Airline and Airport Customer Reviews

TRIP VERIFIED indicates the reviews where users supplied proof of travel with their ticket, booking or boarding pass.

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Latest Airline Reviews

  • 2/10

    Swiss Intl Air Lines1071 Reviews

    ✅ Trip Verified |   Swiss is the new German railway company. Constant delays or cancellations with lame excuses of heavy traffic, technical issues, online glitches etc. Of my last 20 flights with them, maybe 1 landed on time. This airline… Read more
  • 1/10

    ITA Airways207 Reviews

    Not Verified | Lost the connecting flight for 1 minute due to 1 hour delay at the departing airport. Both flights by ITA airlines. The Brussels-Rome flight was delayed for a little over an hour due to traffic and while… Read more
  • 2/10

    Scoot691 Reviews

    ✅ Trip Verified | Ground staff and customer service is inept. App not updated with new schedule change No space for leggs (i am 165 cm "tall") and my knees bothered the passenger sitting in front of me. It is… Read more

Latest Seat Reviews

  • 8/10

    American Airlines111 Reviews

    ✅ Trip Verified | I was initially worried about that older AA product and concerned that seating backward might be uncomfortable. It turns out that I prefer seating backward in lie flat position because of the angle of attack of… Read more
  • 6/10

    Jet2.com14 Reviews

    Not Verified | As it's a scheduled airline, there's little you can really say is special about the seat. It looks good, and the red ambiance is surprisingly calming and friendly on the eyes (especially at night). We purchased extra… Read more
  • 2/10

    Singapore Airlines112 Reviews

    ✅ Trip Verified | I had confirmed the seat suitable for my needs, had the seat confirmed with the boarding pass printed and issued to me. At the point of boarding I was told my seat was moved with no… Read more

Latest Lounge Reviews

  • 10/10

    Air Europa8 Reviews

    ✅ Trip Verified | Squalor. I find it difficult to understand how AENA that operates this lounge gets away with such an abysmal service standard. Food was disgusting - the small amount that was available. Glassware was filthy as was… Read more
  • 7/10

    Turkish Airlines127 Reviews

    ✅ Trip Verified | This is a very busy lounge with Priority Pass members being put on a waiting list for approximately 45 minutes. Seating was scarce on the first floor. The food quality is excellent. The lounge had a… Read more
  • 8/10

    United Airlines223 Reviews

    ✅ Trip Verified | This lounge was very busy with late afternoon departures. Nonetheless, there was plenty of seating available. The usual food options were available - cold and hot plates. I passed on the hot plate of grilled citrus… Read more

Latest Airport Reviews

  • 5/10

    Nadi Airport43 Reviews

    Not Verified | Noise announcements My flights had been delayed today It’s now more than 5 hours that I’m still waiting I’m right now at the airport (gate 8) Not sure if i’ll get my flight But my disappointment is… Read more
  • 1/10

    Sharjah Airport24 Reviews

    ✅ Trip Verified | Absolutely zero customer service from airport staff they just pointed to me to the direction of the gates to be opened for my flight, I wasn't sure the number, one guy said just go down, while… Read more
  • 1/10

    Manila Airport422 Reviews

    ✅ Trip Verified | My experience was notably poor, and I found the airport to be the worst I have encountered. The immigration staff were not only unhelpful but also displayed unprofessional behavior. They were chatting and laughing with other… Read more


The 5-Star Airline Rating is the prestigious and unique mark of Quality Achievement and a global benchmark of Airline Excellence. Imitated but never equalled, the World Airline Star Rating was introduced by Skytrax in 1999 and is a premier evaluation system grading airlines on quality.

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