Airline and Airport Customer Reviews

TRIP VERIFIED highlights reviews where users supplied proof of travel with their ticket, booking or boarding pass.

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Latest Airline Reviews

  • 1/10

    Spirit Airlines2581 Reviews

    ✅ Trip Verified | Ft Lauderdale to Hartford. Spirit Airlines needs to stop hiding fees. I chose the airline because they offered the lowest costing ticket only to find i had to pay for checkin and luggage after. They charge… Read more
  • 1/10

    Virgin Australia649 Reviews

    Not Verified | Adelaide to Canberra via Melbourne. Flight was delayed getting off the ground and then delayed getting into Melbourne by air traffic control. This is out of Virgin's control. I informed staff on the plane of this and… Read more
  • 1/10

    Swoop110 Reviews

    ✅ Trip Verified | Their crew was not at the check in counter at Orlando on the flight back. They left me traveling with 2 children along with my wife stranded at Orlando airport. Customer service line took a long… Read more

Latest Seat Reviews

  • 9/10

    Lufthansa99 Reviews

    ✅ Trip Verified | I was flying with my girlfriend on the A350-900. She was on seat 16D and I was on 16E we have plenty of space for legs but screen are in armrests so we can't remove it… Read more
  • 10/10

    Norwegian14 Reviews

    ✅ Trip Verified | The Boeing 737-800 seats are spacious. You have plenty of legroom to stretch your legs. Compared to some airlines that are not low cost it’s way superior. Read more
  • 1/10

    British Airways165 Reviews

    ✅ Trip Verified | I am a frequent flier. I have been Gold with British Airways for years. The seats on the new planes on European flights are the smallest and most uncomfortable I have ever travelled on. I heard… Read more

Latest Lounge Reviews

  • 10/10

    United Airlines188 Reviews

    Not Verified | As a Star Alliance traveler, I have been using this lounge for decades. It was cheap, and was at the bottom of my list for places to wait. Since its refurbishment as a Polaris lounge, it is… Read more
  • 5/10

    Turkish Airlines102 Reviews

    Not Verified | After 6 years using this lounge regularly I am in a fair position to evaluate it. The food has not been changed during this entire time. Soup, wheat (bulgur) salad, cheese and little cookie type of things… Read more
  • 1/10

    Austrian Airlines34 Reviews

    Not Verified | Very disappointing lounge. Not a comfy chair in sight. This is supposed to be updated, well they have different chairs and the last ones were no better. Can Austria not offer comfy furniture? For Austrian Airlines main… Read more

Latest Airport Reviews

  • 1/10

    London Stansted Airport825 Reviews

    Not Verified | If after this review you still use this airport to fly into and out of then you deserve everything that comes your way. I am a frequent flyer and can honestly say this takes the cake. Be… Read more
  • 5/10

    Krabi Airport16 Reviews

    ✅ Trip Verified | We arrived a little later than expected for our flight. Check in went very fast and there were no line ups for security screening. As our flight was at 6.30pm we anticipated eating dinner with our… Read more
  • 10/10

    Jakarta Airport152 Reviews

    ✅ Trip Verified | Wow, what a difference a year makes! I often go to Jakarta at the same time each year, early December. Since 2008 I came into the old terminal and the chaos of that airport, especially on… Read more

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World Airline & Airport Rating is the global quality ranking programme operated by Skytrax, the international air transport rating organisation.

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