Qatar Airways

✅ Trip Verified | The food and choices on the long haul from Bos-Doh was quite stressful. The Economy regular meals were to die for to be honest- some of the best chicken biryani, which you wouldn’t see in the special meal menus. This time it was stuff that neither me nor my family could get half way through. Either too bland or salty. Also the service was slow - kids get super cranky on late night flights without food and no butter, salt, pepper and sugar. Unlike many other airlines, QR’s economy class is really good. In fact that was my biggest selling point for wanting to fly QR this time- collecting air miles is not an easy job! An older aircraft having >90% occupancy with an out of order toilet plus wi-fi doesn’t help. On the positive side, massive shout out to QR ground staff from Bos for a smooth path from check in to boarding. Also to the Doh- MAA flight pursers for explaining the shortage of on board meal options- only chicken was available in the general category.

✅ Trip Verified | It started when we checked in at Maldives and the check-in couldn't give us any boarding passes for the second flight between Doha and Copenhagen. They asked us to contact the Qatar Airways service desk after arriving in Doha. We did this upon arrival but was then referred to another Qatar Airways service desk. After queuing our way through the third service desk, we were told that they could not give us a boarding pass due to the flight being overbooked. They wanted us to go to some other service desk several times. After 3 hours of waiting we finally got boarding shortly after check-in at the gate opened. We had to rush to the gate. Since I had not received a boarding pass at the airport, I could not do any purchases from the airport shops as I normally do. While I wasn't checked in, all the updates via Qatar Airways' app on my mobile didn't show up, which features I appreciate. I have sent an email to their customer service support but no feedback in a month.

✅ Trip Verified | Qatar Airways is using Oman Air planes and crew on certain sectors. This sector was changed a few months after I booked my ticket, and I didn’t mind so much because I was keen to experience Oman Air. The business class layout is ok, and the seat was very comfortable. There were only 3 passengers travelling in business class on this flight and we were well attended to. The food and wine was good. Nothing more, nothing less. The crew were very pleasant and enjoyed a chat. I find the Qatar entertainment very limited and not a wide selection of movies. The flight itself was very smooth. Overall, a comfortable 5 hours in the air.

✅ Trip Verified | Outstanding flight and crew. The food and wine were superb. The FA looking after our section was outstanding in her quiet delivery of her service. I had a very different experience on each of the four sectors I flew, and this sector together with the Doha/Nairobi sector were on par. Attentive service, good food and a comfy seat. The entertainment choices are very limited so I usually end up listening to my own music. The seat was very comfortable and I managed to get 6 hours sleep.

✅ Trip Verified | I recently flew Qatar Airways in business class, expecting the renowned QSuite experience. However, the aircraft was changed, and the QSuite was not available. The issues didn’t end there. When I contacted customer service to inquire about rebooking, the agent I spoke with was unhelpful and uninterested in assisting. Unfortunately, the service on board was equally disappointing. During boarding, the cabin crew paid little attention to passengers, creating a lack of warmth and hospitality. The in-flight dining service was far below the standard I expected: The dine-on-demand service was not offered. When I requested mezze, I was told it was unavailable. My alternative request for miso resulted in receiving a completely different dish. For the main course, two out of four options on the menu were unavailable. I was served chicken that appeared to be from the economy menu, and it was tasteless. My second meal, sushi, was barely edible. Even basic items like orange juice for a mocktail were not available. For a 12-hour flight, the limited meal selection and poor quality were unacceptable. When I raised my concerns with the purser, I did not receive an apology but was told I should have pre-ordered my meal—despite not being informed of this requirement beforehand. This experience was far from the premium service Qatar Airways promises its business class passengers. I hope the airline addresses these shortcomings to ensure better service in the future.

✅ Trip Verified | "Love at First Flight". I took Qatar Airways for the first time two years ago. As a frequent business traveler, customer experience, value for money and safety are the two most important factors. In my opinion, Qatar Airways achieved full marks in all the three areas. Qatar Airways is now my No. 1 choice. Some of the meals that you have provided onboard have been one of the best experience that I have had over thirty years of flying. I feel treated as a "First Class" passenger on Economy class.

✅ Trip Verified | The flight lived up to expectations, though this older aircraft did not have as wide a range of movies loaded into its IFE compared to the flights operated by newer A350 and 787. Boarding of the aircraft was efficient and respected the assigned seating Zones. Good service from cabin crew, who were very courteous. The first meal service was a bland chicken sandwich (because the flight operated late at night, when most people just wanted to sleep). A full cooked meal service was provided later in the flight for breakfast, however. The flight operated on time.

✅ Trip Verified | Chaotic check-in at Kathmandu. The airport struggles to cope with volume of passengers, both land-side and air-side. The flight departed an hour late due to local air traffice restrictions, despite the incoming aircraft having arrived on time. The aircraft was one of the older ones in the fleet, and the IFE was not touch screen, nor did it have the same breadth of range of entertainment options as offered on Qatar's newer aircraft. However, service was good, including food & beverage offerings, despite the aircraft being fully occupied. Cabin crew worked hard and were always polite and attentive. As a result of the late departure, we arrived in Doha an hour late, too. The aircraft was parked a long bus ride away from the terminal, which didn't help the delay.

✅ Trip Verified | The best thing about this airline is the good training of its staff. They have been trained to be polite even in the face of problems. It goes a long way to making the experience more pleasant than it otherwise could have been. The booking experience via their website was not fully satisfactory as the seat map could not be accessed at the time of booking nor via 'Manage your booking' after the booking was made. I had to ring up the call centre to request them to book my specific seats. The call-centre staff were polite and very willing to help, but the quality of the phone line was poor. Online check-in could not be fully completed, requiring manual document checks at the airport (Heathrow) for the issue of the boarding pass. However, the queues for the self-service check-in machines at the airport was very long and every passenger seemed to require manual documentation check by staff (who were too few to cope with this - but handled it politely)s. Onboard service was excellent and plenty of food provided for the flight. IFE had an impressive selection of movies and TV shows.

✅ Trip Verified |   Crew were hardworking and attentive on this full flight. Good provision of food. Excellent range of inflight entertainment. Flight took off and landed on time. My only gripe is that it was difficult to reserve my seat in advance- the online seat map was not working on their website nor on their app, and I had to ring up the call centre to sort it out.