ergonomic comfort, ideal for long flights. The inflight entertainment options are diverse, catering to various preferences, and the complimentary meals are thoughtfully curated, offering both quality and variety. Punctuality is another area where Vistara excels, with flights often departing and arriving on time. Additionally, the check-in process is seamless, and the airline staff are well-trained to handle queries efficiently. The partnership with Singapore Airlines also adds a layer of credibility and enhances the overall experience. That said, Vistara’s ticket prices can be slightly higher than budget carriers, but the services provided justify the cost. For those who value comfort, reliability, and excellent service, Vistara is worth every penny. It’s an airline that truly redefines air travel in India with its commitment to quality and customer satisfaction.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDelhi to Lucknow
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"I highly recommend Vistara "

(Canada)

Trip Verified | I had a wonderful experience flying with Vistara Airlines recently, and I can’t praise their staff enough, especially Ankush and Manisha. From the moment I arrived at the airport, they made the entire check-in process incredibly smooth and stress-free. Ankush was welcoming and guided me through each step with such professionalism, making sure I had all the information I needed. His calm and friendly demeanor made a normally hectic process feel easy and seamless. Manisha was equally attentive, helping me with my questions and ensuring I felt comfortable with every detail of my journey. Their teamwork and dedication truly reflect Vistara’s commitment to exceptional service. Not only did they make the check-in experience smooth, but they also set a positive tone for the rest of my trip. The flight was equally enjoyable, with clean cabins, comfortable seating, and excellent in-flight service. Thank you, Vistara, and a special shoutout to Ankush and Manisha for going above and beyond to make my journey a pleasant one. I highly recommend Vistara Airlines for their superb staff and top-notch service!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDelhi to Ahmedabad
Date FlownNovember 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"It was very great flying"

(India)

Trip Verified |   It was very great flying in Vistara today, then any other Company I liked this because of several reasons like hospitality, Seat comfort, cabin staff service, food Etc. Keep it up.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDerhadur to Bangalore
Date FlownSeptember 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes

4th November 2024 : Vistara response

It is such a delight to know about your experience with us. 💜 Thank you for such a warm appreciation. 😊 #FlyWithFeeling

1/10

“I expect better”

(Qatar)

Trip Verified | I'm deeply disappointed with my recent experience with Vistara Airlines. My booking was unexpectedly canceled without my consent or any prior communication, allegedly due to a fraud alert from my bank. Despite my repeated requests for clarification and proof, Vistara has failed to provide a satisfactory explanation or address my concerns professionally. This lack of transparency and communication has caused significant inconvenience, both financially and in terms of time. A mere refund is not enough to compensate for the stress and trouble caused by this mishandling. I expect better from a reputed airline like Vistara, and I urge them to address such issues more responsibly in the future.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteCochin to Doha via Mumbai
Date FlownAugust 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
6/10

Vistara customer review

(India)

Not Verified | Vistara is overall good .The seats were comfortable the food was kind of okayish, staff service on point, inflight entertainment was okay. This my first time flying with Vistara and i am sure that i will be flying again with this airline. The ground service could have been more better than this, the bus took a little bit of time.
AircraftA320neo
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteAhmedabad to Mumbai
Date FlownJuly 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"arrogant crew member"

(India)

Trip Verified | Extremely impolite and ill mannered cabin crew. Instead of giving a reply to a simple question, an arrogant crew member got into an argument in the most insulting tone. Even his colleagues were visibly disturbed by his behaviour. Some people lack basic etiquettes and cannot be trusted with hospitality spaces. But does the airline care? Of course not.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteCoimbatore to New Delhi
Date FlownJuly 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
10/10

"really nice experience"

(United Arab Emirates)

Trip Verified | It was really nice experience, this was my first journey with Vistara. I am 6.2 feet height and still I was able to sit comfortably. They provided food also, after long time get food in Indian domestic flight was a good feel. Every days we used to get in jet and kingfisher airlines. It was a nice experience, now waiting for my connecting flight to Dubai.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteChennai to Mumbai
Date FlownJuly 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes

20th July 2024 : Vistara response

We couldn't be happier knowing you had a comfortable experience with us. ☺️ Looking forward to seeing you onboard again, soon. ???? #FlyWithFeeling

6/10

“on-board experience is a bit so-so”

(India)

Trip Verified | The on-ground experience was great, very pleasant check-in experience, the Adani lounge has a separate section for Vistara Frequent Fliers and Business Class which is quite nice. The on-board experience is a bit so-so, the legroom in economy is fairly tight and feels less than Indigo. They have cut-down on the quantity of food in meals visibly in economy class. The IFE was good enough to keep oneself entertained and thankfully with the middle seat remaining empty, the flight was quite comfortable.
AircraftA320
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteMumbai to Delhi
Date FlownJune 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"onboard experience was amazing"

(India)

Trip Verified | A late night flight (10 pm) delayed by almost 45 minutes is not the most pleasant beginning to the journey, especially given the horrible Encalm Lounge in Delhi (dirty, crowded, rubbish food). However, the onboard experience was amazing, the A321 has lie-flat seats with large IFE screens (which is a treat, since I could sleep comfortably for over an hour in a less than 2 hour flight). The cabin crew were prompt, helpful and very attentive. Upto 4 food choices and a pretty good spread. The IFE screens were great and the entertainment catalog is good enough for a short domestic flight but would be a bit boring for a 4-5 hour or above flight. However, baggage claim experience was not the best, despite the baggage being priority tagged it arrived after 60-65% of the co-passengers in the flight had received their bags, and when you are running over an hour late, it was a bit frustrating.
AircraftA321
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteDelhi to Mumbai
Date FlownJune 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"Extremely disappointed"

(India)

Trip Verified | I faced a helpless situation with Vistara. No staff present, no proper guidance provided, and so much time wasted. Even after trying to contact the staff, I had to wait for an unbearably long time, and they were not at all helpful. If the management was better, I wouldn't have missed my flight even after reaching 50 minutes before. I would strongly advise anyone to choose another airline where at least you receive proper guidance and don't have to wait for staff to show up. Very disheartened by the airline; this was a very, very bad experience. Extremely disappointed with Vistara.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteRaipur to Delhi
Date FlownJune 2024
Ground Service 12345
Value For Money 12345
no