Qatar Airways

✅ Trip Verified | After some pretty poor experiences this year using my preferred airline Singapore Airlines, I decided to try Qatar again after 6 years. Check in at Heathrow T4 quick and polite as was the boarding process. On board I found the A380 upper deck very good for economy, service from the crew was very good as was the food. Transfer in Doha quick and easy boarding for KUL done well and again seating felt roomy and comfortable even with the 3-4-3 seating on the 777, arrived KL a little early good flights. Returning check in polite unfortunately KLIA is a dreadful airport, possibly the worst in Asia with poor and uninterested staff along with poor facilities. That apart despite a 2 hour delay the flight to Doha was again pretty good, quick transfer in Doha all fine and the final flight to London was very nice. Bags recovered quickly, I will be using Qatar Airways in future.

✅ Trip Verified | Very nice flights with Qatar Airways. Aircraft clean and well maintained, professional cabin crew, they never disappoint. The only thing to complain is that I passed through Hamad International several times and they never used fingers but only buses. This implies long wait and traffic jam due to the high number of buses. I imagine this is due to the strong increase of Qatar Airways destinations, but in any case it's a pity for such a beautiful airline! All in all, very good work Qatar.

✅ Trip Verified | Overall, it was okay. The food was pretty good, leg room was acceptable (wouldn't say the best though), customer service was good. The seats however, were really uncomfortable, they were very thin and had next to no padding which on a 14 hr flight, followed by a 7hr flight was brutal. We couldn't wait to get off. After this we flew, Cathay Pacific, ANA, and Jetstar, I've also flown Emirates, Air NZ, Qantas, LATAM, and Virgin, so I have a lot to compare it to. I'd only fly with them again if they were significantly cheaper then competitors.

✅ Trip Verified | I cover my checked bag with a cloth envelope to prevent it from scuffing. This flight plan involved a local carrier from Durban to Joburg and then Qatar to Doha then Chongqing. On my return flight, the plane was delayed for over an hour, due to mechanical issues in Doha. Consequently, by the time I landed in Joburg OR Tambo airport, passed through passport control, and picked up my baggage, my connecting flight was boarding. As OR Tambo re-check baggage was no longer operational, I had to rush to departures to check in my bag. The time was so time that the airline employee had to check with her supervisor to see if it could be loaded. I rushed through domestic security and was among the last passengers to board. When I landed in Durban, I had a chance to check my luggage and noticed damage. I complained at Durban airport and to Qatar. Qatar kept repeating that when I was in OR Tambo, I should have checked my luggage and filed a written damage report, which would have caused me to miss my plane.

✅ Trip Verified | Mahe - Doha. Allows 23kg + 7kg hand luggage per person. We had 1x large suitcase weighing 27kg and we had to repack twice even though we were under the permitted weight of 46kg. The lady and supervisor at check-in say there is no other way. Mahé - Doha. Erlaubt 23kg + 7kg Handgepäck pro Person. Wir hatten 1x grossen Koffer mit 27kg und wir mussten 2x umpacken obwohl wir insgesamt unter den erlaubten 46kg lagen. Dame und Supervisor am Check-in sagen es geht nicht anderst.

✅ Trip Verified | Seats are too narrow, no space for my legs. Transfer in Doha was complicated and unfriendly personnel. Boarding was chaotic. Will not fly Qatar Airways again.

✅ Trip Verified | From an epic experience to merely average. Have flown with QR many times long haul and Q suite is epic and unbeatable. However 4 recent trips to Istanbul in business class including the most recent reduce it to very average. The plane is a leased ex Cathay 777 still sporting the green flashes of Cathay, circa 11 years old and feels it. My major gripe is around service and food and beverage. On such a short circa 3.30 hour flight it was pedantic, why have stellar wine list if staff do not actively ask me if I want a refill let alone ask if I would like any at all. The food was sub par with a tough overcooked steak no coffee service no follow up no greeting and no goodbye.

✅ Trip Verified | I was originally booked to fly on Cathay Pacific on 22 October however the flight Melbourne to Hong Kong was delayed by nine hours and I would not make the connection to Manchester. It took Cathay 6 hours to rebook me for the next available day of a direct flight HK to Manchester only for the same thing to happen again. On the second occasion I managed to get re-routed using Qatar Airways and this proved to be a welcome lucky break. Both flights were excellent with decent legroom and comfortable seats. Meals were better than expected and FA were both efficient and friendly. I managed to get some sleep on both flights. During the night FA made several runs through the cabin with drinks and snacks for those who were awake. The Doha to Manchester flight was full with only a few spare seats we left Doha late but that was not a airline problem but that of several large family groups of passengers who had not booked seats together but felt that numerous other passengers should be relocated to enable them to be accommodated in a seating arrangement they deemed acceptable. Flight attendants could have been more forceful in getting passengers into their allocated seats but it took a senior crew member to establish order so we could depart.

✅ Trip Verified | They charge an extra 100+ dollars for "extra legroom" without disclosing the fact that this area is used for bassinets, has extremely hard to reach Electric ports, and no TV or entertainment system unlike the other seats. There is no benefit to sitting here and in fact, as a result of sitting here, I got no sleep as I was sitting next to a newborn baby during a 13 hour flight. When I request a refund for the first seat I upgraded I was denied because I'd already flown the flight and "used the seat". My grievances were ignored.

✅ Trip Verified | I have flown with them before and it used to be the best airlines where flight attendants were so warm and welcoming. Today I flew again with them and the all the interactions I had from check-in to my Flight attendant, everyone was just so passive aggressive. The seats are still nice with amazing space and amenities but the crew level has come down significantly.