Airline and Airport Customer Reviews

TRIP VERIFIED highlights reviews where users supplied proof of travel with their ticket, booking or boarding pass.

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Latest Airline Reviews

  • 10/10

    Spirit Airlines2643 Reviews

    ✅ Trip Verified | What Spirit offer in low fares, their policies and customer service, is well within reason. Atlantic City to Tampa return. Both flights were great. I had heard negative things about Spirit, so was very interested and… Read more
  • 1/10

    Atlasglobal66 Reviews

    ✅ Trip Verified | Istanbul to Bodrum. The flight was delayed at first for 20min and every 20min for 20min more. In the end it was more than 3 and a half hours later until the plane took off. The… Read more
  • 1/10

    United Airlines2609 Reviews

    ✅ Trip Verified | Memphis to Denver. The Memphis United gate agents and managers have awful attitudes and lack professionalism. The manager on duty was one of the rudest people I have ever met. Read more

Latest Seat Reviews

  • 2/10

    Frontier Airlines20 Reviews

    ✅ Trip Verified | Average male yet my shoulders extend beyond the width of my seat. Poor cushioning, little legroom, no reclining, no lumbar support for 4+ hour flights. Once a loyal Frontier flyer, no longer. The small savings is… Read more
  • 2/10

    TAP Portugal11 Reviews

    Not Verified | This is an airline that does the absolute least for their customers. Poor website, confusing check in, surly disinterested staff, terrible meals, very poor entertainment, no leg room. Just really awful. Read more
  • 1/10

    Alitalia22 Reviews

    ✅ Trip Verified | Horrible airline. Old Boeing 777-200 ER aircraft with only the premium and business class seats slightly refurbished. Broken seats and headrests which made sleeping extremely difficult. Food was okay but Alitalia has an abysmal entertainment system… Read more

Latest Lounge Reviews

  • 1/10

    Qantas Airways221 Reviews

    ✅ Trip Verified | This seems like a lousy lounge. This lounge has been refurbished, but it seems like it does not indulge the requirements for being a lounge for premium passengers. The seats are not comfortable and tables are… Read more
  • 10/10

    Alitalia29 Reviews

    ✅ Trip Verified | By far one of the best lounges I've visited this year: brand new, quiet, and classy. Excellent food offer: regional Italia specialties (Taleggio, ricotta affumicata, fresh baked pizza's), superior cutlery and fine dinnerware. Attentive staff: a… Read more
  • 4/10

    Air Canada102 Reviews

    ✅ Trip Verified | The Maple Leaf Lounge Transborder lounge was nothing special. I had access through my Star Alliance Gold status. It had a decent amount of seating space available for guests, despite the morning period being a peak… Read more

Latest Airport Reviews

  • 4/10

    Zagreb Airport39 Reviews

    Not Verified | Staff do not treat service to the customer as high priority. Still a lot to improve in this area. For the rest the airport is very new but indeed very boring, not a lot of facilities. Read more
  • 7/10

    Belfast Airport122 Reviews

    Not Verified | I travel through Belfast regularly and have now got to the stage where I’d rather go into Dublin or take the ferry. The queues are horrendous, the staff are rude, unfriendly and bureaucratic. I’ve actually missed a… Read more
  • 1/10

    Sydney Airport423 Reviews

    Not Verified | Basket case airport. Equipment is run down and providing exceptionally poor guest quality. Queue times for arrival, immigration and luggage are extraordinarily bad. Sooner this airport is usurped for a new one the better. Disgraceful. Read more

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World Airline & Airport Rating is the global quality ranking programme operated by Skytrax, the international air transport rating organisation.

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