Airline and Airport Customer Reviews

TRIP VERIFIED indicates the reviews where users supplied proof of travel with their ticket, booking or boarding pass.

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Latest Airline Reviews

  • 10/10

    Saudi Arabian Airlines436 Reviews

    ✅ Trip Verified | The flight was full, check in and boarding was smooth. What make this flight exceptional is cabin crew. He was humble, welcoming passenger with very positive and real smile. I was carrying small bag with medical… Read more
  • 2/10

    Virgin Australia987 Reviews

    Not Verified | Horrendous, international 8 hour leg with no food and all the drinks ran out (alcoholic and non-alcoholic) about 3/4 across to Tokyo. No inflight entertainment, no pre-purchase comfort options, this carrier is operating somewhere between low cost… Read more
  • 2/10

    Jetstar Airways1292 Reviews

    J✅ Trip Verified | Q402 SYD-OOL was very good especially the efficient boarding and on-time take-off. However, the return flight was the stuff of nightmares. The vast majority of the passengers was travelling to Sydney for the Taylor Swift concert.… Read more

Latest Seat Reviews

  • 1/10

    Air Transat18 Reviews

    ✅ Trip Verified | This was by far the most uncomfortable flight. Seats are incredibly hard and way too narrow for any comfort. I had booked an aisle and my boyfriend had the window seat. Most of the time, nobody… Read more
  • 1/10

    Turkish Airlines38 Reviews

    ✅ Trip Verified | Horrible seats. Very narrow you can barely fit into it, and the leg room was awful. The headrests couldn't be moved, and the seat kept reclining because it wasn't working. Very uncomfortable. Read more
  • 9/10

    Alaska Airlines8 Reviews

    Not Verified | This was an amazing seat. Better than delta! I flew from Seattle to Atlanta, and the seat was so wide. I was very impressed, especially for premium and economy. It also reclined with pretty decent reclining. However,… Read more

Latest Lounge Reviews

  • 1/10

    Garuda Indonesia58 Reviews

    ✅ Trip Verified | Without any doubt one of the worst lounges visited in recent years. The place reeks of cigarette smoke, the wine is almost undrinkable and the food revolting. It was 21.30 and the food on offer was… Read more
  • 3/10

    Air Europa6 Reviews

    ✅ Trip Verified | The front facing staff show little evidence of ability in customer service. They are unfriendly and become belligerent in an immature manner when feedback is given about the poor facilities at this lounge. An example is… Read more
  • 6/10

    KLM Royal Dutch Airlines89 Reviews

    ✅ Trip Verified | The lounge is accessed either by escalator or elevator. Glass walls by the escalators display the massive collection of Delft pottery houses which are offered to PX on long-haul flights. The lounge, whenever we have visited… Read more

Latest Airport Reviews

  • 4/10

    Auckland Airport256 Reviews

    ✅ Trip Verified | Extremely non-customer friendly organisation. No point arriving early if you have a morning flight because the security opens only 90 mins before the first flight. Which means that you need to wait in a small space… Read more
  • 2/10

    Mexico City Airport126 Reviews

    Not Verified | I’ve traveled all around the world and this has to be one of the worst airports I have traveled through. Customs is a mess, there are no boarding screens to determine your gate when you arrive, and… Read more
  • 3/10

    Luton Airport797 Reviews

    Not Verified | Arriving on a cold wet after Midnight flight I was delighted to see a shuttle bus to take us to the pick up in the Mid stay car park. So we sat on the coach and after… Read more


The 5-Star Airline Rating is the prestigious and unique mark of Quality Achievement and a global benchmark of Airline Excellence. Imitated but never equalled, the World Airline Star Rating was introduced by Skytrax in 1999 and is a premier evaluation system grading airlines on quality.

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