Airline and Airport Customer Reviews

TRIP VERIFIED indicates the reviews where users supplied proof of travel with their ticket, booking or boarding pass.

Select tab to view latest reviews

Latest Airline Reviews

  • 1/10

    Frontier Airlines2481 Reviews

    ✅ Trip Verified | The worst flight I have ever experienced and will never recommend this airline. All the customers services and how they treat their customers could be better. Read more
  • 1/10

    Spirit Airlines4324 Reviews

    Not Verified | I missed my flight. I was not offered any chance to rebook with another flight, but I arrived an hour early for my flight they closed the booking 45 mins early. This became my fault not spirits,… Read more
  • 1/10

    Air Transat698 Reviews

    ✅ Trip Verified | Departure was on time, however as soon as everyone was seated captain announced that they have no crew to fly and will have to go to London to get replacement crew, by doing so we lost… Read more

Latest Seat Reviews

  • 7/10

    Kenya Airways5 Reviews

    ✅ Trip Verified | Flying from JFK to Nairobi. Tried to upgrade my economy seat to business via Kenya Airways online bid system (offered several days before the flight), but my offer of $1700 per ticket was declined. I ended… Read more
  • 1/10

    Virgin Australia15 Reviews

    ✅ Trip Verified | Virgin is back to a cheap low cost carrier offering like it used to be when it was Virgin blue. Uncomfortable seats where you can feel the rear passenger’s knee poking in your seat - buy… Read more
  • 2/10

    Swiss Intl Air Lines54 Reviews

    ✅ Trip Verified | Cramped into an A330-300 economy seat. Knees were pressed hard into the seat row in front of me. Seat row pair in front of me was installed crooked (as in improperly). When the passengers in front… Read more

Latest Lounge Reviews

  • 3/10

    Qantas Airways244 Reviews

    Not Verified | It all starts with a very abrupt and patronising welcome by the gatekeepers. It sets the tone for the rest of the experience: terrible coffee, food that is of such low standard and very, very limited options.… Read more
  • 10/10

    Emirates215 Reviews

    ✅ Trip Verified | Multiple food stations, enough seating available and a lovely champagne bar to wind down. Showers are a little small, but no complaints. Washrooms kept very clean. Read more
  • 9/10

    Singapore Airlines125 Reviews

    ✅ Trip Verified | Could use this lounge normally only accessible to Business Class and PPS Members, as the SQ Gold Lounge was still under renovation. Very impressed by the new concept, though seating can be a challenge during peak… Read more

Latest Airport Reviews

  • 1/10

    Bogota Airport74 Reviews

    Not Verified | Transit to other destinations in Colombia requires passing through immigration, for which the waiting time is usually over an hour long - a two hour stopover is often too short to make the connection! Airport signs are… Read more
  • 1/10

    Sydney Airport388 Reviews

    Not Verified | I have many issues with this airport. It’s cluttered and really hard to navigate. They also charge you an sinfully expensive ticket to go one station to the international airport. 8,60 for one station? Their free shuttle… Read more
  • 2/10

    Salt Lake City Airport219 Reviews

    Not Verified |  This is a ineptly conceived airport. Forever to get to your gate and even worse to get your luggage. Many seniors travel, many families with small children. Why is everything so far apart? I will do everything not… Read more

COVID-19 SAFETY RATINGS

The world’s COVID-19 Safety Accreditation for the airline and airport industry, based on detailed analysis of the hygiene and safety protocols introduced during the coronavirus pandemic.

Latest Ratings