✅ Trip Verified
| Tijuana to Tuxtla Gutierrez via Monterrey. I'm with all the folks who would give this airline a negative star, if I could. I work at a non-profit organization, and we were taking a humanitarian trip with our interns, so we had a group of about 20 people. It was many of the kids first time flying, and they were already nervous about it. When we go to check in, the airline insists on weighing each person's bags together. I'm aware that the policy states a 10 kg weight limit on one carry on and one personal item, but I've never flown on a flight where they weigh the carry on and personal item together. Some kids' bags were at 7kg, and others were at 10.3kg and they wanted us to pay $50usd for the ones that were over. Of course we weren't going to pay for 10 or so kids' bags because they were a little bit over, so we start rearranging the baggage to spread the weight around more evenly. We also had one check-in bag that we had already paid $100usd for (and it was full of gifts for kids at an orphanage that we connect with when we visit), and they wanted us to pay again, even though we had the receipt showing we had already paid. Once we finally got our stuff reorganized to accommodate their ridiculous lack of logic (honestly, couldn't you just do the math and realize it all evens out eventually rather than being nitpicky?!), we were able to check in. At this point, they had to hold the plane for us about 30 minutes (and we had a connecting flight in Monterrey that we needed to make, and I'm sure many others did as well). So the kids start giving their stuff back to each other as we're walking...then we realize that they have another scale at the boarding gate and we had to go through the whole rigmarole again. Additionally, the "customer service" agents (if you can call them that - they were incredibly rude and impatient), insisted on charging us for the bags that were "over" (by .3kg) again, even though we showed our receipts. They held the flight for about an hour and half because they were very busy hassling us. I know it's probably because we were in a group, because they didn't weigh other people's bags as they boarded. I couldn't believe how ridiculous the whole process was. After we ended up paying for 3 of the kids bags (twice), we finally boarded the flight (which boasted a sorry excuse for leg room, no inflight entertainment, and no drink/food options whatsoever during the 3 hour flight). Because we had layovers each direction, we ended up flying with the airline a total of 3 times, and each experience was as horrific as the one mentioned above. THANK GOD we took Interjet on the last leg of the journey. I've seriously never appreciated an airline more in my entire life (and I've flown hundreds of times for business). On the way back to TJ, the kids had purchased some blankets, ponchos, etc. to bring back with them (which, retrospectively, we should have shipped...it would've cost less). That meant when we got the airport, and tried to get our boarding passes (which we weren't able to print in advance, and had to pay an additional $20usd for each), we had bags that were 1 or 2 kg overweight. We literally sat on the airport floor and threw away toiletries, clothing, books, shoes, etc. and moved items around bags to meet their ridiculous requirements, constantly weighing and reweighing the bags to try to avoid paying hundreds of additional dollars in fees. We were the last ones to board each and every flight because of their insane extortion.