Airline and Airport Customer Reviews

TRIP VERIFIED indicates the reviews where users supplied proof of travel with their ticket, booking or boarding pass.

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Latest Airline Reviews

  • 1/10

    Porter Airlines322 Reviews

    Not Verified |  Terrible experience! Porter lost my checked bag on my ski trip to Whistler, B.C. Inside the checked bag was over 5000$ worth of snowboarding equipment. The airline has remained silent and has offered no reimbursement to date. Central… Read more
  • 1/10

    Frontier Airlines3016 Reviews

    ✅ Trip Verified | This airline is garbage, worse than Spirit. Flight delayed an hour in perfect weather, trash accommodations, will never fly Frontier again. Read more
  • 1/10

    TAP Portugal1371 Reviews

    ✅ Trip Verified | My journey and trouble began at the departure airport when I was given a boarding pass for New York instead of Lisbon. Once I caught it my luggage had already been sent to the wrong aircraft.… Read more

Latest Seat Reviews

  • 6/10

    Greater Bay Airlines1 Reviews

    ✅ Trip Verified | Seat quality is fairly average. The seats are not comfy but acceptable for short haul flight. No entertainment screen so I watched movies from my iPad. There's USB ports where you can charge your devices and… Read more
  • 9/10

    Cathay Pacific Airways140 Reviews

    ✅ Trip Verified | The seats are cozy and it can recline to a full flat bed, bedding and pillow are soft. The business class has a 1x2x1 configuration and my seat was assigned on the right hand of middle… Read more
  • 7/10

    Cathay Pacific Airways140 Reviews

    Not Verified | Seats are definitely on the cramped and tight side on a 3x3x3 configuration in the economy class. If you want a comfortable seating position to rest and even take a nap, recommend picking the window seats, it… Read more

Latest Lounge Reviews

  • 10/10

    Qantas Airways248 Reviews

    ✅ Trip Verified | The lounge is large enough, easily accessible but very busy. The service is friendly and efficient, the food is good, drink choices and quality are great, cleanliness is great, seating is comfortable. Large windows look out… Read more
  • 9/10

    LATAM Airlines9 Reviews

    ✅ Trip Verified | Divided into several lounges, according to whether you're flying Latam or another codeshare carrier, these lounges are very good. The Latam customer lounge (Premium) is bigger and better but all have plenty of seating, good food… Read more
  • 4/10

    Ethiopian Airlines27 Reviews

    ✅ Trip Verified | An upgrade over the last lounge which was bad. However, this new lounge is crowded, hot and still dirty. Food selection is poor quality and no coffee machine is working at breakfast. Read more

Latest Airport Reviews

  • 2/10

    New York JFK Airport540 Reviews

    ✅ Trip Verified | Even though our flight from London Heathrow arrived 1 hour early we still queued for more than 3 hours before we got through passport checks. It was an utter shambles with hundreds of people waiting to… Read more
  • 5/10

    Dallas Love Field Airport17 Reviews

    ✅ Trip Verified | Only two stalls per restroom with long lines, unsanitary conditions. With such a huge traffic, need larger restrooms. This airport needs more seating area. It is just too crowded every time I fly out. The traffic… Read more
  • 1/10

    Bristol Airport434 Reviews

    ✅ Trip Verified | 17th March. Arrival. This airport is a shocking disgraceful arrival to the UK. Disgusting toilets, really horrible compared to many airports in Europe and a total embarrassment. Terrible lack of seating because there exists one overpriced… Read more


The 5-Star Airline Rating is the prestigious and unique mark of Quality Achievement and a global benchmark of Airline Excellence. Imitated but never equalled, the World Airline Star Rating was introduced by Skytrax in 1999 and is a premier evaluation system grading airlines on quality.

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