Qatar Airways

✅ Trip Verified | I was travelling to Cochin on Nov 21st 2024 going home for my vacation, and before i boarded the flight from Doha to Cochin i was upgraded from Economy to Business class in that sector. The service was exceptional and i still remember one of the flight attendant Aravind who was going extra mile to help me with the food. I am so proud to become a silver card member in Qatar Airways. Thank you Qatar Airways for all the wonderful service provided to passengers.

✅ Trip Verified | Excellent check in service at Male though it was high season in the Maldives and very high passenger volumes but they were efficient and courteous big shout out to Abdullah. The flight left ahead of time because of the great job the ground staff did. The plane had lie flat angled business class had a mid row but I did not mind as a night departure from Male is not like a day time departure which is a heavenly scene. Onboard service was nice and dinner was like Jeckel and Hyde the Tuna and Scallops appetizer was excellent but the steak overdone and unchewable. The WIFI was super fast I could view YouTube and everything else.

✅ Trip Verified | Probably the best Business Class flight of my life and I have been traveling extensively in the last thirty years. Went from Dubai to Milan via Doha and back within five days. The configuration of the seats was different from one leg to another. The first leg was with the Q Suite game changer and the second with a more regular seat but still extremely comfortable. All flights punctual or landed earlier. In all routes the service was impeccable. The catering was comparable with a five star restaurant. Clean toilets. The comfort of the seats was unparalleled. Endless selection of movies. Onboard WiFi was very fast and reasonably priced.

✅ Trip Verified | Qatar Airways has become my favourite airline on the Toronto to Colombo route, which my family and I travel in Business Class, once or twice a year. I thoroughly enjoy the QSuite on the long leg of the flights to and from Doha. The privacy and the comfort offered by the QSuite is unparalleled to any other airline which operates on this route. The service from the cabin staff is outstanding, and I have enjoyed attentive service with a smile. Meal options and the option to enjoy meals at one’s convenience is an added feature. I appreciate the fact that, since last Autumn, Qatar flies in and out of Toronto Pearson Airport, which significantly reduces the travel time. We previously had to travel to Montreal in order to take Qatar Airways. Complimentary wifi on board is definitely appreciated.

✅ Trip Verified | Early morning departure and morning arrival in Maldives! The timing is not the greatest as the arrival is at the same time with many other flights and it makes long queues and puts pressure on the sea planes connecting to the atolls the plane was an ex Cathay Pacific plane and is still configured in the Herring Bone seats and CX hardware. The cabin service was excellent and WIFi was fantastic even YouTube worked.

✅ Trip Verified | I flew from Tokyo Narita to Sofia via Doha and returned to Tokyo from Bucharest via Doha. Despite having reserved a vegetarian meal, on all flights crew forgot and I had to remind them. I complained on each flight and met the same reaction - a crew member telling me that this never usually happens, apologizing profusely, and promising that everything will be okay on the next flight. By the time it occurred for the 4th time on the 4th flight, I was finding it all rather frustrating and perplexing. On the flight from Bucharest to Doha I was given dirty cutlery and the cabin assistant whose attention I brought it to wasn't apologetic. She took the spoon from me and said it was a mistake and she would get a new one. In the end I had to call the senior cabin assistant who did apologize. I found the inflight map system on 3 of the 4 flights to be extremely old fashioned. It was just a basic low-resolution non-interactive map of the kind that airlines used to provide when adding maps to the online entertainment was a new thing (fifteen or twenty years ago). On a long flight, I find the interactive maps to be very interesting and help to pass the time. When I asked a crew member on the Bucharest to Doha flight how to check the movies I had placed on my favorites list, she said that such a feature does not exist on the inflight entertainment system for this aircraft. However, it did as I had already used it on a previous Qatar flight using the same model of aircraft and I had already added my favorite movies for this flight onto my list. I was unable to remember how to view the list. I tried to explain this to her, but she said that no such system existed and explained that not all aircraft have this feature. In the end, I played around for ten minutes or so and figured it out myself. I wouldn't have minded if the crew member was honest and said she didn't know or that she needed to check with someone else. I don't understand how Qatar are ranked up there with the top airline. The only thing that went well was that all four flights left on time.

