Airline and Airport Customer Reviews

TRIP VERIFIED highlights reviews where users supplied proof of travel with their ticket, booking or boarding pass.

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Latest Airline Reviews

  • 10/10

    Japan Airlines334 Reviews

    Not Verified | Chicago to Tokyo Narita. Had a great experience with JAL. Legroom was generous. Seats were well designed. Food was tasty and plentiful. Staff were very helpful and pleasant to deal with. When we almost missed the cutoff… Read more
  • 1/10

    Interjet138 Reviews

    Not Verified | Interjet charged us twice for a flight in October. We booked and paid for the flight in April. When we arrived at the airport in October to check into our flight we were told by the desk… Read more
  • 1/10

    Ukraine International354 Reviews

    ✅ Trip Verified | Kyiv to Frankfurt. I have flown to various destinations via different airlines and Ukraine airlines are the worst. I booked my round trip flight from US to France to Ukraine and back as a one package… Read more

Latest Seat Reviews

  • 1/10

    Ryanair23 Reviews

    ✅ Trip Verified | Seats are very uncomfortable, had neck pain pain for 2 days after the trip. They assigned me a random seat obviously the worst I can get just because I didn't pay extras. Read more
  • 2/10

    KLM Royal Dutch Airlines98 Reviews

    ✅ Trip Verified | By far the most uncomfortable seat I have ever experienced on a long haul flight in economy class. After having paid for additional legroom I was hoping the 11 hour flight from Shanghai to Amsterdam was… Read more
  • 1/10

    Emirates127 Reviews

    ✅ Trip Verified | Emirates Boeing 777 aircraft from Dubai to Kuala Lumpur an overnight flight and found the experience extremely disappointing. The business class seats were extremely uncomfortable and we found the seat had limited reclining pitch. On the… Read more

Latest Lounge Reviews

  • 9/10

    Lufthansa170 Reviews

    ✅ Trip Verified | Munich airport has several business lounges from Lufthansa which all offer a high quality product. Seating, service by the staff, cleanliness and choice of food are always great. Even when the lounge is busy, it's generally… Read more
  • 9/10

    Emirates206 Reviews

    Not Verified | Very lucky to be gold class member to get to use Emirates business class lounges. The last flight I made back to the UK I had several hours stop over. To be able to use such fantastic… Read more
  • 4/10

    United Airlines197 Reviews

    ✅ Trip Verified | Houston United Clubs are not on par with other cities for following reasons: - trouble at checkin - Restrooms out of service - limited assortment of food (no bananas, cold pastries, no toasters,) - cappuccino machine… Read more

Latest Airport Reviews

  • 1/10

    Manchester Airport1197 Reviews

    ✅ Trip Verified | The worst airport experience I've had in many years, and that is saying a lot! Cramped and overcrowded spaces, dirty facilities, ridiculously long lines, unclear signage. The "highlight" was the security check - from start to… Read more
  • 2/10

    Birmingham Airport378 Reviews

    Not Verified | It is a shame that because Birmingham management is after revenue rather than customer satisfaction that the best way to access the airport is from the railway station and the short stay car park. Also good for… Read more
  • 1/10

    Atlanta Hartsfield Airport265 Reviews

    Not Verified | Never been treated so badly in my life. The employees at ATL airport especially TSA are so rude and disrespectful and need to be retrained in customer service and social skills. The reps are calling people stupid… Read more


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