✅ Verified Review
| Puerto Escondido to Mexico City. The flight was good, punctual, clean cabin, good onboard service, nothing to complain about. VivaAerobus is a low cost-carrier with very competitive prices for flights within Mexico. The big downsides are the booking process, multiple hidden charges and a bad customer service. First of all, the website seems to provide for online-booking and online-check-in. What the site doesn't tell you is that if your credit card is not issued in Mexico, the website doesn't accept your payment and ultimately your booking gets canceled. I spend hours trying to book a ticket online and failed. So if you don't have a Mexican credit card, don't bother about the website, try calling their hotline (during normal business hours they should have English-speaking staff). The booking confirmation does not say you have to check-in online, rather it says do the check-in at the airport. Unfortunately you do have to check-in online, and you can't do it on their website with a mobile phone for some reason. So check-in online with a laptop or, if you don't, you pay an additional charge at the airport (50 MXN in October 2017). If you have any complaints, their staff at the airport will not respond by direct you to their hotline (which I wouldn't bother using).