✅ Trip Verified |   As a regular work-related traveler, the most important thing for me is time when flying - speed at check-ins and flights departing and arriving on time as scheduled. I have been using Qatar Airways for a few years for all my international travel, and I can plan with confidence my onward travel, meetings etc. The onboarding process is seamless, and the ground staff are knowledgeable, friendly, and helpful. During flights, the same level of professionalism can be expected, and there are no surprises. I fly the same long-distance route approximately every four weeks, and the experience remains consistent. The food is usually excellent, but on my last trip a few days ago, the Doha-Amman leg, the dinner was exceptional, serving dishes that you do not usually see on flights (to clarify - I flew business class). Thank you, Qatar Airways. It remains a pleasure flying with you.

Not Verified | My flight from Perth to Heathrow was cancelled at the last minute whilst we were in the departure lounge at midnight. The flight was on July 13th 2024 from Perth Western Australia, due to land at Heathrow Airport London on Sunday afternoon 14th July. Eventually I arrived at Heathrow on Tuesday 16th July at 06:00. I was told that all additional expenses would be refunded. Well, seven months later I am still trying to get a refund. They eventually offered me $250.00 voucher that could only be used with Qatar Airways valid for one year. I declined this offer as the two-night accommodation with meals in Perth city center and vouchers for taxis that I declined as my son was prepared to drive an hour to pick me up at 02:00 in the morning would have cost far more than the voucher they were offering. I was £108.00 out of pocket for my pre-purchased train tickets booked for Sunday 14th and I lost two days of work. Whilst waiting for information on when my newly arranged flight would be leaving, they could not even be bothered to contact me. After an abortive trip to the airport after we found online my boarding pass which had been changed telling me my flight was now at 03:30 Monday morning and a call to Qatar Airlines who told me they did not know, arrived at airport to find out that there was no flight. Their response was oh your contact details is a UK mobile number! As if that made any difference in these circumstances. Eventually after giving the Qatar helpdesk my sons contact details; they informed me they had found a flight from Perth to Doha then to Athens and then finally Heathrow. Then another which was Perth to Doha to Milan to Heathrow. On arrival they told me they had a flight from Perth to Doha and then onto Heathrow. This had a six-hour stopover in Doha. Eventually I arrived home after a nightmare journey at 06:00 on Tuesday morning during rush hour in London. Just the two days late. Despite constant contact with Qatar customer services they just kept telling me that this was their policy and that was the end of the issue. When you do get through you spend another hour telling them that they have all the details. But no, they want to go through it all again. I still have not heard from them for five weeks.

✅ Trip Verified |   QR 719 from DOH to SEA on 3/21/25. The cabin was unbearably cold, I pushed the call button to request assistance, but no flight attendant responded for over an hour and when someone finally did, they offered no help other than handing me another blanket. This was one of the worst experiences I’ve had. I will be reconsidering future travel with this airline unless they take meaningful steps to improve comfort and responsiveness to passengers.

✅ Trip | Since 2023, I have consistently avoided flying Qatar Airways because of my sub-par experience in Economy Class. There are only 2 options to Maputo either Qatar Airways or Ethiopian and I decided to go with Qatar. Mumbai to Qatar leg is operated by Indigo which has no IFE and on a 3.5 hour flight, you get a sandwich and a small juice with some crackers and really uncomfortable seats (I admit that was my mistake since I did not check thoroughly). Boarding for the flight to Maputo was chaos by a disorganised gate agent. After departure they served a sandwich, due to the tight connection time, I did not have any time to pick up snacks at the airport. I ended up seated next to a plus sized lady with a rather fussy infant, who had a middle seat. Later, I saw there were quite a few empty seats and they could have just let me move and allowed both of us a bit of comfort, but by the time the seat belt signs were off, others had already spread out and fallen asleep in those seats. The main meal was served 1.5 hours before arrival in Maputo and while the taste was good it was inadequate. My IFE stopped working 5 hours or so into the flight.