Airline and Airport Customer Reviews

TRIP VERIFIED indicates the reviews where users supplied proof of travel with their ticket, booking or boarding pass.

Select tab to view latest reviews

Latest Airline Reviews

  • 1/10

    Air France1368 Reviews

    ✅ Trip Verified | I am very disappointed with this airline and will never book with them again. I had a terrible experience due to them overbooking my paid for flight. Being an international flight, they rebooked me a full… Read more
  • 1/10

    Hong Kong Airlines151 Reviews

    ✅ Trip Verified | One of the world’s worst airlines, out 5 hours delay, inbound one hour delay plus luggage delay. Cabin not comfortable, only pork dish served, avoid this airline at any cost. Read more
  • 10/10

    Finnair920 Reviews

    ✅ Trip Verified | Lovely airline. Friendly staff. They love to feed you complimentary blueberry juice, which the whole family loved. They did great with a transfer that was running a little late - kept our stress levels to a… Read more

Latest Seat Reviews

  • 8/10

    American Airlines111 Reviews

    ✅ Trip Verified | I was initially worried about that older AA product and concerned that seating backward might be uncomfortable. It turns out that I prefer seating backward in lie flat position because of the angle of attack of… Read more
  • 6/10

    Jet2.com14 Reviews

    Not Verified | As it's a scheduled airline, there's little you can really say is special about the seat. It looks good, and the red ambiance is surprisingly calming and friendly on the eyes (especially at night). We purchased extra… Read more
  • 2/10

    Singapore Airlines112 Reviews

    ✅ Trip Verified | I had confirmed the seat suitable for my needs, had the seat confirmed with the boarding pass printed and issued to me. At the point of boarding I was told my seat was moved with no… Read more

Latest Lounge Reviews

  • 10/10

    Air Europa8 Reviews

    ✅ Trip Verified | Squalor. I find it difficult to understand how AENA that operates this lounge gets away with such an abysmal service standard. Food was disgusting - the small amount that was available. Glassware was filthy as was… Read more
  • 7/10

    Turkish Airlines127 Reviews

    ✅ Trip Verified | This is a very busy lounge with Priority Pass members being put on a waiting list for approximately 45 minutes. Seating was scarce on the first floor. The food quality is excellent. The lounge had a… Read more
  • 8/10

    United Airlines223 Reviews

    ✅ Trip Verified | This lounge was very busy with late afternoon departures. Nonetheless, there was plenty of seating available. The usual food options were available - cold and hot plates. I passed on the hot plate of grilled citrus… Read more

Latest Airport Reviews

  • 10/10

    Helsinki Vantaa Airport207 Reviews

    ✅ Trip Verified | Lovely airport. With a three hour wait at this airport, it was a lovely airport to spend some time before going through the gates. Great food options and variety. There was lots of seating with tables… Read more
  • 5/10

    Nadi Airport43 Reviews

    Not Verified | Noise announcements My flights had been delayed today It’s now more than 5 hours that I’m still waiting I’m right now at the airport (gate 8) Not sure if i’ll get my flight But my disappointment is… Read more
  • 1/10

    Sharjah Airport24 Reviews

    ✅ Trip Verified | Absolutely zero customer service from airport staff they just pointed to me to the direction of the gates to be opened for my flight, I wasn't sure the number, one guy said just go down, while… Read more


The 5-Star Airline Rating is the prestigious and unique mark of Quality Achievement and a global benchmark of Airline Excellence. Imitated but never equalled, the World Airline Star Rating was introduced by Skytrax in 1999 and is a premier evaluation system grading airlines on quality.

Awards / Ratings