Airline and Airport Customer Reviews

TRIP VERIFIED indicates the reviews where users supplied proof of travel with their ticket, booking or boarding pass.

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Latest Airline Reviews

  • 1/10

    SpiceJet639 Reviews

    ✅ Trip Verified | The absolute worst airline. The Luggage is handled in a way that you might start to pity what you are carrying. Amazingly they will ask you to weigh you handbag and if you happen to carry… Read more
  • 7/10

    Jetblue Airways1610 Reviews

    ✅ Trip Verified | My day started horrible with Jet Blue, in Seattle there is a lot of construction, I was told by the airline I flew into Seattle on to arrive at least 4 to 5 hours early because… Read more
  • 7/10

    Thai Airways1033 Reviews

    ✅ Trip Verified | Our return flight from Osaka was quite different from the outbound that we recently reviewed. Online check-in was done, immigration & security procedures went well. We cannot comment on the lounge that much because time was… Read more

Latest Seat Reviews

  • 10/10

    Air China16 Reviews

    ✅ Trip Verified | These are new seats and really comfortable. I had a window seat which faces slightly towards the window which was nice for the views and also it faces away from everyone else. The monitor is quite… Read more
  • 9/10

    Philippine Airlines21 Reviews

    ✅ Trip Verified | Flew PR119 flight from Toronto to Manila, 16-hours of uncomfortable sitting in a Business Class seat. The seat buttons did not function so the seat was immovable, finishing the journey with a neck pain and sore… Read more
  • 10/10

    Qatar Airways116 Reviews

    ✅ Trip Verified | Wide and comfortable with enough legroom. Clean, perfect level of recline. Headphone and control point on the seat. Seat covers were good and clean, looked new and properly maintained. Read more

Latest Lounge Reviews

  • 1/10

    Kenya Airways16 Reviews

    ✅ Trip Verified | The food at the lounge was inedible and sparse, of the 7-8 food items they had none was edible. I had to go out and eat at one of the restaurants at the terminal. The sleeping… Read more
  • 9/10

    Air New Zealand76 Reviews

    Not Verified | I have in the past been scathing of Air New Zealand. However, as time has passed the bar has been raised so significantly I cannot fault the lounge at Auckland airport. The standard of food and what… Read more
  • 8/10

    Etihad Airways121 Reviews

    ✅ Trip Verified | Etihad's Business Lounge at the new Terminal A will impress. Taking up three floors, and covering a vast area, it has an extensive variety of seating, relaxing areas and dining options. Located near the C Gates,… Read more

Latest Airport Reviews

  • 3/10

    Houston IAH302 Reviews

    ✅ Trip Verified | This airport is so overrun that I had to wait an hour for Uber to make it through traffic to the pickup area, and it took us another 30 mins to get out. The cops were… Read more
  • 1/10

    Amsterdam Schiphol Airport642 Reviews

    Not Verified | The security was very fast and I like the fact that the baggage can be left at self check-in, there are many different station for fast check in which is a plus. Biggest problem is that after… Read more
  • 2/10

    Albuquerque Airport26 Reviews

    ✅ Trip Verified | This airport offers zero amenities to the traveler. Probably the most boring place I have waited for a flight. Old equipment at TSA slows progress in getting screened. Few restaurants and even fewer bars. Zero lounges… Read more


The 5-Star Airline Rating is the prestigious and unique mark of Quality Achievement and a global benchmark of Airline Excellence. Imitated but never equalled, the World Airline Star Rating was introduced by Skytrax in 1999 and is a premier evaluation system grading airlines on quality.

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