Airline and Airport Customer Reviews

TRIP VERIFIED highlights reviews where users supplied proof of travel with their ticket, booking or boarding pass.

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Latest Airline Reviews

  • 10/10

    KLM Royal Dutch Airlines1178 Reviews

    ✅ Trip Verified | I had an excellent experience with KLM, the crew were just incredible from check in, lounge and on board! Considering how much service is being reduced on other airlines during this COVID time, I was pleasantly… Read more
  • 1/10

    Aegean Airlines613 Reviews

    ✅ Trip Verified | Aegean is getting clients to book flights that they proceed to cancel a few hours later. Instead of refunding the money, they either propose to transfer you to more expensive flights or issue vouchers that take… Read more
  • 1/10

    Ethiopian Airlines474 Reviews

    ✅ Trip Verified | I had read the reviews from other travellers in regards to this outfit and against my better judgement went ahead and booked two return Business class flights due to depart 27th November. Due to Covid further… Read more

Latest Seat Reviews

  • 1/10

    KLM Royal Dutch Airlines103 Reviews

    ✅ Trip Verified | I booked a window seat on a KLM flight, seat A-18 on a Boeing 777-300ER. Little did I know that no Boeing 777-300ER on seat 18-A has a window, there is a wall. KLM is selling… Read more
  • 1/10

    Turkish Airlines32 Reviews

    ✅ Trip Verified | My family and me were on our way back from 11 day holiday in Turkey, where we've been given 10a-c and 11a-b seats on boarding. Later we learnt those are emergency seats. When airplane started taxiing,… Read more
  • 3/10

    American Airlines100 Reviews

    ✅ Trip Verified | I am unhappy that despite speaking to a rep twice to ensure my family would be seated together, at check in we were separated. The worker at the gate could not have cared less. The airline… Read more

Latest Lounge Reviews

  • 1/10

    Swiss Intl Air Lines90 Reviews

    ✅ Trip Verified | Although Vienna currently is under the highest alarm level with COVID-19 and has a mandatory mask requirement, I confronted by the entire lounge staff - two cleaners, one food server and the door attendant - wearing… Read more
  • 9/10

    Alaska Airlines14 Reviews

    Not Verified | I had three hours until my flight departed for Anchorage, what better place than the new Alaska Lounge! This is their new 5000 square foot lounge located in the North terminal. It has plenty of room to… Read more
  • 1/10

    Turkish Airlines110 Reviews

    ✅ Trip Verified | Despite the website saying I would have access to business lounge, they were all closed. Crammed everyone into regular lounge. Food was prepackaged garbage at domestic and lines for hot food in Intl were 15 to… Read more

Latest Airport Reviews

  • 10/10

    Brussels Zaventem Airport126 Reviews

    Not Verified | I had a great customer experience at Brussels Airport. I contacted the chatbot and I was forwarded to a very friendly, professional and helpful customer servant. I had lost my jacket at the Airport and together with… Read more
  • 1/10

    Sharm El Sheikh Airport78 Reviews

    ✅ Trip Verified | It would be really hard to follow Skytrax Editorial policy on that review and not to include swearing, but I'll try. It's the worst airport I've been to, ever. It's just a constant security check. I… Read more
  • 4/10

    Denver Airport124 Reviews

    Not Verified | Dirty and disgusting, people not wearing masks. No airport staff or security in the four hours we have been here. Chairs ripped up, no toilet paper in restrooms. Do not feel safe. *There are a lot worse… Read more


Skytrax Ratings provide comprehensive guides to flying during COVID-19. See Airport COVID-19 Ratings, view the COVID-19 policies for over 200 airlines. New COVID-19 Airline Safety Ratings are being added on a continuous basis.

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