Airline and Airport Customer Reviews

TRIP VERIFIED highlights reviews where users supplied proof of travel with their ticket, booking or boarding pass.

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Latest Airline Reviews

  • 4/10

    WOW air555 Reviews

    ✅ Trip Verified | Baltimore to Reykjavik. WOW has the worst customer service ever seen. This goes across the board from ground agents to the flight attendants. Our flight crew was terrible from Baltimore to Reykjavik. When we board the… Read more
  • 1/10

    Flair Airlines147 Reviews

    ✅ Trip Verified | Edmonton to Abbotsford. Flair Airlines is a terrible company to fly with. They changed my parents flight on them at the last minute. They booked a flight from Edmonton to Abbotsford. The morning of travel Flair… Read more
  • 1/10

    Alitalia611 Reviews

    ✅ Trip Verified | Mumbai to Paris via Rome. Alitalia has pathetic customer service. I got all my baggage misplaced and getting delivered to me after 3 days. Due to their irresponsible behaviour I had to spend ~150 Euros and… Read more

Latest Seat Reviews

  • 2/10

    Air Canada64 Reviews

    ✅ Trip Verified | Boeing 787-9 is poorly configured that passenger comfort is given the least importance. Seat width and seat pitch of 30 inch is too tight for long flight. Seats are too thin and springy. Also long lines… Read more
  • 1/10

    Air China12 Reviews

    ✅ Trip Verified | Seats did not have display properly. My screen was not working and remained same for entire flight. There was not much collection of movies or TV shows. Seats were not very comfortable. Foot rest was loose.… Read more
  • 3/10

    British Airways168 Reviews

    ✅ Trip Verified | Boeing 777-200. Bulkhead seats so lots of legroom but no items allowed on floor; stowage baskets are never sufficient for the blanket and pillow provided. Planes now looking and feeling very old and shabby. Seat comfortable… Read more

Latest Lounge Reviews

  • 1/10

    Qantas Airways221 Reviews

    ✅ Trip Verified | This seems like a lousy lounge. This lounge has been refurbished, but it seems like it does not indulge the requirements for being a lounge for premium passengers. The seats are not comfortable and tables are… Read more
  • 10/10

    Alitalia29 Reviews

    ✅ Trip Verified | By far one of the best lounges I've visited this year: brand new, quiet, and classy. Excellent food offer: regional Italia specialties (Taleggio, ricotta affumicata, fresh baked pizza's), superior cutlery and fine dinnerware. Attentive staff: a… Read more
  • 4/10

    Air Canada102 Reviews

    ✅ Trip Verified | The Maple Leaf Lounge Transborder lounge was nothing special. I had access through my Star Alliance Gold status. It had a decent amount of seating space available for guests, despite the morning period being a peak… Read more

Latest Airport Reviews

  • 2/10

    Berlin Tegel Airport184 Reviews

    Not Verified | Arrival was without an issue, it was super quick, from getting off the plane to walking out the terminal exit door. Rather foolishly at that time, I didnt realise the implication this would have on my departure!… Read more
  • 2/10

    Los Angeles LAX Airport423 Reviews

    Not Verified | The airport was dingy, the signage was dreadful, most of the staff were unfriendly and very abrupt, I don't think I saw a smile from any of the airport staff, the general system for organising and directing… Read more
  • 1/10

    Manchester Airport1039 Reviews

    ✅ Trip Verified | I am a frequent flyer and have been to many European and UK airports but Manchester is by far the worst. Unfriendly staff and the security check just makes you feel like a bad person. I… Read more

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World Airline & Airport Rating is the global quality ranking programme operated by Skytrax, the international air transport rating organisation.

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