Airline and Airport Customer Reviews

TRIP VERIFIED indicates the reviews where users supplied proof of travel with their ticket, booking or boarding pass.

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Latest Airline Reviews

  • 1/10

    Etihad Airways1653 Reviews

    ✅ Trip Verified | Seats were narrow but legroom was okay. Not comfortable seats at all. Food was horrible, in flight entertainment was very poor. Cabin crew were surly, they all looked really unhappy. This was a really poor experience,… Read more
  • 1/10

    Spirit Airlines4614 Reviews

    Not Verified | On January 24 I received an email from Spirit Airlines that I need to add bags to save on your flight to Hartford. I did this the same day which cost me $57 dollars. When I arrived… Read more
  • 1/10

    Alliance Air17 Reviews

    ✅ Trip Verified | Most pathetic airline, totally negligent attitude, inordinate delays, useless staff and careless attitude towards customers. Not worth traveling and have no system of handling. Read more

Latest Seat Reviews

  • 1/10

    Cathay Pacific Airways135 Reviews

    ✅ Trip Verified | Sitting in those seats was the worst 16 hours of my life! I'm a tiny 5'3 frame and my shoulders were touching the two people next to me. One of them had their leg touching mine… Read more
  • 5/10

    Asiana Airlines31 Reviews

    ✅ Trip Verified | I took a flight from Seoul to Singapore. I paid $56 SGD to select a seat with extra legroom. I chose 10A (window), but on check-in, they told me 10D was better because 10B/C were filled,… Read more
  • 4/10

    EVA Air40 Reviews

    ✅ Trip Verified | The seat is uncomfortable and the tray table is unusable if you neighbor in front reclines his seat. Usage of infotainment system is also difficult, since reclined seat in front, will bring the screen very close… Read more

Latest Lounge Reviews

  • 1/10

    British Airways412 Reviews

    ✅ Trip Verified | BA Business Class ticket holders access Escape Lounge, which is also a pay per use lounge. Compared with BA’s lounges around the world, this is as basic as it gets. Self service hot and cold snacks,… Read more
  • 1/10

    Cathay Pacific Airways126 Reviews

    ✅ Trip Verified | What a terrible place. After a grumpy "welcome" (we were on a code share flight so had a boarding pass headed Air New Zealand but with a clear Cathay flight identified for our next leg) we… Read more
  • 9/10

    İGA Lounge1 Reviews

    ✅ Trip Verified | I checked in to the IGA Lounge by presenting my credit card(Lounge Key) and boarding pass, then proceeded to enter by scanning my boarding pass at the rotary gate. It felt like entering an airport within… Read more

Latest Airport Reviews

  • 7/10

    Barcelona Airport272 Reviews

    Not Verified | Very little seating for people needing to wait a couple of hours and not necessarily wanting to shop. Is that the reason? Otherwise clean and bright with good facilities. Read more
  • 9/10

    Bordeaux Airport162 Reviews

    ✅ Trip Verified | Credit where credit is due. Having already flown from this airport several times & had a mostly bad experience my expectations were not high. However i must say there has been a vast improvement overall with… Read more
  • 9/10

    Palma de Majorca Airport100 Reviews

    Not Verified | It seems to me that some of the critics on here condemn the whole of Palma Airport because of a single factor, such as a less than helpful employee or a lack of baggage trolleys. In 40… Read more


The 5-Star Airline Rating is the prestigious and unique mark of Quality Achievement and a global benchmark of Airline Excellence. Imitated but never equalled, the World Airline Star Rating was introduced by Skytrax in 1999 and is a premier evaluation system grading airlines on quality.

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