VivaAerobús

Not Verified | The worst airline for families, if you have children they take you and separate your family even if you pay extra to fly in front with extra legroom. Fly with any other airline even if you pay more, your family will not be separated specifically if you have small children. La peor aerolínea para familias, si tienes niños te llevan y separan a tu familia aunque pagues extra para volar delante con más espacio para las piernas. Vuela con cualquier otra aerolínea aunque pagues más, tu familia no quedará separada específicamente si tienes niños pequeños.

✅ Trip Verified | Absolutely horrendous experience with this airline for an international flight. I lost hundreds of dollars due to rude and incompetent employees. My passport was reviewed at reception and I was told I could board my flight. At the gate, I was subjected to a random secondary search. The people who searched my bags yelled at me, threatened me, and disrespected my mother. After the search, the associates scanned my boarding pass and it came up invalid. They spent 15-20 minutes fiddling with my passport. Finally, they say I need to exit the hanger and go to immigration at the front of the airport. I ran there and back and they still didn’t let me on even though they let two people on before me. I begged them to let me on my flight and they ignored me, then told me it was my fault. I went to reception where they made me wait an hour for some manager who told me it was my fault I didn’t board my plane and they would not refund my ticket.

✅ Trip Verified | These guys didn't let me board because of a tourist fee that i was not supposed to pay since i was just transiting through Cancun to go to my final destination of Vancouver. They said i had to pay $38, which i reluctantly agreed to but then there cc machine wouldn't work, and because of this, they didn't let me board the flight, and i missed my connecting flight from Cancun as well. I had to book an expensive flight the same day and these guys didn't even bother refunding the ticket for their flight, which they made me miss for no reason. Pathetic, never would i travel with this low cost carrier. Lesson learnt.

✅ Trip Verified | Basic as they come! Seats are virtually the plastic they're made of, with the thinnest bit of leather interior I've ever seen. Boarding is ridiculous - there is no strategy and took 40 minutes to board everyone. Tip for you - try making use of the rear doors if boarding with steps. Crew were a bit abrupt on both flights Mexico City - Tulum - Mexico City. The price they charge for checked luggage too is a disgrace - more than the flight! Would avoid if you can.

✅ Trip Verified | Mexico City flight was on delay for about an hour, almost lost my connection fly from Monterrey to Houston. Once I arrive to Houston my luggage’s missing, file a delayed baggage report with the airline and they explain me that because of the delay they didn’t have any chance to move the luggage from one plane to the other (it’s understandable not a big deal). Wednesday January 3 the airline call me that my baggage’s are ready for me to pick it up in Dallas Texas airport - why Dallas? I live in Houston, they state that I’m authorized to send the luggage to Dallas. That is so ridiculous I live in Houston why I would send my luggage to Dallas (4 hours driving distance) today it’s January 6 and I still not have my luggage. Mexico office state that they are working with Dallas Airport to coordinate the luggage to ship back to Houston, Dallas office state that luggage’s where send back to Mexico so they can shipped to Houston. These people are idiots nothing that said it’s true they believe that they are doing a favor to us for using their services I have to call back January 7 to check again the status, to hear the same stupid answers since day 1. Please if you can, stay away from this airline it’s cheap but ain’t worth it. I will not use this airline ever!

✅ Trip Verified | This airline has a cancellation policy for purchase, which I thought was great. The only issue is the legal fine print. I am not able to cancel because my reason doesn't meet their criteria for cancellation, so I'm losing my money for 3 fares. And I have to pay for another ticket for myself and 2 others.! So now I have to double pay for tickets because this airline wouldn't allow me to switch the date of my flight...

✅ Trip Verified | First time flying with this line was delayed. While waiting for a two hour delay then another 40 minutes total of 2:40 delay I was talking to other passengers they said they do this often. First and last time I use this airline

Not Verified | Don’t fly VivaAerobús, they consistently proves to be a disappointment with ridiculous delays, lost luggage, terrible communication and customer service. I have had lost luggage, open luggage, delayed flights etc… there was a 14 hour delay when I used it, will only use when there is no other choice, I prefer to pay more and not fly VivaAerobús, hopefully with some competition they will fade away.

Not Verified | I cannot stress my disappointment and frustration with this airline enough. The customer service is nonexistent. They will put you on hold and you’ll never progress. They will nickel and dime you more than any carrier I’ve ever flown. The counter staff will run from you rather than help or serve you. They will not make eye contact, and just say “there’s nothing we can do. Call customer service.” Then enjoy spending eternity on hold. Alternatively they will make up policies and change rules to excuse their inadequacy and complete lack of both service and professionalism. If there was ever an airline that embodied everything wrong with modern air travel and customer service combined, this would be it. Please run away before they rob you and run away themselves.

✅ Trip Verified | It’s a scam. Not only their flights are horribly late (we waited 5 hours), they are also 20% overbooked and what’s worse - they scam you. We purchased space+ exit seats which cost us $50 USD extra. The plane was changed and we were given basic seats instead. When we tried to refund the money, they refused and told us that we actually purchased basic seats (even though the confirmation email clearly stated “space+”). Apary from that, their airport facilities are outdated and too tight. If you value your time and money, fly with Volaris instead,