Airline and Airport Customer Reviews

TRIP VERIFIED indicates the reviews where users supplied proof of travel with their ticket, booking or boarding pass.

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Latest Airline Reviews

  • 1/10

    Aeromexico636 Reviews

    Not Verified | The worst customer service I experienced with an airline!!! I experienced a very bad costumer service on the same day of my flight. I first decided to upgrade my cabin from economy to business. While talking to… Read more
  • 10/10

    Jet2.com562 Reviews

    Not Verified | App very easy to use and reasonable fare. The airport helpers in FUE exceptionally helpful as check in desk. The flight itself was operated by a friendly professional crew for whom nothing was too much trouble. Certainly… Read more
  • 8/10

    Austrian Airlines682 Reviews

    ✅ Trip Verified | Flew Austrian airlines return LHR to Bangkok via Vienna with 40 minute connection both ways. Everything was well-organized, our return flight was delayed and we only had 15 minutes to change to LHR plane and we… Read more

Latest Seat Reviews

  • 10/10

    EVA Air39 Reviews

    ✅ Trip Verified | Outstanding seats, Boeing 777-300 seats are very comfortable and the amenity kit along with the plush bedding, mattress and comforter was perfect for the long haul flight. The new 787 Royal Laurel class seats are very… Read more
  • 6/10

    Singapore Airlines102 Reviews

    ✅ Trip Verified | Seating is very uncomfortable. Sleeping configuration is not comfortable. You need to sleep on an angle sticking your feet in a small hole. The seat is lightly padded. Food is low quality for business class and… Read more
  • 4/10

    Swiss Intl Air Lines55 Reviews

    ✅ Trip Verified | On both my Boeing 777 and Airbus Swiss Air flights, the seats in front of me reclined so far the entertainment screen was inches from my face. It was extremely claustrophobic and uncomfortable. I've flown on… Read more

Latest Lounge Reviews

  • 10/10

    EVA Air36 Reviews

    ✅ Trip Verified | Very nice lounge with excellent amenities. EVA staff have provisions for lounge occupancy. Nice clean managed shower service. Diverse warm food options, self serve scooped ice cream, however very limited liquor options? Adequate seating and good… Read more
  • 10/10

    EVA Air36 Reviews

    ✅ Trip Verified | Very nice pre flight lounge, warm food, showers and self poured cocktails/sprits/wine and beer. ice cream and fresh fruit as well. Very helpful staff and attentive. Adequate seating and very comfortable with good wi-fi and power… Read more
  • 8/10

    Qatar Airways176 Reviews

    ✅ Trip Verified | A lounge with 2 sections. We were guided to the premium section where we were for approx. 2 ½ hours. The lounge is decorated in an attractive way and very comfortable. Unfortunately almost no daylight and… Read more

Latest Airport Reviews

  • 1/10

    Cologne/bonn Airport73 Reviews

    ✅ Trip Verified | This is the worst airport experience that I had to go through. And this bad experience is not due to the long queues or the lack of information, but for the incredible rudeness of the staff… Read more
  • 4/10

    Zurich Airport174 Reviews

    Not Verified | Zurich decided that everyone needed to actually use the Ziploc baggies to put all of their liquids in. However, there seem to be some confusion about what constitutes a liquid. In this case, they determined that chapstick,… Read more
  • 3/10

    Dallas Love Field Airport16 Reviews

    Not Verified | TSA were among the rudest and least helpful that I've encountered. The lines were slow as TSA repeatedly argued with airport employees trying to assist people in wheelchairs through the checkpoints. TSA were sarcastic responding to any… Read more

COVID-19 SAFETY RATINGS

The world’s COVID-19 Safety Accreditation for the airline and airport industry, based on detailed analysis of the hygiene and safety protocols introduced during the coronavirus pandemic.

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